Pulse Health & Fitness Carshalton

Fantastic experience: Friendly staff, nicely equipped gym

Negative experience: Two things I would like to mention. I would like to believe that 5-star reviews are not written by the staff of this location and their friends, but I honestly don't think so. My wife is a disabled person and we have a blue badge. You can't park your car in front of the gym because all the spaces were occupied by cars without a blue badge on the windshield. Five cars and none with a blue badge. Do you really not care about those with problems? I parked in a very narrow space and unsuitable for a disabled person. Then the pool. It's scary, how big the problems are there. There is no one to supervise. A woman was swimming with her pants on and socks on?? Another person's panties were visible under her swimming shorts. Hee came with her bare feet without slippers, stepping on the wet floor, without even taking a shower, and jumped straight into the pool. Good people, where did you come from? Is there no respect or hygiene? I'm sorry but I should have called the authorities and I think I will do it next time if I come again. I hope someone cares about what is written here. We are people, not animals. Really disappointed.

Fantastic experience: I have been a member at this gym now for over 2 years. It’s the only gym I have ever felt comfortable in. A special mention to the amazing Aqua & Pilates instructor Sarah and Kat for being an awesome spin instructor, they both go the extra mile and make exercise enjoyable

Fantastic experience: I go to aqua aerobics and Pilates. I just read a review that the instructor talks rubbish for 10-15 mins at beginning of class. I beg to differ. Sarah my Pilates instructor explains everything at the beginning of the class which takes less than 5 minutes!! The class is informative and enjoyable with good results. I would worry if they didn’t care!!!

Positive experience: Staff always friendly and helpful. Great choice of classes. Shower area could do with a more thorough clean.

Positive experience: Good gym with friendly staff however the changing rooms need an upgrade with black mould in the male showers. Cleanliness in the steam room is an issue as well.

Positive experience: Good value, but not enough private changing cubicles, and none in mens changing. Nice staff. Showers are a bit shabby and mildew on walls.

Fantastic experience: Great facilities and good classes. Not a 'posh' gym but there's everything you could possibly need plus a couple of luxury touches in the form of a sauna and steam room. Good value for money at Pulse.

Fantastic experience: Love this place I do water arobics 4 days a week ..always clean, the staff are all lovely and welcoming a great place

Fantastic experience: Great gym and nice pool. Inexpensive and easy to cancel membership without punitive penalties or tie ins. Staff are friendly and helpful. Would recommend.

Negative experience: The gym facilities are good. However Since starting at the gym, they get you to use the TRAKK app to manage your progress in the gym and the machines are synced to it too. My TRAKK account has never worked, they haven’t and won’t fix it and still feel they can charge me full price for the membership yet I don’t get the full benefit. Also the showers at the gym need renovation. They feel run down and grubby. The classes are good and the equipment is there but I guess you could say the service isn’t the best.

Fantastic experience: Friendly staff, good and clean facilities and a good choice of classes.

Negative experience: This gym is extremely disappointing. It’s far too small and cramped, with low ceilings and way too many people for such a limited space. Equipment is jammed so close together that it’s impossible to avoid clashes with others working out nearby. The changing rooms and showers are dirty, with not even basic amenities like shampoo. The pool would be fine—if it were ever open—but it’s constantly closed for maintenance. The steam sauna is filthy and likely the reason I’ve ended up with a skin condition. The staff are unhelpful; reception seems miserable to be there, and the gym floor staff are more like ghosts—rarely seen and never around when you need them. Opening hours are terrible, clearly arranged for staff convenience rather than for members. Weekends are even worse. I wouldn’t recommend this gym, even though there’s no better option nearby.

Fantastic experience: I've been a member for 4 years now. I try do some calisthenics when not injured and the gym has a variety of equipment to enable injury recovery exercises, calisthenics, resistance and free weights. Pool great for kids. As a gym fanatic, I hope in future they can open late or become a 24hr gym.

Positive experience: Nice gym and pool but the changing facilities are tired and not always clean - dirty puddles of water and showers don’t all work .

Fantastic experience: I've been going to Pulse since April 2024 and go as soon as it opens (6:30) - the mornings are usually pretty quiet and there is almost always at least one squat rack/deadlift platform available - there's a lot of equipment considering the gym itself is pretty small. The staff seem friendly, the gym goers themselves are very nice, everyone is very friendly, supportive and encouraging - shout out to Sean and Eddie! I can't speak to the cleanliness of the changing rooms or pool/sauna, but the gym floor is usually always clean. There's only two things I wish would change - 1. That it opened a bit earlier during the week (6am) and on the weekend (8am) 2. There was a landmine available Apart from that, it's a great little gym!

Positive experience: Great classes

Negative experience: Too packed of equipment and makes it hard to move inside. Showers are not clean and when I cancelled my membership, they forced me to pay an extra month, even tough I cancelled in September they want me to pay until November

Positive experience: Here's an Interesting hall. but the only thing I don't like Is the time It closes really early. I hope It stays open til late at night.

Negative experience: Sauna filthy with thick gunk, used snus and bottle caps under the benches as was rarely cleaned (even when closed for repairs). The sauna was frequently closed without notice, broken bench and door left for a few weeks. Gym seemed ok but I didn't really use it, friendly staff. Sign up offer was good value but then full membership was expensive for the condition the place is in. Opening hours not great, especially at weekends.

Positive experience: I’ve been a member and tried out different classes for a few months now. The instructors for Zumba, yoga and some fitness classes are mostly not in good shape themselves here and their classes are also not engaging nor enjoyable enough compared to classes I’ve been in central London. Im all for body positivity but for instructors with better training would actually be more engaging and motivating.

Negative experience: I had an extremely disappointing experience at this gym due to the unprofessional behavior of their receptionist called TAYLOR . When I approached the front desk with a question about membership options, the receptionist was dismissive and uninterested in helping. Even worse, when I expressed my confusion about their pricing structure, she actually laughed at me. This level of immaturity and disrespect is unacceptable in any service industry, let alone at a gym where members should feel comfortable and supported. The receptionist's behavior was not only unhelpful but also made me feel embarrassed and unwelcome. I cannot recommend this gym to others based on this experience. Potential members should be aware of the poor customer service they might encounter here. Management needs to seriously address their staff's conduct and professionalism. And that’s before I even got through to the front of house . The changing rooms are filthy and honestly need to be reviewed.

Fantastic experience: It's a good local gym. Gym goers and staff are friendly. It is inside a college so expect students to be using the gym too. Equipment is in working conditions. The changing room is clean. I haven't tried the pool but the sauna and steam room is good. The only thing is the opening hours are a bit short. If they can stay open later at the weekend that would be great.

Fantastic experience: Been going. Here for nearly a year and really rate it. The staff are great and the facilities are good for the price. The other gym users are friendly and it is always a good experience every visit. Love going to the gym and then relaxing in the sauna.

Negative experience: Awful gym day pass is completely overpriced for the offering at £15.. unbothered unprofessional staff.. changing rooms filthy and sauna smelled of hot piss.. steam room too cold.. too many kids banging equipment at the gym.. dumbbell rack too close to benches

Fantastic experience: Great early morning swim. Pool colder than normal but that just made me work harder. Facilities were clean and staff were welcoming.

Positive experience: Pleasant, clean gym and swimming facilities. Good gym equipment although much of it were exercise machines tied into the Trakk app system, not many lighter barbells that I could find. Other than that, great gym with good level of cleanliness and decent day pass options (£15 for full access to gym, swimming pool, sauna and steam room) at time of visiting.

Fantastic experience: Great facilities with friendly staff. Had my gym induction with Sonnie, he was really helpful, made me a training program and was very knowledgeable. Answered all my question’s about the equipment and training in general. Would definitely recommend.

Negative experience: Wish I could rate it more, but unfortunately issues with a lack of cleaning, poor state of the shower / changing areas, difficulty booking classes, temperamental air con and poor management make this impossible. On a more positive note, the gym equipment is generally good, as are the pilates intructors.

Positive experience: Gym well equipped, staff friendly, pool gets busy

Fantastic experience: Staff are always pleasant and helpful, facilities are managed and clean.

Positive experience: Great zumba instructors and, Gabriel, a recent addition, is a breath of fresh air, greeting members with a big welcoming smile. Lovely customer service!

Fantastic experience: Been a member for a good few years.. Matt & his team really good & helpful Nice friendly atmosphere great for the families

Fantastic experience: My local gym people are always nice friendly and very comfortable

Fantastic experience: Love the pool the changing rooms and would recommend it the cleaner really takes pride in her work always spotless and so friendly

Fantastic experience: I’ve been coming here several times a week for the last year and a bit and I can’t say a bad word about the facilities and staff. Quieter times are between 11am-3pm throughout the week. I regularly see the staff cleaning and tidying weights and the trainers are always quick to help when needed. It’s a great, welcoming environment. :)

Fantastic experience: I have been to a lot of gyms But the staff in this gym are Helpful, friendly and excellent

Fantastic experience: What a cracking little gem of a place warm welcoming and very friendly and a great price point as well pound for pound you won’t go far wrong for gym , swimming pool, sauna and steam room. It gets my thumbs all day every day..

Negative experience: Wish I could rate it more, unfortunately I experience issues such as my band not connecting to weights scale and the staff not being able to fix it for past 3 months, other than that gym is small and some individuals drop their weights when using cables causing loud noises, very frustrating haven’t seen staff intervene. There are some friendly and pleasant staff which is the reason I managed to work through my frustration. If there was a new gym closer to my house I would change.

Fantastic experience: Great place to train! And the pulse team are amazing well done.

Negative experience: I really want to express my disappointment with the low level of professionalism of the instructors. They don’t provide clear instructions which are essential to keep you safe when exercising. It feels like they are improvising, they are not motivating or looking after people. Moreover, the link they provided by email for the review doesn’t even work and whenever I approached managers or reception they ignored my feedback. I am paying a membership and I expect instructors to be trained for teaching and to show enthusiasm for what they are doing!

Fantastic experience: Always a friendly greeting from all the staff, facilities really good, hours are very accommodating to suit work pattern. Thank you

Negative experience: The Swimming Pool and gents' shower rooms are dirty always pool area get flood when some take a shower. Male staff are rude as well .

Fantastic experience: Pulse Carshalton is great, there are different classes, and the gym is very well equipped. I go to Pilates and Yoga classes regularly, the instructors are excellent. There is something for everyone, from aqua to zumba, and the staff is very friendly.

Negative experience: Pools grimy at the bottom and way too small for the amount of visitors it gets most hours of the day. Sharp jagged edges in changing rooms and showers. Chlorine usually way too high, burnt my synesis' a couple times now . Sauna door cover in days old sweat, under the seats are DISGUSTING, the wood is never soaked in cleaning solution so hygienically it's not very good. Steam room is usually down right unacceptable, it STINKS more times than it doesn't, bits of tiles missing, never cleaned. Seen plasters on the floor for days at a time. No option to put a £1 in the lockers like most places so people are forced to take their things into the pool area further making it feel like there's not enough room. They keep accepting more and more people and not spending any of the profits to better the place . Only reason I haven't left is because of how much it just cost me to join in the first place and I need to keep fit . Most of the staff spend their time in the back room chatting and trying to look busy doing nothing. The only lady I have seen doing anything is the one who mops the showers out in the pool area, she is the only vital team member from what I can see.

Positive experience: The gym is brilliant . Staffs are amazing all the equipment are clean everything is good accept the time table for weekend is not good they definitely fix they shut to early . That’s the only reason I would give 3 star. Otherwise it should be 5 star

Positive experience: So far so good. Been coming for 4 weeks now. Love Kate's classes: pump, fitness pilates and studio cycle. Also Sarah's pilates, Eleni's zumba and Sei's yoga. Good range of classes, nice pool and sauna. Showers could be cleaner.

Fantastic experience: I love the Pulse Pump class. It starts at 9. Reception have asked me to do a review but they won't let me go through the gate till 9 because I'm on an off- peak contract so I'll be late for the class as usual. Shame! Wow! They’ve changed the start time to 9.05.

Positive experience: Great little gym, but it does get very crowded at times. I wish they had a water fountain in the swimming pool area and a jacuzzi, as well as some more classes outside of working hours, then it would be 5*.

Positive experience: I have been a member for more than 10 years. I use swim-only which is good value for money. Classes are difficult to book on to and are nearly always full. If you pick your time right, you can sometimes have the pool to yourself. Dropped one star as not always as clean as I would like

Positive experience: Poor cleanliness Had to report twice

Fantastic experience: I have attended pulse for years I go to the classes which are very good especially love Taylor’s classes she is professional and explains the exercises and always happy to help . Have recently started doing classes with Sonnie his bar bell blitz class is excellent he goes through all the exercises and feel like I’ve worked hard ! Sonnie is friendly and Plays good music too . I will definitely be carrying on coming to the classes .

Fantastic experience: Have been a member of this local gym for just over a year now and really enjoy going here. I rarely use the gym itself but believe it to be well equipped and clean. There always appears to be plenty of staff on hand to help too. I regularly attend the exercise classes which I always find to be well-led and enjoyable. The best instructors are Kat & Kate (spinning and Pulse Pump) & Taylah - any class she instructs is amazing - I wish her time allowed her to do more . You have to be organised to get booked on in advance but I find that’s the same of any gym. The swimming pool is great for a family swim at the weekend. It’s warm and clean and I enjoy using the steam room (when it’s working!). Gym membership is competitively priced in comparison to others, I’d definitely recommend!

Positive experience: Worth the money could be cleaner in the shower area but all good

Negative experience: If it were within my capacity to assign zero stars, I would unhesitatingly do so. The gym facility itself is passable, but regrettably, the reception staff exhibit an abhorrent level of unkindness and aloofness. Moreover, they openly engage in discussions pertaining to members whilst in the presence of other members, which is highly disrespectful. Their conduct is excessively intimidating, as they engage in prolonged and unwarranted stares at individuals. Conversely, the manager, Matt, demonstrates a profound lack of managerial aptitude. My personal encounters with him have consistently yielded the most substandard level of service. I wanted to bring this to the Area Manager’s attention but of course, my request was denied. Taking my business to more deserving facility.

Fantastic experience: Friendly place with great classes. Great value for money too.

Fantastic experience: Good range of equipment and looks new. Wasn't too busy so could do my workout without waiting. Friendly staff on hand to help if needed.

Positive experience: I do love this gym the only issue I have is the devices are connected via WiFi and at busy periods can be painful for the machines or app to connect. Swimming pool is also small constrained by building size but a part from that the team are very helpful and the sauna and steam room a very nice addition

Fantastic experience: Aqua aerobics are simply the best .:-) Lovely clean pool ,good temperature Very clean changing rooms and toilets and showers. Showers good pressure and hot water. All staff are so polite,friendly extremely helpful

Negative experience: Very poor experience especially from the so called manager Matt. He was shouting on top of his voice and being very condescending. He claims he’s a manager but acted like a little kid throwing his kids out the pram when I asked if he could come closer as he was standing at the inner doors asking if he could help us. There was so many people between us and this is a poor sign of communication. We asked him if we could get information about the gym and he was like what information do you need. I said we had never been to a gym before so need to know everything. He then insisted on asking us what we specifically needed to know. Not sure why he thinks he can behave like this. He’s not the first manager that has existed. He then proceeded to say he doesn’t want us to join the gym. He needs to be retrained, that is if he received any training at all as he acts like a school kid and has awful behaviour.

Fantastic experience: Swimming, sauna, steam room, gym, and classes. What's not to like.

Fantastic experience: Good gym, lovely pool, great value for money.

Fantastic experience: Lovely and friendly staff

Negative experience: They say no joining fee but then try charge you the last month in advance, which especially frustrating as really wanted to join this gym

Positive experience: Lovely friendly leisure centre. The staff are very helpful. At very reasonable prices.

Positive experience: I've been in quite a few up market clubs and this one has the biggest and best sauna I've ever used 10 out of 10

Positive experience: Was great when I first signed up but over the past 6 months has gone downhill. I only had pool membership which was 32 degrees and is now lowered to 29 degrees permanently, showers are now only luke-warm too and the steam room is always breaking down or the crystal is turned off. Overall a great swim membership for athletes or fast swimmers but I wouldn't recommend for families or casual swimmers.

Positive experience: You get what you pay for.

Positive experience: The pool was a bit cold but I still went in

Negative experience: Staff is absolutely awful - instead of helping their potential customers, they want them to jump through hoops and would lie to you in front of your face. Bad experience and decided not to join.

Positive experience: Membership is a bit pricey, but I believe it to be worth the cost. The gym equipment integrates with a wristband that allows you to track your progress using an app. The swimming pool is really good, with a separate steam room and a sauna. It's usually unclear if the gym is closed, make sure to check their instagram I recommend this gym if you live nearby!

Negative experience: Not friendly people, very mean people lack of communication, not helpful or supportive.... They do not listen or care about the customer needs Most of the spinning bicycles not good I think the organisation need change of management Because they don't listen etc...

Negative experience: Adequate facilities, nothing grand. The gym is pretty small and cramped. The classes are entertaining. But there is a complete lack of communication and information. Information is rarely provided outside signs inside the gym, which isn’t useful for when you’re not at the gym. Oh and be prepared to be cleaned around while you’re there, with the staff mopping behind you and a spraying the machines next to you.

Negative experience: We rented the basketball court for kids to train skills. All kids went dizzy and cannot play. Ask staff to help if they can open the exit door but they refuse, place is too hot no ventilation even air circulation is very poor. Staff are helpless to sort out the problem.

Negative experience: The experience is terrible the pool has been closed for over a week witch I pay for with my swim and gym pass but u have no updates to what’s happening and when it will be back open they take no responsibility of to witch is happening in there gym and have not offered any kind of sorry where try sort out a solution because ur paying for something ur not getting they talk to u like they just want ur money if that’s not good enough for u go else where basically !!!! Really bad if u ask me

Fantastic experience: Great gym.

Positive experience: Great facilities. Not too busy. Would be nice to have classes during lunch hours though.

Negative experience: Poor management. Would not recommend.

Negative experience: It is a nice gym. But it's absolutely terrible when it comes to booking classes. There are never any spaces left. Not even to get on to the waiting list each week. They are all booked up weeks in advance. And when I called up they said keep trying. I said what's the point of paying to do classes you can't get into I may aswell go somewhrre else. I got told well if thats how you feel not very helpful at all.

Negative experience: Great gym was when I first joined but unfortunately gone right down hill. If you want to join and want to use the pool don't bother .totally uninterested when you tell them the problem

Negative experience: It's very cramped. Only open a few hours after work by time you get there it's only an hour!. Not to mention I got a cheaper offer from a Gym that's open all day and all night! There are much better options out there if I had a trial period I wouldn't have signed up.

Positive experience: Have been a member for a while. Enjoy the classes I can get to. Wish there were a few more at the weekend (I work all week so hard to fit something in in the week). Staff are lovely. Haven't been in the pool recently but so great to have one as many gyms don't. Would be good if the floors in the studios were swept more often as doing floor based classes I notice a lot of stuff on the floor.

Negative experience: Gym is too cramped with a random selection of plate loaded machines, only one set of cables. Music is terrible and really loud so you can’t hear your own music. Gym management incompetent and rude. Reception staff are nice though!

Positive experience: Swimming pool and sauna are great, however the gym itself is rather disappointing. Machines cramped into every available space, even along the only perceived open space to do more floor work and functional activity (green AstroTurf), forced to squeeze yourself between a skiier and fixed weight barbell stand to do anything. The plyo boxes are incredibly heavy and difficult to moved to desired positions. The hack squat machine is in desperate need of maintenance or oiling as it's so stiff you don't even need to add weight as the sheer resistance is another and makes the movement so difficult. No open wall space for any functional work. Tbf I guess these are just the features of a very conventional gym, nothing special but enough if all you want is to lift (some) weights and run on a treadmill. It has a decent selection of machines including some non-conventional ones, definitely good if your goal is strength and body recomp, maybe not so much for more specialist strength sports though. Staff at reception are always very helpful and friendly and the patron who attend the gym are lovely

Fantastic experience: If Santa were to grant me one wish this Christmas, he'd keep this place open until 11pm everyday of the week.

Fantastic experience: Amazing gym! Great swimming pool, steam room and sauna. Gym is well equipped with modern machines and friendly staff.

Fantastic experience: I love Pulse swimming pool and a variety of classes on offer included in a membership. A great place to exercise and relax after a busy day!

Fantastic experience: Friendly staff- always helpful - well priced gym and facilities

Negative experience: Opening timings are not very good on the weekends as well as no classes in the evening on saturday,sunday. Not very clean I would say quite dirty. In studios can see the same dirt for weeks and weeks. Sauna and steam rooms been dirty too... left empty water bottles, haven't seen much member of staff checking them. If they do it's quick one second look. And shame that they don't provide water for their members. Have to buy bottle- more plastic. Very outdated entry system and if you loose your entry key prepare to pay extra 5pounds.

Fantastic experience: Very nice gym, I love the swimming pool and spa membership. Early mornings are very good for a relaxing start of the day. Helpful and effective staff at the reception.

Negative experience: Very poor management. Management is only concern about rules which most does not make sense. More focus needs to be placed on individual goals rather than rules. I think they have lost the plot of the purpose of being a member of a gym which is certainly not to be bombarded with senseless rules!!!

Fantastic experience: There are big gym and yoga classes and swimming pool , perfect place for doing every exercise

Fantastic experience: Brilliant place to be, clean and neat and looked after. Staff on reception are good, nice a friendly and helpful too. Facilities are great and looked after and the swimming pool is perfect.

Negative experience: only allowed one session per day for one hour, (other gyms are 24 hours walk in and out) if your 10 minutes late to your session for any reason you miss your whole session. all these new disadvantages at the exact same membership price as prior to covid 19.

Positive experience: It was OK

Negative experience: You are charging payments while you are closed, we want to cancel our subscription, no one is giving response to emails and phones are not opening, and you are charging

Fantastic experience: Friendly staff, good equipment. Had just been updated. Due to covid rules, participants must book in advance.

Negative experience: No contact at all since closure no one awnsers phone or email terrible communication

Fantastic experience: Excellent gym and fitness centre with indoor swimming pool, yoga, etc... Competitive plans and pricing and very friendly and helpful staff here. Highly recommended...

Positive experience: Nice must visit