
Information about Buzz Gym London Harrow
Opening hours
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Our comment from FitFit UK about Buzz Gym London Harrow:
Buzz Gym London Harrow offers a vibrant and welcoming environment for fitness enthusiasts in Harrow, United Kingdom. With a great array of equipment, especially the Hammer Strength machines, and the added convenience of free parking, it has garnered positive feedback from many users. Most visitors appreciate the friendly and helpful staff, who contribute to a fantastic gym atmosphere.
However, some challenges have been noted, primarily related to overcrowding during peak hours, particularly between 5 PM and 8 PM. Guests often find it difficult to access machines when the gym is busy and have expressed concerns about cleanliness in certain areas. While the gym is generally well-maintained, issues regarding equipment availability and some staff interactions have been mentioned by a few members.
In summary, Buzz Gym London Harrow is an excellent choice for those looking for a well-equipped gym that provides good value for money. Members are encouraged to visit during off-peak hours for a more enjoyable experience.
Services, Machines and Guided Classes
Buzz Gym London Harrow: Opinions
Fantastic experience: Hammer strength equipment and free parking
Negative experience: I had a disappointing experience at Buzz Gym. I was two minutes late for a class due to festive traffic and was met with unprofessional behavior from the instructor (Zuzu), while other instructors arriving late ( 10 mins) faced no issue. After canceling my membership (valid until Dec 27), my access was revoked on Dec 20, despite having already paid. This lack of professionalism and fairness is unacceptable.
Hey Bara Thank you for taking the time to share your experience at Buzz Gym. I sincerely apologize for the disappointment you encountered regarding your recent visit and the issues surrounding your membership. I understand how frustrating it must have been to arrive late due to festive traffic and to feel that you were treated unfairly by the instructor. We strive to maintain a professional and welcoming environment for all our members, and I regret that we fell short in this instance. Your feedback regarding the inconsistency in handling late arrivals will be addressed with our team to ensure that all instructors adhere to the same standards. Regarding your membership access, I apologize for the confusion and inconvenience caused by the early revocation. This is not the level of service we aim to provide, and I will investigate this matter further to ensure it does not happen again in the future. Kind regards Hakeem Assistant General Manager
Fantastic experience: Great value gym, has all the equipment you need and free parking is a bonus
Hey Meet, Thank you for the 5* review please drop me an email [email protected] for a free day pass. Kind regards Hakeem Assistant General Manager
Fantastic experience: Buzz Gym Harrow is fantastic! The staff are super friendly and always helpful, making it a welcoming place to work out. There’s a great range of machines in excellent condition, so you’re hardly ever waiting around. The bathroom facilities, including showers and toilets, are very clean and well-maintained. It’s also incredibly convenient, right across from Harrow on the Hill station and next to the bus station. All of this at a price that’s definitely worth it!
Hey Lucas, Thank you for you 5* review please drop me an email [email protected] for a free day pass. Kind regards Hakeem Assistant General Manager
Positive experience: This is an OK budget gym. What you see in the pictures is what you get. For the most part this is an unstaffed gym which means the weights are never where they're supposed to be and the toilets are usually dirty Peak hours are 16:00-18-00 there you will have to wait for equipment.
Hey Matt Thank you for your feedback. We appreciate your honesty and understand your concerns regarding cleanliness and equipment availability. We are committed to improving our cleaning protocols and will work on ensuring that weights are returned to their proper places. Your input is valuable in helping us enhance the gym experience for all members. Thank you for your understanding. Kind Regards Hakeem Assistant General Manager
Negative experience: The sale manager was so rude, he refused me to enter and accused me of sharing my pin but he refused to offer any evidence.
Hey Yuan I sincerely apologize for your experience with our sales manager. It is unacceptable for you to be treated rudely, and I understand how frustrating it must be to be accused without any evidence. I will ensure that this matter is addressed promptly. Thank you for bringing this to our attention. Kind Regards Hakeem Assistant General Manager
Fantastic experience: This is my local gym, I love it at this gym. Great trainers and good arrange of exercise classes. Good value for money.
Hey Sabs, Thank you for you 5* review please drop me an email [email protected] for a free day pass. Kind regards Dylan General Manager
Fantastic experience: Best instructors and staff. Always smiling and always so helpful. Thank you to the staff
Hey Danny, Thank you for you 5* review please drop me an email [email protected] for a free day pass. Kind regards Hakeem Assisted General Manager
Negative experience: While the equipment was good and I was told it’s a relatively new gym, the hygiene standards are pathetic and disturbing. It seems like they have NEVER cleaned the machines. I could clearly see mold around the plates of the cable machines. The thickest layer of dust on EVERY machine. I have a severe dust allergy and after going to this gym ONCE, I’ve had to go on medication to recover. I emailed the staff about this but didn’t seem like they were going to get it deep cleaned so I had to cancel my membership. Wonder how gyms in a big city london get away with such health hazards. Buzz gym I highly recommend you to invest in regular sanitation because this is a major violation of health codes and it’s a shame that I had to suffer this way. Even the locker rooms and bathrooms are so filthy I was extremely shocked. I interacted only with 1 trainer, who was very clearly stoned. It’s just unacceptable.
Hey Utsa, Thank you for sharing your feedback with us. We take all concerns seriously and strive to ensure our facility meets the highest standards of cleanliness and service. The areas identified in your photos have been addressed. We regularly invest in the maintenance and sanitation of our equipment however the areas identified do require us to take apart the machine paneling to reach therefore it is slightly harder to include this in our day to day cleaning schedule. Regarding your feedback on our changing rooms, our team conducted a thorough inspection following your concerns and confirmed that our facilities are in compliance with our hygiene and safety standards. Nonetheless, we appreciate your input, as it allows us to continuously evaluate and improve our services. We regret that your experience did not meet your expectations and that you decided to cancel your membership however the unevidenced accusation of a staff member being "stoned" is not appreciated. If you have any further concerns, please don’t hesitate to reach out. Regards, Dylan General Manager
Positive experience: Located opposite the Harrow-on-the-Hill tube and railway station and right next to the St Anne’s shopping centre, apparently this is the first Buzz Gym branch in the Greater London area, from what I’ve been told. For some reason, they don’t seem to have any coat rails/coat hangers inside the individual locker cabinets of the men’s changing rooms, which is a shame. However, I really do like going into the gym for my workouts.
Negative experience: The gym has a nice variety of machines and a nice aesthetic. However as someone who often trains late in the evening, I was disappointed by how busy this location was; it was especially bad because this gym is the smallest I’ve been in, and the machines are all placed really close together. Not to mention, their locker room can barely hold 10 people at a time. Naturally, I struggled to have any productive workouts here because I had to work in with another person for almost every exercise, and was constantly interrupted midway through sets. Overall a poor experience because I’d expect a gym to accommodate for this congestion by ensuring popular equipment like benches and cables are available. Instead their cardio machines take up half of the space while their weights section is tiny and cramped. I wouldn’t recommend this location at all, and would rather pay an equal fee to train at the gym group 2 minutes away for a more comfortable experience.
Hi Hashim Thank you for sharing your detailed feedback. It’s unfortunate to hear that your experience at the gym was hindered by overcrowding and limited space, especially during your preferred training times. We encourage new members to join using our off peak membership to make sure all members are having a good experience when to come to train. Thank you for your feedback Kind Regards Hakeem Assistant General Manager
Fantastic experience: Very comfortable to workout in this gym as you can expect all the equipments available. Rating everything in this gym 10/10.
Hey Emal, Thank you for you 5* review please drop me an email [email protected] for a free day pass. Kind regards Hakeem Assistant General Manager
Negative experience: It would actually be nice if you started to implement the rules of the gym. Just not a pleasant place to be.
Hey Mustafa, Thank you for your a review, it is saddening to read that you feel you have not been able to witness the high level of commitment our team operates at in order to create the best training environment possible. We appreciate your feedback and will consider this going forward. Kind regards Dylan General Manager
Negative experience: Due to gym was so busy and so many times it’s happened with me and my friend while we are using gym equipment those people with trainer they are coming and saying leave this equipment now we need and you are using from long time. Even though i cancelled my membership and direct debit after emailing them but they still took payment through a credit card i used initially. Thats so cunning! Was going to join back when better but not now if you going to steal of people like this! I have a video also while they are doing this things. Even I speak with them still there is no reply and manger told me I will get back to you with email it’s now next month going to start soon. Non responsible staff. So why when I emailed was advised to cancel which i did. So for you to go and take out of my credit card is wrong!
Hey Raman, Thank you for taking the time to leave us a review however it is saddening it is a 1*. You are correct we are a very popular gym and for good reason, i am very unaware of any trainer that has done as described however we will be more then happy to keep a look out. When cancelling if you follow our very simple cancellation policy i can assure you no further payments are taken. If you would like to reach out to me directly i will be more then happy to take a look into this for you. Kind regards Dylan General Manager
Positive experience: The gym is actually good, but so busy all the time. Considering to sign up somewhere else
Hey Carlos, Thank you for your review. Being a very popular facility does have its challenges however if you wanted to reach out directly to me I could share some of our quieter training times. [email protected] Kind regards Dylan General Manager
Negative experience: Stunk of weed and lacked management
Hey Jamie, Thank you for taking the time to leave us a review. If you could reach out to me directly [email protected] It would be great to get some further information on the comments you have left. We would appreciate the opportunity to change this to a 5*. Kind regards Dylan
Fantastic experience: I love this gym so much and it’s so cool the music is amazing
Hey Bivol, Thank you for you 5* review please drop me an email [email protected] for a free day pass. Kind regards Dylan General Manager
Fantastic experience: I've had an amazing experience at this gym! Veronica, the trainer, is fantastic—super helpful and knowledgeable. She goes above and beyond to support everyone. Highly recommend her and the gym!
Hey Taha, Thank you for you 5* review please drop me an email [email protected] for a free day pass. Kind regards Dylan General Manager
Fantastic experience: Great gym. Good crowd detection on the app. No excuse for complaining about machines being busy. Of course, it will be busy at 5-8 pm. Friendly staff as well.
Hey Oliver, Thank you for you 5* review please drop me an email [email protected] for a free day pass. Kind regards Dylan General Manager
Fantastic experience: That is a really good gym. Nothing more to add.
Hey B J, Thank you for you 5* review please drop me an email [email protected] for a free day pass. Kind regards Dylan General Manager
Negative experience: Due to personal injury i cancelled my membership and direct debit after emailing them but they still took payment through a credit card i used initially. Thats so cunning! Was going to join back when better but not now if you going to steal of people like this! So why when I emailed with my injury was advised to cancel which i did. So for you to go and take out of my credit card is wrong!
Hey, Thank you for your review and we hope you have a speedy recovery. From the information you have provided it seems that you had not followed our cancellation policy correctly leading to the continuation of your membership fees. All information is provided to you prior to you joining our facility. In any case we do hope this does not prevent you from rejoining once recovered. Please reach out to me at [email protected] if you would like me to go into further detail on our policies if you do decide to become a member again. Kind regards Dylan
Fantastic experience: I missed this gym. Great atmosphere. Great personal trainers. Shame I moved out of Harrow. Totally recommended gym.
Hey Shomon, Thank you for you 5* review we are sorry to see you go but if you are ever back in harrow and would like a workout please drop me an email [email protected] for a free day pass. Kind regards Dylan General Manager
Negative experience: 17/06/2024 3:30pm Whoever is the coach/ pt today at Harrow buzzgym should be embarrassed. Making everyone uncomfortable by constantly interrupting their workout saying put your weights away. Not once but 3 or 4 times and banging weights and moaning about the customers. Very bad experience today.
Fantastic experience: Well equipped
Hey Baldev, Thank you for you 5* review please drop me an email [email protected] for a free day pass. Kind regards Dylan General Manager
Fantastic experience: Really handy, well maintained gym in central Harrow. The manager is so helpful, he even paid for my bottle of water from the vending machine when I couldn't get it to work. Above and beyond kindness!
Hey Kathy, We really appreciate your kind words and 5* review. Pleased to have you as a part of the Buzz Family. Kind regards Dylan
Positive experience: Went there around 3am a good gym with good equipment I was impressed. Definitely a place I would recommend if you looking to train at night not to many people there.
Hey Ric, Thank you for you 4* review please drop me an email [email protected] for a free day pass. Kind regards Dylan General Manager
Fantastic experience: Buzz gym harrow definitely has some of the best classes I've been to! Staff are friendlier than other gyms, and the equipment is better too. It can get busy but the usage tracker on their app is handy to know when is best to go. Would recommend!
Hey Trish, Thank you for you 5* review the team will really appreciate reading your kind words please drop me an email [email protected] for a free day pass. Kind regards Dylan General Manager
Fantastic experience: Great gym, great Hammer Strength equipment and fab classes. Love the vibe.
Hey Zahra, Thank you for you 5* review please drop me an email [email protected] for a free day pass. Kind regards Dylan General Manager
Positive experience: Good equipment, it can get really crowded in the weights section. No suna!! as they advertised on their website!!
Hey Sal, Thank you for your review, a sauna can be found in our cannon street branch. On the dedicated Buzz Gym Harrow portal you will notice no advertisement of a sauna. Kind regards Dylan
Negative experience: Always full
Hey Marcos, Thank you for your review, being a very popular gym due to what we provide is a difficult challenge we are currently working through. Kind regards Dylan
Negative experience: Live in Harrow and want a gym where gangs of 16 year olds take 40 minutes to finish using something? Well then this is the gym for you! I'd rather walk 2.5 miles to the nearest puregym than spend another month at this gym. Non-existant hygiene policy, nobody unracks their weights and the weights area is WAY too small for the amount of people their at peak hours. Seems they've skimped on the amount of plates, so you'll find yourself training light at times if your lifts are on the heavier side. Oh, and they allow wannabe influencers to film as much as they like, so try not to trip over a tripod.
Hey Tom, Thank you for you review, it is saddening to hear of your experience as this not what we strive for. Kind regards Dylan
Negative experience: It used to be a nice gym but now you don't have space to blink in this gym. Whenever a machine breaks, it takes weeks or even months to get it fixed.
Hey Ciuperca, Thank you for your review, it is saddening to read of your 1 star rating. Unfortunately the availability of a Lifefitness engineer is outside of our control and we do our best to ensure any repairs needed are fulfilled as soon as possible. Have a great day. Kind regards Dylan
Fantastic experience: Great gym, but I want to know, are the weights/machines in kg or lbs?
Hey Ypz, Thank you for your 5* review, we are pleased to read your positive comment. I can confirm our weights/machines are in KGs.
Fantastic experience: Very happy with this gym. The free parking is a plus. Great atmosphere and machines. Great privacy too.
Hey Mac, Thank you for you 5* review please drop me an email [email protected] for a free day pass. Kind regards Dylan General Manager
Fantastic experience: Great gym. You won't regret it. They have enough/ numerous machine to turn your health and life around. Staff are great and ready to assist. You get 2.5hrs to use their car park, enough time to do your session!! Dumbells go up to 60kg, which most gyms in the vicinity don't. Changing rooms are clean and secure..you'll need your own padlock or u can buy some in a vending machine like I did. Prices are extremely reasonable!!! I'll recommend them a thousand times.
Hey Bis, Thank you for you 5* review please drop me an email [email protected] for a free day pass. Kind regards Dylan General Manager
Positive experience: the equipment for weight training is probably the best in the harrow/ north west area. the staff, generally are friendly- but the practice of PTs manning the front desk is a bit hit and miss. often there just isnt anyone there. more of the staff are friendly. couple of men not so friendly, bit more attitude. but the biggest issue is that over the last couple of years, they have open the flood gates to kids. i dont know what the minimum age is, but there are so many young people, the often hang out and work on machines in groups. some of them are just messing around with their mates. so the gym gets really busy. you also get a few weird types who commandeer a piece of equipment and stick on it for 20-30 minutes. no etiquette. honestly Id pay more for a gym for over 18s or over 21s. dear buzz gym.. youre taking memberships from anyone and everyone. great for your but massively impacting the experience. honestly if you increased your membership from say £23 to £30 thats a 30% increase. which could easily offset the memberships from all these annoying kids. for now im sure you dont really care. but sooner or later someone will start a gym which is still low cost// contract with an over 18/21 policy. to anyone reading if you can be bothered to travel, Evolve Ruislip has great equipment. although havent been in a while. more expensive so perhaps less kids there. (no this isnt a low key ad for Evolve. I dont go there. no easy way for me to get there) EDIT: doesnt seem like they actually read my review. to anyone reading, between 4-6 monday to friday theres lots of little kids 16, 17 year olds.
Hey Mr Pak, Thank you for your review, we are pleased to read that you are happy with the equipment we provide and that our location better serves you then other local facilities. We also recognize and appreciate your approval of a higher price point this shows us that we are great value for money. Our team are can not always be found at the front desk as they do have other duties to attend to but they will always be located the gym floor. It is saddening to read of your disappointment with the ratio of 18-21 year old members we have here as they do only make up a small proportion of our membership base but may find they typically train at a similar time. We hope to see the continuation of your training with us. Kind regards Dylan
Positive experience: Lots of equipment but too busy for me. Suited to a younger demographic
Hey Mathew, Thank you for your review, have you had the opportunity to take a look at our off peak membership. This membership offers discounted entry at the most quietest times of the day and night. Kind regards Dylan
Positive experience: Poor ventilation, no space to actually stretch
Hey Ajay, Thank you for your review, we have monthly and quarterly checks on our ventilation system to ensure they are performing above standard. We do have a studio upstairs that you could utilize dependent on the times you are visiting. Kind regards Dylan
Positive experience: Would be 5 for the classes but 4 as one of the doors has been out of operation for a while now
Hey Musicamor, Thank you for your review, you will be pleased to hear that our pod door was put back into operation last week. Kind regards Dylan General Manager
Negative experience: Don’t join!! Rude and unprofessional staff, very rough! The entrance door has been out of order for the last 3 months and they haven’t fixed it. It takes ages to get in and out of the gym. You can never train properly because people are so inconsiderate and there is very limited space. I will consider going elsewhere
Hey Moz, Thank you for your review, could you please reach out to me via email as i would like to find out further details in regards to your experience with our staff. You would also be pleased to know that our pod door was put back into operation last week. [email protected] Kind regards Dylan General Manager
Negative experience: Staff are nice. Most of the equipment is either over used or broken. Front door has been broken for months.
Good morning, Thank you for your feedback. The front door has been on order but unfortunately due to no fault of ours, the factory that produces the doors is Italy was closed. The door is due for delivery on Monday. Thank you for your patience with this. Tee Koudoua Buzz Gym National Operations Manager
Fantastic experience: Really cool gym but it is buzzy most of the nights between 6-9pm. I been going here since it was open. Most of the machines you can scan the barcodore and record your workouts.
Hey, We are very pleased to see you are enjoying your time as a Buzz member and your 5* review please drop me an email [email protected] for a free day pass to say thank you Kind regards Dylan General Manager
Fantastic experience: It is good
Hey Ankit, We are very pleased to see you are enjoying your time as a Buzz member and your 5* review please drop me an email [email protected] for a free day pass to say thank you Kind regards Dylan General Manager
Fantastic experience: Dylan & Veronica are great staff members. They deserve a promotion
Hey Abinesh, We are very pleased to see you are enjoying your time as a Buzz member and your 5* review please drop me an email [email protected] for a free day pass to say thank you Kind regards Dylan General Manager
Fantastic experience: Great community gym
Hey Zain, We are very pleased to see you are enjoying your time as a Buzz member and your 5* review please drop me an email [email protected] for a free day pass to say thank you Kind regards Dylan General Manager
Negative experience: Always Overcrowded
Hey Piyush, Thank you for your review. Due to the quality of our facility we are very popular. This means during peak times we do become busy. Kind regards Dylan General Manager
Negative experience: This gym is overcrowded, you can wait up to 20 minutes to use a machine. Forget to have a decent workout when you find the large groups of teenagers! Only 1 door working since I joined!
Hey PQL, Thank you for your review, due to the quality of our facility we are a very popular gym which unfortunately means we do get busy during peak hours. Thank you for your patience with 1 of our entry pods you will be pleased to hear this has now been repaired. Kind regards Dylan General Manager
Positive experience: Great gym, good size, use of space and variety of equipment. The staff are all friendly and happy to leave you alone (which I appreciate). I have been coming here since the day it opened and all through the lockdowns. It can get incredibly hectic at peak times - busy and messy - but if you're able to train outside of these it's excellent. They seem to regularly invest in the right equipment and replace any that becomes run-down. Great membership price for what you get.
Hey Pratham, We are very pleased to see you are enjoying your time as a Buzz member please drop me an email [email protected] for a free day pass to say thank you Kind regards Dylan General Manager
Fantastic experience: Great gym, one of the best in its price range. Modern, working equipment, lots of info via the app for classes and judging crowd levels. I like that people are there to work out and tend to be considerate using equipment and cleaning up after themselves. Ladies locker room has plenty of space and nice, clean showers. No complaints and I'm enjoying my visits
Hey Gillian, We are very pleased to see you are enjoying your time as a Buzz member and your 5* review please drop me an email [email protected] for a free day pass to say thank you Kind regards Dylan General Manager
Fantastic experience: Been going here since it opened. Nice environment, very empty in the evenings so I usually go then and have the gym to myself! Free parking too for members which helps. Lots of weights although a lot of the time people dont put them back on the racks and they end up going walkies which is annoying when I cant find the ones i need. Aside from that, its great. Not a massive gym but the equipment is quality.
Hey Amaani, Thank you for your 5* review, please drop me an email so i can send you over a free day pass for a friend. [email protected]. Kind regards Dylan General Manager
Fantastic experience: Amazing gym with a great staff
Hey Sumuhan, Thank you for your review, I will pass your kind words onto the team!! Kind regards Dylan
Negative experience: Don’t bother getting a day pass here cos you won’t be able to use any of the equipment cos it’s so damn busy! I left frustrated after 10 minutes cos it was just impossible and wasted my money, not the gyms fault by any means I would just recommend to people going at off peak times like after midnight or really early morning, then I guess you’ll have a chance to use the facilities! Also I didn’t like the urban harrow vibe, the music was grimey not my taste, it would be better if they played more neutral music for varied tastes.
Hey Ronnie, Thank you for your review, it is saddening to hear that you did not have a positive experience whilst visiting on a day pass. As a very popular gym we do become busy during those peak hours and as you mentioned during off-peak periods it is easier to flow through your workout. We recognise and support this by incentivising those who are able to train during off peak hours by offering them a membership at the very low price of £18.99! Throughout the week we do play a mixture of use to cater to our members. Kind regards Dylan General Manager
Positive experience: I have been a member of buzz gym since December 2022 and can say with confidence it’s a good gym. The facilities are always clean the gym is fairly spacious for its size and the dumbell collection stationed here is fantastic. The overall equipment selection is strong with many individualised machines produced by hammer strength so the quality is good.
Hey Louie, Thank you for you review, we will be passing your review onto our team to let them know that their hard work to maintain the facility is appreciated. Kind regards Dylan General Manager
Positive experience: Compared to other gyms in the area, this Buzz gym is small, probably the smallest out of their other branches. With that being said, this gym can get crowded quickly throughout the day even during the 'quiet' periods. Some good points is that they have hammer strength equipment but are very limited in numbers and free parking...
Hey Ray, Thank you for your review, we are happy that you have been enjoying the hammer strength equipment and the free parking. Kind regards Dylan General Manager
Fantastic experience: Best gym ever, if you go in the mornings.
Hey Razvan, Thank you for the 5* review!! Kind regards Dylan General Manager
Negative experience: Pro: v cheap Cons: Exceptionally loud music. Louder than most bars. You won't be able to listen to your own headphones really, and you will have to shout to be heard if you wanted to talk to your gym partner or ask how many sets someone has left. For some reason they even play music in the changing rooms. I think they are going for a clubbing vibe as they've also got disco style coloured lights that move. V busy.
Hey Joe, Thank you for your review, we are very pleased to hear that you find our membership fees priced at an a good value. The volume at which we play our music contributes to the desired Buzz we aim to create in our clubs and we do understand this may not be to everyone's liking. Kind regards Dylan General Manger
Positive experience: Excellent gym but too overcrowded. Use the space for classes for gym equipment and training.
Hey Hamed, Thank you for you review, it is great to hear that you make use of our studio space. Kind regards Dylan General Manager
Fantastic experience: Nice atmosphere, good range of equipment, well priced,
Hey Kai, Thank you for the amazing 5* review! Kind regards Dylan General Manager
Negative experience: Don’t go on peak hours.The gym could do with a better air conditioning system.
Hey J, Thank you for your review, unfortunately a lot of people are unable to attend outside of peak hours which causes these times to become so popular in all training facilities. When creating the gym we had made a big investment into one of the best air conditioning systems available however we will take a look and see if any areas of improvement are needed. Kind regards Dylan General Manager
Fantastic experience: Love it
Hey Dilnizh, Thank you for the 5* review! Kind regards Dylan General Manager
Positive experience: In short, good gym, rubbish staff for the most part especially Zahra - absolute nightmare to deal with and MIA when you need them. Most issues with facilities are fixed relatively fast when anyone else is on shift.
Hey Liam, Thank you for your review, it would be great if you could email me at [email protected] so we can discuss this encounter further as this sounds very out of character for Zahra as she has always been very attentive with her customer service. Kind regards Dylan General Manager
Negative experience: After ringing ahead and being reassured that I could attend as a walk in, I arrived this morning to a locked entrance requiring a pin to go in. I got in only as someone else was leaving. Up the stairs and more security doors requiring a pin. I am new, only in town for a week and don't have the pin. Girl on phone said nothing about all this. Eventually after knocking on the glass an extremely hostile grumpy man arrived. I explained I am new I don't have a pin. I asked if I could come in and train and he said no. I felt really unwelcome and intimidated by this Karen - man of a gate keeper. He said he was in the middle of doing a pt session. I apologised for disturbing him. But really a customer shouldn't have to apologise for trying to spend money with you! There was no one to help. He showed me to the screens I had wanted to pay for a week as I'd seen on your website. No option for this .So I opted for a month. Then the screen form didn't accept my address as I'm from abroad. I had to infill my Airbnb address. It also wanted me to set up a direct debit! I am only here a week! I finally get to the end of the form and it stated that you have the right to charge my debit card every month.! Er no! I will not consent to that You gotta be kidding. Another gym member appeared and was the only friendly face I saw. He said he'd get someone to help me. I waited but no one came. So I left. What a waste of my time. But not only that, the grumpy pt guy made me feel really unwelcome. I would not work out here if you paid me. Description of Mr grumpy : black man, quite short, hostile vibes and an ugly grumpy expression. A valued member of your team I'm sure.
Hey Alison, Thank you for your review, when you have a moment could you send me a quick email to [email protected]. It would be great if i could get a few more details so i can look into these events in further detail. Thank you Dylan General manager
Fantastic experience: The best gym in Harrow and one of the best in London.
Hey Dragos, It is amazing to hear that you enjoy being a member here at Buzz, i would love to give you a day pass to share with a friend or family member so they could enjoy it with you. Please email me at [email protected] Dylan
Fantastic experience: It’s has very healthy vibe that can be crowded sometimes
Hey Ahmed, We love that you are enjoying the vibe!! Dylan
Positive experience: Good and clean equipment. Well maintained, it's a gym, nothing much to it :)
Hey Kev, Thank you for your review, it always puts a smile on our faces when all our hard work is recognized.
Positive experience: I like this gym but the music is really bad. I wish they would at least turn it down a bit.
Hey Jonathan, Thank you for your review, we would love to hear what type of music your into!! We could try get it put into our mixes. Please email me at [email protected] Thanks, Dylan
Fantastic experience: Cool
Hey Doru, Thank you for your review but we are not as cool as you! Dylan
Fantastic experience: Great gym with lots of machinery.
Hey, Thank you for the amazing review! Kind regards Dylan General Manager
Negative experience: Once in my whole time at buzz gym. I had to lift right after work and was in comfortable formal clothes. Employee at buzz gym kicked me out even tho I requested to work out. Might not be the employee fault but someone has to take the blame. Worst experience ever. I'm gonna join the golds gym just around the corner. Bye. I used to think buzz gym had a good culture.
Positive experience: Nice place but not big enough. Personal trainers not professional,looking at customer body little bit to much. Smell is sometimes awfull.
Hey, Please could you email me at [email protected] so i can look into this feedback further. Kind regards Dylan General Manager
Negative experience: Have cancelled membership for good! Showers were flooding the changing room two days ago and every single staff member ignored the issue; not even a handwritten note to tell people not to use the showers! I personally watched 6 staff members ignore it when they were informed. One lady I believe called Zuzu was astounded as to why she had even been told. Zahra laughed when she was told and Dylan didn't seem phased at all. This was honestly a terrible experience. Zahra when she is supposed to be working at the desk goes missing with her phone and tripod leaving members stranded while they have questions, including me. Then returns 30mins later to sit at the desk glued to her phone. Horrible. The lockers full with no locks on it and the speaker in the changing room making us more angry than relaxed as it is clearly fault and should not be playing music - it messed with my friend's hearing aid! The cleaners do not attend enough and hairs are all over he cubicles, which is really disgusting. Then the hair dryers that decide when they want to work or not is also shocking. Overall, seemingly the staff tend to abuse the place more than the clients and clearly don't receive training on customer service, instead the men are busy drooling over the women that come in fully see through clothing (which should not be allowed) or shorts which make everyone uncomfortable including tops that should only be for sunbathing or an x rated site. While the women staff just come in to film content, be rude to anyone who just wants to train and ignore clients when they require customer service. When they're not doing that, they huddle up and complain about working for Buzz. Utterly flabbergasted and really hope for the sake of the customers, the above points are taken care of. The ONLY person I have seen actually work hard and provide great service is Emil, who has been great from the beginning.
Good afternoon, Thank you for your review. After thoroughly investigating all of your points id like to address a couple of things. Firstly the blockage in the changing room has been fixed. This blockage was cleared by Zarah and Dylan themselves and only took 20 minutes once we were alerted. Id also like to confirm that the speakers throughout the gym have been checked and there is currently no faults with any of them, including the changing rooms. The hairdryers are also in full working order, this has again been checked this morning. In Buzz Gym we promote self confidence and wouldn't like to tell anyone what they should/shouldnt wear as long as they are dressed in sports wear (not dresses or jeans), have appropriate footwear on and it is safe. If you'd like to discuss any of these points further, please email me directly on [email protected] Reagrds, Tee Koudoua National Operations Manager
Fantastic experience: Excellent gym. Spacious, not too crowded and world class machines as well. Free parking too, if you are a member
Positive experience: A decent gym with all the usual equipment. The "field and track" area is small so it can be hard to find space to put a mat down when it's busy. A big plus is the free parking in St Ann's car park.
Positive experience: Great yum with hesps of dpace and a multitude of equipment. Friendly helpful staff..clients tend to keep themselves to themselves I found- perhaps I'm relatively new and viewed as an outsider??
Negative experience: Just be careful when you try to leave. They tried to keep money for another month and refused to refund as they are required. I had to get legally force them to refund as they fought to keep my money until the end, glad this country has legislation to protect us from these pirates. Terrible company. You know the saying pay peanuts get monkeys
Hey Omar, Thank you for your feedback, please email me at [email protected] so I can look into this for you as this should not have been the case if you were adhering to our cancellation policy and procedures. Kind regards Dylan General Manager
Fantastic experience: Everyone is nice, gym is mostly clean, good for strength training, good range of equipment Just gets very busy after 5pm as most places do. There is not a lot of free space to do things like skipping and stretching. They let you use the studio if there isn't a class going on but there is only one studio. They also have cute little things going on I e. Giving pancake treats on pancake Day, sweets on Halloween etc
Fantastic experience: Great gym, with multiple machines and areas for different types of training. Good friendly atmosphere and helpful instructors. Free classes.
Fantastic experience: Amazing gym, great location, fantastically friendly staff!
Fantastic experience: Good gym for the price you are paying. Has everything that one would need for a pleasant experience while working out. Quite spacious. The evenings and late evenings can get a bit congested but the gym itself is well ventilated. I do not yet regret subscribing :)
Positive experience: Leg Press Machine do not work!! Subscription price is £32 There are many salons that offer lower price
Positive experience: Love the vibe, great gym.
Negative experience: Dissapointing experience- Hakeem (new manager) has the worst attitude in the world. He is so unprofessional and rude. He has no professionalism or customer service. Its soo disappointing... A few equipment is ripped, out of order or torn. They have not fixed them for months. A waste of money.. ive cancelled my membership and am soo happy for it.
Good morning, Could you please email [email protected] so I can look into this for you?
Positive experience: A bit too crowded...
Negative experience: I finally decided to cancel my membership today. I haven't been in months due to an incident with man trying to intimidate and bully me so I would get off equipment. Only one female member of staff reported the incident but nothing was done until the same man abused a female member of staff. Only then months later he was banned. My anxiety has worsened due to this experience. I never want to step foot in a gym again. I just hope no other women experience what I went through.
Fantastic experience: Nice and clean, very well-equipped. Friendly and polite staff. Many thanks, Mohammed!
Fantastic experience: The more I go, the more I enjoy the experience: from the availability of such varied exercise options to the lovely staff, who are always friendly and helpful. Thank you all. X
Negative experience: Overcrowded and they keep selling new membership as well as incentives for friends referral, which just makes it even worst.
Fantastic experience: It’s a really good gym with all the equipment and machines you can want. Bodybuilders, weightlifter, athletes, runners all train here and everyone is helpful and friendly. The staff are constantly keeping everything clean including the changing rooms and they are always there to help you with personal training, really good classes and just general friendly advise and tips. The downside is, it’s almost always full which is a bit annoying even off peak hours like 10pm and you would find some machines taken.
Fantastic experience: Nice space
Fantastic experience: Good gym
Negative experience: Men's toilet 3 water taps are not working for a month now!!! You can't even wash your hands for hygiene not even to mention! I think this case should be of interest Harrow Counsil! It is not legal to run a business this way. By not respecting the people, pay for this service! The gym owner has grown so much richer that he doesn't care about the standard of the services he runs! WHAT HAPPENS AT THIS GYM IS A SCANDAL!!!
Positive experience: Gym in Harrow town. Just in the front of train station Harrow in the Hill and the Harrow main bus station. Quiet crowded especially post work time. Not so big. Difficult to find a free personal trainer to ask something. They don’t give free induction sessione with a trainer as I always got with previous gyms. But they do a group session where the trainer show few machines like stepper cyclette and treadmill. It’s annoying that there is not only a code to enter the main door but also to get out and to get in the bathrooms and changing room (but it’s normal in some gyms). There are many interesting classes even I haven’t tried yet. The good thing it’s you can park free in the shopping mall for 2.5 hours. The machines are new and the gym is clean.
Hey Anitha, Thank you for your review, we offer both a free group induction and a complimentary coached by buzz to all new members. A coached by Buzz is a private 1 hour time slot with one of our coaches to help construct and take you through a workout plan to get you started. The instructions on how to redeem this is included in your welcome email. Kind regards Dylan General Manager
Fantastic experience: Gym has ALL the equipment you require to get fit and stay fit. Peak time weekday evenings are really busy, but that's the same in every gym. All in all a good option
Positive experience: Update from over a year later: As time has gone on there are just too many people are the gym at all times… I usually go between 1-3 to try and avoid rush hour and yet it’s often quite full when it used to be empty. The quality of people has also dropped, people ‘chatting’ with each other so loud that you can hear it from the other side of the gym, others just walk on your exercise mat while you’re using it almost stepping on you, I’ve also had multiple people walk so close to my machine that they’ve bumped me during a set… (From 2022)The best gym I've ever been to. Open 24/7, great equipment, clean gym, spacious lockers, lots of equipment and an app with discounts, exercises, exclusive memberships and most importantly a live counter of how full the gym is which comes in handy if you want to avoid the gym when it's full. The machines are well maintained and there's always disinfectant spray so you can clean the machines before use. Cannot recommend highly enough!
Hey Mira, Thank you for your review, it is great to read of your experience since 2022 and the team would be pleased to read your praise of their hard work on maintaining the facility. Over the previous year we have continued to become more and more popular resulting in an increase in members. We can understand that everyone enjoys a less busy facility however this would have not been sustainable due to the heavy damage covid had caused to many facilities especially us having only been open for 3 months prior to its beginning. Kind regards Dylan General Manager
Positive experience: Positives: good gym with good equipment and cleanliness Negatives: very loud music non stop just feels like blowing your head..
Positive experience: Good m in Harrow is congested..
Fantastic experience: Great gym, clean and friendly staff, reasonable price and great location. Shazia is a great PT definitely recommend her if you are looking for a PT.
Fantastic experience: Good gym, accessible, lots of equipment, clean and varied
Fantastic experience: This gym seems really good
Fantastic experience: Good kit for a commercial gym size
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