The Gym Group Liverpool One

Negative experience: I’ve been member of Gym group for many years they sent me the ymail about my Pin but I didn’t see and I travel 30 min to go to gym when I go there I couldn’t go in cos my Pin didn’t work I check my ymail and they say your Pin it’s abuse I ask member off staff there what the reason I can’t go in he said the Manager is not here come tomorrow and he didn’t let me to use the gym that was very disappointing how you treat the customer like this

Positive experience: ‼️‼️The gym is good, everywhere is clean. Equipments aren’t a lot, but enough for needs. There is huge problem with cancelling of membership. You have to pay attention to that!! Because you can’t cancel membership in your app! You have press button cancel and then wait few days when the support team will answer and cancel your membership. And! You have to cancel before 4 days your next payment date. Because in other case they took your money and say, yes we cancelled, bye!!! What’s is robbing! Then I said ok, live me my membership till the end of month. But I don’t need it ‍♀️‍♀️‍♀️ Stupid system, especially if you do it first time and think that everything might to be easy

Fantastic experience: تجربتي فيه كانت حلوة جدا ومثيرة وخاصه مساحة الصالة كبيرة ومتعددة الاات

Fantastic experience: Great gym, facilities are excellent, and it's very clean. Staff are friendly too

Fantastic experience: Really helpful staff & got my issue sorted quickly and easily

Fantastic experience: It's been my gym since 2019. It has a beautiful view over the Albert Docks over the three floors. My favourite thing is that it makes me feel like I'm training outside while other gyms made me always feel a bit claustrophobic in the past. The equipment has been recently renovated and the layout improved. Chris is the best personal trainer, if you're looking for one.

Fantastic experience: Great facilities

Negative experience: Unfortunately there's an ongoing issue of people leaving padlocks on lockers for days and weeks at a time, thus preventing other members from using them. The management placed warning stickers on the affected lockers detailing dates that the padlocks would be cut off and belongings disposed of, if this behaviour continued. Unfortunately, the management did not follow through with their threats and no action was taken. Hence they now look like a soft touch and the people doing it have got the message that this behaviour will be tolerated. So the rest of us members continue to suffer.

Positive experience: Well equipped gym in a great location by the docks. Spread across 3 floors, never been too busy for me. Would recommend if it's your closest gym. Only thing missing for me is some technology like screens and scenarios for the cardio equipment, some gyms have screens to show you cycling or running along a scenic trail route for example to keep things interesting

Fantastic experience: Clean and not busy Gym. They divided the floors perfectly. And you will see a nice view for Liverpool Duke. Recommended.

Fantastic experience: Great facility for visiting from out of town. Three levels with all sorts of functional free-weights, cardio equipment, cable machines, cross-training.

Fantastic experience: Love this gym and Ellie (bangs redhead) is amazing. She is a great pt that will help you in your journey as she’s done with me. She helped me with my confidence and to feel great with myself, give her a raise please.

Negative experience: Unhelpful staff. Wouldn’t help

Negative experience: The shower have stopped working ( water is running in a speed that is dramatically low, sometimes stopped for a couple of minutes...thus can do a bath, shame in the gym responsible to fix that) for more than 5 days and there is no personnel to report. Be careful.

Negative experience: Do not use this gym , the pin never worked for me and it’s been three times.

Positive experience: Some new equipment is added now. Great restructuring, too!

Fantastic experience: with the new renovation, this gym specifically is on top now

Fantastic experience: Great Gym, huge variety of equipment so can do almost any exercise with plenty of space

Fantastic experience: An amazing gym with great location, view at the harbor and helpful personal trainers. It is clean, well kept, and prices don't bite too much. Special thanks to Mr. Michael Lee, for being attentive and professional. I highly suggest him as a personal trainer should you need one for you fitness sessions.

Positive experience: Surprisingly the lift was working today.

Fantastic experience: I have been for long time in this gym, the staff are always kind and helpful.

Fantastic experience: By far the best gym I’ve been to, with an even better view. All the PTs are really approachable and friendly, and all the machines are clean and in good condition. Michael really helped to make the gym a less overwhelming place when I first joined, and I found there was a strong sense of community within the gym. Would recommend this gym to anyone.

Fantastic experience: The Gym Group Liverpool One is an excellent gym, with great structure and lots of equipments. Does not matter if you want to use free weights or the machines, if you want to do cardio or just fancy your own HIIT or flexibility workouts, the gym is well prepared for all our needs. Lastly, and more important, what differentiates this gym from other, in my opinion, is the staff, always willing to help us and answer any questions we have. These well prepared professionals also give classes along the week. I haven’t attended all yet, but the ones that I had (and continue to do it!) are fenomenal, like the fit cycle, fit pump and fit stretch. The professors responsible for these classes - Helen Lockwood, Michael Lee, Ellie McGuinness - are fantastic, each one having your own style and charisma that keep us motivated and with a welcoming feel. I couldn’t recommend more The Gym Group Liverpool One as well as congratulate all the excellent professionals they have there.

Fantastic experience: The gym offers a diverse range of equipment and classes, catering to various fitness goals. All the trainers are super professional. My personal trainer (Michael) is excellent and provides expert guidance and motivation, helping me achieve noticeable progress in my fitness journey.

Fantastic experience: When I first joined the gym 6 months ago, I was a complete newbie and super shy. When I finally bit the bullet and signed up to my 1st gym class, I was the only one booked on which could have been a bit intimidating, but PT Michael was wonderful! He made me feel super at ease, and I was soon signing up to every class that I could (and making friends along the way as everyone is so kind and welcoming)! Some of my favourite classes are: Fit Pump, Legs Bums and Tums, Spin and Flexi Stretch. Each PT is really great and puts their own unique spin on the classes, and the variety is perfect! I have since started personal training with Michael, and I've gained loads of confidence, motivation and become more consistent with workouts, which has made a huge difference to my health and physique- something I definitely couldn't have done alone, and haven't been able to do in the past. Michael always pushes me and believes in me, even when I don't believe in myself! I really recommend PTing with Michael for both newbies and people who need a little extra push Edit after over 1 year: This gym is my happy place! The people/community and personal trainers really make it wonderful! I've been training with Michael for over a year now, and he's helped me grow in my confidence and reach my goals/new years resolutions! Over the last year, Michael has tailored the sessions to suit me really well including incorporting more functional and HIIT elements to my weight training sessions at my request. I love his 1:1 sessions and classes. I truly couldn't ask for a better PT and recommend him highly to anyone! I also love the variety of classes with other PTs, in particular the hydrox-inspired, fit pump and stretch classes!

Fantastic experience: I’ve been coming to the classes here in-between workouts for the past couple of weeks and I always have a positive experience. Matthew is a fab trainer, he’s super friendly and supportive :)

Fantastic experience: The classes are amazing I’ve been trying to lose weight almost all my life even when I was going gym on my own for years I never saw as much progress as I have doing the classes at this gym. The staff are amazing and so friendly and definitely beginner friendly. I have been going for months now and never ever get bored I even do three classes one after the other. I have to say though I have been to the other gym groups in Liverpool and nobody does the classes like the Liverpool one location does. I walk 40 mins just to get to this gym for the amazing classes.

Fantastic experience: Really good atmosphere and staff are friendly. Very clean, tidy and equipment seems to be well looked after :)

Fantastic experience: I’ve been going to this gym for almost a year. I love coming here not just because I lost 10 kgs ever since I joined but because the classes here let you achieve your fitness goals by having fun. The classes are held for a group of people who do the same workout led by a trainer. This lets you do your workout with other people and that’s what keeps you going while you’re giving your body a hard time . The trainers are amazing, some of them are fun to hang out and have a chat with - Michael, Chris, Ellie, Matthew. I do recommend this gym as it’s open 24/7, in a good location in Liverpool One and also has great shower rooms.

Fantastic experience: I have been going this gym for a few years now & i love it . All the staff are really friendly and approachable & it is a nice environment to be in. I would highly recommend this gym

Fantastic experience: It's always clean alot of equipment to use

Fantastic experience: Nice

Fantastic experience: I am very satisfied with my place.. and the people who work there are also very helpful

Fantastic experience: Such a great gym, and great facilities considering the low monthly membership. The staff and trainers are friendly and engaging. Thank-you for creating a positive gym environment.

Fantastic experience: Great review across the docks, really relaxing. Loads of great classes - spin, circuits, abs, pump, 400kcal burn. Great trainers (Chris, Matt), all really approachable and know their stuff. They all run the classes differently which is great, keeps you on your toes. 3 floors, 2nd floor is weights - there's a 2nd room. Toilets, changing rooms, showers 247. Clean. Never had an issue with anyone, everyone is sound. Great value for money. Drink & protein bar vending machine. 1on1 PT sessions available. All new equipment. Vending machines, body reading machine

Positive experience: I've been a regular gym goer for several years and have been using this gym for about 6 months. I don't really see much of the complaining as justified here for such a cheap and convenient location. It does get very busy at times and many gym goers that come to this gym lack gym etiquette (weights literally left all over the place and barbells stacked with plates being left) but other than that I generally have a great workout whenever I'm here and the regulars here (and the staff) seem quite cool.

Positive experience: It would have been 5 stars "if" the toilets were clean.

Fantastic experience: The best coaches Chris snd Ellie gregory, so friendly and down to earth . made me feel very welcome

Fantastic experience: Well-organised, well-maintained, awesome staff, and have had great advice from Vlad, Phil, Michael, Ellie and Ellie, Chris. Highly recommended.

Fantastic experience: Boss gym great selection of machines. Super friendly staff

Fantastic experience: Ellie is so friendly and helpful, she is incredibly knowledgeable about the exercises. I also love Chris Monday night classes! Super energetic

Fantastic experience: Best gym in Liverpool!! Full of space (even in peak hours) and the best equipment.

Fantastic experience: good community and friendly staff! never a problem when wanting to ask a question or seek help! would recommend:))

Fantastic experience: Great gym good equipment

Fantastic experience: Great gym

Fantastic experience: The gym is really clean and staff are very friendly and helpful. The views are incredible.

Positive experience: The best thing about this gym is the view over the Royal Albert Dock. The sunsets from the gym are breathtaking. However, the toilet facilities are awful in the men's locker room. Some machines are broken. It gets very busy and it's mainly students. I would recommend it only for the views.

Positive experience: This gym has one of the best views. Pro: Cheap Good materials super friendly people Not that busy Nice aeration Also, PTs being very friendly and helpful, special thanks to Phil, for his help towards an inquiry I had. Cons: Since I lived in many countries, I have never seen a gym without paper roll on the corner and a spray in case you need them to clean before and after you use the machine, as ppl in Liverpool specifically don't use towels. I think this is something the gym firm needs to look at, it doesn't cost anything, and it allows the gym to be fresh and materials to be always clean. I give 4/5, the gym needs rolls and sprays and it will be a solid 5.

Positive experience: In terms of location. It has the best views while working out

Negative experience: I am leaving this review so that the management knows about the problem l talked about with different pt's a few times but l don't think they really care about it. I really like the gym, the staff is really helpful and kind, the gym is always clean. However, since summer, some of the members have been keeping some lockers for themselves, especially the big ones which are very handy in winter time if you do not leave your stuff outside like me considering they are expensive and might get lost. I talked with a few pt's about that but they just couldn't solve it. I cancelled my membership today after seeing the lockers as they were same again. (I have already mentioned about the problem here. There is another review mentioning the same problem in men's changing room. I don't think l need to send an email which will not be different than this review.)edit:thanks for getting back to me. I left my favorite gym, would like to come back as soon as being ensured that the problem has been fixed

Negative experience: I've been a member of the gym in Liverpool One now for over 3 years and in that time I've seen the standards slip slowly but surely. The place isn't maintained to the level it once was, equipment can be dirty and broken for weeks sometimes, the lift hardly ever works (which is not great if you have mobility issues) and the staff are usually nowhere to be found if theres a problem. The lockers are in a bad state. A lot of them are almost permanently occupied and locked by customers who were not even present (this was addressed but almost instantly the padlocks reappeared). A friend who uses the top floor for cardio said there was a broken air conditioning unit dripping water in to a bucket for weeks. There was a recent facelift which was really welcome but the owners really could do more to ensure the place is cleaner and fit for purpose. Its a flagship location, and a great one, I hope things can be improved.

Negative experience: Just good location not gym, equipments are old.

Fantastic experience: Just fab, use your gym group membership

Fantastic experience: Easy

Fantastic experience: Good!

Negative experience: Such a bad gym!! I paid for 9 months just to play cardio in the last floor. However, since I subscribed there is no A/C on the cardio floor and the weather is horrible and humid. Im paying for nothing and I got asthma so I can’t handle it there. The staff are always telling us that they will fix A/C next week and nothing happens. I want to report this issue and please fix the A/C in the gym at the last floor ASAP!!

Fantastic experience: The best gym in the Liverpool, united kingdom. This gym has all equipments , professional trainers and best view . Imagine you are doing gyn with a Merseyside view . A small tip to go to gym 5 days a week and also take the free classes . Top classes are Circuit , fit pump , abs training . Female may also like the the tums , bums and trunk additinally . Certainly i am greateful the gym group members . With thanks Dr. Shahriar ahmed Sujoy , CEO & founder, Shahriar’s medical acadmey . #gymgroup #Bestgym #Bestgyminliverpool #TopgymimUK #GymUK

Positive experience: Decent enough gym, great views and multi level... My only issue is the weight room, lack of mirrors and space in general. I find myself seeing alot of dead lifters and squatters facing away from the machines so they can see their form in the mirrors situated on the other side of the room... for me this weight room is the gyms only let down as everything else seems to be high in variety, with numerous machines, treadmills etc. Staff friendly and overall a nice place to train but I am seeking another gym to goto only having been a member here for a couple of weeks due to the lacking weight room.

Fantastic experience: The Gym Group Liverpool One er et stort treningssenter sentralt plassert i sentrum med flott utsikt over havneområdet. Luftige og oversiktlige lokaler i tre etasjer. Ryddig og rent. Åpent 24/7. Du kan velge mellom forskjellige type medlemsskap og for folk på reise er det flott at man kan kjøpe 1 eller 3-dagers pass. Du kqn trene for deg selv, melde deg på timer eller få hjelp av personlig trener.

Positive experience: Gym is good in liverpool one the best view but not clean and doesn't have a hair dryer..no comments

Negative experience: The gym group全体に関する評価です。 まず、アプリからキャンセルがスムーズにできないです。 アプリからのキャンセルがわかりにくく、キャンセルミスによる支払いを狙ったかのような作りになっています。 また、ようやくキャンセルしたと思ったら、まだ3週間ほどメンバーシップ期間が残っていたのにも関わらず、すぐにジムが利用できなくなりました。 そして3週間分のメンバーシップ費用が無駄になりました。 問い合わせしようにもカスタマーサービスへの電話番号があからさまに書かれていないため、電話のしようがなく、問い合わせを拒否している印象を受けました。 リヴァプールOneの設備やそこにいるスタッフは良好なので、キャンセルに関するところだけ改善をしてもらえれば気持ちよく使えると思います。

Fantastic experience: I Joined a few months back and I am so pleased I did I wouldn’t go another gym now, the staff are so friendly, the view is amazing while I complete my work out and it’s always clean and tidy! another problem I had in another local gym before I moved to this one was the toilet roll & hand wash but I have never had a problem with this in L1 it’s always filled up! It’s the best gym about

Fantastic experience: Been a member now for years really good for wa I need av been to some gyms in the passed and some off them are not the best cleaned but wow this gym is spotless who ever the girl cleaner is give her a pay rise because use are lucky to have her in general is a great gym great atmosphere the pts are really helpful and not snotty like in other gyms av attended with working away great asset to the city

Fantastic experience: Good view from the gym and nice clean gym 24/7. It's not busy in the morning so I like going there before working.

Fantastic experience: Helpful staff, matrix equipment 24 hours and day passes for the traveller.

Fantastic experience: Everywhere is clean. All staff are polite and courteous. The system is very organized. There is a spacious environment

Fantastic experience: With 3 floors to choose from this gym has so much space and lots of equipment to choose from. Being going here for a year now and I absolutely love it. The staff are super friendly and always willing to help out with anything you need. Special shout out to Helen she’s more than amazing and personally my hun experience wouldn’t be the same had she not been there with me.

Fantastic experience: Great service from Phill, the Manager! Extremely friendly, helpful and knowledgeable about his gym and assisting me with my enquiries :)

Fantastic experience: Amazing Gym.. With best equipments and amazing view. Just refreshes your body and soul. Much recommended. With gym membership- you can also enroll to there full body workout sessions.

Fantastic experience: Awesome gym! The kit is first class and great atmosphere

Fantastic experience: A nice clean workout space with high class equipments and friendly staff , special mention goes to fitness instructor Palmo who motivates her clients to push their limits with such ease and grace. Overall a good positive experience and would highly recommend to everyone

Fantastic experience: Best gym in town! The trainers and staff are very friendly. If you want a challenge, try one of Helen's classes!

Fantastic experience: The best gym ever and the staff outstanding !!!! Helen I have worked with you lovely energy and motivation !!!!

Fantastic experience: Such a great place for workout and all updated equipment’s..

Fantastic experience: The gym is very well planned with lot of weight machines and free weight weights. Also provides free group classes for different programs by skilled trainers which motivates me to attend the gym regularly.

Fantastic experience: Nice people and quite a big place to workout

Fantastic experience: Decent gym, friendy staff and good amount of equipment to use

Fantastic experience: The beat gym I've ever been to, amazing staff and the place is always is great condition.

Fantastic experience: Price is great convenient location in town. Staff are always happy to help and clean and friendly environment. Free classes included in membership as well 24hrs opening is great

Fantastic experience: Ellie with the fringe is a brilliant PT and makes this gym a fun place to be! Really enjoyed the LBT class I went to the other day as Ellie was so motivational and kept the energy high throughout the class.

Fantastic experience: Love this gym - it’s a great space and not like some gyms that are intimidating for older women like me. Staff are super helpful and a big shout out to Ellie Gregory-Thornley who is so smiley and helpful whenever I need some guidance on the machines or exercises.

Fantastic experience: Lovely gym. Had a class with Ellie Gregory-Thornley and really enjoyed it! Great PT and great energy. Thank you so much

Fantastic experience: Beautiful gym, located at the docks with an awesome view. The General Manager Phil always remembers my face and comes over to have a chat with me. This gym offers a wide range of equipment, it's clean and the team all seem very friendly.

Fantastic experience: phil is great!

Fantastic experience: Amazing gym! I love it!

Fantastic experience: What a wonderful gym, amazing staff, great management. Price is really great for all the equipment they have

Fantastic experience: This gym ticks a lot of boxes. It is a really good size (spread over 3 floors) with a lot of equipment and with friendly staff (great PTs) and gym goers. You feel welcome here whatever level you're at and it's dead cheap. Easy to get to, vending machines with what you need, free classes, plenty of lockers etc Just for balance; the mens toilets are awful and the muzak may drive you insane if you can't block it out. Go, try, cancel membership if you don't end up liking it

Fantastic experience: Really friendly staff and love the classes!

Fantastic experience: Great gym, brilliant and engaging fit pump and flexi stretch classes on a Monday night!

Negative experience: It's amazing how a gym can pump alot of money to improve it and it somehow makes it worse... They haven't bothered fixing the vents, it's not uncommon to be doing a set and having a random drop of water hit your neck, changing rooms are a disgrace, they look worse than a school pe room, a few of the lockers won't turn fully to lock and some look like they've been opened with a crowbar, and on top of that if you want to use some of the equipment just hope it's not on the bottom floor as they hold classes down there and if you dare go to use something to the side of them you'll get a lovely earbashing.

Fantastic experience: Great gym, staff are super helpful!!!

Fantastic experience: Best place I've ever been to and I've been to the Lego Shop

Fantastic experience: Just love to workout at this place

Fantastic experience: Nice light, airy gym. Really good use of the space available. Good selection of equipment, a bit limited in terms of lifting platforms (I'd recommend using Liverpool Central for that), but otherwise great. The highlight was definitely the fact this gym was tidy, I never had to search for a plate or dumbbell - amazing!

Positive experience: Equipment is probs best for commercial gyms round Liverpool, would be 5 star if the toilets didn’t stink like a morgue

Negative experience: I have no problems with the gym machines or equipment. It could be more bigger but it suits me fine. My main problem is the lack of hygiene and the disappearance of the cleaning stations. It would be nice to have the option of cleaning other people's sweat off various gym equipment. The toilets are so shocking i avoid them. They raised the price but haven't raised the level of hygiene and cleanliness. Reply: The Gym group have replied saying there are cleaning stations and I am ashamed that you've to lie. There are NO, ZERO, NINGUNO cleaning stations on any floor. I would know because I am in the gym DAILY.

Fantastic experience: Very good gym

Fantastic experience: WORLD CLASS PT ELLIE McG! Been hitting the GG LPL for the last 6 months and feel better than ever thanks to the diligence, dedication, hard work and rockstar personal training talent of ELLIE MCGUINESS. She’s been a constant source of inspiration, guidance and wisdom going above and beyond to check in after hours and respond to dietary choices. Her smile and personality make it a joy to come to the gym. Highly recommend!!

Fantastic experience: Always a wonderful place to come to. Staff are always so kind and welcoming, particularly Ellie McGuinness who always greets us with a smile every time we come in!

Fantastic experience: Just joined this gym and was amazed by how much equipment the staff are so friendly the cleanliness was amazing both the cleaning staff and personal trainers was working hard to keep the gym nice so impressed