Nuffield Health At Kents Hill Park

Negative experience: Unacceptable 58% Price Increase Without Consent and No Refund Offered: I have been a loyal Nuffield Health Milton Keynes member for four years, and I am extremely disappointed with how my recent membership issue has been handled. Without my explicit consent or approval, my monthly fee was increased by over 58% and the higher amount was taken from my account. The only notification was sent by email, which unfortunately went into my spam folder. As a result, I was not given a fair or reasonable opportunity to review, question, or reject this significant change before payment was taken. When I raised this concern, I was told that the increase was applied to all members and that no refund could be issued due to cancellation terms. I do not believe this justifies such a substantial increase being enforced without clear acceptance, particularly for a long-standing customer. Since raising the issue, my family and I have deliberately not used the gym for over a week to avoid any suggestion that we accept the revised charges. This situation has also prevented me from joining an alternative gym while waiting for clarity. Despite formally escalating the matter and requesting an internal review, I have received no response. This experience has left me feeling that customer loyalty and fairness are not valued. I would strongly advise others to carefully review how price increases are communicated and handled.

Fantastic experience: An exceptional venue for well-being and rejuvenation.

Positive experience: Decent little gym

Positive experience: Used the gym as part of the stay at kents hill park hotel, lots of equipment and not very busy

Positive experience: Near to home, lovely atmosphere, never over busy.

Fantastic experience: Great staff, pool, and gym

Positive experience: Nice hotel and facilities.

Positive experience: Nice location, good pool and sauna, quiet which is nice.

Positive experience: Nice place just sometimes is getting too busy

Positive experience: Not much gym equipment. Changing rooms are cooled by dust covered fans on top of the lockers, but the spa area is very nice and relaxing and clean.

Positive experience: Decent gym for the price, the shower heads in the mens room are older than most of the members and are pseudo-watersaving devices. The sauna, Steam room and pool are well maintained.

Fantastic experience: Very good amenities

Fantastic experience: Lovely place

Fantastic experience: Best place for fitness in MK. Courts Swimming Gym Sauna Steam room Jacuzzi that works Squash courts And the price is reasonable.

Fantastic experience: A brilliant gym, spa, swimming pool and more. There are also squash courts here. It was clean and spacious with great facilities.

Positive experience: Decent gym, with a good selection of equipment.

Fantastic experience: A bit tired and worn out, but there is some investment starting to be made, but it's got everything you would need and it's cheaper than some other gyms around. Great staff too

Fantastic experience: Great team, all work hard to deliver a great experience for their members, can't fault them!!

Positive experience: Was just a glance at the gym to see how memberships costs etc. Looked nice but price was a little high for my budget.

Fantastic experience: Friendly staff. Small gym, good pool, sauna and steam room. Refurbished recently

Positive experience: Good fitness facility.. very clean and welcoming atmosphere! Could do with some modernization.. Cardio equipments are new but still some strength training equipment needs an uplift. Overall it's a good !

Negative experience: amazing stuff besides this one women who was incredibly rude to me, when i first walked in she gave me attitude for no reason and was talking over me the whole time.

Fantastic experience: Great facilities and friendly staff team. Modern gym, great classes throughout the week, nice pool with steam and sauna. Plenty of parking, but guests must register their car on arrival at the club. Changing rooms updated in March 24.

Fantastic experience: Small, friendly gym with good equipment. Reception desk friendly, and clean facilities. Swimming pool and jacuzzi are personal highlights. Get in early as the pool can get busy!

Positive experience: Went in as a guest used pool, steam room and jacuzzi. Nice facilities, changing rooms could do with a revamp but other than that all good. Would be great if they offered some treatments

Fantastic experience: I'm lov'it . Also very friendly people working There - they provide you with professional help and a professional exercise plan and motivate you to act - because for them you are a Person who (if you have already come here) wants to change something in your life and for them you are already Great!!!! - you just have to WANT IT!!!! I love this place !!!! and I recommend it to everyone who needs a quiet place to achieve their goal. If you need a professional massage, there is also a handsome physiotherapist who will solve your muscle problems. I'm coming back here today! ❤️❤️❤️

Fantastic experience: Niroshan is the best, great place

Fantastic experience: Great place for a workout

Fantastic experience: Visited while staying nearby. Super friendly and helpful staff. Great gym and pool. Wish I had this facility near home.

Fantastic experience: I have been coming 2 months.... Pros The yearly membership, I think, is very good value for money, I paid £380. Please keep it this way Sauna, Steam, Jacuzzi are all very powerful on most days 16m pool 'doable' for folks not wanting to be an athlete Poolside has a few plastic lounge chairs Water tank for drinking on poolside too but you have to look for it Staff have been lovely Yes the gym equipment is a bit older and limited but I wouldn't put it down as a con - it's a small gym.... Get over it. Free weights and stretch areas Lots of encouragement to wipe down equipment after use There is a squash court, badminton, table tennis in the main hall Lots of classes, Zumba, Yoga, Spin, Water Aerobics (I haven't tired any of these yet) Never, ever have I seen anything go missing or taken. I accidentally left my goggles one day but they were returned to me when I asked next time Easily the best culture; the environment is ethical, considerate and polite. Cons Wish it was open longer on a Friday, Saturday and Sunday It does get busy in the car park and facility when certain classes are on, at peak times or when there are lots of hotel users that come over The monthly fee is £40 You need to bring a padlock for the locker Don't forget to enter your car registration on the reception terminal

Positive experience: Oversubscribed / not enough equipment, male changing poorly lit and dubiously cleaned. 16m pool is an oddity.... Parking struggles to keep up with demand Positives: Staff friendly Steam room is actually very decent

Negative experience: Unsafe Place. I have cancelled my membership after noticing unfriendly and threatening behaviour from other member. The complaint to the manager was not helpful, hence the reason why behaviour is encouraged. There are many other better and safe options available in Milton Keynes where decent and professional people go. Stay away from this gym.

Positive experience: Very small and a bit aged but the staff is very helpful, swimming pool is small but clean

Fantastic experience: Great health club, staff are friendly and classes are great. Clientele are lovely as well.

Fantastic experience: Very good

Positive experience: Nice and clean pool and changing area

Positive experience: I'm reviewing as someone who had free access to services as part of my hotel stay at Kents Hill conference centre. I only visited the gym and women's changing rooms. Gym is fair size with plenty of equipment that appears clean, staff sanitise machines every so often. Wipes and tissues are provided to clean used equipment and water stations after use. There is also a squash court here. I visited the gym between 12pm and 2pm and I was pleased as it twas not very busy! I wasn't bothered during my workout or stretch. The changing rooms have showers, hairdryers, and plenty of lockers. I didn't use it apart from to store my items away.

Fantastic experience: This is very amazing place! Not too much people and very clean. Personal is very good! Thank you for your service!

Positive experience: It's great but old and needs a serious refurbishment. Staff are 10/10

Positive experience: Yoga was gr8 again, but gym hall freezing!!

Fantastic experience: Cost effective and good value for money.

Positive experience: It's not David Lloyd but been there 15 years. Staff friendly, facilities reasonable. There are something like 30 free classes you can take from 6.30am till 8pm. works for us.

Positive experience: Didn't use the pool, but the pictures looked impressive.

Negative experience: The pool here is TINY, it's a very similar size to the one you'd expect to find at a middle school to teach children how to swim. The changing rooms and showers were not very clean and extremely outdated (there was a lot of sitting rust water in the mens showers and the urinals smelled like they may have been backed up). I was not able to visit and investigate the gym as I was only in the area for a single night. I would have rated it one star if I had actually paid my own money to attend.

Fantastic experience: Nice pool.sauna and steam

Positive experience: Good gym looking tired needs a revamp

Positive experience: Gym equipment good. Pool quiet and spa facilities nice. Did not appreciate the sexist attitude of the person on reception when I joined recently. Shame it is 2022!.

Positive experience: Very decent gym. Good value for money

Fantastic experience: Friendly staff and good facilities

Positive experience: Great staff, very helpful.

Fantastic experience: Lovely staff really helpful

Positive experience: Friendly staff, clean gym. But really isn’t suited for pure gym goers, more focused on swimming/classes/squash from what I felt. Small weights area.

Fantastic experience: Very pleasant environment at this gym with a good set up. Friendly and knowledgeable fitness professionals. The gym was clean and a good temperature to train in.

Fantastic experience: Great health club. Great range of gym equipment and a brilliant swimming pool, steam room, sauna and jacuzzi.

Fantastic experience: I love this gym. Its on the small side but it has everything you need. The staff are very friendly and welcoming.

Negative experience: The staff are friendly, the pool and gym nice. Could do with a major refurbishment as very dated and rundown especially in the changing rooms and pool area. Showers are a hit and miss whether they will be freezing cold or hot, so be prepared to shower at home!

Positive experience: Lovely little place for the price. It has a range of classes, squash court, badminton court, swimming pool, steam/sauna etc. The gym isn't large but it does the job. For the price it's great

Fantastic experience: Friendly, helpful and professional staff, great facilities and good value.

Positive experience: For badminton, the hall feels a little cramped and we managed to hit the ceiling a number of times.Floor markings need attention

Positive experience: Loving it so far

Fantastic experience: Highly recommend Anders for physio treatments.

Fantastic experience: Great gym

Positive experience: It is convenient, but for nearly £40 a month it does seem overpriced for what you get and the 'upkeep' of the building lets it down. The gym is quite small and there is not a lot of choice especially when it gets busy, and the equipment doesn't work properly (hardly any have signal to connect to TV like they should. The pool area is quite dated and tired and could do with a bit of TLC (many tiles missing in the pool, just feels a bit old and grubby), same situation in the changing rooms (the hair dryers are rusty etc). Staff are nice and welcoming, but for the price you pay it doesn't really represent a 'health club', you can probably get more modern and cleaner facilities at a leisure centre I'm sure!

Fantastic experience: Very good experience

Fantastic experience: Just rejoined today after things have got back to normal-ish. This is the best gym in Milton Keynes by far. Staff really caring and helpful nothing is too much trouble, it's just brilliant.

Fantastic experience: Great swimming pool and gym

Fantastic experience: Quiet health club - perfect to reunite your mind + body :-)

Fantastic experience: Lovely and helpful staff! We go here for swimming and enjoy it quite a lot.

Fantastic experience: Very friendly gym with a good swimming pool!

Fantastic experience: Amazing

Fantastic experience: Quiet most of the time. Has squash courts and badminton

Fantastic experience: Great gym, staff are lovely,

Fantastic experience: Good gym, pool, and Sauna facilities. Free to use for the hotel next door.

Positive experience: Is there any boxing bags in gym?

Positive experience: Great facilities including a nice pool which usually doesn't have too many people in there. Changing rooms could do with a few more facilities like a wet kit spindryer. Reasonably priced and conveniently located for my work.

Negative experience: Rude reception staff, and prize rise of £15 per hour on football, in a year

Positive experience: Smaller but very friendly gym with good selection of weights, machines, two squash court's, classes and a good size swimming pool. Towels are also provided, which means you don't have to take wet towels back with you, which is a great added bonus. Opens at 06:30, so plenty of time to get in before work.

Fantastic experience: Relaxing place to swim a mile!

Fantastic experience: It is a lovely gym. I have been to a number gyms in the area and it is by far the best. Good value for money too

Fantastic experience: Nice, friendly gym. Lovely little pool with sauna and jacuzzi. The gym itself is nice, not the biggest but selection of cardio, free weights and some weights machines, fine off peak. Lots of classes including Pilates 4 days a week.

Positive experience: Really friendly people and a nice pool and sauna area, but the gym is a little small and can sometimes feel overcrowded.

Fantastic experience: Great value for £38/month.

Positive experience: Good facility, friendly staff, well organised but getting a bit tired.

Fantastic experience: Love this place. Always get a room at a very low price. The place could do with a refurbishment but for the price you can't complain.

Positive experience: Needs a massive hygiene check up

Fantastic experience: Decent gym but to expensive for what you get not 24 hour and stuggle to get on the machines but the staff their are really helpful and will give you a detailed program talor for your individual needs so it's a bonus point , but bare in mind it is 38 a month and you can't use the other gym in the xcape so not really worth it but it's out of the way and hardly any fitness freaks here more for your average joe who gets intimidated by musclely people

Negative experience: Guest pricing now too expensive. No football on a Tuesday nights due to the change in price has put people off coming to the gym. I'm a member, and it effects me as not enough people attending football. I may rethink about not renewing my membership

Fantastic experience: Love it...

Fantastic experience: Great friendly gym.

Fantastic experience: Good value membership and pretty good facilities for the price.

Fantastic experience: Corporate gym

Fantastic experience: Best gym

Fantastic experience: Nice gym,

Fantastic experience: Very good place with excellent helpful staff

Fantastic experience: Been coming here for about 6 months and really enjoy it. They offer lots of classes, the gym is always clean. Love the steam rooms great after a good workout. They provide you with towels. You need to bring your own padlock for the lockers in changing rooms.

Fantastic experience: My gym is great

Positive experience: Completa...pulita e facilità di accesso

Negative experience: Too many people from the hotel use the health centre which makes it a little bit annoying when you've paid for a membership and can't use the machines when you want to.

Positive experience: Decent facility. Changing rooms could do with AC. Gym can be busy.

Negative experience: Checked it out but didn't sign up. Not really worth the money, considering other cheaper alternatives.....