Better Gym Brentwood

Fantastic experience: Absolutely brilliant gym. You would not think this is a commercial gym. Great family atmosphere, everyone show respect. And just an old school gym vibe. Not everyone in there own world. Couldn’t recommend anymore.

Fantastic experience: Very good gym been going for 2 years. very friendly staff as well as a good community

Fantastic experience: I’ve been attending the Better Gym for 2 and a half years and I must say from the staff to the equipment to the facilities I am very satisfied, every time there is an issue I feel confident that I can speak to the staff and they get it sorted in no time.

Fantastic experience: Friendly staff, very helpful in overcoming app technical shortcomings. Gym itself is fit for purpose, clean, has a good vibe and is not too busy (midday, weekdays)

Fantastic experience: Good facility

Fantastic experience: I love it. I go first thing in the morning so never too busy. Only one thing I would say, is they don't have anyone on the floor in case something happens. Or you need help. They people stay all the time in a lock room and it takes a long time to get them out if you need.

Positive experience: The gym is spacious, but it has a limited number of machines. The cables are broken and take a long time to be repaired. The machines are old and need to be replaced with new-generation equipment. Dumbbells are available, but finding moderate-weight dumbbells is challenging because they are not put back in their proper place after workouts.

Positive experience: Good gym

Fantastic experience: Fantastic gym. Great staff,great people. Excellent equipment.

Fantastic experience: Good place

Negative experience: Never been

Fantastic experience: Memberships are easy to find out, due to the amount of centres Better Gym have, it’s easier to download the app as you enter which centre you’re interested in joining and the membership prices are stated, only people with common sense will figure that out. Equipment does break due to the lack of care from members placing plates on cables that cause it to thread, these are logged instantly with technogym which can take up to 2 weeks for an engineer . The staff are very quick to report issues on the broken equipment. 5 workout benches, not 1 as reported and staff are always dusting/cleaning :)

Fantastic experience: Nice and clean

Negative experience: Never going to join a gym that doesn’t openly advertise its membership prices. You have a website, use it. It’s a no from me

Positive experience: Trained here for the last 18 months 6 days a week so this is the only review you need for this place. The equipment is decent, with good leg and chest equipment but the machines are notoriously unreliable, stuff is always broken and out of order with no urgency to get it fixed (the only good cable machine is currently broken for the 3rd time in 3 months) but the machines like shoulder press and Lat pull downs are totally fine. The free weights area is very good with dumbbells up to 50kg and 4 high-quality squat racks but some barbells are very used making it hard to grip. Only one bench press is a bad idea as there are always 2-3 people waiting on it. the music is terrible and way too loud – as someone who wore noise-cancelling headphones, and whenever cycling classes went on for some reason the whole gym would have to be forced to listen to stupidly loud music which made music and talking impossible accompanied by the PT shouting on the microphone. The ratio of cardio to weight machines is messed up with 50-60% of the cardio machines barely being used and some treadmills switched off due to energy costs despite our memberships being increased in 2023 and for a portion of this and last year the gym had no hot water which didn’t help. However, the gym is spacious and my workouts were enjoyable for the most part but I’d recommend avoiding the gym around 8-10 am on the weekends and weekdays as it’s packed and 4-7 pm as it’s really busy and full of school kids who don’t even train and waste time. But the opening times are shocking as they close at 5 pm on weekends which I know annoys many of the members there. There is a studio room for classes and stuff which is very beneficial but just make sure you avoid the tripod merchants taking up all the space when it’s empty. The staff and Personal trainers are very helpful and I can't say I’ve had a bad experience with them but I never understood why they’d start hoovering the place at random times (1:30 pm on a Wednesday) while people are all over the gym and it’s ironic how this gym is dirty: machines are dusty, dirt surrounding stuff like the smith machine etc. The sauna is mid, it isn’t warm in the slightest but the steam room is world-class and is usually empty which is enjoyable post-workout. There are lots of showers and the changing rooms are very spacious and I’ve never had any worries about someone stealing from my locker. For £32 a month, I actually enjoyed myself here and the members are really nice people I would still be here but the crappy opening and closing times forced me to switch but I would recommend joining here if you are a beginner or a local!

Positive experience: good for money but never have hot water an sauna is useless

Negative experience: I have been going to better gym in Brentwood since moving to London and I have been double charged multiple times with what looks like a duplicate direct debit, despite this quite possibly just being a mistake somehow I am receiving no help at all in regards to a refund / solution. No one on the ground can help me and I am left with the online team who have taken almost 4 weeks to come back to me and are claiming there has been only some duplicate transactions and they stopped in 2021. I sent proof from my bank that right up to currently I have been double charged for some months. I am not being listened to as a loyal customer, despite me moving away I am still using the Brentwood facilities and currently with one of their PTS ( who is amazing) but I am disgusted at how long winded this is ,it’s basic customer service that is clearly lacking massively & not taken seriously. I am being robbed for my money and no one is doing anything to resolve my issue.

Negative experience: Nice gym but don't understand their business model. On Mondays (around 12) they have spinning class where they play the music and commentary so loud that no one else in the gym can concentrate. Not sure why more than 25 members in the gym need to listen to the 5 members doing a spinning class

Negative experience: The gym in Brentwood is nice, but they simply can figure out to take the correct payment, and talking with the customer service (Irish Call Center I believe) they are clueless. So will be leaving the gym

Fantastic experience: I've been going to Better gym in The Bay Tree Centre ever since it opened. I generally walk there as part of the exercise routine but if I have to go by car it's easy to park for free at Sainsburys over the road provided you spend £5. Easily done on a bottle of wine to celebrate having completed an exercise class. The staff and regulars make it feel like family. To be honest I'd be lost without the daily routine. It does better for my well being than any of the happy tablets Ive been prescribed and I'm nearly beach ready lol. I mostly go to the morning classes as I lack the motivation to go it alone on the equipment although I do occasionally dabble. It's great value for money. Since the renovation was completed. Its inviting and done out to a high standard The staff always work hard in keeping it clean. Next move is to get my husband to sign up once he goes part time.

Positive experience: So yeah I went to prison today (and most days) for my workout. I must say there was no poor treatment by the guards or any reasonable fear of being violated while bending over to pick up the soap bar in the showers Better Gym, this entry system is annoying AF to be honest. I have to scan/tap multiple times before I'm allowed in, and when walking in I have to take baby steps to avoid damaging my ankles in the revolving prison-like entry system. Worst ever! Equipment, weights, training studio, and cardio areas are reasonably fine. Haven't tried the sauna or other facilities. Might update again soon if I do. Overall: Recommended . The prison entry system won't bother you too much if you have tiny feet

Positive experience: Good gym, value for money. Has a few areas in which they could improve, but which place doesn't? Staff come across as friendly and the few interactions I have had, they've actually been friendly.

Negative experience: YOUR TREADMILLS KEEP STOPPING ABRUPTLY HALF WAY THROUGH A RUN PLEASE SORT IT OUT BEFORE SOMEONE BREAK’S THEIR NECK

Fantastic experience: Nice little gym, everything you need, friendly staff, if you're Brentwood based check it out

Fantastic experience: Friendly and good place

Fantastic experience: The new refit looks amazing and they’re constantly bringing in new equipment. The team are always super friendly and helpful. Tom, Lisa and Mike are an asset to the company and all the other class instructors and PTs are well clued up.

Fantastic experience: Very nice Equipment big space to work out

Positive experience: Recommendations 1: would be better if the floor wasn’t so dirty everytime I put my stuff on the floor, maybe atleast hire someone to clean it regularly or cover the whole gym area with a carpet. 2: People constantly sweat on the equipment which isnt a problem but the hygiene when leaving it is not good

Fantastic experience: Helpful and friendly staff, Shevon helped me when I was struggling filling up the form.

Positive experience: Been coming here for last year . Decent music - spacious weights section. 32 a month is reasonable.

Negative experience: Gym itself is okay for the price, but the steam and sauna are both completely useless.

Negative experience: Sorry, but this gym is awful. I used to go here 7 years ago and today I came back as a part of my Gympass subscription and it was just terrible. The equipment needs a clean, if not a few cans of WD40 to help some of the machines move. The knurling on most of the bars was non existent, and let’s not talk about the prison like entrance.

Negative experience: I subscribed via gympass and the process to get in was to wait for a staff member to let me in. I waited for more than 15 minutes for someone to assist me before I’ve decided to cancel my subscription. I find it weird that the reception is a closed door, unlike any other gyms that have a nice and friendly staff who can be approached anytime.

Negative experience: Not sure

Fantastic experience: I have been coming to Better Gym for may years. The staff have always been very friendly and willing to assist when necessary. It has recently been refurbished which makes it a much nicer environment to workout in. I would definitely recommend joining. The cost is very fare. If you come by car and park in Sainsbury's car park you can have your parking fee reimbursed when you spend £5.

Fantastic experience: Great gym & new facilities, love the classes & instructors especially Michael lol

Fantastic experience: Great gym, good equipment very good staff

Positive experience: the gym is one of the most expensive in the region and leaves a lot to be desired in terms of machinery. there's not much.

Positive experience: Okay, not much there

Fantastic experience: I really like this gym, it’s welcoming and the staff are really helpful & engage with everyone as much as they can the changing room is always tidy and almost to many lockers, and there is a decent about of equipment in there which is getting better all the time

Positive experience: Been coming for years now, the staff are friendly making it a nice place to train, just need to update the equipment a bit.

Negative experience: Fix the running machines

Fantastic experience: Very good

Negative experience: Had to cancel my membership as the gym is so dirty, showers and changing rooms as the worst I think I have ever seen. Been a member on and off for 10 years (started when it was fitness first) please look else where

Negative experience: Did not go into Better Gym and am not a member so cannot rate

Positive experience: Better is better and following all instructions of COVID and the equipment's are great for a workout, if you're fitness minded then this place will be cool to go on daily basis.

Fantastic experience: Good gym, well maintained

Negative experience: Some of the running machine weren't working and I don't mean the ones turned off for social distancing. Very limited equipment, benches etc.

Positive experience: solid

Positive experience: Now back to using this gym after covid lay off. I notice alot of people there are not following cleaning guidelines eg. Cleani g equipment after use. It's also not being monitored. Also noticed cleaning generally is not being kept up - complacency seems to be setting in!!

Negative experience: Done a complaint last year about the showers and steam room being very dirty , showers are now in an worse state , no hot water and never been cleaned , steam room Is shut , sauna doesn't work . Asked a member of staff about the issues he said he doesn't know .

Negative experience: Gym equipment is varied, great choice of equipment, sadly, the vents are thick with months/years of dust, dirt etc... and the weight machines are full of dirt, hair, dead skin, dust, absolutely disgusting.

Negative experience: I was a member of Better Gym for 2 months and have recently cancelled. The staff aren't to be seen when needed for advise and the gym is in a poor state of repair, equipment doesnt get fixed and the cleanliness of the facilities is very questionable. I have joined another local gym.

Negative experience: Filthy gym. The equipment has not been cleaned for months and most of it is falling apart and covered in dried sweat. It smells of BO because there is no air con and is very hot and humid all year-round. The changing rooms and showers are worse, with a sticky residue on most of the lockers. The only staff present are personal trainers who just tell you that they can't do anything about the state of the place because they don't work for the gym. I can only assume that those leaving positive reviews either work in this gym or have not been there for ages as it is a horrible place.

Fantastic experience: Awsome gym all the equipment I need. If you need a personal trainer ask for seral he a amazing and his knowledge is second to none.

Fantastic experience: Grate place to work out

Negative experience: Quite possibly one of the worst gyms I've been to in my 20 years of training in gyms around the uk. Equipment never gets maintained, I.e pointed out to staff that the bolts on a rowing machine needed tightening as the entire unit rocks whilst rowing, this is a 60 second job, it's been a month, nothing has been done. Staff seem incapable of putting tissues and cleaning bottles into there designated holders, or even putting them out. Toilets are filthy constantly out of order. Weights are never put away, staff seem uninterested in informing certain members not to drop weights. There's a reason this place is cheap. Oh and they randomly do filming of the retarded towie bunch here where they close half the gym off so paying customers can't use it! Avoid

Positive experience: the air con gets a litle bit too much when its pointed straight at the machine youre on, other than that good venue busy time is between 6pm and 7:30pm if you go before or after you should have no trouble finding a spot to work out in

Positive experience: Starting to become a kindergarten with teenage kids running about like it’s a playground. Shame, as otherwise it’s a good gym. Rare to see any staff.

Fantastic experience: Best in Brentwood

Fantastic experience: Brilliant

Positive experience: Equipment is very good, but too much space dedicated to fad equipment that could be used for more traditional weights. Sometimes a bit dirty and tired in the changing rooms and showers. But cheap and no contract.

Fantastic experience: Really great gym in the centre of Brentwood

Positive experience: Great place to workout. But still there is more things to improve.

Fantastic experience: Spacious, good equipment, and friendly staff

Negative experience: Poor once again no hot water, the staff are simply not around to hand and assist, and those who are, well they seem to float around and are simply not interested in the gym or the customers welfare !

Negative experience: Regret signing up to this gym. I would advise you to steer clear. A steem room that is out of order 99% of the time. A non existent air conditioning unit. When it’s hot outside the last thing you want to do is come and train in an even hotter gym. No joke it’s hotter than lava. The staff are friendly if you ever get the chance to meet them. Avoid this gym people. Price sounds good but it’s cheaper for the wrong reasons. Join A better gym. AVOID BETTERGYM. If things ever get better I’ll delete and replace this review. Until then I totally regret joining. Lucky it’s my last month

Positive experience: Good price but air conditioning non existent in middle of summer

Positive experience: Great price but a bit small and a bit too warm in there, turn up the aircon! :)

Positive experience: Good gym with lots of varied equipment. Can get busy especially weekdays between 15.30 - 18.00. However air con and showers can be temperamental and frequently have problems. Parking only available in local multi storey car park which adds to the cost of your monthly membership.

Positive experience: This gym is decent. A vast array of machinery and equipment, staff dotted about to help out and have a chat if need be. There are classes of different sorts (you can maybe tell I didn't bother with them). A good all rounder, but parking is annoying. You have to pay in the multi-storey which costs money of course. So unless you love a short walk away or you drive here after 6.30pm when you can park on the street.. it's not really worth it. I ended up joining another gym purely because of this.

Positive experience: Small but very tidy gym!

Negative experience: Very poor

Positive experience: Don't forget about contact

Fantastic experience: Great local gym in the heart of Brentwood

Negative experience: Air conditioning never works, rarely hot water, broken equipment that does not get repaired with gym, changing room and shower areas filthy. Better gym have managed to turn what was a great gym under Fitness First into the worst gym I've ever been to.

Negative experience: Not keen on this gym. Was a member for about a year having moved house and kept membership going. Hardly anu staff to be found. Turnstile entry introduced 3 months after I moved, kept refusing entry even though I was assured my membership was still valid. Sauna and steam room constantly out of use, sweat drips on the equipment even when I arrived first thing as thing after they had opened ugh. Left and joined DW just up the road. Much better than BETTER!

Positive experience: Could be better !

Fantastic experience: Good work out!

Positive experience: Ok

Positive experience: Would get a higher rating if someone made sure the free weights are in the right place, and the aircon was less temperamental, especially in summer. This results in dank shower cubicles.

Negative experience: Why would anybody pay to start a membership? surely the cost of the membership is enough?!

Negative experience: Cold air conditioning on full all the time, dirty lacks atmosphere

Positive experience: Nice friendly atmosphere. No prima Donna's

Negative experience: Crowded. Nothing works properly. There was atleast 5 weeks delay to fix Air-conditioning in the peak summer. Cleaning the changing area happens right at peak time while people are changing, it is annoying. Shower gel is not filled regularly. Non working hair dryers are lying around, they have not been replaced for 2 months now. Basically management is poor. It can be managed better.

Positive experience: I went here instead of the Romford branch which has hardly any free weight equipment. The Brentwood gym has much more so will use again.

Positive experience: Out of town small mall. Clean no youths in hoodies!