Anytime Fitness

Negative experience: I've been a member of this gym for a long time and had few complaints in the past, but I'm now seriously considering moving to a different one. It takes far too long for faulty cardio and weight machines to be repaired. Yes machines will inevitably break / require repairs, but it is ridiculous so that many are unusable at the same time, and for so long. I remember when I weight machine that I commonly use was out of action for several months, and currently there are issues with most of the bikes. I know for a fact that other gyms with cheaper membership prices are far more proactive when it comes to repairs. The staff members on site are all great and very friendly, but clearly there is an issue with higher management. As others have said, surely having not having the various TVs (1 of them shows a news channel which clearly isn't a good fit for a gym), and the music on all day, would be a money saver, and allow more resources to be allocated to machine maintenance.

Positive experience: It pains me to leave this review as I come here most days for cross-training, but I'm not happy with the state of this gym as it stands. I've been coming here for 2 years now and the gym is in pretty dire condition. I still come here on the basis of its location, 24/7 opening times and the staff are nice. Cardio machines are either broken or unreliable (as of tonight, 1/5 treadmills working, 2/5 ellipticals working, recently only 1/2 bikes working properly, WattBike monitor not connected anymore). They all have cracks, missing pieces, quirks (one of the treadmills keeps beeping, starting/stopping itself), and make rattling noises. I wouldn't use the treadmills for any sort of running intervals as they don't sound like they'd survive it. I wish that, if the gym wanted to save energy/money, it would consider turning off the music (repeats every day) and the 3 TV screens which don't seem to serve any real purpose. I don't know what the issues are with the broken machines, but perhaps simpler more reliable machines without large displays would be a better idea, as I doubt most people use the displays for anything besides speed, distance, time, power, HR. There used to be monthly challenges, which, while not much, did make the place seem a bit more alive, and without these there doesn't seem to be much going on. I have also noticed an issue with non-members being let in by friends after staffed hours. As a potential security issue, this should be looked into and the offending members access revoked.

Negative experience: The gym is poorly managed!! ONLY ONE treadmill functioning now!! And many other equipment are either broken or in poor condition as well!! Talked to the staff members about the treadmills upon renewal a few months ago this year as 2 of 5 of them had already been out of order for a long time. They said they would reflect the situation to the higher management. But now a few months passed. NOTHING has improved and 2 other treadmills are now not functioning as well. That means ONLY ONE TREADMILL IS FUNCTIONING NOW and the other 4 have broken down!! Is this reasonable? Please understand that only actions can get the problems resolved. I'm sorry but really have to say I'm getting tired of seeing opinions being ignored and then waiting a whole year but nothing has been improved at all. After all, we need to pay to use the gym and are very disappointed. Also, I always want to talk to the 'manager' of this gym at Bridgewater Place but I haven't seen her for more than half year. I usually come here on day off, weekends and bank holidays but I can only see other staff members. Other staff members are very helpful and enthusiastic but there are things which only the manager can fix. Therefore, I do want to talk to the manager but don't know when I will be able to see her. And I'm also wondering whether the manager can see that those problems have been there for a long time and what she has done to fix the equipment that has broken down. It's really ridiculous.

Negative experience: 5 treadmills and 2 of them have been out of order for a year. 3rd one recently went out of order. Now it’s just a long wait for a treadmill. Not a good recommendation if you’re looking to get a run/ jog in. Expect to wait more than 40 minutes to use a treadmill. Other equipment is decent but bit rusty. Some machines are cranky and have missing parts. Staff are very nice.

Fantastic experience: Got everything you need and equipment is in great condition But I dislike the layout of the gym Apparently, it doesn’t get busy (I’m only visiting this branch) but because of the way it’s laid out if it was busy, you wouldn’t have a good time (mostly in the free weight section)

Positive experience: Good gym with good equipment

Fantastic experience: Absolutely amazing place and the staff were so friendly!!

Fantastic experience: Lovely gym, easy access very friendly staff.

Fantastic experience: Very tidy and organized. Equipments are nice. Would like to recommend.

Negative experience: Mid gym. Okay for the price. Pros: lots of natural lighting Cons: The most dirty gym I’ve ever been to (look at the pic of my hand after this duct taped up lat pulldown bar) No bench press (can make one out of squat racks) Treadmills and other equipment perpetually broken Dirty and worn down equipment

Negative experience: It’s filthy and dilapidated, I was going to wipe down the equipment before use but it’s so thick in grime it’s beyond a mere wipe down, had to cancel my workout. Will need to find a different gym. All the dumbbells are dirty and disintegrated, the metal is showing through the rubber…

Negative experience: Worst gym I’ve been to.

Negative experience: Don’t bother. Gym was always dirty and machines broken. Multiple issues with their ‘payment system’ and have now been charged after I left. Management refusing to look into it properly or to put me in touch with the area manager.

Fantastic experience: Great location as its near my university. And the gym ticks all the boxes

Fantastic experience: amazingly friendly staff. gym equipment well maintained and has everything you need in a gym

Fantastic experience: Great location as it’s around the corner from my university. Meets all my needs.

Fantastic experience: Lovely staff - nice to walk into a friendly and comfortable environment!

Fantastic experience: Visited this gym twice on my weekend away and felt welcomed immediately. The manager G gave me a great tour and even offered to stay past her scheduled finished time to help me. Very clean and Ebrima was just as helpful on the second day. Will definitely return!! A****

Fantastic experience: Great gym with plenty of space and equipment. Nice location right in the city centre.

Fantastic experience: Terrible management, I haven't known anything quite like it! If you use a contractor, and they fix a leak as promised, then you should pay as promised. We have been promised payment for several months. All we ever get in response is that it has been resent to the accounts team. We were called through Checkatrade by the manager G, who has eventually become completely unresponsive through emails. We're not taking any further action, but this is a caution to the other local trades, dont make a loss on time and materials like we have. This is the first and hopefully last time this has ever happened to us. Be weary. Just for perspective, the emergency plumbing call-out fee for this commercial property with no parking available at the time cost no more than £110. An incredibly reasonable price. This company should be ashamed. (5 stars purposely)

Fantastic experience: Such a friendly team, as a new person to gym and exercise, they made me feel at ease and supported me in my first few weeks when I needed it most - Highly Recommend

Fantastic experience: Great gym. Ticks every box for my needs, and the staff help elevate it even further with their friendly and welcoming attitude, as well as their knowledge whenever I am in need of assistance. I definitely recommend this gym to anyone in the area.

Fantastic experience: Great gym and great staff

Fantastic experience: Decent gym would 100% recommend

Fantastic experience: Extremely good gym, first week joined, would recommend

Fantastic experience: Anytime fitness is really good gym where can be achieve the goals related to fitness. Management, crowd in the gym, trainers are apprciable.

Negative experience: Definitely won't suggest anybody joining this one at Bridgewater Place. Many of the facilities, as other people commented before, are not maintained in proper way/at all. For example, 4 of the 5 treadmills are not functioning at all. Two of them have been out of service for about a year but nobody fixed them yet. They just left them idle. Sent them an email but no reply, no improvement (the treadmills still not functioning) and no one cares at all. The website of anytime fitness says any complaints need to be dealt with by individual branch. That means if the manager and staff members in that branch don't do anything, no one else can help. And as you can see in other comments over the past few months, many suggestions have been given but still, who cares? A complete waste of money.

Negative experience: Just to objectively list the various things in the gym which are broken: Only 2/3 of the squat racks have safety bars, the tissue dispenser downstairs has been broken since I arrived (over a year ago), 2/3 bins in the gym are broken (one for over a year), the downstairs clock has been broken / off time for over a year, leg extension and hamstring curl machines are broken, at least one cardio machine is always broken (currently two), no toilet lid in the upstairs toilet, a panel has fallen off the hip abductor, one of the cable ankle straps is completely broken, rubber on the lat pulldown bar is torn to shreds (and sticky?), currently one of the toilets is out of order and Velcro on one of the barbell squat pads has worn out completely but it’s still left around for some reason. In terms of cleanliness, the gym is particularly grimy. There’s not been sanitizer in the dispenser downstairs for a concerning amount of time and if you wipe the workout matts the tissue is immediately black with dirt and grit. Better still, we’ve been given toilet roll to clean the equipment with for over a month because they’ve ran out of blue roll and for some reason can’t purchase any more. This is keeping in mind that I was told over a year ago that we’d be getting actual cleaning wipes very soon (this of course never happened). Thankfully, the staff are at least kind and apologetic. In the ten years I’ve been going to the gym, I have never seen one in a worse state. Unless the location and opening hours of this gym are supremely useful to you such as they are to myself, I would categorically recommend literally any other gym within a 15-mile radius for a cleaner, less dilapidated and most likely cheaper experience.

Negative experience: Avoid this gym. Had a call last year as I stopped going and they agreed to stop my membership in November last year and that they will do a call in April to see if I would like to join again. Had no call in April as agreed and left it at that as I am unable to go to the gym anyways due to personal circumstances. Then had a payment attempted last month and put my account in arrears. Did try to speak to management however one of the staff member rudely spoke to me and accused me of being rude to her despite the conversation was being recorded as her tone from the get go was horrid. They took the payment today as a direct debit in one go today. I have called and will email to give my “1 month notice” despite not being a member since November last year. Not happy with this and will take it further with the head office. I will however say the manager did call back and due to being involved in accident at the time of our conversation I couldn’t call back but he has always been helpful when I used to go so thank you Jake.

Negative experience: The treadmills are not maintained well they have cracks and shake while running. Cancelation policy is smartly designed to steal money from your pockets. Before joining I got several calls asking me if I need any assistance but after I was a member and at times when I couldn't go to the gym not a single person called to check.

Negative experience: Old and tired gym from anytime fitness

Negative experience: The gym is a bit grimy as others have pointed out. Some machines are in various states of disrepair or are nonfunctional. Certainly not worth the high monthly fee considering the options available in the city centre. I promptly cancelled my contract within the 14 day cooling off period which entitled me to a refund of any fees paid. Despite chasing numerous times over the course of a month, I had to eventually file a dispute with my bank to be refunded. Useless customer service.

Fantastic experience: In the same building where I work so super convenient

Fantastic experience: Fantastic gym, amazing staff always very helpful, would recommend this club !

Fantastic experience: Very good and clean gym. very friendly staff and a good environment. Jamie is is great guy!

Negative experience: Very dirty gym, from showers to equipment! Zero cleaning standards!

Negative experience: my brother used to go to this gym. Unfortunately he experienced discrimination (based on his brown skin and background) from a member of staff called Abbie Brumpton and a trainer called Jake Perkins.

Fantastic experience: Been going here for a few months. Small gym but good for the facilities, equipment well maintained and staff are quite friendly. Would recommend for anyone else living in the city.

Positive experience: Spacious and nice facilities.

Fantastic experience: Good clean gym with friendly staff

Positive experience: Was only here temporarily and the staff were fine with me cutting short the 12 month contract as I moved cities and didn't have access to an ATF nearby so I can't fault the manager. The facilities were pretty good but I have to agree with some of the more negative comments on here - the staff were very eager to get me to sign up and while I didn't expect a 'personal trainer' experience, I was told that I could put training plans past them for support etc.. when contacting staff and sending plans through email I was ghosted completey multiple times. This was disappointing given I was in recovery at the time for a knee injury, and during sign up the instructor (Nick) seemed really nice, and genuinely enthusiastic about helping me regain the strength and mobility I was looking for.

Fantastic experience: Great location right next to all the major hotels. Very well equipped with all machines and free weights. Really helpful and friendly staff. Makes me wonder why I pay so much for my Gym back at home.

Positive experience: Nice gym that doesn't usually get too busy. Great for a workout after work.

Fantastic experience: I was previously a member for around 18 months. Never saw dirty showers or toilets like someone stated. The place was always spotless, I'm speaking mainly of the Moor Allerton gym as this was the one I used the most, but the same applies for the city centre gym (Leeds). I'm planing to join again, i miss lifting. That first few weeks will be rough but it's worth it. I think it was about £31 a month, I dare say it's probably gone up since then but well worth it, I appreciate value for money. Even at peak times not once did I have to wait, it doesn't get rammed out like most gyms early evening. Great gym. Great times.

Fantastic experience: Good quality gym. Not too busy and can always use machines/weights you need to. Very helpful during Covid with payments.

Fantastic experience: Really great team, always so friendly and helpful. The gym was always clean, and in full working order! Sad I had to move!

Fantastic experience: I’ve been to this gym a little over a couple of times when the pandemic happened. Anytime Leeds have been pro-active in giving members several options upon temporarily closing & were very helpful when I unfortunately had to end my membership (for personal reasons). Thank you Anytime Leeds!

Fantastic experience: Great gym! Used to love training here when lived in town. Good machines and loads of space to train!

Fantastic experience: Great location and nice gym. They need to improve shower arrangements otherwise good gym.

Negative experience: Horrible, the Gym is small and one machine is still broken for almost two months now. Customer service is very very good at lying to customers. Be careful, they get to sign in for a contact at least a year and then you can’t cancel until you provide a written letter and after almost one year of membership. Ironically, they promised me before I sign to cancel my membership anytime I want just to give a notice one month before and it was a big big lie. They also lied to me about discounts, it will appear in you account, and they were right it appears in my account that they were just lying to me. What a shame, they really don’t care. I really don’t recommend anyone to come close to this horrible gym.

Fantastic experience: Clean and tidy

Positive experience: As an outside visitor to Anytime Fitness in Leeds, the gym is well equipped to those who have vision other then the bench press and bicep curls! Those machines are there too! For those too afraid to get a leg day in. The machines are clean and easy to understand and the customer service that my wife and I received was excellent, welcoming and the manager Darren couldn't do more for us. I recommend this gym. But for those who make there decisions based on negative reviews, experience the gym for yourself not those who purposefully go out and write negative reviews and can't see the positives.

Positive experience: friendly staff, clean facility

Negative experience: The gym itself is alright, nothing special. But the customer service and policy suck!! Before joining, the staff was very keen to get you sign up, called me multiple times a day after my first visit (somewhat annoying). However, when I tried to end my membership, no one answered the phone on staffed hours, I left a voice message, no one replied, I called, they said need to refer to a manager (seriously?! just to end a membership) and will call me back, but they never did. After I called again, they said I can't end my membership before being a member for 12 months without the evidence of changing jobs or moving to a new place!!!! So be prepared to lose a few hundred quid if you only want to use the gym for 6 months or something. They said it's inside contract (which I'm still try to confirm), but definitely no one mentioned to me when I explained that I'll only be in Leeds for 6 months.

Positive experience: Great gym with lots of space and equipment , changing rooms aren't the best

Positive experience: This is a very, very small gym with small unclean showers. I would not be happy with this gym if it was my regular gym. It's a shame as it's in a decent location. *visited again and the showers were cleaner and definitely a better experience.

Fantastic experience: Never too busy, friendly staff.

Positive experience: Great gym! The small amount of changing rooms makes it a bit awkward during busy hours but all around great gym!

Negative experience: Ideally situated for working in the area friendly and helpfull staff

Fantastic experience: Cooperative staff

Positive experience: Good equipment, nice and easy gym to get in to just not enough facilities

Negative experience: Reasonable that is it

Fantastic experience: Great to be here

Negative experience: This is the worse gym I ever joined. The staff are supposed to start at 9am but the hours are subject to change so they start at 11am. The "private showers" are cubicules and does not look maintain. classes are advertised but it happens during odd hours for 30mins. Moreover, there are no more that 3 classes in one day and on a friday only one classe is running. Very poor service, very poor gym. This is a big facility however it is not used appropriately. Definitely cancelling my membership.

Positive experience: It’s a medium size gym so don’t expect fitness/exercise rooms or classes etc. Fortunately doesn’t get too busy for now so its usable for now. There are a limited number of changing rooms and showers so be ready to wait and the lockers are tiny, so tiny that they only fit phone, keys, wallet etc. You have to leave your bag on a shelf and hang clothes on a clothes rail, thankfully hangers are provided. Be ready to haggle for best deals, they will drop the cost if you push enough.

Fantastic experience: Best gym

Negative experience: When I first started my membership in Dec the quality of the gym was basic but got the job done, there was sufficient equipment for a work out. However over the past 9months there has been a decline in standards of the gym, the changing rooms are always dirty and wet, there is equipment everywhere and never put back. It seems like the place is only clean when the manager is in. Not really happy with this gym anymore.

Fantastic experience: Nice gym with fantastic knowledgeable staff also 24/7

Fantastic experience: Anytime Fitness have recently changed management. The new peeps are very helpful and approach you very personally. Great stuff! Do go, especially if you like going to the gym in odd hours of the day :)

Fantastic experience: small but 24/7

Negative experience: Use to go here. Not a good gym, tiny cramped weights area and the bald staff member was really arrogant and rude. For the money they are asking the gyms in the city centre offer much more for a similar price.

Negative experience: The person who owned this gym also owned the Wakefield branch which recently went bust! Me & a friend paid £300 each up front for a years membership, went 4 times a week for a month before it closed. After speaking to Anytime Fitness franchise who every time lie and say they will issue a refund we now have no hope of getting any of our hard earnt money back. I would avoid the Anytime Fitness gyms like the plague!

Positive experience: Not too crowded and the staff are nice. Could do with a few more facilities.

Positive experience: Good gym. Not too packed and heaps of equipment. Maybe i havent found them all but seems light on toilets and showers.

Negative experience: Avoid like the plague Had exactly the same issue as other reviewer Pippa. I cancelled in October, they take a week just to acknowledge that and then couldn't find my details. Turned out they'd transferred me to another gym without telling me. They promised to sort it when I spoke to them by phone but clearly did nothing as they took a December payment and now want to take a January one! I've still heard nothing from the gym that they claim they've transferred me too either so wouldn't be surprised if they get in touch in January to say I've not cancelled. Despite emailing them twice! The gym itself is pretty basic too. Rubbish changing/shower facilities. Small. The 24/7 aspect is handy but you just feel like you're using a fob to enter a small sweaty place where no-one talks to each other. The staff just stay in their little office. Honestly not worth it.

Positive experience: Quite expensive. TV screens do not work at night on the running machines

Negative experience: One star is too kind. Trying to get two months of payments out of me after cancelling, despite closing membership in October and paying for an additional month (November) without any access to the club as fob was returned. I’ve always been paid up to date and they claim that I now owe them for December. Despicable. Head Office refuse to deal with complaints and pass down to Leeds who just make up their own rules and don’t care about customers. Used to be a good gym until new management. Gym dirty, equipment not well maintained and customers treated appallingly. Do yourself a favour and go somewhere where you can get the full use of facilities in a nicer environment for the same price.

Fantastic experience: Great and never too busy

Fantastic experience: Very nice Gym. You can't run out of choices of equipment. Private Bathrooms my favourite! I can use my membership at all other Anytime Fitness gyms in the world at no additional cost! I didn't see that coming. Friendly staffs very helpful. Can't believe how much I had to pay. And it is membership for life!!!

Positive experience: Great gym, open 24/7 but is a little small

Positive experience: Good gym with decent equipment, has the essentials, and 24/7 is a plus.

Positive experience: Good gym but usually crowded from 15:30 until 17:30. Except from the machines it doesn't offer anything else.

Positive experience: Good range of equipment, especially free weights. Good personal trainers. Easy access, always clean.

Positive experience: Perfect gym for the hours I need which is late night

Positive experience: Serves a purpose but lacking the finesse of most modern health clubs... oh and also lacking in changing rooms. Weird.

Positive experience: Minimal gym layout and spacious. Enough equipment for most people

Positive experience: Nice gym, good equipment. Sometimes too busy to do what you'd like.