Snap Fitness St. Austell

Fantastic experience: Been coming here for a bit now, find the staff pleasant and always greet you, the club has abundance of machines to use, and with easy to use instructions on most, plus staff do show you what each machine does, couldn't find a fault nice and chilled relaxing atmosphere, always a friendly face, you can get a good workout done at any time no having to stand around waiting for machines bonus 24 hour access. Great team

Positive experience: Really not a fan of the new floor plan, can’t see the logic of the new layout. The machines now feel really crammed in, the curve runner is no longer near a socket so you get no stats when you run and there use to be a great space to do core work and use kettle bells at the end of the room which has been filled with weight benches. The equipment also used to be grouped together.. i.e. all of the leg equipment together, shoulders together etc, now apart from the machines, that have been squeezed really close together in the corner, the rest of the equipment is now randomly dotted around the gym. The only apparent reason for the change is to get more free weight benches in front of the mirrors, which by doing so has damaged the usability and flow of the rest of space / gym. Luckily I live in between St Austell and Bodmin so I will be going to Bodmin in the future.

Fantastic experience: The first time I have gone to a gym I chose Snapfit. The manager Jay was very informative and welcoming, showing us the facilities and what new changes that are due to come along. There is such a good vibe there and everyone I have met in there have been helpful and friendly. My wife and I have nothing joined and we have attended many classes that are included in the monthly membership, from Yoga, and combat to spin and core. All very professional and the staff are second to none. I can highly recommend the app as well that Snapfit offer for free and it keeps us going day after day to keep up the fitness. 10/10

Fantastic experience: Used Snap St Austell on a day pass a couple of times. Really helpful staff. Reasonable sized gym with good range if kit. Free parking is a bonus. Will return and would recommend. If I lived here this would be the gym I'd join.

Positive experience: Great instructors

Fantastic experience: Good gym with a good variation in machines to work out all the body.

Fantastic experience: great club, Jay the manager is a credit to the gym who supports myself and other members!

Negative experience: I was ecstatic to start exercising & hoping to feel comfortable having paid for membership ( using an alias for obvious reasons) and hoping to train regularly as part of a healthy new fitness regime . To my absolute shock & horror my school bully Sharon Hindle works here . Not only am I NEVER feeling safe to return here while she is employed , I'm also concerned as to how Gym staff are not DBS checked , I assumed was common practise with vulnerable age groups attending this establishment . Perhaps this is not the case as she is very well known to the local Police for harassment and assault . I would really hope that that Snap Fitness have a duty of care to safeguard members from this type of person but she was just as cruel and ignorant in her workplace. Otherwise looked to be a great place and we'll equiped.

Negative experience: Fix your leaky ceiling and stop just putting bins underneath it

Negative experience: My first impression of the place wasn’t too bad, however it doesn’t feel like there’s enough space for everything. Regardless I was there to do a quick workout before heading back to work. When I was on the treadmill, another person was taking photos on their phone of themselves however I saw them turn the phone and point it towards me, can not say for sure that their were taking photo(s) of me so I left it. While only being there for around 30/40 minutes (the only time I had before heading back to work for the rest of my shift) as I was leaving a person sat behind the desk but not in snap fitness uniform, laughted and joked about how short my ‘workout’ was & if I could even call that a workout. Safe to say I won’t be returning to st Austell gym.

Positive experience: The Gym is good , they need to provide more equipment as there is enough space. Good for beginners but those who look for an advanced gym are not worth enough. The staff are really helpful and kind.

Fantastic experience: Staff are friendly and helpful. Current PTs are really helpful and kind. Definitely try the classes. Jay always welcomes you with a big grin and a hello. He's happy to help if you're unsure on anything, even if it is just about how to use equipment. They all also help out with spots sometimes and like to know how you're getting on with your fitness journey. Have lots of hints and tips for you, or may recommend PT session.

Fantastic experience: 24 hours absolutely loved this one

Fantastic experience: Highly recommended classes and instructors great

Fantastic experience: It's good

Fantastic experience: Het is een heel mooi gebied met mooie hollow roads veel bosgebied en mooie oude vissers plaatsjes

Negative experience: Imagine a gym already being over priced due to lack of facilities increasing their monthly membership to £39 per month polkyth is a lot cheaper & has a swimming pool guys

Fantastic experience: Super friendly staff. Made me feel right at home on my first visit.

Fantastic experience: Great place to work out, the staff are amazing and offer PT sessions which I can’t recommend enough. Nice relaxed atmosphere with friendly people.

Fantastic experience: Been going gym for three months with snap, honestly recommend to everyone! Lovely staff and always willing to help! ⭐⭐⭐⭐⭐

Fantastic experience: Snap Fitness St Austell is a very welcoming gym, it has great facilities for working out, especially weight-lifting and the staff are awesome.

Fantastic experience: I have been at this gym since the day it opened so seen many staff come and go most who have been very friendly and welcoming but the past year the new group of staff has got to have been one of the best so far,great group of people and always made to feel comfortable and welcome.

Fantastic experience: I’ve trained for over 30 years, and this is by far the most welcoming friendly club I’ve ever been a member of!

Fantastic experience: Great gym with all the equpment you need,well done matt,jay,ethan

Positive experience: I feel bad for writing this but this gym used to be good but has gone so down hill over the years. It's sad to see as this gym had so much potential. The toilets are never clean... always smells of old urine, dribbles on the seat and used tissues on the floor. I feel so sick having to use the toilets in there and having to clean up after the last people that used it... It might be 'alright' for the men to use the toilets but as a female it just horrible... Sorry to all the staff, you lot are so welcoming and friendly it just a shame the cleanliness is a big downfall...

Fantastic experience: Staff always welcoming and friendly Always willing to help with equipment if you're not sure Clean and tidy, although the disabled shower/changing facility always smells of urine. Even when the cleaner is there Shower cubicles are all unisex (not shared!) which I have no problem with All on one level which makes access easy Personal trainers are all friendly, approachable and helpful

Positive experience: Decent gym. Could be cleaner

Positive experience: Main gym is good with lots of equipment, friendly staff and weights up to 50kg. Let down by the lack of classes, used to love doing early spin pre covid, other facilities have there classes back but there are no classes for people who work any more, there daytime classes have been cut to 30mins which seems very short. Considering if to stay or transfer.

Fantastic experience: Does the job for what I personally want. It’s clean, staff are friendly. The only let down is minor is maintenance of the treadmills, think there’s 1 that doesn’t like to work then there’s at least 1 you can’t get online - I like to track with the Mywellness again minor. 24/7 toilets and showers have lockers. You get 2 hours parking so can’t grumble

Fantastic experience: Brilliant for young people good excise.

Negative experience: Bolshit

Fantastic experience: I've been using this gym since May 2020 and specifically having PT sessions with Jodie. She's been fantastic in helping me gain confidence in going to the gym as well as effectively teaching me how to use the equipment. She's also been very accomodating towards my health and my goals which has meant a lot to me. Would definitely recommend :)

Fantastic experience: I have been coming to snap fitness for a couple years now. Started as convenience as it was 24 hours but stayed for the atmosphere, great mix of skill levels so you never feel like you're in over your head. The new team has definatly breathed some energy back into it and the personal trainers are really helpful. Jodie in particular has a way of coaching you through to a new potential without making you feel under pressure or over stretched. Talking you through the excisercises like a equal.

Negative experience: Asked to cancel my membership as I moved away and realised they never had and have been paying for 6 extra months. I have to travel all the way back to cancel and then pay an extra month. Save your money go somewhere else.

Fantastic experience: At first I was sceptical about joining a gym because I didn't really like a gym environment or know what each machine was and how to use them. However, on meeting Personal Trainer Jodie Byrne, I had a good chat with her about my fears and she made me feel at ease and gave me friendly advice and support to help maintain my fitness and nutritional levels. I now attend Snap Fitness for 1-2-1 PT sessions with Jodie and group classes which are hard work but enjoyable. Highly recommend

Fantastic experience: Great & spacious gym. Good value for money and open all hours which is really handy. Fantastic 1st experience of personal training with Jodie Byrne, extremely helpful and motivating. Would highly recommend.

Fantastic experience: Great gym, friendly staff and lots of fitness equipment. Available 24 hours too. Free parking for 2 hours included for members. They offer a discount for an annual membership if you ask.

Fantastic experience: Classes are really fun and the gym is nice and clean. Good vibe since the manager has changed and I look forward to my workout!

Fantastic experience: What an improvement!! The classes have been incredible with the new manager! Very energetic and upbeat! Very nice feel in the gym too. 5 stars from me!!!

Fantastic experience: Very professional

Fantastic experience: Excellent place for fitness training, great atmosphere

Positive experience: Nice mix there.machines.

Positive experience: good size

Negative experience: What a scam of a gym, cancelled back in August 2020 and turns out I'm still paying this useless gym in August 2021. Word of advice to all customers reading this. If you are going to cancel your membership then go straight to the bank and block all payments because believe me they will do you over. The staff are super helpful they finally managed to cancel my payments 12 months after what was meant to be my last. Terrible customer service, put your business to somewhere that deserves it.

Positive experience: Good

Fantastic experience: Decent size, good range of equipment, friendly staff (although a little hard to catch sometimes), seemed well cleaned & well look after. Was nice and quiet the couple of times I went & a good atmosphere. Believe it's 24 hours & once you've got a membership card you can let yourself in and out whenever. Validated parking too for the multi-story attached so easy access. Good wheelchair access & machines are adjustable to accomodate. Didn't try a class but imagine it's similar enough to many others. Can't comment on the instructors though.

Fantastic experience: Left my gym and recently joined Snap Fitness lost my swimming option but counterbalance is the real flexibility of the 24/7 and the ability to access sites across the country. The St Austell facility today was very welcoming thanks to the staff. The facilities are excellent well laid out. So far so good Snap Fitness.

Positive experience: Decent equipment, friendly staff, clean, open all hours, everything you could possibly need !x

Fantastic experience: Joined snap over a year ago ....what a fantastic decision that was.....have made a whole new family of friends as well as gaining fitness and nutrition advice. Personally I use the classes as I need the motivation and guidance of who ever is taking the class, over the year I have tried all the classes and each bring something different to the table. Boxing is by far my fav class and its popularity is obvious as an additional class was added mid week, not one Tyson or Ali between us but a firm group of really good friends who just gain confidence from such a great friendly class. All staff have been amazing with freezing memberships etc since the pandemic....cant wait to get back to it. Would highly recommend.

Fantastic experience: Great gym, lots of equipment. Awesome staff, great classes and very knowledgeable and professional pt’s - rig and boxing are the best shame that the corporation hasn’t handled covid well and has forced members to pay a full month to cancel.

Negative experience: Everyone including local businesses are struggling during the coronavirus pandemic. Like many other people I was unable to contact Snap Fitness St Austell during the lock down. When the gym reopened my wife and I contacted Snap Fitness and explained that as they were no longer holding classes for boxing, yoga, HIT and Les Mills body pump we would like to cancel our membership as we only ever went to the classes and did not use the other facilities. We told management the reason we wanted to cancel our membership was there was a significant change in the services offered. We also advised management via email that we were cancelling our membership. St Austell Snap Fitness manager told us that we would have to come to the gym and cancel our membership in person. We had to advise the manager that this was not possible because of my health condition and we were strictly self isolating. My wife and I explained at length that the services had changed totally never mind significantly and at the time we were cancelling our membership there was no classes. The manager argued that the services offered were exactly the same therfore we would each have to pay a full month's fee. The manager did explain that in the future there may be some classes but could not provide any information about the type of classes, days and times, furthermore he could not say how many people would be allowed. I found there customer care and service was very poor, the staff that took some of the classes were very poor and seemed bored and disinterested. The so called boxing class was the worst, having over 30yrs experience in martial arts I have to say at best it was a boxercise class with the male instructor only interested in flirting with the younger girls. It is a shame as St Austell does need a full time gym I would not recommend St Austell Snap Fitness to anyone it doesn't have great facilities and the customer service is an absolute disgrace. I have spoken to a lot of people who have similar experience with the management. The Yoga and Les Mills classes were first class however they were not Snap Fitness staff, speaks volumes that the only good classes were conducted by outsourced instructors.

Positive experience: Great simple gym. Lots of equipment, a few classes. Basic amenities like showers, toilets, lockers, and cubbies for belongings. Gets very busy during certain hours so I go in the evenings to make sure I can use the equipment I want to use.

Fantastic experience: Great place to workout

Negative experience: Snap were unmanned and closed over the lockdown period, so no one could cancel, and snap would only take cancellations from their reopening day BUT with 30 days notice charge for august (note that this is what the cancellation form they force you to sign binds you to). To top it off, due to the booking-slot setup now, which not everyone can do, snap wont accept this as significant changes to their facilities/services and wont consider all this as unfair terms. They argue its not actually a 'contract' so unfair terms do not apply to them, yet their terms and conditions state quite clearly that if you try to avoid paying them the 30 days notice it is a 'breach of contract'. Snap go out their way to bypass any legal information, obtained by Citizens advice bureau, which i have thrown at them, only to continue the enforcement of payment and future charges imposed if we do not adhere to their brutish tactics. It is actually interesting to read their terms and conditions on their website, as many can be used against them regarding unfair terms, such as the fact that both the member and the club should really be signing a revised mutual agreement towards any significant changes as specified under their own terms (which all we got instead were facebook posts updating us, which is not very professional at all), and i strongly recommend that anyone who also believes snap's terms to be unfair to use Citizens Advice Bureau for further info to be used in your defense against snap, as i am doing. (Regards the st austell site in cornwall)

Fantastic experience: As a guest member I have visited this gym, the staff were more than accommodating to advise and help me out on the use of the equipment and facilities. I was very impressed. I would recommend this gym to anybody and next time I am in the area I will definitely use it again. Thanks, Snap Fitness St Austell.

Fantastic experience: Lovely friendly atmosphere and nice modern equipment. If you're looking for a gym I'd fully recommend this one!

Fantastic experience: Open 24,7 what more do yh want

Fantastic experience: Great gym and facilities... Had my Induction with Jodie which was brilliant... Staff very friendly and helpful... And being open for 24hrs is an absolute bonus as it fits in so much better with work... Highly recommended...

Fantastic experience: Great gym, heavy dumbbells which is a necessity for me and really good range of plate loaded and cable stack equipment

Fantastic experience: Great Gym. Very friendly PT’s. Highly recommend for all levels of ability.

Fantastic experience: Fantastic gym and staff. 24/7 opening times are the best around, equipment is routinely serviced, and the staff are incredibly knowledgeable and friendly.

Fantastic experience: Excellent Gym, has new up to date equipment, great shower facilities, friendly helpful staff and free parking. Would recommend.

Fantastic experience: I have been attending snap Fitness since it opened and it was the best move I ever made..... My health fitness and mindset have never been so healthy with both a friendly clientele and such supportive, knowledgeable staff. I really can not praise and thank all of the staff members of the gym for all the help guidance and support they have shown me. Well and truly above and beyond !!!! THANK YOU ❤️

Fantastic experience: Top gym and top staff! Highly recommended

Fantastic experience: Best gym around by far in the area, great staff and equipment

Fantastic experience: Nice gym

Negative experience: Wasn't given a induction was let loose on equipment girl behind counter was more interested what she looked like to impress anyone coming through the door also making sure ghds worked on her hair as well lol

Negative experience: Be VERY cautious signing up to this gym. The customer support on ending a membership is one of the worst I've ever experienced. All 4 of us who signed up here together have had issues, one even got charged months after cancelling and had threats of debt collection despite being in contact several times before he hired representation. The gym itself is well equipped, never bothered with the trainers however, be aware of the cancellation policy.

Fantastic experience: So friendly and great place , love all The staff there as they give me some great advice. Highly recommended this gym

Fantastic experience: Love Snap Fitness

Negative experience: Good gym , good staff could pay a bit more attention with the contracts please :(

Fantastic experience: Does what it says on the tin

Fantastic experience: Good range of equipment

Positive experience: All round good gym.

Fantastic experience: Great equipment

Fantastic experience: Friendly staff. Great classes

Fantastic experience: Excellent gym, great equipment, and open 24/7.

Fantastic experience: Zzzz

Fantastic experience: To expensive.

Positive experience: Good

Fantastic experience: thumbs up

Negative experience: Good gym well equipped and open 24 × 7 which is good for people on shift work .

Negative experience: Terrible. Tried to charge me multiple months membership even after I cancelled. Now everytime the staff see me they just look down

Negative experience: Never been

Positive experience: Good gym. Friendly & helpful staff. Busy place. Good quality mordern equipment. Shower & changing facilities. Open 24 hours a day.

Fantastic experience: Great equipment and helpful staff

Positive experience: Great gym equipment, brand new and the gym itself if very spacious

Positive experience: Good: - 24 hour - Friendly staff - Nice variety of machines Bad: - Cleanliness has room for improvement - Often feels like working out in a construction site - Leaky ceiling

Fantastic experience: Excellent gym , great staff , and is truly a 24/7 gym