Nuffield Health Shipley Fitness & Wellbeing Gym

Fantastic experience: Friendly and laidback space with good choice of food and drink options

Fantastic experience: Lovely friendly staff. Especially the hardworking Alison and Julie.

Fantastic experience: Wonderful staff. The joint pain class is a good send.

Fantastic experience: Love this gym ❤️

Fantastic experience: I’ve been a member for over a year and I’ve had nothing only great service from the moment I’ve joined. Deacon is a great trainer always helpful. Great family gym.

Fantastic experience: Phil, Steve and Abbie have really looked after me, always great service I've been a member for 15 years and many more to come

Fantastic experience: Great little cafe at Nuffield, food is presented well & freshly prepared. Poached eggs on toast with beans was a winner after my training session.

Fantastic experience: Great staff great coffee highly recommended.

Fantastic experience: Warm welcome from reception staff. Facilities are well maintained and clean. New spin bikes are a great addition! All PTs are friendly and helpful. Always have a good experience when I come to the gym! Would highly recommend.

Negative experience: Had a 12 month commitment to this gym from Feb 24, found out I was pregnant in October so haven’t been using the gym. Only just found out today that I could have got out of this commitment due to the pregnancy (I should have enquired). What is a joke about this gym, they failed to mention that the membership will continue after the commitment automatically, I wasn’t aware I had to email to cancel and now I have them ringing me asking for more money that I cannot afford to waste. It wouldn’t be so bad if I was going to use it.

Fantastic experience: Nuffield is the best gym! Alison & Charlotte keep the good vibes in the gym! Make sure they get they appreciation they deserve!!

Negative experience: Ive never reviewed anything before but today ive decided this review was fully needed.The centre is a huge disappointment, the behavior from staff is appalling. I recently experienced blatant discrimination and abuse from a staff member, NELLA HAPTON (TALL GINGER GIRL).i was trying to relax and enjoy a nice session of swimming, instead i felt a constant hostile situation created by this member of staff, she was very rude for ABSOLUTELY NO REASON!!!!!!!. This incident made me feel humiliated, unsafe,unwelcome. I left feeling disgusted and unwelcome. It's unacceptable for any gym to allow this type of behavior. I urge management to take immediate action to address this issue and ensure a respectful and inclusive environment for all members. Until then, I cannot recommend this gym to anyone. Its clear they treat people from a minority background differently, AVOID.

Fantastic experience: Very good and great service

Positive experience: Gyms not amazing by any stretch so it’s expensive for what it is. Paying for the pool basically

Fantastic experience: One of the many gyms I explored after leaving PureGym, and Charlotte is a real credit to Nuffield. She was very welcoming on arrival and gave me a tour around the gym, explaining everything in detail and answering all of my questions. I saw what I liked, especially in terms of fulfilling my requirements, and the access for disabled people, which prompted me to join. Can’t wait for my next session!

Fantastic experience: Good gym and clean

Positive experience: We were member and we stopped ad there were less perks (discounts on swim lessons etc) also they've shut the jacuzzi and the changing aren't as well looked after anymore. My kids still swim here for lessons. Turn over of staff hasn't been great but both girls are making goof progress.

Positive experience: The reception staff at Nuffield Shipley are all really helpful and welcoming and the classes offered by the instructors are plentiful and varied. My favourite classes are Marta's - she is the most positive, motivational gym instructor I've ever encountered and her classes are a joy. But everyone is great really and the facilities are good. It's a shame the spa pools are no longer operational but apart from that I can't really fault what you get for your membership which is one of the more reasonable Nuffield gyms around

Fantastic experience: Me and my husband visited this evening to enquire about this particular gym as we were looking for something that offered all facilities i.e pool, sauna & steam room. The ladies Abbie & Charlotte were both very welcoming on arrival and offered us a tour around the gym before we decided to join or not. We saw what we liked therefore decided to proceed. Charlotte was really lovely and offered us drinks and both ladies made us feel really comfortable explained everything in detail. We cannot wait to come back! Thank you once again for the brilliant service!

Negative experience: Broken machines take way too long to fix. Some members of this gym are absolute clowns and downright creeps in the changing rooms. Anti-social behaviour from many of the gym goers have made me want to cancel my membership and find a better gym. If I’m paying premium prices I expect premium service.

Negative experience: I dont know where to start, for the people of colour, avoid this gym at all costs racist staffs forced me to cancel my membership, been member since 2015, but i had no choice but to cancel my membership, the price is rediculous outed equipments, or there is no equipments at all, every other day something is out of order sauna , steam room , and spa is not been functioning for the last 2-3 years. The equipments are still same since i first started back in 2015, and before then. AVOID USING THIS GYM is waste of money

Fantastic experience: Similar to the other recent poster, I joined this January and have found the service and facilities excellent, with friendly staff. I engaged Hannah for PT who is also superb in skills and as a motivating influence. My advice is to check out the facility and make your own mind up! 3 months on and I am really amazed at the attention to detail from Hannah as a trainer which covers all areas of fittness and diet. This is a superb service and way more comprehansive than I would have expected. Its excellent value for the renewed sense of wellbeing and my advice would be 100% to hire a trainer to get the best of the extensive facilities on offer

Negative experience: Gym itself is really nice clean but staff don’t have clue how to talk to customers or Got any respect one occasion I took my partner and children they was in waiting area waiting for me one of the staff member shouted at my partner to leave and not allowed fir no reason second issue with parking they don’t have any markings on designated parking hence b people don’t know they are allocated for disabled or children or family’s they picked on me twice nobody else feels like they are racist with me I’m Gona call it a day not Gona tolerate this kind of behavior towards me we alll are equal should get treated same shame on you !!!!

Fantastic experience: Good mix of ages and people generally. Great pool.

Fantastic experience: What's wrong with all the haters out there!!! This is a lovely gym and a great pool. It's got loads of classes. The staff are great. I have been a member for a very long time. Can we all just appreciate what we have and stop being so quick to jump on the negative band waggon!!

Negative experience: Absolute shocking treatment towards costumers, lack of professionalism, and beyond a joke when it comes to problem solving. Now after finally leaving this place can say that the price is just ridiculous seen as they barley got any equipment to begin with. Also unattended children running around I’m changing rooms is not a good look. Wouldn’t recommend even to an enemy. Somebody with a very big media following I cannot wait to share this everybody.

Negative experience: A disappointment. Outdated & poorly maintained equipment. Constantly making cutbacks to facilities, despite cramming bodies through the door. Was a member there for 5years and it only got worse, whilst membership fees increased in line with inflation, yet cutbacks constantly, most notable the spar pools. Could go on, but leave some whinge room for others who need to share grievance.

Positive experience: Expensive for what you get. Half the time the hot tubs are closed and the gym equipment is very basic. Shower facilities are good

Negative experience: Seems to have a constant list of issues at Shipley. Set off today on a ten mile trek for a sauna. Got to the gym and it was out of order. What happened to texting members if there were issues? Last week they had no hot water. Few weeks ago the steam room was out of action. Time to move to a different gym.

Fantastic experience: I have been a member since it opened as Greens. Other comments are very negative and don't seem to appreciate the cost of living crisis hitting us all, including gyms. It is a shame the spa facilities have dropped recently but there is still a lovely pool, sauna and steam room. Changing rooms are big and bright, and lockers secure. The revived food and drink offer has been a welcome positive and I have never met any of these 'rude' staff others have mentioned?? Good value for the money my wife and I pay.... way less than other gyms that aren't that much better!!

Negative experience: Felt i needed to let you know of my experience with yourselves today. I brought my 3 year old granddaughter for her first swimming (trial) today and I was far from impressed. There was no warmth shown from the instructor at all and after 15 mins my granddaughter started crying wanting her grandma and wanting to get out. Needless to say she doesn’t want to come back such a shame because she was so eager to start her journey learning to swim. Very disappointed !!! It was the Shipley centre that we visited

Negative experience: I’ve been a member at Nuffield Health centre for almost 5yrs, during this time I have never experienced poor customer service until today! I was waiting around the reception area to speak with a member of staff regarding my membership, there was 3 staff members stood behind the desk talking to each other all 3 observed me stood around the reception area however, neither one wanted to speak with me nor acknowledge my presence. After waiting around for 10-15mins I walked off because of the poor customer service, it’s a pity that a good decent gym like that employ people with poor interpersonal skills. You can be assured that I will be cancelling my membership after today’s incident.

Negative experience: Poor customer service

Fantastic experience: Amazing gym everything 100% Today our car broke down in car park and staff went over n beyond to help thank you ladies always a pleasure to use this gym n the staff team are a credit

Negative experience: I was eager to try out this gym but since I’ve read the reviews about the spa being closed I decided not to bother with a membership. Nuffield usually means premium but reading these reviews I don’t think they are worth the money

Negative experience: The gym used to be to a reasonable standard of quality and service however, over the last few months it’s really gone downhill. The staff aren’t very helpful, considering the price of the membership it is really not worth joining. Most of the equipment is always out of order, they seem to love to put offers on to entice new members in yet the standard offered to existing members is below satisfactory. Not many spaces in classes such as yoga, if there is it’s the same people being able to book on.

Negative experience: This place has really gone downhill over the years. Half of the equipment is out of order, the spa pools have been closed, the facilities are in real need of renovation. You were previously able to get a towel when you visit but they’re still quoting covid as a reason for not providing them. Much better gyms out there. The main selling point was the spa allowing you to relax after workout but that’s now gone. Plenty of other areas to save cost - lights on all day, lots of staff dotted around or sat behind reception - but instead a core service has been cut.

Fantastic experience: Lovely gym,friendly staff lots of classes to suit everyone.

Negative experience: It was a very good all rounder but after they closed the spa from October it’s not really worth the visit. As after a good work out you want to be able to relax but not happening. The reson given to save on bills. Well they keep lights on all through day when they can easily be left off till it gets dark. They have far too much staff that are not actively working. They took away the best thing the spa when it worked. Unfortunately it use to be out of order every other day. Gym area is good & cardio but it’s the spa that’s letting it down. I hope the negative reviews might get them to switch them Back on.

Negative experience: It is a bit cheeky they have closed the jacuzzi due to energy price hikes. They need to reassess the membership prices.

Negative experience: Very disappointing that they have decided to close the jacuzzi's very hastily and without any consultation with the members, anybody who signed up in the last 12 months will have good reason to cancel the contract and leave, hopefully many do, horrendous decision.

Negative experience: overpriced

Negative experience: absolutely terrible. Not clean, staff don't know what they're doing, poor management, dirty changing rooms. No one enforces rules in the gym, people spit all over the showers, leave weights all over the gym. The management is very bad. Very clicky and full of entitled pretentious kinds.

Positive experience: Changing rooms and showers are not cleaned as I seen a few times also the shower are leaking need fixing

Negative experience: Group Exercise Manager Harriet very rude individual

Negative experience: Why has the stair climber been removed ? Not a lot of basic equipment that should be at this gym especially with the price , The membership at this gym isn’t exactly cheap , you get more facilities at jd gyms and pure gym …

Fantastic experience: Massive Shout out to all the wonderful staff at Nuffield Baildon! It has been over two years since I first walked through those doors, shaking like a leaf Scared to death at the very thought, reluctant, hesitant and probably a bit rude about the place tbh (apoligies) You Guys have quite literally changed my life Not only my fitness but you have given me my confidence back, my belief in myself, my ability to get out there and be amongst fellow humans You always make me feel welcome, allowing me to feel like I belong. So very grateful to you all You are all amazing ❤

Fantastic experience: Oo

Negative experience: One thing before I write this, the staff seem pleasant enough and it's no slight on them. But I would seriously advise a complete extension and renovation of the Gym areas, or stop marketing yourself as such. This is more of a lesisure centre and not a gym, there's maybe 4 or 5 machines in the gym area, with one bench press and 1 squat rack. This wouldn't be a problem but usually these are hogged and an hour workout would turn into 2 hours, it's really not suitable to most people who would consider bodybuilding/powerlifting, please avoid if you're wanting to go for these purposes. Swimming or general cardio should be fine however, I have to mention that.

Negative experience: Have been trying to call this gym for a few days now only to have the phone picked up and then put down. Shocking and appalling service from the reception. Something really needs to be done about this as you get paid to answer calls to potential customers. These people should not be representing names like Nuffield.

Negative experience: Outdated, had the staff doing the decorating, instead of employing professionals . Cleansing issues all around. The gym is ok to take the DD but not spend on the gym itself.

Fantastic experience: I would just like to say that the first impressions of this place is outstanding. I signed up today (9/12/20) over the phone with a chap called Chris at the Shipley branch and he was so helpful and warm to speak too. He quite literally explained things inside out and helped me to figure out if I qualified for corporate discount. I do, but I won’t use after work so there’s no point taking the anytime contract. So I opted for the off peak. Especially since you guys had an offer on at the moment for not charging us a start up fee etc Chris was a delight and not only did his job well but actually made me feel really comfortable. I have mental health issues ranging from anxiety, PTSD, depression and even before I mentioned my health concerns he was being polite. So it’s nice to know Chris gives every customer his brilliant service! Chris asked me to pop in to the branch at my nearest convenience to sign forms and to collect my membership card etc So the evening comes and my anxiety kicked in I didn’t know what to expect going there in person.. As usual I go in really bubbly and polite (because I know what it’s like dealing with people they can be so damn rude) and I approached a pretty, smiling lady called Ann Marie Told Ann Marie why I was here etc etc And she immediately made me feel welcome. I’ve spent years feeling like I’m invisible or just a number. Like I don’t matter. Ann Marie actually had a conversation with me about life. Something I’ve especially missed due to covid. She was so friendly and lovely. She had gorgeous hair too!! She asked for my advice on my eyebrows / make up (usually I’m the one asking for advice since I’m a tomboy) it was nice to feel like I actually exist for once... Ann Marie set up my card, booked me in for my induction session before my swimming slot and I’ve never felt so exited for a long time. Even just speaking to a bunch of people due to being locked away for months, apart from going to work (sad face) has already made my head feel better. When covid is over I’m bringing Chris and Ann Marie some chocolates for just being them. For just being lovely, honest and down to earth people... I love writing long reviews for good people. People are so fixated on writing bad reviews over stupid little things and it’s just not fair. So when I get excellent service I don’t mind spending the time writing this up. At the end of the day just like your staff, the world needs more kindness. So this is my kindness back. I hope people Chris and Ann Marie not only see this review but get some sort of recognition from their superiors please. Hard workers deserve praise. Without them people like me probably wouldn’t join.... Every business has their ups and downs. Things will always go wrong. It’s inevitable. However as long as your staff are happy and nice you can’t fail. As you can tell I work in retail. I’m a garage manager. And there’s nothing that cheers you up more than a nice review. Nothing comes close to the feeling you get when customers see you and appreciate you and your hard work. So to Chris and Ann Marie, thank you for making an anxious lady feel comfortable and peaceful. This review will be posted directly to Shipley branch via the website and google reviews and trust pilot Thank you. - Rebecca ♥️

Negative experience: Keep Enrolling my kids into swimming classes which have been paid for up front. Called before lockdown for a refund and advised we will not be attending. Called again Oct promised call back not heard from them again. Disgusting service and taken our money for lessons our kids have not taken.

Negative experience: I've been with nuffield Shipley for over 2 years so put of contract on a month by month basis. I work away all the time and got to use Nuffield all over the UK for a few pounds extra per visit. Over the Las 2 years this small cost has risen until Northampton wanted £15 for 1 day visit. Also whenever using the Shipley gym half the machines were out of order so I decided to cancel my membership. A months notice it should be but they wanted 2 months and have started to peruse me via debt collectors. Avoid at all costs

Negative experience: Been trying to book myself in for 1 to 1 swimming lessons for the past 2 weeks. 2 emails and 3 phone calls later still not getting anywhere. Keep getting told someone will be in touch but not heard anything back. Such poor service considering its £16 for a half hour session. Would understand if it was free and they had a big waiting list. Looks like i need to look elsewhere. What a shame!

Fantastic experience: Lovely A star

Positive experience: I’m 15. Can I go and pay for the day that I’m there or do I have to get a membership which I really make the most of? Would I also be able to use all the machines and weights?

Positive experience: I usually use a different gym but gave this a couple of visits, its a nice building, the changing rooms are large and the classrooms and pool is good, parking is free which is also good and the lounge area is large so the potential is there for a really good health club but let down by the gym, which compared to the rest of the building is very small, windowless and with dark and gloomy lighting compared to other parts of the building, the equipment also looks very tired and dated now, the other huge downer is that tacky commercial radio is blasted throughout the building even in the changing rooms, this really makes the place feel so downmarket, thankfully the coffee shop staff hate it so much they switch it off in their area - wish the rest of the building would follow suit, not everyone wants music everywhere and most of those who do are listening to their own choice on headphones, please turn it off or choose a far better type of less intrusive music and ditch the tacky commercials!! After using this more regularly I'd add that almost no lockers have hangers anymore, you can open more than 50 looking to find one, members have complained many times but with no action taken to remedy this by the club, also the GM removed almost all the yoga mats leaving only a handful and certainly not enough for a class, again no action taken to complaints about this. Seems to be the way with Nuffield as I've found elsewhere also justifiable complaints are just ignored.

Negative experience: So much potential but so many things wrong! There's a long list but I'm mainly annoyed because there's no way, to measure my body fat percentage. They have a pay machine but it gives out incorrect readings and in the health mot, they lack the piece of equipment that measures it..so how do I keep an eye on my progression? It seems they don't want to spend on anything...in many different areas.

Positive experience: Цены на абонимент нормальные, тренера хорошие.

Positive experience: Very poor that its not open later on a Saturday and Sunday but the one in Guiseley does.. For that reason, lucky to get 3 stars! Perhaps being able to use Guiseley free after your closing time, instead of paying a fiver might help.

Negative experience: Worste gym of the nuffields franchises.. very rude staff and the hygiene level well that's the worst i have seen gym equipment is filthy shower smell and lockers have dirt and hair in them .. avoid this gym

Negative experience: Been a member on and off since the place opened as Greens gym. There has been a steady decline over the years despite recent rebranding. Environment can be VERY noisy with boombox classes in central atrium. Older members poorly catered for. Disabled members also not properly catered for. Abysmal computerised class booking system. Have sone months left on my membership and will seriously consider whether worth renewing if current situation continues. Update: decided not to renew annual membership.

Positive experience: Steam room and other things out of order a bit too often

Positive experience: Fantastic Gym, but either Saturday or Sunday it should open till 8PM at least not 6PM.

Negative experience: Just left and won't be coming back. All the good staff have been replaced with awkward people. The hygiene side is appalling for the money paid. The showers doors are faulty sometimes, some have a little shelf to put stuff on and some don't so u have to put shampoo and stuff on the floor. The reception guy needs to learn how to smile,( with all types of people). The previous reception staff were much better

Negative experience: My husband and I have given our membership up the main issues were the cleanliness of the place. Changing rooms not clean and rather tatty clients can walk in to the changing rooms in their outdoor shoes spreading germs who knows where people have walked before coming into the changing rooms swimmers walk barefoot through the changing rooms to the pool, the pool has broken tiles and some tiles are dirty, spin dryer hardly ever works on a night. Some clients tend to get noisy on a night with no respect for other people or members of staff as we have witnessed first hand. For the premium price its just not up to standard. Its a shame because it could be such a nice place

Fantastic experience: Well laid out. Decent equipment. Helpful staff

Negative experience: Great trainers. Some good equipment, however I'm totally been put off by clients on an evening leaving equipment everywhere and generally being rude. Will miss the gym and staff immensely.

Fantastic experience: I use this gym on a regular basis and love it, I have Tyrone for personal training who in my opinion is a huge asset to Nuffield, he keeps me motivated and working hard towards my goal!! There are a few inconsiderate members who leave rubbish around and fail to return things they have used them, they would probably be the first ones to complain about it too!! I find on the whole the staff to be friendly and helpful, the gym clean and well equipped. If I had a slight gripe it would be the air conditioning isn't particularly very effective.

Negative experience: Said on the website that it closes at 10. Go to the gym to find out it closes at 8, totally spoiled a good day because of the lack of information given from the website. Gym is okay but the lack of weighs means you have to wait a lot to be able to have them for £46 a month it is definitely not worth it. Plus all I ever hear is people complaining

Positive experience: Just rejoined since it was greens and it's far better now.

Negative experience: The gym essentially is good however the price is ridiculous Ian on corporate rate and still pay over £50 a month which I believe is extortionate plus over the Christmas and new year periods the gym was closed for two months and the only option I got was go to guisley or else where, I don't want to go else where it doesn't suit so I would like subscriptions returned. Therefore due to price and lack of customer service I will be leaving to get the same equipment for a third of the price minus the swimming pool which I don't use any way bye

Positive experience: So the showers were Amazing so hot could have stayed in all day !! Gym decent but free weights old and naff. For a girl i have to say hair dryers worked very nicely, there was a few old style luxarys i loved!!! Pool was lovely with pool noodles for kiddies lessons looked great. Steam rooms full to the brim with hairy men could not sit down. Clean enough .. Jacuzzi stung eyes but needed!