Information about PureGym Liverpool Central
Opening hours
- sunday: 0h-0h
- monday: 0h-0h
- tuesday: 0h-0h
- wednesday: 0h-0h
- thursday: 0h-0h
- friday: 0h-0h
- saturday: 0h-0h
Our comment from FitFit UK about PureGym Liverpool Central:
Welcome to PureGym Liverpool Central, a modern fitness facility located in the heart of Liverpool. This spacious gym is well-equipped with a variety of machines and weights, making it suitable for all fitness levels. Members appreciate the friendly and supportive staff who are always available to assist.
Among the highlights of the gym are:
- 24/7 Access: Enjoy the flexibility of working out anytime that suits your schedule.
- Diverse Equipment: Featuring a wide range of cardio and strength-training equipment to accommodate different workout routines.
- Community Atmosphere: Members often enjoy the vibrant and encouraging atmosphere that motivates them to achieve their fitness goals.
- Clean Facilities: The gym is regularly cleaned, and many users have noted improvements in cleanliness over time.
However, some issues have been raised by users, including:
- Parking Challenges: Limited parking availability in the area has been a problem for some members.
- Equipment Availability: During peak hours, certain machines may become busy, leading to longer wait times.
- Hygiene Concerns: A few members have mentioned the need for improved cleanliness in changing areas and some equipment maintenance.
Overall, PureGym Liverpool Central offers an excellent environment for workout enthusiasts who value quality equipment and a supportive community.
Services, Machines and Guided Classes
PureGym Liverpool Central: Opinions
Positive experience: Parking is a huge problem but a wonderful vibe in the guym
Fantastic experience: Very nice.
Hi Bruno. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Terrible service the app doesn't work at all, I paid for multi gym access and I'm unable to access any gym whatsoever apart from home gym. Total ripoff.
Hi Jasmine, thanks for leaving us this review. We are sorry to see this is 1 star. We would advise getting in touch with our Member Services team who will be happy to take a look and advise you further. You can reach them via email - [email protected] or DM via various social medias. Thanks, PureGym
Fantastic experience: Very spacious with a good amount of equipment to use, and not busy considering it's practically in the centre of the city
Hi Olesya. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: I have to wait 30 minutes in line for the bench press every time
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Negative experience: How can a gym be 30 degrees in November, pure gym stop being so tight and sort your air conditioning out.
Hi John. Thank you for taking the time to leave us this review. We have recently made slight changes to this area, looking at improving energy efficiency. This is both to control our energy usage, but also with a look to reduce our carbon footprint. By law, we have a requirement to provide a certain amount of fresh air based on occupancy levels, and our ventilation system increases and decreases at different times throughout the day and night, making sure we meet these requirements and provide good air movement around the gyms. These levels are based on size of the gym, and occupancy levels, and are regularly monitored. All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes. Thanks, PureGym
Positive experience: Very spacious and not as busy as I taught it would be during busy hours you can still get on most of the machines.
Hi Natalija. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: I’ve been a member of Pure Gym for a while now, and I have to say, the experience is fantastic! The ambience is exactly what you’d want from a gym—clean, spacious, and with a great modern vibe. The energy here is contagious; whether you’re working out in the early morning or late evening, it always feels like there’s a positive buzz. The equipment is top-notch and well-maintained, with a great variety to cater to all types of workouts, from cardio to strength training. Overall, it’s a great place to work on your fitness goals!
Hi Christopher. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Lovely staff one the best gyms out there
Hi Janine. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: This gym is fantastic! It's open 24/7, has a great atmosphere, and the people here are really friendly. It would be even better if they had an arm wrestling table, I believe it is a nice and competitive sport. İt would be better if there was a table and some equipments(handles).
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: One leg extension machine, great gym if you came to queue before you work out
Hi Finnigan. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Fantastic experience: Love this gym but drives me nuts that no one puts things back in the right place. Dumbells are all mixed up and is like a game of tetris trying to find 2 the same. Super clientele and friendly placem
Hi Robert. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Best Peri Peri chicken burger in Liverpool delicious food
Positive experience: The equipment is ok but being ina basement there needs more air conditioning ouder is very bad in the air from others apart from that I have no complaints
Fantastic experience: Lots of space, good gym overall. Not too crowded as some can be…
Positive experience: No parking, but good variety of weights and machines. Getting there on bus is very easy though. Might get busy
Hi Johnny. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Good.
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Best Gym
Hi Sidharth. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Pure Gym at the city center is a fitness haven that transcends the ordinary gym experience. Conveniently located amidst the bustling urban landscape, it offers a sanctuary for health enthusiasts of all levels. Upon stepping through its doors, one is greeted by a vibrant atmosphere buzzing with energy and determination. The gym boasts state-of-the-art equipment meticulously arranged across its expansive floor space, catering to a diverse range of workout preferences. From cardio machines to free weights and functional training areas, Pure Gym provides everything needed to achieve one's fitness goals effectively. What truly sets Pure Gym apart is its commitment to accessibility and inclusivity. With flexible membership options and 24/7 access, it accommodates even the busiest of schedules, empowering individuals to prioritize their health on their own terms. Additionally, its supportive community of like-minded individuals fosters a sense of camaraderie and motivation, making every workout session a rewarding experience. Furthermore, the staff at Pure Gym exemplify professionalism and dedication, readily available to offer guidance and assistance whenever needed. Their expertise ensures that members receive the support they need to maximize their fitness journey. In essence, Pure Gym at the city center is more than just a place to work out; it is a dynamic hub of wellness where individuals can thrive and progress towards their fitness aspirations with confidence and ease.
Hi Alfia. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Nice gum, very big space lods equipment
Hi MR. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: They've been doing improvements; I like it. It's good to see they're caring about this gym. It's very convenient, thank you
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: The gym facility is predominantly in good condition. There are some machines which are getting on and so are rattling in moving and are generally loose. The new equipment is phenomenal on the whole. However, the biggest issue PureGym Liverpool Central has, is the lack of order with regards to the dumbbells and plates. Whilst I understand it isn't the staffs fault for the fact that plates are all around the gym, not being put on the stand and that dumbbells aren't being put on there stand, I have never once seen a member of staff reorder the dumbbells retrieve the plates and re-stack them or tell some to put away there weights. There is plenty of staff in the gym and I have been in there at various hours throughout the week on multiple different days for a month's now and the gym is always in the same state. It needs to be improved and it starts by issuing a statement to the members or perhaps a notice and then the next step is the staff throughout the day, more than once organising and rearranging the equipment. However, the air quality is very average, the temperature is kept to high and so is too warm and the there is a lack of air flow making it feel stuffy, although this isn't across the whole gym. A membership at PureGym isn't cheap, and we are paying not only for the equipment in the facility but the maintenance of the gym as a whole. Overall staff are friendly and approachable and the gym is clean.
Hi Charlie. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. Thanks, PureGym
Fantastic experience: Lovely space to work out in. Gear's brand new, everyone cracks on. Great location!
Hi Joel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: This is a good gym with all the basic equipment to cover every muscle part. I read other reviews and believe some are just being overly petty. Ive been here for 2wks so far in Dec 2023 and can safely say, the gym is not as bad as they make it seem (Perhaps the gym improved between the time of those reviews to my stay). The changing rooms are clean, there is an ample amount of lockers, there is an energy drink station you can access constantly for just £4 extra p/m as of Dec 2023, there are fridges for drinks and snack bars, the gym is 24hr, you do pay a small fee to weigh and get your data at other gyms such as JD, so thats not really the worst thing in the world to moan about, they just added new equipment...& personally, I do not see how being underground affects training (it's not smelly). I find the gym to be quite empty most times I go at night. So if you are someone that doesnt like a crowd, consider night training here. I give 4 and not 5 stars because they have no boxing bag. I believe with all the space, they could have at least put 1 or 2 for the persons with martial artist and boxing background like myself. I also believe there should be mirrors facing the lifter anytime you install heavy squat racks because seeing yourself and form while performing a lift helps contribute to some extent in balancing and managing the weight. I believe the newly installed squat area should of been designed facing the wall with mirros on each wall. But maybe they had reasons for their design. Based on equipment, facilities and space, it is quite ok and a good gym.
Hi Nwame. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Now this gym looks very nice, thank you
Hi Alisa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: They've done a nice upgrade. Now it's a nice gym
Hi Kostiantyn. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Good overall but come on buy at least another leg press and chest press for which have to wait forever to become available.
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Positive experience: It needs more machines in regards to the amount of people that is signed up to the gym
Hi Jared. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Positive experience: Decent gym but can get busy at times. Lots of equipment and good value
Hi Colin. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Full of treadmills. And bikes. And one of everything else. Very busy gym.
Hi Blaine. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Positive experience: 4stars; Fact that it is h24 open make it easier for my schedule and less busy for when I plan to hit a workout. Update: They have brought in some new and more machines. Now that is what will help spending more time in there. See photos
Hi Mo. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Gym is gym
Hi Lucy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Excellent gym and good value for money. Great machinery, services and changing room, big space and open 24 hrs, great app with good exs suggestions and plans. That's all that you need. Happy to refer to anyone!
Hi Vipasha. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: The pure gym is me favourite gym in Liverpool they have plenty of equipment and most of the people who go to the gym are really friendly that lady who said the gym was smelling of pee it’s not it’s sweat it is a gym after all and the equipment is not filthy and London gyms cost a lot more money to join you really can’t compare them pure gym is open 24 hours and only cost £24 a month
Hi Agnes. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: 12/9/23
Hi Claire. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Would you be able to tell us the reason behind your comments and rating so we can better understand this? Thanks, PureGym
Negative experience: Don't quite know where to start. Overall the space has potential to be great however..... the entrance is vile. Sadly, lots of our homeless community gain access and sleep here. The smell and mess is awful. Then if you want to use the lift you will receive an email telling you that your membership does not cover the easy access option and has to be added to your membership by a manager, so not very inclusive or accessible. The gym itself is filthy, in particular the changing room. A new cleaner has been on site who is fantastic when she is there, but not there enough. Hair, rubbish and makeup always on floor and dressing area, despite a check form being filled in by staff. The hairdryers are a hazard, all melted and broken. The showers are filthy and cold. The lockers are in terrible condition. Its a ridiculous waste of time trying to find one that works. This review will very probably prompt a generic response from management thanking me for my feedback like the many many other reviews, however nothing alters. I really don't like leaving bad reviews as I always try to find a positive but sadly in PureGym Liverpool Central, that is very difficult. I am going to hang on to my membership for a little while to see if any changes are implemented as, like I initially said, it has the potential to be great but will not do that for too long. During covid, the club was amazing but standards since have plummeted. Got to lie at management's doorstep if changes are going to happen. Fingers crossed
Hi L Ellis. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Fantastic experience: Full gym, new devices, well done, I loved it!
Hi Carol. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Friendly and supportive staff members…. And its open 24 hours a day, everyday….
Hi Clifford. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Very cool
Hi Awet. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Everything is perfect. We just need some more equipment to cut up the waiting in queue...
Hi Golnoush. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Very nice place and clean but some times it is so crowded that you have to wait for more than half an hour to get your turn
Hi Mir. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Negative experience: This gym is pretty grim, it needs a deep clean and the equipment replaced. You can’t use the showers as they’re so dirty. Deliveroo riders use the stairwell as a place to sleep over night and it stinks.
Hi D James. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
Fantastic experience: Great place to work out and the staff are friendly
Hi Dolly. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: I'm in Liverpool for a week and this gym is filthy and smelly. The stairwell leading down to the gym is so dirty with so much rubbish. As you enter the gym smells like urine. Even by the treadmills you can smell the foul smell. The machines are so grubby like they have never been wiped down. I've been to a fair amount of branches in London and also in Cardiff and they have all been really clean and pleasant. I'm only using this branch because its right next to where I am staying. But I should probably check out liverpools other branch. The only good thing about this branch is its fairly large with plenty of machines.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Positive experience: For a regular member it’s really annoying when you gonna visit another outlet and find out totally messy things! I’ve got very bad experience while I visit Puregym city centre, Liverpool. I’m really sorry to write negative reviews about their inside atmosphere and messy stuff. All plates and weights( dumbbells) should be good organised but it was really annoying that every single time I had to find plates or dumbbells they are not organised properly. Their machines also same. One think I find nice was well behaved stuff.
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. Thanks, PureGym
Negative experience: It's just too crowded. I regret getting a membership here. I have literally walked out of the gym as soon as I came in. U won't gain much as u'll have to wait long periods to use equipments. It's ok if u spend a pound more, but I recommend a different gym.
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Negative experience: Awful gym. The cardio machines wobble all over the floor and nobody ever fixes them. They have added a pin pad outside on the street in a wee soaked nook, but they have screwed it on at wee height so you have to dip your digits in god knows what to get in. There are better managed and better cared for gyms nearby.
Hi Thomas Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Fantastic experience: ***Update. Thank you for taking the feedback on board. It's good to see the return of the cleaning station. Your new cleaner is doing a great job. Thank you.*** So I have returned after a year and I'm shocked at how badly things have deteriorated. Where are the staff? Where is the cleaning equipment? I was here last week and the same purple bottle ring was in the water fountain. The water fountain still has a brown film on it. OK so COVID is over but people should still be able to clean their equipment. If it's not around and visible they won't do it. I haven't seen anyone clean their equipment when I've been here. One spray bottle on the staff table and one roll of paper in the studio is all I could find in the whole gym. The paper towel dispensers were empty. Basic maintenance is also an issue the second from end shower in the ladies changing rooms is blocked. I raised it last week and it is still not fixed. This is blatant cost cutting from this company at a time when you've raised fees by more than the rate of inflation. If fees go up standards should either go up or stay the same. I feel sorry for the staff and the mainly student clientele who are clearly not valued by this business.
Hi Sheryl. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
Negative experience: Wish I could rate it zero. This gym is well equipped however the conditions within it are inhumane. It’s a violation of the most basic human rights, training in this gym. The air in here is absolutely putrid. It smells like fecal matter, mould and damp throughout the entire gym. I breakout and feel nauseous after training here. I’ve never left a bad review before but this place is honestly a health hazard.
Hi Kamran. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Negative experience: Been going to this gym for 8 months now, always humid and stinks. Staff are pleasant enough but fairly distant and can be a bit creepy. Closed today due to flooding, second time in short succession this has happened. Broken equipment will take months to repair. just a bit poor really
Hi Will. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Negative experience: One star is probably still too high a rating, this place always STINKS the toilets are almost always blocked half the lockers are busted if a machine breaks it usually stays broken for weeks. There is no hygiene whatsoever more so now they’ve cleverly decided to remove all of the cleaning stations. Honestly not a single positive thing to say abar this gym sadly, wouldn’t recommend to anybody go literally ANYWHERE else.
Hi, thank you for leaving us this review. We are sorry to see this is 1 star. We appreciate and value our member feedback. PureGym prides itself on being able to offer state of the art fitness facilities to our members in a safe and welcoming environment. We developed industry-leading cleaning and hygiene protocols to help keep our members and employees safe during the COVID-19 pandemic, however, with the reduced risk and in line with the Government’s ending of legal restrictions, we have decided to remove self-cleaning stations in our gyms, which will also support our sustainability objectives by reducing our paper towel waste. We’re proud to say that many of the protocols implemented during lockdown, such as frequent and regular cleaning, and improvements to our air ventilation systems, will continue to be a core part of our TrainSafe Commitment. Thanks, PureGym
Fantastic experience: It's always busy especially on Mondays and Tuesdays between 5pm-8pm. Less people during the weekends, Bring a towel to wipe the machine before and after use. Some people sweat a lot.
Hi Boysool. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Good size and decent selection of cardio equipment but generally a bit of a dump. Lockers mostly broken or locked for days, no hand sanitizer, weights scattered all over the show, grimey entrance, and really dark. Would go to JD or The Gym which are also city centre and a similar price.
Hi Jack. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Fantastic experience: Great run here
Hi Joseph. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Reasonable prices, big and has a lot of equipment.
Hi Arvind. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Nice trainers, big gym spàce with lots of equipment but can get really busy during peak hours. Good female changing facilities however could expand its bathroom facilities.
Hi Winnie. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: How much is the personal trainer fee with the monthly subscription, because I want a personal trainer with me from the beginning
Hi Ali. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: This gym is an excellent choice for students and anyone on a budget, offering a great balance between affordability and quality. It caters to a wide range of fitness enthusiasts, making it a bustling hub of activity throughout the day. While it is often busy, the lively atmosphere adds to the gym's energy and appeal. The staff are approachable and always ready to assist, ensuring a welcoming and supportive environment for both beginners and seasoned gym-goers. The trainers here are particularly noteworthy, as they bring a wealth of knowledge and enthusiasm to help members achieve their fitness goals. Their friendly demeanor and personalized guidance set them apart. One of the standout features of this gym is its commitment to community engagement through daily free classes. These classes cover a variety of fitness disciplines, allowing members to explore new workouts and keep their routines exciting. Whether you’re into, strength training, or cardio sessions, there’s something for everyone. Overall, this gym combines affordability, expert guidance, and diverse workout options, making it a perfect choice for students and budget-conscious individuals looking to maintain a healthy lifestyle.
Hi Nathan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Original: Not enough equipment for the amount of people that visit the gym especially at peak times EDIT: After being at the gym for 6 months I can now change my review from 1 to 4 stars. Why? I can confirm that the staff are actively trying to better the place. At my first visit, the men’s changing room had a revolving stench (which is now clean and smells adequate) and there was a lack of equipment considering the extra price we paid. Now after many months, there has been a noticeable increase in equipment for various different muscles. How to improve is that i truly think there is space for 1 more cross over machine. Other than that there isnt really much downsides. Another note is that i might have been harsh on the original review, it is a gym in the centre of liverpool so of course it is going to be busy, at the time i wrote that it was the start of an academic year so that could be a cause as the gym is at a more reasonable volume of people now.
Hi EA17. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Fantastic experience: Verry clean
Hi Viorica. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Visited a few times this week as my home gym is in london. Very big with lots of machines. Visited out of hours and had to let other people let me in as I couldn’t work out how to get in. Probably down to me but just a warning as there does appear to be a QR code reader outside and couldn’t find entry passcode on App.
Hi Mick. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: the gym permanently has 100 members from 10-am wards every single day during student term times. it does go alot quieter during the student holidays, but considering its a decent size gym they should have 2 of each machinery like gym group does. and should utilize the space they have to accommodate people.
Hi Ad, thanks for taking the time to leave this rating, but I'm sorry to see it's one star. We are always keen to receive feedback so we can improve our service. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym
Positive experience: Pure gym liverpool, good size, equipment is okay and in reasonable condition. The spin class I attended was good and the trainer worked us pretty hard. The people there when I go all seem nice and there is a good atmosphere, no pressure.
Thanks for your great review! If you would like to tell us more about your great experience please get in touch. PureGym
Negative experience: Avoid this place at all costs. And definitely don’t visit here if you are disabled as it is not disabled friendly in the slightest. The hygiene standards are repugnant, and the male night cleaner is an abusive bully who regularly encroaches on members personal space and chases after them to shout in their face or otherwise abuse them. The disabled toilets are always locked and “out of order” signs are placed by this individual, even when the facilities are working. One occasion saw this individual refuse to open the main changing room toilets as the disabled ones were locked (even though this must be done if there are no disabled facilities available) and he then proceeded to mock me when I informed him about this disability and encouraged other members to join in on the humiliation. The gym manager has received countless complaints about this behaviour yet has done absolutely nothing to rectify the situation. Avoid this gym at all costs.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. I'm very sorry to hear about these issues as we take our standards very seriously. We want all members to feel comfortable in our gyms, and we are extremely sorry that this has happened. If you could please contact [email protected] with more information, the team would like to investigate the incidents. In the meantime, we sincerely wish you the best in your future fitness goals. Thanks, Tegan
Negative experience: First time going, put my bag in locker room not knowing it remained locked all night, no support or help lines to contact and I was left walking around town Friday night till 5am with no jacket or house keys
Hi Ricky. Thanks for taking the time to leave this rating, but I'm sorry to see it's 1 star. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Fantastic experience: Lots of room to work by yourself or with groups. Clean equipment and access to water what is vital! Clean showers and changing rooms also.
Hi Joshua, thanks for taking the time to leave us a rating for the gym. It's great to see its 5 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Negative experience: Stank of pee when I entered the gym for the first time, Might have been some issue with the change rooms as there were wet floor signs just outside them. Tried to get a water from the vending machine and paid in coin, recieved no water and the machine spat out less than I put in. Staff couldnt do anything to rectify the problem. The cable machines are limited pretty much to one type of each machine. However plenty of weights at least, limited benches though so had to improvise. I will prob cancel and join a different gym next month.
Hi - Thanks for taking the time to leave this rating, but I'm sorry to see it's 1 stars. We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services.
Negative experience: First thing you notice as you go in past the security doors is the distinct smell of urine, not sure if it's coming from the changing rooms which are by the entrance? The gym is down in the basement and the rest of the gym has a damp musky smell. There's a lack of fresh air. The equipment is slightly dated compared to other branches. The gym is spread over a large area however, it's still has the same amount of equipment as any other branch. The equipment is spaced out, leaving a lot of empty space. Unable to get a phone or data signal and the WiFi is extremely slow if able to connect at all. Overall you're still able to get a workout in. Atmosphere was okay however, I'm glad this isn't my usual local branch.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Positive experience: Can I give the subscription amount in cash?
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It would really help us if you could get in touch directly with Member Services ([email protected]) so we can advise you further on any questions you have. Thanks, PureGym
Fantastic experience: I've been going to this gym recently and it's very useful. It's spacious with plenty of equipment to use and the staff are nice and helpful too. I recommend it if you're in this area.
Hi Samuel - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment. It's great to hear you enjoy using the gym and have got a little routine back! Thanks, PureGym
Fantastic experience: Plenty of equipment spacious and well air conditioned
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Negative experience: The gym is so dark you lose the feeling and excitement and energy of exercising. There is not enough equipment and devices, there is only one leg press, one leg Extensions, one lying Leg curls machine and for use them, you have wait in queue for at least 15 minutes. The dumbbells are irregular The changing room is dirty and annoying odour it is felt everywhere I'm disappointed
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Fantastic experience: great gym, great equipment for all kinds of workouts and the classes are great especially if you're new and have no idea what youre doing and the changing rooms are good with good showers and the gym is regularly cleaned so nothing negative to say about this gym
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are really happy to hear you enjoy using the gym and hope to see you for another workout soon! Thanks, PureGym
Positive experience: This gym is very untidy when it comes to plates. This is a common problem in Liverpool gyms which doesn't seem to be policed enough. To compensate for members not putting their weights back, there should be a surplus of every weight which this gym fails to supply. There's no point having enough machines and racks if there's not enough weights to use on them. There is enough racks, machines, and benches to meet the demand of peak hours. The cable attachments could use an upgrade.
Hi Charlie! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. Thanks, PureGym
Fantastic experience: favourite puregym ive been to yet. great lighting and very spacious. not too many people in suprisingly as its close to the city centre. very friendly staff. great machine variety
Hi Ayaz, thanks for taking the time to leave this review. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym and have a great routine back! Thanks, PureGym
Positive experience: Decent gym with pretty good equipments. But, need to work on atmosphere. No proper ventilation, high humidity and Aircon isn't working either. Due to this gym smells damp and mould.
Hi Sanjay, thanks for the message. We are sorry to see that you have rated the gym 3 stars. Please can you drop us a DM so we can have a chat to you about this rating and what we can do to improve our service going forward! Thanks, PureGym.
Positive experience: They literally only have 1 machine for each exercise. Never get on cables or chest press and have to wait for a Bench. Why pay for peak when it’s impossible to do the work you want
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. PureGym rates reflect the gym's size and facilities - we strive to give our Members' the best options available. Thanks, PureGym.
Positive experience: Pretty decent gym
Hi Tsegaab, thanks for taking the time to leave us a rating for the Liverpool Central gym. It's great to see its 4 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Fantastic experience: Big gym and clean. Good classes and nice staff ready to help you out.
Hi Valentina! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall. In the meantime, we sincerely wish you the best in your future fitness goals. Thanks, PureGym
Negative experience: Review from Max pretty much sums it up. The gym is basically 90% free space and with an awful amount of equipment just on the edges of the floor space. I used to use this gym about 5 years ago and absolutely nothing has been upgraded or added. It only takes a few groups of people to be in the gym and you won't be getting on anything so the reply is just positive spin. Even with just a few people in there you will struggle to find literally a couple of plates to use with any of the free weights. Very poorly designed and the place is obviously run on very tiny profit margins which would explain how ill thought out the design is including the amount of weight plates purchased by the business when it opened.
Hi, thanks for taking the time to leave this review, we always appreciate and take on board member feedback! We sorry for any inconvenience that has been caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. If you have any suggestions for how we can improve the gym space, please leave them in the feedback box which is regularly reviewed. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Negative experience: the worst gym that i've ever seen. no dumbles no weights . there is no back hyperextension bench. i recomand nobudy to come to this gym
Hi Amir. Thanks for taking the time to leave this rating, but I'm sorry to see it's 1 stars. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Fantastic experience: I really enjoyed using this PureGym when I visited Liverpool - I love how everything was spread out on the same floor, nice and big with good atmosphere
Hi Connor, thanks for your great review. Get in touch if you’d like to tell us more about your great experience! PureGym.
Fantastic experience: Ótimo
Hi Fernanda. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall and that you've given us 5 stars. We hope your time with us continues to be positive! Thanks, PureGym
Negative experience: Honestly one of the worst gyms I've ever been to. Humid and smells of damp. Only one maybe 2 of each assisted weight machine means if it's busy and you want to use a popular machine you can forget about it. Only 5 freeweight benches and 2 squat racks. A couple benches for barbells and about 10 barbells but only 2 sets of weight clips so only 2 of them maximum can be in use at a time. I would pay £10 for this gym, at a stretch. Do not go here spend your money somewhere else.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback, so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. The best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Negative experience: Not the best Pure Gym Ive been to. It needs some love for sure. The male changing rooms are grimy, the lockers are filthy and only a few large ones. The toilets are grim, theres only one cubicle with a lock, and theres rarely soap in the hand wash so god only knows whats going on all the weights/handles. The aircon in the freeweight area particularly doesnt seem to work, generally the air is always fetid, damp, smelly and warm. It makes working out difficult because its tiring without clean cool air. Theres a good selection of equipment, but desperately needs more cable stations, it has 2 which are in constant use and hard to get on. Equipment is well maintained on the whole, if not a little tired.
Hi Joe, thanks for leaving your feedback and sorry to hear it is only 2 stars. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym
Fantastic experience: Am new to Liverpool, but puregym Liverpool Central is a place to be, well equipped with lovely and friendly staffs...
Hi Theophilus, thanks for taking the time to leave us a rating for the Liverpool Central gym. It's great to see its 5 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Positive experience: Nice and empty at the evening
Hi Omaima. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall and that you've given us 4 stars. We hope your time with us continues to be positive! Thanks, PureGym
Positive experience: The equipment gets moved around so much you barely know what youre walking into
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It is true the gym may be changed around quite a lot however this is to make sure the placement of all equipment in the gym is in the best place for it.
Fantastic experience: Easy and worthwhile. Great stuff cheers.
Thanks for the brilliant review, Jake! We're glad you find our services convenient! Feel free to get in touch if you'd like to expand on your feedback. Thanks, PureGym.
Fantastic experience: Brilliant gym, i love going there, im just getting ready for todays session
Hi Adrian, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment. It's great to hear you enjoy using the gym and have got a little routine back! Thanks, PureGym
Fantastic experience: Very clean & friendly staff. Very large gym with plenty of locker space.
Thanks for the fantastic review, Jamie-Lee! We're really pleased that you're happy with the cleanliness and size of the gym, and that you found our staff friendly. They always aim to make everybody feel welcome and continue to push our TrainSafe plan to ensure everyone's safety. Thanks, PureGym.
Fantastic experience: The gym is down q few stairs but doss have a lift for those who need it, toilets and changing rooms available which are cleaned regularly, I seen cleaners in and out of them a few times, most people that use this gym are easy going which creates a calm atmosphere
Hi there, thanks for your great review! Feel free to get in touch if you’d like to tell us more about your great experience, PureGym.
Positive experience: There is not a place to park bikes and also I have one electric scooter and the staff do not allow me to get in with that (The internet never works)
Hi Jehu, Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It is always our aim to provide free parking for all our gyms to make access to the gym as easy as possible. Unfortunately due to the situation of some our gyms this isn't possible, because of location etc. You can find information on the gyms home page on our website for near by car parks or ways to get to the gym by alternative travel options. I really do hope this does not put you off from attending the gym. Thanks, PureGym.
Negative experience: Spacious and clean but not welcoming for people who are not familiarised with the gym! Got in, couldn’t find any staff member to ask where the toilets and studios are, no clearly visible signage either. Had to interrupt someone and ask if they knew. In the class, didn’t feel welcome by the trainer felt like everyone else was a regular as they knew how to put the weights together and change the steps level I didn’t know anything, trainer clearly saw me struggling didn’t even bother to offer some help and started the class either way .
Hi Rossana, thanks for taking the time to leave this review. We're sorry to hear about your experience and how it may have affected your enjoyment of the gym. We are always keen to receive feedback so we can improve our service so we would love to speak to you in more detail. The best way to do this would be with your Gym Manager and you can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. In the meantime, I really do hope this does not put you off from attending the gym. Thanks, PureGym
Positive experience: Having joined, I was unable to enter using the app, tried the pin but apparently the pod was faulty but no sign. Luckily another customer went inside and asked for staff to come out. The staff contact number at the entrance did not get any attention. However, once inside the venue was large and clean, all apparatus was working and available.
Thanks for your review. We’re always looking to improve our services and your feedback would be helpful, if you’d like to tell us more about your experience please get in touch. PureGym.
Positive experience: Needs better air con and more plates
Hi Keith. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We’re sorry to hear this may affect your enjoyment of the gym. Temperature/Air con in our gyms is automatically regulated by smart machines, but if there is a persistent issue staff can report this to the external company to be looked into by engineers should it be required. On the kit, if you have any suggestions on kit that the gym requires please speak with the Gym Manager or leave a note in the feedback box, which is reviewed regularly. Thanks, PureGym
Fantastic experience: Fab session
Hi Melissa. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall and that you've given us 5 stars. We hope your time with us continues to be positive! Thanks, PureGym
Positive experience: They are several machines but you have to go very early or very late, otherwise they are always occupied. Also, they should keep clean the gym a bit more.
Positive experience: Great Gym Good staff clean space
Hi Paul. Thanks for taking the time to leave this rating, but I'm sorry to see it's 3 stars. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Fantastic experience: Nice the gyms are finally open. The staff are great, plenty of cleaning stations to keep the equipment clean.
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