Luxe Fitness Bristol City Centre

Positive experience: First gym I have ever been to without mirrors. Make it make sense

Negative experience: Even after cancelling membership and direct debit several times, they keep reinstating it, not to be trusted

Negative experience: I cancelled my membership and direct debit, somehow that reinstated the direct debit and now have passed an unpaid membership to collection agency, I never signed up to a rolling contract. AVOID THIS DODGY PRACTICE.

Fantastic experience: the equipment at this gym was very clean and to a high standard!

Fantastic experience: Loved working out here. Loved the vibe and how clean it is. Special shout out to Basia who is such a fantastic personal trainer! 10/10 recommend both her and the gym!

Positive experience: The gym is decent, nice machines little tight on space but it works. However there are no mirrors which is pretty much standard in all gyms I’ve been too. Seeing how unresponsive staff are to this complaint ev has really confuses me. Atleast mirrors in the exercise room at the back??

Positive experience: Stedet er meget fint Maskine er meget gode der er også rent. Men deres ap til tilmelding er ikke god. Jeg skulle bruge dags pas Fik første gang 3 dage Og skulle bruge 3 dage mere. Men måtte opgive...

Fantastic experience: Great gym, staff are always ready to help if needed and are super friendly, from someone who had gym anxiety, I’m much more confident, thanks to my PT Dani! Good atmosphere and music

Fantastic experience: I’ve travelled to 6 countries and Luxe gym in Bristol City Centre is by far the best one, with 24 hour access and the juice bar at the gym is an icing on the cake. While all staff were helpful, Darcy Wils in front desk was extremely professional and courteous. She would wait patiently till the end of her shift just to take my order and was very polite throughout to all members. Please convey my regards and appreciation to her. Enjoyed every moment and look forward to visiting the gym next year!

Fantastic experience: Has to be 5 stars because if you go here, you can have Meg as your PT and she is THE BEST! Highly highly recommend her, especially if you’re new to taking the gym more seriously and need someone to help you build confidence and consistency ❤️ Luxe is also good value for money and has good equipment

Negative experience: The cancellation policy is ridiculous!! I thought I'd try out the gym so paid for one month, after a couple of weeks I realised it wasn't for me and so cancelled. I thought everything was fine until I suddenly get billed again and I check the cancellation emails, turns out they have a 30 day notice so unless I'd canceled on the first day of my membership I'd have to pay for 2 months, despite on just getting it and deciding I'm not interested. This feels like theft

Negative experience: Gym was Ok. Terrible management and terms. - No mirrors. - There is seldom any staff at the reception or to pick up calls. - Missing 2 bookings makes your monthly course accessibility get frozen. - The app doesn't have a membership portal and you have to log in every time through the website, which crashes from time to time. - Cancelling direct debit doesn't cancel the membership either, on top of that there is one more month's charge for 30 days notification period. If you do have any other options, don't register for this one. With 25 ppm fee, plus more for cancellation, I don't think it is worth it at all.

Positive experience: مزدحم نوعا ما لكنه مميز انه قريب من السيتي سنتر

Negative experience: Great gym with all the amenities and very good trainers. But the terms and the conditions of the membership plan are a bit outrageous. Informing 30+ days in advance of membership cancellation is preposterous. One ends up paying an extra month of subscription fees for no reason. This reason in itself is a huge disappointment and I would advise seeking other gyms which offer flexibility in cancellation of membership plans.

Fantastic experience: The gym has 3 floors, have all the machines. The changing room and shower area is also nice but there is no place to put your shampoo etc inside the shower rooms. You have to bring your own padlocks.

Negative experience: I have been a member of Luxe Fitness for a while. the cleanliness of the ladies' toilet and changing area has been disappointing. The toilets are often dirty, with unemptied bins, and I have seen a single cleaning person working there. The changing area is frequently untidy, with litter left around, and conter tops and benches seem like they have never been cleaned. Additionally, there is no private changing area, and the doors to showers are seethrough. As someone who values hygiene and privacy, this is unacceptable. I hope the management takes immediate steps to improve the cleanliness and regular maintenance of these areas.

Negative experience: DO NOT SIGN UP TO THIS GYM. This gym demands a 30 day cancellation period therefore they will always scan you out of another months payment. Even if you cancel your direct debit they will forcibly take the money out your account.

Negative experience: Ridiculous cancellation policy. You need a 30 day prior notice to cancel a monthly membership.

Fantastic experience: Mariama on the desk has brilliant customer service. Thanks for your help! Worth mentioning a fantastic, welcoming and friendly gym if you find the idea of walking into a space with others to exercise daunting.

Fantastic experience: Claases are amazing

Fantastic experience: Friendly staff, especially Trisha!! She was lovely, attentive and helpful with whatever questions I had. Highly recommend.

Negative experience: Revised review to two stars upon reflection. Normally the staff here are great, especially those on reception. Unfortunately today I upset someone when I began using the squat rack, she had a bit of a tantrum and said I should have asked for her permission first even though she was doing sit ups and clearly not using it. She was a safe distance from me, I always make a point of asking people if they are using equipment before use, but it was clear she wasn't. There was plenty of other space, which she later used after accusing me of having poor etiquette and telling me she was a PT at Luxe, I certainly won't be needing any of her sessions! Remember who the customers are.

Negative experience: Overrated gym. Unfortunately, they don’t even have mirror to look ak in the gym in any workout area. There is only one pull down machine. Not for lifters definitely.

Fantastic experience: Good kit, good music

Negative experience: I've never seen a gym with no mirrors and such a poor weight selection before. Great place for selfies, not so good for exercising.

Negative experience: Terrible customer service. The app that allows you to access the gym and all services doesn’t allow you to cancel, you have to log in through a separate members area that doesn’t send you a password reset email so unable to access this area to cancel. Absolutely no flexibility from the customer service team when the direct debit is cancelled as this is the easier option, just emails threatening to pass on to a collections agency for an unused service.

Fantastic experience: Love it, it feels like a night club and it's got everything you need.

Negative experience: Poor service

Fantastic experience: So far so good. Clean and well ventilated. Has everything but often only one copy. For example everybody was waiting for the lateral pulldown machine while it was otherwise basically empty. It's propbably worthwhile to add another one since it's one of the most popular machines. I can imagine the experience being stressful when it's crowded. Near the window it's chilly, so some machines where you use smaller muscle groups should not be near the window imo. Lack mirrors. I like that when I come after staffed hour there is no music. Other gym goers are respectful and quiet. I like the no filming others, no phone call and no dropping weights policy. I shopped around and this is the only one offering one month upfront membership for 40 pounds. I'm travelling so only here for 3 weeks. It works well for my schedule since I can come quite late hopefully when it's less busy, shower, go back to my AirBnB and ready for bed.

Negative experience: Worst gym I've ever been to, it felt more like a night club and the changing rooms are tiny. When I cancelled my membership they kept trying to take payment, even threatening passing my details to a debt collection agency. When I sent them my confirmation of cancellation they informed me they don't actually have any contact with debt collectors or the ability to effect my credit score, I guess it was just a scare tactic.

Fantastic experience: Best class ever with Hannah Donkin!!

Negative experience: Far too tiny and crowded, not enough free weights, range of weights too limited (max 35kg) and dominated by groups of up to 5 who just mess around on one exercise. Also thoroughly convinced the weights stacks on machines are poorly calibrated or not the right weight, 100kg feels like 50kg

Fantastic experience: My favourite workout gym

Positive experience: Luxe Fitness offers a comprehensive range of equipment that's of high quality. The gym has a pleasant atmosphere, and its facilities are generally well-maintained. The showers are particularly noteworthy, providing a satisfying experience. The staff is consistently friendly and helpful. However, one aspect to note is the front door access, which involves QR codes and emotional sensors, and can sometimes be a bit of a hassle to navigate. Additionally, the changing rooms are on the snug side, which can be an issue during peak times. Overall, Luxe Fitness is a solid choice for fitness enthusiasts." ️‍♀️

Positive experience: Nice gym overall, but for god sake who designs a gym without mirrors?!! It's not for the Instagram photos, it's essential for monitoring one's exercise form and correcting it.

Fantastic experience: Great atmosphere. Loads of equipment. Good variety of classes (mostly virtual). Good price and flexible contracts. Convenient location (for me).

Fantastic experience: Fantastic equipment

Positive experience: Good gym but way too busy after work. Friendly members. Lockers and changing room a little small. Cheap. Cancellation note: Follows a couple of bad patterns on cancellation: 1. Can't cancel in app, have to do online, if you can't remember password you have to call them as there is no password reset button. 2. Effectively 60 day notice policy as it's 30 days payment in advance with 30 days from cancellation till they won't take payment

Fantastic experience: Staff were very helpful and friendly, plenty of equipment available and excellent service all round!

Fantastic experience: Great gym with very modern gym machines!

Negative experience: No mirrors. Equipment screws are always scattered on the floor. Patrons are messy and disorganized with the weights

Fantastic experience: The pros: Ok, for the money (£24 a month), this place is incredible value. The location is great if you work centrally, the equipment is all new, the place is clean and the dark/purple vibe is nice.... the music 8/10 times seems to be some deep house or trance, which I think is perfect for working out. The crowd: This is pretty good too. No big egos. If you go too late in the day you do get several gaggles of students that bunch up around one piece of equipment and most chat and look at their phones, which sucks the vibe out, but you get there everywhere and it isn't that prominent here. The cons: (or at least, caveats) No mirrors. Apparently it's too make people feel less threatened (by themselves??) That feels like a cop out, I'd guess it's cheaper than insurance, but there are zero mirrors on the gym floor... not one... not only are they a useful tool for checking your form, but you'll never been as big as when you're at the gym, and not being able to see it live feels like I'm being robbed of an opportunity to see myself at my biggest... sad times. Dumbbells only go to 35kg, and plates for the benches are limited, which is a real restriction and explains why you won't find big lifters here. The equipment is quite jammed in downstairs, so it's a bit of a pain stepping over things and people to move around when it's busy. Upstairs as much more space. They sell shakes, but there no information available on the macros... I asked and they couldn't tell me how many grams of protein.. or even how many total calories ... what maniac is training hard and then drinking a mystery shake that could be 1000 calories? Not this one. The soap in the washroom sinks is out 7/10 times. Reception often ignore you, the customer service could be better, I think it's a training thing. Overall, easy worth the money.

Fantastic experience: Without doubt the best gym I have ever been a member of. Great staff and great facilities - would 100% recommend

Fantastic experience: Great class, really stretches muscles out. Anna is a great teacher.

Fantastic experience: Amazing gym! Brand new equipment, friendly vibe, nice changing facilities, really great value. I’ve been doing PT sessions with Chloe for just over a month and she has been FANTASTIC, never been so consistent and confident with working out before and it’s all down to her ☺️

Fantastic experience: I have taken part in a few classes at this gym but i enjoyed the Restorative foam rolling, Dance Fitness, Body Pump these classes along with the very nice Ania who was the instructor pushed me to work hard and realise that this will give me a great outcome. Ania was very welcoming and helpful with any questions i had. The class is a comfortable space to work out in.

Fantastic experience: Really enjoying Ania’s Wednesday foam rolling class, she’s a great teacher

Positive experience: Class with Ania was great!

Fantastic experience: I absolutely love going to Luxe gym and training with Ania as my PT. After COVID I was feeling zero motivation to go to a gym and having recently moved to Bristol struggled to decide on which gym to go to. As soon as I stepped into Luxe and met Ania I felt comfortable and welcome as she and all the trainers are super friendly and welcoming. I’ve been training with Ania for a year now and enjoy every single session with her. She always keeps the sessions interesting, fresh, and to my ability. She is also the best motivator during the sessions when I’m doing hard exercises or when it’s 6am in the morning and I’m half asleep. Over the year I have seen an improvement in my physique and fitness and now look forward to going to the gym. The classes at Luxe are also great with the different trainers. I would highly recommend this gym and Ania to anyone!

Fantastic experience: I always had to force myself to go to the gym until I met PT Ania Robbins. Ania is an excellent PT who is professional and very friendly. Her positive attitude and energy helped to keep me motivated and on track. I highly recommend Ania to anyone looking for a great trainer!

Fantastic experience: As a personal trainer, Annia Robbins truly stands out from the crowd. I recently had the pleasure of working with her, and I can confidently say that she is one of the best trainers I've ever had the privilege of working with. From the moment I met Annia, I knew that she was truly passionate about what she does. She takes the time to get to know her clients on a personal level, understanding their goals, needs, and limitations. This personalized approach allows her to create workouts that are tailored specifically to each client, ensuring that they are both challenging and achievable. Annia's knowledge of fitness and nutrition is extensive, and she is always eager to share her knowledge with her clients. Whether I had questions about specific exercises or needed advice on my diet, Annia was always there to provide guidance and support. One thing that really sets Annia apart from other trainers is her ability to motivate and inspire her clients. She has an infectious energy and enthusiasm that is truly contagious, and I always left our sessions feeling energized and motivated to continue pushing myself. Perhaps most importantly, Annia truly cares about her clients' well-being. She is always available to offer support and encouragement, even outside of our training sessions. It's clear that she is invested in her clients' success and will do everything in her power to help them achieve their goals. Overall, I cannot recommend Annia Robbins highly enough. She is an exceptional trainer, and anyone who has the opportunity to work with her is truly lucky. Whether you're a seasoned gym-goer or a complete beginner, Annia has the knowledge, skills, and passion to help you reach your full potential.

Fantastic experience: I’ve never been to a gym before and wanted to give it a try. I was recommended Ania (personal trainer) by a friend and I was not disappointed. She went above and beyond to help make my experience a good one. She’s got patience (I asked a lot of questions) and an amazing amount of knowledge. If like me you want to take the first steps in getting fitter and healthier I would highly recommend PT Ania. Thank you such much for your help

Fantastic experience: Have never joined a gym before, now glad I did . Had some personal training sessions with Chloe, who is amazing!! She couldn’t be more patient and encouraging, showing me how to go on all the various pieces of equipment that I wouldn’t have had a clue how to use! I could see that Chloe had put a lot of work into the training sessions before they even began, planning them out and taking into account my health issues, and which equipment was suited to my needs. All in all, a very pleasurable experience!

Fantastic experience: I am so impressed with my PT Ania that I felt I needed to leave a review. She is so knowledgeable in not only fitness but also recovery and nutrition. I had an ongoing muscle issue but thanks to Ania and the exercises that she personally tailored for me, this has been resolved. I would not hesitate to recommend her. Thank you

Fantastic experience: I’ve been a member of the Bedminster Luxe gym for a year and recently switched to a dual membership. The new gym is great, I love trying the new equipment. I have sessions twice a week with Ania and she is amazing, I’m much stronger and fitter than when I started and a lot more confident in the gym.

Fantastic experience: I had been avoiding the gym for years before starting my PT sessions with Chloe. She listens, motivates and adapts to my busy life. This is such a convenient, lavish gym and great value for money. There's no excuse not to join. I was lucky to find it, along with my fabulous trainer!

Fantastic experience: Really liking City Centre Luxe. It’s a great value and is a good space with nice equipment. I love my personal training sessions with Pip. My 1 regret is not starting sessions with her sooner!

Fantastic experience: Loving Body Pump with Ania on Wednesdays!

Fantastic experience: Having never been to a gym I am so grateful Chloe made my experience so impactful, friendly and fun! Her HIIT class was so accessible and welcoming. Great confidene boost!

Fantastic experience: Great gym with all the equipment I could possibly need!there’s loads of classes to choose from and all the ones I’ve tried so far have been really good. I’ve also been training with Chloe, who has been brilliant at pushing all of us to achieve our goals not just in the weekly sessions but also with follow up messages and loads of useful information on nutrition - she’s really knowledgable and encouraging. Highly recommend!

Fantastic experience: Luxe Fitness is a nice gym with a good range of equipment. The PT Lauren Harris is very enthusiastic and knowledgeable and has helped keep me motivated to train as well as eat healthy.

Fantastic experience: Luxe is the best!!! The main reason why is Pip!! She is a PT there and has made the gym even more enjoyable for me and guided me with nutrition and injury. Double thumbs up for Pip

Fantastic experience: I started going to the Luxe Bedminster site in 2022 and upgraded to the dual membership when the City Centre site opened in January 2023. The huge range of new equipment makes for a really varied and enjoyable work out. The classes I have attended (specifically the spin classes & Full Body Pump with Pip on a Monday afternoon) are great & really challenging (in a fun way!). I've had PT sessions with Pip at both sites and whilst I enjoy all our sessions, since using the new equipment at the City Centre, I have really felt like I've upped both my confidence and strength! Pip took me on as a complete gym novice and, with a well structured plan, has made me into someone who enjoys going to the gym 4/5 times a week! She takes into account both my short & long term goals (hello goal of one singular chin-up in 2023) and tailors my 3 PT sessions per week to make my goals achievable. As someone who had never stepped foot in a weights area of a gym 9 months ago, thanks to Pip I now look forward to my workouts. Pip is incredibly knowledgeable & very patient with me, as someone who is very much a 'why?' person, I really appreciate that. A great gym & the best PT!

Fantastic experience: Absolutely love the new Luxe in the city centre. Have started having PT sessions with Katie Baker, who has been fab at getting me back into lifting weights & feeling confident and happy doing so. The gym is big enough that it always feels spacious & quiet, and the changing rooms are lovely too. Cannot recommend Katie or the gym enough!

Fantastic experience: The Luxe gym is in a fantastic location in between the uni and centre, and it is normally not too busy, except sometimes in the evenings. The staff are always very friendly and welcoming when you arrive. There is a large selection of personal trainers to ask for advice. I have only been training with Meg Pickup for a couple of weeks but am already getting so much more out of my time in the gym. I was not sure what strength goals i should be aiming for but Meg has already come up with some hard hitting, varied workouts for me. I am looking forward to training more with Meg and highly recommend her if you are looking to push yourself!

Fantastic experience: Luxe has a wonderfully welcoming atmosphere that stems from the staff. They are all incredibly energetic and passionate about their business with modern and innovative classes. Lauren Harris has been brilliant at providing advice and fresh exercises into my routine. Great great place and great people

Fantastic experience: My only regret in signing up with Meg (Pickup Fitness) was not doing it sooner! Meg totally grasped what I wanted from a PT. She created a programme for me based on building my overall strength. The sessions are varied and sufficiently challenging. Her feedback on my form has been really useful and I also appreciate how she adapts certain exercises based on the feedback I give her. If you’re after a PT who knows what she’s doing, give Meg a shout!

Fantastic experience: I started out at the Luxe Fitness City Centre opening week feeling eager about getting back into fitness. The juice bar has amazing options (for stellar drinks, but also snacks and protein oats ). The new and varied equipment and multi-level, windowed layout inspire tough yet enjoyable workouts. The friendly and helpful staff exude positivity and the music keeps you moving. The classes I've tried (Yoga and HIIT style) have been fun and challenging. All this would have been enough for me to like Luxe enough to make a habit of going to the gym, but the absolute cherry on top of this proverbial sundae is the Personal Training offered. Luxe offers several different trainers with unique styles, including one incredible and thoroughly credentialed Chloe Williams. From day one with Chloe, I felt she understood my goals and how to best get me there - with a broader focus on long-term strategy for overall health and sustainability. She offers several options to customise your personal training plan to your budget and needs, and regularly checks in throughout your training to see what adjustments might need to be made. Chloe's thoughtfulness and expert knowledge on how the body works, how to work around any limitations or injuries, and how to build a programme you're excited about make her an incredible trainer. Her bubbly attitude, genuine enthusiasm, and consistent encouragement make her an even better fitness partner. I am so pleased I tried Luxe Fitness City Centre, and I look forward to going regularly in the months (perhaps even years) to come.

Fantastic experience: I have had nothing but good experiences here. The membership prices are more than reasonable, there's a variety of classes on all week and with three floors there's no lack of equipment. My personal trainer Lauren is amazing, cannot recommend her enough, from our initial assessment to the most recent session she has been an incredible trainer and person. Highly recommend both the gym, and if you want a personalised experienced, Lauren cannot be faulted x

Fantastic experience: Great, clean gym with everything you need (and it's never too busy!). The team at Luxe are all lush as well, I've been doing personal training with Katie Baker and she's awesome but the whole team are always welcoming, friendly, and helpful. 10/10

Fantastic experience: I recently joined Luxe Gym and I've been loving it. It's not too busy and the classes are great. I've also been having group PT sessions with Chloe - she's amazing! She's really challenged and encouraged us. Our sessions have been so varied and enjoyable. Chloe has really helped me to stay motivated and consistent.

Fantastic experience: Absolutely LOVING Luxe Fitness, the value for money is incredible. I've also been doing spinning classes with Chloe, Body Pump with Ania and Abs Blast with Lauren and all the instructors are lovely and the atmosphere in every class has been so welcoming and fun. Very different to some past gyms I've attended! I would fully recommend :)

Fantastic experience: I was so nervous starting a new gym and I didn’t have very much confidence with the machines. I’m getting married next year and want to feel my best on the day, so I started having 1-1 PT sessions with Chloe. It has only been four weeks but my confidence has grown so much and I can feel myself getting stronger. Not only is Chloe super friendly, but she challenges me to do my best and is always reassuring. She’s also a wealth of knowledge when it comes to nutrition and her guide has changed the way that I think about food. Overall Luxe Fitness is a brilliant gym, with great changing rooms, nice showers and an amazing smoothie bar. Would definitely recommend!

Fantastic experience: I normally hate gyms but this opened in January and I decided to go for it. Chloe is my PT and she is amazing at what she does! She’s been so supportive and has challenged me so much since beginning a programme with her. She’s very knowledgeable and I love how she tailors each and every session based on the last one and has clear goals for my future. The gym is really nice and even though I go at busy times it’s not that bad. I can always use the equipment I need. The changing rooms are great and I’ve heard the showers are really nice but I’m yet to try. The staff seem really friendly and always willing to help. I’m yet to try any classes or the juice bar but I’m looking forward to!

Negative experience: I've been going here since this place has opened and it's gradually gone down hil, they have increased the membership by almost 50% but the gym itself is constantly filthy, the equipment is a mess, weights and pulling machines broken. Half the running machines are defunct. I hope it improves but it seems they're just money grabbing instead of maintaining the place. Every time you look for a member of staff there's just a sign saying back in 5 mins which is frustrating as they don't really do anything.

Fantastic experience: This is my first time going to gym. I like the atmosphere of LUXE fitness. And the juice bar is quite good! My PT session with Ania is super good! She helps me a lot about how to eat and work out! Really nice!

Fantastic experience: The PT session is very good and interesting! Ania is a super good coach!

Fantastic experience: Very well equipped big and cool looking gym

Fantastic experience: You really can't beat Luxe gyms. I've been a member at the bedminster site for years and the staff and atmosphere is unbeatable. Tried out the new city centre gym for the first time and its amazing! Lots of new equipment and space. Can't recommend enough.

Positive experience: Review was originally 5 stars. Been going for a year now, and it's the first gym I've had any experience with. Generally a good gym. Not too pricey, go lunchtime or later in the evening to guarantee equipment use, majority of the staff are polite and helpful, good range of classes from Les Mills and a few taught classes too. Good drinks at the bar, and while a bit pricey for me to get regularly, I'd say they're probably average city centre prices. I like the no mirrors, though I get why this would put some people off, and I think it works with the intimate setting. However, in the last year it feels like standards have slipped a bit. The whole place is always in need of a good hoover, they need at least 2 members of staff on at one time (one on the bar, one floor walking, cleaning and putting equipment away after people annoyingly dump it), rather than one lone employee. A lot of squeaks coming from some of the equipment now. Still only one Lat pull-down machine while I've barely ever seen anyone using the multiple rowing machines. Beware the step class guy's obnoxiously loud music blasting through the lower floor when he refuses to close the door (to the room with 5 or 6 aircon units in it). Yes, it can be insanely busy if you go at peak times, but I think that's true for a lot of places, plus it's not a huge gym. Sinks in the ladies changing rooms are always covered in water, probably because you have to put them on full blast to get any warmth. Definitely recommend putting up some 'gym etiquette' reminder posters or something for some of the messier visitors... or hire a couple more staff to manage tidy up at busier times.

Fantastic experience: Phoned to enquire about the new location & membership possibilities. Staff were so generous with time & information, super helpful. Very much looking forward to being a member when the new location opens!