David Lloyd Sudbury Hill

Negative experience: Bright and crowdy gym. Bar staff very rude. Personal trainer also rude and getting into my life. I felt very uncomfortable! Not worth the money.

Negative experience: I am extremely disappointed with my experience at your gym. I signed up with high expectations, but unfortunately, the reality has fallen far short. First, many of the machines are broken—particularly the stair machines. I had to switch machines twice just to find one that worked, and even then, it was operating with limitations, making it difficult to start my workout effectively. Only one water fountain is working. The gym itself is overly bright, and when it’s busy, there’s simply not enough equipment to accommodate members. For instance, having only one Smith machine in a gym of this size is completely inadequate—it’s honestly a joke. I visited three sanitizing stations during my workout, and none of them had sanitizing solution available, which prevented me from properly cleaning the equipment before use. Additionally, I was surprised to learn that you don’t rent tennis balls, something that should have been made clear beforehand. The bar staff is also unprofessional and rude. I want to specifically call out Chantal, whose attitude and service were unacceptable. For example, she consistently leaves milk heating too long, which results in burnt milk and ruined drinks. This lack of attention to detail reflects poorly on your establishment. Lastly, the steam room is unusable due to inappropriate temperature regulation. People keep adding water to the pipe, which causes extreme levels of steam. Not only is this unsafe and unhealthy, but it also makes the steam room completely impossible to use. Despite several complaints, no action has been taken to address this issue. I expected much better service and facilities given the cost of membership. I hope these issues are taken seriously and addressed promptly, as they are impacting the experience and safety of your members.

Negative experience: Nightmare, came earlier this week. And wasn’t gonna post cos we’ve grown used to it but… Come here if you want to see Condom packets in gym toilet & Brocken cardio machines. Real class this place. You charge a heck of a lot and don’t invest in the facilities at all. Big problem letting down the DL brand big time. I been coming 10 yrs on and off and its god worse recently. Up your game. It took too long to fix the potholes you did - what about the one at exit barrier, when is that getting fixed.

Negative experience: I came in with my newborn today to the club. The lady at reception called in someone from the membership team and insisted on me adding her to the membership or using a guest pass. The reception lady wanted to sign the baby in but membership team was not having it. The level of service seems to keep going downhill and horrible first experience with my newborn, having to use a guest pass when she cannot use any of the facilities is atrocious. For a premium gym, I would expect a bit of discretion and better service.

Fantastic experience: One of the best gyms I’ve been to! Clean, good facilities and great staff. I’ve been working with Jonathan Dixon over the past few months and he’s helped me reach my goals (and pass them). Great gym and PTs

Fantastic experience: Helena is the absolutely BEST!!! I have attended many different pilates sessions but her classes are absolutely the best. I have infact joined the club just to attend her classes.

Fantastic experience: Luke at the reception gives amazing help and customer service, thanks!

Fantastic experience: Great Facilities, everyone is always very friendly. Managers and Staff always welcoming with a smile. All staff have been fantastic( especially Jaya, Majula, Joseph). Also special thank you to Duty Manager Chris, who was really helpful always goes extra mile.

Fantastic experience: Lovely Christmas spirit in the gym. Chris & Manjula were friendly as always

Fantastic experience: Great club. Really enjoyed Christmas Market day. Special thanks to Chris for great service in Clubrom today.

Negative experience: Customer service poor! Do not respond to customer complaints online or emails! Almost 2 weeks and nothing!…!

Fantastic experience: SAFA help me with sign up with my membership. She is helpful very friendly. I have the best experience.

Fantastic experience: Great club. Friendly and really professional club. Special mention to Chris who was really helpful at reception with my membership enquiry and Deepa in a Clubroom who’s making amazing coffees and smoothies in Clubroom. I highly recommend the club.

Fantastic experience: Great local gym! Has all the amendments you need, decent size swimming pool for adults and children. Staff are very friendly and helpful especially Johnathan who is very knowledgeable and attentive. A large section of fun classes, decent size café, what more could you ask for?

Fantastic experience: Excellent service and fantastic swimming pool, have been going for over 20 years. Deepa in particular is always very helpful and prompt at the food/bar area.

Fantastic experience: Very nice facility, amazing staff, came in yesterday with my friend on a guest pass and received amazing service from a big guy with a neck tattoo

Fantastic experience: Just want to say that Jonathan and Daniyal our amazing on reception. very informative thank you guys for your help

Fantastic experience: Really nice gym and some very awesome people there running it, special mention to one of the most inspiring and incredible people there - Jonathan Dixon, who has helped me so much with my training and regime - his hard work and effort have helped me add a whole new level to my sessions and I greatly appreciate his continued support. He truly makes this gym stand out and is a valuable asset. Definitely recommend this place and always look forward to training there.

Fantastic experience: Thank you to Johnathan for assisting me in my fitness journey! always a great help at gym and also giving me meal plans to really boost my fitness journey the right direction.

Fantastic experience: While I'm still buzzing from Mateo's ignite, I want to ask that you never let him go on holiday again!!! He is by far 1 of the best instructors. Really good fun class, so much energy, so smiley and polite and the atmosphere is simply unmissable. He definitely deserves the instructor of the month award - I'm surprised he hasn't already!! PLEASE CAN HE ALSO HAVE MORE CLASSES. Thank you Mateo for making my weekly cardio fly by in a minute!!! It would be great to start the week aswell as finish it with a Mateo fun session Both mum and I enjoy going there every day. When the outdoor pool is warm it's a perfect experience and some of the staff are exceptional in making our day even better. Friendly, accommodating, professional and efficient. Jonathan, Joe, Chad, Amira, Maeve, Dillon, Alison, Daniel and Deepa have excellent customer service skills. Thankyou for your smiles and making our day great.

Positive experience: This is my second year at this gym and I can not say it is worth the money as the gym facilities are not great as it is always dirty and equipment left out of place despite the time of day. Running machines have visible sweat on them. Most managers are not approachable which is disappointing especially Joe the new GM who sadly never even makes eye contact or says hello but there is always an exception and that is Jonathan. You know when Jonathan is in charge as he is friendly, professional and always willing to help. He has been seen tidying the gym floor or helping other staff and members. I do enjoy some of the classes and the members make this place worth coming back. Work needs to be done on customer service and facilities which has been promised.

Positive experience: It’s always so obvious when Manager Jonathan is on the premises. The atmosphere at David Lloyd Sudbury Hill is different. Jonathan will greet the clients and when has time will stop and say hello. He is always available to help when using the equipments or even to answer a general question. Unlike other times, when Jonathan is on duty there is a difference with the hygiene and cleanliness of the actual gym. The equipment isn’t all over the place, unlike other times - I recently went round the gym and took photos as it was awfully untidy and had used blue role scattered all over the gym - i sent the photos to Chris, the manager on duty at the time. I think for the money we pay, you need to make sure that the premises and facilities are maintained to a good standard at all times! The general manger Joe, seems nice enough, but I’d say needs to engage more with the DL clients. I would like to thank Jonathan for his outstanding management, courteous etiquette and for always putting the DL client first! He should be recognised for his outstanding leadership and managerial professionalism.

Fantastic experience: I can’t speak highly enough about Jonathan ! He is an absolute gem at the gym. Always polite, cheerful, and eager to help, he makes every visit a pleasure. Whether it’s offering advice, assisting with equipment, or just greeting everyone with a warm smile, his positive attitude is truly contagious. His dedication to ensuring everyone feels supported and comfortable is remarkable. It’s clear that he genuinely loves what he does, and it shows in the way he treats everyone. A big thank you to Jonathan for making the gym experience outstanding!”

Fantastic experience: David lloyd Sudbury Hill is amazing place to be in. Our manager Jonathan goes the extra mile for the members. Thanks to him the club has all the activities!! Thank you

Fantastic experience: Thank you soo much Jonathan 5 star blaze and bubbles event. Amazing service

Fantastic experience: Been coming to DL Sudbury Hill for almost 2 Years and my lasting impression has always been that this is a very warm, friendly and welcoming club (both staff and the members). Special mention to Deepa in F&B (Clubroom), who always provides exceptional, friendly service and goes above and beyond to cater for everyone's needs (no matter how big or small the request is); And also to Chris, who always there to provide a welcoming experience.

Fantastic experience: Shout out to Edward for giving me the most amazing tour round the club, answered all of my questions and made me feel extremely welcome, I recommend anyone thinking of signing up to ask for him!!

Fantastic experience: Signed up today with Edward, he showed me round and explained all the facilities, made me feel welcome and made it an enjoyable experience and walked me through every step of the process, excited to start using the club!!

Fantastic experience: Had a great tour with edward today he talked me through all facilities and options i would definitly recommend!

Fantastic experience: I recently had my first session with Dre here at Sudbury Hill! His profound expertise and consistent encouragement (especially when I’m really not feeling energised for my session!!) keeps me motivated and on track toward my fitness goals. Although he undoubtedly pushes me hard in these sessions… he makes the pain enjoyable. Highly recommend Dre in particular for anyone new to this gym and looking to Kick start their journey towards a fitter and healthier lifestyle!! Thank you

Fantastic experience: Chris has been amazing in the cafe with all the food. He helped us a lot to organise the food for the guest and the party and was an absolute star I highly recommend him and his service

Fantastic experience: I have been going to this david lloyds for about a year or more and have had many personal training sessions. By far the best personal trainer has to be Zahraa Basma. She is such a supportive trainer and has helped me a lot with my balance, core strength and flexibility. Every session is she so energetic and supportive. She has made every trip to the gym much more better and I always leave happier and feeling stronger. Thank you zahraa!

Fantastic experience: Izzy was curious, kind, speedy at doing the sign up was respectful of the additional needs. Friendly and professional. He deserves a promotion and a pay rise and train other people how since he has the 'best practice'.

Fantastic experience: I’ve been training with Zahraa at David Lloyd Sudbury Hill for just three weeks, and I can already see such a positive difference in my body and confidence. As a postpartum mom, I was nervous about getting back into shape, but Zahraa has been incredibly supportive and motivating. Not only has she helped me tone up and lose weight, but she’s also provided valuable guidance on my nutrition and diet. I’m so grateful for her expertise and encouragement—she truly tailors every session to my needs, and I’ve already made more progress than I expected in such a short time. Highly recommend Zahraa to anyone looking for a personal trainer who genuinely cares about your goals!

Negative experience: It has been over a month since I left my initial review, (attached) and, out of the blue, I started receiving phone calls from individuals I mentioned in that review. One of these calls came from Sarah, who explained that she had been away and unable to address the matter. She assured me that the issue would be resolved and even asked for my banking details to process a refund. However, it has now been over a month since that call, and I have yet to receive a single penny. Perhaps the refund is being delivered from Mars on a 50cc moped? This experience has been deeply frustrating. The lack of follow-through and the casual approach to customer issues highlight that the management is not taking the club seriously. My advice: stay away.

Fantastic experience: I just signed up as a new member with the amazing Edward. He was extremely knowledgeable all the way through my tour, and throughout the whole joining process. He was very quick to answer any of my questions and help me pick the perfect membership for me (Diamond). I am so excited to try all the great facilities. Thank you Edward!!

Fantastic experience: The facilities at the gym are lovely. Huge appreciation for Manan at David Lloyd! He makes the check-in process smooth and enjoyable. No matter how busy it gets, he’s always patient and you can tell he genuinely cares about the members.

Fantastic experience: Manan was really helpful and knowledgable. He made me feel comfortable on my first visit so I’ll definitely be returning soon

Fantastic experience: I’ve been going here for a couple of months but shoutout to Manan at the front desk! He’s always so welcoming and friendly every time I walk in. He’s got this great energy that puts you in a good mood. Honestly, a big part of why going to the gym feels so inviting!

Fantastic experience: Manan was incredibly welcoming and helpful during my visit to David Lloyd's. His friendly demeanor immediately made me feel at ease. He was always ready with a smile and helpful advice, making my gym experience even more enjoyable.

Fantastic experience: I rarely leave feedback, however, I felt compelled to do so because of the exceptional customer service provided by Chad. This isn't a one time occurrence. What differentiates Chad from the rest is his consistency. Every single day, he greets you with a warm welcome. His attention to detail, whether it's anticipating that you need a towel or whether it's something else, he's on it and nothing is too much trouble. He isn't like this with selected folk, he provides the same level care of focus and attention for every member - which I've witnessed. This review is purely for Chad. The positive review is not reflective of the clubs substandard facilities and outdated facilities nor the persistent foul smell from the mens toilets.. I could go on. What makes this club special, is it's members and the inclusive environment/culture.

Negative experience: I had a terrible experience with David Lloyd Sudbury Hill today. I called to inquire about visiting and the possibility of a day pass trial/ or paying for it. I was transferred to the sales team and spoke with a man named Ali, who had the worst energy and attitude from the start. When I asked about a trial or day pass, he responded curtly, with no details or alternative solutions, and showed no interest in introducing any of the services. Surprised by his poor communication and sales skills, I was considering giving up but instead thanked him and was about to ask more information about membership, but unfortunately, I didn’t have a chance as he hung up on me abruptly. He really remimded me, when you visit a shop and you do not buy anything so the cashier doesn’t say goodbye to you, that was Ali’s vibe. Called As Was I called back, expressed that Ive felt offended and it felt rude to hang up the phone, and to inquire about membership options and prices. Shockingly, he told me “ I don’t know if I want to provide the informations because you just called me rude”. Well, sorry for speaking truth. You should be grateful that Iam calling back regardless of this terrible and unprofessional attitude of yours. I was astonishing to encounter such poor customer service. Ali's job is to assist potential customers and provide clear, helpful communication, not to display a lack of professionalism and no understanding of courtesy and emotional regulation in the work environment. I do understand sometimes people just have a bad day, and that’s okay, that’s why I choosed to call back however If you can't handle customer inquiries with respect and proper communication skills, this is not the job for you. My experience has left me extremely disappointed and unlikely to consider this club again.

Fantastic experience: Manna was so helpful the facilities are very clean and the gym is close by to where I live the classes and the information given to me were clear and impartial looking forward to my progress at David Lloyd

Positive experience: I want to give a big shout-out to Daniyal at David Lloyd’s gym! His professionalism, enthusiasm, and genuine passion for helping members truly make a difference. Daniyal always greets everyone with a warm smile and goes above and beyond to ensure we feel welcome and motivated. It’s clear he genuinely cares about the members and creating a positive environment for all. Thanks, Daniyal, for making every visit enjoyable and inspiring!

Positive experience: The car park was good and the staff were very friendly especially Manan he communicated well and clearly with the services and the provisions they have - the pool was really nice and they had nice clean towels and my package was broken down correctly in detail so all the information matched what he told me. Looking forward to the rest of the years of progress :)

Fantastic experience: The energy in David Lloyd's always a good vibe but Manan was very impartial and friendly with his gym advice and the services they provide. He introduced me to the spot locally as well since I'm new to the area and created a very comforting experience as a lot of gym staff aren't as keen on doing so. Good facilities all round and a nice hygienic atmosphere. Highly recommend!

Fantastic experience: The staff at David loyds are really friendly, Daniyal was very welcoming at reception 10/10 would recommend

Fantastic experience: Have always had great experience here. Today, Daniyal was very helpful

Fantastic experience: Daniyal and Joe was extremely friendly upon my arrival, and the facilities are amazing

Fantastic experience: One of my local clubs and can’t fault it. A lovely warm welcome this morning by Dre at front desk who was also very helpful with an account enquiry I had. Staff are always friendly and polite especially at the Cafe. Gym floor is spacious and open. Great indoor and outdoor pool size. Highly recommended for a west London local gym.

Positive experience: Lovely Gym & pool, although some areas are a bit dated. All the instructors are great. Customer service & admin side of things could do with a lot of improvement!

Fantastic experience: I highly recommend PT Dre Parker! My training sessions are all the time with different exercises and focussed in my needs thank you very much for a great training sessions.You're the best trainer that I've ever worked with. Thanks for being patient, encouraging and inspiring and for guiding me through an incredible training journey!

Negative experience: Changing room always smells horrible. Toilets smell worse than local council gym washrooms. Lost two pairs of swimming goggles in a month. Never once found them in lost and found. You would imagine there would be honest people coming at a gym of this class. 100% its my fault about the goggles but it just says about the place that some people here think its ok to keep other peoples belongings. I pay atleast three times more here than local gym just to expect bit more cleaniness and hygeine. I am only writing this review as the changing room and washroom are never clean every single time I have visited and its actually got to my nerve. I am not commenting on all David Lloyds clubs but this one in Sudbury hill, stay away.

Fantastic experience: Safa was amazing! So patient with all my queries and knew exactly how to help me find the right membership for me. Super friendly and welcoming straight upon arrival and just really helpful overall and made the whole process easy. If you’re thinking of joining, definitely speak to Safa!

Fantastic experience: Great environment, great amenities, excellent classes, and gym equipment. There is always a friendly face greeting you at the entrance and throughout the rest of the club. Overall, it's just a fantastic place to be!

Negative experience: I recently had an unsatisfactory experience while attempting to register my three children for tennis sessions. Prior to my arrival, I was informed that my children would need to be members, which I fully understood. However, upon my arrival, I was made to wait for an extended period and was not permitted to have my children participate in a trial session. I find it unreasonable to expect parents to commit to a full year of membership without first allowing their children to try the activity. This wasted my time and left me feeling frustrated. I will not be returning to this establishment.

Fantastic experience: Nice clean facilities and lovely staff. I love Jennifer's spinning class, she made me love spinning and she makes it fun and interesting. Because is fun and amazing I keep coming to her classes.

Fantastic experience: My induction sessions with Dree, the personal trainer, were one of the best things I experienced when I joined the club. As a new member and a beginner, I found the sessions very helpful in identifying my goals and helping me achieve them. Additionally, Dree's attitude and approach were very professional and supportive, and he was patient with me. I decided to continue with him after the inducting sessions as I found it very helpful.

Fantastic experience: The classes really make the club ! All classes with simeon is the best workout ! His energy and his vibe a must it take absolute dedication, focus and dedication just to book his class! Imagine the actual class! Really need more SIMEON classes please bring him in for more ! It feels very restricted with the limited days he does !! He needs more classes ! Amazing person and aura ! I can liken it to a proper specialised workouts from AARMY he’s amazing If you haven’t book You’re missing out

Negative experience: Don't have sufficient equipment to provide. Booked for the tennis court but they dont have rackets. The manager has clearly said not required to bring anything by own , felt so embarrace because of not getting till the last moment and have to left the court because of that.

Fantastic experience: Leaving this review for the great work Simeon does at the classes. I love going to his classes ( when I can get a booking!) he is one of the best trainers at David Lloyd. He is consistently encouraging, hard working and always has a smile for everyone.He makes his classes enjoyable while ensuring you work hard! I request that you have more classes with him scheduled. Also can Sudbury David Lloyd schedule classes for Thursday and Friday mornings?? Why are there barely any classes on these days in the morning? There should be at classes on offer at 8am or 8.30 am, there are no classes until 9.30am. It’s ridiculous that this is the case considering at other David Lloyd clubs there is always an array of classes available at these times.

Positive experience: Lacking atmosphere , machines are missing hooks for accessories and bar are damaged on rubbers quite busy around 7pm and the constant. Yo how many sets you got left on that mate.

Fantastic experience: Dre Parker-Ranger stands out as an exceptional personal trainer because of his deep knowledge of fitness and nutrition, which he tailors to each client's unique needs.

Fantastic experience: Aaliyah has been incredible since the start of my membership. She has catered to every question and has been the most helpful . My experience at David Lloyd’s has been better since our interaction . I strongly recommend speaking to Aaliyah as she will make sure that you will have a smooth onboarding and the best insights at DL .

Fantastic experience: Been a member of the club for a while and just renewed with Aaliyah and was a fantastic experience! If you are looking to join definitely ask for her

Negative experience: Edit : (my husband is already in touch with Joe since 16th Aug. He has processed the refund of the balance amount which other staff failed to calculate. We will keep updating everything here too. So people can know the truth. They emailed on 2nd Aug while joining **Your membership is not valid until you have booked your first Kickstart session via the DL App** So, Indirectly they forced us to book a kickstart session While discussing about cancelling the membership in our 14 day period, they emailed on 16th Aug saying that they can’t refund the joining fees as we already booked the kickstart session!) My husband Damil Dave posted a review on 6th August. Prior to that he emailed but never received a reply for that query. Thereafter he was asked to provide membership details and had to wait again few days for that. An assistant manager called on 10th Aug and mentioned that x amount will be refunded in 2-3 working days, but she didn’t had the calculations. He emailed for the calculations, but never received any response back. Amount hasn’t been refunded yet (it’s 15th Aug today) Google review response team asked to get in touch with club manager, he tried but wasn’t allowed by Amirah to speak to club manager Joe on the phone. When he emailed Joe to respond to his email and look in the problems that we had to face, he received an email from sales manager Sara for a call instead! For one problem, he had to or was asked to communicate and discuss with Jonathan, Archit, Harriet, Amirah, Joe, email Hatfield office, keep updating the review, and now Sara! On 16th August, sales manager Sara called in afternoon and spoke to my husband. Sent an email thereafter of the breakdown of charges deducted. But still it wasn’t clear with details as a client would expect. On the same day, General Manager emailed in morning and mentioned that he will look into this case. When my husband informed that he already had a conversation with Sara, so what shall he do? Joe asked not to continue the conversation with Sara. He will speak to Sara on Monday and get back to us. Received an email with proper breakdown which was exactly with details and correct how my husband expected. Also, the calculation according to Sara and Harriet were incorrect and around 16% lesser! Now we are waiting how Joe handles the situation and gets back to us after having a word with the staff. Posting another review here as don’t have any more space to update in his review.

Fantastic experience: I did a session with Dre Parker-Ranger , he tailored the session to my needs and helped identify some issues with my body and give me excersises to fix and help with them recover.

Fantastic experience: Great gym, I completed my training program with Dre Parker-Ranger. Very knowledgeable guy, he helped me get back to being healthy and confident again.

Fantastic experience: Getting trained by Dre has been a game changer for me. He does a fantastic job in pushing me to the limit and as a result, I have grown physically and mentally.

Fantastic experience: I have recently been working with the PT Dre Parker-Ranger and he has really taken my physical and personal development to a whole new level. I have transformed my body and mental attitude over recent months which was down to his structured regime. I Just wanted to give him the props up and suggest ppl to work with him.

Fantastic experience: Dre Parker-Ranger has been professional and supportive during my journey. I am extremely grateful for his level of knowledge about fitness and I look forward to our next session

Fantastic experience: I have had a fantastic experience at this gym and have had great PT sessions with Dre. Would highly recommend this gym to anyone and Dre as a PT to someone who is keen to better their fitness levels.

Fantastic experience: I’ve been training with Dre Parker-Ranger for the past month and a bit, with a focus on weight gain and building strength. His ability to keep sessions engaging with a variety of exercises has made training something I actually look forward to. When I started out I found it hard to push myself but you can trust Dre to make you feel like you can lift a weight you never thought you could. He builds a level of understanding for all his clients in order to help them reach their desired goals, creating meal plans and workout plans to cater to your specific goals and body.

Fantastic experience: I’ve been using Dre (PT) for a few weeks now and he’s totally changed the game on how I train and see the gym - I’ve seen a difference in just a few sessions. I’ve never been confident to hit the weight section in the gym (or some of the machines) but he’s got me in there and with confidence. He’s extremely professional and turns up on time and is ready to go each session. He mixes it up which I really like (as I can get bored easily) - his kick boxing sessions are wicked! Really pleased with how my fitness journey has started with my PT sessions - would definitely recommend Dre!

Fantastic experience: Did a personal training session with Dre Parker-Ranger. Brilliant session really helped me to achieve my goals. If your looking to book a session I highly reccomend booking with Dre Parker-Ranger

Fantastic experience: I’ve had over 10 sessions with my personal trainer, Dre Parker-Ranger, and he’s helped me in my fitness journey in ways i couldn’t have imagined. He’s punctual adaptive and understands my fitness needs. forever grateful for the help he’s given me.

Fantastic experience: Very happy with the club, especially my personal trainer Dre. His sessions are brilliant and tailored to me. Would highly recommend him.

Fantastic experience: Would definitely recommend Kemari as your personal and favourite trainer, believe me when I say this he’s got all the best advice and training and all what you need to get where you wanna be, legend

Negative experience: **EDIT : posted this on 6th August, next day they asked for my details on Trustpilot. Received a call on 10th and an email that x amount will be refunded and will be credited. When I asked her how did you calculate, she didn’t had the information! STILL WAITING for her to email me the breakdown even though I requested for a breakdown in my email on 7th August!) Spoke to Amirah at reception on 15th Aug and she said the club manager doesn’t have an access to telephone! Continued update in my wife’s (Payal Dave) review* I wish I could give minus 100 stars for this place. Haven’t seen any more unorganised place and untrained staff more than here! Initially in the tour, we were being given wrong information by Archit about kids activities. He said that if my elder son wishes to join activities of other younger age group he will be allowed. Few days later when we went to join, after making the payment I double checked with the manager Sarah and she denied. She also added that Archit is quite new so he doesn’t know the rules! If your staff isn’t trained properly, how come you can rely on them to discuss with the potential client about membership? Ignoring the mistake, I still went ahead with the membership. After joining we were informed different rules by different staff. Regarding being with kids in the pool and using spa next to it, or staying with kids in the pool and various occasions different staff used to provide different information. It feels bad when one staff have stopped us on doing one thing and another staff hasn’t stopped someone else doing same thing! Upon complaining this to Jonathan last week Friday, he said he will get back to me by Monday with some information about membership discount. He never responded to me. Upon asking him on Tuesday evening, he said he informed my wife on Monday but that isn’t true. Also, he said made a mistake in informing about discount last week. So last week I told him some problems I am facing, he gave me a point of membership discount and later on just denied! I said I would like to cancel my membership and they were happy to do so. However, they were not able to tell me how much money will be deducted from what I had paid initially! Upon asking the reason, Archit said that the manager is on holiday and she will be back next week Tuesday. So you can allow a staff to calculate and collect membership fees, but same staff isn’t allowed to calculate fees for refund! He and Jonathan forced me to send a cancellation email in two days or my 14 days period will lapse! Is this my fault that I want to know what I will be getting charged or the manager is on a holiday? Can I just cancel my membership without knowing the amount deducted? Do you go to a store, pick up the items without knowing the price and then make a decision at the checkout? Ofcourse not! Later on he said I can give you an estimate but it can be £10-20 difference. I said yes I am ok with that. Later on again when I mentioned about £10-20 difference, he changed his statement and denied to calculate! I also requested very politely that it’s not anyone’s fault that she is on holiday. Also, I will stop coming from tomorrow. But let her come and I will check the calculations with her and then cancel. Allow me 21 days period instead of 14. I won’t be coming to use the club anyway. This will allow me to even discuss the problem with someone senior / manager. Same evening we asked Zahra if my 10 year old will be allowed to use Gym with me, and she said yes. We were just about to enter the Gym and I just thought of checking with Jonathan and he denied. When Jonathan asked her why she allowed, she said gave reply that she thought it would be ok as he will be accompanied by an adult ! And Jonathan apologised again! Even I have worked in the customer service industry for over 15 years and never imagined a rude behaviour from reputable company!!! You keep making mistakes, keep apologising and giving all sorts of inconvenience to us! Seriously I never expected such a hopeless service from David Lloyd.

Fantastic experience: Lovely place, I use here everyday. The sauna is great. Sara is amazing and the rest of the staff!

Fantastic experience: My colleague recommended I sign up for David Lloyd Sudbury Hill, and I'm thrilled I did! The equipment is excellent, the staff are friendly, and the facility is always clean, making every visit a great experience. (Special shoutout to Sara who signed myself and my colleague up!)

Fantastic experience: Always a smooth experience when visiting David Lloyd Sudbury Hill! The equipment is great, the staff are friendly, and everything is clean. Special thanks to Sara for signing me up - I couldn’t be happier!

Fantastic experience: David Lloyd Sudbury Hill is an excellent fitness club. Facilities including well-equipped gyms, clean pools, and relaxing spa areas. The wide variety of classes, from high-energy HIIT to calming yoga, are led by knowledgeable and motivating instructors. The staff are exceptionally friendly (especially Sara) and supportive, creating a welcoming and inclusive atmosphere. The club is always clean and organized, making every visit enjoyable. Overall, David Lloyd Sudbury Hill offers a comprehensive and positive fitness experience that I highly recommend.

Fantastic experience: I had a poor experience with the club last week. But I am very satisfied with the way the General Manager Joe Welch has resolved it. Good communication.

Fantastic experience: I came in today for a tour of the club and was so impressed by everything and just wanted to write a review for the club and specifically Archit from the sales team. He is so knowledgeable, welcoming and warm and helped me decide the membership that would suit me the best and then offered me a discount on the membership since I’m only 21 and helped me get started on my membership. I would buy a broken car off of him, he is so amazing and good and opened my eyes to getting a membership and investing in my health. He rocks!!!!!!!!!

Fantastic experience: I have had personal training sessions with Kemari to build up my strength. He is knowledgeable, motivating, and attentive to my goals. His workouts are challenging and enjoyable and I have made consistent progress. He provides valuable feedback and encouragement, making sessions productive and rewarding. He is dedicated and flexible.

Fantastic experience: Club is sick!! Great value for money. Their sales team is super helpful too. Shoutout to Aaliyah, Archit, and their superb manager Sara for being so welcoming.

Fantastic experience: I normally don’t leave reviews but I felt the need to do it this time for Archit, from the sales team. I came in last month for a tour and was interested in the club, and Archit was very helpful in showing me around, helping me with my questions and also being extremely welcoming. Obviously the membership is a lot more than what I used to pay for my previous gym but Archit made me realize how much of an investment this would be for my health and purely off of him and his amazing personality and persona, I came back this month and decided to come in and sign-up. He was very welcoming yet again and offered me a cappuccino while I was seamlessly signing-up! If you want to become a member at David Lloyds, go through Archit!

Fantastic experience: I recently joined this club. Its amazing and alot of activities to do. Staff also amazing especially Archit , he guided very well about whole club. Even they have their own app to book everything online.

Fantastic experience: I joined David Lloyd sudbury hill couple months ago. I mainly started for classes(yoga, pilate) and swimming , was not using gym at all. I started work with a personal trainer, Zahraa and she showed me that i could use gym facilities as well. With the sessions i had with her, she was explaining all details regarding the machines and how they would benefit to me. She is very lovely, friendly trainer. After her sessions i started to use gym based on my needs. I would highly recommend lovely Zahraa, special to thanks to her. She is the reason i like the gym floor.

Fantastic experience: Awesome club, by far the best facilities in the area! Archit was super helpful in the sign up process. Would highly recommend

Fantastic experience: Ali, their sales manager, is genuinely the most charismatic individual I've ever seen. I bought the membership purely off this. He wowed me with his character and knowledge, and got me insanely excited to get started on my fitness journey. A true emblem for David Lloyd!

Fantastic experience: I've been training with Zahraa Basma at Sudbury DLL, I can honestly say she's an excellent trainer. The sessions are really good and she's educated me alot on what exercises we are doing and why. Because of the work I do, she's managed to adapt the type of workout we are doing each week, which I really needed. The club room and reception team are quite good to. Overall good club, I come mainly to train with Zahraa.

Fantastic experience: I had a lovely time at the club today. Archit B, a member of staff, conducted an excellent tour of the club with me and also was very helpful in terms of answering my questions knowledgeably.

Fantastic experience: Very nice gym and facilities, sauna and steam room. A special mention to Archit for helping me and my brother sign up and get started. He was very friendly, welcoming and was very kind in touring us of the whole location. He was also very knowledgable and made sure we settled in and that we had anything we needed. Cheers Archit!!

Negative experience: Changing rooms are freezing !! Went there as visitor, I couldnt imagine having to change on a daily basis on that room, I dont know how people handle it honestly never experience such cold changing room!! The food from the bar is terrible quality!! I dont understand how David Lloyds serve such bad food! Brought food with me to eat and they forbade me of eating there on the tables outside...

Negative experience: If you at a David Lloyds member or deciding whether or not you would like to join make sure you don’t come to the one Sudbury the food is very bad yet it is quite expensive I ordered egg and steak which comes with spinach and the served rockets the steak was meant to come medium but came well done this definitely the worst David Lloyds and I will not be visiting again I’m very disappointed and coming here has ruined me and my partner day very disappointed DO NOT COME HERE!!!

Positive experience: Thank you for ringing me today and helping. I had an amazing Pilates lesson that inspired me to do more and throughly enjoyed the beautiful out door and indoor pool. Unfortunately I had to cancel my membership due to serious health problems. Thank you for processing this. I hope I can become a member again sometime in the future. Thank you

Fantastic experience: Yesterday i came to David Loyds sudbury hill, Aalyiah from Sale department showed me around and later signed me up on Dimond memmbership. I highly recommend her

Fantastic experience: Aaliyah from David Loyds Sudbury hill is very knowledgeable and helpful, she explained all the offers they have and helped me choose the right one for me. I highly recommend Aaliyah and her team.