Bannatyne Health Club & Spa

Negative experience: People who work in there very nice smile to you when they sell you a shot of alcohol.then they see what car you draiving.and call to police to report dring driving. I get pulled three times each timer pass alcohol testing. But now because the amount of calls from bannatyne them mark my car as potentially drink driving. And now I get pulled everyday twice in the morning on the way to work and on the way to home. Each time we wait for another police car to bring a test because they don't have. Car search..... It takes them around hour and a half.. so I spent now everyday 3 hours more in the car because the beautiful People who work in bannatyne. To avoid don't park in the car park or do not order any alcohol. From the other members I find out they do it quite often to everybody who buys the alcohol. Just don't buy it.... I travel a lot and I was in a lot of bannatynes.this one first personnel i ever seen. It looks like it's boring for them and call to police. Is a very exciting adventure...

Fantastic experience: Very friendly and helpful staff here. The therapists are great at massage too. Clean and tidy, and lots of parking.

Fantastic experience: Spa is incredible. Had a facial and would highly recommend. The therapist was so lovely and made me feel at ease. Will definitely be going back

Fantastic experience: I primarily use the gym. I have used other local facilities and found them insufficient in comparison. The friendly and helpful staff are always on hand and the gym itself is well stocked with equipment.

Negative experience: I'm actually sat here having my "2 course lunch" which consists of the most expensive poached eggs on toast, my husband is having nothing. Not even a drink as they don't even include an orange juice, just hot drinks. The spa menu was nowhere to be seen on the website. The choice was a jacket potato or poached eggs and hot drinks only. The spa itself is tired, In need of updating and certainly doesn't warrant being called a spa. The massages were the best bit, we only wished we hadn't bothered with the booking of the "spa" and went for a 60 minute treatment each. At least then we may not have felt robbed. £20 it cost us to use a robe and towel too!! My advice would be to stay away. If you want to experience a spa, spend your money elsewhere. We don't get many days together and this was more than disappointing. £144 down the drain.

Fantastic experience: I had the most amazing full body massage from the lovely Niomi this evening,I've been going to Ingelby Barwick for over 3 years now,and the girls are amazing and friendly! My visits was fantastic,I have never fell asleep on the table and missed my experience as I was that relaxed,I drove home in such a lovely positive mood and I know tonight I will have the best sleep on which is well needed due to my treatment today. I rate 5* as always Thankyou Niomi you really are fantastic at your job!well done

Negative experience: Left following the correct terms an conditions of the club Now getting letters and phone calls saying I ow for the rest of my membership witch is incorrect The reasons why I lift is the fact the some of the staff are very rude Will just carry on talking when you are waiting to by a drink or food The wights are never in the correct place at all And the steam room is dirty along with the swimming pool Would not recommend at all

Negative experience: Unfortunately haven't really got anything positive to say about this experience. Paid over £100 for 3 treatments for myself and my mother as a treat for her birthday. On arrival I was told I was late and that my appointment time had been changed to earlier in the day. Checked emails messages etc they was nothing to say they had notified me of this. However they said they could ' squeeze us in'. We were rushed through filled out a disclaimer to which we were told to skip and just sign it at the end. We were both given a 15 minute rushed back massage which was suppose to take half an hour. Myself and my mam both agreed we felt rushed and treat like an inconvenience. Due to my mams cancer and risk of infection we couldn't make use of the other facilities pool, sauna etc so the money we paid and experience was solely for the purpose of the 3 treatments we paid for but didn't get . Over £100 spent on a 15 minute back massage. I raised a complaint to which the reply was they would offer us another back massage however this is still not what we booked and paid for ! I then requested a partial refund to which I have been ignored . Iv gave them chance to resolve this but due to no further contact iv decided to leave this review. Very unprofessional rushed and disappointing experience which I paid a lot of money for would not recommend this

Fantastic experience: Great service and wonderful place.

Positive experience: Booked the function room for an upcoming event

Negative experience: Very disappointed. It reminds me of a council gym, because the facilities are cheap and the sauna and steam were disappointing! I don't recommend!

Fantastic experience: Good place for swimming, having a cup of tea and relaxing.

Negative experience: Very crowded and once you're in contract you can't cancel it.

Fantastic experience: Had an amazing spa day here with my daughter. Lovely warm pool and jacuzzi. Staff very helpful and friendly. The spa is so relaxing. I would join if I could afford it. But will be having more spa days this year

Negative experience: Poor customer service would advise against using. Called a couple of times to cancel my out of contract membership at the start of December effective from 31st December. The sales team were unavailable and was then told to email them instead. I then cancelled the direct believing the matter was sorted. The email address provided was incorrect and subsequently left the account open. Today I received an arrear email. I call to rectify the matter and resent the original email. I am now told I'm required to pay another month's membership for a gym i cannot access under threats of debt colletion agencies. Although this is ridiculous I stated I would pay affordable reduced amount via direct debit to resolve this. As I already have a new membership with another gym. I was advised this was unreasonable and that I was raising my voice . despite Informing the manager I was stood outside work next to a noisy machine , no swearing, no threats, she then hung up on me. Despite numerous calls back they company is now refusing to answer. How am i to resolve this when you wont take a call?

Positive experience: Decent facilities, always clean and friendly staff.

Negative experience: Went to buy my partner a gift voucher for Christmas I wanted to pay cash and was told they don't do cash sales absolute joke. I'll take my money elsewhere.

Fantastic experience: Loved every minute, great place, lovely atmosphere really enjoyed treatment we got

Fantastic experience: Just spent a lovely hour in 1 of the treatment rooms hot shell massage c/w head, neck & legs throughly, highly recommended can't wait for my next appointment amazing and well worth it

Fantastic experience: Wonderful place!the staff are always so welcoming and friendly, it’s always so immaturely clean and excellent value for money. Halloween events, fundraising for local charities and such a community! Highly recommended to one and all.

Fantastic experience: Very relaxing

Fantastic experience: Amazing spa day, staff are so so lovely and welcoming and the aesthetic of the place is so relaxing and calming, plenty of facilities and also have a lovely cafe. Will definitely be returning!

Negative experience: Went for massage treatment for back neck and shoulder pain, second visit…both times … staff polite … but laid on table for about 10 mins waiting for them to come in and start and then they stop about 5 mins before end of treatment so you dont really get your full time… so 25 min massage lasted 15 or so mins.. for £50…also therapist was light on the effort did ask for more pressure still light… dissapointing .. walked out like i went in, felt no different.

Fantastic experience: Great massage!

Fantastic experience: Absolutely amazing staff are really helpful and friendly and Emily and the ladies in the treatment area are amazing I would highly recommend

Fantastic experience: Love being a member here! Staff are great and the facilities are top notch. The cleaning team keep the place immaculate.

Positive experience: Standards are slipping in the spa but prices have gone up. Always loved it here. Not sure I'd return

Fantastic experience: thanks to jasmine ...

Fantastic experience: Nice atmosphere and staff

Fantastic experience: Friendly and helpful staff. Clean environment and reasonable monthly payments

Fantastic experience: Enjoyed the spa and treatments

Fantastic experience: Relaxing and friendly amazing facilities can't wait to go again. Spa treatments were really good

Positive experience: Went to view re joining a club, just a tad disappointed. Not very big, bit dated, no lift for those of us with limited mobility, but still want to be active, yet still a little pricey on the membership side. Not for me, I'm afraid

Fantastic experience: A gym, a spa, a swimming pool and much more. Has everything you will ever need.

Fantastic experience: Came with my mum and it was brilliant staff were loverly and my massage from Emily was amazing thanks again girls for making our spa day most relaxing defo recommend anyone come who needs relax and pamper

Negative experience: Just left after 3 years or so and attending at least 4 times a week. Not once in that time have the freeweights been racked or organised that I have seen. Freeweight area is frequently left a mess. Almost impossible to use the scales in the landing area, I don’t understand what the issue is in the background but even the staff aren’t ‘allowed’ to help members utilise this piece of equipment, how else am I supposed to track my progress and monitor my stats? Why even have them there at all? Swimming pool cold. Steam room not steamy. Mobile phones not being permitted in the lounge area next to the swimming pool is a perfectly reasonable and sensible rule but feels like it’s only enforced if you are male? Stuck around as I was on a cheap deal via gympass but I’ve even cancelled that and gone to a gym twice as expensive where I won’t have the above issues.

Negative experience: Booked a spa day for my wife's Birthday. Only to have a telephone call four hours before . To cancel it . As they were short on staff. And could not fo the treatment as a pair which was booked.

Positive experience: Can I start by saying the spa treatments were excellent. As we sat round the pool relaxing I was reading on my phone and the pool aerobics teacher said I couldn't use it, and that the gentleman using a tablet could use his . What difference is it what devise you read on? The teacher then took out her mobile phone and used it to deliver her session. Being Bannatynes I thought it would be pristine; however, the pool area was very old fashioned with the paint peeling off the walls, and it was quite drab.

Fantastic experience: One of the best gymnasium in the city

Fantastic experience: Awesome

Fantastic experience: Lovely massage today

Fantastic experience: Visited Ingleby Barwick Spa yesterday I really enjoyed my time there. The staff are fantastic, friendly and helpful. We felt really welcomed. The facial and massage was lovely and relaxing. The facilities were modern, clean and really nice. It felt like a really posh day out,a real treat. Thank you every one. Even the jacket spuds were delicious.

Fantastic experience: Staff are very friendly and helpful. Spa area and Pool area are very modern and inviting. The facial and the massage were both very relaxing .The staff did an excellent job,I felt at ease and well taken care of.

Fantastic experience: Lovely wowcher experience Had massage, head massage and foot massage which were all lovely. Top tip, take your own flip flops, towel and dressing gown, it saves you paying to rent them. Great day overall

Fantastic experience: The staff here are always so friendly and welcoming! I’ve been a member here for nearly 3 years and the price is well worth it for the facilities and friendliness!

Fantastic experience: Friendly staff contributed to a relaxing spa day.

Fantastic experience: Lovely and clean, staff helpful. Massages great

Fantastic experience: Visited the spa. Very clean and enjoyed our experience! Great cafe. Well set out and open till late on a weekend! Highly recommend a visit to this bannatyne club!

Fantastic experience: Spa day with the family, was really lovely. Great facilities & the treatments were gorgeous, really relaxing. Friendly & helpful staff too. Really enjoyable day.

Negative experience: Absolutely disgusting! Joined on a deal they had where if you cancelled same day as joining you got 2 months for 1. So that’s what I did. Even though they admit that I handed my band in they have continued to take payments for over a year. They don’t want to know even though they have proof I haven’t been there. Shocking, GREEDY company. Ducan should be ashamed of himself if this is how he thinks customers should be treated!

Positive experience: Only used the spa and cafe bar. Very much enjoyed my massage and thought the staff very professional. Followed my treatment with lunch in the cafe bar which was very nice.

Fantastic experience: Relaxing pleasant atmosphere, my massage was fantastic

Fantastic experience: 2nd time revisiting and had a really lovely massage and spa evening. The facilities were pleasant and Sheri, the staff member who assisted me was an amazing ray of sunshine that brightened my afternoon with her excellent customer service and support in showing me around. Thank you again Sheri!!

Fantastic experience: Love it in this gym, the quality of the equipment and the classes are excellent. Add to that a spa and great cafe bar

Fantastic experience: Spa day was so good, relaxing atmosphere with friendly professional staff

Positive experience: We really enjoyed our spa day it was so relaxing

Fantastic experience: Enjoyed a day with my daughters at Bannatynes in Ingleby Barwick

Fantastic experience: Great facility and helpful staff make it a pleasure to go to.

Positive experience: Too espensive

Fantastic experience: Is Clean, nice pool equipment is modern i enjoy my work outs and the staff are really nice

Positive experience: Really good facilities, good pool to swim, sauna and steam room as well as a jacuzzi which are all very clean. To give 5* it would be great if there were loungers around the pool as well as no ability to order drinks or snacks around the pool, however all in all, a good place to relax.

Fantastic experience: Had a lovely massage enjoyed the facilities and swimming

Fantastic experience: Great reception fantastic treatment. The lady was very good great at her job

Fantastic experience: I visited the bannatynes Spa in ingleby Barwick, The staff are very welcoming, because of the covid they had all the appropriate personal protective equipment, I have rebooked the same treatment, I would definitely recommend them as the service is top class. Thankyou very much, see you again soon

Fantastic experience: Did not visit, as this Spa is temporarily closed for Covid-19 Lockdown

Fantastic experience: The care and attention put in place due to the pandemic is absolutely brilliant in this place. The staff are all great and only too happy to help. The safest I've felt in any environment during the pandemic and a real shame the government decided to close health clubs. Looking forward to going back when the lockdown is over. Thank you Bannatynes Ingleby Barwick

Fantastic experience: Had a fabulous massage here. Would recommend it to anyone and everyone. First class.

Fantastic experience: very secure all safety aspects done

Fantastic experience: Taking Covid seriously so would highly recommend

Fantastic experience: Such lovely people, always happy, chatty and happy to help. Gym is lovely and always clean. Gym includes cardio section, weight section and resistance machine section. Plus pool and sauna. Lovely little gym

Fantastic experience: Great staff very helpful thanks .

Positive experience: Staff helpful. Offers a wide range of services. Was a member from the onset, had to leave due to health reasons. To expensive now

Fantastic experience: Staff are amazing, great support and so much knowledge.

Fantastic experience: Love the facilities here

Fantastic experience: I’ve just enjoyed a spa day , it was lovely from start to finish, all facilities are immaculate, the staff are so friendly and helpful and my full body massage from Jess was the best , the food and drink in the cafe are reasonably priced and tasty well done to the staff I will definitely be coming back and recommending to friends

Positive experience: Plenty of apparatus here plus a good sized swimming pool. The Club was refurbished this year with new changing rooms and restaurant and a revamped spa.

Fantastic experience: Excellent classes very good instructors lovely spa very helpful reception nice people

Negative experience: Its a con from start to finish

Fantastic experience: Nice and relaxing Gym, I have aniexty and this gym is the best gym I've been in ever. Staff lovely and friendly nothing to much bother. X

Fantastic experience: We were able to find a wonderful deal for a spa day here. We were given a very warm welcome on arrival and shown the modern, clean facilities. The treatment room, relaxation room, pool, jacuzzi and steam/sauna rooms were of a high standard. Even though it was a Saturday on a bank holiday weekend (and a wedding was taking place), the facilities were very quiet, calm and peaceful. The food on offer was also reasonably priced and delicious. Really enjoyed our time here!

Fantastic experience: Very modern facilities. Friendly staff. Great bar and cafe

Positive experience: Service was great, drinks were wonderful

Positive experience: Lovely spa day

Fantastic experience: Started using the beauty salon part of the gym over the last few months. Every time I arrive I'm welcomed with a warm polite welcome from all the staff. The beauty area is very clean tidy and smells lush. I have a gorgeous young lady called Emily do my treatment who is very professional, polite and very helpful. I would totally recommend going here for your treatments. 5 star plus rate.

Fantastic experience: Looks good x Martin

Positive experience: Attended a private family event; we had our own sectioned off portion of the club. Staff were nice and had good bar service.

Negative experience: Recent price hike in membership fees. Gym area average and untidy. Not enough classes on a week end compared to Bannatynes Coulby Newham. Members are very nice and friendly.

Positive experience: Needs the Pool area doing with a matter of urgency! To justify the sudden increase in membership fees and before more people leave!

Fantastic experience: Only in for a month to give exercising indoors a go. Im very impressed with the New refurbishment the place looks worth every penny. So far enjoyed all the workouts and feeling good.

Fantastic experience: Great club, staff are so helpful and courteous, the Spa has been a welcome addition, great treatments for fantastic prices wouldnt go anywhere else

Fantastic experience: Great.

Positive experience: Love the place

Fantastic experience: A great place to workout/exercise. On like other gyms I've been to equipment is in working order 99%of the time and if it's broken it's gets fixed in a timely manner. The gym, showers and all areas are always clean and tidy. The staff. Absolutely brilliant, they are friendly, helpful with a smile on their faces and professional but friendly. Overall, this a great health club and wouldn't go anywhere else.

Fantastic experience: Love this gym, staff are great

Positive experience: Good value

Fantastic experience: Great place gym is well equipped and swimming pool is perfect.

Positive experience: Friendly, well equipped gym, reasonably priced.

Fantastic experience: Nice staff. Simply a Bannatyne gym.

Fantastic experience: Great place to work out and relax

Fantastic experience: Great Gym and staff are friendly and helpful