Bannatyne Health Club & Spa Aberdeen

Negative experience: Overpriced

Fantastic experience: Really nice health club. Good atmosphere and staff are very friendly.

Fantastic experience: I got the Swedish massage, face massage , it was amazing! My back felt so much relief. It was the perfect spa day for me and my friend.

Negative experience: Good gym, when everything works.....never been in and something not broken, would be easier to take if it wasnt so expensive, pool is freezing and god forbid you want a hot shower at a moderatly busy time. cancelled membership.

Negative experience: The gym with the worst customer care ever. They inform customers aside and wash their hands. Never again Bannatyne.

Fantastic experience: I booked a spa package for my birthday and had a lovely experience and very relaxing back massage, foot massage and facial. Thank you so much Magda, I would definitely go back again!

Fantastic experience: Great accessibility other than no access to the top floor unless you can use stairs and some classes are up there. Staff are lovely, pool is warm enough that I can actually use it without pain. Good changing facilities, nice little restaurant.

Positive experience: Great gym . Easier now yo book with new system . Miss pilates on a Friday night, though.

Fantastic experience: Great place with great staff who are very helpful.

Negative experience: Thieves. Bannatyne stole £120 from me as I did not finalise my booking. Absolutely atrocious behaviour from Bannatyne. Do not book via Groupon as they might steal your money too. Most importantly, they blamed Groupon for this, see picture attached!

Negative experience: It's not much, I prefer other structures even less expensive than this one

Positive experience: Mens showers have not been upgraded yet again. You don't get just a poo,l sauna pass. It is expensive if you do not use the gym.

Positive experience: It was ok. We had a spa day and it was nice. Got a lava shell massage and it was good It's a weird set up that you have to walk through the coffee shop to get to the relaxation room. Feels awkward in a swimsuit and towel!!! When folk sitting having food and coffee. Didn't like that. The relaxation room is clearly below the weights room so it isn't relaxing at all as every few minutes there is a loud band and the roof and door shudders. It's was ok at best. Sorry x

Fantastic experience: My friend and I had great spa day at bannatynes. Made full use of the pool and sauna. Really enjoyed our treatments with Kim and another girl (can't remember her name, sorry) Thanks girls. Relaxation room afterwards was a real treat too.

Positive experience: Deco inside is aged and overpriced but I got a gift from Wowcher for a mini SPA day and it wasn't too bad at all. I would definitely recommend, but if you get the mini spa day, go swimming and steam room, etc. before your massage, otherwise my beautician was really good. Went for a mini back, scalp and facial and was proper relaxing would definitely go again but not on their full prices

Fantastic experience: Had a spa day today with my Daughter today Totally relaxed and well deserved. The girl that gave me mu shoulder neck and head massage was fantastic. Very Good at what she does. Thanks Kay

Negative experience: I’ve should’ve read the reviews. First time here bought a coupon online “luxury spa day with lunch and 40 min treatment “ for over 100 pounds I was really looking forward to it. The receptionists were rushing. They give me a dressing gown and flip flops charge another £20 they say after you’ll get back £10. You really don’t need a dressing gown if there is just a door of separation between the dressing room to the pool ? They charge you that rush you to pay for it when you’ll not need it. The worse was the lunch. The woman was not happy and the food It felt like a snack that you can eat while waiting for the bus. I was still looking forward to the pool. I will only say that the steam room was okay and the jacuzzi was great. There seems to not have a dress code where the pool area is as I’ve seen someone in normal underwear. The stuff is not friendly which makes you wish to be somewhere else but the place wasn’t bad it could be managed better.

Fantastic experience: Was a really lovely experience back,hand massage and a facial really relaxing. Would totally recommend

Positive experience: Very informative site with lots of good information

Positive experience: Had a great swim and used the steam room, but on this latest visit, the jacuzzi was colder than last time. Others agreed. I do feel the changing rooms are dated. The showers are the pish style and go cold when the next shower is used. The swimwear dryer has now been taken away from the wall. It's all looking a bit dated

Negative experience: Issued a cancellation supposedly they did not receive confirmation so they took money as usual phoned and emailed received terrible service now they say they will issue cancellation after they have already taken money how terrible convenient for them.

Negative experience: Shower facilities in desperate need of refurbishment. No hot water after swimming. Sometimes jacuzzi and steam room cold also not what I signed up for. Recently had bad flu off work for a week and convinced it's because of poor facilities here.

Fantastic experience: I bought my friend and I a spa treatment on Wowcher, and it was lovely! Highly recommend! The staff were very friendly and helpful. Our treatments were wonderful. to finish off our experience we got a smoothie from their cafe.

Positive experience: Gym is average compared to other Bannatyne gyms. Very cramped layout although it does have most pieces of equipment. The swimming pool is split into three (pool, slow lane, fast lane) which makes swimming quite tight being a larger build. Good temperature of all the spa facilities though.

Positive experience: Nice friendly staff good facilities

Fantastic experience: Brilliant experience spa, pool, steam room, jacuzzi, sauna and to top it off went for bamboo back massage

Fantastic experience: Was gifted a voucher to use at the Spa at Bannatyne’s. I opted for a foot and leg massage, facial and an arm and hand massage. The therapist was very professional , made feel welcome and at ease. My appointment was for an hour but went far too quick, I was very relaxed and thoroughly enjoyed my treatments.

Positive experience: Good personal service

Positive experience: To start with it is a Health Club, not a gym, lots of cardio stuff everywhere. Imagine was better when opened. It needs general refurb. Gym is alright, just that, don't believe in any of the "state of art" adverts. There is always something broken, one of the attachments for cables was taped together instead of replaced since I joined, so possibly will be over a year now. Most of showers you cannot adjust temperature, you can spin all day long its not gonna change. Punching bags aren't placed greatly. The Medium Bag is in the main classroom so often not available, they could've just moved that to smaller classroom or provide another bag but when mentioned manager didn't want to hear about any changes or suggestions. Smaller bag is in the middle of gym with people unaware thar they can get punched if they come close to you. Often way overcrowded, yet people being "encouraged" to invite people for money grab but that's just every gym anyway. Pool is alright together with jaccuzzi but often overcrowded again as people would sit in Jaccuzzi for an hour but that's just people's selfishness and lack of brain (an hour In jaccuzzi, heaaaalthy) not the gyms fault. What gym fault is twice a week they close jaccuzzi at 21:30 for cleaning, like they couldn't do that after closing hours, another money saving scheme. From positives, if you will be lucky enough to get in quiet time you can do decent workout as there is variety of equipment, although basically one of each, plenty of cardio stuff, I also like the spa. Place is massive but actual gym floor is not that big, probably feels that way due to lots of cardio equipment that couldve been moved to cardio place and added more benches etc in the actual gym. They can also increase your monthly direct debit suddenly like phone companies which was the reason plenty of people left as its a bit of a joke Staff on the other hand is friendly and helpful. Canteen is OK but could've been more variety/rotation as its always same stuff, nothing changes. To sum up it has been built but not maintained. They want more people in but increasing prices month to month without improving anything

Fantastic experience: We go with the whole family, we are very satisfied, the service is very nice and the children are happy.

Fantastic experience: Good place for relax

Fantastic experience: Very clean, mega friendly and helpful staff. The service is first class. Highly recommended!

Negative experience: Poor service and no acknowledgement of complaint, just appears to have been ignored

Fantastic experience: Beautiful place

Fantastic experience: Friendly professional staff, a lovely pool, large jacuzzi, steam room, sauna, gym, a tasty light lunch, and an afternoon siesta in the awesome Quiet Room all made for a great spa day with my friend. Our day ended on a high with a body scrub and facial in the very well-appointed Treatment rooms. The ladies' changing room area is spacious with plenty of wooden benches and lockers. There are a number of private cubicles, plenty of showers, adequate hair dryers (at seated dressing table style mirrors), and even a nifty little machine that spins your swimwear!

Positive experience: Great spa, not so good general amenities. Dates and in need of refurb in main areas

Negative experience: Sale Customer service shocking, refuse to call you or return your calls when freezing/cancelling membership.

Positive experience: Not my home gym. Just visiting. Friendly staff. Spacious. Changing rooms a bit tired.

Negative experience: The receptionist was a bit hostile. I didn't feel completely comfortable while I was there with my kids to use the the swimming facilities. Also I've never been to a leisure facilities where you have to register yourself and kids information including taking pictures just to use the facility for a one time visit. It was all absolutely absurd. The facilities on the other hand was lovely but the treatment was negative

Fantastic experience: Full body lava shell massage at the spa within the club; first time using the spa facility as a non-member. The spa itself had such a calming, hypnotic ambiance. The lady providing the massage was lovely and very personable, it felt like my body was a canvas, the experience was so liberating and relaxing and her skills in being able to induce total relaxation were outstanding. A gift given to me from my wife for my birthday; certainly will be returning before my next birthday! Thank you ✨️

Positive experience: Im gemeral the place is good, not too many people even on weekends. If your child is under 12, he is not allowed to go to steam room, which is dissappointing.

Positive experience: Ok let’s start with the good stuff. Sauna, steam room, jacuzzi, pool, changing rooms and less mills programs are great. If you are going for classes and to use the pool everything will be fine for you. Now, the bad stuff. The showers and the toilets are not the greatest. Showers not always have hot water and the doors are not the greatest as sometimes you cannot even close them. Also the arrangement and the availability of the equipment in the gym is weird. Dumbbells are not enough for the lighter weights when the gym is packed, there are not enough benches and the space for lifting weights is weirdly distributed as there’s not enough free space in the gym floor to see yourself in the mirror to check your form. And you would say ok take your stuff to the studio… but it is not convenient to be carrying around stuff between rooms and probably the studio is being used anyways. Due to this weird distribution even when it’s not packed everything seems to be being used.

Positive experience: It's okay, but the pool would be better if it was a little less cold

Fantastic experience: Very clean facilities and fantastic range of equipment. Would prefer later opening hours but only a minor criticism

Positive experience: As gyms go I'd say its ok. Prob one of better ones in aberdeen. Lots of grumpy older members about.

Fantastic experience: Friendly staff. Great place for a spa day.

Negative experience: the pool is not up to today's standards

Negative experience: Bad parts first showers leading to the pool smell really bad, pool area is dirty, sauna has had the temperature very low recently, jacuzzi is cold. Gym equipment and classes are good tbf but all the space in the gym could be used a lot better.

Fantastic experience: Very nice place

Fantastic experience: It was lovely a spa day

Fantastic experience: Love it have a wonderful therapist

Negative experience: the pool and saunas are very nice the gym leaves a lot to be desired. Gym totally not worth the price

Fantastic experience: Very nice

Positive experience: Been a member for almost 2 years now and it’s a nice enough place. Classes and instructors are fantastic, changing rooms kept tidy. Cafe staff are great. Most reception staff are fine, there is one or two whom aren’t very approachable, so just avoid asking them anything. Complained about the swimming pool cleanliness on a few separate occasions.

Positive experience: We had a spa day booked and the spa treatments were fantastic! We both had a massage and facial each and both girls Kelly and Ilona were exceptional. The gym is very well equipped and the spa facilities were nice even though we could not use the steam room on this occasion. Unfortunately the only down side of the club was the reception staff who greeted us. As this was our first visit for a spa day we had no idea where and which way to go for the treatments or changing rooms etc. no explanation whatsoever. This was slightly redeemed by the end of it as on our way out Anita (I actually think i might have gotten her name wrong. Sorry!) was very helpful and friendly. Would definitely recommend.

Positive experience: Price is fine and the gym has good equipment. The showers are due renovation to bring them up to a better standard but that will surely come eventually. New sauna installed and cafe bar menu is good, the food is better than you would expect for a cafe. Well worth eating there. Opening times are good, not as long on weekends at it once used to be, now closes at 2000 hrs and not 2200 hrs. Many classes but never used them. The gym floor can get busy for short periods but that’s not really stopped me getting on the equipment I wanted to. Some staff work really hard and some are very friendly.

Negative experience: It has good facilities, however they can be out of use at times, certain staff members can be abrupt and rude, after my contract is finished I won't be continuing membership there.

Negative experience: Don't fall for their exploitive marketing that's makes you join for a short period then makes you stay or pay a cancel "fee" that is hidden in the contract

Positive experience: I don’t know why but staff in the poolside and the gym side started to clean up earlier than closing time (1.5 hour early) lately. And it sometimes block the people to use the equipments they want. And it’s also loudly and dusty. Jacuzzi now closing 1.5 hour earlier as well. One day I was using sauna and the staff started to clean steam room and then waited us to empty the sauna. There was more than 50 minutes to closing time. I also saw that staff was cleaning the floor and he dragged the dirty water to the pool itself. Except that everything is fine.

Fantastic experience: Awesome place❤️

Fantastic experience: It's one of the best health clubs in the UK and there are plenty of classes

Negative experience: The pool is too small for the purpose, when kids have classes its too crowded and loud. Water in the pool is cold

Positive experience: Place is amazing, some staff are lovely some just don't care. Pool seems to be shutting earlier and earlier every time im there. But other than that, great quiet gym and spa, worth the price!

Negative experience: Went for something to eat only to be told there were no kitchen staff available

Positive experience: Gym is ok few things need fixed in showers etc some of the staff need customer service training

Negative experience: Thay are stiling my money with fraudulent contracts.

Fantastic experience: Quick and helpful and not in the least pushy, yes it’s a wee bit out of the way but well worth it

Fantastic experience: Very good equipment well maintained. Brand new sauna. Big steam room.

Positive experience: We went for a day spa. For the price I expected better. Nothing wrong with the place just the same as any other cheaper spa options.

Positive experience: Very good selection of equipment kept in good order. Clean gym and pool facilities are very nice. As expected however during busy times it can be quite a long wait for access to equipment. Especially Monday to Wednesday. Plan your visits so you don't get delayed in getting your workouts completed.

Negative experience: The staff are great. The members aren't.

Fantastic experience: Hard to access by foot. But that makes you exercise. The frequent buses are 25 min walk away so you get nice warm up prior to reaching gym

Fantastic experience: Uczeszczam na ta silownie juz od 2 lat. Duży wybór sprzetu do ćwiczen

Fantastic experience: Love place. We booked a spa day package for two. Treatments were good and the therapist was very professional. We went ahead to use the steam room as well. Overall experience was great. Loved it

Fantastic experience: Joined last week and this is a first rate establishment. Clean and staffed with helpful and knowledgeable folk. Excellent facilities whether you want to do CV, tone, pump iron or swim (plus spa pampering) I'm loving it!!

Negative experience: Well overpriced for what You get.

Fantastic experience: No pressure gym with staff eager to help

Fantastic experience: Indeed outstanding services and place it was my first time and definitely not the last. I booked SPA day and I started with the gym it was well equipped and well organized, then I nearly fell asleep during my massage session as the therapist was really professional and she knew how to release the pain out of my back. Overall it was fantastic.

Fantastic experience: Great gym and health club

Fantastic experience: Very good atmosphere

Negative experience: Forgot a towel and wouldn't give me a spare until I paid the £2.50 upfront, couldn't let me use the towel and pay on the way out. Would prefer me to stand dry or shake like a dog

Fantastic experience: Lovely spa day .very nice staff most enjoyable highly recommend

Fantastic experience: Wonderful and welcoming reception with a well maintained gym.

Fantastic experience: As always excellent almost fell asleep during facial

Fantastic experience: Lovely Spa! Very relaxing. Massage was amazing. We will definitely be back.

Fantastic experience: Staff in all departments excellent

Fantastic experience: Just used part of my Xmas gift from my daughter a pedicure was amazing thanks to Cindy feel like I have new feet definitely be treating myself in the future happy person

Fantastic experience: Magnificent

Positive experience: Overall is a great place to go to! The gym is very well equipped, but we mainly visit the swimming pool, which is fantastic. The staff is nice and helpful, but prepare yourself, that if you want to eat a toastie or a salad, for some reason it takes an average of 25 mins to get them. That's the only reason for the 4 stars.

Negative experience: Honestly wasn't very impressed, would struggle to recommend it over aberdeen sports Village (cheaper too)

Fantastic experience: i am very happy to be able to help myself, and my back, fight the pain

Negative experience: Very poor, they will do everything to keep your contract on the table, manager was very rude and unprofessional

Negative experience: Impossible to cancel your membership. They’ll do anything they can to squeeze as much money out as possible. Much better gyms in Aberdeen.

Fantastic experience: Great atmosphere at Bannatyne Aberdeen. Always a warm welcome at reception. Brilliant standards being kept by all and especially the fitness team during these unprecedented times. Can't praise them enough for providing such a safe environment. Fantastic what can be achieved with management who strive for excellence in every aspect!

Fantastic experience: All the staff are friendly

Fantastic experience: Friendly staff, great facilities

Fantastic experience: Great sports club with warm water swimming pool

Positive experience: Very friendly and helpful staff, great facilities, my only complaint is only one squat rack which is in very high demand, but otherwise, it's a great place to workout and/or swim.

Negative experience: I wouid strongly advise that no person should join this gym i used it b4 on a month to month basis and I left i went back after a few months and asked for same deal i was left at a computer with no help i joined and I received a phone call that night which meant I had to move back 2 ireland I sent an email to cancel my membership after 3 months and no reply i cancelled it after paying for 4 mts and not onse did any 1 ring to see if I was coming 2 the gym all there interested in is money there sending Me death collection letters now for money I don't owe the worst gym and owners ever

Fantastic experience: Beautiful setting, friendly staff in gym facility and Injury time clinic