Information about PureGym Bristol Union Gate
Opening hours
- sunday: 0h-0h
- monday: 0h-0h
- tuesday: 0h-0h
- wednesday: 0h-0h
- thursday: 0h-0h
- friday: 0h-0h
- saturday: 0h-0h
Our comment from FitFit UK about PureGym Bristol Union Gate:
PureGym Bristol Union Gate is rapidly becoming a favorite among fitness enthusiasts. Users have praised the cleanliness of the facilities and the professional staff, who are always there to assist and engage with members. The gym offers a wide range of state-of-the-art equipment, making it ideal for both cardio and weight training enthusiasts.
Highlights from user feedback include:
- Large selection of machines and weights, suitable for various workouts.
- Friendly atmosphere with helpful and approachable staff.
- Convenient central location, making it easily accessible.
- Regular classes that promote a sense of community.
However, there are areas identified for improvement:
- The gym can become overcrowded during peak hours, leading to waiting times for equipment.
- Some users have noted issues with air conditioning and ventilation, particularly during summer months.
- Concerns were raised about the organization of weights and equipment, with reports of scattered weights making it difficult to find what’s needed.
Overall, PureGym Bristol Union Gate offers a solid gym experience with the potential for improvement, especially regarding crowd management and facility maintenance.
Services, Machines and Guided Classes
PureGym Bristol Union Gate: Opinions
Positive experience: One of the best PureGyms since the refurbishment. Huge amount of equipment including machines, racks and benches. Still has the usual PureGym issues of groups of school kids being allowed inside. One thing I would suggest is to isolate a section in the astroturf for sleds, the current section is just a free for all. It may even be as simple as having tramlines, but it avoids people using that area for stretching and warm-ups (given there is a huge room for that). Also consider getting a pendulum squat, I believe there is space and the cost is worth the number of people who may decide to switch memberships to use it.
Hi Matt. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Negative experience: Absolutely freezing cold in the winter, very humid in the summer. No air-conditioning or heating. Not the best place to enjoy your workout especially in the winter. Looking at previous reviews, I’m sure they will reply with standard copy-paste response .
Hi Lutfi, thank you for taking the time to leave us this review. We have recently made slight changes to this area, looking at improving energy efficiency. This is both to control our energy usage, but also with a look to reduce our carbon footprint. By law, we have a requirement to provide a certain amount of fresh air based on occupancy levels, and our ventilation system increases and decreases at different times throughout the day and night, making sure we meet these requirements and provide good air movement around the gyms. These levels are based on size of the gym, and occupancy levels, and are regularly monitored. All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes. Thanks, PureGym
Positive experience: Nice atmosphere, and convenient location, but hardly any machines. You spend half the evening waiting to get onto something. It’s a small gym anyway, bur they’ve decided to turn half of into studios, for classes. Classes that hardly anyone attends. If they got rid of one of the studios, and filled it with machines, it would be much better PS. Not convinced it has a heating system/air con. Whatever the temperature is outdoors, it’s the same in the gym
Hi Chris, Thanks for taking the time to leave this review, we're sorry to see it's 3 stars. It's important to us to receive member feedback, so that we can continue to improve the service we offer our members. We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us. You can either have a chat to your Gym Manager, or contact our Member Services team on [email protected]. We look forward to hearing from you! Thanks, PureGym
Negative experience: Pretty nice gym, but at 9am the changing rooms are absolutely filthy.
Hi Fabio, thank you for taking the time to leave this review. We're sorry to hear that you have concerns surrounding the cleanliness of your gym. We work hard to ensure that our gyms are a safe and comfortable environment for all of our members, and always take member feedback on board. Please may we ask that you contact us directly to discuss this feedback further? This can either be done with your Gym Manager in the gym, or by contacting our Member Services team on [email protected]. Thanks, PureGym
Fantastic experience: Excellent gym with professional and patient staff. They were incredibly helpful when I lost my phone, which made for a great experience.
Hi Jintao. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Amazing loads a kit!
Thanks for taking the time to leave this review. We appreciate and take on board all member feedback. It’s great to hear you’re enjoying our gym and the facilities we provide! Thanks, PureGym
Negative experience: No reception and noone shows up when you ring the buzzer as per Pure Gym's guidance. Impossible to get some basic information. Waste of time.
Hi Manos. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so this can be investigated. Thanks, PureGym.
Negative experience: I almost never write reviews but this time I feel like I have to. I bought a day pass just to have a quick workout, shower there and travel back home. First off, the rack part of the gym was a complete disaster. The dumbbells were absolutely disorganised and misplaced, the 28 kg dumbbells were placed on the 10kg dumbbells, and the same thing with several other weights which was so confusing. I understand this is gym etiquete from the people working out there, but the staff that was around could have placed all the dumbbells correctly. Secondly and most importantly, the changing rooms were DISGUSTING!!! I have never been in such a dirty gym changing room in my entire life!! It looked like the showers haven’t been cleaned in days and the changing room itself was also SUPER DIRTY (floor and benches). This to me is unacceptable and so anticlimactic, gyms forget you are also paying to be able to use the showers and toilets, not just the equipment. only positive note to me is that the equipment was new and it was quite nice. In conclusion, if you plan working out on this gym from time to time or it is conveniently located for a quick workout then it’s not too bad, but if you have to shower there after working out to go somewhere, or you just need to change before working out, I would definitely avoid this gym at all costs!
Hi Isaiah, Thanks for taking the time to leave this review, we're sorry to see it's 2 stars. It's important to us to receive member feedback, so that we can continue to improve the service we offer our members. We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us. You can either have a chat to your Gym Manager, or contact our Member Services team on [email protected]. We look forward to hearing from you! We apologise for any inconvenience caused. Thanks, PureGym
Fantastic experience: Very good gym and services
Hi Ynf. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Seemed not too busy on the weekends, so no waiting for equipment. Decent value for what you get. Toilets unpleasant.
Hi Ian. Thanks for taking the time to leave this review, we appreciate and value our member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Well equipped, great location
Hi John. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: man its like a slaughterhouse in there, except people be lifting weights and pushing cables up and down. Its so warm, I felt doomsday was arriving tomorrow and dang man theres no etiquette no chivarly among the gym goers just putting weights and equipment anywhere where their eyes can see. Man yall staff needa be like "yo not on my watch! put that 10kg dumbbell where its supposed to be". but damn i guess they aint getting paid enough. just a fast lifestyle in the city i guess. Back home people put their dumbbells in the right place and dang that feel good for the heart and soul.
Hi Joe. Thank you for taking the time to leave this review. We ask that members return their weights after use, to ensure that the gym remains and safe and tidy environment for our members. However we know that at busier times, weights are not always returned and our team complete regular re-sets of the gym. We understand that this is sometimes frustrating for our members, and it is included within our Gym Rules that members should return weights after use. Anybody witnessed leaving equipment out of place will be spoken to by our Gym Team. If you have any specific concerns relating to this matter, please speak with a member of the gym team where they will be able to assist further. Thanks, PureGym
Fantastic experience: Staff are friendly and helpful. Gym has a good vibe
Hi Jess. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: I think there is no Internet connection from the last 1 month and , the management don't care about it , when asked the manager they are also clueless. Please fix the Internet connection
Negative experience: (current member) Gym is quite dirty, more often than not there's no soap in the bathroom. There is zero airflow in the gym, it's like a sauna in here. Also the gym is often overcrowded anytime after 3pm. The only good thing about this gym is the location and the bring your buddy thing
Hi Chris, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in cub. We fully understand the important of cleanliness and this will be dealt with. We have recently made slight changes to the air conditioning, looking at improving energy efficiency. This is both to control our energy usage, but also with a look to reduce our carbon footprint. Air conditioning is set according to gym size and it changes throughout the day to match occupancy levels to ensure the best air flow. With regards to the temperature in the gym, we use air conditioning units which heat the air when it drops below 17.5C, and cools the air when it goes higher than 21.5C, keeping the temperature within the gym at an acceptable level. This is regularly checked to ensure the units are operating as they should be across all of our gyms. If there are any issues we have processes in place to ensure that they are resolved as soon as possible. Our gyms are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Fantastic experience: Sun's out guns out
Hi Altan, thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want our members to work out confidently with us, in a safe, clean and friendly environment. We are really happy to be able to help you in your fitness goals! Thanks, PureGym
Fantastic experience: Good. Clean, accessible and just a fab gym. If it’s a cold day, bring something warm to workout in. Unavoidable given the size of the building. Nice people go there - mostly :)
Hi Jacqui. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: BRING BACK SIDE DELT MACHINE 10/10
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Nice selection of machines. Avoid evenings: too many people, too loud music and everybody shouting. Changing rooms are very small, sometimes difficult to find an empty locker
Hi Dona. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Fantastic experience: Great gym
Hi Katie, it's great to hear you're enjoying PureGym, and thank you for the 5* review! Millie, PureGym
Positive experience: I liked this pure gym lots of space and good equipment.. There are also lots of fit lads and ladies.Awsome trainer to shout out to petrov
Hi Kigathi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: I thought the gym was overcrowded and too small and smelly before but then I visited the pure gym in Liverpool Central and it just confirmed it to me. Liverpool pure gym has so much more space and the equiptment is more updated. Bristol pure gym is too small for the amount of people they have subscribed and the experience is just below what you should expect. It's OK I suppose but really I am looking for another gym.
Hi Elizabeth. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Negative experience: Such a shame! You are closed on Christmas day and you claim you are open 24 7 365!!!!
Hi Babak, thanks for leaving us this review. We gave all of our staff ONE day off this year to enjoy the festive period period with their family and friends. Majority of gyms re-opened as of the 26th December. Thanks, PureGym
Negative experience: Standard pure gym equipment, plenty of space but cleanliness is very poor. Weights and equipment always everywhere, changing rooms always dirty.
Hi Guy. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
Positive experience: Decent gym and it's pretty affordable. It's got all the basic machines you'd need, plus a solid area for free weights and something they call a "functional" area, which is alright. There's kinda limited space for how many people use it, but it's got the necessary equipment, just not everything you might want. Biggest problems are the AC, which breaks down a lot and never really gets fixed properly, and some machines that stay out of order for too long. But apart from those issues, the gym is good for what it offers at a low cost. I'd say it's worth checking out.
Hi Joel. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Fantastic experience: Great gym!
Hi E Miller. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: The staff are never anywhere to be found. In other gyms the staff are actively around the equipment and visable so people can ask questions... I had to book an induction to remember how to use the machines as no-one was around when I first joined and I thought the "start" buttons would start the machines but that is not the case. Even in the induction, the staff wanted to walk around and not use any equipment which is pointless... I had an induction at a gym 14 years ago and part of the induction was trying machines and making sure I understood how they worked so I was expecting this level of service when I had booked an induction with PureGym. There is NEVER any blue roll to wipe down equipment. I actually brought my own sweat towel in to wipe down machines before/after as it's not getting done as the gym stopped providing blue roll. My BIGGEST gripe, I had to go away for a month unexpectedly and came back and the gym had cut my lock off the locker and stolen my £90 pair of trainers. Again, THERE IS NO ONE AROUND IN THE GYM to ask what happend to my shoes. So now I have to save for more before I can exercise again.
Hi AP. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Negative experience: weights are scattered everywhere. if the staff could take an hour just to put the weights in the right spots it would be so so so much better. To add, if you want to try and put stuff in the correct place it will be taken up by incorrect equipment which makes the problem worse, so do not tell me it is my responsibility as i try and there will be incorrect dumbbells i’m every spot, therefore i am forced to place it elsewhere, making the problem worse. it may seem petty but i am fed up of finding a 12kg dumbbell in the 32 or finding a £20kg plate next to the machine leg press on the other side of the gym
Hi Dylan. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. Thanks, PureGym
Fantastic experience: Nice!!
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: There are 3 leaks in the ceiling dripping into the gym the anti sweat grips on the pull up bars make it uncomfortable to use and the majority of the weights are in the wrong position
Hi Jzs. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information so this can be investigated. Thanks, PureGym.
Positive experience: I'd love to give this gym 4 stars. I absolutely love the classes and the trainers. But the women's toilets/changing rooms have not been properly cleaned for months. The sanitary bins have been overflowing and not emptied which has created an awful smell. And there is almost never toilet roll. I've seen trainers come in and do a "check" but nothing has been done to sort it out.
Hi Alex. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Negative experience: If I could give no stars I would, but I'll give it one cos it's in a convenient location. It's too hot, the equipment is crowded, nobody puts their equipment away, the staff simply do not care what is going on in the gym. Today there was a student event on, great idea to get young people interested in getting fit but there's no need to be blasting awful music for everyone who's already paying for a membership, so loud you can hear it over your own head phones on full volume. Completely ruined my work out. Could be great as it's in an ideal location but it's generally awfully run.
Hi Samantha. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Fantastic experience: Great gym plenty of machines and weights. Does get busy but there's enough to go around for everyone
Hi Hannah. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Great gym and staff are really helpful. PT Will C has helped me to finally build confidence in the gym and enjoy it
Hi Lauren. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: All PTs that work at this gym are really devoted to their job, so it's always nice to work out there. If you like cycling, the best group class is the SPIN with Will - great energy, great choice of music, always fun and challenging enough to feel exhausted. Before joining the class I didn't think I would enjoy it but thanks to Will spin is now my favourite cardio workout, which I do every week.
Hi Przemek. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: As someone who has recently joined the gym I’d say it has everything you need. Having a PT like Will Clifford has made it even more encouraging. He is a great PT, very friendly and working hard to get me into shape!
Hi Andrew. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Great facilities, friendly staff, good vibes :)
Hi Jonny. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Very well equipped
Hi Ethan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Hi there, I’m trying to register myself into the gym but I was wondering if the gym provide any car park ️
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Don't get me wrong, the staff and PTs are truly lovely and I have enjoyed training here for years now. However, two really serious problems are prompting me to leave this review: 1) the free weights area is utter chaos, with weight plates and dumbbells all over the place - surely something can be done to improve member etiquette? 2) the air conditioning system is either broken or stopped to save money; this, combined with the absence of open windows or fans, is a killer in summer months, and it's probably outright dangerous when people are training hard. Happy to amend or remove this review when steps are taken!
Hi Luca. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. We would like to apologise for any inconvenience caused and would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Negative experience: The gym smells terrible and there is no blue paper or wipe available to clean equipment. So 4 days after this review I got this email from pure gym: Please be aware that the monthly price of PureGym Bristol Union Gate is increasing from Tuesday 20th June, meaning you will no longer be able to access this gym. Let's hope this is coincidence.
Hi Armin, thanks for leaving us this review. We are sorry to see this is 1 star. PureGym prides itself on being able to offer state of the art fitness facilities to our members in a safe and welcoming environment. We developed industry-leading cleaning and hygiene protocols to help keep our members and employees safe during the COVID-19 pandemic, however, with the reduced risk and in line with the Government’s ending of legal restrictions, we have decided to remove self-cleaning stations in our gyms, which will also support our sustainability objectives by reducing our paper towel waste. We’re proud to say that many of the protocols implemented during lockdown, such as frequent and regular cleaning, and improvements to our air ventilation systems, will continue to be a core part of our TrainSafe Commitment. Thanks, PureGym
Fantastic experience: Thank you PureGym for the new lockers!
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
Positive experience: Just average PureGym, always hot and a bit smelly but that’s the price you pay ♂️
Hi Samuele, thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We apologise for this recent negative experience and the impact it has had on you – we are currently running a sustainability project and keeping our cost to members as low as possible at this gym, which is why you may have recently noticed a change in the air conditioning. This is something that is being run centrally, and not something that the team on the ground have control over. Thank you for your feedback regarding this! I hope that we have been able to alleviate some of the concerns you have, however if there is anything else we can assist with, you can contact Member Services through email or a DM. Thanks, PureGym
Negative experience: It's now nearly two months since the disabled toilet and shower were closed. The only other facilities are up two flights of stairs without any disability access. Utterly disgraceful.
Hi Alex. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated. Thanks, PureGym.
Fantastic experience: Great gym, loads of equipment and all very clean. The staff I have met are all very friendly and approachable. If you want to join a gym this is the one you should go for. Highly recommended.
Hi Luiz. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Has got most necessary equipment. Was clean. Do 1 day membership if necessary.
Hi Graham. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Good location, weird layout and poor staffing. Changing rooms are several staircases away, and neither men’s nor women’s toilets had toilet paper. Accessible toilet was out of order. Nowhere you can get sanitary products either, and nowhere gender neutral which in bristol especially is important and avoids uncomfortable encounters for everyone. On top of this, it’s never staffed and it’s not clear when it will be or who to contact, so in the end we had to go to Poundland to buy our own toilet paper which is insane when you’re paying this much a month! Entrance cylinders are claustrophobic. Machines are fine and do the job, it’s a puregym.
Hi Eleanor. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused by the issues you have raised. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club where possible. Thanks, PureGym
Positive experience: I rarely write reviews, but this gym has been somewhat of a disappointment so I want to share some of my thoughts. I previously went to PureGym Brislington, which in my opinion is a much better gym, even though it's smaller. Here are some of the things that make me consider changing gyms again: 1) It's absolutely packed. I usually come in the late evening, around 9 PM and at that time there is over 130 people in the gym. There are not enough weights for such a crowd, so you will inevitably need to wait for a bit before almost every exercise. I was once curious and checked the website at 1 am to find out there were still 30 people at the gym at that time - I get that this is what you get with such a central location, but there must be something that can be done to reduce the waiting times. 2) This is a weird one, but the gym is just really... dark? The ceiling lights are honestly quite dim and there isn't quite enough of them. In comparison to the Brislington gym which has proper long fluorescent lights, this branch just feels way too moody and not as comfortable. I don't understand why they would design it like this, because it feels like proper light levels should be one of the first things you think of when designing a commercial space like this. 3) There are no dedicated spaces to put away weights. I don't understand why there aren't weight racks next to where they're actually needed, e.g. the squat and deadlift stations. Because there isn't a good place to put plates away, people end up just chucking them wherever or leaving them on bars and walking away. 4) There is no blue roll/sanitiser station or at least I couldn't find one when I needed it. This means there is no way to wipe the equipment before/after use, which I don't mind that much, but it is not very sanitary nonetheless. Overall, if you're only looking for cardio equipment then you're probably good, because there is loads of it and it doesn't seem to be in high demand. However if you want to lift weights, prepare for long wait times and messy lifting stations. You can still get a solid workout in, but it will take longer than you might expect.
Hi Jakub. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to hear of your negative experience with PureGym and would like to also apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Positive experience: It's in the centre of Bristol, and that's the good bit of it as it's on my way home from the office. Bad bits. - Team. M.I.A. If they exist, nobody knows where to find them. - Crowded. Mostly by boys with more testosterone in their veins than grey matter in their skulls. - Equipment. Cheap, bad planned in terms of what's available, and since it's crowded it's almost impossible to use any at certain hours. - It's not even cheap.
Hi Giangerolamo Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Positive experience: Doesn't have resistance bands. Presumably people yoink them
Hi Cat. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Negative experience: Always too busy. Too many members.If you read the owners replies on here they don't really address the problems they have. They just say what a popular gym they have and go at another time like 3am, etc. Too many muppets hogging machines playing on their phones pretending to rest between sets. Weights area is untidy with everything left on the floor and mixed up on the racks. Not a good gym if you have a routine of using machines. Always seems to be many broken machines with out of order signs on them.
Hi Steve. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Negative experience: Despite claiming to be “24 hour gym”, they locked me inside until 3am for reasons unknown. They CAN and will lock your possessions between midnight and 3 am. Note that this is only mentioned in the small print and it is by no means the only surprise to be found there.
Hi Pavel. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It's in the gym rules and printed on the doors that the Changing Rooms will not be available for use between the hours of 12 Midnight and 3 a.m. This is for health and services purposes, Thanks, PureGym.
Positive experience: Good gym at a low price. The gym has all the basic machines that you could need as well as a great area for loose weights and what they call a "functional" area which is also pretty good I guess. It has a mid to lacking amount of space compared to the number of users but all the equipment you need, maybe not everything you could want. The main issues are the AC system, that seems to break a lot and that they never seem to be able to fix, as well some machines being broken for rather prolonged periods. However other than those two gripes the gym does exactly what it's supposed to at a very reasonable price, would recommend.
Hi Oliver. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused and would like to assure you that we are reviewing feedback and will ensure this is addressed in club where possible. Thanks, PureGym
Negative experience: Terribly crowded, unable to ever do the exercise/machine that you actually want to do, instead it’s more of a case of you’ll have to do what’s available because of the crazy demand for the equipment. Yes I’m aware that you can check how many people are in the gym before you go using the app however it’s always ridiculously busy whether you try early morning, 6pm or night time. Avoid if you’re aiming to achieve a goal as you won’t be able to do the exercises you want to. Also very smelly and blue roll and cleaning products usually run out!
Hi Neil. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Negative experience: Honestly a pretty good gym, classes are great and the staff are very friendly. However, a lot of the machines (cardio + resistance) have been out-of-device for a few months. Makes things even more difficult in an already popular/crowded gym.
Hi Ejijah. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Fantastic experience: Love it. I would ignore the rivals and fussy ones who leave bad reviews. This place is chilled and easy to figure everything out.
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Very likely will be switching gym unfortunately. The gym has become uncomfortably warm for running the past couple of weeks. A large number of the treadmills have been broken for a while now as well. Also bike exercise classes' music is far too loud (in my opinion). It's a shame that the bike class is joined to the main room as it makes the main room far too loud.
Hi Matt. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to hear of your negative experience with PureGym and would like to also apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Negative experience: Overcrowded. There equipments broken down for 6 months. When this combined with insufficient equipment and overly populated gym, the workout becomes nightmare. The worst is though they turned down the ventilation system to save from energy bills and gym become so stuffy and smelly. Update (18/02/2023): none of the broken machines got repaired yet and on top of it the water fountain is broken more than two weeks now. I am in the gym right now and I would say the gym is occupied up to it’s 10% capacity yet it smells and the air feels so stuffy as the ventilation is not working properly in effort to save from energy bills. Update (25/02/2023): None of the machines got fixed. Water fountain is still broken. The air in the gym still stinks. On top of these, internet is gone too today ♂️ Update (04/03/2023): water fountain and the equipment is now repaired. Ventilation system back to normal again. Took 8 months but glad the gym is back to normal now. Update (18/03/2023): three more machines are broken now and the ventilation is not working for almost a week. It seems they can not keep things running normally more than a week! Update (24/12/2024): it was announced that the gym will be open until 16:00 but the assistant manager started to tell people leave at 15:30. When I told him that the notice on the door says 16:00. He said that was coming from the higher management and it is miscommunication and he is the manger in te gym. He insisted for me and other people leave when I told him that I will be gone by 16:00 but don’t want to leave early he said “this is getting serious now” and continued with “I am going now but if you are still here when I come back you will have a problem”. Way to treat a customer who asked them to stick with their schedule.
Hi Murat. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Positive experience: Unorganized dumbbells and weights in the gym are a big problem, you will spend half of your time looking for the weights!! Gym management needs to figure it out!
Hi Kareem. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. Thanks, PureGym
Positive experience: Four stars as I love PureGym in general, but I’m not a huge fan of this specific PureGym. It’s quite small, always quite busy, and the changing rooms are tiny and up on another floor. I always go to the Eastgate one over this one if I can help it.
Hi G W, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Negative experience: Not a comfortable gym for me, I wasted my money. The look some people give when u ask questions is horrible. It's not a crime to be born black... Some of the staff are good anyways
Hi Adeyemi. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback. We are sorry to hear of your negative experience with PureGym and would like to also apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Fantastic experience: New gym in the city centre! There is one more located in bedminster! Great place inside!
Hi Maria. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Great commercial gym. Has all matrix machines, but a good variety and a good amount. Has recently been updated with many new squat racks and a few new machines. However can become way too busy during rushour. Those times should be avoided.
Thanks for taking the time to leave this review! We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Our gyms are very popular so can be busy at times, however there is a tool on our app which allows you to check the busiest times of the day and how many people are in the gym so you can plan your workout for a quieter time. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Negative experience: Few racist PTs Homeless according to a Asian PT girl Taking pictures of everyone According to Bulgarian PT They like to discuss your life with other customers too If you are black this gym is not for you
Hi Souhail - we do not tolerate discrimination of any kind in our gyms and are very sorry to hear of your experience. Please get in touch via email or DM so we can pass your concerns to the appropriate team and get this investigated as soon as possible. We will await your email. Thanks, PureGym
Positive experience: For what you pay, it's 'decent'. Nothing more, nothing less. You will always have to wait or do something else to use a piece of kit that you want (that isn't cardio), at least when it gets a bit busy, as the gym isn't the largest in physical space, but there are often too many people at the gym. Lack of space to do stretches with an exercise mat, mainly as the dedicated space is always taken for classes. Too many people hogging weights, sitting on machines for significant periods of time doing nothing but using their phones, etc. I've seen reviews from weights fanatics that claim that there's not enough space and equipment for weights in comparison to treadmills and other cardio equipment. I often run at the start of my workout and the treadmills are also very often mostly taken, leaving you with one left that no one wants to use (eg. Facing the wall). People often don't clean up with wipes after they use the equipment, which is pretty gross. Again, for what you pay, it's okay, but I am thinking of changing gyms as it's just not the best.
Hi Sanghyuk - Thanks for taking the time to leave this rating, but I'm sorry to see it's 3 stars. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Negative experience: Brought a day pass only to get there and find it closed for the day. Why on earth was I still able to buy a day pass then?
Hi Brandon, thanks for taking the time to leave us a rating for the Bristol Union Gate gym. We're sorry to hear about this. Please can you drop us a DM so we can look into refunding or re-arranging, which ever suits you better. We can only apologise for the inconvenience caused. Thanks, PureGym.
Negative experience: Imposible to train. Too crowded.
Hi Luis! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Positive experience: Clean well equipped and not too busy
Hi Jessica, thanks for taking the time to leave us a rating for the gym. It's great to see its 5 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Fantastic experience: Amazing
Thanks for the 5 star rating! We're pleased to hear you're enjoying Bristol Union Gate. Thanks, PureGym
Negative experience: The worst gym in my life. They just have 3 machines for squats in which people do chest and dead lift as well. Lol I always have to wait atleast half an hour to get the machine here. I changed my time from evening to morning then to afternoon it’s the same. I came at 11 today and it’s 12 pm already I did not get the machine. Who wants to workout when the reaction of your pre workout is already gone. Never join this gym. Atleast 1000 people come here daily and still they have such a small amount of machines to accommodate. I am gonna cancel my membership now.
Hi Kashish- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Fantastic experience: Great gym, very clean and modern with plenty of equipment (although could do with more weight racks). Gets quite busy, so I recommend checking PureGym app to time when you go.
Hi James. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym! Thanks, PureGym
Negative experience: I know gyms are supposed to over-subscribe, but just been at 7pm on a Monday and it was so busy you'd have been waiting for every piece of equipment - turned around and went straight home
Hi Daniel, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Our gyms are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Positive experience: The gym is clean, has everything you need, a good variety of equipment, vending machines and well-maintained changing/showering facilities. Unfortunately though, the staff don't seem to enforce the rules, so expect to see weights on the floor everywhere and to spend 10 minutes before your set tidying up after the last person who used it. Additionally, the machines/cardio area takes up a good 60% of the floor space with another 20% going to studios. This leaves you with a pretty cramped free weights area and only 3 squat racks, 2 benches and 2 deadlift platforms along with the expected smith machines and a really decent variety of dumbbells. Overall, I would recommend this gym and still enjoy coming here myself: the membership doesn't break the bank, and most workouts will leave you satisfied, but it's far from ideal. Sometimes it gets frustrating to work out here on the regular.
Hi Dyela- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. Thanks, PureGym
Fantastic experience: Good compact gym.
Hi There, thanks for taking the time to leave us a rating for the Bristol Union Gate gym. It's great to see its 5 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Positive experience: The gym is nice, clean and in a very good location. However, there are too many treadmills/ elliptical machines that are not as frequently used as other weight lifting equipment. For example, there are only 2 bench presses which are almost always full but the treadmills/ elliptical machines are around 20%-25% full every time I go there (because there is just too many of them). The same is true for the leg machines, which are almost always full, the cables etc etc. The gym should consider removing some treadmills and using the space for other equipment which is in higher demand.
Hi Lambros, thanks for your message. We really appreciate your feedback. Please drop the team an email on [email protected] as we are always open to making improvements. We appreciate you taking the time to leave this review! Thanks, PureGym.
Fantastic experience: Not nice there's gym Bullis
Fantastic experience: Big gym, plenty of equipment. I almost never see staff there compared to other fitness first, but I’ve not really needed them. Will try some classes soon. Overall a clean & good gym.
Hi Jon. Thanks for taking the time to leave this review, we are delighted to see this is 5. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Staff are usually around in the gyms between 6am-10pm unless teaching a class, in a PT session or you visit in the unmanned hours. It’s great to hear you enjoy using the gym! Thanks, PureGym
Positive experience: Good value for money The one at millennium square Bristol
Hi Heather - thank you for taking the time to leave this review. I’m glad to hear there are certain aspects of the gym you enjoy. We are sorry to see that this review is 3 stars. We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Negative experience: Its an expensive budget gym due to location, a few issues with sanitising products always running out so much i bring my own, users not overly bothered about cleaning down after themselves possibly partly because nothing to clean with
Hi Richard, thanks for leaving us a review. We are sorry to see this is 2 stars. We appreciate and value our member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and ask that all members continue to follow the TrainSafe rules set out on our website. If you have any concerns, we advise speaking to the Gym Manager. Thanks, PureGym
Fantastic experience: 10/10
Hey Liam, thanks for your great review. Get in touch if you’d like to tell us more about your great experience! PureGym.
Positive experience: Don't bother going in the afternoon way to busy. I've been to 5 puregyms and this is by far the most over subscribed. However the kit is still top notch and I get good workouts in without being bother. Staff are lovely. Would love a hack squat machine tho.
Hi Jim. Thanks for taking the time to leave this rating, but I'm sorry to see it's 3 stars. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Fantastic experience: Great equipment, great staff, lots of classes to choose from, and well maintained
Hi, thanks for your review! We aim to provide a safe, friendly and clean environment for members to work out in and appreciate that you enjoy using your PureGym membership! Thanks, PureGym
Positive experience: Great gym
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Negative experience: Got everything you could ever need.... But you're likely to spend more time looking for weights than lifting them. Also very busy at most times but not much can be done about that
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Thanks, PureGym
Fantastic experience: Nice gym
Hi Ehab - Thanks for taking the time to leave this review, we appreciate the 5 stars! We're glad you're enjoying using the gym and continue to do so. Thanks, PureGym
Negative experience: The union gate gym has great facilities, friendly staff and good equipment. Unfortunately many members in the gym leave weights lying around or in the wrong place. It also seems that a majority of members don't bother to clean any equipment. The last time I used the gym it was difficult to find the weights I wanted as none were returned to the correct location and nothing was cleaned. This is a real shame as it could be a great gym!
Hi Steph, thanks for the message! Great to hear you're enjoying the gym! Please contact the gym at [email protected] to discuss these issues. We hope you continue to enjoy the gym! Thanks, PureGym
Positive experience: The gym is nice and clean. People are helpful and seem focused only on doing exercises. Unfortunately, it can get quite crowded at peak hours, meaning that weights are usually unavailable.
Hi Andrei, thanks for taking the time to leave a review. Great to hear your positive feedback. You can still view how many are in the gym at any time on the app which can help you pan visits in quieter periods. Thanks, Puregym
Positive experience: Clean and well maintained
Hi Aanveeksha, thanks for taking the time to leave this review. We appreciate and take on board all member feedback. It’s great to hear you’re enjoying our gym! Thanks, PureGym.
Fantastic experience: Decent gym
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We're glad to hear you are enjoying your experience with PureGym
Fantastic experience: Visited here about midnight on Monday for the first time and was pleasantly surprised at the space. It offered huge a huge open area with tons of equipment. For anybody looking for cardio, weights, or functional. There were maybe 10 people in the gym at this time. We were also able to contact somebody to get our belongings out of the changing room as we mistakingly left them in there after 12 not realising that the changing rooms, were locked from 12 to 5, so this was a lucky escape.
Hi Reece, thanks for taking the time to leave this review. We appreciate and take on board all member feedback. It’s great to hear you’re enjoying our gym! Thanks, PureGym.
Positive experience: Its a good sized place. However some of the equipment needs ro be renewed and the layout is a bit confusing in terms of where the changing rooms are. They need more arrows and signs. I was lost on my first day.
Hi Abigail. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall and that you've given us 4 stars. On the equipment issue, staff do regular maintenance checks and work hard with our equipment providers and facilities team to ensure that if there are any issues they are resolved as soon as possible. We are equally disappointed when this happens and sometimes need to wait on engineers or specific resources to resolve the issue but will have everything back up-and-running as soon as if safely possible. In terms of the layout and signage, please speak to the branch staff locally on this and they can assist further with suggestions such as these. We hope your time with us continues to be positive! Thanks, PureGym
Negative experience: Overcrowded, had to wait for long time to use the equipments...
Hi Abdul. Thanks for taking the time to leave this rating, but I'm sorry to see it's 1 star. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Fantastic experience: Very good place
Fantastic experience: Great gym really helpful staff very clean
Negative experience: music always too loud, especially when cycling and studio classes are competing to yell at their groups.
Fantastic experience: Back at the gym, definitely help relieve stress levels, helps you feel happier getting some strength back, and better sleep, and price is pretty cheap.
Fantastic experience: Clean, quiet, trainers are always lovely. I go twice a week and love it
Fantastic experience: Was surprised to find it so busy just at 7 am. Good and neat gym. Might need more seats for the free weights area (bench presses especially)
Hi Ali, thanks for your review and leaving us 5 stars! It's great to hear you love the facilities at the Union Gate gym. For any more equipment, its best to bring this up with the gym staff directly! Thanks, PureGym
Fantastic experience: Ahhh union gate in the centre very lively and an electrical gym I'll be back soon you guys ;) Pros: Friendly staff and people Clean and hygienic gym Good quality equipment is decent Student Friendly good for students Electrical this gym is always lively and energizing. JAHREL IS A LEGEND Cons: Can be cold sometimes idk it's a con for me I dislike the cold it takes longer to warm up when it's cold Very busy during peak times and get can get crowded sometimes. Prices can change sometimes for this gym cause it's in the centre. Unlike the one in Lawrence hill which is huge this gym is a medium sized gym. (Not to big not to small). See ya soon.
Thanks for the review Baran! Great to have you in the gym. Thanks, PureGym.
Fantastic experience: Puregym is a magical place specially 1 personal trainer who is very friendly lady working hard to keep the gym safe THANK YOU ALL SO MUCH LEGENGES
Hi Abdulla. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall and we hope your time continues to be positive. Thanks, PureGym
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