PureGym London Hammersmith Palais

Fantastic experience: PureGym Hammersmith is an excellent choice for anyone looking for an affordable, well-equipped gym in a convenient location. The membership offers great value for money, with a wide range of machines, free weights, and functional training areas. The staff are always friendly and approachable, creating a welcoming atmosphere. A special shoutout to my personal trainer, Anna! She is truly outstanding—knowledgeable, patient, and incredibly motivating. She takes the time to understand my fitness goals and tailors workouts to push me while keeping things enjoyable. One small improvement I’d love to see in the gym is more mirrors upstairs in the stretching and free weights area. It would be really helpful for checking form during exercises.

Positive experience: everything is great, there’s more free space and the part un use is greatly distributed. only thing, a shoulders machine (seating lateral raises) was removed and was actually very helpful because i have an injury that wasn’t compromised with the machine

Negative experience: The gym had a small upgrade in the equipment however the change was minimal. Just some replacement of old machines / not a great range of new machines brought in. the men’s lockers and toilets are often dirty and smelly. Cleaning and Hygiene in this gym is quite poor. Definitely needs a change of company who cleans the gym regularly

Positive experience: Possibly the best PureGym in London. Huge free weights area, as well as many racks for squats,deadlifts etc. massive upstairs cardio section with more weighted machines. Toilets are terrible though, might be the worst designed sink I’ve ever seen and they smell crazy bad.

Negative experience: As many others have said its a very unclean gym. Wish I had seen the reviews before signing up. Have been to so many pure gyms in different countries but never as messy and dirty as this one. All the equipment looked like it had hardly been wiped down and the girls changing rooms were a mess with the sinks smelling so bad. Will be changing asap. One session was enough to never want to work out here again

Positive experience: Good equipment, dirty gym. Lots of space for working out and plenty of equipment. Good range of cardio machines, free weights, power lifting equipment, and regular exercise machines. Plenty of space for stretching and rehab workouts. Shame the bathrooms are so dirty. Poor smell, infrequently cleaned. Vending machines often don't work. No signal in majority of gym particularly downstairs. Decor and environment are bland.

Negative experience: I begin the subscription to this gym a week ago, I booked a induction day that they cancelled without any advise or notification , do I went to the gym two or three times, and I never see nobody there. It’s always unstaffed. I will ask for my money back. Unacceptable the way they treat you. I don’t recommend at all this place

Fantastic experience: I had fun working out for the first time in a gym, and I will tell friends about it.

Negative experience: Multiple instances of instructors not showing up for classes with no warning of any kind. But members can only cancel up to four hours before and are banned from signing up for future classes if we miss 3 classes in the same period.

Negative experience: Absolutely avoid. Thieves active in the locker room. Items were stolen.

Negative experience: The gym is dirty, no one cleans it. Tissue papers lying at machine for weeks in same place Toilets aren’t cleaned Managers aren’t available if there is an issue! Sucks!!!

Negative experience: This gym has a great space and potential to be one of the best of Pure Gym chain. However the lack of maintenance shows the machines are not in their best shape despite being functional. The men's locker are often smelly with the skin and toilets always dirty. I believe there is a poor hygene management overall in the gym. I rarely see managers or gym staff on the floor which I believe allows clients to behave as they please.

Positive experience: This PureGym seems to have a lot of extras that other chain gyms don't have, such as the water massager, the body composition kit. It's large, almost too large though as they don't seem to know how to use the space well. There is a great free weights section, but limited mat space. It does smell of body odour and old nightclub downstairs

Positive experience: This place has the potential to be a decent budget gym. There is a decent range of equipment and the space is a good size. However, the gym is a mess. Equipment is rarely returned to the correct place. Most of the gear is poorly maintained. The whole gym is pretty dirty. It would appear that management do the bare minimum to keep this place going. The majority of members treat the space with no care or consideration and do not tidy up properly after themselves. This being said, it is sadly still one of the better gyms in the area.

Fantastic experience: I can’t recommend this gym enough! The classes are always top-notch, and the trainers are truly amazing. Special shout-out to the lovely Andre, who went above and beyond when I felt unwell after a tough class. He kindly brought me a drink and a protein bar, and his kindness really made my day. This gym not only helps you push your limits but also shows how much they care about their members’ well-being. Highly recommend yo anyone looking for a supportive and motivating environment!

Fantastic experience: Edited review: They listened to our feedback and changed the gym! I’ve been a member for around 3 months now and it’s awesome. It’s super clean (with many cleaners in the gym around 2pm today). Staff are friendly and helpful and the equipment has been cleaned and updated. My favourite gym in the area :)

Negative experience: I have been a member of this gym for 5 months. An additional 20 pounds were deducted from my bank account under the name of a management fee. They first agreed to refund the extra amount. I terminated my direct debit order because I lost my trust. They said I would not be able to get a refund in this case. I have direct debit orders in many places and they cannot even deduct 1 pound more without my approval. 2 of my friends who heard about this situation cancelled their memberships. This gym does not honor the membership fee promised to you, they may charge you more without your knowledge. Please check your accounts. or do not choose this gym.

Negative experience: The gym is always crowded, untidy and unclean. The hygiene is unacceptable. For example, what you see in the pictures has been there for days without anyone doing anything about it. Would not recommend!

Fantastic experience: Annamaria and Tamas are good trainers. I really enjoyed attending their class.

Fantastic experience: Great gym with great PTs and facilities. Annamaria's Saturday morning classes are a blast. Same as Tamas, Mo, Jonathan, Lorenzo...what a team!!! Lot of fun thank you all ‍♂️ Cristina

Fantastic experience: Ana Maria's session is the best to start the weekend!!

Fantastic experience: Amazing class, 5 stars and always new exercises techniques to the class, thank you

Positive experience: There is little to no phone reception in most of the gym floor using cellular data with EE as it’s a huge concrete space with metal ceilings So There is no internet access at Hammersmith and being here for more than an hour I need to go Outside to get reception There is an O2 WiFi here that doesent work properly so I am unable to access music whilst at the gym, And the music here is terrible . Please respond as there is no staff in the hours when I attend this gym. Not had this problem at Fulham Broadway and i love the facilities at the gym regardless Something like a customer WiFi code would be a great suggestion

Negative experience: Really not a good gym. Very dirty, smelly in bathrooms and in gym (stale sweat and breath-smelling air and little ventilation), classes are not good and they allowed too many people to get memberships so now it's crowded at most times. Same machines been broken for 4 months without a timeline for their return.

Fantastic experience: Good gym, great space - there is also a water spot for you to fill up yo it bottle which I notice some other gyms are missing.

Fantastic experience: Great classes from Anna and Tamas! Perfect mix between workout and fun. Every excercise is explained in detail and, even with the good number of participants to their classes, they are able to follow each person and make sure everyone trains in a good and safe way. Wonderful energy!

Negative experience: Gym is OK. Does the job. However, during a class in the functional area, apparently I can't even get any equipment on the shelves. So no med balls, sandbags etc. They're not being used, I just can't get them because a class is on. I got told off when I tried. Ludicrous

Fantastic experience: Annamaria is literally the bee’s knees! Her bodytone class is the best class I’ve ever taken — she’s so specific with her feedback to each person and really makes sure you’re doing things safely and effectively.

Fantastic experience: I can use any PureGym thankfully due to my membership being linked to my private health insurance and I have to say this is my favourite PureGym. If you drive it's impossible but walking or via public transport it's perfectly fine. Massive, a lot of free weights and power lifting equipment.

Negative experience: Prices go up and nothing is working. Honestly not worthy at all.

Negative experience: Machines are constantly malfunctioning. Please, finally fix the leg machines! They have been out of order for more than six weeks in a row! Unbelievable.

Negative experience: I've been a member at this gym for over 3 years now, it was great at the start. Whilst we have seen continual increases in membership prices the quality of the gym experience has drastically plummeted. It's virtually impossible to get in a training session due to how oversubscribed the gym is. I've resorted to only being able to train upstairs with the more basic machines. Even if you are able to get a seat at one of the benches downstairs everything is filthy, equipment and dumbbells are scattered everywhere and the air smells awful and musty. Most of the staff here are fine but there is minimal effort made to keep things organised and clean and much of the equipment is in serious need of repair or replacement. Some members abuse the machines causing them to break and people should have minimal levels of vetting before being able to train here as some of the few ruin it for the most without any consideration, I've seen 2 fights break out in my past 10 visits, once with my partner training with me and it totally spoiled our session hearing a screaming match between two roid heads. The mens changing rooms are absolutely vile, many people have also told me that they have to hold their breath going in there including staff - it smells awful and is not cleaned despite cleaners signing the sheets on display. The urinals are often blocked/overflowing, the two toilets are an absolute biohazard covered in excrement stains and waste and the mirror and sink are always covered in dirt, hair etc... I've attached a couple of pictures of this . I went today and for the first time just left after 5 minutes, there just was no chance of a good session. Amongst the chaos new members were being shown around, all they care about it getting more signups and once your in the quality of your experience is given zero thought. There was recently a Gymshark event here and external managers attended making sure the quality of the gym was high and clean so the capability is more than there, the bathrooms were clean for one day but of course this was not maintained, just a show for one day - this should really be the baseline standard paying members should expect, not just for special one off occasions after which it quickly falls back into a real state. With the upgraded membership you're supposed to get access to one of the two massage beds 10 sessions/month and also the sports water, both of these are often out of order and the membership just feels like a ripoff, especially with the constant sneaky price increases. I'm going to be finding a new gym.

Negative experience: I’ve been coming to this gym since like September last year. It’s unbelievable that I see so many people wearing a jersey that says Manager but the funny thing is that the treadmills at least four of them a lot of time are out of service but you know what? They don’t notice that they are out of service and they have to put out of order on it and you go there like an idiot. Press the button full one minute of course is not gonna work because he’s broken. There is an abs is Machine Disgustingly worn out And the leather is just all of everywhere when you put your legs in there pieces of the cushion stick onto your legs and your arms but for weeks, no one notice I don’t want to mention the men toilets. I think there is a cleaning checklist in the bathroom. And I believe they just tick it, but they never clean it. I have the Highest membership And it’s very convenient for me because its close to where I live But something has to happen with this guys they need to really get on with their jobs in a better way, Seriously, its simply Unacceptable I don’t wanna go to the one in Putney because to do pull up is not very good there since the ceiling is not high enough But I just hope that someone reads these and start actioning the problems if a treadmill is out of order put the flipping sign on it, And all of those machines in bad condition, fix it do something about it

Fantastic experience: After being scared to join a gym for many years I’m glad I made the first step. Mel has made my experience so smooth and pleasurable. She is always around to help and guide me, knowing my goals she pushes me to be the best version of me. I have recently started joining Karen’s classes and he is outright amazing! Again always able to help when I’m struggling & empowering. Thank you both ❤️

Positive experience: This gym is too busy and needs more cleaning specially changing rooms. I regularly attend classes and after going to many gyms only some instructors are dedicated and seem fun and engaging. I understand is a business for personal trainers to get clients too however not everyone can afford to get one. I think they should pay staff better so they would be more motivated to perform and help people.

Negative experience: Gym price goes up, but gym gets worse and worse. 3 year membership and will likely cancel. 50% of the cardio machines are out of order. Not to mention there’s hardly enough of them to begin with… 4 rowing machines (2 out of order for months), 4 stair master (2 out of order), about 40% of the treadmills out of order. It’s a joke. Charging £36-£40 a month for a gym where there’s hardly any cardio machines, and 50% of them ALWAYS out of order. Ventilation system sucks. 1/2 of my visits there’s no AC and there’s just an unpleasant odour of sweat. Thirdly, no internet between 3pm - 7pm or so. 2/3 times a week I come into the gym, and walk out 10 minutes later as I can’t listen to music nor watch anything. No gym wifi too. Can’t even open the PureGym app to scan to leave. Second I’m outside, internet works. Exact same issue with my partner’s phone. He’s with EE and I’m with Vodafone, so nothing to do with phones/internet providers. Just weak internet/signal in the gym. I’ve been walking out more times than working out. Not the cleanest gym either. I see other reviews say the same thing. It’s a really big shame this is the only cheapest gym in my area. However will likely be cancelling and finding another pricier gym as I have no choice. Would recommend people to not waste your money on this gym as I have no idea what they do with the money considering the gym is worsening and half the equipment doesn’t work.

Negative experience: This gym has gradually got worse and worse over the last 3 years that I have been going. Firstly being closed for long periods of time last year without us being reimbursed at all. Secondly, the price has continued to increase under our noses, for no real reason, other than corporate greed... The facilities haven't improved and it hasn't gotten less busy. It is now incredibly overpriced and other gyms in the area are charging less for much better equipment. Thirdly, it has become totally oversubscribed. It seems that since the refurbishment they haven't capped the amount of subscriptions for the gym and it is busy at most given points of the day now. A few times now it has been so busy that I have walked around the gym to look for some equipment to get on and have walked straight back out. Someone sort it out!

Negative experience: This gym has several issues that significantly impact the user experience. The ventilation system often doesn't work properly, resulting in a persistent unpleasant odor. Additionally, there is no natural light in the basement location, exacerbating the issue. During the summer, the lack of air conditioning makes the environment uncomfortable. Furthermore, the staff's attitude towards patrons is disappointing; they seem more focused on upselling memberships than assisting with workouts. The decision to conduct training classes in the main gym area instead of designated spaces leads to overcrowding and disrupts members' workouts. Overall, these issues detract from the gym's appeal and make it difficult to enjoy a quality workout experience.

Negative experience: How about the mirrors as several people mentioned, even at the cardio equipment on the wall?? It feels like you running into the wall you can't see yourself or anyone, for thar matter. The cardio can get long in distance & time, and rather boring without mirrors. Or perhaps could the turn machines around to face gym floors. I cancelled my membership because of the lack of the mirrors.( Ikea is cheap for mirrors. Just a thought.) Thanks.

Fantastic experience: As a 66-year-old woman living with diabetes and experiencing significant muscle loss, I was initially hesitant about starting a physical fitness journey. The thought of joining a gym was daunting, especially at my age and with my health concerns. Nevertheless, I joined PureGym Hammersmith, and I'm really glad I did. PureGym Hammersmith Palais has wide array of machines, facilities and spacious workout areas. What truly sets this gym apart, though, is its incredibly attentive and responsive staff. As someone new to the gym scene, I was surprised by the welcoming and friendly atmosphere. It felt like stepping into a supportive community, not just a workout space. Most of all, Melanie, my personal trainer, is what has made this an amazing experience. Melanie has been a blessing on my fitness journey. Her professional support, with her empathetic encouragement, have really helped me. Melanie's approach is not just about physical training; it's about building confidence, discipline, and resilience. After 53 training sessions together, the results speak for themselves. I've gained 2 kilos of muscle mass, seen a general increase in strength, and improved my mobility. Even more encouraging are the gradual improvements in my blood glucose levels, and overall, I feel fantastic mentally. To anyone considering a gym, especially those who might feel intimidated by age or health conditions, PureGym Hammersmith Palais is a wonderful choice. And if you can, hire a personal trainer like Melanie. Her invaluable support has transformed this challenge into one of the most rewarding experiences of my life. Thank you, Mel, for everything.

Fantastic experience: I have recently joined in the new year after meeting Melanie who is the manager there. She inspired me to start strength training from a total beginner level. I booked a package of sessions from her over January to kickstart my journey. Melanie empowered me to become confident to use the machines and establish a routine that I feel confident in doing by myself, her experience, enthusiasm, passion & personality made the experience so enjoyable and I’ve found great value in training with her, I would highly recommend using the gym and especially booking with Mel, a fantastic PT & manager who clearly is very admired throughout her team and gymgoers there. I will be booking more sessions in the next month.

Positive experience: The gym should be cleaned mroe often not 1 per week. There is always some machines and equipment that does not work. Overall the gym have nice varity of equipement and weights. And good personal trainers especially Mo

Fantastic experience: I've recently joined the gym with little to no confidence, the staff are all really pleasant to speak to, giving me the confidence to keep showing up after lacking a lot of motivation. Shoutout to Nick for his amazing encouragement to push me to stop slacking. The Hammersmith team is such an amazing team, I've been to a few of the classes. They are so so good. Karan's strenght training and Muhammad's LBT class are not to be missed, they really go the extra mile to not let you quit on yourself and leave you feeling healthier and stronger everytime.

Positive experience: Having been a member of PureGym Hammersmith for several years, I've come to appreciate its spaciousness even though it can get quite busy at times. The community is generally friendly, which creates a positive atmosphere. However, there are a few individuals who could be more considerate – dropping weights loudly after use isn't necessary and disrupts the environment. Since the refurbishment in December 2022, the gym has a refreshed look, which is a welcome change. But I'd like to address an important safety concern: the spot arms/safety bars need to return to the racks. They are vital for members who are performing heavy squats and were available before the refurbishment. Their absence now is quite puzzling and potentially risky. Overall, despite these points, my commitment to this gym remains strong. It's been my go-to place for fitness for years, and I'm happy to continue my fitness journey here.

Negative experience: Most disgusting PureGym I’ve ever been - it is NEVER clean - i have gone early morning, afternoon and evening and not once has it been cleaned - it’s not only the people that go to this gym (that refuse to put weights back or clean up after themselves) but also the staff who always seem to be here just potting about rather than putting the weights back and making it look presentable - it is literally a safety hazard at this point cause everything is flung everywhere - I’m finding dumbbells everywhere - plates scattered. Most horrible PureGym ever, do not come to this one - not worth the money at all UPDATE 22.09.24 Still the most disgusting gym ever - the equipment is completely dirty and the girls changing rooms looks a state - of course as previously said, it is the people who go here and don’t clean up after themselves but at a certain point you would think the staff would take some initiative to sort it as well. Like with the changing rooms I’m pretty sure they’re meant to get checked regularly so the state I saw it today at 1pm lets me know that definitely doesn’t happen. I do get cleaning a large gym is of course a big task, but it must be terrible management if there isn’t some sort of schedule to ensure the gym is unkept and not a literal health hazard. Absolutely disgusting, and it’s not like the gym is a cheap PureGym - defo not worth the money. Not to mention, equipment constantly breaking and taking months to fix. Don’t waste your money here.

Positive experience: I’ve been a member of other Pure Gyms before but this one is my least favourite. There’s no phone reception so you have to make sure to download music or workouts ahead of time. The wifi they have is O2 and works very sparsely. It also doesn’t have any windows which makes it very dark and uninspired. Machines are often full but there’s a good offer if you can make off-peak times.

Negative experience: RUDE STAFF. Arrived at 6.30am with some friends to use three off the exercise bikes (in the open workout area). At 7.00 a staff member came over and rudely told us those bikes were for her class at 7 am every Thursday (as if we were supposed to know!) and that we couldn't use them. If she'd used a single please or thank you I would not have minded but instead I have cancelled my membership and won't be coming back. Management need to train staff better (common theme in the reviews that the staff are rude).

Fantastic experience: Great gym with good equipment can get busy like most gyms at peak times but like me being electrician who works days & nights, usual early hours of morning coming from work very few people in there that's one of the things i like about 24hr gyms, + at the end of the training session i like hitting hydro - massage its an nice touch, but one little negative is after all these years open in Hammersmith is the cross trainer, i my self don't mind them but visiting other gyms i would like to see a few elliptical cross trainer machine's being installed them machines really put you through there paces .

Positive experience: It has all the equipment and space you could need, however it’s super busy all the time and not cool enough, especially in these hotter months!! If you don’t mind working out at 5am when it’s quieter then fair enough. Otherwise it’s packed and kinda warm.

Fantastic experience: Went in for a gym tour. Great space to do your workouts, lots of equipment machines, cables, free weights and plate loaded machines. Wasn’t too busy on a Sunday at around 3/4pm.

Negative experience: I am pure gym member from a quite long time and never been an experience before like the one today . This trainer called Lorenzo leo denied me right away from the class saying they do not have space for the respective class in a rude way. I have never seen any trainer deny any member before , infact they try to accommodate as much as possible . This guy was rude and I would never go to his class , and his attitude is not acceptable!

Negative experience: The cardio machines are fine the problem is there is not enough of the weight machines. It's not sufficient for the large volume of people that use this gym. Whether it is 'peak' or 'off-peak', it is impossible to find any space.

Positive experience: It’s a nice gym and has everything you’d need. But it can get very busy and messy on peak hours.

Fantastic experience: Great gym, specious with many rooms and great equipment. I really enjoy the verity of class that are run by awesome trainers who are super attentive and motivating!

Negative experience: Disgusting gym. For the amount I pay monthly for this membership, I am appalled by the lack of cleanliness, and they have recently had a refurbishment so I do not understand why it’s so filthy. It is also extremely busy, nobody puts their weights back after they have used them, weights are scattered all over the place and management are ultimately sat around and not being proactive with putting back equipment when this happens. I am aware it is also the members responsibility but management should also get involved when the gym reaches this state.

Negative experience: “New renovations” have removed most of the kit and replaced it with cheaper versions just because they look newer and most users dont know what to look for. Also added a cycle studio and room in the main gym with no door where they blast music and the spin class instructor’s voice to the entire gym very loud so its impossible to listen to your own music or focus. Used to be a cheap place but you could still get the basics done but now its impossible to ignore that they are catering to absolute beginners and want people to pay for memberships and just never turn up. Also see clueless puregym PTs seemingly doing their best to injure people doing complicated and useless exercises almost every time im there

Positive experience: Not a bad gym that is fairly priced but it's very busy and messy. Need to have more staff around

Negative experience: I wouldn't recommend anyone joining the gym, only due to the reason It being way overcrowded, the only time I can actually go when it's not to busy, is between 1-6 am, late, or early morning hours. Which due to schedule reasons no longer can't. When there's over 100 people In the gym, and not enough benches or space, it puts the stars right down. Unfortunately I will be cancelling and trying to find another gym, which has more equipment or is not a zoo.

Negative experience: Probably the worst gym I’ve been to so far, decent if you want to do cardio but If you want to make gains it certainly isn’t the place. Shoddy machinery, constantly packed unless you go at 2am and you’ll have to go up and down the stairs to hit a weights session as the layout is poor. Would advise to choose elsewhere.

Fantastic experience: Hammersmith PureGym is great! Great space, great location, and even better with upgrade! Management have done well to get it to where it needs to be, so well done!

Negative experience: The maim manager in Hammersmith he was been so rude to me very rude and aggressive behaviour I don’t know how he got job there as a main manager when I complained to customer service they did not respond and did not do anything and worst management behaviour ever I’ve seen in my life instead team trying to solve the problem he is been issued himself he doesn’t have enough knowledge to be in the position he works for but in Acton she is the best manager very polite staff and helpful In Hammersmith they have suspended my membership because of this manager behaviour and won’t refund the money I have paid for full month and i am unable to use the gym while i am paid for i have contacted the customer service and ask them to resolve the issue but they respond and they are very careless very disrespectful to customers which customer service doesn’t care about it

Positive experience: Budget gym, open 24/7. may be worth for the occasional customer. The floors have been recently refurbished so it looks better than it did but I can’t stop thinking “crowded”. Check the app for the best times to visit

Positive experience: The only reason I give the gym 3 stars, is due to the busy and way over crowded times to workout, I would say between 10am to 11pm, the gym is quite busy, sometimes with over 100 people in it. I enjoy working out, but can find it stressful when most the machine and weights are being used, specially the barbell area. So I typically have to go late or early morning, which is fine, just would love to have more times when I can go and still get a good workout in and not have to wait a while.

Fantastic experience: Excellent gym. Looks fantastic after the recent refurbishment. Loads of options for machines, weights and functional workouts. Temperature is always spot on too. It's also welcoming to all and non intimidating as you learn your way.

Fantastic experience: HUGE and clean gym, very uncomplicated and very good price. Open 24h! More foam rollers would be nice.

Fantastic experience: Been to 4 different Puregyms in London and this is definitely the best one. Great people, great staff - especially Kay! Definitely recommend signing up :)

Positive experience: Good gym with good equipment, lacks a bit of the tidying side with weights left everywhere and the 'code' they advertise not enforced. Always full but that is to be expected. The staff are nice and no issues with any of the members, ever. Just a simple 24 hour gym. Does the job very well!

Negative experience: Went for a late night workout. To say its messy is a understatement. The weights area is totally filthy. Weight are littered everywhere with dirty tissues, bottles and trash everywhere. Hire a cleaning team! Would not use those benches if you paid me.

Negative experience: The worst gym I've ever been to. They have 1 squat rack over the entire gym and not a single place to incline bench. Avoid this gym at all costs if you're interested in weightlifting. Really wish I hadn't paid for 9 months upfront.

Positive experience: I have been a member since 2018. Price is good, plenty of machines however I always have to wait for squat racks or deadlift spaces. This month during refurb is even worse, only 1 squat rack today and it is ocupied by a guy who is doing bench press!!! Think about it, only one squat rack, and there are at least 10 benches and plenty of dumbells. Why the management didn't tell those guys who do bench press at the only squat rack? They should put a notice or send out email and tell people to bench press just dumbells during this month and just give the precious one squat rack to people who want to squat.

Negative experience: I have been going to the gym for the last 5 years and this one is the worst. I love pure gym in Acton but hammersmith clearly has a management issue or something like that. It is like the Wild West, people leave the weights everywhere on the floor, uses some equipment as coat hangers and drop the weights everywhere with no consideration for safety (power lifting exercise outside the areas made for it). If you drop violently a weight on the floor outside the area made for it, it is extremely dangerous. At some point I believe that the gym should stop accepting new membership. It is always crazy crowded. It’s extremely dirty. I am afraid to lay down on the floor to do some abs exercise because everytime I come home from this gym, the water is black when I wash my hands. This gym is too expensive for a cheap gym. I really regret my yearly subscription.

Negative experience: UPDATE 27 NOV - arrived to find gym closed. The builders said an email warning had been sent. I'm not aware of it, and in any case the builders said it had the wrong time on it. They trotted out the party line that I could use the gym in Fulham or South Kensington. Miles away! Any more of this and Jetts down the road is looking worth a visit. Very frustrated with this gym at present. Normally it's great, but during the 2-3 month refurb it's awful. Not enough equipment. What they have is too much for the electrics to cope with. Last 3 times I've been, each time the treadmill has cut out along with the ones alongside because their system can't cope. No use having kit out that wont work. Staff are either resigned or unapologetic and wholly resistant to the idea a discount is in order for local members. What management are telling them presumably. Apparently we are supposed to feel pathetically grateful we can access other gyms in the interim. But this has not been communicated well enough that I trust it and anyway they aren't near my house!

Fantastic experience: The renovated gym is incredibly nice with plentiful equipment - they now have 10 squat racks and the space is used very well. More dumbells selection and lots of machines upstairs.

Fantastic experience: Great gym, best classes! Highly recommend working with Mo for private sessions or classes. He is highly technical but also pushes to get to work. I have seen results and always have a fun time doing so.

Fantastic experience: Such a great gym for the price! The classes are really great with so many training options! Mo Muhsens workouts always leave you energised (and exhausted) pushing our bodies to their max. Great Gym, great trainers!!!

Negative experience: Air con hasn’t been working for a while now and has been replaced by ineffective machines so downstairs it just smells and is too stuffy/hot. Lockers have been in a state for a very long time, some of them just have locks on them permanently and half the ones that don’t are faulty. Seems like they’re struggling to get the basics right more and more these days. Don’t think anything gets done about complaints by the looks of the reviews either because these things have been commented on before

Negative experience: This is the 3rd time now I have had to mention no soap in the gents changing area. People are going to the toilet then walking out as no soap to wash their hands then using the equipment. How hard is it to get a refill done. I was there today and not a drop of soap in the dispenser at 14.00. I thought after covid this would be rectified. Not impressed at all

Negative experience: The gym is in a weird place at the moment. Some of the bikes aren't working. There are too many people just staying on pieces of equipment for ages looking at their phones. The announcements are inaudible and you seem to have employed voices that don't cut through any background noise. Especially the 'warning' ones which I would have thought need to be the most heard? Some of the lockers are broken and others seem to be permanently occupied by people leaving their kit there all night. I enjoyed my workout though!

Negative experience: Pros: Very spacious gym with plenty of equipment. I do like coming here as I have plenty of options for workouts. Especially squat racks and deadlift platforms. Happy to come here when I'm not working and can't travel to my usual PureGym. Cons: Its the most disorganised and dirtiest gym I've been in. Weights are all over the place and after a year, I'm yet to see a dumbell in the correct place. Grip handles for Cable Machines are hard to find. Often there's a leak near the free weights section where they have a bucket to collect the water. At least half the lockers are in an embarrassing state and the bathroom smells AWFUL all the time.

Negative experience: I don't normally give negative reviews but this time have to make an exception. I was treated in an extremely rude and demeaning way today by the PureGym Assistant Gym Manager, whose name was Sheetal Dabasia. Her message was that I shouldnt be training wearing sliders, a message that I would have been happy to accept. However, the manner in which it was delivered was not how you speak to customers. It was out of line for anyone, let alone a deputy manager. She was unbelievably rude, abrupt and demonstrated a clear lack of professional standards. As somebody who has been going to this gym for about six years and become accustomed to polite and friendly staff I couldn’t believe my ears at her tone and her bullying manner. This isn’t the only time she’s behaved in this way either, I recall a friend of mine having a similar experience with deputy manager Sheetal. It’s a shame, because the other staff seem so sound aswell. There is definitely something very strange about her creepy behaviour.

Positive experience: Are we doing anything about the internet? I am in the gym right now, super quiet, wi-fi is still super slow and below ground you have no other choice. Please do something about the wi-fi, it was never good, been here for years

Positive experience: A good gym for the price. Plenty of equipment but can get very busy during peak times and comes with some negatives. Positives: - Plenty of squat racks - Plenty of benches - Loads of cardio machines Negatives: - Not enough attachments for cable machines - Not enough plated machines - Not enough dumbbells between 10-14kg as these are the most popular weight they should have more - Only 4 stair masters (one is always out of order) - Wi-Fi is very bad so you have no connection as the gym gets no signal either. - Lockers every 1 in 2 lockers is okay but the rest of them are broken. - Dark and dingy, needs a makeover.

Negative experience: Constantly packed with people who go there to spend their time instead of getting on with it to free up some space. Google asked for an update: No, nothing has changed. Even more packed during work hours. Seems no one works in this country. Huge space for treadmills no one uses instead of weights which are always jammed.

Negative experience: Dirty smelly place!!! weights are left lying everywhere. The lockers are flimsy, trash overflowing the bins, if you like cleanliness this place is not for you, also there’s never any staff. I come from east Africa and I am really shocked at the level of incompetence of this gym.

Fantastic experience: Definitely the biggest gym I've ever been ❤️

Fantastic experience: Good gym. Has all you need to workout. Friendly & helpful staff & nice customers of all ages. Great atmosphere. Safe & unthreatening. There are a lot of personal trainers to go to for quick advice. The changing rooms are constantly cleaned. Quite a few of the locker doors need repairing, though you can usually find a spare locker. It's a 5 star gym. I mistakenly tapped on the first star thinking I could tap on all the stars, so it was my mistake. Now I've altered that to 5 stars. It's very busy, so the changing rooms are surprisingly clean. It's very close to all public transport connections. Fantastic!

Negative experience: This gym has lots of equipment… the only positive really. It’s quite often unstaffed, dirty and has a moody atmosphere. The biggest issue is the entrance. There is no quick way in and out of the entrance in case of accidents. Overall quite a negative experience. I’ve trained at various pure gyms and this one is by far the worst and pales in comparison to somewhere like PureGym east sheen

Positive experience: Good service, the staff help you a lot. 2 Floors, well equipped, but maybe not enough if it gets a little busy. Classes are a Plus for those who prefer to do exercise in company. The only thing I would love that they have is Towels like in other PureGyms, that would be amazing. Remember to clean after you use anything. Thanks

Positive experience: So if your planning to go here for maybe a few workouts or a vacation, it's amazing I enjoyed it. Great machines. Lighting downstairs is abit dark but still good. (Edited:I came here and the experience was decent, but at the end a buddy and I got stuck in the gym. It was quite late and we tried to use our day pass codes on the same day of purchase and it didn't work. We called for assistance 10 times a no response, then we asked a kind person leaving to help us and he did, If you complain just remember, it's priced the way it is for a reason.

Fantastic experience: A very good gym with a lovely and helpful staff. The gym is conveniently located near Hammersmith tube station and big enough to accommodate 200 people at a time. It is a huge gym with lots of equipments for cardio and weight training alike. They have two studios to conduct group classes. The classes have to be pre-booked as they fill up real quick. A spacious locker room with more than enough lockers to keep your stuff securely. Vending machines to provide for basic food (protein bars etc.) and accessories (padlock etc.) Would definitely recommend the gym to everyone

Fantastic experience: The only good pure gym in West London. Clean and plenty of space/equipment. Avoid peak times as it gets very busy (4 to 7pm)

Positive experience: Spacious, but messy and slightly dilapidated. This gym has fantastic space and a good range of equipment and therefore has great potential. Unfortunately the place is not maintained very well, the walls and ceiling always seem a bit run down (lots of leaks) and I have never seen the weights be in the correct order on the rack. The lighting is also not great. Puregym Fulham is not as spacious but because it is much brighter and crucially is better organised it is much than the one in Hammersmith so if the team can make these changes then I would consider this a 4 star or 5 star gym.

Positive experience: I like going to classes but i dont understand why abs is only 15minutes. Also i think the "missed classed" needs to be adjusted somehow because if i go on a waiting list and then an hour before the class it says i am able to attend if i cant because other arrangements have been made or its short notice, no matter what someone does, cancel or miss the class they will get a strike against their name which i really dont think is fair really.

Negative experience: You pay for what you get. The price is good and it's 24/7 which is convenient. They pretty much have everything you need. Drawbacks - downstairs is horribly sweaty and hot. There doesn't seem to be any air conditioning so in peak times it's very uncomfortable. Weights are left all over the place and there is no real effort to keep it tidy. It's also very overcrowded, you always have to wait to use equipment. The lockers are terrible as well, make sure you test lock them first because they can get stuck and you end up not being able to get your stuff out.

Positive experience: Can't belive there are still no benches in the changing room even though there is so much space for it. Staff are excellent and vibe is good this is what raises my rating. Lockers are in terrible condition sometimes finding and using one is the hardest part of the workout.. if you don't have your own music using headphones you are doomed as the music is rubbish and not near loud enough. Staff 8/10 Lockers 1/10 Showers 4/10 Equipment 7/10 some machines need attention. People using the gym 9/10 Cleasiness 6/10 Other Equipment such as massage machine only available on plus membership 8/10 Vending machines take a life time to dispense .

Negative experience: Gym offers choice here but the personal trainer was a let down , occasionally cancelling sessions , not exercising the correct timing per session so I had to quit.. so beware of it.. I won't using this facility ever. Thank you for your reply purely manager, To all, I got a response back from this centre . My review never questioned the qualifications of the trainer nor their contractual arrangements with but its the time keeping & proffesional uphold in question.. I m not interested in the suggestion for an investigation its just a matter that should be addressed as a given obligation..

Negative experience: Although the gym area and equipment itself, is excellent, I am very concerned about the poor quality of the lockers inside the men’s changing rooms. I prefer to use the large style lockers where you can hang a work shirt and jacket up inside and coming straight from work, like many others will no doubt be doing, this means I always have my wallet (with many cards inside), mobile phone, keys, watch and an oyster card on me which also need to be locked away. However, the locks are of very poor quality and need replacing with something that is more secure and robust. Most of the "locks" do not actually lock properly and can be easily compromised, by simply twisting the lock in circles in either direction - even with your secure padlock on and locked on the front of the locker! Other locks appear loose and do not offer any protection whatsoever - and you might as well just remove the lock and leave an open door! I did report this to a male member of staff last year, who said it was already being looked into, but since returning to the gym after the lockdown, I do not see any change in the state of these lockers since I originally reported this issue - and this means that I now have to carry around most of my valuables with me around the gym, which is ridiculous - and I am now looking to join a gym where this isn't an issue. Most gym changing rooms have a disclaimer saying: "You leave your valuables here at your own risk...", etc. but in Hammersmith Pure Gym's case, perhaps you should re-write your statement to say: "Do not leave anything of value in these lockers as they are not secure and can be easily compromised - and these locks will not be replaced"...

Fantastic experience: And a good gym, for those who want training with higher level of result, has many machines, I use another gym, virgin Active. and their equipment is limited. Especially in Hammersmith.

Negative experience: Froze my membership and they still charged me even though I got a confirmation email that I will not be charged for that month, then I wanted to change my home gym as the reason why I froze my membership in the first place was because I couldn't attend the one next to me, and they wanted to charge an additional 43£??? excuse me?? I didn't want to leave a review, but they don't have contact numbers and have stopped replying to my emails so here I am hoping to get someone's attention :)

Positive experience: Even though it a large gym, it does get really busy. Overall it's a good place to workout.