The Village Health Club

Negative experience: Needs a clean, shower controls hanging out the wall, small pool roped off and out of action; and that was just me using the pool for a lesson for the first time. Not a very inspiring place to do any exercise.

Negative experience: My partner and I recently moved to the area and were really keen to have a look at this facility due to there being a pool and both of us having old job injuries. Upon visiting we were informed of the prices, we were allowed to take a look around ourselves which was nice with no pressure. Gave two stars mainly because the staff and team were really lovely and helpful, the members who popped in and who we passed seemed friendly too which was lovely. This is where it was not so great, very small narrow corridor leading past changing rooms and toilets/showers that were not working. The pool seemed nice but again not working when we visited, the gym was incredibly small and everything looked knackered and not just in the gym but all over the building which was sad. We were then informed about memberships, so joining fee and 53pcm (not as a pair) but singular. So £106 pcm for facilities that are outdated barely working and according to a lot of people we have chatted to in the area and also reviews online is not open half the time. The opening times at the weekend were the major no for us - we are shift workers but oftentimes are off weekends, the fact that the opening window is so short at weekends meant we didn’t bother. We decided to join Caterham Sports Centre instead which is amazing by comparison with very reasonable prices for what you get and great if you work shifts working around students timetables. Perfect for us! Sorry Village Health Club - we wanted to really love it but couldn’t justify the cost for what we would get.

Negative experience: سيئه جدا

Negative experience: It’s a bad place full with racism.

Negative experience: Awful. Disgusting place. I don’t encourage you to go to this place.

Negative experience: I drove from Oxted to Caterham Village pool yesterday (Tues) to find It had been shut from 2pm.” Nothing” placed on web site and no response to phone. What kind of management is this?

Negative experience: The sauna has been broken for over 6 months, when I speak to the team to query the response is they are awaiting a quote. The £52 pcm membership is also questionable with the outdated facilities and limited classes. Unfortunately there are no other gyms locally. I welcome a pure gym or gym group to the area.

Negative experience: Waste of money with dated gym facilities and the staff are rude.

Negative experience: Awful management and unacceptable client communication, not recommended Half of facilities permanently always broken, sauna and pool

Negative experience: Overpriced and poor facilities. I cancelled my membership and almost two months afterwards I had another payment taken after specifically being told there would be no more payments taken. I am being ignored after trying to get a refund for over a month now!

Negative experience: They have replaced the taps in changing room to hot water only. So using sauna you cannot top up drinking bottle to keep hydrated. Meanwhile all but one or two of their lockers are functioning as has been the case for years. Priorities. Utter contempt for their clientele.

Negative experience: Close too early on the week ends making it very busy on the few hours they are open. Plus the jacuzzi has been broken for years.

Negative experience: Awful price for what you get. Closes way too early. Gym equipment is extremely old, room is tiny and sign up fee is a joke on top of the already mad price.

Negative experience: Everything closes too early. The tandridge sauna and steam closes 5 hours before finish time on weekends and village health club don’t let anyone in after 1pm on weekends although they finish at 2. Too many kids in the week and literally a rush to close at the weekend. Freedom leisure’s are no where near worth the money you pay

Negative experience: very over priced, never clean. i use this place because its local and can be quiet at times. in urgent need of an update as hygiene is becoming a problem.

Negative experience: For the money I don't think it's great. I have been going to this gym for 13 years. I pay extra money for a more relaxing feel. It used to be private gym. I don't think they should allow children in this pool or have aqua classes. I think it should be a relaxing adult gym. The pool is now over crowded the pool was not made to fit that amount of people. And they also have a pathetic small lane only one person can fit into. There is a sign stating it fits two people which makes allot of the customer grumble. The Sauna always seems broken and dirty. The pool is dirty. The changing rooms never seem clean, but that's probably because for some strange reason the cleaner comes in the morning so throughout the day it's left dirty. And you have to get up at 6am to book onto classes a week in advance I work during that time so cant get my phone out why should I pay money and not cater to my needs what is to be done about this?. The gym seems run down and the staff could honestly be more friendly. I clearly only wanted to pass though with my card into the gym whilst someone was writing in a form. if they girl behind the desk used her common sense she would have thought to take my card and just sign me in. Little things like that. No cups for water machine. Not a relaxing gym at all. Why do we pay for this gym? what do we really get ? why is oxted not more because it has a sauna? and where are the swim memberships only? what's good about it? can't think of anything really the class teachers are sometimes nice. One once said to me this wont help you lose weight! I didn't even say I was a diet or wanted to lose weight. Rude! This gym was sold to me as a relaxing gym/spa feel. It certainly is not that I think you need to bring the price down in comparison to oxted and de stafford. I wouldn't waste your money guys! it's a rip off.

Fantastic experience: Very relaxed and friendly

Positive experience: Friendly Staff and a nice quiet atmosphere.

Negative experience: Fellow members were very nice. However the gym is a little run down and the staff could be more friendly.

Positive experience: Friendly staff, excellent personal trainers.the only negative is pool gets busy and people don't follow the anti-clockwise direction for swimming so it's a chaos. Advice is to try to emphasise the rules so people can have a decent swim.

Positive experience: This is a small but friendly gym, although some of the equipment is starting to age you can generally find something to do. However the pool is usually very busy.

Negative experience: I loved it at the start

Fantastic experience: Friendly staff, well equipped gym, clean and welcoming.

Positive experience: UNLESS YOU WANT TO BE AWAKE AT 6 30 AM AND ONLY BOOK IN ONLINE YOU WILL NOT BE ABLE TO JOIN IN ANY FITNESS CLASSES THIS SEEMS TO BE UNFAIR FOR A LOT OF MEMBERS WHOM DO NOT HAVE INTERNET MOBILES