Anytime Fitness Leeds Moor Allerton

Negative experience: Repairs do not get done. Months and months go by without maintenance. Cleaning does not get done. All equipment is filthy.

Negative experience: If the HSE saw what I saw this morning, this place would be closed down! A very tall ladder was used whilst the gym was open to stop a light flashing. There was no safety equipment used, no precautions, nothing. The only positive is that removing the flashing bulb, the risk of seizure to an epilepsy sufferer was removed.

Fantastic experience: Was a member for a few years. Well equipped gym. Helped me meet my fitness and strength targets.

Fantastic experience: Great 24h gym, good range of equipment. But why did you guys remove the bench press? It was such a good equipment... :-(

Fantastic experience: Excellent value, great classes with friendly instructors. Maybe need to maintain the equipment a little better but overall an excellent experience.

Fantastic experience: Top Team. I’ve been going for years and it’s always like the first time! Michael and his Team keep the place constantly clean and tidy. I feel like my club is my second home

Fantastic experience: Friendly and helpful staff, nice spacious gym with ample equipment, not too crowded, reasonably priced. Perfect for people who simply want to go and exercise.

Negative experience: Update - they sent me a reciept saying I will not be charged and I no longer have access to the gym, I have been charged and I still have no access to the gym. Worst gym ever, the communication of this gym is very good when you want to join but when it comes to cancelling or anything apart from giving them money, they just go dark and it is impossible to contact them, I have sent them multiple emails and phone calls. I get the usual replies like "I will get him (Micheal, the manager) to call you but he never does. The gym itself is not good either, half the machines don't work and the other half are missing parts. The shower are rooms off the main gym room. The classes aren't the easiest thing to book. You could say you get what you pay for but this is just not worth it at all. It is terrible. P.s - please reply to my emails.

Negative experience: Absolutely horrible. I do not recommend this gym at all. Unfortunately my husband and I didn’t feel comfortable here after joining online. They had very quick responses when we was trying to join (of course). We went once and realised it wasn’t for us, so we cancelled the membership within the 14 day cooling off period. My husbands was cancelled after a week. Now a few weeks later and mine still hasn’t been cancelled! I’ve sent multiple emails on different occasions! Even called up the gym!!! No answer apart from once, which was a lady and she said she didn’t know what to do and said to call up the next day! I explained that’s what I’ve done for the past week and no one asks so can the manager call us? She said yes and she’ll get him to call us first thing the next day!!! Still nothing!! I tried calling and they didn’t answer! How great! Now they will be taking the payment on the 1st of the month :(

Fantastic experience: Great PT team been going 4yrs now

Fantastic experience: Well equiped, clean and friendly gym. Very good value for money.

Fantastic experience: Great place to work out 24/7 and pretty easy going

Fantastic experience: Good friendly trainers, excellent and plentiful fitness equipment, spacious premises. Good MFV

Fantastic experience: Signed up a couple of weeks ago. I’ve only been a few times as I’ve not trained for a few years so trying to ease my way back into a routine. Great Gym, all the equipment is top notch and the staff are always friendly and helpful

Negative experience: If you want to join a gym that doesn’t care about its members, basic hygiene, cleanliness or the equipment. Anytime Fitness Moor Allerton is for you! Don’t fall for the staff being friendly and attentive, it stops when you sign up. They have no people skills, cannot answer simple questions, and god forbid if you make a complaint. I asked for wipes on several occasions, You get answers like “we dont need to provide spray or wipes anymore, cause Covid is lifted.” Covid? What about basic hygiene?? A friend of mine asked when the four treadmills would be fixed… the MANAGER’S reply was “people don’t come here for cardio.” They tell you email us if you have any concerns etc, and we will respond, emailed a few times with my concerns, no reply. Then 6 months later I receive a phone call from the manager a month before my renewal asking if i was happy with the gym, and if all was ok??!! Equipment is shoddy, broken for months, one machine was out of order for a year. Four treadmills were out for 6 months, i think the cross trainers are still out of order. Facilities are unhygienic, leaks, rubbish everywhere, not once did I dare use the showers. Yes the gym is small, that is not an issue, the issue lies with the management lack of care for the gym and its members. A shame as it’s in a prime location, truth be known, if another gym were to open nearby it would be disastrous for them. It came to a point where i didn’t want to train, and when i did i had no motivation, the place was bringing me down. Thankfully i have found another gym close by, 5 times as big, clean, looked after, staff are good, every machine in working order. The Gym Group meanwood, cheaper too, get alot more for your money, no contract.

Negative experience: Been a member since the gym first opened and overall good experience however over the last year or 2 there has been a massive deterioration in the gym with many machines and equipment being broken and not being fixed for months on end leaving them out of service. The gym used to be well looked after and maintained so such a shame to see

Positive experience: OK, but regularly untidy and no towels/spray to wipe down the equipment.

Negative experience: Still some machines not working but more important place is dirty and un loved needs refurbishing.

Negative experience: Fix the machines

Fantastic experience: Has a HUGE amount of equipment which means I’ll never get bored. The staff and PTs are really friendly and helpful and it has a great community vibe.

Fantastic experience: Fantastic gym and great staff!

Fantastic experience: friendly staff, everything you need. really well priced and really well maintained

Fantastic experience: Great opportunity, great location, brilliant equipment. Perfect price.

Fantastic experience: Great selection of equipment got everything you need and more!!

Fantastic experience: The staff helped me learn alot abiut the gym and are really suportive. The facilities are really good quality

Fantastic experience: Great gym and quality equipment

Fantastic experience: Brilliant gym, staff are very friendly and help me out when I need it. Very goof gym would definitely recommend.

Fantastic experience: Great atmosphere & friendly staff

Fantastic experience: Great gym, great staff always helpful and attentive. I have been a member for over 5 years, thanks for the work you all do.

Fantastic experience: Great gym & helpful staff

Fantastic experience: the gym has been fantastic for my mental health

Fantastic experience: Recently joined. It's a great little gym. The staff are friendly and helpful. Good atmosphere to work out in.

Fantastic experience: Friendly staff and great community in the gym!

Fantastic experience: I find this gym really good friendly atmosphere, and very convenient for me.

Fantastic experience: Absolutely love this gym! The staff make the gym 5 star. They are so friendly & helpful... especially Tom.

Fantastic experience: Great gym, good equipment, never too busy aswell which is always good and the handiness of 24/7 access is unbeatable

Fantastic experience: Done a day pass visit staff were very friendly and helpful, great location will be back again when I'm visiting , thanks to all the team !!

Negative experience: Dirty gym no hygiene wipes or tissue to clean anything cannot lock down stairs toilet so anyone can walk in.

Negative experience: This gym is such a missed opportunity - great location and 24/7 is great. However, most of the equipment are either out of order(cable and weight machines) or so old that it’s starting to rust! I suppose at least they have more than 2 treadmills operational now.

Negative experience: Even one star it’s too much very small and little equipment and expensive when my son tried to cancel it they said you have to do online he tried lot of time but didn’t let him to cancel it and call them again and with bad attitude asked him you have to do online after two months pay for nothing he canceled his direct debit after 6 months they call him he has to pay £300 definitely it’s scam why they waiting for 6 months Anyway he didn’t attend even once but he has to pay that much . Customer service very useless, service online very useless they just want money that’s it

Negative experience: I have the roaming membership and was in Leeds for work so decided to drop in. This gym needs a MAJOR upgrade. Majority of the elliptical machines don’t work and have a crack across them. There are no changing rooms or sizeable lockers to put a gym bag into. They have this small open shelving unit on the ground floor for bags and coats, no locks. They have tiny lockers upstairs which would not hold a bag, maybe a few small items. There are two shower rooms upstairs that are not maintained well. There is a small narrow room with a mirror on the wall to allow for getting ready after your shower. The plugs in here don’t work. All in all not a great experience. You can tell it’s old and forgotten.

Fantastic experience: Fantastic gym, great equipment and the staff are super friendly and supportive

Fantastic experience: There's always plenty free equipment here and staff are super friendly.

Negative experience: If I could I give zero star for everything!!!

Negative experience: Do not sign a contract with this gym. It's extremely tiny, with only six treadmills, two of which are in use right now. It always takes longer than forty minutes to get on one . The toilets are very disgusting; all of the tissue is sloppy, and the strong smell prevents you from using it. They are only accountable for collecting the monthly payment !!!!

Negative experience: Most of their equipments are out of order most of the time. for example they have 6 treadmills but only 2 of them are working it’s about 2 months now they haven’t fixed it yet

Negative experience: Was turned away for membership “sorry I have another client now” I cannot do your membership. The guy was sat in the office on his own. I was advised to come and sign up at any time of the day and that’s what I did, came in to sign up due to the online membership not working at all. Do not recommend this gym at all, poor customer service and rude!!!

Negative experience: It’s a small gym so they are limited by space so tbf to them I knew they wouldn’t have everything I would need. However a lot of the remaining exercise machines are always broken and take ages to fix. The place is not clean either especially the toilets. A store next door has closed down so I hope they take advantage and lease the extra space to expand their offering. It’s annoying when the trainers are running their classes in the middle of the gym but given the space there’s not much they can do. Given the offerings this gym is expensive for what you get. There is David Lloyds but that’s further along

Negative experience: Very small gym. They have got the right area where no gym seen around for few miles but they don’t know how to improve the business by making it big, of course they are constrained with limited space

Negative experience: Tried to get the 7 day pass. Turned up twice during "staffed" hours with no one there. Third time lucky, Tom informed me the 7 day pass requires staff to be in. When I asked him what happens if staff aren't there he shrugged his shoulders. Turns out he is a waste of space. Not ideal if you want to temporarily join

Negative experience: The gym is small, and due to space constraints, they lack some equipment. Unfortunately, many machines are frequently out of order and take a while to be fixed. I would not recommend this at the moment. Hopefully they will change for the better.

Positive experience: Good place to work out.

Fantastic experience: Good

Positive experience: First week attending the gym. There are pros and cons. Cons first: It was a bit of effort getting sorted so I can attend. Had to collect a key fob but staff are only available during my work hours. Key fob didn't work so had to rush up on my lunch a second time. The Pure Gyms I've been to had a much smoother activation, where they just emailed me a code for a keypad on the gym door. Was able to get gymming, 6am, the next morning, no fuss. Anytime Fitness' Gym is pretty small compared to any I've previously been to, too. Pros: The staff really are quite lovely. Super friendly, super apologetic when things went a bit wrong with my key fob, eager and willing to help when I asked them, on the fly, to show me round the gym. The gym may be small, but it hasn't felt particularly crowded when I've been. Had to wait for someone to complete 1 last set for the lat pulldown machine once, but otherwise, everything's always been available for me when I need it.

Negative experience: Broken running machines 2 of which you cannot run on as the belt slips. Been like this for months and not fixed. Touch screen alignment off which makes it almost impossible to select the right options. The gym itself is not clean to a respectable standard. Sadly there is no appetite to fix any broken machines, when speaking to other members also voice the same concerns. One star is generous.

Fantastic experience: Being new to the area I wanted a gym that I would feel welcome in and the staff have ticked all the boxes. The gym is clean, friendly and has all the equipment that I need. Thanks for making me feel so welcome !

Negative experience: I excercise regularly. I am a member for the last 4 years. In the last few months the gym is dirty, I am not daring to use the toilet, there are tissues, used ones, all over the place. The treadmills are not working, there is one which is not working for 6 weeks. There are weights which are missing. I am very unhappy. I shared this a few times with management and nothing seems to help. I know several members who have moved to other places and have ended the membership. It's such a shame .

Fantastic experience: I'm a total noob at the gym. Any question I ask the lads there, they dive out their seat and show me what to do. Fantastic

Negative experience: Don't believe them when you try to cancel. I gave 30 days notice and was told by the manager at the time that the final payment would automatically come out of the bank - it didn't. It was was 65 days before I knew anything about it by letter. 65 days and they couldn't phone me?! I tried to pay on their online link and it wouldn't let me, so I phoned only to be told to email, which I did. They just referred me to a debt collection agency and charged me £314.00. They left me extremely stressed.

Positive experience: Friendly staff. Clean equipment

Fantastic experience: High quality equipment and not over crowded.

Negative experience: Cancelled membership last year and they took 4 x more direct debits this year and made me pay a months fee to leave. Had to use an indemnity claim to get most of the money back. Only interested in your money and bound by their awful internal internal processes Avoid this place like the plague. In response to my review they said get in touch - when I call them I get told to listen, called "pal" and told they can't change their processes and I have to pay. They continue to ignore the various e-mails I sent. They won't confirm my cancellation status - I am very frustrated / annoyed and they really don't care.

Positive experience: Quite expensive for those facilities

Negative experience: Would rate ZERO stars if possible. DON'T sign up with this gym unless you want to be charged after your membership should have been terminated. As others are saying, this gym takes payments fraudulently and violate their own agreement. Cancelling through their website simply didn't work as the site "conveniently" didn't recognise me as a member. I'd emailed to give written notice to cancel my membership on September 29th and the staff acknowledged this on September 30th. Once I'd willingly paid what I thought was my last fee in October (and yes, my commitment period was over at this point) I reasonably expected my cancellation to have been finalised no later than October 31st (due to them requiring a "full calendar month" to "process" the cancellation). Instead, I was charged again on November 2nd (33 days after my written notice and when the gym was shut for most of the month). When you email them politely explaining the issue, you get a short and rude response from staff implying that you didn't read your agreement properly (FYI, I did read it and quoted it in the email that the staff had decided to ignore) or some other rubbish line. I wonder when a "calendar month" was considered to be 32 days or more! Email again and you'll eventually be ignored. Funny how they want to charge you like a full paying customer but give you the service quality of someone who isn't paying. To Anytime Fitness: If you want to take my money and consider me a customer, even after I was within my rights to leave, then don't ignore my emails. My advice to the staff would be to learn how many days are in each month and how to count! Stop assuming that your customers are stupid and don't know how to read their contracts. Take the hint, your service is terrible! The gym itself is fairly small with tiny lockers (which require padlocks that you have to purchase from elsewhere), only a few small changing rooms (each room is only separated by a single door from the rest of the gym) and a limited amount of equipment (approx. 5 or 6 treadmills, 4 ellipticals, 2 rowers, 2 or 3 squat racks, you get the picture). You'd be better off paying a bit more for a full sized gym like The Edge (shame it's too far from me and I don't drive) which at least has separate changing rooms, weights room, plenty of treadmills and a pool.

Negative experience: The worse gym ever,, If i will give peace of advice do not go to this gym.people are disrespectful.. to take your money they will do it fast,,they charge you full price even when the gym is closed becouse of lock down.Will responde to your emails afterba week. ..and very unprofessional... The worse place ever.

Fantastic experience: I like that everything is wiped down after each use . Friendly and helpful staff .

Negative experience: fraudsters keep taking money from my bank account even during lockdown when gyms were shut !! Contacted the manager who refused to issue a refund. Avoid this gym for your sanity.

Fantastic experience: Not the biggest gym but also doesn't get too busy! Got all the equipment I need and membership rates reasonable.

Negative experience: DO NOT JOIN THIS GYM!!! Deserves zero stars. The worst service i have ever experienced. They have promised to cancel my membership on two occasions and failed to do so. They have illegally taken money out of my bank account and stolen money from me. They still owe me £83.94 to which they have said they will reimburse...I'm still waiting. I am now receiving threatening emails and text messages saying i owe them more money.

Fantastic experience: Clean tidy and safe

Negative experience: ZERO stars! I cancelled my membership in November 2019. Three further payments were taken from my bank. I contacted the club in February 2020 turns out a staff member hadn’t completed the cancelation properly so then had to wait for an investigation to take place. I was promised my refund in March 2020. That payment was missed with no explanation given as to why! Given COVID, I have been more than understanding and patient but this is now ridiculous. I have been practically ignored and this has not been dealt with with any urgency. I am STILL waiting for my refund.

Positive experience: Does what it says on the blurb, nice tidy gym.

Fantastic experience: Open 24 hours, equipment is good, machines as well as free weights. One of the better ones I have been to.

Negative experience: This gym is a joke. I had a doctor's note to cancel my membership. It was handed into the manager my doctors note who was very rude and said that they need one more payment to give notice so I gave 2 more payments to get them off my back as I've heard how obsessed and corrupt they are. They send me text nearly everyday wanting more money cash in hand. Complained numerous times and they told me to ignore the harassing messages as it is sorted now until I got messages off dept collectors even though I've got a doctor's note. I'm having to contact trading standards as when I called to question this the South African man denied ever telling me he sorted it even thought it was recorded. The staff gossip about customers and make rude remarks as I was told by loads of members. There doing fraud and wanting people to give them cash in hand which is not in the written agreement. DO NOT JOIN THIS gym. They also delete bad reviews

Negative experience: Ingen service

Positive experience: Go there frequently Nice gym

Fantastic experience: Good value. just wish you get added venues for swimming

Negative experience: AVOID. Filthy & understaffed gym. FRAUDULENTLY taken payments from my bank account with newly created made up reference after prior cancellation - Police & Trading Standards notified. Cancelled in writing yet receiving harassing calls (now blocked). Amateur & illegal operators. Police now contacted again as fraud continues - they’ve sold the “debt” for 1 years advance charges! Disputed in full. Dishonest amateurs who knowingly commit ongoing frauds. Avoid.

Fantastic experience: Great gym, always enough equipment and never have to wait long for anything. Staff are friendly and helpful and a good offering of PTs available. Have added Bluetooth to the sound system in the private workout/class room which is a great addition.

Fantastic experience: Great gym!

Negative experience: I went to join the gym last year. Equipment is good but the trainer who showed me was not keen to show around and I felt his remakes sarcastic

Fantastic experience: Great gym

Fantastic experience: Does exactly what you need a gym to do. It has all the necessary fixed and free weights. Running machines etc. It's clean , bright and modern. Parking is on the doorstep. They're very keenly priced too. Big bonus.

Positive experience: Nice gym good equipments

Fantastic experience: ok

Fantastic experience: I've been a member of this gym for over a month now. The staff are very friendly, approachable & always willing to help. The gym is always clean to a high standard. In terms of equipment - it's got everything you need to have a good work out regardless of what you're working on. With 24 hour access it's easy to fit in a session. It's most busy around 1700 - 19.30ish on weekdays so plan accordingly. Altogether is a very good gym, and one of the better ones in Leeds that I have been to.

Negative experience: In this day and age I’m surprised to see overpriced, 12 month contracts at a gym that offers very little facilities.

Negative experience: Rating is a reflection of the gym, not the staff... They are all nice.

Fantastic experience: Friendly staff and great quality equipment. Its much better specced than the ilkley gym. Because it's open 24 hours, it never gets busy to the point where you can't use equipment. Cleanliness if also of a high standard

Negative experience: Over priced

Fantastic experience: Good equipment and a lot of free classes.

Fantastic experience: Very clean and a good gym

Fantastic experience: Good gym, has all you need. I also like the apps linked to the gym for structured workout for a novice like me. Appears to be priced on the high side but seems standard rates for gym with multiple location access

Fantastic experience: helpful staff clean open to members 24/7 and public till 8 most nights for inquiries

Fantastic experience: Open 24/7 and does not get too busy

Positive experience: Ok and 24hr.

Negative experience: I have not joined this gym but after enquiring when it first was being fitted out they have done nothing but hound me. It's over priced and a lot more to offer for your money elsewhere

Fantastic experience: Been poorly had to have a few small operations. Karl phoned me to see if im ok and helped me while i recover. Such lovely people that run this gym. Thanks and see you all soon i hope Really is a fab gym re equipment. I'm back and it's still great ..I like the peace here !