Rena Health & Leisure Grand Harbour Dope

Negative experience: Had 2 massages today - back/shoulders, plus scalp/neck. Both far too soft and Kirsty (who seemed very lovely) never asked about pressure at any point. Finished the appointment 10-15 minutes early and left relaxed, but thoroughly disappointed.

Negative experience: The gyms sauna and jacuzzi facilities are always out of use for maintenance purposes.The gym equipment is not well maintained, and there’s limited machines available. Wouldn’t recommend anyone to join the gym.

Positive experience: Me & my mum visited and it was a really good experience. Will be returning

Fantastic experience: Shoulders, back and legs tied up in knots after going for it too hard on the New Years fitness regime. Belinda was charming and courteous. After an hour of her working her magic, I felt loads better and was uber relaxed, top marks. One negative - the changing rooms, sauna, steam room and pool all do the job, but the site is a bit weathered and in need of updating with a lick of paint.

Positive experience: Booked a couples spa day on the Spabreaks.com website where the reviews for the spa package were great but the review elsewhere like on TripAdvisor/Google were mixed so we were nervous on arrival. Much to our delight, the main spa facilities were clean and tidy, we were welcomed by friendly and tentative staff. Our booked massage sessions were 50 mins and the staff member Hollie(?) who did my massage was very friendly and enthusiastic. I felt relaxed after a back massage + facial and my girlfriend found that the back massage helped her with a back pain she had been experiencing around her shoulders which is gone now. My one point of feedback on the massage is that for a couples trip there wasn't a big enough massage room for us to have our massages in a couples room, but this may be due to the age of the building which I will get onto.. As other reviews mentioned, when you enter the spa facilities the sauna and steam room are upstairs and the pool with jacuzzi is down a set of old stairs. The doors by the pool upstairs looked a bit old/rusty and so did the stairs although honest once we saw that and realised that was just about as bad as it was going to get, we were relieved. Nothing about the facilities affected us there as the sauna was clean, the steam room was unfortunately out of order but the jacuzzi and pool were perfectly fine for relaxing in the bubbles and going for a swim. I would say that the stairways and doors right by the pool would need repairing and I am not sure why this hasn't been done yet but again it may be due to the age of the building. I would say don't write this off if you saw the one star reviews as well, we had a comfortable and enjoyable trip here and nothing that other people mentioned like the stairs and doors upstairs of the pool really affected us during our visit.

Negative experience: Had issues with our 50 minutes massages. Which both only lasted roughly 40 minutes!! My partner booked a relax in the city ritual ( back exfoliation, back massage , facial massage as well as scalp massage) she didn't receive the facial massage as listed on the treatment. Never asked her about pressure coming from my partner being a massage therapist herself isn't very professional. My own personal massage the city living ritual (back cleanse , back exploration, leg massage and back massage) wasn't the best either. The massage therapist did not look happy one bit I get she may have been having a bad day but I think she should still look happy whilst at work. She said she will see me out after I have gotten ready after my massage where she didn't which I thought was rude and not professional. Having been to massages before I expect that as a standard. Never asked me about pressure either at the start , middle or even the end of the massage. Still waiting for an email from the spa manager. Will update this post if anything changes in this review

Fantastic experience: I like this SPA, good facilities. I am a member and all staff members are welcoming... today I took spa treatment and Lizzie did an absolutely amazing massage and the whole therapy. I will definitely come back again for more. Thank you again

Negative experience: We booked a spa day here , it’s barely a spa a pool a cold jacuzzi, only 7 sunbeds so no where to relax as a group or couple like you expect on a spa day . on separate level there’s a tiny sauna and a steam room that was out of order , The facilities around the pool stairs , changing rooms were very run down One of the 50 minute treatments only lasted 25 minutes, The treatments were nice but the room was find which made the massages not as relaxing as they could have been . Staff were friendly and the food at the bar in the hotel was lovely

Fantastic experience: Amazing facilities, love the pool, great staff.

Fantastic experience: Great gym & spa facilities! Highly recommend.

Fantastic experience: Great facilities. Lovely pool!

Fantastic experience: I’m a recent new member and I’m very impressed so far! The gym is always clean, staff are super helpful and attentive when I need help. The pool is so lovely and quiet - a great health club. Definitely recommend

Fantastic experience: Really enjoyed my session at the gym. Staff were amazing and the pool area is great. Definitely worth it ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Excellent facility, really helpful staff. Great range of equipment

Fantastic experience: Joined the health club recently and loving it so far, friendly and exactly what I was looking for

Negative experience: Key cards don’t work 80% of the time, mould in the showers and on walls. We turned up late and the room still wasn’t ready.

Negative experience: Dirty, delapidated facility. Very rarely are all facilities functional.

Negative experience: My massage was canceled due to staffing. I went on a 12 day cruise and still waiting for my refund after several emails. So disappointed with the customer service.

Fantastic experience: Comfortable sound proofed suite on the fourth floor with views over park to the River Test. And the cruise terminals. The piped music everywhere would only be appreciated by folk who enjoy banging their heads into hard surfaces so we went out for drinks to a local microbrewery.

Negative experience: Many time someone is brokering and closing

Negative experience: This place is a joke. I went there twice, and BOTH times, I got parking tickets for nothing!! I registered my car on the screen by the desk, and it was meant to be 8 hrs of free parking!!

Fantastic experience: Very clean, all amenities always working. Not ever too busy. Very friendly and helpful staff!

Fantastic experience: Such friendly and helpful staff! My husband and I had a lovely back, shoulders and neck massage - the spa was absolutely pleasant, with teas and coffee and a lovely and relaxing sitting room. Kirsty and Jennifer delivered a wonderful service. If you prefer a more gentle touch, Kirsty is definitely the go-to masseuse. Both professionals were fantastic and we highly recommend their services!

Negative experience: Pool wasn’t busy in the evening . Staff very friendly , however the building is in need of a deep clean and refurbishment .The sinks in the women’s toilets were very old and crusty with plenty of lines ale and rust . The soap dispensers empty and old . One came off , the paint was also coming off walls . Very old and in need of TLC. For a 4 * hotel it’s unfortunate

Positive experience: Good gym and pool. The pool is a decent size and there is also a jacuzzi, sauna and steam room to use. The gym itself has a range of equipment although isn’t very big. All free to use if you stay at the hotel or you can have a membership here. Staff are really friendly too.