Information about PureGym Northolt
Opening hours
- sunday: 0h-0h
- monday: 0h-0h
- tuesday: 0h-0h
- wednesday: 0h-0h
- thursday: 0h-0h
- friday: 0h-0h
- saturday: 0h-0h
Our comment from FitFit UK about PureGym Northolt:
Welcome to PureGym Northolt, a vibrant fitness destination located in Greenford, United Kingdom. Our gym offers a wide range of modern equipment and classes designed to meet the needs of various fitness levels. Members appreciate the friendly atmosphere and the helpful staff, creating a supportive environment for everyone.
Key Features:
- Spacious layout with a variety of machines for both cardio and strength training.
- 24-hour access for your convenience, allowing you to work out anytime.
- A selection of fitness classes led by experienced trainers.
- Customer parking available for ease of access.
However, some users have raised concerns regarding cleanliness, especially in the changing rooms and bathroom facilities. Feedback indicates that at peak times, the gym can become quite crowded, leading to waits for equipment and challenges in maintaining order. There's also mention of some equipment being outdated or in need of repair, which is being addressed by management.
Overall, PureGym Northolt is recognized as a great facility for fitness enthusiasts, balancing good value with essential services. With ongoing improvements and member feedback taken seriously, it aims to provide a comfortable and enjoyable workout experience for all.
Services, Machines and Guided Classes
PureGym Northolt: Opinions
Fantastic experience: A++++
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: PureGym - Northolt (3/5) I have been a member of PureGym - Northolt for a while, and overall, I would rate it 3 out of 5. While it has the potential to be a decent gym, there are several areas that need urgent improvement. Firstly, the cleanliness is below standard. The gym is often untidy, and the machines are not well-organized, making the space feel cluttered and inconvenient to navigate during workouts. Additionally, the equipment selection is very basic, with only a few good machines that you can find in almost every gym—nothing special to set this location apart. Another major issue is the state of the male toilets. They constantly stink and are barely usable, especially the bathroom near the entrance, which is completely off-putting. Hygiene in these areas needs immediate attention. On top of that, the Yanga sports water machine has been broken for weeks, and there’s been no replacement or update for Plus membership users who pay extra for such facilities. Considering all these issues, I find this to be one of the worst gyms in London. I sincerely hope the management takes these concerns seriously and works on improving the hygiene, equipment organization, and maintenance of the facilities. Until then, it’s hard to justify the value for the price paid.
Hi Akhil, thank you for taking the time to leave this review. We're sorry to hear that you have concerns surrounding the cleanliness of your gym. We work hard to ensure that our gyms are a safe and comfortable environment for all of our members, and always take member feedback on board. Please may we ask that you contact us directly to discuss this feedback further? This can either be done with your Gym Manager in the gym, or by contacting our Member Services team on [email protected]. Thanks, PureGym
Positive experience: Relatively good, but not very spacious. The equipment has recently been improved, and as it is the first time I've been in months, it came as a nice surprise. However, I pay for bolt ons and one of those is the vitamin water, they failed to inform me or other gym goers by email that the machine was out, as well as the water fountains. This means there was no option but to buy from the machine which is a sneaky move. Also, there was no information on Google or on the app stating that the gym would close for Christmas eve and Christmas day, this was another disappointment. All in all, it's not bad and the staff are good.
Hi Dylan, thank you for taking the time to leave this review. We are equally as disappointed when, from time to time, things go wrong and equipment has to be placed out of order. Regular maintenance checks are undertaken, and any issues identified are escalated to engineers straight away. Sometimes, there may be a small wait whilst engineers attend to fix any issues, but we endeavour to resolve these as soon as possible. If you have any concerns about specific pieces of equipment in your gym, please notify staff on site as soon as you can. Thanks, PureGym
Negative experience: Last week on Tuesday, thieves broke the window of my car and took out nearly (£1000) items. There is no light, no camera, no security in this parking . No one is responsible for this parking. But no one helped me, asked for cc tv camera photos from pure gym I filled the form but no one gave me any reply so I will never recommend this gym thank yo
Hi Aman, thanks for leaving us this review. We are sorry to see this is 1 star. We are sorry to hear this has happened. We would advise contacting the police who should be able to assist and advise you further. The gym team will be happy to assist with any investigation/questions they may have. Thanks, PureGym
Positive experience: I thought Pure Gym is different. But it is totally the same as The Gym. Same brand of equipments. Staff are pretty much the same. Not pushing people to learn gym etiquette. Bottles left over on the floor. I visited at night to try, but the lights all of a sudden just turned off. Very safe right?
Hi, thank you for taking the time to leave this review. We're sorry to hear that you have concerns surrounding the cleanliness of your gym. We work hard to ensure that our gyms are a safe and comfortable environment for all of our members, and always take member feedback on board. Please may we ask that you contact us directly to discuss this feedback further? This can either be done with your Gym Manager in the gym, or by contacting our Member Services team on [email protected]. Thanks, PureGym
Positive experience: Attended with a friend for the first time recently. Good gym. However the ceiling is low in some rooms. Like the cardio room. My head is against the ceiling when stood on the treadmill. Not super tall people friendly but overall no other major issues.
Hi Daniel. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Great atmosphere; many classes to choose from and very helpful staff; great place to work out
Hi Agnieszka. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Worst gym too much crowd even no machines are free at any time area is also unsafe with no lights at all
Hi Sachin. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Fantastic experience: Amazing staff and friendly people
Hi Adel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Pass on
Negative experience: the lights in the resistance training area turn off after 10 seconds at night. i have to get off the equipment and walk around to turn them on again. very annoying.
Hi Barbo. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Fantastic experience: Very clean with all the facilities that I need. Good customer service too
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: horrible gym i have been going for 1 month i am 16 years old unfortunately today i was harassed and verbally abused by a middle aged black woman who had obvious signs of being on steroids whilst trying to work out very rude members and staff is mediocre and rarely around i will happily be moving to gymbox soon
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously. We ask that any concerns are raised with the gym manager directly, or to [email protected]; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter. Thanks, PureGym
Positive experience: The gym is good to use at non-peak times. Bad points are: - Bad gym etiquette, weird behaviour from members - Cannot find dumbbells - Unsupervised kids working out in groups - Ready answer to clients comments, probably copy and paste (ok it is only another branch) - Flip flops and Crocs
Hi Allan Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so this can be investigated. Thanks, PureGym.
Fantastic experience: It is the perfect place to work out anytime throughout the week and relax during Parsa’s stretch classes on Sundays. /Really friendly and supportive environment./
Hi Ewel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Not enough equipment! Equipment not avaliable at all times if you are looking to do only cardio then its a great gym but if you are building muscle unfortunately you won't be able to access the limited equipment.
Hi Tedi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Positive experience: Been going here regularly for the last 5 years and during that time, it's always been good, however, it's been ridiculously busy here since the beginning of 2024. Too many people, always have to queue for equipment or jump in with several others - a far cry from what this gym used to be. If you are trying to come in after work (17:00-19:00), it is absolutely packed.
Negative experience: Yanga water machine switched off, no signs on the machine to say out of order.
Fantastic experience: Great gym in the area. Peacefull place to get your training done Also loads of space to park your vehicle
Hi Karol. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Nice gym but very crowded at certain times.
Hi Taha. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Fantastic experience: Quite spacious and lots of gym equipment are there really great experiences
Hi Hiru. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: An efficient, minimalist fitness centre that prioritides functionality and cleanliness over unnecessary frills. This gym provides a straightforward workout environment, focusing on essential equipment and maintaining high standards of tidiness and order, ensuring a no-nonsense approach
Hi Connelly. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Do not come go this place in any sort of work vehicle/van. YOU WILL GET BROKEN INTO.
Hi, thank you for leaving us this review. We are sorry to see this is 1 star. We are sorry to hear this. We would advise reporting this to the police who can then investigate this further. Our staff will be more than happy to assist the best they can. We apologise for any inconvenience caused. Thanks, PureGym
Negative experience: Decent gym, was a member for several years, but... This morning I was attacked by a gym member. I am a disabled person and got irritated at someone who had bragged about abusing the disabled parking facility for three years which regularly left me unable to park in one of the disabled bays specifically set up for people like myself (Blue Badge holders). He then charged me down and punched me in front of the manager, who I am sorry to say did nothing, allowing him to carry on his workout without consequence. Thanks to personal trainer Michael for restraining the assailant. I have had to report the incident to the police, but I think the lesson to take away from this is that the management are either unwilling or unable to deal with problem members willing to get aggressive with physically disabled individuals calling them out on their bad behaviour. I have cancelled my membership as of today, and honestly am considering suing the gym for causing such a situation to arise by failing to act appropriately to deal with serial abusers of disabled facilities.
Hi Ian. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously. We ask that any concerns are raised to [email protected]; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter. Thanks, PureGym
Negative experience: Ok but too busy. You got gym instructors asking me how long I have on equipment when there is ample other things to use. Only to then use the same equipment for a couple minutes and move on. No form of gym etiquette or example to set for the other gym goers. The equipment could use a clean periodically too.
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Negative experience: Nightmare.No limits on the number of people present at the gym. Not very clean, weights scattered everywhere You waste more time waiting than training. I do not recommend
Hi Florian. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Fantastic experience: My first day here...amazing friendly staff. Nice atmosphere and I'm very happy I joined. Thankyou.
Hi Ricky. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Compared to the one I use in kent it's bigger but the atmosphere is awful. The people here don't re rack weights or know how to use them . It's like wildlife meets gym. But over all it's a pure gym what more do you want .
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. Thanks, PureGym
Positive experience: Good but only one piece of equipment for each exercise and no punch bag for boxing.. a deal breaker
Hi Vivek. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Fantastic experience: Good one! Spacious. Clean. Nice studio, a lot of machines. A lot of space. Customer Parking available, register your car inside and stay as much as you need.
Hi Marianna. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Good gym nice place good people
Hi Simon. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: I enjoy workout because its a reason to get into your thinking, doing and enjoying something and putting your mind and attention somewhere….
H Mahrukh. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: 3.5 stars Although the gym is very big, spacious and have a wide range of equipment, people don't keep the weights back and they are left everywhere. It sometimes takes me ages to find the weight I am looking for and they are just left everywhere on the floor. A lot of the times the barbells are left stacked with heavy weights and its a struggle for someone like me (not that big) to unload the weights and use the barbell. If the gym can implement some measures to make people put the weights back, it would be 4.5 stars for me. And a heavy bag for boxing would definitely make it 5.
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. Thanks, PureGym
Fantastic experience: Very nice gym. Trainers are very helpful. But recommendation is to have a rapid cooling area with strong fan or something for unhealthy people like me that sweat a lot like me.
Hi Aiman. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Excellent Gym experience, friendly professional and knowledgeable staff. Just love them. Keep up the good work Northolt PureGym.
Hi Maricia. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Good, little bit old equipment. Inside the gym, there is WiFi for members. Would be lovely if there were more AC as it's often very heavy air when too many people. Also some air freshener in changing rooms would be nice
Hi Klaudia. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: This is the worst gym in the world, the AC inside the weights room is broken and with 50 in the room it feels like a Sauna yet they do not want to fix the issue ARE YOU TRYING TO KILL US, and there is only one hygiene stand in the entire gym, let’s not even mention how dirty and smelly the toilets are. SORT IT OUT!!!!!!!! There is no AIR inside the gym because the AC is all broken and never gets fixed. cowards!!!
Hi Musa. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym
Positive experience: Good gym & all trainers are very nice & helpful
Hi Inderjeet. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: They banned me but otherwise it’s a decent gym
Hi Fin, thanks for leaving us this review. We are sorry to see this is 2 stars. We would advise reaching out to Member Services via email or social media, providing further information on the comments made so they can take a look and advise you further on this. Thanks, PureGym
Positive experience: Classes are great love Combat. Debbie is an amazing motivator
Hi Marissa. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy the classes and using the gym overall! Thanks, PureGym
Negative experience: The gym is great, spacious and has a lot of equipments and a wide range of machines, but there is NO FRESH AIR!! The stench is unbearable at times especially during peak hours !! The gym would be 5 stars otherwise. Also, to some gym users, use your deodorant before hitting the gym please and thank you.
Negative experience: The gym isn’t bad but often many machines are broken and have to wait weeks for them to be fixed and the worst part about the gym is that it’s always oversubscribed no matter if you go at 6am 12pm whenever you will have a long wait and because the gym is quite small it can be very frustrating I understand it’s a cheap gym but if you can afford another one you should go moreover the smell in there is foul the weight room smells like a mixture of lynx Africa sweat and care freshener and the changing room smells like sewage mixed with vomit
Hi Ryan. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Negative experience: No fresh air circulating the place always smells. No air con or they don’t switch it on high enough it’s always hot and stuffy, hard to breathe whilst working out. Will be looking for another gym
Hi KK. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym
Fantastic experience: While I've been a member of PureGym I've been amazed with the ease of access to nation wide gyms, professionalism of staff, competitive monthly prices, fantastic facilities. I will no doubt be recommending Puregym to friends and family. Thank you
Hi Josie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Cant give it zero stars 1st and last time using this gym! What a terrible gym! Lots of equipment on its last legs Lights are dim and dull Weights all over the place No dumbell etiquette (put it away where theres a slot) The male changing areas are sickeningly smelly and felt dirtier coming out of it then when going in!! This gym doesnt seem to have been maintained or deep cleaned
Hi Keval. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to see this. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Fantastic experience: It's only a gym ( no pool or tennis courts ) but has a great range of classes and equipment. Doesn't get too busy and never much of a wait for machines - usually you just stroll up and on you go . There are also several PTs if you want to sign up for a few personal sessions. Great value for money and very friendly.
Hi Gaius, thanks for taking the time to leave this review, we always appreciate member feedback. We want our members to work out confidently with us, in a safe, clean and friendly environment. We don't have pools/saunas etc. as standard in our gyms as our focus is on providing quality fitness equipment while keeping costs affordable for all members. We are really happy to be able to help you in your fitness goals! Thanks, PureGym
Positive experience: Been going for a while, changing rooms always stink Machines that break are never fixed Capacity is max 100, but constantly more than 100 people at gym Otherwise, good gym. People are friendly
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Negative experience: It’s okay. It bluntly does what it says on the tin, sort of. The stench from the toilets is quite unbearable, though — vomit inducing! Sort the toilets out and it might be 2.5 stars.
Hi J Lightfoot. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
Positive experience: Good gym for the price has pretty much every piece of equipment you need to suit your goals whether its cardio or muscle building or functional fitness. Can get a bit cramped in there at peak times so be prepared to wait for equipment that you want to use. Cleanliness of changing rooms still an issue but better than before.
Hi G S. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: not recommended at all. Gym's environment and ventilation system is worst and it feels like you are in a dark tunnel.
Hi Shohanur, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. PureGym prides itself on being able to offer state of the art fitness facilities to our members in a safe and welcoming environment. We developed industry-leading cleaning and hygiene protocols to help keep our members and employees safe during the COVID-19 pandemic, however, with the reduced risk and in line with the Government’s ending of legal restrictions, we have decided to remove self-cleaning stations in our gyms, which will also support our sustainability objectives. We’re proud to say that many of the protocols implemented during lockdown, such as frequent and regular cleaning, and improvements to our air ventilation systems, will continue to be a core part of our TrainSafe Commitment. This is something that is being run centrally, and not something that the team on the ground have control over. Thank you for your feedback regarding this! In the meantime, I hope you're able to make the most of the gym and reach your personal fitness goals. Thanks, PureGym
Positive experience: Gym pretty small but functional. Not enough cycle parking. Quite unfortunate considering that the gym is outdide Northolt Town and the easiest way I can get there is with the bike.
Hi Erika, thanks for taking the time to leave this rating, but I'm sorry to see it's three stars. We are always keen to receive feedback so we can improve our service. The best way to pass feedback on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed, or you can contact Member Services. Thanks, PureGym
Fantastic experience: Very good gym, clean, good equipment with a variety
Hi Sukh, thanks for taking the time to leave this review, we always appreciate member feedback. We aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day and want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Negative experience: The gym is alright although sometimes equipment is broken for weeks before they repair it. The crowd is not ok, some people sit on machines for ages between reps, weights are left all over the place after they been used and the staff doesn't seem to care. The changing room was quite bad but in all fairness it's gor better since they refurbished it. In any case, just canceled my membership, plenty of other options nowadays.
Hi David, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, members can speak to staff on site. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. Staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. We sincerely wish you the best in your future fitness goals! Thanks, PureGym
Fantastic experience: Its worth for what we are paying. Good spacious gym with lots of equipment. Enough parking too. Staff is friendly and helpful. Air quality on the weekend is a hit or miss, there were weekends when it felt like the ventillations was off, but on weekdays and when the gym is crowded, it's okey. Can find the odd broken equipment here and there, would have been nice if they were fixed.
Hi Abhijith, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so confidently, in a clean and friendly environment. We would like to apologise for any inconvenience caused. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. We are really happy to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: The gym itself is very well kept, lots of parking. The only problem would be with service,mobile service that is no connection there.
Hi Michael. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Good but too crowded at all times. I wish they opened another branch in the area, they’d have enough members to fill both of them anyway
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Positive experience: Totally average pure gym experience.
Hi Akos. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Would you be able to tell us the reason behind your comments and rating so we can better understand this? Thanks, PureGym
Fantastic experience: Good gym, could be cheaper but enjoyed my three day free trial. Free and easy parking. Lots of space in the gym esp midday time
Hi Chris. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Looks like the new memberships are soaring high. Except for a few machines under repair, still this is one of the best affordable gyms in the area. Kuddos to Pure gym for their maintenance!
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoyed using the gym whilst you were with us and we wish you the best of luck with your onward fitness goals. Thanks, PureGym
Fantastic experience: Positives: Well maintained gym with friendly staff and most of the essential equipment to have a great workout. I'm not too bothered about the busy periods as I'm quite fluid with workouts. Feedback: 1) Extend the parking stay to 3 or 3.5 hours 2) Improve Wifi 3) Make room to have 2 of each when it comes to the most popular machines 4) There's more than enough room to add a punch bag in the corner of the studio 5) If possible, have someone do a nightshift to avoid the gym becoming a messy jungle in the early hours 6) More mirrors on the walls like all of the other gyms
Hi Hari. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Positive experience: OK gym wish it was bigger, even at 61 people in there I have to wait to use weight machines
Hi Nadira. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Fantastic experience: This Gym is good It is clean and has friendly staff and great equipment
Hi Neil. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: It was very overcrowded. Just witnessed how 4 guys exited the gym using one membership number. Definitely 12 maybe 14yo, it's just a matter of time when h&s will shut down this gym. Just needs one accident with an illegally entered youngster.
Hi Steave. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. We have a strict age policy which is 16+ years. If you have any concerns please raise this with a member of the gym team. Thanks, PureGym
Positive experience: For some reason the benches in the free weights area have been reduced. There are only a few times during the day that you can actually train here and not have to wait for all the equipment. I'm thinking I will have to leave to be honest and I have been a member since they opened.
Hi Kris, thanks for taking the time to leave this rating, but I'm sorry to see it's 3 stars. We are always keen to receive feedback so we can improve our service. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Positive experience: Looking much better after the referb.. regular cleaning around the machines can be improved
Hi Anup. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Spoke to the lady manager and she was really friendly. Made me feel very comfortable and is always smiling.
Hi Talvinder. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: A good gym that is let down by a sorry state of lockers (half of them are bent or have faulty latches) and very dusty air vents in their treadmills. They play an announcement over and over saying they pride themselves on their hygiene, which seems to be just lip service. Equipment is otherwise good. UPDATE: they've finally replaced some of their lockers, so an extra star for them. But the changing rooms still stink.
Hi seczam. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to hear of your experience with PureGym and would like to also apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club where possible. Thanks, PureGym
Negative experience: Awful gym. Very messy and area feels unsafe.
Hi ***, thanks for the message. We are sorry to see that you have rated the gym 1 star. Please can you drop us a DM so we can have a chat to you about this rating and what we can do to improve our service going forward! Thanks, PureGym.
Fantastic experience: Brand new refurbished gym whit all machines and areas you need to have a great training. Now whit new lifting plataform and new functional area is a cozy gym but has once of the best PTs on Pure gym, whit PT like a Junior you can have the best deal and transform your body and health improving you new limits. You can have a look for free sure is going to like you this gym.
Hi Francisco, thanks for the 5 star rating! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are really happy to hear you appreciate the PTs and enjoy using the gym! Thanks, PureGym
Fantastic experience: Decent gym. The cardio section is great, has a lot of equipment and will most likely always have a machine available. There is a big problem with the weights machines however. It seems as is there is only one of every weight machine. Compared to the cardio section, this part of the gym is quite underwhelming. With the amount of space available in the building there could realistically be two, minimum, of each machine. Some machines also need replacing as they seem to be old/rusty. The plates are a bit chipped as well and more of those could be added as I always wait for people to finish as there’s a very limited supply of them. Layout of the weights areas could be better as some exercises you feel as if you may hit someone walking past. Adding new machines like the standing calf press machine or a T bar row in the free weights area could be good to give us a choice. Also staff need to be stricter with their members about leaving weights lying around as there’s always weights lying around on the floor and not put back. Long story short: Cardio section good - basically the reason I gave three stars. Weights sections bad - could use a lot of improvements such as layout change to afford more room to add more machines. Desperately need more machines and plates. UPDATE: Been to the gym more recently and wow the improvements they’ve made is incredible. So many more equipments (still hoping for a calf raise machine haha) but all in all it’s so much better. Weights section has a lot more weights and areas to do deadlifts and T bar rows. They’ve also added more pull up bars which is great. The machine section has improved significantly since I first went there. Weights are being put away more now but still a lot on the floor at times. They’ve invested in new plates which is great. Still think some machines are worn out a bit but there’s a lot more new ones that have been added. Gonna keep my original review above to show that they do listen to members which is great. Good job guys.
Hi Jaden, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Staff undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. Thanks, PureGym
Positive experience: Clean, tidy gym, good level of equipment and great parking. Currently building some more kit. Will definitely come back.
Hi Adam, thanks for taking the time to leave us a rating for the gym! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Positive experience: great modern equipment. toilets a bit filthy though; around noon, I guess they are cleaner in off peak hours
Hi Jeremias, thanks for taking the time to leave us a rating for the gym! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Fantastic experience: In general I like pure gym and this is my main base. Just have been renowned, painted, new class rooms. Clean, spacious, all toilet and other facilities very clean. Lot's of parking space, location is good too! It's next to massive park ( for jogging or other stuff if you want too ) I cannot comment on heavy weight training room as I'm more to cardio now ( beginner ) so cross-fit, treadmills, pedal, rowing , "ski" machines all good and never had to wait once. I'm training with Parsa-I do recommend him as personal trainer he knows what to do , after few hours I booked 10 sessions straight-no hesitate to recommend to everyone just be careful if you have physical work, after training with Parsa next day I cannot stand up from my chair or lean down to pick up something from the floor ( as I mentioned I'm beginner so muscle pain is .... painfull ) feel like old grandpa , until pain is gone and I feel soooo fresh! like a was born again. Also I've got multigym membership because my job is driving around London . So far I have been to: Luton, Finchley, Staines, Slough, Edgware, Fulham Broadway, Northolt and I like them all !
Hi Jerry, thanks for taking the time to leave this review. Member feedback is always appreciated and taken on board, so it's great to see you're enjyoing your time with us! Our gyms are welcoming and safe spaces for everybody, no matter where you are in your fitness journey. The gym staff are always happy to help ease any worries you may have and give you a guide to get started. We'd like to thank you again for your kind words and detailed review. We can't wait to see you in the gym again soon! Thanks, PureGym :)
Positive experience: Nice little gym. I wish it had sauna. But it's ok for the price
Thanks for taking the time to leave this review, Cristina! We always appreciate and take on board member feedback. We don't have saunas in our gyms as our focus is on providing quality fitness equipment while keeping costs affordable for all members. We're glad that you're happy with the gym overall! Thanks, PureGym
Negative experience: Almost none pull up bars, not merely enough benches, WiFi not working most of the time, the coconut sports water is always run out and I couldn't even cancel my membership until I stopped the payment from my bank.
Hi Kaloyan Thanks for taking the time to leave this rating, but I'm sorry to see it's 1 stars. We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements.We wish you all the best with your future fitness goals! Thanks, PureGym
Negative experience: How can they have a toilet with no running water for 1 week now there are no sinks imagine all the people Using the toilet and then going out using the equipment, and it’s very dusty too I know they are doing refurb but it’s not excuse to forget about hygiene!
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard to ensure that our facilities are fixed as soon as possible, if there should be faults. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all facilities in full working order as soon as is safely possible. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Fantastic experience: A great place for a friendly any shape any size gym.
Hi - thanks for taking the time to leave this review. We appreciate the 5 stars and we are glad you are enjoying the gym overall. Thanks, PureGym
Fantastic experience:
Negative experience: Honestly this gym has no system or rules. No manners of some members. People are leaving Dumbbells on the floor, moving bench and they really don’t care about the next who is using it. I really don’t know for what the staffs are working there, it seems they don’t care. In my eyes it makes no different if they are there or not.
Hi Peyan, we're sorry to hear about your experience with us at PiureGym. Please pop us a message on any of out socials or via email to [email protected] so we can help you out further with these issue.
Negative experience: This gym is a health and safety hazard!!! -Zero gym etiquette. -Wierd attitude from a lot of members -Staff lacking any lustre -No real rules If you want to train in sweat, stink and navigate through a jungle of dumbells and plates - this is the place for you! Mega busy and somewhat chaotic; there is really no finesse or safety considered in the free weights area. Dumb bells and plates are left all over the floor OR in incorrect places; there are not enough clips or clips are broken. No one is really bothered as long as they get their bit done. On the subject of broken, some machines are in poor condition or broken, attachment hooks are compromised. In all these circumstances, the gym continues to allow use of this equipment with a flippant attitude of - well I did put a sign up. Broken lockers and disgustingly smelly mens shower room (smells like urine and excrement all the time). There is a distinct lack of hygiene and health and safety throughout the Northolt PG. I have been going here for years there is a very "bro-meathead" collective as well, guys training topless and sweating over multiple equipment without wiping down etc etc.... This, unfortunately cannot be changed by the individual. But rules would help. BUT... I would STRONGLY suggest that management take time out to go see how PG Marylebone are maintained and how safety and rules are upheld. If applied here, it would seriously improve things for Northolt.
Hi, thanks for taking the time to leave this review. We would like to apologise for any inconvenience caused. Our gyms are popular and can become busy at peak times. To make the most of the space we are always looking to improve our facilities. Members can also use the Members Area to see how many people are in the gym. It is in the gym rules that members should return their own weights but at peak times it can be hard to police this. Staff on site do everything they can and we also have CCTV and are looking for new ways to combat this. Staff do undertake maintenance checks and work with our providers to ensure our equipment is fixed ASAP. We are disappointed when this happens and need to wait on engineers but will have all equipment in working order ASAP. Staff do undertake regular cleaning checks and we have cleaning teams come each night to carry out cleaning duties. In the meantime, we hope you're able to make the most of the gym and reach your personal fitness goals. Thanks, PureGym
Fantastic experience: Went there first my first solo effort st 11.15pm.....there was around 40 people there! The energy and single mindedness in the gym was incredible. Very addictive.
Hi Mitch, thanks for takin the time to leave this review! It's great to hear you're enjoying your time at PureGym Northolt. We wish you all the best with your future fitness goals! Thanks, PureGym
Positive experience: Good gym with a large number of equipment. I usually go in evenings so it’s relatively empty. The car park needs more lighting and I think showers should be open all day. There should definitely be a security guard in evenings. Price is good for the facilities.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Positive experience: Gym is what you would expect, nothing fancy. Location is a bit quiet, not much else nearby and as a lone woman user, not sure I would feel safe outside late at night.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall.
Fantastic experience: Friendly staff, clean space, and a generally respectful membership. The app is user-friendly and on point. There are a good variety of classes offered at various times; oh and 24 hours access too. Recommended.
Hi There, thanks for taking the time to leave us a rating for the Northolt gym. It's great to see its 5 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Positive experience: New to this gym, looks ok...issues are: the sports water is just tap water with a hint of aroma, bad ventilated, loads of cardio machines but lacks of body building ones, too many heavy weights and just 1 pair of 6kg, 8kg and 10kg, no dedicated chest push up bench and weights. Also a few lockers available.
Hi - Thanks for taking the time to leave this rating, but I'm sorry to see it's 3 stars. We are always keen to receive feedback so we can improve our service, if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, to make the most of the space where possible, though, we are always looking to expand and improve our facilities. Thanks, PureGym
Negative experience: This is a 6 month review. Honestly its an adequate gym as far a equipment goes with some major drawbacks. The equipment is the bare minimum for any gym. Seen reviews mentioning staff. Honestly I have not seen any in my time here. And have been here at various times. Staff is not here to just put the weights back. Staff should be available to instruct gym etiquette and help people with form but apparently thats only available from PTs in UK gyms. So many people shouting and throwing weights around.not everyone does this but I wont be dispensing advice to adults who should know better. Secondly, the amount of equipment is insufficient at peak hours. Good luck finding a dubmbell between 5-8 pm. Thirdly, as other mentioned cleanliness in the locker areas could be held to a higher standard. Lastly, reception and wifi at the gym are atrocious. Not a big deal as we are here to workout anyway.
Hi Harry - Thanks for taking the time to leave this rating, but I'm sorry to see it's 2 stars. We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Positive experience: Friendly staff and has all the equipments you need for general fitness and hypertrophy (muscle building). It can get very busy during peak hours but that is to be expected with every gym. Although showers and locker rooms could be a bit cleaner, cannot entirely blame the staff if you look at the behaviour of some of the people who use the showers.
Hi Sab. Thanks for taking the time to leave this rating, but I'm sorry to see it's 4 stars. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Negative experience: For my first visit to the place. I was looking to join this establishment, when I eventually got there through the busy traffic of Mandeville Road I arrived to find a fairly spacious car park. Got to reception only to find you need to input your car reg into the touchscreen unit to validate parking.. but what I did notice was all the signage for joining but nothing telling that no staff are there at weekends.. I waited 35 minutes pushing the green button quite a few times not getting any response. I asked one of the members who said they don't have staff on Saturday and Sunday. So I kind asked if the member would put my car reg in for me as its inside not in the open reception area.. so now now I'm hoping that it's been validated correctly otherwise I'll get a parking fine.. its the first and most likely last time I go there.. no customer service whatsoever. Even when you ring their number, they say no essential staff are available to take your call.. I'll go somewhere else.. lack of human response hardly any customer service..
Hi there, thanks for your message. We are sorry to see that you have rated the Northolt branch 1 star. Please can you drop us a DM if you receive a parking fine as this is a gym we can help with in terms of parking. If you have any issues then please let us know via DM and we can advise you further. Thanks, PureGym.
Positive experience: Lots of equipment, doesn't get too crowded
Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: My local gym which offers a variety of equipment to suit all levels and fitness ability. Classes available to pre-book and personal trainers at your service as required. I love my morning workout, gets me ready for the rest of the day
Fantastic experience: Pure gym Northolt offers a wide variety of modern equipment, and the spaces are always clean and well-organised. The changing rooms are well-maintained, and it’s rarely overcrowded, making for a pleasant and stress-free workout experience.
Hi Luciano. Thanks for taking the time to leave this review, we are delighted to see this 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Negative experience: Shocked at the lack of cleanliness despite still being in a pandemic. Hardly anyone cleans any of the equipment including in classes not least because there isn’t enough time between them. I went recently and it was really stuffy and absolutely packed with people. Really unpleasant environment for women too, I avoid coming at busy times as much as possible and even then it is uncomfortable. Lots of staring and intimidating men. The Les Mills instructor Michelle was not brought back once the gym reopened, which I am super disappointed about as she was great and created a great community of people exercising together. I am considering going elsewhere.
Hi megan. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to hear of your negative experience with PureGym. We would like to also apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Negative experience: Terrible layout but I'm there for the gainzzz
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It would really help us if you could get in touch directly with the Gym Manager/Member Services to provide more information so this can be properly investigated. Thanks, PureGym
Negative experience: It was average experience, too many people staring at each other, staring problem for many. Equipment was clean enough to use, but instead of wet wipes, we were given towels and spray bottle, this is unacceptable. Most people here left a pool of sweat on equipment.
Hi There. Thanks for taking the time to leave this rating, we are sorry to see it’s 2 stars. We’re always keen to receive feedback so we can improve our service. We decided to only offer the use of blue roll to clean equipment in a bid to be more sustainable and environmentally friendly. If you do feel as though a member is making you feel uncomfortable, please speak to the gym manager or any member of staff. Thanks, PureGym.
Positive experience: A nice place to workout, but most of the times pieces of equipment are out of order and also the machinery is not well lokked after, especially the pulleys, you can see the rust and feel the friction
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Positive experience: Fantastic trainers, can't speak highly enough about the staff. I have had the opportunity to go to a number of different classes and well as being fortunate enough to have had a couple of personal trainers at Northolt, they are all brilliant. Special thanks go to Vivien for trying to help me get into shape, also to Gosia for her amazing energy, motivation and fun. I have knocked off one star for operational levels, as more equipment is needed as always have to wait to get to use what I want during training.
Hi Mattea. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall. In the meantime, we sincerely wish you the best in your future fitness goals. Thanks, PureGym
Positive experience: Takes long time to fix machines, Leg curl machine is broken for 2 months already
Hi, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. In the meantime, I hope you're able to make the most of the gym and reach your personal fitness goals. Thanks, PureGym
Positive experience: Fairly good facilities, but a gym of this size should have more than one bench station.
Hi Durshan - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Negative experience: Hi, I've signed up with pure gym northolt, right away one of two step walkers didn't work, now 3 months later, hamstring machine completely broken, two stepwalkers not working, back machine lateral row is broken, lack of carabines, most of gym-bicycles lost their resistance on maximum level, your A/C units is absolutely disgusting, nobody cleaning filters, they blowing dust and other particals back in the air. I think you need some sort of manager, this place is falling apart.
Hi Siski, thanks for taking the time to leave this review. We're really sorry to hear about this experience! We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Negative experience: I joined this gym a few weeks ago. This week, as I fell ill I had to cancel a few group workout classes, which I did cancel according to the app. However, the app did not record my cancellations and suspended me now for not attending my booked classes As Puregym has no way to contact customer service directly, I will say it here: Please fix your app, people!
Hi Laura. Thanks for taking the time to leave this rating, but I'm sorry to see it's 1 stars. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
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