Bannatyne Health Club Grove Park

Fantastic experience: Am not a gym person and use this for the pool, aqua areobics, the sauna, and steam room. The staff are wonderful too. I'm really happy I found this place.

Fantastic experience: Lovely staff very friendly, since the new manager took over there’s been massive improvements and Jamal in sales is amazing and very helpful

Fantastic experience: Just wanted to praise Donna, Nathan Welzie, Natalie and Magda for their brilliant classes. Body Shred, kettlebells, grit and Body Conditioning all off the chart. You are encouraged to push yourself that little bit more without feeling embarrassed. When I have accomplished a new or goal I feel brilliant. In fact all of the instructors are brilliant.

Fantastic experience: I entered Grove Park gym in marbles Lane yesterday for the first time I met Mia and Linda at the front desk. Mia and Linda couldn’t do enough for me. They were so genuine and it refreshing. Absolutely lovely members of staff remember are coming into contact with had time to talk to you and go through things with you for me. Mia and Linda stood out far more than anyone. I’m sure all the other people that work at Grove Park are the same as Linda and Mia. I then met the manager and I presume debt manager Junior and Karen what beautiful individuals absolute gentleman couldn’t help me enough. I had a wonderful time and I shall look forward to going back because it was so friendly and it was like I’ve been there for years and my carer Was also blown away with their hospitality As I was. But the manager Junior is one of the nicest man I’ve ever met in my life. He was an absolute gentleman. I wish more people were like Junior thank you very much for an amazing experience.

Positive experience: Staff here are welcoming and friendly and the class instructors are really good. Shout out especially to Cynthia for even coming to take an aqua class recently even when she was carrying an injury, just so to not let the class down! Showers need a bit of a deep clean and an overall as sometimes the temperature is difficult to set easily TBH. Lots of different classes to choose from too and the gym always seems popular and parking onsite is normally more than adequate.

Positive experience: I have been a member of Bannatynes Grove Park for 20 years. I only use the pool, either for swimming or aqua aerobics classes. I do 3 aqua classes a week. The classes are very good for all round exercise. Excellent teachers. Although you work hard, with the resistance of the water it makes it a lot easier to exercise. I would highly recommend aqua for general exercise and especially if you are like me and don't like using gym equipment upstairs.

Positive experience: I’ve been a member for a long time and have mostly been very happy! Seen lots of changes, all good. Classes I attend are really good - aqua aerobics is brilliant. On a Tuesday and Thursday night. Cynthia is an experienced and brill teacher, her classes are fun but tough! You feel you’ve really worked hard ! Pilates with Rosie good too - great experienced teacher - trad Pilates- not aerobics! Would love to have more dance type classes, Zumba(not aerobics!) , belly dancing ? I’ve really seen an improvement in the cleanliness and facilities, especially the pool which I do use often, plus staff have always been very friendly. It’s by far the best compared to others, which I’ve been to around here and still the cheapest ! Even though I get that they’ve had to put prices up, like everyone ! Depends what you want from a gym! I think some expect Champneys! Only complaint is that classes get booked quickly but I usually get in on a cancellation ! Would recommend

Positive experience: Positives: Group classes are good, staff are always friendly, and joining here also gives access to Orpington so more choice of classes. Equipment is up to date. Negatives: Changing rooms often busy. Making an appointment 1:1 with a trainer does not guarantee that they will actually be available so you could have a lot of your time wasted scheduling your day around a non existent appointment.

Fantastic experience: The best trainers, great class routines, great environment, great staff, well organised and maintained gym

Fantastic experience: Professionalism, great atmosphere and relaxing music. All the boxes are ticked.

Negative experience: Bannatyne changing rooms , and sauna should not be listing as a " Spa " it is despicable. The conditions and decor have substantially become worse over the years despite complaints, emails and reviews. The owner simply doesn't care. Some of the staff are embarrassed. As an x member. Previously I have visited the club as a guest! and I would not risk using the shower facilities. In conclusion the staff are professional. The gym is equipped. Please remove the word Spa !!! You do yourself no justice. Very misleading.

Positive experience: Need new lockers with missing handles Definitely need upgrade with showers zone and wc

Negative experience: I was a member here for almost three years and enjoyed the classes, but the overall experience has declined significantly. For a £65 membership fee, the gym’s condition is disappointing. The facilities are very dated, with toilets and the lift frequently out of order, stinky showers, and poorly maintained machines. The entire gym is overdue for a proper refurbishment. Additionally, canceling a membership is unnecessarily difficult, often resulting in extra charges due to terms and conditions that favor the gym over its members. Overall, the service doesn’t justify the cost.

Negative experience: I used to be a member here. I was reminded to why I left after buying a day pass. I attended the facility and was asked for my ID which I presented. This was then taken away from me and a copy of that was taken without any explanation. I've never had this at other Baanatyne branches so I challellenged this and was told they were taking a copy for proof. I'm sure this is against GDPR policy for starters. Further to this, the facilities have not had a refresh in the last few years. The showers were smelly, there was mould everywhere and the staff were generally unfriendly. I would avoid based on the fact that they do not invest in their members but are quick to take your money

Fantastic experience: A very friendly Gym!

Negative experience: I am Chingford bannatyne Member since 2021 i pay 65 pound a month as courier driver i choose to be with this club so I can access all branches today i finished my work just wanted a quick work out on my way home . The staff treated me very unfriendly and told me that where I go is lower class so I can not have access there because it's higher class and I have to change my membership . I just wanted to use it for today because I don't leave in this area . I will end my membership i will use my local leasure center . I do not recommend this club the money they charge for membership is way higher than their service . I am so sucked with the way they treated me and ignored me while I was standing there I felt very bad I drove there for 30 minutes

Negative experience: Absolute scammers, you get told one thing by the staff getting you to sign up, but back of house tell you another, high prices for low quality equipment, avoiding joining

Fantastic experience: I just finished the walk to run training program at Bannatyne Grove Park. It was a fantastic program! I really enjoyed how it kept me engaged, motivated to track progress and provided a lot of insights into how to train to run. I’m looking forward to the next offering of this program and being a part of the welcoming running community at Bannatyne.

Fantastic experience: Been going here for about a year. Good local club. Pool area is good with the steam room and sauna. Showers and lockers could use some refreshing and refurbishment. Lockers are starting to fall apart. Good and varied equipment upstairs. Parking easy w EV chargers

Negative experience: Quite disappointed and I’m not even a member. I requested a gym visit online and nobody got back to me. Tried to call this morning and the phone rang for a good 5 minutes, and I called twice. Not sure if they don’t have staff? Disappointed

Fantastic experience: I couldn’t rate this gym highly enough - the staff make the place - friendliest gym! Great gym to come to for the whole experience!

Fantastic experience: Love it here. The biggest downside is all the pool closures. Despite the threat of a massive fine and a ban, people Still take bottles into the steam room! Three times this year glass breakages have put the pool out of action for a week. Join, it's lovely, but read the rules!

Fantastic experience: This gym is local to us and I was worried looking at the reviews, but it’s a very good gym. There are loads of classes which are always fun with very engaged instructors. The gym area is big and never overcrowded. The changing rooms and toilets need a bit of a spruce up, but they’re still ok.

Positive experience: Been there for almost two months. The centre is usually clean and tidy, including changing rooms, showers, swimming pool, sauna, steam room, etc. Friendly, helpful staff members. The gym is clean and tidy. The café has a variety of food and drink to select from, I'd recommend the smoked ham & cheese toastie on sourdough bread. The reason for my rating 3/5 is based on the price of full-membership (£62.99 per month)) which feels slightly high for what is on offer. The price should include a discount on PT sessions which are charged separate from your membership.

Positive experience: Nice place for your fitness needs. The fitness programs are very nice, sign up, show up, and excersize.

Fantastic experience: love this place.

Fantastic experience: Has all that you could ask for and a friendly helpful staff

Positive experience: A nice place, but the changing rooms need considerable improved and regular cleaning and steam cleaning. And showers too. Particularly the men’s. Nice food court area, staff are excellent, parking is great good gym And pool side layout. If there was an outdoor Jacuzzi like Orpington , it would come attract considerably more members.

Fantastic experience: Has everything I need gymwise and if I choose a big variety of classes, with the added bonus of steam/ sauna/Jacuzzi and swimming pool. Highly recommended. Plus the advantage of spa treatments and flexibility of attending other gyms within the same tier, it was a no brainer to sign up, wish I had listened to my daughter and joined earlier.

Negative experience: Gym equipment is decent but very overcrowded. The pool area and changing rooms are grotty, desperately needed a clean and the jacuzzi water was vile

Negative experience: Joined mainly because it's local to me and in a good location. Facilities are fine with sauna, jacuzzi, swimming pool and steam room all easily accessible however the gym is far too small and equipment basic. There are loads of bikes and running machines though which take up loads of space and are not used as much as the gym. The times I've trained there (ranging from 10am to 4pm) the gym is always overcrowded, simply because they do not have enough equipment and the space is poorly managed. Gym definitely needs upgrading and improving. Not worth the £62 a month they charge. Much better gyms/fitness centres around.

Fantastic experience: Massive car park,nice friendly staff,clean halls to train in. Good food

Fantastic experience: Lovely, friendly staff. Clean facilties and great space for all disciplines, love the sauna area .

Positive experience: Very good service,friendly staff relaxing with surroundings.

Positive experience: Overpriced and undercleaned.

Positive experience: I really like this place for simplicity and its variety of options, the staff are and have always been super polite, friendly and helpful, the building itself isn’t immaculate, sometimes I feel it could do with a thorough clean but overall for the money it’s not bad.

Negative experience: Not enough equipment, in a poor state of repair, don’t bother going at peak time because you’ll not get anything to use unless you want a treadmill or a class. In desperate need of a refurbishment or, taken over by someone else. There are limited other options in the area therefore, they hike the price up for because they’re a “premium” brand, which clearly are not offering a premium service in this club. Get it sorted because it’s daylight robbery at the moment. Hold your members to account, ask them to follow the rules and get your staff to give a damn and challenge members not following the rules. It really needs gutting and starting again. Do your homework before you sign up to this place.

Negative experience: Do not join, I felt ill after every visit to the pool. I have tried to cancel my membership now due to ill health, gave them my medical records that had been stamped by my GP but to them that is not evidence that I can’t attend, what part of knee and multiple joint issues do they not get. They now want me to pay £40 for a letter from the Dr to confirm what my records say. I have emailed them to see if they will come up with some other excuse if I pay £40 for the letter as to why I can’t leave. Worst , uncompassionate company I have ever had dealings with. This is meant to be a health club , well they don’t look after your health. Also tennis court are not able to be used so dirty , full of moss and over hanging tree, why not pull it up and give a grass area as extension to the park be much better use for the area and community

Negative experience: This gym is not the best. For what they charge the areas are not very sanitary at all. I cancelled my direct debit as I could not attend due to tendonitis in my foot and had not attended the gym since June. However despite the fact that I had not attended, Beth (manager) proceeded to call me up and threaten me with debt collectors which has caused me quite a lot of stress and anxiety. Considering I have completed a full 12 months and not been able to attend for 4 of those you would think that they would be more accommodating as I have not even used their service. 0 stars, the star given is so I could post!

Negative experience: I have been attending Bannatyne Grove Park for 6 months and the standard of the sauna, steam room and jacuzzi are extremely poor. I spoke to management a few weeks ago about men exfoliating in the sauna and then taking their dirty flannels in the jacuzzi. They told me to alert them as soon as I see it again by pressing the alarm button. On Saturday 18th November, I decided to use the steam room and confronted a man who was shaving in there. I then saw two men exfoliating themselves using flannels in the sauna. I alerted management by pressing the panic button and out came the emergency staff with a defibrillator! Not a very clever plan of management to address the issue. I spoke to one of the members and she did say she stopped going to Bannatyne at Grove Park for years because it was so filthy, and men have said they dare use the showers in their changing rooms because they are so grim. Anyhow, this Saturday, though I was there for the pilate class I could not bear the thought of being in someone else’s grime in the sauna, steam room or jacuzzi so I headed off to Bannatyne in Orpington where people are much more considerate and standards are much higher

Negative experience: Trusted a member of reception to help my daughter with her membership on the pc provided at reception, I and my daughter made it very very clear she needs to have a monthly membership, this was confirmed by him. Alas she wants to leave but we have an annual membership lol! Its a Chop shop, avoid

Negative experience: Horrible customer service I have cancelled my membership due a financial situation change All was done via email and a cancellation confirmation has been made After few weeks I started getting emails and phone calls from a dept collector claiming that I have an unpaid balance for 740£ This is completely unacceptable Luckily I had the email that confirmed the cancellation. Look after your customers as they’re are the ones who’s keeping the business running. Now I understand why this club have so many bad reviews.

Negative experience: Not been member for long and already regret joining up! Got to be the worst gym I ever been to!! It’s dirty, showers smell, repairs are never done with signs up everywhere’ WE ARE ON IT’ It’s a joke. 3 showers heads in spa area are hanging off! Jacuzzi- only 1 jet in powerful, others are weak and 1 keeps turning off intermittently. Sauna/ steam- Some people regularly exfoliate whole body with gloves, fannels using scrub products! Eww! Turns my stomach thinking about it and they never clean the area/ bench after. One even wiped the bench with glove she used on herself ewww!! Spa area not inspected often enough even when reported! Also some people rub lemon on their skin, eat fruit & nuts etc in the sauna and steam room!! Happening on a daily basis. Same ppl talk at the top of their voice making it very uncomfortable for most who just want to relax and have some peace and quite!! Got no chance Anyone caught doing the above should have their membership cancelled!! Same applies in gym area, loud chatter and on phone constantly!! I hate this gym! Need new buyer, who’ll not tolerate the above! If you Can’t follow the rules, then you’re out!!

Negative experience: The club is terrible. the gym is small with very few equipment and the staff is also terrible RATING 0.0

Fantastic experience: I love this gym, it's by far the best I've been a member of, comparing it to David Lloyd and Anytime Fitness. The pool is fabulous, absolutely love the huge window, it really is lovely. It's also never overcrowded which is a big problem at David Lloyd. Staff are lovely, Dominic is always super friendly and other staff always say hello and goodbye on entry and are helpful too. I can see many reviews about cleanliness of the club but it looks good to me. The pool is very clean, of course there could be extra cleaning in the ladies' changing room, but it's mostly hair being left behind by members. I regularly see cleaning staff cleaning both the pool and the changing facilities as much as they can. Members are friendly too, there is a nice atmosphere in the club.

Fantastic experience: Great place people are very friendly and clean and if you are disabled there’s a great pool but the water could be warmer

Fantastic experience: I have been attending this gym since beginning of 2021. When I initially attended, I was disappointed with the general runnings of the gym, and how they operated. I made several complaints regarding equipment and the sanitation of the spa area, however, nothing was resolved. They have recently hired a new general manager named Junior, who in my opinion has completely transformed the gym. The spa are is now cleaned thoroughly daily, and we now have use of more spin bikes than ever before! I would highly recommend this gym as it has a fantastic community and all the staff and management care about you and your well-being :-)

Negative experience: Please don't become a member of this gym. It may look great from the outside but that's what the Christians said about the Colosseum. It was great 10 years ago but standards have slipped, like you will when you enter the changing rooms which are always slick with filth. Equipment is always breaking. Bannatynes are supposed to be a premium brand. How he can put his name on this monstrosity of an establishment is beyond me. The issues in this place have been documented for such a long time and they don't seem to care about rectifying the issues and still charge top dollar for memberships. My partner and I have just moved to puregym as we couldn't justify paying high prices for such a bad service. We just hope that another provider takes over the place and starts from scratch.

Negative experience: Shower facilities are downright disgusting. On the whole the place is clearly in the need of a refurbishment and yet they still charge premium prices.

Negative experience: been there for 2 years now. They hiked up the price but the quality of the equipment has stayed the same. Equipment breaks all the time and takes days to get fixed. The lift has been broken 3 times since the beginning of 2023 and has taken MONTHS to be fixed. Imagine paying almost £60 a month for the lift to be broken for 90+ days. Save your money and go elsewhere. You're also stuck in a 12 month contract so you can't cancel without cancellation fees or anything. I would avoid, personally.

Fantastic experience: I absolutely love this gym! Great classes with a huge variety, excellent equipment, spacious studio rooms, and a lovely pool area, which has a sauna, steam room, and hot tub too. Friendly staff behind a cafe that has scrumptious juices and shakes, I’ve only been a member for two weeks and I’m here almost every day already!

Fantastic experience: We Just joined and done our first Aqua aerobics class it was fantastic Cynthia the instructor was friendly really clear instructions others in class were friendly aswell really enjoyed it and would definitely recommend it it’s hard work but enjoyed it. Other staff we have met have been friendly good amount of gym equipment and plenty of classes to choose from just a shame there isn’t a bounce class in the evenings.

Negative experience: Horrible, run down gym. The air con was broken the whole year we were there. Classes get so hot that people don't always stay the full time. It's really run down, something is always going wrong, from the pool, showers to toilets. The gym floor is always busy, with limited equipment. Don't even bother going at usual 'peak' gym times. You will be packed in with nothing free to use. Only saving grace is the class instructors are amazing. Get there early for anything equipment based, like body pump because there's not enough weights for how many attend the class. Same for the spin, just hope you get a working bike. Really not worth the money.

Negative experience: I used to love it here but it’s fallen into a state of disrepair but they keep putting up the membership fee. Machines are old, there’s always a problem with some of them, carpet is coming up which I nearly tripped over the other day, water fountain in gym not working for weeks, it’s grubby, rotting doors and rust everywhere, women’s showers smell like drains, too many things to list. It needs a major refurbishment.

Negative experience: Shockingly unhygienic changing rooms. They need to shut these immediately and invest in maintenance. There is a smell in the mens toilets which is unearthly (multiple occasions so not a user to blame) so there is clearly something fundamentally wrong with the plumbing or something else

Fantastic experience: Great stay, affordable and lots of fun.

Fantastic experience: Nice, clean, amazing. Like as big family,most of us we know each other,always friendly nice chats in steam room or sauna....I love the place

Positive experience: Very good classes with excellent teachers. Les Mills classes (e.g. body pump, body combat,etc.) are very popular. However, the bathroom and changing rooms badly need a refurbishment.

Negative experience: Limited amount of old/worn equipment and dirty changing rooms. But a multi-functional centre and the reception staff were polite, hence why 2 stars given. Customer service (-1 star if possible) I bought the three month membership, looked to cancel on month-3, assumed I could cancel the direct debit as contract was over (my mistake). Unbeknownst to me my bank did not fulfil my request and money was still coming out of the direct debit. At the same time all emails received from Bannatyne had halted. When raised with the bank they refunded me, however I began receiving almost daily emails/texts from Bannatyne asking to pay (I hadn’t received marketing emails for 3 months since stopping the direct debit). I formally cancelled on the 01st of the month and was told I will need to pay the current and next months balances (5 months of not using the gym). The impression I get is the team don’t care about their members when they’re members but will do everything in their power to stop them cancelling.

Negative experience: Staff named Mia was very unprofessional, rude and has no customer service skills. Very lazy and and acted as if she could not see me waiting to be served. Other than that, other staff were very polite and friendly.

Positive experience: It's got everything we need as a family of gym goers, with various requirements, from weight training to water aerobics, for myself, pregnant wife, and 3 year old daughter. Staff are friendly and helpful, and equipment is moderately up to date. I would say that the change rooms, and pool area could do with a refresh. They serve the purpose, but are grubby, and repairs of patches over patches, are showing it's age. Having said this, the cost is pretty reasonable, and I don't think you'd find better at the cost. I'm happy to put up with it as it is, provided fees don't rise

Fantastic experience: Great gym and pool/sauna. Love the classes Karen Baker leads. She has such a positive vibe and makes a work out enjoyable

Positive experience: Not a bad banatynes, mens changing room definitely needs a refurbishment and a lick of paint around the pool area.. dies look amazing considering it's a private members club.. I'll go back the pool is nice

Positive experience: Staff are working hard all the time, and so friendly. I agree with the place could use a face lift, only thing keeping alot of people there is the creativity of the staff and the social environment. alot of people have made good gym connections. If this gym was more up to date would be the icing on the cake

Negative experience: Lots of rude staff including Bea who clearly loves her job so much she can't wait to get you our the Gym long before close. Zero customer service, not to mention the state of the place, mould in changing rooms, gym floor falling apart for over a year now... its become laughable

Negative experience: Gym needs a facelift with a lick of paint to make it brighten up its dark in there. As well as the steam room with alot of worn out tiles. The price doesn't reflect the image other than it has a steam sauna swimming pool and a jacuzzi

Negative experience: It desperately needs a refurb. We've used other Bannatynes across the country as we've travelled and they were far nicer. Some repairs have been made recently but there's still wires hanging out over the jacuzzi, been like that for at least 2 weeks. Everything is grubby and dirty. I see a member of staff cleaning a lot and working hard but it's all so old and dated there's only so much she can do. Pool and jacuzzi too cold. Bits of broken tile at the bottom of the pool. Staff are always lovely but we're looking at other gyms/pools to change to.

Positive experience: All good

Negative experience: Ronnie Corbit and slim shady at reception (on Sunday the 6th November) accused me of scanning my wristband twice but it was an error on the machine not releasing the gate. In any case what was more disturbing is the amount of rotting mould on the ceilings in the family changing rooms, it’s at such a critical level it is corroding the metal which is a danger to children. Health and Safety Executive has been informed this morning. Please avoid that area as corrosion at that extent can cause a variety of health issues including digestive tract infections and blindness. Note to manager : I strongly suggest you do not ignore this review as the local Lewisham authority and Vicky the MP has been informed of the dangers highlighted.

Positive experience: I've just returned here after around a year. I've been a regular member since before the pandemic started. They were using old equipment then and they still are now and I think for the price point its ridiculous. UPDATE THE MACHINES PLEASE. I'm sure lots of members would agree with me as there are many gyms which are cheaper and use newer and better equipment. I understand most pay for the name like other brands but I'd expect better from Bannatynes. Other than that the pool is decent and staff nice as always.

Fantastic experience: I have recently joined this gym and I am really impressed so far

Fantastic experience: I've been coming here for a year and I really like it. I enjoy the classes

Negative experience: The family changing area and spa were dirty, moulding and no place to relax near pool side .. £25 each Should of been £10 . Would not go back !

Fantastic experience: I love going swimming with my dad here the pool is amazing and the staff are really kind.

Negative experience: Gym has gone downhill quickly. Used to be decent with good facilities and never overcrowded. Now it’s regularly overcrowded, filled with drug dealers (I have overheard some of them making and doing deals). Really ruining what used to be a place worth the money. Would highly not recommend.

Fantastic experience: It's funny because I was reluctant at 1st to join up but took the minimum 3 month membership and have been loving it so much. I took the premium membership which gives me access at any time which means I have never have to wait to go on a machine. I haven't use this swimming pool yet but I aim too.

Positive experience: Solomon is the best staff in the gym. As an early morning gym goer, he is the only one always greets everyone energetically. I thought this is the standard of the gym, however I have also had bad experience with other staffs like other reviews. Solomon's paying attention to detail and going beyond for caring about the members has led me to write the good review. One star less because not every staff I come across is like him (I hope I spell the name right - apologise if I don't) In addition to customer service, as I believe everyone come to the gym mainly for workout so I will comment on other areas: Regarding the kits at gym, it is sufficient for me as I go in the morning and I use them mainly for glute and legs. However they could have arrange the space better so they can have at least two popular kits. Regarding hygiene, it is a bit old and not the best as other mentioned. But it is sufficient for me as I just have a quick shower before going to work. Regarding the class, they actually have good instructors who will show you the correct form compare to instructors from other gyms I have experienced. Regarding the pool, sauna and steam room. I think the pool is good if you want to swim. Sauna and steam room can get a bit busy around evening time. I write a lot as I wished I could find a review like this to help me make decision. Hope this is helpful.

Negative experience: Cleanliness is a big issue, overpriced and terrible customer service. I have had a bad experience with Mia who has a terrible attitude. Avoid this gym as it’s genuinely been the worst facility I’ve ever joined.

Positive experience: Very friendly staff, with swimming pool. Great gym areas too. Thanks for having me w1sh1.bigcartel.com

Positive experience: Convenient for my goal and purpose ,however the spa area could do with some atmosphere of background music to set the scene. Does not often feel relaxing especially evenings after classes. Maybe give this idea a thought. Pictures attached me trying out the new bikes that where installed March 2024. Happy to share and promote these photos with your Marketing team.

Negative experience: I just joined, the Grove Park club is rough...not to the standard of a private health club/gym. This is worse than your local council leisure centre. Gym looks well equipped and ive heard the classes are OK. But the male changing room/showers are rough...mouldy, tiles missing, paint peeling, mastic coming off. Same as pool and steam room. I've not been to a club before and felt the need to wear flip flops. The staff seem nice and memberships guy was professional in helping me sign up. Just the maintenance of the place! I'll be trying the Orpington branch rather than this one. The whole place needs a jet wash, shame

Positive experience: Has all the facilities we require, freindly staff

Negative experience: Called 2 time was told 2 completely different answer to the same question when into the club and was told something completely different again but the person in the club was helpful

Fantastic experience: People are so nice. Can exercise in complete peace!

Fantastic experience: Absolutely love it here great staff and it has everything you need for using the gym, sauna, steam room, swimming pool and even a jacuzzi.

Positive experience: Gym area is very spacious and well equipped, good air conditioning throughout benifical if you work out cardio wise, the staff are excellent and helpfull ,friendly atmosphere, despite many complaints regarding the shower and changing area " yes " they could do with a update but they are functional ,when 100s of people shower a day its not bad ,

Positive experience: Gym & equipments are good! However Sauna/Steam Room, Jacuzzi needs improvement! Also Men’s shower cubical is in need of a facelift! New update: Men's shower rooms are now updated. Better showers now Steam Room and Jacuzzi still need updating.

Negative experience: Never been there in my life. So why I'm asked to do a review. God only knows

Fantastic experience: It's a great place, you can swim when you want without having to book, and you can attend classes whether on a membership or a day pass The jacuzzi, sauna and steam room are in the pool area, but there are groups of people who are always sort of hoarding them, that is the only Hong they do. So you can get a turn but you need to keep a lookout for when you can jump in. My favourite classes are aqua and bounce so far but looking to try bodybalance. The spa treatments are payable. There is a good variety of snacks and drink in the café, which is light and airy with a good view of the grounds and the pool. The staff are friendly and helpful. Bannatyne Grove Park is tier 5,i believe, which is not as upmarket as the Hastings one which is tier 3. The membership is £63 a month if you want a membership you can stop, and it is £53 a month if you commit to the whole 12 months. You can bring up to four guests on a reduced day pass for £15, anybody wanting to visit for the day not as guests of a member will have to pay £25. It is a nice way to spend the day, you can even work in between exercises. I was going to forget to say that there is a great gym there too. There is free parking available. You can download the bannatyne app for booking your classes. For me it's the best thing I have done as it has allowed me to exercise much more than I ever did.

Negative experience: Gym not bad, but the changing rooms and toilets are awful.

Fantastic experience: Fantastic friendly staff very clean nice atmosphere love it.

Negative experience: State of changing rooms and toilets are horrible. Gym equipment doesnt offer much variety therefore its difficult to target specific muscles. I do not use the pool or classes which makes the membership quite expensive for what i get

Negative experience: Staff unprofessional, changing faculties always dirty with chewing gum, used paper & scum all over the floor. tiles coming off the floors within the shower areas. Many of the showers cannot be used as the doors are hanging off. Strange pool rule to not shave on pool side or within the pool. I now see why, with members shaving within the swimming pool like a personal bath tub, yuck! Also members like to use their phones while within the pool & on pool side. Pool side is dangerous, with chairs blocking a fire exit, safety equipment does not exist & what they do have is rotten ( though bags etc..) and cannot be used.

Fantastic experience: My daughter treated me to a day pass, used gym before extended session in health suite, jacuzzi, sauna and steam. Great experience

Negative experience: Was very snotty about my daughter being able to use the swimming pool as a non-member. Good facilities though

Fantastic experience: Some clubs is really great

Positive experience: Have been a member for quite a long time now. However rules are rules. Why do people still insist on using mobile phones in the pool area when there are signs prohibiting it? When it says 2 people in the jacuzzi it should mean 2 people, not 3 or 4.

Fantastic experience: Great gym! Chilled environment! Decent staff and lovely grounds. Parking always avaliable!!!

Positive experience: I joined the gym to continue my rehab from a car accident. I have enjoyed the aqua fit classes which is a great all round body conditioning exercise. It has helped me build strength in my legs such that I have been able to wean myself off my walking stick. The instructor keeps the class fun and fast paced. Its suitable for all levels even non swimmers

Fantastic experience: Very clean with great procedures to continue keeping the gym like that... Friendly staff whom will help with any queries... A great place