Parkmore Hotel

Negative experience: extremely unpleasant night… the night time “security” man is extremely arrogant and whatever he is doing takes precedent over a customer waiting! When he eventually ‘helped’ open the door for a food delivery it was as though I was an inconvenience and I received a lot of attitude, this man is a discredit to the hotel and I am deeply annoyed at how he spoke to me. The hotel is a run down, poorly maintained budget facility that could do with atleast a decent customer service approach to make up for it! I wouldn’t stay again

Negative experience: Booked the Parkmore Hotel for our choirs Christmas lunch. The food was preordered weeks before as we were a party of 13, this I would think was to take pressure off the kitchen, despite this, the food when it came was awful, I had ordered the beef pie which was a small bowl of runny stew with an undercooked puff pastry top, two Brussels sprouts ,two small carrots and two pieces of parsnip. The Christmas pudding was the size of a hockey puck.From the feed back from the other girls I don't think the Christmas dinner faired much better. Spoiled our day..

Fantastic experience: Nice and hidden place

Fantastic experience: Went to spa wirh a friend really enjoyed our day. staff good but a special call out to Katie who was really attentive ,food was excellent and not charging the earth our only small problem was the changing room was really cold ok in summer but not in the winter

Fantastic experience: Friendly professional staff. Clean and tidy rooms . Spa with everything you want. Amazing breakfast. Plenty of parking. Can not fault this hotel experience.

Fantastic experience: Met with family and had a drink or two. Chilled place .

Negative experience: The spa and gym is somewhat okay. Good equipment in the gym but the spa/pool and changing rooms need a proper clean or refurbishment. Dirty floors/mould, old dated broken tiles and a nail found in the hydrotherapy pool. Also, you cant really call it a spa when it’s full of kids. Felt more like I was in Stockton splash than in a relaxing spa. If I had paid for the day I’d be asking for my money back. Once my three months membership runs out I probably won’t be back

Fantastic experience: We went for spar/dine stay, and it was FANTASTIC! Going again v.soon!

Fantastic experience: Loverly afternoon tea and service outstanding toilet very clean

Fantastic experience: Very good afternoon tea.

Negative experience: Regular business traveller 180+ nights a year. Parkmore used to be reasonable, but has fallen far and needs a significant investment. It’s one saving grace used to be the gym was decent, but it’s falling into disrepair too now breakfast hit and miss depending if the chef turns up or not (he didn’t last week) Was travelling with colleagues and all had similar complaints Will not be back, have advised our admin team to blacklist

Fantastic experience: Came for a childrens event, although my little boy didn't participate everyone was very friendly, food was nice

Positive experience: Still looking tired, despite a facelift. Creaky floors, small rooms, mediocre restaurant with tables that are too high for the chairs. Saving grace is the fitness centre and spa, but even that is below average for industry and prices.

Negative experience: Booked a spa deal. No towels provided! Atmosphere in restaurant was bland and mediocre. Would benefit from outdoor seating!

Positive experience: Nice rooms but very hot in the Preston suite which has no air con. Not ideal in the middle of summer. Staff very welcoming and helpful.

Negative experience: This hotel has to be the worse value hotel I've stopped in, I was working away and after a long hard day booked the above hotel. Upon arrival I was allocated room 142 which when I entered the room was filthy, decoration was terrible and worse than that the bed was completely knackered matress collapsed to springs, bedding was dirty towels were dirty see photos.... for £107 such bad value. The resturant was terrible with cheap food for expensive prices will never ever stay here again and wouldn't recommend this hotel to anyone !!! Less than 1 star review by me and I stop in a lot of hotels for work !!

Positive experience: Stayed here numerous times on business. Free EV charging and leisure facilities which is great, majority of staff are great apart from the fella who usually serves at breakfast which is useless - waited 25 mins for breakfast. Room could do with air conditioning but overall adequate and will return again.

Fantastic experience: Perfect location for me when we go to the Uk to visit family staff is lovely

Fantastic experience: We stayed for a night in the way from Scotland to London. The stay was comfortable and their hydro pool and hot tub were just the thing we needed in our long trip.

Positive experience: What a disappointment it is a very grey painted building , We had a good night's sleep, but I cut my leg on the bed bolt Getting out of bed in the night, so was Late for breakfast, one of the house staff Took pity on us and got us bandages and a bacon sandwich much needed Coffee .

Negative experience: I just wouldn't go back! In no particular order: The tiles in the bathroom were cracked, not just one or 2 but whole sections. The shower was very dated to put it politely. The floor was extremely slippery if you used the shower. There were burn marks and stains on the floor and the furniture was spartan and looked like it wasn't in keeping with each other. The walls were blank and drab with no pictures or any colour to the room. Everything looked and felt well used and warn and not very clean. There was no air-conditioning just a very in effective one speed fan and I'm not sure if it achieved anything. The desk fan was covered in a white bin bag, great for stopping dust perhaps but looks bad. The room itself also only had two available plugs, including one for the kettle and neither was near the bed. The bed however was comfortable. The blind on the window looked basic and cheap and didn't do much to block out the security light which shone like a search light into the room as it covered the car park. Finally regardong the hotel, the decor of the hotel corridors reminded me of a nursing home and again looked, used, tired and dirty. The spa could have been nice however in the pool and particularly in the hydro pool there were more tiles missing (even being piled on the side) than there were in situ. Meaning the same issues of cleanliness were apparent but so two was a question of safety as many of the broken or spaces for missing tiles were Sharpe. All in all I have to say I was disappointed, I have been in more pleasant and welcoming hotel rooms which were cheaper and cleaner, including many that were very heavily used. The only reason for not complaint or report it was that we only stayed for a night, didn't spend a lot of time in the room although I wouldn't have wanted to and I wasn't even asked on check out if everything had been ok. With a major refurbishment and modernisation this could be lovely, but I'm afraid once bitten twice shy and I won't be staying again.

Negative experience: The Parkmore hotel is conveniently located between Yarm and Stockton which makes it great for accessing both areas. The staff were friendly and breakfast was good although the continental selection was pretty limited and service a little slow. However the hotel is desperately in need of refurbishment. The rooms and hallways are scruffy, with holes in the wall, chipped painted and obviously bodged repairs. The bathrooms in the hotel rooms are particularly bad and look extremely dated and worn out. The rooms and general maintenance really do let the place down; it’s a shame but there are many other hotels in the local area where you can get a much nicer room for the same money. Probably best avoided until they refurbish the entire place.

Positive experience: Nice hotel , bit rustic , great staff , Pool amazing

Negative experience: A warm welcome at reception and a posh looking foyer are unfortunately not supported by the rest of the experience. Tatty dated rooms and really poor service during dinner and breakfast. Really disappointing.

Negative experience: Photos say it all. Really bad sleep - the mattress is the worst I’ve ever slept on. Ridiculously bouncy/soft and you can feel the springs. Usually never have a problem sleeping but here sleep was broken and my back is killing me! Stained carpet, shower curtain rather than screen. AVOID. Positive is the lovely staff, thank you. But overall it’s a no from me. Hotel needs a full refurb ASAP

Positive experience: Room nice but no hair dryer and I called 3 times for room service and got no answer, the lady who cleaned my room was wonderful, I was in room 121 between the 7th and 12th of April, she was a lovely lady and a good cleaner and meticulous xx Room service was not very successful I didn't get an answer, the hotel was very nice and the food was lovely and the staff were very friendly

Positive experience: lovely place for a spa....food very nice ...love coming here

Positive experience: Room was a bit dated but clean and comfortable. We stopped over a booked an afternoon tea spa package, which was lovely but was a little bit disappointed that robes and slippers were not supplied as part of the deal and didn't like the fact that to get changed you walked through the pool area with outdoor shoots on.

Fantastic experience: This is an absolute gem. We have been several times now. And we will be returning. Spa is superb, hotel spotless and rooms are well appointed and clean. Food is great and as always, it's the staff who make the place sing. Excellent place

Negative experience: Rooms dated, bathroom door finish was flaked and looked like it needed repainting/staining.... bed soft, corridors narrow.... food good, staff friendly, parking ok

Positive experience: Haven't been here for years but decided to give the bottomless brunch spa day a go - pleasantly surprised. The staff were all lovely especially at the Birdcage restaurant, we had a lovey young lady named Hope looking after us, she was very attentive, cheerful and held great conversation with everyone in the restaurant, nothing was too much trouble for her. Nice food in comfy surroundings that were kept clean and tidy. SPA was relaxing - pool, steam room, sauna so all good. A nice relaxing day.

Positive experience: Disappointed that my granddaughter can't go to her swimming lessons there anymor

Positive experience: Staff are great and so is the food. The rooms however are dated and just a bit crappy.

Positive experience: The walls in these rooms are ridiculously thin we heard the other occupants talking and they obviously heard us too as we then heard them drag their bed away from our wall the place is tired and dated and could do with some TLC the fan didnt work in the bathroom and with no window it wasnt ideal for heat/steam staff ok for a 3 star hotel but i wouldn't return!!

Positive experience: Really lovely experience at the parkmore, enjoyed the spa facilities & afternoon tea with a group of 4. Good service and will return.

Positive experience: I attended a baby shower on 17th February 2024 for afternoon tea. I'm gluten free, not a lifestyle choice, which when booked was stated. The chair I sat on was so wobbly I had to change it. After a while drinks orders were taken and it took nearly half an hour to bring pots of tea coffee and milk. Another wait and the afternoon tea cages came, 1 between 3 we were told by not very friendly staff. About 10 minutes after my gluten free cage came. 4 half sandwiches, with crusts still on and slightly stale seeded bread. The 2 fruit scones, one of which was burnt on the top, tasted awful and we're slightly under cooked in the middle. The 3 small bits of cake were soo sweet I couldn't eat them. I had to go looking for staff to ask for more tea. Again after other members of the group had their tea and coke delivered, after 10 minutes i had to look for the waitress to see where my tea was! At no time did anyone come to see if everything was OK. Again we had to find staff to get a knife to cut the cake, which was far too small! Once more, someone had to look for staff to get the bill. I'm miffed that I had to pay £16.95 for 2 cups of tea and 4 small half sandwiches. At no time were we asked if everything was ok. Spoilt what should have been a good day.

Negative experience: Service this morning for breakfast was appalling, I asked for 2 poached eggs, 2 bacon, 2 mushrooms, tomatoes and been, I went to make my toast and the server came back to me and asked if I'd ordered eggs and o said yes 2 poached, waited around 20 minutes for my breakfast to arrive from the other server it came with 1 of each of the items I'd asked for and 2 prices of black pudding that I hadn't asked for I explained what I'd ordered and she took it back to the kitchen, she came back with the exact same plate and said this is your order and it is what was on the ticket, I said it's not what I ordered and she again took it back, then the origanal server came back out with the same plate again and said this is your breakfast you ordered and chef says you can only have 1 if each item, but I didnt ask for black pudding and theres 2 peices of that, I could not believe I was being treated so badly, i had to get up and leave and told the server I've never had service si bad

Positive experience: Great little hotel with facilities, lovely breakfast.

Fantastic experience: Great hotel could use a lick of paint but it's clean great service and the pools fantastic

Negative experience: Was realy noisy younger people partied through night keeping full corridor we left before breakfast as needed rest with having cancer

Fantastic experience: Amazing weekend away for a birthday treat. Used a Wowcher but they do the same deal in house, so you’re better off booking directly with the hotel so you avoid the voucher fees and the hotel avoid the commission fees. Two night stay with dinner included on the first night and a welcome drink each, spa access for both days, breakfast included for both days for £179, absolute bargain for the quality of food we had and the standard of service provided Everyone that we encountered in the hotel and spa were very friendly and welcoming. They made the stay so much better with genuine enthusiasm for their job and attentiveness that seems hard to come by in todays industry. We had a steak night deal one night with two rump steaks and a bottle of wine for £35, they had ran out of ribeye so they gave us two complimentary starters which we never kicked up a fuss about, it was just a lovely act of hospitality which was much appreciated. Lunch the next day consisted of a couple of sandwiches with chips and dips which were lovely. Great value for money. Dinner the second evening was the two course set menu included with the stay and a glass of Prosecco each. Food again delicious , well seasoned, good portions. The spa and gym were a very clean, safe environment with great facilities. We spent hours in the spa on the Saturday between the pool, Hydro pool, sauna and steam room. Plus lounging poolside with a book, lovely, relaxed time. We used the happy hour in the bar both nights, 4-6, £3 a bud light and £15 for two classic cocktails. Both the espresso martini and the Long Island ice tea were delicious. The only negative I could have with the visit was the experience of breakfast. The continental options were very poor and the wait for the hot breakfast was very long. Although on both mornings , despite the long wait, the food was delicious when it arrived. Staff were very apologetic also which was appreciated but it didn’t take away from our overall experience. Can’t recommend this place enough, even had the pleasure of talking to the new head chef so has some excellent ideas for the place and I hope this place is packed every weekend to make the most of the excellent food and service on offer

Fantastic experience: I had a lovely afternoon here on an unwind and dine deal. Would go again

Positive experience: I had to just check that I hadn’t already written a review as the one previous to mine is saying exactly the same thing. We checked in ok. ( 9th December) Asked about evening meal. The girl on reception said yes you can have a meal but it would have to be after 8.30. She asked if we would like to book . We said we would look at a menu and decide. She also said it would be ok for us to come down to the restaurant without booking , as long as it was after 8.30. We went to our room , all was ok. The room looked like it had recently been updated with new tiling in the bathroom etc. A couple of hours later we went downstairs to have a few drinks before our meal. We had also already had a drink in our room. There were 2 functions on at the time , a birthday party and a Christmas party. We asked a passing waiter ( sounded South African)if we were ok to go straight into the restaurant once we had finished our drinks. He asked if we had a reservation. We said no as we had been told on check in that it wasn’t needed. He said he would ask the chef when he went back to the kitchen. 5 minutes later he returned and said sorry, chef says he can’t accommodate you tonight!! This wouldn’t have been such a problem if we hadn’t been told 3 hours earlier that we would definitely be able to get food, and also the fact that we had both had drinks and were unable to now drive somewhere else, plus it was now too late to get anything other than a takeaway…which is what we ended up doing. We told the girl on reception that we had been refused food and she said she had been told that it would be ok. Told her that the restaurant was empty and she said yes it’s because all the staff are busy with the functions. I think they need to make people aware of the fact there will be no evening meals when other functions are on, but it’s a bit poor when you’re also a paying guest and unable to get served. Also make sure all the staff are told the same information. The breakfast the next day was nice. Plenty of choice but again nobody there when we went in so didn’t get to see a menu and just sat ourselves anywhere! We would maybe stay again as the room and breakfast were nice, but need to sort out their service.

Positive experience: On arrival all ok ,asked at reception if did evening meal was told yes from 8-30pm so booked the meal , off to room all ok , but floor in bathroom very slippy I slipped so had to put mat on floor , no phone in bedroom or hairdryer, went down for evening meal at 8-30 to be told by male staff member oh no you not booked hecheck at reception told the girl off for booking it , said no way could have food he was very rude and arrogant,I said u do room meals response kitchen is closed no way he was going to help us at all had Togo out find a restaurant , I would not mind if he tried to help but he was no help at all but came out fed other people who at party it is obvious you don't care about hotel guest, only these who booked parties. As a travellers would expect better service , Had breakfast all ok , but asked for pot of tea after , but never got it , so not a happy with your service at all .

Positive experience: The hotel is a little tired, the staff were extremely helpful with what they had to offer. Some rooms had no heating others had no hot water. The restaurant was nice, the food was nice but never consistent, they always ran out of produce that was on the nenu even Bacon at breakfast! Kelly and Racheal are a great asset to the Hotel.

Fantastic experience: Got a great offer off Woucher. Room was immaculate. Food was delicious and the staff were friendly and really helpful. The spa was so relaxing. I got some treatments really good value and the beautician was really experienced and also very friendly. I will definitely be returning!

Fantastic experience: Afternoon tea great, good parking

Positive experience: A great little hotel with a good gym and spa facilities. Location is great for Stockton and Middlesbrough

Positive experience: Booked for 4 things… EV charging - not working Swimming pool - closed Sauna - closed Steam room - closed I’m not satisfied and hoping to speak to a Manager tomorrow

Fantastic experience: Always a pleasure to attend a booking with friendly professional staff well organised and a great night, the bride and groom loved the chocolate.

Positive experience: night time staff were amazing unfortunately morning service was lacking. food was lovely all the same rooms are very warm and small but enough for me and my partner

Positive experience: This is a review of a meal deal we had and can not comment on rooms or other services. The deal was a two steak dinner with a bottle of wine. At £35 you'd think fantastic. Hold on, don't all rush out!!. The meal just didn't come anywhere close to the environment. It was frozen chips, the steak tasted initially of liver? And it was a bit tough, not the toughest I've had by a long shot, but with the quality you can buy nowadays, it wasn't good enough. The peppercorn sauce(no choices) was some weird tasting gravy mix with peppercorns in!! I would recommend the head chef or the hotel manager pay a visit to Al Forno at Ingleby Barwick for their steak deal, slightly more money but it wasn't so long ago that they were cheaper, but the quality hasn't changed. A great deal for guests and locals, but it could be much better. The servers were friendly and helpful. Nice place but could not recommend their meal deal, unless you want confirmation on how it shouldn't be done!!

Fantastic experience: We had a wonderful experience at Parkmore Spa Hotel in Eaglescliffe. The facilities were excellent, the luxurious rooms were top-notch, and the spa was a relaxing haven. The events rooms for weddings were elegant and well-suited for special occasions. I highly recommend staying there for a truly enjoyable experience.

Negative experience: I probably would not stay here again. A convenient location is the best advantage. Edit: I sent a lengthy email, as requested, and have as yet had no response, 8.08.23 19.10.23 , still never received a response. I guess that says all that needs to be said. I downgrade to one star.

Positive experience: We booked the junior suite, if we had been staying for more than one night I'd had asked to move. Carpets were dirty. Blind broken in the velux window, (but was rectified quickly once mentioned to reception) no sockets next to bed, they were other side of room next to the kettle table. Next to a big extraction pipe but didn't really bother us too much. Bathroom was dated, toilet seat moved and basin was moving too. Bathroom was small and only 1 person could use at a time. Went to use the pool to be told no towels left and could we use the ones in our room? We'll, I said no as what wouldn't dry myself with after a shower in my room.? Plus sides, Courtney on reception was always smiling, happy to help and helpful. I had treatments in the spa of which were amazing. I met a friend for afternoon tea as well which was delicious, cocktails a tad expensive but nice all the same. Food was lovely at breakfast, fresh juices, pastries, cereals, and a delicious cooked breakfast. There was a wedding on the night we stayed and to be honest was dreading bed time, however we didn't hear a thing. We went out in the evening but the food smelled delicious for the evening. I would come back, just not a junior suite. And bring my own towels for the pool.

Fantastic experience: Wonderful decor and a great restaurant. No humous (main part of my meal which I wasn't told until the meal came out and I asked). Ordered smoked salmon at breakfast but they didn't have any. Tired spa .... Missing tiles and very loose rails going into the thermapool. Steam room had no working thermostat. Towels given out are very small, take your own. Wonderful room, very comfy bed!

Positive experience: Gym, swimming pool and sauna very nice and clean

Fantastic experience: Lovely place very clean friendly will stay again

Positive experience: Nice place rooms very clean staff were good very helpful .went for breakfast at 9.00 never got our breakfast till 9.45.Could have been more staff on .Overall good.

Fantastic experience: Can’t wait till October for my 65th birthday party We went last week had a nice meeting look around

Positive experience: Dissapointed, me my daughter-in law and grandaughter went for a pamper session followed by afternoon tea, little one had nails and toes painted and we had a massage, into the pool we go and little ones nails started coming off , out of the pool and to the nail technician who repaired them. On to afternoon tea, table was sticky, asked what the afternoon tea was sandwiches, sausage rolls scones and fruit loaf and lemon drizzle cake asked about ice cream as I new my granddaughter wouldn't eat the fruit loaf.that was brought before afternoon tea as told it might melt ???.afternoon tea came ate sandwiches, scones were hard not freshly baked. fruit cake and lemon cake were not touched so took them home for hubby. Really disappointed wouldn't recommend it at all it was supposed to of been a treat for my birthday. But ended up as a total disappointment.

Fantastic experience: We spend a lovely weekend here. The staff were friendly and helpful. We attended a wedding and we were impressed with the service. Our family made good use of the gym,spa and swimming. Some of the family have treatments and they were very happy with these. The breakfast was cooked very well,the waiter service was a bit slow ,but unstandable due to 2 wedding parties in 2 days. Buffet service would have been speedier, but not really a complaint. Would have been a bonus to have a small fridge in the room,maybe something to think about for the future. But all in all I would recommend the hotel. Thank you to James, we really appreciated your help with the wedding cake.

Fantastic experience: Friendly staff,bar prices a bit high and could do with an upgrade on things around the hotel but apart from that it's a lovely friendly hotel in a really nice area x

Fantastic experience: Lovely spa night away with the wife Jo, luckily we had glorious sunshine and we’re able to enjoy the beer garden, then the spa, evening meal and breakfast, great staff, very friendly , meals we’re lovely, would definitely return, and a great big thanks to Courtney, lovely lass, look after us really well, a credit to your hotel.

Positive experience: Nice little getaway great value for money and the pool and leisure facilities are really nice. Evening meal and cocktails went down a treat as well

Fantastic experience: Lovely afternoon tea in the birdcage - beautiful food and reasonably prices

Negative experience: We went for Sunday lunch. It was dreadful. The roast beef was dry ,tough and tasteless. The pork wasn't much better. My husband sent his back as it was inedible. This might be a one off but wouldn't go again

Positive experience: The Parkmore is a great little place. I went fir dinner with my partner & some of her family, and I'm not really used to places like this, I'm used to roughing it & don't deal well with finery, but it was casual enough & very clean and tidy. We had 3 courses, the food was excellent and very hit & fresh. A couple of things could be improved on, such as the wait between courses, missing cutlery, no offer of condiments etc etc BUT the staff were definitely trying their best and nothing was too much trouble for them. Slight room for imorivement but otherwise a very smart & well presented place to eat, stay & celebrate.

Fantastic experience: Nice staff, good bar and restaurant with am inclusive feel to it, whether you are a family, couple or a group of buds looking for a bite to eat or a few bevvies

Fantastic experience: Came for my sister's wedding. Stayed two nights. Everyone worked so hard to make the day and night perfect. The kids loved the spa and the pool.

Fantastic experience: What a great place for my daughter to take myself and her mother in law for our Mother day afternoon tea great experience

Positive experience: Lovely spa day and afternoon tea freshly made scones delicious

Positive experience: Polite, helpfull staff, especially the two sisters who were cleaners. Food nice but long waits and annoying music in restaurant. Rooms need updates but comfortable stay, would use again.

Positive experience: No idea about the rooms as im a leisure club member, easygoing friendly gym, shame it's let down by the poor changing rooms, constantly wet floor, often dirty off the wet and outdoor shoes, and the changing room doors need a good quality paint, plus be careful in the spa pool as the small tiles are coming loose and the grout sticks in your feet, it needs a good o/haul by a quality contractor.

Fantastic experience: Went to murder mystery night. What an excellent night out and the food was amazing....

Negative experience: felt like a staff member was unprofessional when I brought up nicely a couple things that we thought they should take into consideration (i wasnt complaining just trying to help) . I explained the jacuzzi in my room wasn't working, staff said "it wasn't advertised anyway" - in my opinion I'm paying for the room and whatevers in it should be included in room price and should be working. Its what we pay for as customers The fan was also broken which led to a sleepless night for how hot it was. Me and my partner also found that the food menu didn't have a good variety, when I mentioned this she told me it gets changed seasonally. I was disappointed and won't return because as a customer trying to give some nice feedback for future, they didn't really seem to care or acknowledge our issues. Also not sure if it was a pebble or a little bit of feaces in the pool but it gave me a shock when it floated past my face and its also a choking hazard for swimmers. Room was great though

Negative experience: Firstly, I would like to say the staff were very friendly & we received fabulous customer service. However, we found the spa changing area unclean, the ceiling had mould on it too. There were no cups in the spa area for the water machine. The food in the restaurant was very disappointing, no one ate their meal, we picked at the frozen chips. The burgers were cheap, frozen & had fat on them, were they had been cooked in oil. The fish was pink in the middle, this meant it couldn't be eaten.

Negative experience: Had afternoon tea in a souless room that was cold. Only ones there, showed table in middle of room, staff sat at desk nearby. Just felt odd. Food was ok but wouldnt recommend anyone to go there for afternoon tea.

Positive experience: Food was decent enough, good, generous portions. Slightly limited choice. Friendly staff, clean enough rooms. Only real fault was that neither of the bedside lights worked at all, just the main room light.

Fantastic experience: Excellent Christmas Dinner, always the best new years birthday party I have ever enjoyed food and service,and staff fantastic

Negative experience: We paid £80 per head for Christmas day lunch and were very disappointed. The hotel is souless, hardly any Christmas decorations in the bar area, lots of bare walls and not even normal decor and touches like pictures that you would usually expect in a hotel. We were then taken into the room set up for lunch. Tables were nicely set but that was it. Again, bland and absolutely no Christmas atmosphere. It was a large room again with dated painted walls, and the only clue that this was a Christmas lunch event was a single Christmas tree smaller than the one I have in my average sized lounge! We were not asked a single time if we wanted a drink, nor shown where the nearest bar was (which at the end of the meal we realised was just behind us behind a wall) so my husband got up twice through the meal and walked to the main reception bar for drinks. Then the food....Nice enough canapés, main course consisted of a plate that contained 2 slices of turkey, one of which couldn't be eaten because it was so hard and dry from however they had kept it warm or reheated it! The main part of our Christmas lunch and it couldn't be eaten! The gravy was already poured over the meal when it was served, my husband prefers without gravy so wouldn't have had it poured on his meal had we been given the option, and mine was minus any stuffing to go with my rock hard turkey! Had I been asked at some point during the meal if everything was ok I would have said not, but this question wasn't asked until the plated were collected, by which time it was too late to do anything about it. The young lady informed the chef of my complaint about the inedible turkey, and came back to offer me some to take home. I declined that offer. And finally my cheese board was on a dinner plate not a board, and the grapes weren't the freshest being a bit brown around the stalks. All in all, very average food at best, average service and absolutely no Christmas ambience at all. I will not be returning. shown into the room for our lunch and this was even worse. Large, and very b

Fantastic experience: Lovely hotel with spa and gym facilities restaurant onsite and also do afternoon teas about 25 mins walk into yarm

Fantastic experience: Worn, rooms need refurbishment and up upgrade. Poor tv reception and only few channels available. Decent sized room. Swimming pool is nice and well looked after

Fantastic experience: We had the afternoon tea and it was really nice. Good selection of sandwiches and cakes. Value for money

Fantastic experience: Attended a baby shower here, we had afternoon tea. Food was lovely. Cakes were quite rich. Plenty of tea and coffee. Room was brilliant and staff were helpful.

Negative experience: Was waiting for Basil Forty to walk out, very poor service, no management structure especially in restaurant orange squash for breakfast instead of juice, ran out of chips, sent a 17 year old girl out, in her own car to get supplies .......management tried to palm it off on the extended weekend due to the queen's funeral......place needs a proper makeover

Positive experience: We were at The Parkmore for a Dine&Spa evening (so cannot comment on some of the hotel facilities - other than it's been in business for at least 40 years so must be doing something right). The meal was delicious and exceeded expectations; the decor of the restaurant is plush and inviting for a quiet and relaxing meal - however this was marred by a group of 5/6 exuberant people arriving for a drink but not eating; could they have gone to one of the bar areas instead? Overall the service was good, surroundings are pleasant, meal was very good. The Hideaway Spa is OK - not a Spa to the standards of others in the area, that said I've been plenty of times and know what to expect there and would not hesitate I'm going again.

Positive experience: Not too bad a hotel. Rooms were nice and clean/comfortable. Very noisy doors and floorboards. Breakfast wasnt great. I had the continental option due to early start all week. Not a great selection. Coffee wasn't great and toaster wasn't working very well. Could do with some pastries and more cereal selection. Staff were very nice. Gym was a good extra with top quality equipment.

Fantastic experience: Lovely relaxing Morning. Swimming, Jacuzzi, Hydro pool and Steam Room followed by a nice Afternoon Tea. Staff very friendly and helpful.

Fantastic experience: Really good service and very helpful staff, provided an iron and ironing board on request as we were going to a funeral. Breakfast was A+ Would definitely recommend

Negative experience: Very disappointed. Arrived for a booked Sunday lunch. Room filled with Baby shower party and afternoon tea party. Only 3 of us had lunch. Will not return.

Fantastic experience: Great location and really friendly experienced staff, when working in area this is now my go to hotel

Negative experience: I've edited my review due to the exceptionally rude comment at the end from Best Western, this was really rude. We, unfortunately, stayed for a wedding from Friday-Sunday in August and it was one of the worse hotels we have ever stayed in. We never ask to switch rooms but we did here. The room was far too hot and everyone else had the same opinion in the party. Unfortunately there were no other rooms. Shocking there is no aircon since competitors chain hotels like premier inn or the hilton nearby, this was the best western so I was surpised this was not the same as competitors, this was my first and only time stopping at this chain hotel. We read the reviews and were nervous about stopping, they are all true it is really run down hotel. The room was so bad and hot, it was outdated, no air con, window did not open, marked walls, extractor did not work in the bathroom so you were slipping over the floor with condensation from a shower, I could have broke my neck, leg, hip etc. Good job we bought our own fan. When my husband closed the door the shower moved by itself and went everywhere whilst I was in it, not great. Only the ceremony room and the wedding reception room had aircon. The rest of the hotel was a furnace, it was far too hot for a wedding. There were no drinks served for children or those who did not want to drink alcohol like a number of people on my table, this was requested when picking your menu options months before the wedding so I cannot understand why the hotel has pretended this was not paid for, especially since water is free... Only wine was provided with the meal. We had to get our own water and drinks from the bar. Non-alcoholic drinks were only served for the speeches. Breakfast was OK but limited selection of cereal, yogurt and toast for what you paid for the room. The white toast was so hard I thought I would break my teeth. The cooked breakfast range was larger, but the bacon again was really hard not sure if it was cooked and left on a hot plate. The staff were really hard working though and friendly, we felt sorry for them shifting furniture from the ceremony to the reception room in a heatwave. The wedding breakfast food was good. The pool was freezing cold and small. Plenty of parking but for the price we paid rivals like premier inn and hilton are cheaper with aircon and better rooms. Our room was so bad and old fashioned we would never stay at a best western again, they clearly do not care about their guests and want to get the most profit out of all the rooms since they know people will stop for the wedding and pay anything. They have 3 weddings a week these rooms should be fantastic. Not happy they tried to pretend they were independent and not a chain hotel so cannot upgrade all the rooms. Finally, the staff during check in did not mention to us if you have a mobile do not keep it close to the key card which wipes it, happened to us and the in-laws. Really just mention it if it is that common. Really annoying.

Positive experience: Beautiful old building but modernized inside needed .ore staff in restaurant food gorgeous dont put pepper on chips it is a personal choice and slightly ruined our meal. We had our wedding there 33 years ago I preferred the old decor to the new as I find floor boards and laminate floors very cold and noisy and makes the place e look unfinished

Positive experience: I personally enjoyed this hotel. I was at a training course. The staff helped me when I arrived early and when I checked out at start of the day they looked after my stuff. Clean rooms, pleasant food, average priced beer and friendly helpful staff. Would recommend and come back myself .

Positive experience: Service was fantastic. Drinks reasonably priced food was lovely. Our room wasn't the best a bathroom fan couldn't be turned of an whirled all night I did report on the morning and was told they would have it seen to. Overall a very friendly place to stay

Negative experience: Only visited to attend Amy's fitness classes a couple of times a week but I hear she has moved onwards and upwards. I did consider a membership but the pools not very big and the place looks like its straight out of the 80s. Not for me thanks. I don't think it will survive another recession.

Negative experience: Absolutely disgusted in the way they have treated Amy who does the fitness classes, email this evening to say its her last session no consideration to Amy or her clients. I have been going for quite some time now and she is an excellent coach, classes are friendly and your made to feel very welcome. I was going to get a membership but the way this management have treated her I'm not bothering if they treat people like that.

Negative experience: What an awful place this is! I attend only for fitness classes with an amazing young woman called Amy Graham. With very short notice some idiot has terminated her classes as a contracted fitness instructor with no regard for her, or her clients. Amy is a qualified PT instructor and has a wealth of experience, she does amazing fun and safe classes. Not only have they destroyed her livelihood, but they've also decimated the fitness journey of many people who, for some, have had to overcome mental and physical obstacles, prior to starting on their fitness journey. Whoever made this decision ought to hang their head in shame. I will make sure NEVER to recommend this place to anyone.

Negative experience: Expensive restaurant and poor service with cheap ingredients used in the meals. Very very disappointed!