JD Gyms Sunderland

Fantastic experience: Very well equipped and convenient

Fantastic experience: Really good gym lots of equipment very clean open 24 hours

Positive experience: Machines starting to breakdown and repairs are not quick enough, not good enough at any gym but worse for the JD brand

Positive experience: JD gym is first class the only problem I've got is that there is no paper towels and disinfectant to wipe the benches before and after use , very often people use the bench and leave it sweaty which makes it unusable for the next person, not only that COVID is still around . Men toilet is smelly and very often there is no soap to wash hands.

Fantastic experience: Good

Fantastic experience: Local store affordable prices good variety of products.

Fantastic experience: Just joined, fantastic gym.

Negative experience: Rude staffs creating and escaĺating the conflict without any customer service skills and lier manager. The hygiene is so bad. Three staff in the shift sticked in the office sitting and chatting and no one is helping the customers outside. Unprofessional

Positive experience: It’s nice and I enjoyed it but the toilets are supposed to have sanitizers to clean the toilet seats before use thanks I hope that get put in place

Fantastic experience: Great gym with modern equipment and clean facilities. Friendly staff . Highly recommended!

Fantastic experience: Great gym! Spacious with plenty equipment. Free parking for first two hours.

Fantastic experience: A lot of equipment to get you fit

Fantastic experience: Absaloutely brilliant gym. Everyone is so friendly from the staff to other users. If you are stuck maybe needing a little help even a little motivation someone will be at hand. Im living proof of it. I have learned so much by watching and speaking to other uses. Great facilities, huge changing room, plenty of machines a huge dumbbell area, huge cardio area, saunas, plenty of showers. Also very clean and tidy.

Positive experience: A reasonably sized gym with plenty of equipment. Never usually too busy. The problem is the smell. The odour from the changing rooms/toilets is foul. Sour and stale. At times you notice it before you enter the gym. I'm not talking sweat, but there is a clear problem with the plumbing or cleaning of the changing rooms that has been an issue for some time if you go back over past reviews. I recommend changing before you get to the gym and save the shower for home.

Fantastic experience: It's a good gym but it can be really busy some days they do offer classes too and the is a sauna available I do think it be amezing if the was a swimming pool too but other then that for the price I pay it's a good gym

Positive experience: Still, the changing room is smelly they need to do something about it. I like the gym the machine everything else is good

Positive experience: +Lots of very good quality equipment, +when it is busy still you can train without problems -no paper towels and spray to clean equipment after use -in the mens changing room smells badly all the time, even when it is empty

Negative experience: Used to be a member here when it first opened and from early on there was an issue with the disgusting smell in the changing rooms. I haven’t been for a couple of years and recently signed back up to train with a friend on the weekend. Unbelievably this horrendous smell is still present in the changing room, just cant enjoy the sauna with that smell lingering. The gym floor is ok, some of the equipment is a bit aged now but is kept clean. I will be cancelling at the end of the month due to the stinking changing rooms.

Fantastic experience: Excellent Gym, loads of equipment. Clean. Jonathan Manager was brilliant

Positive experience: Good range of machines and facilities.

Negative experience: Mens changing rooms absolutely honking

Negative experience: Decent machines but the men’s changing room is an abomination to anyone’s sense of smell

Fantastic experience: so far so good, I don't have any issue, and like it

Negative experience: If you use this gym you will find yourself naked on everyone's social media. Allows videos and selfies to be taken in the men's changing facilities with no respect for others. People actually "VLOGGING" in the changing area when people are naked. Signs say be respectful but policy states NO! JD GYM What is going on? Place stinks of human waste constantly! JD has replied to reviews from months ago saying issue resolved, DO NOT LISTEN, place still stinks, but "it's only the mens" so no one cares!! Simply, discusting, so many people have left, and I am on the verge.Female staff should just live in the men's changing area! Come in announcing quietly and walk around for ages, no respect for the individuals in the shower area. Imagine this was a man in the female area, they're would be uproar!! Why are there male members of staff, who have been present, not doing this? You NEVER see the men entering the female facilities. Gym has so many negatives but has so much potential, yet customer reviews mean nothing here!

Positive experience: I've been a member since April 2023. I joined mainly for the classes but now I'm moving into using the gym alongside the classes. There's a good selection of machines to use, as well as other equipment. The classes are good although I wish they would do more weight classes on the evening rather than the morning/ day time. The gym can get busy at times but worth the ££. The only downside for me is the changing rooms can smell of peoples waste occasionally. Other than that the gym is clean and tidy

Negative experience: Decent enough equipment but there is no input from staff on gym etiquette. sudden surge of students/children in groups of 5 or more "playing" on equipment for up to 45 minutes at a time

Positive experience: I have been a member for almost 3 months now. While it offers a decent workout environment, I was disappointed with some aspects. The gym has outdated machines that could use an upgrade. Additionally, there's a shortage of machine availability, especially for exercises like leg curls and chest fly, which often get occupied for extended periods. I also noticed that some of the equipment had stretched wires, indicating a need for maintenance. Overall, JD Gym Sunderland has potential, but improvements are needed to enhance the workout experience.

Positive experience: JD Gyms Sunderlandwas the first gym where I actually felt like I was in a professional environment. Despite it always being busy, all the weights are in perfect condition and any broken machine is broken for no longer than a week. The clear divisions between each exercise area and the overall layout is makes it easy to navigate. The showers are one of the best gym showers I've used and are usually clean for most of the day. They treat you with the luxury of a sauna and a cold shower in the changing rooms too. I've attended a few classes and received PT sessions from Chris Fortune. Both were very pleasant experiences. In the past, all the rowing machines had an issue with their drag settings where the drag factor was set extremely low regardless of where you set it but they might have fixed this as it has been 6 months

Positive experience: Excellent Gym with great classes especially the Rockbox class with the fabulous trainer Jenny even though that I haven’t tried a lot of the other classes yet.. very good staff.. I am giving 4 stars because the Studio is really hot especially during classes ; I hope if you could fix the cooling system there

Positive experience: Good gym got everything you need and more but some lazy people carnt put weights back in order or plates back rather leave stuff on floor

Fantastic experience: Excellent gym nice atmosphere nice polite staff only thing we need is cooling fans

Fantastic experience: Always clean and tidy and the machines all work and a good friendly atmosphere

Negative experience: This place SMELLS! Gym is fine but the changing rooms smell like festival toilets had a baby with a PC gamer. Oh my WORD. Get an AIR FRESHENER PLEASE.

Negative experience: The place reeks of human waste and is constantly packed. The stench really is unbearable and has made me feel nauseous on every visit. Wish I had read other reviews before parting with my money. Cancelled with a few weeks left on my membership and have since joined a reasonably-smelling gym.

Positive experience: I'm a returning member, been going a month now and it's going right downhill fast compared to how itbwas a cpl yrs ago, it seems all they want is numbers, won't speak to people about their behaviours and gym etiquette. You have people wearing sliders then putting their bare feet on the equipment including the dumbbells. The place absolutely stinks especially the changing rooms and toilets. I can't see me staying a member here for long.

Fantastic experience: Plenty of parking, plenty of equipment. No problems at all - everyone just turns up and gets on with it.

Fantastic experience: Big place, many equipement, friendly trainers and clients. ;)

Negative experience: The gym facilities are really good and it's a good size gym but the sauna and the men's changing room is the most disgusting smell you have ever smelt, it's like the sauna has not been cleaned in months, you can smell it out side the changing rooms just before you walk in.

Positive experience: So, this is my first time going to the gym and am absolutely clueless so I did some research online before going. I went on their website and downloaded the timetable and decided to go on the day of the induction. I had already spoken to someone over the phone and confirmed the timings but when I reached there I was told that they were ending their shift and I will have to come another day. Then I when I went there for the next induction, although there was no one at the reception but there is a bell over there which you can press and people from back office will immediately come to help. I had to wait for the PT for about 15 min but after that the experience was GREAT. Lee was the PT assigned for my induction and he is very good. He first had a small chat with me to understand what I was expecting and if there was anything I was uncomfortable about. Later he gave me a tour of the gym and even advised me about the initial routine that I should follow and the equipments I should use. This was so helpful as I was absolutely clueless about my gym routine and had no idea where to start. Overall I would rate it as 4 start due to the initial inconvenience but I had a great first day at the gym.

Positive experience: Good place

Negative experience: Warning⛔Don't go to JD gym Sunderland unless you're looking to get some mistreatments.I was very disappointed with their service after we subscribed for more than 3 months to use JD gym.On 8th May 2023 my wife's training accessories were chucked out of her locker without her being informed.They broke her padlock and it's very unsafe to leave anything in this gym!!!

Fantastic experience: Great gym. Helpful staff. Fun classes.

Positive experience: The facilities are good, but the locker room and sauna smell like a gym sock that has been left in a locker for too long. I stopped using the sauna because of that.

Fantastic experience: Best gym in Sunderland and very friendly staff ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: I had better experience than anywhere else

Negative experience: Very dodgy, how can you include £15 as a charge fee, sick set of people, even they don’t make £15 an hour as PT, charging me £15 even after informing them that my account was a subject of fraud and sending the money the second day, they took £35 out of my account, who does that??? It’s insane really insane, telling me they messaged my spam on email, who sit with spam on email every day, it’s crazy and I had the worst experience at JD.

Negative experience: Terrible! Overcrowded even an non peak times, not enough resistance equipment and the changing room and toilet area is disgusting. Was vomit on the floor when I visited. Went once and cancelled my membership

Positive experience: Really like this gym, joined from another brand this week, haven't had much interaction with the staff yet but plenty of equipment and generally clean and tidy all around, my only put off about sunderland JD gym is the smell in the changing room it's quite off putting when your in there, but you can't smell it in the gym so that's a plus i suppose. Would be 5 stars all day if not for the smell.

Negative experience: My son and daughter attended this evening and came home very disappointed. Both are new to going to the gym and there was noone on the front desks. Noone to talk to, just a free for all on the machines. Both wanted to arrange fitness plans etc... I guess this is an issue with larger gyms that can't cope with high volumes of customers. Maybe a welcome email with a date and time for an induction would be an idea??!!

Positive experience: I've had a generally positive experience at the gym, with nice equipment and staff who provided alternative lockers when the regular locker and changing room were not available after 11pm. However, I've had consistently unpleasant experiences in the sauna and shower room due to bad smells. I would recommend bringing this issue to the attention of the staff or management so that they can address the problem and improve the experience for all patrons.

Negative experience: The men's changing rooms/wash room has a foul smell. need to do something about it. Absolutely horrific it is.

Positive experience: The gym is humongous. Has all the necessary equipments in several numbers. It has also got free classes included in the membership like spin, kickboxing etc. The only thing I don't like is the showers. The shower temperature cannot be adjusted. U have only one room where there is cold shower and all other rooms have hot shower, by HOT I mean EXTREMELY HOT. What if anybody wants to take a shower in a lukewarm water? Well, that's not possible. U have to take shower in burning HOT water. Except this everything is awesome. I just avoid taking shower there, that's all!

Positive experience: Brilliant gym, great parking too. Only issue is that once you leave you can’t re enter the gym for over an hour, extremely stressful when you need to go back in. Edit* I changed from a 5* to a 3* due to the re entry issue, it makes absolutely no sense. Had to wait over 2 hours to get back into the gym after I left to get something out of my car, ridiculous

Fantastic experience: It was very good. Nice customer service. Lots of equipment. The smell in the bathroom has been fixed. It's all good.

Negative experience: Mens changing room gives off a terrible smell , i everyone hate this foul smell , please do something about it , it would be better if you can put separate door with frame for toilet and bathroom . And use automatic air freshener in there .

Positive experience: Great gym, just a shame so many people have to play on there phones between each exercise.

Positive experience: Great place to workout,good spacious parking . I wouldn't say the trainers are any good they do what they want.

Positive experience: Great gym, only complaint are the rowing machines, they all feel significantly different despite being set to the highest intensity.

Fantastic experience: I started this gym last week, by far the best I’ve been too

Fantastic experience: 24 hours . It’s awesome

Positive experience: The best gym in Sunderland. Open 24hrs a day

Fantastic experience:

Fantastic experience: I feel happy and inspired. A lovely place to be.

Positive experience: Very equip. And good

Fantastic experience: It's fun at JD . My experience is very good . Equipment every where . I mean JD is a place to exercise.

Fantastic experience: Great gym, great service, happy with everything!

Fantastic experience: Excellent gym great PTs value for money Open 24/7

Positive experience: JD have brilliant classes with the most enthusiastic instructors! The gym has a lot of equipment with a great selection and have all the amenities you would need for a medium sized well located gym

Fantastic experience: Brilliant classes and instructors, particularly Jenny and Stacey.

Fantastic experience: Best gym in Sunderland. No ridiculous joining fee or long-term contract. Has all equipment needed for workouts.

Negative experience: You only pay to subscribe to the machine. No one cares about you, you do not find indications, and you do not find a video explaining the training mechanism. All my day just ran

Positive experience: Good gym. Plenty of space and equipment. Plenty of classes. Good value for price

Fantastic experience: love the sauna. You come out feeling refreshed. Lovely ;)

Fantastic experience: Clean, tidy and lots of equipment.

Positive experience: Open spacious place

Fantastic experience: It's a great gym, gets a bit busy at peak times mon-wed. Good free weights section, has a couple of boxing bags, 3 deadlift stations. Decent amount of wire machines and a couple of Smith's machines, amongst other standard weight machines. Cardio options are good, and the men's locker room is huge with a sauna. Also does classes, but I've never gone to those so can't comment.

Negative experience: I liked the gym while I was going. I then discovered they took money out of my account when the gym was closed during the lockdown . when I asked in April to cancel my membership as I am pregnant and wont be going they haven't done it. We are now in July

Fantastic experience: Love this gym . Large space

Positive experience: Not too good for someone into bodybuilding. Equipment ok, cheap and busy! Perfect for students

Negative experience: This gym makes a very good first impression. This impression did not last very long. I joined jd gym mainly to attend classes. The general atmosphere at jd; this place felt more like a social club for lower working class locals who prefer to stew in their own broth. Some members were just deplorable in their r@cist, prejudiced behaviour and would show hostility even for just standing next to them (i.e. 2m away) in the studio. The changing room was my least favourite part of this gym. In addition to lukewarm water in showers, staff and some instructors seemed to believe they have priority using this part of the building. The cleaner told me she would steam her dirty cleaning cloths in the sauna..(hope this was not true) I would not be able to recommend this place to anyone who is not local or anyone who is introverted, or anyone who is used to good customer service. I think this place is most suitable for a local cleaner or a retail assistant (average customer there) and perhaps for those who usually socialise in such circles or are related to staff. I left with a very strong impression people from my ethnic minority are particularly unwelcome in this place. I did not experience any issues with my membership cancellation; the area manager cancelled my membership for 'imaginary crimes' (i.e. being foreign & daring to complain about a cleaner who was giving me a lot of unwanted attention in the changing room <-the type of attention I perceived to possibly have amounted to an assault). The manager was not able to resolve my complaint and decided to cancel my membership instead, making it clear this gym dos not care for customers. When I made some suggestions on how to resolve this situation, he decided these were ‘unreasonable demands’ and excluded megrim the gym. When they finally 'succeeded' at excluding me and terminated my (over 2 years old) membership, the commercial director wrote to me saying how they think their procedure was fair and how they always do their best to resolve customers complaints... Her internal 'investigation' was incorrectly carried out/wrong managers spoken to. Her letter also suggested I seek a legal advice in case I wish to communicate further I hope that the upcoming year brings them all as much joy as they brought me by taking away my access to my fitness classes (right after lockdown). I used to attend these classes regularly for approx 2 years. To thank jd gyms for this experience I personally asked the local council to approve more (inclusive) gyms in the same area. We now have a new gym called The Cell (at approx £30/month when you order 3 months). So before you join any r@cist, cliquey, pee-scented germs incubator run by constable Savage &Co, please consider other options. Also Everlast (ex-DW). They recently lowered their full membership price to +/- £35 (not off-peak). This price includes access to all Everlast gyms, access to the pool, all classes and a front desk you can actually approach. They also have own car park so no issues/parking tickets. At Everlast Gym, the manager does not usually stare at you through the glass door or try to intimidate you when you try to enjoy your class. Also note that CitySpace gym is nearby (no contract)/ not just for students. You can pay at front desk or via City Space App. So JD: no matter how much you pay (dis)Trustpilot for removing negative reviews and keeping your star rating high -you can only be what you truly are <- definitely NOT the best gym in Sunderland. For those who are staying; please remember to complete your (proper not YouTube) induction. Without it you can forget about any accident-related compensation. Finally, a quick tip for those of you who struggle with your gym membership cancellation; any, especially a no-contract, membership can be cancelled by sending a letter of cancellation to the GM of your gym by recorded post and then cancelling further payments with your bank (after the final payment was taken).

Negative experience: Toilet go loud thingy and water was stolen by toilet

Negative experience: Good gym but always far too busy especially in peak times. so have canceled my membership and going elsewhere.

Fantastic experience: Love the gym and the staff

Negative experience: Staff was snobby terrible service

Positive experience: Good size gym gets super busy at peak times but there's enough equipment to cover the rush. Downside is theirs only two toilets.

Positive experience: Good gym, pretty busy most of the time though. Not risiculously so but still.

Fantastic experience: Plenty of machines and kit to keep everyone busy. Clean, tidy, and well presented. Helpful staff are always on hand. Plenty of parking as well

Fantastic experience: Love it

Fantastic experience: Has every necessary gym equipment and they all work perfectly

Fantastic experience: Great gym, great staff.

Fantastic experience: Great gym! First time back in a gym in years and was put at ease by the lovely staff! Cant help you enough. Highly recommend this gym.

Fantastic experience: Friendly staff plenty of quality equipment.A great venue all round

Fantastic experience: Plenty of classes to choose from. Clean and tidy with lovely staff/ PT''s

Fantastic experience: Amazing gym

Fantastic experience: Felt so safe, all procedures followed x

Negative experience: DO NOT BUY ANYTHING FROM THIS COMPANY. This is the absolute worst company I’ve had the displeasure of dealing with. To start with, as at the beginning of corona I told them I wasn’t happy to have my contracted extended (as I’d paid £145 for an annual student membership) so they agreed after many emails backwards and forwards with a manger and me explaining several times that they cannot force me to extend my contract they agreed to refund me for the time the gym spent closed, they proceeded to refund me £36.25. When I next checked my membership had been cancelled. It should also be noted that at no point during the sale of this was I told it was non refundable, they like to keep that one quiet until attempt to cancel. When I questioned this with the manager who issued the refund he replied explaining I had “agreed” to have my membership cancelled, I definitely had not and have emails to prove this but by this point the manager had began ignoring my emails. So as it stood, I had been charged 108.75 for 45 days service (the amount of time the gym was open before it had to close). I then had to email JD gyms head office as there is absolutely no customer service number. The issue was then sorted. Fast forward and the gyms reopen, but of course the problems never end. Unfortunately my mother passed away a few weeks ago, and I made a simple request of having my membership moved from Sunderland to Newcastle. After several promises from the manger of the Sunderland branch the manger of the Newcastle branch would call, they finally did after two weeks and told me “the code I was going to use to sign you up isn’t working”. I was also given the excuse of “well we have been busy” so apparently they have been so inundated with work over the passed fortnight they haven’t even had five minutes to make a phone call. This is beyond a joke, a absolutely useless company. To summarise, Stole £108.75 and had to get head office involved to have my membership reinstated. Was not told I had absolutely no cancellation rights when I took this out. Managers don’t call. Problems are not solved. Attempted to force me to extend contract. Unable to move membership to another branch, even in light of parents death.

Fantastic experience: I’ve been a member since it opened. don’t get there as much as I would like to through work. excellent for the price. Staff really friendly and helpful. Would recommend it to anybody.

Fantastic experience: Fantastic gym! Great spinning classes! Friendly environment

Fantastic experience: Just back after the closure...wonderful experience. Luv it!!!!!!!

Positive experience: A good gym with plenty of variety. Machines, free weights, lots of treadmills, bikes rowers, and stepping machines for a good cardio workout. The equipment gets attention straight away if it stops working and the staff are friendly.