Nuffield Health Cottingley Fitness & Wellbeing Gym

Negative experience: I expect a premium experience given its high membership fee. Unfortunately, the reality is far from satisfactory. The facility is poorly maintained. The weights are usually scattered haphazardly, making it difficult to find what I need. Cleanliness is another major issue—someone once defecated in the showers. Locker rooms are frequently untidy, with no showergel. The membership fees keep increasing. I have had 2 increases in the last 12 months and my fee has increased almost 25%. On a positive, most staff are polite and the swimming is quite on an evening

Negative experience: I have been a member at nuffield cottingley for about 18mths now. Unfortunately I have seen the same issues raised over that time without noticing any improvements. The building and equipment are not maintained to the high standard you would expect as a member. Since I have joined they have removed classes and have replaced some classes with personal trainers rather than the previous specialised trainers. Currently I am being informed daily, as I attend, of the changes coming up to my current choice of activities which as a member is very frustrating. Especially the removal of thai chi as I have no alternative and I am 1 year into my learning.

Negative experience: I Don’t know what happened to this gym. But clearly they need new management, it has gone massively downhill this year. It’s dirty and not looked after

Negative experience: The pool needs to be monitored by people older than the lifeguards. People walk around without using the outside shoes covers . Nobody says anything. People standstil in the swimming area which is already narrow nobody says anything! People stand around chatting when people are trying to swim nobody says anything! Children launch floats across the pool nobody says anything! If you had lifeguards who are awake ! Who patrol and sort these problems I am sure we would all have a better experience.

Positive experience: Nice pool

Negative experience: Looking for a gym with pool just read reviews for Nutfield thanks but no thanks.

Negative experience: well just about to pop down to finalise paperwork thought I'd look at reviews and now think that after reading the negativity I may look elsewhere not paying to feel uncomfortable and the decline in standard sounds like it's only only gonna get worse

Fantastic experience: Like with every gym there are problems but staff are nice, great classes, Bodypump with Wendy and Karen, Boxfit with Jason, Boot camp with Kevin or Levi, are all awesome

Fantastic experience: Decent gym. Excellent service provided by Danny thanks for sorting my membership queries. Would highly recommend.

Positive experience: Need to stay on top of cleaning could have been better

Fantastic experience: Excellent

Positive experience: Good gym overall, but one staff member member often stares at me, which makes me feel uncomfortable

Negative experience: It's ok. I recommend it to a oap who wants to keep fit. But for high tech equipment I'd join a different gym. It should be half the price tbh. It's not value for money.

Fantastic experience: Love walk around the little lake

Positive experience: Is not same like before I love to jacuzzi but unfortunately? Missed it alot

Fantastic experience: Clean and fresh not many machines it's really big really big and good swimming pool

Positive experience: Friendly staff. Good and clean facilities. Swimming pool. Steam and sauna rooms.

Positive experience: Good value ..clean and tidy. Loved the pool.

Negative experience: Need new punch bag

Negative experience: The whole point I come for to the gym is for the punch bag and if that’s not there then it’s pointless me coming

Fantastic experience: Perfect place for an older generation. I don't feel at all out of place.

Fantastic experience: Good gym just a shame the jacuzzi had to close other than that a good place to relax

Positive experience: Not bad just still same as 20 years ago no jacuzzi and cold pool

Fantastic experience: Great team, slightly too tolerable for my liking. Some members need to be vetted.

Fantastic experience: Had a present of weeks pass .instructor was very helpful with my neck tension Swim and sauna

Positive experience: Great swimming pool, including the steam & sauna. Can’t say the same about the weights room, felt small and claustrophobic with only 6 people training. Cardio room was a little better. Other than that it was very clean and nice interior. Wouldn’t want to train here if it was busy though.

Positive experience: have been a member for a number of years and have seen a very dissapointing decline in the facilities and services offered at this gym/ swimming pool. My daughter has been going there for swimming lessons for over two years, from which I have recently removed her due to lack of progress. Two years of swimming lessons and she still can't swim breast-stroke. The emphasis of this gym seems to be profit over services. They closed the plunge pool and the jacuzzi. When i want to take her swimming on a weekend, there is no room for children due to one third of the pool being taken by lane swimming, another for lessons, leaving leaving the remaining third over populated. My wife recently cancelled her membership. I am seriously considering my ongoing membership. Despite the reduction in facilites, the price has increased.

Positive experience: Lovely gym, really nice reception from staff.

Positive experience: Nice gym with good swimming pool that our kids love. Hard to get on some of the machines sometimes.

Fantastic experience: Very nice place excellent service and friendly staff.

Positive experience: Great gym and swimming pool area and love the cafe to top it off overall great place and very friendly staff. Clean place as well

Fantastic experience: Been a member now for a while, Great place to swim and gym

Positive experience: Reduced a number of facilities yet still Charging the same price. Down time on maintenance seems to be a regular occurrence. Otherwise clean, well presented gym, friendly & helpful staff.

Positive experience: It's ok, the facilities are nice enough, the gym is on the small side. Lovely pool with a sauna and steam room. Friendly staff and other users are generally nice. Excellent selection of classes. Cafe is basic. For the price I would expect a lot more. They used to provide towels and had a hot tub. They no longer provide either of these. It seems the price goes up while they strip away services.

Positive experience: Interested to see as i went to cottingley manor school. It is a gym and has a swimming pool now ,needs updating i liked how they have kept the original features the grounds are amazing remember it well i enjoyed going to school then how things have changed

Positive experience: Not clean ,old machines, so so team , pricey Use as local ,place definately needs a major upgrade the amount of money they make and how battered it is.

Negative experience: Not an A grade gym anymore! Jacuzzi has been permanently shut. Letting anti social crowd in as members. Weight machines are quite limited in number and versatility compared with many cheaper membership gyms. I only joined as there were swimming, jacuzzi and sauna. Swimming pool is okish when there aren't uncivilised individuals are using it.

Negative experience: First we tried to book online a visit to the gym but were unable, then we called to book at 7:05pm 17/03/23 and the customer service answered call person named Charlie answered and said we can have a tour and visit whilst we will also be explained membership options but we would not be able to use the facilities. Then I rang again to ask if we were able to use facilities as one of our friend was also a member and the person called Charlie again picked up the phone at 7:12pm 17/03/23 and said if your friend is a member he can bring 2 guests with him and use the facilities this was specifically confirmed. Then we in a rush prepared ourselves to come in gym from Keighley on our own cars but upon arriving we were greeted by I think by person called James and he rudely said that we cannot enter the gym unless we pay visiting fees of £15 despite confirming earlier with Charlie that our friend was a member and we reached at 8:30pm 1:30 hour before gym close time, then we had along argument then the duty manager came named Sam he was also was acting the same way, rudely they were not ready to listen to us but constantly we saying pay to go in or you cannot enter the gym. Then we explained that we rang and explicitly said we asked on phone but they denied and Charlie by the time we reached had left, we asked them to confirm or listen to the call recording but this was denied by Sam. Both of them agreed that Charlie before leaving explained to the that two people will to visit. Which I don’t understand as I was told I can visit and use the facilities but the people at reception did not agree. This left us very disappointed and my friend will soon be leaving this gym and will make sure not to recommend anyone Hopefully we will get a good outcome from this feedback and response

Positive experience: Good gym equipment and facilities but very busy. Choose your workout time wisely.

Negative experience: I am very disappointed that yet another pool side area has been closed permanently. After telling members that the popular spa pool is closing for six months we now find out this was never the case. It is just another thing that has gone since I joined around six years ago. We used to get complimentary towels, bag for wet costumes, the plunge pool was closed, the overall cleanliness has gone down Hill, and yet the price of membership goes up. We are told all spa pools around the country are closing to save money but if you are a member in a top tear gym it is staying open (it seems like Nuffield are looking after the richest clients). It is very disappointing to me who used the spa pool a lot. I do not like to slate companies but I don't think I am getting my money's worth anymore.

Positive experience: Always have a good swim or gym workout there . Great place friendly people

Negative experience: For the price Vs what you get for a gym. It's not worth it at all.

Negative experience: Staff very bad talk to costomer..shi's talking very bad to me and my kids..

Positive experience: Took my granddaughter for her swimming lesson but the only place to sit and watch was on a very low stone ledge which is fine for youngsters but not over 70,s !!

Positive experience: Closed spa pool 6 months over winter, inexplicable on a financial level due to high monthly fees. No sanitary equipment for women to use or even buy on site. Steam room often not working correctly. Lovely setting but not maximised to full potential.

Negative experience: It is expensive for what it is. It requires some serious renovation. It doesn't provide as many classes as one would expect and the range of classes is restricted (no Body Attack or Body Step). Staff don't listen to complaints. Life guards and swim instructors come and go in the female changing rooms through the fire exit. As a result the door opens when people are naked exposing them to those sitting in the pool area. I raised this with a man and woman in the reception on 26 August 2022 around 1pm, and other than an apology nothing happened. It is conveniently located for me, but I'm not very happy and am considering my options once my contract ends.

Positive experience: Lovely gym. Lovely pool however needs many renovations. Lovely staff

Positive experience: Shame the jacuzzi will be turned off from Monday tomorrow to save energy costs

Negative experience: I would like to share my experience at this so called premium gym , this place is full of theives , and staff who don’t care if you possessions are taken , people would take your shorts your towels , if you even blink , report it to cleaners and you get laughed at , report it to management and they tell you to your contract terminated , good luck with joining this well run gym !!

Fantastic experience: Excellent Customer Service!

Fantastic experience: This is a very beautiful gym- the pool facilities are stunning as is the building itself. Free weights are a bit lacking- better to go to shipley nuffield for that- but everything else is high end.

Fantastic experience: Great gym.

Positive experience: Gym equipment and classes great. Changing rooms and general atmosphere in the club don't reflect the membership price and the junior offering doesn't work for real life people with jobs. Management doesn't care about the long standing members - this gym has really gone down hill in the last 12 months.

Positive experience: This place seems to be going downhill

Fantastic experience: Very good fitness gym and overall health

Negative experience: Overall I like this gym for the weights room and the machines and have been a member for 5 years however Nuffield at Cottingley appear to be relying on the locations former glory to see it through. The disabled parking bay rules are not enforced despite emails going out threatening expulsion for people not adhering to the mandate and I even witnessed a member of staff parking his car in one bay. The showers are hit and miss with half of them having issues with thermostats. There are no longer towels provided and the plunge pool has been removed yet prices still go up! The top area of the changing room is basically unusable due to lockers being in permanent use by people who keep them as their own. The staff are disinterested and just just pay lip service when these issues are mentioned. I am by no means on my own with these views, it’s always the topic of conversation when members talk in the sauna and steam room. In terms of subscription fees it’s an expensive gym for one that appears to have stopped investing in delivering first class facilities and service. In a world of give and take there is more taking than giving at this gym.

Positive experience: Went July 2022. Has everything for keeping in good shape e.g modern equipment, classes, swim, sauna, steam and jacuzzi. Has stopped providing towels, plunge pool closed and some building repairs outstanding. Half of the swimming area used for lessons.

Negative experience: Been going to this gym for the past twelve months, three days a week. It costs £57 (with a corporate discount). The gym is living from the name Nuffield. If it was named anything else, no one would go. I have many gripes and little time to write... but I have spoken to management on a number of occasions and nothing changes. The clientele that go to this gym are rude and disgusting and the behaviour in the gym is toxic. It has been exasperated by letting school kids have memberships. In the changing rooms there are people shaving their heads, balls and bits in the toilet. Blow drying their dirty feet with the hair dryer. In the gym it sounds like blue movie with the amount of grunting and moaning going on, people slamming weights everywhere. Nothing is put back where it goes. Large groups hogging equipment for their mates. People park all over the place; on the grass, disabled bays or nursery spots, as long as they can park as close to the front door as possible. In short, the clientele are filthy, arrogant sods and the staff have no interest in maintaining a positive gym environment.

Positive experience: Staff are all fantastic just wish the changing rooms were fresher

Negative experience: Too expensive for what it is, and more price hikes on memberships too. Staff are great and friendly, showers are dated and poorly maintained. Extremely busy during peak times and rooms are small. Equipment selection is OK, but still not worth the prices.

Fantastic experience: Nice environment And facilities

Negative experience: Aqua aerobics excellent as ever(9.50 am) Water not comfortably warm enough. Jacuzzi not open. Steam room not up to temperature. Not my best experience today sadly.

Positive experience: Membership fees are too high

Fantastic experience: My second home! The very best staff from reception through to cleaners; class teachers; membership admin and PT’s in the gym. Very clean. Bursting with facilities and a huge full sized pool in a vintage building of character. Just love it and I am there every day!

Fantastic experience: Very nice gym

Positive experience: Great gym and equipment, very good pool ,steam,sauna and jacuzzi.

Fantastic experience: It has everything you need in a gym and the pool is great when it's not busy. The staff are a little hit and miss, but overall they're great. The equipment is the best I've seen at any gym, the PTs all seem lovely, I haven't attended any classes yet.

Fantastic experience: I have had a new knee after suffering 12 years with it and after my treatment at the nuffield hospital i was asked to attend their rehabilitation centre just to see how i was doing . Wow and just like their hospital it was very impressive it is in a beautiful setting its a huge old house with various extensions set out in fantastic gardens .when i met up with the physiotherapist he took me through to his office through the very well equipped gym of which he said i could have a free 4 weeks membership because of my stay at their hospital i had thought to myself was only fair seeing how all the weight gain was due to their fantastic food i could not resist whilst in their hospital !!!

Negative experience: Need a new punch bag and location of the bag is inconvenient as staff keep waking past to the office. some of the staff are stubborn some of the lockers are out of service and the cold pool is closed down the jacuzzi is looking quiet worn now with tiles falling off and build up of grime' steam room is temperamental. needs some maintenance to keep up with the standards of the nuffield brand.

Negative experience: Need new boxing bag asap

Fantastic experience: Great

Fantastic experience: Lovely clean gym with great equipment and a huge range of classes.

Fantastic experience: Really enjoy the classes. Great teachers. Staff always really helpful and I enjoy my time there.

Negative experience: Sadly poorly maintained. Disinterested staff..not worth the money. Equipment repairs take an age.

Fantastic experience: Only went to physio but the gym etc looked nice and the pool has a view!

Positive experience: Am a regular user. Classes are good and pool great. New equipment in the gym. Some areas could do with refurbishment.

Fantastic experience: Good place

Fantastic experience: Love it. Staff are always friendly and happy to help out

Positive experience: It's a private gym with pool, housed in an old Manor house. New parking system in operation. There's a pond out front with geese.

Negative experience: Deleted their old reviews in an attempt to hide the criticisms.

Fantastic experience: After been absent from the gym for 2 years l was a little nervous returning but l was greeted by sam on reception ,who greeted me with a smile and he made me feel welcome then l spoke to Helen (manager) who made me feel relaxed she explained how machines were wiped regular and it was covid safe.she was very friendly and professional.she made me appointment to join up again as member with Mike who was very informative friendly and professional. I then made enquiries with Sam to set up a work out routine he booked me in with Dan PT instructor he set up a brilliant routine for me to follow he had a lovely personality and he had good communication skills and not forgetting Tom who l saw at the pool area he gave me a smile and asked me how l was because l remember him from 2years ago he was always friendly and helpful The gym was spotless and equipment was wiped down regular.it’s a pleasure to be back at the gym at cottingley great staff and superb team work great to be back.

Positive experience: It was OK no more they certainly need to get a few things sorted and quickly a good start would be a new maintenance provider and cleaners

Negative experience: I have just renewed my membership and I’m saddened to see nothing has changed in 3 years! No jacuzzi, no cafe open very disappointed

Positive experience: Good gym. Used to be a great gym, until they removed the plunge pool and Jacuzzi. There is a new ANPR parking system in force, so make sure you register your vehicle details, or you'll get a PCN like me.

Negative experience: Horrible gym