Graves Health and Sports Centre

Negative experience: Impossible to contact. No one ever answers the phone. Tried multiple times to contact them.

Positive experience: Train most days here and not a bad set, however annoying when an individual hogs 15% of the gym equipment. An individual today had the Cable X machine, with bench, 3x sets of dumbbells and one barbell. When asked from myself & others if we could use the machine..he point blank refused. The said individual occupied the machine and kit for 1hr + been obnoxious to others. I informed Gym/duty Staff and they just walked off after I had informed them. My colleague said to mention it again at the reception but thought what’s the point, the 1st response set the standard.

Negative experience: Twice the price of Dronfield when I take my 3 year old. Much colder, and unlike Dronfield they won't have the smaller pool open with one lifeguard for both. Looking forward to Dronfield reopening in January after their refurb.

Negative experience: Decent facilities but awful customer service

Negative experience: Freezing cold children's pool. Feel as though I'm paying for half a lesson each week as my child can't cope with how cold the pool is.

Negative experience: The small pool that my toddler uses is freezing every lesson we have to get out early because his lips are blue and he is shivering. We did mention this and basically got told it would cost too much to heat up to a more comfortable temperature and would cost more in chemicals. I would have thought the price of all the lessons would be put towards funding this (common sense really)

Positive experience: This facility figures large in the lives of many in SW Sheffield. It offers a fully equipped gym, 2 pools, swimming, gymnastics, trampolining and tennis lessons, and many fitness classes. The downsides are the tiny cafe kiosk with very long queues, the incomprehensible website, and the confusion over different memberships and their benefits. The fitness classes are well attended, and booked up by regulars week to week, so it is hard to get in. Parking is a problem at busy times, especially weekends, but at least it is free.

Fantastic experience: Absolutely brilliant facilities for adults and children especially swimming and tennis! Membership for gym and swimming is completely worthwhile and value for money

Positive experience: Decent place but membership price for gym-only is way too high

Negative experience: Absolutely terrible customer service! I signed up for permanent membership and now I have to suffer! Not only did they make it so that I can’t book anything online either on the website or in the app, but they still can’t cancel it - they write their support number on a piece of paper so they can call there. When I call there, they send me back to the gym and so on in a circle. Terrible! If you don't want to ruin your nerves, don't come here

Positive experience: Sport Center dirty, Nobody wash the floors. The coffee is very tasteless and bitter because they don’t clean the coffee machine.

Fantastic experience: Great relaxed gym and swimming pool.

Negative experience: Don’t try to call them as you will never get though to someone and you can hear the phone being picked up and put down

Fantastic experience: Absolute gem of a place staff are very friendly there's even a cafe if you need a drink or a bite to eat

Fantastic experience: Its a lovely environment, very clean and comfortable. Friendly staff and lots os activities

Positive experience: Overall a modern and well equipped centre but I think for the membership cost, more lane swimming sessions need to be added. 9pm is far too late and the only other option is 7 on a Monday evening. I was also shocked by the lack of parking provision, even on a Monday morning. I managed to find a space but watched many people arrive and have to leave. Interested to hear how the centre plan to address this

Fantastic experience: Spoke with Wendy today who called me after I joined online. Wendy told me that I qualify for a cheaper rate and assisted with changing the membership straight away. Was really impressed with the customer service, thanks so much!

Positive experience: A nice centre, very friendly staff. Could do with a bit of extra funding as doing bits are getting a bit run down. Lane swimming is limited and people usually ignore the speed suggestions so swimming fast or consistent can be hard.

Negative experience: It was truly a terrible experience, the behavior of the staff was racist and absolutely against NHS policy. Before leaving this feedback I waited to hear back from the management team about a report I made last week against a physical therapist who refused to treat my mother. This physioterapist, once we entered the room, she started asking my mum questions about something that was out of her expertise, as an attempt to not do her job. She suggested my mother to treated herself with hypobrufen, as if she were any of her gp, without knowing anything about my mother's medical history. Not only I was not updated from the MT about this report I made last week, but they tried in every way to protect this person, by gaslighting me and accusing me of incorrect behavior I never had. Really sad that things like this still happen in 2023, black people deserve to be treated like all other people, without any form of discrimination. I am really disappointed with all the service and will not recommend this place to anyone.

Fantastic experience: I use it for the NHS side.

Fantastic experience: Visited NHS physio...Good facilities, parking manageable, appointment on time. Physio was fantastic...approachable, knowledgeable, listened throughout and I left feeling I was cared for and had exercises to do before next appointment. Well done NHS.

Positive experience: Staff help full clean and tidy

Fantastic experience: One point .It was always suggested pre covid that people wipe down gym equipment after use. This obviously continued during covid. Now post covid the thinking seems to be not to bother in the Milon gym.Germs apart ,its about other people sweaty hands etc. I have no idea why there is not a polite request for this practice to continue. The Milon gym is great otherwise and Paul is super helpful.

Negative experience: Lots of lane swimming sessions but very few just swim sessions during the week. Lane swimming was always included in the just swim sessions as well so plenty of choice even then. May cancel my membership and go elsewhere.

Fantastic experience: Excellent facilities and great medical analysis and treatment.

Fantastic experience: I want to say a massive thank you to all the staff at graves this morning especially Ashley who looked after me using ice on my very swollen ankle also supplying me with a sweet drink ,chatting and calming me down after a very bad fall in the car park I have managed to get home safe Thankyou again Tracy cooper

Fantastic experience: Went for a tennis tournament and was really good. Staff and security are quite friendly. Ample parking. Clean facilities and great tennis tournament

Negative experience: This gym is way too busy for the amount of equipment available. You definitely have to choose your times when to visit which is inconvenient and not how the staff spoke about it when signing up.

Positive experience: A great fitness centre with lots of cardiovascular equipment. Good strength training area as well.

Positive experience: Nice atmosphere, lively and friendly. Pool toilets were unclean

Fantastic experience: Friendly and informative staff. My son started lessons about 2 months ago and is loving it. I've even enquired about adult lessons for my self. Their saver card is also a great option for those who just want to use the pool

Positive experience: I love swimming here but it would be great if you could put some earlier evening lane sessions on. Mondays at 7pm are super busy and he middle lane is always very overcrowded. The only other options are 8.30/9pm which is far too late for a weeknight swim.

Negative experience: I'm increasingly disappointed. I pay full membership including swimming. The evening swim sessions for anyone working are useless. 9pm!!!! The one class I relied on, stretch and define is down to 1 a week as they cancelled the 2nd, now I can't get in. All the other yoga classes are over full. Don't bother unless all you want is a treadmill. Staff are lovely btw x

Positive experience: The only pool shallow enough for me to exercise in. I am only 4 ft tall.

Negative experience: Expensive and trying to get your money back not a chance. Stay away.

Negative experience: Dont freeze your account with these as they will take your money out as soon as it ends and will leave you in debt even though you have cancelled with them. I would not recommend this company to any one. I have to disabled children who they took their money from. I would please advise you to stay away from them.

Fantastic experience: Taking part in Yorkshire Cancer Research Active Together sessions. Excellent 1 to 1 experience.

Fantastic experience: The first night of Sheffield Lifesaving Club at its new base went really well and the kids loved it.

Positive experience: Appointment with the NHS 'Move More' physio therapy people. They were great in providing a way forward from a long term back problem. The place overall is easy to get to with a large, free (but busy) car park. Reception clearly marked for NHS patients and easy to follow coloured arrows on the floor to navigate around the building. No reason to think the sports centre isn't run just as well, though I didn't use the other facilities.

Negative experience: Time waster professional!!!! Stolen your money especially with the swimming lessons will leave your child for years in same stage. Rubbish

Positive experience: Nice pools and decent changing facilities, but prices for swimming more expensive than on the website, so be aware! Child pool is very cool, as are the changing rooms.

Positive experience: We take our 8 year old granddaughter to gymnastics at Graves sports centre and she loves it. I just wish that there was a better viewing as we love to watch her but there is only one window or you have to peer through the doors if she's at the other side of the gym!

Fantastic experience: Big spacious sports centre with swimming pool, gym,studios,cafe and swimming pool

Negative experience: I was charged £15 for a joining fee for my 10 year old son to do a trampolining group. I told them I'd paid this fee previously so shouldn't pay again... They said I have to pay every time. I asked what the money was for, they told me it was for them to add my son onto the system (which took about 4 minutes). Cancellation policy is a joke too.

Positive experience: Great gym facilities with pool and class studios

Fantastic experience: Well equipped gym, clean pool, good variety of classes with enthusiastic instructors

Fantastic experience: Pleasant atmosphere and friendly staff. Something for all ages

Fantastic experience: My children had their swimming lessons here. The instructors are great and the children shot through their grades.

Positive experience: Went to the health centre to see a physiotherapist and podiatrist. Asked to wear a mask and use hand gel. Everywhere (including toilets) clean and hygenic. Wasn't kept waiting long. Both the physio and podiatrist were very helpful and friendly.

Negative experience: The kids gymnastics class is just an unorganised mess. There is no structure and the kids just play, 90% the instructors could not look any less interested. The parking is a nightmare and when you do get a space they are tiny so dints in doors.

Fantastic experience: Went to the NHS Physio Move More part. Receptionist very helpful and Medical staff very good.

Fantastic experience: Really good sports venue both for its gymn, swimming pool, tennis courts and trampoline area. It's a great place for both morning and evening exercises

Positive experience: Changing rooms are chaotic. Clothes left in cubicles. Cubicles used but not locked and have had a strong smell of urine on casinos. Long queues for reception desk and not enough seating in swim viewing area.

Fantastic experience: While kids are on holiday we had one of our granddaughters and it was her turn to go swimming lessons on Tuesday,it was our first time in there but it looks great and more than anything Heidi passed her level and moved up one so all was good,

Positive experience: I’ve been a member since last September. I don’t get there as much as I should but the classes I do attend are run by friendly & helpful staff. A special mention must go to both Claire & Alex. Claire takes Aquafit & the stretch & define classes. She’s so encouraging & smiles a lot which certainly helps when you’re trying not to grit your teeth! Alex is the male instructor for Aquafit. His humour, cheerfulness, motivation has to be first class. You may feel low in mood before attending but not for long as you’re soon smiling and singing along to the music and of course, your mental health and well-being are much improved afterwards! Also a special mention should go to Donna on the front desk. Again she’s another lovely smiley lady.

Positive experience: Gym staff fantastic but whoever thought that using QR codes to gain entrance is very sadly deluded instead of speeding up you get some idiot scrolling through page after page to find said QR code.If you enjoy queuing than graves is the place for you.Price recently increased as has the amount of equipment failure but what can you expect from places for profit

Fantastic experience: Very well organised

Fantastic experience: Forever active class done, it was fab. Ashame they don't do an evening class for it.

Positive experience: Great facilties but the staff are rude and unfriendly...

Positive experience: The facilities are great but on a school night when I’ve got 2 kids that play football and can’t even have any tea it’s a joke I don’t understand why you would turn the fryer off when in the space of 10 minutes you’ve got over 7 orders for chips

Fantastic experience: This is such a great facility. Please join a class or club or the gym and keep this wonderful local resource a part of the Graves Park community.

Negative experience: Its a decent gym, however, the membership is ran by a company called Harlands who are a nightmare to deal with. I have attempted to freeze my account to no avail and have ended up cancelling my membership. Then they took money out of my account and now I am struggling to get the money back. AVOID.

Fantastic experience: Had a great swim with my daughter We went at 3:30 and had a nice swim It was fairly quiet - Only cost us a £5 as daughter already does lessons there

Fantastic experience: Great indoor tennis set up.

Positive experience: Ok place, near on for appiontments.

Negative experience: On arrival l was confused as no information except an arrow saying next entrance & it was locked finally finding that having to go to nhs physio in graves sports centre sharing reception lots of people in same erea & going past people have lunch with no mask don't think it's a good idea do they realise there is a pandemic on & they did have a separate entrance to physio so much safer so don't understand why they changed it

Fantastic experience: I and my son went swimming ‍♂️ yesterday. We couldn't get in till 2 pm as we tried in the morning. But once there it was enjoyable

Positive experience: Nice staff. Clean

Positive experience: 3 star because I've never been in since it got rebuilt but dose have a lovely flat car park for my rc car very well lit.

Fantastic experience: By far, the best gym I have been a member at. The staff are great, friendly and always available to help should you need anything. The stand out part for me is how clean the place is, it's immaculate. Never feels overly busy either, caters for all from bodybuilding to general fitness.

Positive experience: I have done several dance classes Bellydancing, Clubercise and Netball and they are well organised and worth going to it is just the distance from where I am living at the moment.

Negative experience: The gym itself is okay - in terms of weight lifting it is limited as I feel the gym is designed for older people who favour cardio. However for me, the main issue was cancelling my membership. Their service was absolutely appalling. I emailed them to cancel and they said I had to ring a number. I rang the number and couldn’t get through after multiple times of trying. I then went into the gym and they recommended I either email or phone the same contacts which I already had. After trying this again to no success, I went into the gym AGAIN and they then finally managed to cancel my membership. Their service in terms of cancelling membership was appalling and for this reason I wouldn’t recommend anyone to join this gym.

Positive experience: Daughter goes there for swimming and gymnastics. While swimming is brilliant and we are happy with it the gymnastics on the other hand is rubbish. Kids get hardly any support and guidance. Our daughter was a lv 3 before she joined up there and we have to swap her back to her old place as this one is just like a PE nothing more. She learned nothing new not practicing basic stuff like splits etc. She leved up swimming like 3 times when her gymnastics assessment is on 9% without anything being updated since over 3 months.

Fantastic experience: Seems like a great place! Haven't started my membership yet due to covid but had a tour and the staff is so helpful and kind. There's so much on offer and definitely something for everyone. The wellness centre is certainly for me

Fantastic experience: Looks nice from the outside but I wouldn't go in... Sports are just about moving and I am lazy

Fantastic experience: Went there for NHS department. Very helpful and friendly staff.

Fantastic experience: Went to Physio Works. Very impressed with advice and exercises.

Positive experience: NHS visit only. Facilities look comprehensive.

Fantastic experience: Great leisure centre. So many activities included in the membership, with a handy online booking site and app. The team here are always friendly and happy to help - particularly if you’re looking a bit lost. I’ve never felt comfortable in a gym/fitness environment before but everyone here is so friendly!

Fantastic experience: So much to do for every age group from pilates to fitness classes for mum's with babies in buggies aswel as the usual swimming netball etc love the new build too

Positive experience: Great facilities and super friendly staff. Would recommend

Positive experience: The worst phone line ever, they never answer, never call you back. Swimming lessons are good but could push the kids to move up.

Fantastic experience: An all inclusive sport and fitness centre! Great place to go for all your fitness needs.

Fantastic experience: Crucial amenity for south Sheffield. I attended my sons gymnastic's classes run by a brilliant instructor. They have been a surefire hit and great to see a sensible but not overzealous approach taken to covid regulations.

Negative experience: My local gym is fine but Harlands Group is awful. I don't know who decides the policies about freezing memberships/cancelling memberships etc. but it is not customer-focused at all. Saying I have x-amount of money remaining on my contract - eh? I haven't taken out a loan ffs. Once my contract FINALLY expires in October 2021 (TWO YEARS after signing up for a 12-month contract), I will never ever sign up to a Places gym OR a gym collaborating with Harlands Group again.

Fantastic experience: Do gymnastics here I love the coaches

Negative experience: Despite the centre it’s self being fine and the In-house staff being friendly this place is owned by a large company with 0 customer service. Anything account related seems to be outsourced (from the one email I received it is overseas) and phones are not answered. Had hopped to continue freezing my husbands account until the pandemic was ACTUALLY over as he is not even in the country, looking after his elderly mother. The centre and Places Leisure have made it very difficult to communicate with phones not being answered and voicemail not being returned. I have had to contact my bank for a refund after being ignored for two months.

Positive experience: Usually a long long wait if you need to phone them. Good pool, bad website, Lack of indoor tennis training options available unless you're a pro.

Positive experience: Can't say more as we can't go in and watch our child swim, but i understand the reason why.

Positive experience: When are the pool staff going to start to move people out of the fast lane who shouldn't be there? Recently there was 10 people in the fast lane including 3 doing 'heads up breast' stroke and only two people in the slow lane. When I moved into the slow lane to get some clear water, the attendant couldn't move fast enough to move me out. He did nothing about moving the people out of the fast lane that shouldn't be there though!

Negative experience: Great facilities but customer service needz a lot of improvement

Positive experience: Nice but falls down on being clean, use the same swiming changing room for about 3 month dust on walls and blob of whatever on wall not been cleaned. Physio really good

Fantastic experience: Take part in EASYFIT classes Jo is brill.

Positive experience: Very welcoming atmosphere..

Negative experience: Don't know why its so much for a coffee and the staff are just really mardy

Positive experience: The look of the centre is great , it’s very clean , gyms quite big. The only problem is it need a bigger separate pool for everyone to access at any point instead of relying on a time table for a small pool and a swim lane , which the time tables are a bit ridiculous if you want to just go for a little swim in an afternoon and you have to check for a just swim session for a small pool.

Fantastic experience: Good clean facilities for gym workout, swimming pool very nice and not busy during the day, nice cafe with good food and drink options and lovely staff

Fantastic experience: I only went for a medical check, but the facilities are amazing!

Fantastic experience: Friendly staff good place to work out classes are great

Negative experience: nice place been to join today ended up with a parking ticket and when i said this puts me off joining all i was told was well don't then not very good £100 for nothing thanks a lot great start