South Norwood Leisure Centre

Fantastic experience: Friendly staff and nice atmosphere

Negative experience: The last two years you have allegedly had budget to improve this centre. You have had people come in and look as if there will be improvements. We need new up to date equipment, it’s well over due now!

Fantastic experience: South Norwood Leisure Centre is a fantastic spot for anyone looking to get active! I love going there for a swim every now and then – the pool is always clean, well-maintained, and the perfect temperature. It’s never too crowded, so you can really enjoy your swim without feeling cramped. The facilities are great, with plenty of locker space and a nice atmosphere all around. The staff are friendly and welcoming, and I’ve always found the centre to be a relaxing place to unwind. Whether you’re going for a swim, a gym session, or just to use the other amenities, it’s a solid choice. Plus, the location is super convenient for locals. Overall, it’s one of my favourite places to go when I’m looking to clear my head and get in a good swim!

Negative experience: This has got to be one of the WORST gyms in London. For the third week in a row they have cancelled my daughters swimming class, with such last min notice. We found ourselves last week, 6 parents with 1 year olds waiting by the pool and no one turned up for the class. The staff really don't care and it shows. Terminating my membership ASAP. My family and I only joined because it was the closest gym to us, but I'd rather pay more and drive further for a gym that is actually reliable and clean. Don't go!

Positive experience: Staff are very friendly and welcoming and overall the experience is OK. Gym is unfortunately severely outdated and poorly maintained, for the prices charged this is disappointing.

Fantastic experience: Wonderful, no frills swimming pool, enjoyed by the community. I'm so happy to have it on my doorstep.

Negative experience: Freezing cold pool the last 2 times we’ve visited. The changing rooms for the pool stink of urine, the family changing area is a horrible disabled toilet and the whole changing areas need an overhaul. Tired leisure centre

Negative experience: The worst pool Better has to offer. Was greeted with such a rude and racist receptionist.. Changing facilities are so outdated with rust and mould.. Was not cleaned for a while.

Positive experience: The staff, without exception, are friendly & helpful. The pool is lovely to swim in but the facilities i.e. the hairdryers, could do with updating. On the whole, a very pleasant experience.

Negative experience: Just started going to this leisure centre but have already cancelled. Booked swimming via the app but after I’d got changed, I discover the pool is all shut off. Had to get changed back and when I enquired with staff, I was given excuse after excuse and made to feel very small as they began to gang up around me. DO NOT USE THIS PLACE - STAFF ARE AWFUL AND PATRONISING

Fantastic experience: Local gym, has a swimming pool and dance classes too, can't go wrong. It also has WiFi if you need.

Negative experience: Terrible service for swimming. As a Muslim who can’t show skin I wasn’t able to wear the same swimming clothes I’ve worn to many other places as it wasn’t suitable. I went to go swim but spent the time I was meant to swim yelling the lifeguard it’s all I have and she told me it was fine but I wasn’t able to swim.I definitely will not be going back due to this

Positive experience: The swimming pool its amazing but they definitely need renew the machines for the gym its way to old and need more equipments.

Fantastic experience: Welcoming staff, a wide variety of classes, a 25m pool, and a lift down to the gym for those unable to use stairs.

Negative experience: It could be a lot better with overall cleaning of the room and repair of the equipments. It’s one of the only gyms in the area and would potently attract more people if was better maintained.

Positive experience: Ok gym.....could do with a full clean, especially the floor underneath the machines

Positive experience: Went here for a swim today, will be using the pool a lot more often. Very clean and tidy, changing areas are clean and very friendly staff who are happy to help. Cannot speak for the gym or classes.

Negative experience: Major changes have taken place. You can no longer swim at leisure with your children at a time that suits you. Aqua aerobics, a general swim no longer at reasonable times. 6am or 8 pm at night. Cancelled membership, better health is no longer accommodating, and helping the community it is all about generating revenue.

Positive experience: I only use the gym for Spin classes. Spin classes are good fun with excellent instructors. The studio does often have a dirty floor though. Toilets are terrible, always dirty and extremely old. I’m glad I don’t have to use the changing facilities and showers. Really needs a refurb! Staff on reception are always really friendly and helpful and very welcoming which is nice. My score mainly reflects the classes and staff.

Fantastic experience: It is a very comfortable leisure centre and the staffs work there are very polite and helpful.

Negative experience: Not good value for money at all. Broken water fountain, broken machines, dirty changing rooms and gym area

Positive experience: Cheap and cheerful, changing rooms need a deep clean, safeguards at the swimming pool helpful.

Negative experience: I don’t understand how it is justifiable to increase the membership price in this gym given that the gym area is always dusty, not enough equipment and the changing area etc are all outdated. Increase in price should reflect increase in quality too! Very unfair!

Fantastic experience: All the staff are brilliant, especially Mason. He’s an excellent lifeguard, with great customer service skills.

Positive experience: The pool was OK, but the water was so cold that after 30 minutes I had enough and left. The dressing rooms are ok, but they are also cold , the lockers are locked for £1/euro. After opening the locker, the coins are returned.

Positive experience: Friendly staff, it does get busy and you need to book. The changing rooms could be a bit cleaner but from what I've seen it's the users who need to respect the space.

Fantastic experience: Swimming instructor was absolutely fantastic for the baby class. Wish we had better changing facilities for the babies

Negative experience: Not too happy that people do not cover their shoes when walking into the pool area, the walkway around the pool is somewhat disgusting. Shame as the staff are really good.

Positive experience: Great fun with the kids

Fantastic experience: Love there Exercise classes And using the gym.

Positive experience: Good swimming place

Positive experience: The gym equipments are dusty, they need regular cleaning.

Positive experience: Very attractive centre

Positive experience: Dj Yaya

Positive experience: Much better than it used to be. The investment is clearly paying off.

Fantastic experience: Good

Negative experience: Filthy changing rooms and pool. Rude staff wouldn’t recommend if it was free

Fantastic experience: Swimming, swim, swam❤️❤️❤️Dance fitness‍♀️‍♀️legs, bums n tums, Yoga, Tai Chi‍♀️☯️❤️

Positive experience: Has the necessities for a gym but wouldnt be ideal for most gym goers due to the size and lack of space. Also there wasnt alot of upper body machines. The facilities there were clean and the staff were friendly.

Fantastic experience: Nice leisure centre .

Fantastic experience: I use the gym and swimming pool.

Positive experience: Classes are so good, and instructors are great. Really enjoy having the pool it's almost an invaluable addition to any gym membership, especially in the summer. The leisure centre staff are nice. The facilities could use a lot of work. The pool is the same pool I swam in 20 years ago as a child and hasn't been updated nor have the changing rooms, and this is really noticeable. The gym downstairs is a bit lack lustre and missing what I would call some key pieces of equipment, and space is limited. at 30 pounds a month, it's got its pros and cons.

Negative experience: Swimming bookings constantly gets cancelled possibly due to staff sickness. Not very many swimming slots available to accommodate the general public especially for people who work shifts. Staff however are very friendly and helpful.

Fantastic experience: Good faculties and friendly staff

Fantastic experience: A joy to watch so many children learning to swim (my gt nrphew amon them) with kind & patient teachers.

Positive experience: Excellent place to swim. 25metre pool and decent changing rooms with showers. Recommended for all swimmers

Fantastic experience: This is a very huge gym! Very Clean and a lot of equipment available!

Fantastic experience: I love wow coffee. I have eating breakfast and cofe for 8£ good quality. staf friendly.

Fantastic experience: Bbc

Fantastic experience: There's been a change in lifeguards since we last went and was very impressed wi new lot very attentive and professional cleanliness improved too lovely local pool

Negative experience: Doesn't even deserve one star. They charge £35 a month (on top of already-ridiculous council tax) for a pool that is only open to paying customers a couple of hours a week in the evenings. If I'm paying that much, I would expect the pool opening hours to match those of the centre. Staff are rude, and the downstairs gym is tiny with the bare minimum of equipment. It's worse than the Sports Direct gym on Purley Way, and that's saying something.

Fantastic experience: Nice swimming pool, good to spend time with your family and friends.

Positive experience: My view hasn't changed. Free the family parking!

Negative experience: Needs a big revamp, the pool is chopping and dirty. Outdated. Would be lovely if worked on

Fantastic experience: I think the classes are really good. All the coaches are very professional and very dynamic. I absolutely love the spin classes. I have been to many other providers in London and these spin classes are the best in my opinion. I like that the atmosphere is so supportive between members too, it just feels good to be in those classes. Maybe the gym area is a bit small, I do not use the changing rooms as I live nearby. I am yet to go to the swimming pool.

Fantastic experience: Only visited the swimming pool so far, quite impressed. The pool is 25m and has a lot of space for everyone to swim. The staff were helpful as I had forgotten to take off my glasses and they helped me get them back Looking forward to visiting here more

Fantastic experience: Great local leisure centre. Wish the gym was larger

Positive experience: Our first swim as a family

Fantastic experience: They got the best Yoga and Zumba class The swimming lessons isn't too bad as well.

Negative experience: Smelly, no cleaning, sofocation dirty place for workout I went only 1 days and paid for whole month and paid £10 extra so it mean for 1 day I spend £46. I ask to cancelled and request for refund they refused

Positive experience: Poolside

Negative experience: Kinda dirty, changing room, shower area

Fantastic experience: Very relaxing

Positive experience: Good swimming pool!

Fantastic experience: I go once a week,love it there,staff are really nice and helpful

Fantastic experience: I go for the Swim Doctor lessons, it's great fun and the teacher's are very helpful, a wonderful team overall.

Positive experience: They only have 1 family changing room resulting in myself having to take my 3 year old granddaughter into the male changing room and use the disabled toilet when getting her changed which I was not happy about

Positive experience: Nice pool not to busy early on Sunday morning.

Fantastic experience: Went swimming with my husband and 2 other family friends, and it was such a good work out. We went at around 8:00pm. The staff member was so welcoming and nice and the lifeguards were nice too! We'll be going every week for sure!

Positive experience: Not as friendly as you expect but serves its purpose.

Fantastic experience: I can honestly say the management and the staff know how to treat the public. I come on a Saturday with my sister and the staff are always friendly make you feel welcome and always say hello or goodbye. If their having a bad day they don't show it. Keep up the good work.

Positive experience: Great place to swim, not that busy, I like it

Negative experience: Avoid. This gym is completely unethical. I cancelled my membership and received confirmation of the cancellation only for them to charge me another month's membership fee. I emailed twice to query this only to be ignored both times. I have since called and spoken to multiple advisors who have all given me conflicting information as to what my cancellation date actually is. I was assured by one advisor that I would receive a refund of the £32 and to wait 14 working days, and on that basis, I paid for several fitness classes over the last few weeks. However, even though 14 working days have passed, I have still not received a refund. They have basically took money out of my account without my consent, then cancelled my membership, assured me that I would receive a refund and to go ahead and pay for the classes individually if I didn't want a membership, and now won't actually refund me the money so I have essentially paid twice over to use their facilities. The advisors will tell you what you want to hear over the phone and promise refunds or call backs, and you will wait and then receive nothing. Absolutely disgusting company that claims to be a charitable social enterprise that works to 'benefit the community', when all they are doing is ripping off the community. Just check trust pilot...the reviews are atrocious.

Negative experience: To be honest the swimming pool is always very cold even the temperature of the air the ambience...not is nice to go to swim there with this conditions.

Positive experience: Gym classes are really fun and enjoyable. Good instructors.

Fantastic experience: The staff there was very polite and most helpful and patient. Sorted .

Negative experience: Very dirty! And a random man walked in to the female changing area with a bottle of alcohol. Then I told staff they brushed it off saying he walked wrong way. And that he was just gonna shower there. I was disgusted by that. It's not a shelter for homeless ppl! They said they let ppl pay the fee for entry and then go shower. They let whoever wants to go shower in their facilities. No safeguarding at all.

Fantastic experience: Super

Positive experience: Nearly no car park available

Positive experience: It's okay, does the job. Swimming classes a little disjointed, but staff are willing to help. Changing rooms need a makeover as it's my major bugbear but otherwise spin room and downstairs gym in good condition, overall its worth a visit to see for yourself.

Fantastic experience: Friendly staff. Nice pool for a relaxing swim.

Fantastic experience: Clean, bar code entry, not too busy. Fab early morning swim x

Positive experience: Still Great but maintenence has taken a dive with faulty machines laying broken for months! Otherwise okay and classes are quite energetically invigorating as always

Fantastic experience: Really good better gym . There is gym lower ground classes and a swimming pool available. Options for few mememberships which is good. They have a lift for disabled access.

Fantastic experience: Thank you Elliott and Angela for your help and patience in coaxing my very nervous grand-daughter Lila into the pool today. She can't wait to go swimming next Sunday

Fantastic experience: Clean pool, great staff.

Fantastic experience: Luke and his colleagues have been very helpful!

Positive experience: Clean, well laid out, covid-secure. The teachers were great. My daughter loved her first lesson.

Fantastic experience: Great facilities and staff - the induction was so helpful as well

Fantastic experience: This is my 2nd visit to their water aerobics class and I loved it! This centre ticks a lot of boxes for me. It has plenty of parking, easy access and friendly/helpful staffs. The centre also is clean, tidy and the covid restrictions is mapped out well. My only problem is the expectation to put on the overshoes cover before going into the changing room with no seatings available, it is impossible to do so! Looking forward to going again!

Positive experience: Free 2 hour parking which is amazing and the aqua class f Thursday..the best one I have every attended. Only 2 shower in the ladies .

Fantastic experience: Clean facilities and Covid secure.

Fantastic experience: Very nice customer services.Nice and clean place. Enrolled for gym and swimming.Swimming for my girls

Fantastic experience: Took my 10 month daughter for a swim in the teaching pool which is fairly warm. Very easy to book online, staff helpful and organised

Positive experience: It's quite clean, but very small. More of a fitness space than a serious gym.

Fantastic experience: Brush off those cobwebs.

Positive experience: Try and extend the gym (lifting area). you could move all the cardio machines upstairs. You got two studios for dancing that rarelyget used I think... And fix the wifi as the signal is intermittent. Not you, I know.. but get on the net provider's back!! Staff is great otherwise. Helpful when needed and always there. Keep it up guys. Doing great!

Positive experience: A decent leisure centre with a food sized swimming pool, but is quite strangely laid out, almost like you have to go back and forth to go between areas... Although the changing rooms are almost "in the middle" of the different areas - the changing rooms themselves are pretty bad layout, but hopefully they can do something about them during the lockdown... It's good to see the gym open, but changing rooms are closed at the moment, so go in your gym gear if you're working out

Positive experience: Open from 6am for gym, 6:30 for swim. The lighting has been upgraded, really bright LEDs now. And functional split clocks in the pool. Still necessary to book for the pool.

Fantastic experience: Good place to train.