Walnuts Leisure Centre by Mytime Active

Positive experience: Good 33 metre pool other facilties are very average.. but it's now closed for a refit....so will return to review

Positive experience: Friendly service and relaxing environment

Negative experience: Don’t think they are cleaning the buzz zone soft play My son went to a party in November and that evening developed a sickness bug that then spread across our family Went to another party today with a different friendship group and is sicking again!

Fantastic experience: Superb atmosphere, with extremely friendly and approachable staff. In particular, Rajni was so welcoming and was very helpful when I bombarded her with questions and queries!! Would deffo recommend.

Negative experience: The employees are very nice, but zero cleaning, Zero facilities, ۰I said about the pool

Positive experience: It is the town centre, every family probablity visits it once every week

Positive experience: So the pools are really big and nice to swim in l, but the swimming pool changing rooms aren’t in that good of a shape as most of the lockers and the gym machines look old, the gym toilets are sometimes clean but have one broken toilet and a broken piece of ceiling. The people in the cafe area aren’t that friendly they are mostly serious and look angry, only one girl has has a good attitude when serving me. The people in reception are friendly and helpful very bright and smily. The changing rooms in the gym are clean and the gym class teachers are very friendly helpful and talkative, the classes are really good with good attitude for different ages. The hot drinks are really good and the food was nice but it was a bit expensive. ( 3 1/2 ⭐️ overall )

Fantastic experience: Love aqua fit and swimming met some lovely people life changing

Negative experience: The under 3 section was not kept seperate. Older kids that should not have been there were running through knocking over the smaller children. This was highlighted to staff who didn’t care

Fantastic experience: On this occasion I was just passing through.

Positive experience: Recently joined the gym here, for the swimming pool.

Positive experience: Abit boring shopping experience not many good shops

Positive experience: The pool class were taught nicely, but the toilet maintenance problems has to reduce. The gym on top is also not bad, it does get quite busy for certain times and it comes with a potential 20 minute or more of wait time

Fantastic experience: A really great leisure centre with friendly staff who are happy to help. A lovely community of people use this leisure centre, although the leisure centre itself is a bit old, it's 5 star due to the lovely community, amazing staff, classes and facilities all at a reasonable membership price.

Negative experience: My experience at the Walnut Leisure Centre swimming area was mixed. While the pool itself offers a pleasant environment for leisurely swimming, there are significant maintenance issues with the shower cubicles, particularly in the women's area. Out of the three cubicles, one doesn't close properly, and the drain hole in another is loose, posing safety hazards. During my visit, my four-year-old was washing, and her foot slipped in the drain hole, her leg got caught in the loose drain hole, which was distressing. Additionally, there were hair clumps all over the floor and on the inside of the cubicles, as well as scum and significant discoloration that needs deep cleaning. The pool itself could do with attention around the ladder area and general cleaning on the floor, as when my four-year-olds towel dragged, it was immediately covered in grey sludge and she could not use it. The shower cubicles lean to one side , don't close properly and need urgent attention to ensure visitors' safety and comfort, especially for those with young children. Despite these concerns, the pool area provides a decent space for swimming activities.

Fantastic experience: My happy place.

Positive experience: A super Mall and clean

Positive experience: To be honest needs a bit of clean. Although the staff are lovely

Negative experience: Absolutely terrible I pay around £50 per month for membership. The steam room has not been operational for a month and they say they are waiting for parts. Where are these parts made? Jupiter. The sauna wasn't at the right temperature and when I spoke to the manager he said he wouldn't be able to look at it for at least an hour. Other facilities normally offer some free pass or something to compensate but not here you just have to hope that next time you go something will have been sorted but judging by my previous experiences I'm not too hopeful. Boooo!!!!

Positive experience: Excellent huge 33m pool. Swam today and the temperature was perfect. Delicious. Highly recommended. Felt lovely. Also used the small pool (family splash is 2pm on Sundays for toddlers) Again perfect temperature for toddlers. The changing rooms are a horrible design - a labyrinth - and ancient; chipped tiles, broken lockers, broken showers. Needs massive investment this place. Just ignore all this best you can, and get in to the water quickly! The pool is worth it. Staff helpful and knowledgeable.

Positive experience: Got to start swimming for my bad knee came here as it's fairly close to my house . It was ok, the swimming pool and changing rooms and very old and dated, I didn't feel clean stepping on anything. It probably is clean but where it's so old it just doesn't look invited. Not sure I will come again

Fantastic experience: Join resently amazing price and 25% of first 3 months. Staff super useful, so many different places and classes! Really encouraging to be fitter! Friendly place! So many options for sports free or cheap with the membership! Fantastic! Only thing wish it was open longer hours but i do understand and still amazing!

Negative experience: The childrens soft play area was absolutely freezing and not a comfortable environment for young children to be in.

Positive experience: Facilities are average, approachable stuff. Soft play area is good.

Fantastic experience: Good local leisure centre

Fantastic experience: Great place to learn to swim. Have been delighted with the swimming lessons and would definitely recommend to others. The soft place is wonderful as well.

Positive experience: First visit in a long while, went for the swimming in the 33m pool. It has to be pre-booked via the app, if you're not a monthly paying member. The centre itself is nicely presented, with what looked like a nice cafe area. The pool was not over crowded (10am) & I was comfortably able to do my lengths. Temperature was fine, warmer than I had been led to believe. I didn't use the gym, so can't comment on it. The negative was the pool changing facilities, or namely the large number of broken lockers. There was a notice apologising but the fact remains I had to walk along a bank of lockers to find a serviceable one, Incidently you need a £1 coin, returnable. Not withstanding the locker issue, I will return for further swims & possibly become a regular member.

Positive experience: It was quite dirty and some of the equipment is showing its age. Older children were monopolising the younger children's area which is a health and safety risk. There is also a risk younger children can run into the older children's area. Quite a few parents/carers do not supervise their children and are chatting or glued to their phone screens. It has the potential to be much better.

Positive experience: Quite run down due to the uncertainty of redevelopment

Negative experience: Men - lockers for the pool either Broken Lock removed or Key strap missing...... Heard white oaks pool improved so moving to white oaks pool....shame

Positive experience: Used for soft play. It is so hot in the centre. Went to use the toilets in the changing rooms and it was filthy. I will never swim here, it was disgusting

Negative experience: Kids pool was closed for the family splash session and main pool too cold for my 1 Yr old. The changing rooms are also outdated and the floor was dirty. I did get the money for the swim refunded onto my MyTime account so they acknowledged the issue well.

Positive experience: It's all good If you're swimming, although there are marked lanes for slow, med and fast, it is not controlled, so you'll be mixing with all ability levels And the sauna is currently broken

Positive experience: 2nd time at the soft play today. Staff very friendly and helpful and contrary to other reviews on here I found the play area nice and clean. The seated area was a pleasant temperature with the air con on but inside the play area itself it was hot hot hot and even had my 4 year old asking to go home early due to how uncomfortably warm it was.

Positive experience: This is my first time in this area, and it was pleasant. I had a smoothie, which was alright.

Negative experience: Softplay where are they going with there prices ? Nearly £10 for 1 adult and toddler crazy the 1 one in eltham is £3.50 and adults free :/ .. needs a clean also .

Fantastic experience: We come here very often. It is good and varied and also you can park near or in the car park which is a good convenience . Shops and restaurant and benches and cinema or you can pop into the high street and back - it is really ip to you!

Fantastic experience: Good area to shop around, need more shops for the area.

Positive experience: The soft play area is quite big and spacious. There's a lot of scope for improvement w r.t better maintenance of the facilities and public areas. Found the soft play a bit dirty most of the times we visited. The toilets weren't clean either.

Negative experience: smells of urine everywhere, don’t recommend as the cleaning staff are incredibly rude and there’s black mold almost everywhere too.

Positive experience: Excellent. Signed up for the activities at the centre. Andy the manager was very helpful

Fantastic experience: Great place for all after school for kids and gym

Fantastic experience: Having the holiday camp back at the walnuts, kids really enjoy it , soft play arts & crafts cooking activities . Swimming.

Negative experience: Terrible Leisure centre. Took our two babies swimming today and just the worst experience ever. The showers were cold and no hot water and when we left and made a complaint at reception, apparently it's been like this for a while and they've been trying to fix it. No mention of this when they take your money online as you book. Dirty changing rooms, puddles everywhere just a horrible place! Won't be going there again.

Negative experience: Really really unhygienic, always packed of kids and adults squeezed in everywhere together and honestly smells very strongly of wee everywhere. Got unwell straight after coming here. Would really recommend to stay as far away from this one as possible. There’s no way it could be covid safe at all.

Positive experience: It's a lots of room for improvement everywhere. Specifically after Covid-19, a good lessons learnt, on keeping and maintaining clean areas, common areas such toilets disgusting, the gym floor disgusting, in gym class I saw hair's, dust, rock, live insect and I stopped to look ensuring my feet would only touch my personal mattress. I really hope I can see improvement soon or I won't be there for long.

Negative experience: A swimming pool that’s very large but not very clean. The sauna and steam room are nice but small. Changing facilities not the best.

Fantastic experience: lovely lady behind the counter very helpful

Positive experience: Swimming pool was OK, changing rooms were not good, not cleaned properly. Overall it was OK.

Positive experience: Like my most MyTime centres it could do with a bit of a renovation but it’s expected for the price bracket. Overall, it’s a good gym.

Fantastic experience: Top rated for all the right reasons

Negative experience: Soft play is quite big and fun for the little ones, it’s a shame how dirty it is most of the times I have visited. I keep finding all sorts of lint, hair, rubbish, layers of dust inside, pieces of food, etc everytime I visit. It’s understandable that it’s not possible to keep it 100% clean at all times but definitely needs to be checked and cleaned more often as it looks like no one cleans it at all for days.

Negative experience: Place is ok, could be cleaner. Used to swim here a lot in my teens / early twenties, back then you could see in the men's showers from the pool, which was always enjoyable shame they fixed it.

Positive experience: The classes get so booked up but lots of variety if you can get a space!

Positive experience: Very good softplay just it could use abit of clean

Fantastic experience: The kids absolutely love this place

Negative experience: Said the gym was open till 9pm went there at 7:30 and closed.DONT GO HERE

Fantastic experience: Not busy at all, many nice play areas, relatively clean and nice cafe. Overall very positive experience. One small thing to improve is that it was freezing cold inside

Positive experience: Sauna not working, black mould in showers & ceilings. Needs a deep clean and a refurb! Plus side cheap...8 quid for a guest pass. I think I'd rather pay 20 25 for somewhere nice and clean.

Negative experience: Be careful of some of the personal trainers here, as this ring of staff have shown failure towards their duty of care and transparency whilst making them partake in their social media exploits. Reporting this to them will likely result in deletion or blocking. If you or a loved one has received physical or psychological harm following their actions at Walnuts Leisure Centre, ignore the terms and conditions they will use to put liability on you and instead report this externally to authorities and care regulators.

Negative experience: Cancelled swimming lessons in person, two month later they keep billing and essentially saying I'm lying I've cancelled. Quickly checked the comments, looks like it's now Mytime Active's business model.

Fantastic experience: The best soft play for babies and todlers. Big and clean with tables for parents to have a drink while their children are playing. Highly recommended

Fantastic experience: Two women in the receptionist is really helpful with me. I sign up for the swimming lesson for my 2 Children they very kind and explain with me everything. Polite and Friendly .Thank you

Positive experience: Feels a bit tired these days, especially the changing facilities. However the proposed new development would be ruinous to the area and probably price many people out, so it's decent for what it is.

Negative experience: Cancelled Sons membership in June, still taking money out of account, I've emailed and had phone conversation with them and we are at end of August and still no refund. Not happy with service.

Positive experience: Gym equipment needs servicing and the building itself needs a total overhaul and is very tatty in places.

Negative experience: No windows, no working conditioners, no fresh air at all. Really small and dirty place for children, just horrible.

Fantastic experience: Great place for kids parties,staff was very helpful and professional

Positive experience: Good leisure centre with soft play area for kids, swimming pool , badminton court

Fantastic experience: The older of the two 'new' shopping centres, still has a lot to offer. Pleasant seating arrangement, and a leisure centre.

Positive experience: Mystery garden sheds are outside, someone needs to explain why...

Negative experience: Good place, but parents need to realise it's a place for kids to play. Not for all of u adults to get together for a chinwag. I find a table of about 6 adults who are there for one child. Take up all that room and make the place look like a right mess. Also, the softplay management need to fix their ball machine. It's been broken since January.

Negative experience: Swimming pool is closed on a regular basis due to a faulty boiler. Their website is rarely updated to reflect the situation resulting in wasted journeys to the leisure centre. A blase approach to any complaint is displayed by the management of Mytime leisure.

Negative experience: Oue first visit here. The grandchildren loved the soft play layout and want to go again. I won't be going back though. Very cramped. There's not much seating area and tables are quickly filled. Some of the grown ups had to sit beneath the soft play platform in a 'picnic space' that's dark. We sat on a small table next to this space. Drops of rain were splashing on the table from the glass roof which was leaking. They only accepted card payment. Refreshments are very limited and available from check in area. The ladies toilet was so disgusting that l decided not to use them. There is obviously no supervision cleaning. The toilets and floor were overflowing with reams of used toilet paper and they stank. My advice - get there early to get a table and use the toilet before it gets disgusting, don't sit on the righthand side table when it's raining. My overall impression - extremely cramped and delapidated. Needs a complete overall.

Negative experience: Good grief it needs an update ..but it does need replacing...not removing or downsizing as the plans would currently have it.

Positive experience: Visited the what was meant to be the soft play area for under 3year old,which is a wonderful initiative but however it was crowded and there was no control of the big kids. The big kids ended up playing in the infant area which was not safe and my daughter who is just 1year old didn't get to play/experience anything because of the fear of injured by bigger kids. I would suggest having a proper barrier to separate the big kids and the baby area to keep them safe.. Thanks

Positive experience: The soft play is showing its age a little. No ball pits probably due to COVID. The main event, the ball vacuum tubes, are both blocked. The floor piano only partially works too. Some maintenance would really make a difference.

Fantastic experience: One of the best soft plays we have visited in a long time there was enough the kids todo.

Positive experience: Good and cheap place to go. Infrastructure and look must be changed soon as looks grubby and outdated. V pleasant stuff always willing to help.

Positive experience: Gym is great 4 my husband as recovering from cancer 2 get him going again staff really helpfull

Positive experience: Went to the swimming pool at the Pavilion for our 3mo baby's first swim. The Family splash pool was great. Downside is that there are no family changing facilities - just separate male and female changing room so it was a bit tricky with the baby on my own and quite a bit of time of our booked session was wasted getting ready. Also the facility is cashless which is stated on the website but I didn't realise we would need pound coins to use the lockers so had to go out to a shop nearby to get change which meant we lost more time doing that as well. We will definitely go again (better prepared) as baby loved it.

Positive experience: Play area is good enclosed Family's fun for the hour was good pool was warm

Positive experience: We only really have experience of the soft play, but it's one of the best in the area. However, Staff not always on the ball, I guess to be expected. Mytimeactive website and app one of the worst I've ever used. Does not allow you to use your credit when booking sessions. Playstore littered with negative reviews.

Positive experience: My child got lost in the BuzzZone. I went in, and got stuck. Then I went to Tesco's. I...I fed my child to the travelator..

Positive experience: A good shopping mall. Have been improved over the past 3 years. Now have premier inn, Odeon cinema and many other stores. About 5 card stores with its own car park, though car park slots are on the small size of the spectrum and I hope this could be redressed in the future.

Fantastic experience: I use the gym here around 3 times a week, love coming here

Positive experience: Not as busy as before the pandemic but great place to be if your kids are at the right age :)

Fantastic experience: been a years ago around about 30 to 40 years still nice and helpful I was helpful back then

Fantastic experience: Lovely noodles on Tuesdays at the market ❤️

Fantastic experience: Five stars for soft play area. Fantastic time for kids. Friendly and helpful staff

Fantastic experience: The Zumba classes on Saturday are amazing! Great, energetic instructor!

Positive experience: My class with Louis was just great, well worth the effort and such a super laugh. Keep going Louis!! 4.5.

Fantastic experience: My children had a great time at the Leisure Centre

Positive experience: Not been to this place since covid and at 84 with a bad heart I am going to be careful

Negative experience: Why this place hasn't SHUT DOWN already I don't know. Only positive is the customer service from the receptionist to the PT's and life guards. Beyond that expect fire alarms every so often, causing big evacuations whilst swimming . Place is decrepit and decaying before our very eyes. Poor and Cold showers, pool is consistently out of use, Gym facilities scarce though 1 cannot complain whilst PureGym is closed. It is what it is, till the area is regenerated.

Positive experience: Fair range. Very good pie mash shop.

Positive experience: Good olympic size pool, kids pool, gym , kids play area, badminton court, squash court etc. It has lots of classes as well e.g skating classes on Sunday 10:30 AM, Gymnastics etc.. only downsize is that there is no free parking for its customers.

Fantastic experience: Great place to get the food shopping

Positive experience: Easy parking. Good range of activities. Slightly dated and tired looking , especially changing rooms and pool. Terrific staff and very friendly centre

Fantastic experience: Lloyds Bank staff very pleasant and helpful. Eddie Hayes the Key shop excellent price and always helpful