The Gym Group Brighton London Road
Information about The Gym Group Brighton London Road
Opening hours
- sunday: 0h-0h
- monday: 0h-0h
- tuesday: 0h-0h
- wednesday: 0h-0h
- thursday: 0h-0h
- friday: 0h-0h
- saturday: 0h-0h
Our comment from FitFit UK about The Gym Group Brighton London Road:
The Gym Group Brighton London Road is a spacious and well-equipped gym offering 24-hour access, making it convenient for members with busy schedules. The staff is known for being friendly and helpful, providing a welcoming environment for both newcomers and seasoned gym-goers alike. Users appreciate the variety of classes conducted by personal trainers, particularly highlighting the engaging sessions led by PT George.
However, there are several concerns that have been raised by members. Many users have reported issues with cleanliness and maintenance, particularly in the changing rooms, which have been described as needing significant improvement. Flooding issues have also been a recurring problem, leading to equipment being taken out of service and causing unpleasant odors in some areas.
While the gym offers excellent value for the price, some members feel that the increase in membership fees has not been matched by an improvement in service or facilities. Parking is also a challenge, as free parking options are limited.
Overall, The Gym Group Brighton London Road remains a popular choice for those seeking an affordable gym experience, though management is encouraged to address maintenance and cleanliness issues to enhance the member experience further.
Services, Machines and Guided Classes
The Gym Group Brighton London Road: Opinions
Positive experience: Great place but has no free parking. Parking is the main issue with this gym.
Fantastic experience: I came into a gym for the first time last week scared and concerned George was very encouraging and showed me a few pieces of equipment.
Fantastic experience: Good experience. Friendly staff. Classes conducted by PT George are tough but worth it.
Fantastic experience: Was fairly new the gym and went to a hybrid class led by George, it was absolutely brilliant! I couldn't recommend it enough
Positive experience: Does the job for the price
Positive experience: Less than good. The gym itself floods on a regular basis now and there have been times where multiple pieces of equipment are condemned due to flooding. This is obviously not ideal in terms of health and safety and especially when the gym is busy. The water seeps in through the walls/floors where there is electrical fixtures and wiring. Furthermore, to address this issue, the gym staff get a wet and dry vacuum cleaner to dry the floors which is very loud and distracting. The only saving grace is that it drowns out the annoying music that gets played on repeat day after day. Even with headphones/ear phones you can still hear it. Also, there are constantly buckets left around the place to catch dripping water at even the slightest amount of rain. Additionally, the fire exit located at the rear of the facility is often propped open with a wet floor sign or traffic cone?? This is a clear beach of fire safety protocol as well as the general security of the building. I'm not entirely sure why this is ever permitted as in the event of an emergency there could be people entering through a fire EXIT whilst people are trying to evacuate. This entirely defeats the purpose of having an access code at the entrance for customers as seemingly anyone can just slip in unnoticed, unaccounted for and having not paid the gym membership fees. Finally, the location of this gym/area in which it's situated is known for being inundated with drug addicts and homelessness and the aforementioned people ("Brighton's finest") are a constant issue and concern for locals. The door being propped open like that is an invitation for them to find some warmth and shelter. I have noticed this happening at another gym down the street where homeless people sleep inside the entrance way and have somehow bypassed the coded doors. This is not currently an issue for the gym I attend but there is an increased likelihood. The equipment itself is fine (when it's not submerged in water). However, a lot of the attendees are inconsiderate and leave heavy plates on barbells after usage, heavy dumbbells in the middle of the floor and other pieces of equipment all over the place and the staff don't seem to care or do anything about it. The changing rooms (mens) are in a state of disrepair. Seemingly most of the lockers are broken and don't lock and there are often fixtures hanging off the walls or gaps in the ceiling panels which is very uninviting. Also, there are empty disposable water bottles, drink containers from the vending machines and protein bar wrappers on the floor when there are bins clearly located around the facility. There was also a dirty gym towel that had been draped over a piece of equipment, the apparatus for storing the yoga balls, that had been there for 2/3 days that wasn't moved or delt with. I feel sorry for the cleaning staff who do as best a job as they can given the circumstances. The membership fees just recently went up. Not by much but people are struggling enough as it is. I mention this as the quality of service has either decreased in some areas or stayed the same whilst the membership fee has increased. It has become more expensive to attend and the facilities have gotten worse or stayed the same which is effectively the same thing. I can tolerate the obnoxious music, the laziness of staff and other attendees and general untidiness of the gym as it is still relatively cheap to attend and 24/7 so convenient for many. However, the flooding is ridiculous and needs to be addressed before it gets worse. Please spend some of that extra money from increasing the monthly membership on improving the health and safety/security standards before someone gets injured or worse. As a bonus, maybe you could advertise that the gym now comes with a seasonal indoor swimming pool!
Negative experience: Impossible to talk to a member of staff, i had an important issue with my gym and all I received in response was ai generated response, they only focus on packing as many people into rhe space at a given time while raising prices, not to mention I've spotted a man point blank filming me using the hip Abduction machine, at the gym group I want to speak to a human representative
Hi, hope you are well. Sorry to hear this. Please send us an email in to [email protected] so we can assist. Thanks
Negative experience: Good size gym but equipment has seen better days and part of the gym has water seeping up from the floor so smells very damp. If it had a refit equipment wise and they sorted out the damp it could be a decent place to work out.
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Brighton London Road is made aware of your thoughts.
Positive experience: A decent budget gym.
Hi there, thank you for your feedback.
Negative experience: Worse website ever. Been here since 4am to go have me time cause of the stress. Locked me out for no reason. Tried the Website. That keep logging me out not it's 6.30 and still nothing. Thank you for giving me more stress. Great job
Hello Arman Nazari, So we can better understand your concerns, would you be able to send in an email to [email protected] so that we can have this looked in to.
Fantastic experience: Very spacious
Positive experience: 24hr access, decent kit. Gets way too busy often
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available in our app so you can see how busy the gym is to help plan any future visits. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Positive experience: It's a decent gym, fairly spacious. Seems to be quiet enough in the mornings to get a good workout.
Hi there, thank you for your feedback.
Fantastic experience: Friendly helpful staff. Large selection of equipment good chilled atmosphere. Wide variety of equipment
Fantastic experience: Variety of machines. Very clean
Positive experience: Equipment is ok. Place is dirty - the wrapper from a sanitary pad has been glued onto the sink for days and the gym just generally stinks. As someone who’s just come back from living abroad in a “developing country” for a few years, the quality of British gyms is very low for the price being charged in comparison to what I saw overseas. Employ regular cleaners!! If I can find a nicer gym I will be moving to it ASAP.
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get at The Gym Group Brighton London Road.
Negative experience: Absolute scam! I’m visiting Brighton for two days, they offer a 1 or 3 days pass. Obviously they took the money from my account instantly but the code they give me didn’t work for two days. I was stood at the door twice like an absolute idiot trying to get in. A 24 hour gym with no helpline to talk to anyone and no staff on site to help Don’t waste you money!
Hi, hope you are well. Sorry to hear this. Please send us an email in to [email protected] so we can assist. Thanks
Fantastic experience: very good gym, clean and tidy and lots of good equipment
Fantastic experience: Calm friendly atmosphere. Good range of classes and great PT.
Fantastic experience: This gym is a really welcoming, friendly and an exciting gym to be a part of! I had a PT session with Luke, who I would highly recommend, He was fantastic, he made me feel really confident, comfortable and supported when learning how to use equipment and learning good technique! They have a very friendly team that are always on board to help! They offer fun classes, accessible to everyone!
Fantastic experience: Lovely place to hangout and very friendly and helpful staff.
Fantastic experience: The best gym to build your strength and mind ❤️
Fantastic experience: Good gym
Fantastic experience: Great gym and equipment, 24 hr access is great for a busy schedule
Fantastic experience: This is my first real experience of a gym and tbh it's been great. The space is well kitted out and clean, and the staff are lovely. The PTs are great; they're focussed and work with you on your fitness goals. I'd totally recommend both the space and the PTs to anyone who may be interested.
Negative experience: As a paying client I would expect the toilets to be more clean. Toilet brush made me gag this morning.
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Brighton London Road is made aware of your thoughts.
Negative experience: So this is still a good gym but it is not anywhere nearly as good as the Eastbourne one. Smaller facility Maintenance issues Equipment's not as good Classes aren't as good And yet they feel like it should cost more money For a disabled person who's literally going to do physical maintenance and physio for their spine. This really sucks. But Still has really good Staff. Classes and people seem friendly The gym group as a standard is really high. Just the quality of this one is less than the Eastbourne. So 3 ⭐⭐⭐
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Negative experience: Once again, non of the vending machines work. Machines too close to pillers or one another so you can’t get round them easily to adjust seats etc.
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Positive experience: Quite alright, but the equipment is like our local leisure had around 2004. No TVs on machines. You pay for what you get so I am content enough.
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Negative experience: Horrible experience in this gym. Tiny, never any equipment available the moment there's any traffic. When drinking fountains have gone down they took ages to repair. Predatory billing procedures, wouldn't recommend to anyone.
Thanks so much for your feedback, Arthur Gale. So we can better understand your concerns, would you be able to send in an email to [email protected] so that we can have this looked in to.
Positive experience: The gym itself is fantastic, but the changing area is a major letdown. It suffers from poor ventilation, leading to unpleasant odors, and it seems to lack cleanliness, possibly due to only being cleaned once daily in the morning.
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Positive experience: Excellent gym with great equipment! My only problem is the smelly urinals....they really need to address this. Odour neutralizing urinal pads cost a couple of pounds each - there's really no excuse for that smell. Still a great facility all the same!!
Thanks so much for your feedback, John Mcgoff. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Brighton London Road is made aware of your thoughts.
Positive experience: Clean and cheep, got all the equipment you could ask for at the price point
Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Let us in even though it was the wrong gym. Nice.
Negative experience: I've been going to this gym for over five years but I'm switching to another one after a rapid decline in quality over the past few years; most PTs leave within a few months, the gym is often 'remotely supervised' meaning not a single staff member is on site, and the PTs that are in are mostly interested in selling you their overpriced generic fitness programmes. The underground space (which is most of the gym) is always flooding after it rains, the lights randomly turn on and off and flicker, and the equipment isn't well maintained. Weights are never put back in the right place, machines are stiff and old and tired, and cardio machines are often broken. A lot of other customers use the equipment dangerously, and teenagers come in in groups after school just to ego lift and stand around with no spatial awareness. The women's changing room toilets are not maintained well - I'm pretty sure one of the toilet stalls has had a broken light for a year or two now - and the showers are miserable. Additionally, the vending machine prices are ridiculous and the yanga flavoured water tastes like it hasn't been cleaned in months. This place has been neglected for years and is only getting worse; do not come here
Hello Ivy Gough, We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We're sorry to hear that we missed the mark with regards to this and we will do everything possible to ensure that your experience is improved in the future, with any outstanding issues bring resolved wherever necessary. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Brighton London Road is made aware of your thoughts.
Positive experience: Twice in the last 4 months the showers haven't been working a all. This is a huge problem for people who work out before going to work. I would have reported the issue to a member of staff, but there was none present. The office was closed and the lights were off. There doesn't seem anyway to report issues in the gym, no phone number or email which I think is a big problem. Other than that, I like the gym. Equipment is good and it's clean as spacious.
Thanks so much for your feedback, Rebecca Pynn. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We're sorry to hear that we missed the mark with regards to this and we will do everything possible to ensure that your experience is improved in the future, with any outstanding issues bring resolved wherever necessary. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Brighton London Road is made aware of your thoughts.
Fantastic experience: Best Company Gym in the world
Negative experience: I’ve been coming here for over 5 years and I’ve never experienced much toxic gym culture, until today. Just about an hour ago in the free weights area I see a large man in a baggy grey hoodie, short black hair and beard, wearing shorts, who was walking around acting like he owned the place. He kept throwing weights around, hoarding equipment, and taking up multiple machines/benches at once. I felt pretty uncomfortable. There were no staff in so I had nobody to talk to about it.
Hello Megan Gough, We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Brighton London Road is made aware of your thoughts.
Negative experience: If you are thinking of joining this gym, then don't. Every day there is something wrong or not working. The showers are always out of order and again they aren't working and won't be for ages now. Nothing ever gets repaired. However the staff are lovely and I don't know how they put up with all the complaints.
Hi there! Thank you for your review. Our team works with our suppliers to ensure all the equipment is safe to use and in the best conditions. We recognise that sometimes it can take a little longer due to various factors, but rest assured that we are working hard with our suppliers to have all the equipment fully working as soon as possible. Thank you again for your review. We will use this to further improve the experience in our gyms.
Fantastic experience: All the equipment is new fully renovated
Positive experience: Better than Madiera Drive one. Cleaner and better equipment... all the equipment is in working order too
Thanks so much for your feedback, David Andrews. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. This is something that we pride ourselves on, so we're glad to read that you were satisfied. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Great!!
Fantastic experience: This gym is great they have at least 2 rowing machines (:
Positive experience: Overall this gym does the job, but they could really improve the cleanliness. Literally no one here wipes down the equipment— likely because there are two bottles of spray in the whole place. I’m sure the staff clean, but it’s very different from other Gym Group locations I’ve been to.
Hi, hope you are well. Robust cleaning and sanitising regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products. We are now going to start reducing the number of cleaning stations through the gym whilst still providing cleaning materials for those members who desire them to clean down kit. Having cleaning stations has resulted in a significant increase in the amount of paper waster and we are focussed on minimising our waste as part of our commitment to Net-Zero. We are proud to be the very first Carbon Neutral Gym Chain in the UK. This is just a part of our efforts, for example we are also taking steps to reduce the amount of single use plastics in our vending machines.
Negative experience: They should put the fan on. Fab has been off . We pay membership for something,don’t we? Disgusting
Thanks so much for your feedback, C Hernandez. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Brighton London Road is made aware of your thoughts.
Fantastic experience: Fantastic value gym, good variety of classes; brilliant that they're free to members. The early morning classes are ace, and normally I love a lie-in! The staff here are great - they make the classes fun but also provide advice on technique and posture. The team work super hard and create a really friendly and inclusive atmosphere.
Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Great gym. Friendly staff and enough equipment for the price.
Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Negative experience: The equipment is not too bad but my god does it smell awful in there... Think body odour and damp, which is amplified by how hot it is in there. Its off putting enough to make me want to change gyms and they should really do something about it, maybe spray some febreeze or fix up their ventilation
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Brighton London Road is made aware of your thoughts.
Negative experience: very hot and no ventilation
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Brighton London Road is made aware of your thoughts.
Positive experience: It is a decent gym, they have the standard machines, the fact that it’s 24h open makes it easy to visit anytime you are free. it is often busy between 17:00-20:00 so avoid those hours if you don’t want to wait to use a machine.
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Great gym - first time visiting today and definitely won't be the last. Love the underground layout and the range of equipment for use
Thank you for taking the time to share your positive experience at The Gym Group. We are thrilled to hear that you enjoyed your time with us and that we met your expectations. At The Gym Group, we strive to provide our members with the best possible experience by offering top-notch equipment, expert trainers, and a supportive community. We are delighted to know that our efforts have not gone unnoticed and that you found our facilities and services to be up to par. We look forward to seeing you soon and helping you achieve your fitness goals.
Fantastic experience: I’ve been coming here for years and routinely use the lunch time classes which are great and add real value to the already cheap membership cost. Luke and the team work hard to ensure it is always clean, well stocked with equipment and, above all, welcoming and friendly.
Thank you for taking the time to share your positive experience at The Gym Group. We are thrilled to hear that you enjoyed your time with us and that we met your expectations. At The Gym Group, we strive to provide our members with the best possible experience by offering top-notch equipment, expert trainers, and a supportive community. We are delighted to know that our efforts have not gone unnoticed and that you found our facilities and services to be up to par. We look forward to seeing you soon and helping you achieve your fitness goals.
Fantastic experience: I love attending The Gym London Road. Always have great experience with classes, equipment, and staff and I always enjoy meeting my friends there for the social aspect as well as working out. It is a good budget gym in a good location with the advatange of 24hrs access for us early doors goers. Additionally, I found that training for the Brighton Half Marathon at the gym was a good option for me during the winter months as opposed to running outside both weather wise and from a safeguarding perspective. Thanks team and keep up the great work
Thank you for taking the time to share your positive experience at The Gym Group. We are thrilled to hear that you enjoyed your time with us and that we met your expectations. At The Gym Group, we strive to provide our members with the best possible experience by offering top-notch equipment, expert trainers, and a supportive community. We are delighted to know that our efforts have not gone unnoticed and that you found our facilities and services to be up to par. We look forward to seeing you soon and helping you achieve your fitness goals.
Positive experience: good gym but limited network connection as its downstairs
Hi There! Thank your feedback! We apologise for any inconvenience caused due to the Wi-Fi not working properly as The Gym. Rest assured that we will look in to having these issued resolved with the service provider as soon as we possibly can. Your feedback helps us to improve the service and facilities that we offer our members and we take your comments on board.
Fantastic experience: Easy gym to access, there are enough machines at the times that I'm going.
Thank you for taking the time to share your positive experience at The Gym Group. We are thrilled to hear that you enjoyed your time with us and that we met your expectations. At The Gym Group, we strive to provide our members with the best possible experience by offering top-notch equipment, expert trainers, and a supportive community. We are delighted to know that our efforts have not gone unnoticed and that you found our facilities and services to be up to par. We look forward to seeing you soon and helping you achieve your fitness goals.
Positive experience: Was going pure gym next to the gym and must say pure gym is way better. paid a month now for this old council leisure centre looking gym Advice: sign up pure gym next to the bando
Thanks so much for your feedback, issa hatfield. So we can better understand your concerns, would you be able to send in an email to [email protected] so that we can have this looked in to.
Fantastic experience: I have been coming here for a few years now on and off and never had any issues. Not sure why people are leaving reviews for their recent flooding I'm sure they Didn't plan on having floods and tried their best to sort it, these things happen unfortunately! I personally like coming here and always feel comfortable.
Hi there, thank you for your feedback. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Negative experience: I’ve been going here since last summer and have finally cancelled my subscription and joined another gym. Lots of equipment is taped off/out of use, there’s a lack of sanitising stations so no one wiping down kit, and a really bad smell in the men’s changing rooms (and sometimes in the main gym). The gym also temporarily closes frequently without any notice and no explanation. I understand that there’s been flooding issues there recently, but I’ve left feedback twice about adding more sanitising stations around the gym and nothing has changed for months. All other gyms I’ve been to have had a lot of sanitising stations around the gym which makes it easier to wipe down kit and encourages everyone to keep the gym clean - it can’t be that hard/expensive to implement this. It just generally seems unclean on top of the bad smells, so not a pleasant place to work out.
Hi there, thank you for your feedback. We apologize for any inconvenience you may have experienced during your time with us. We appreciate your feedback and take all feedback seriously in our ongoing efforts to improve. We would like to assure you that the health and safety of our members are our top priority, and we have implemented several measures to ensure cleanliness and hygiene at our gym. We are sorry to hear that you did not find the number of sanitizing stations to be sufficient. We will take this into consideration and assess if we can add more to improve the experience of our members. We understand that the gym closure without any notice can be frustrating, and we apologize for any inconvenience this may have caused. Unfortunately, this was due to unforeseen circumstances, and we were not able to provide advance notice. We are always looking for ways to improve our communication with our members and will take your feedback into consideration. We apologize for the bad smell in the men's changing room and the gym. We have a rigorous cleaning schedule in place, and we will investigate this matter further to ensure that we maintain the high standards of hygiene that we aim to provide. We hope that you will consider giving us another chance in the future and we will do our best to improve The Gym Group experience for you. Thank you for taking the time to share your feedback with us.
Negative experience: Fix the flooding problem! I cannot keep track of when the gym is open anymore as I get multiple emails a day telling me they've closed, they're open and then closed again. I've twice turned up in the last month and the place is shut which is a waste of my time (it's a two mile walk there and back) and money. I've chosen to join the London road gym for a reason, I don't want to use the Madeira drive gym so offering that up as an alternative isn't good enough. Don't bother people, go over the road to pure gym instead.
Hi there, thank you for your review. We apologize for the inconvenience caused by the flooding issue and the resulting changes in the gym's operating hours. We understand how frustrating it can be to travel to the gym only to find it closed and can assure you, we take your feedback seriously. We are working to resolve the flooding problem as quickly as possible and in the meantime, we will make sure to communicate any changes in operating hours to our members in a timely and clear manner. We understand that the Madeira Drive gym may not be the preferred location for everyone and we will make sure to communicate any alternative arrangements. We appreciate your patience and understanding while we work to resolve this issue. If you have any further concerns, please do not hesitate to reach out to us at [email protected]
Negative experience: I’ve been a member for about 8 years. Always had issues with flooding. Recently it’s become unbearable due to sewer smell, machines out of action , closing at short notice. Emailed to complain, basically got a shrug as a response. Do yourself a favour and go ANY other gym.
Hi there, thank you for your review. We apologize for the inconvenience caused by the flooding issue and the resulting changes in the gym's operating hours. We understand how frustrating this is and can assure you, we take your feedback seriously. We are working to resolve the flooding problem as quickly as possible and in the meantime, we will make sure to communicate any changes in operating hours to our members in a timely and clear manner. We appreciate your patience and understanding while we work to resolve this issue. If you have any further concerns, please do not hesitate to reach out to us at [email protected]
Negative experience: Frequently shut for vague reasons (they've randomly shut twice now in the last 2 weeks). Constantly damp downstairs with sections closed off with red tape. Generally in a state of disrepair and unpleasant, wouldn't recommend and I'll be switching my membership to Pure Gym across the road the moment my current one finishes
Thanks so much for your feedback, Geoff Davies. We're sorry to hear that we missed the mark with regards to this and we will do everything possible to ensure that your experience is improved in the future, with any outstanding issues bring resolved wherever necessary.
Negative experience: Got kicked out of the gym last minute due to flooding, since the flooding the smell in the toilets have been unbearable, the gym smells like urine 24/7, is too busy relative to how small it is and the equipment is poorly maintained and half of the time stuff is stolen without being replaced. Really regret buying a 1 year membership, just want to train at a different gym to be honest.
Thanks so much for your feedback. We are sorry to hear this and we will pass your feedback onto the management team so that they can look to resolve any outstanding issues relating to this. If there is anything that we can support with, please do not hesitate to get in touch via [email protected].
Positive experience: They have all the equipment I need, but sometimes I have to wait for my turn, especially when it's crowded. However, they are changing some equipment soon and I can't wait :)
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Negative experience: Often busy and some of the equipment is poorly maintained
Thanks so much for your feedback, Lewis. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We're sorry to hear that we missed the mark with regards to this and we will do everything possible to ensure that your experience is improved in the future, with any outstanding issues bring resolved wherever necessary. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Brighton London Road is made aware of your thoughts.
Fantastic experience: Signed up an so far l have found staff very friendly and helpful. It hasn't been to full an the Equipment is always nice an clean.
Hi there, thank you for your feedback.
Negative experience: Staff are not helpful ask for assistance with a machine, staff member said “ ask someone else” after she couldn’t help meaning to ask a random person in the gym for help. Being female being told to ask a majority male gym I felt very uncomfortable. Will probably move go to puregym.
Thanks so much for your feedback, Rebecca Healy White. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Brighton London Road is made aware of your thoughts.
Positive experience: I like this gym and I enjoy going in the evenings. The 24 hour is a massive benefit and it’s clean. however I finished my workout at half 2 AM Today and I went to use the shower and they all weren’t working so I then went to use the sink to clean myself a bit and Lady came in and started having a go at me for using the sink. I told her the shower wasn’t working and then she told me I shouldn’t even be in the changing rooms and it should be closed. I’m confused, does the changing rooms close at a certain time to be properly cleaned?
Thanks so much for your feedback, Jenny C. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Our changing rooms are normally closed between 1am-3am for a deep clean which may be resulted in this incident occurring. I'll have this raised to the management team to ensure this does not happen again. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Positive experience: Easy to access good location in town clean and helpful staff
Thanks so much for your feedback, James fox. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Negative experience: Only two benches for bench press, one of them is kind of damaged. You always have to queue to get on. Too many members even weekend mornings, not enough equipment.
Hi there, thank you for your feedback.
Fantastic experience: A well equipped gym. I've never found it too busy and it's always clean and tidy with a nice atmosphere.
Thanks so much for your feedback, Mathew. The Gym aims to deliver a fantastic experience, at competitive prices so that everyone can find their fit.
Fantastic experience: Good equipment. Sometimes a little busy
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Positive experience: Compact but good value gym. The 24/7 opening is a winner. Why on earth did we ever pay so much for gyms before? Good facilities and equipment. Clean and well ventilated.
Thanks so much for your feedback, Mark Monahan. The Gym aims to deliver a fantastic experience, at competitive prices so that everyone can find their fit. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Negative experience: Spent £8.50 for a day pass to try it out and wish I didn't. All the machines are rusty and unclean, dumbbells are musty looking and the floor was uneven making the benches unstable. Even saw a couple of rowing machines with plates left on them to hold them in place because they clearly couldn't be bothered to bolt them down. At £23/month this place is not worth it.
Thanks so much for your feedback, KRLA. So we can better understand your concerns, would you be able to send in an email to [email protected] so that we can have this looked in to.
Positive experience: Does what it says on the tin. I prefer a gym that's a bit friendlier, but it's local and gets the job done. Can get busy so use the app to plan your visit.
Thanks so much for your feedback, Kieran Moore. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Accessible and affordable location to workout. Staff are friendly and knowledgeable. Highly recommended- something for everyone
Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Excellent conditioning class with ahn yet again cheers Always lovely and clean in here
Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Very good and clean not busy at all today
Thank you for taking the time to leave us a review. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Positive experience: I've been a member since it opened in London Road (8 years, I guess). It's clean and well-equipped on 2 floors with lots of machines, free weights and stretching/ yoga areas. I don't do classes, so can't comment on them, but the staff are very friendly and approachable and offer personal training etc. They play good music, not too loud, so it's not intrusive. And they're highly Covid conscious - so, plenty of cleaning stations around the building. Electronic doors, so u can get in and out 24/7 with your unique 8 number passcode. Fully air-conditioned and always a comfortable temperature. Highly recommended.
Hi there, thank you for your feedback. We aim to offer excellent facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Positive experience: I've only been coming for a couple of weeks, but I find it overall good enough for its price. There are plenty of spots early in the morning, they have a really large selection of machines and the changing rooms are big enough and clean. My only critique is that too often I see people not following the Covid-19 rules (not wearing face masks when not training, for example), and no member of staff tells them anything.
Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Positive experience: Very busy gym. You have to queue outside during busy periods. Best to go after 08:00pm
Thank you for taking the time to review us. We're always working hard to improve the service and facilities we offer our members.
Fantastic experience: Love it, big and has everything one can need
Thank you for taking the time to review us. We're always working hard to improve the service and facilities we offer our members.
Fantastic experience: Love the atmosphere. Best place to work out in Brighton
Jurgen Forster - we wanted to thank you for taking the time to leave us a review. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We're working hard to ensure that every experience at The Gym Group Brighton London Road is a positive one, and thank you for your time, support and feedback in helping us achieve that.
Negative experience: No Internet at all , boring
Thanks for your review!
Positive experience: Great gym! My only complaint would be that there are leaks occasionally and more than once they had to close the gym to fix the leaks! It's definitely time to give those pipes a bit more work
Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get at The Gym Group Brighton London Road.
Positive experience: A good gym, they've tried hard with social distancing measures. My only gripe is that there could definitely be more spray bottle/blue roll stations, they could also do with being restocked a little more often.
Hi there, thank you for your feedback. We are currently undertaking a piece of work to better understand our member experience over time, and thank you for leaving your thoughts.
Fantastic experience: Fantastic not too many people but also not a gost town and price is fair for a typically 24h gym
Thanks so much for your feedback. We aim to offer excellent facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Very well organised for Covid
Thanks so much for your feedback. We aim to offer excellent facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Negative experience: Some of the personal trainer are rude and not willing to help, im actually thinking to change the gym just because of that.
Neboio Gaming - thank you for leaving your feedback and we're sorry we didn't fully hit the mark at the time of you leaving your feedback. We're working hard to understand what we've done right, and where we can improve, and will be using your feedback to help us get better.
Fantastic experience: I love it it helps with my mental health and well being and gives me a perperse
Thank you for taking the time to review us. We're always working hard to improve the service and facilities we offer our members.
Fantastic experience: Always feel comfortable and the staff are always happy to help. Lots of equipment so never any long waits for things and nice facilities for changing/showering etc.
Thanks so much for your feedback. We aim to offer excellent facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Positive experience: Plenty of equipment but hygiene practices could be improved as frequently kit not disinfected after use. Great value and currently not busy so enough space to exercise safely
Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: I'm really enjoyed
Thank you for taking the time to review us. We're always working hard to improve the service and facilities we offer our members.
Fantastic experience: 24 hour, clean, friendly helpful staff
Thank you for taking the time to leave us a positive review!
Positive experience: Decent size gym and plenty of equipment. The gym is located at the lower street level, which was hard to find at first. It's close by to everything and would recommend this gym if you're in Brighton. It does get very busy.
Hi there, thank you for your feedback. We are currently undertaking a piece of work to better understand our member experience over time, and thank you for leaving your thoughts.
Positive experience: Decent gym for the money. Lots of classes on offer and a decent size. I only train in the morning before 8am however due to the number of people there. I wouldn't advice going during lunch times or evenings! Stay at work / home!
Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Negative experience: Manager of the gym are completely useless, they have boxing bag, but you can't use because there is non stop clases next to the bag... Would be recomendable to chage the planning of the gym...
Hi Svens Sietns, We aim to offer excellent facilities, a first-class kit, and a brilliant member experience, and your feedback helps us achieve this. We will pass your feedback onto The Gym Group Brighton London Road so that they can look to resolve any outstanding issues. If there is anything we can support, please do not hesitate to contact us via [email protected]. We thank you for the time you have taken in reviewing us and value your feedback in helping us to deliver excellently.
Fantastic experience: Great place, odd at first but brilliant start... Well recommended
Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Negative experience: Cancelled my membership well over a month ago, still haven’t received the refund and customer service have been shocking, when they actually replied
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get at The Gym Group London Canning Town.
Positive experience: Really good gym, loads of space and well maintained. Open 24/7 is a massive bonus. The one point taken off is the long wait to fill your water bottle up.
Hi there, thank you for your feedback. We are currently undertaking a piece of work to better understand our member experience over time, and thank you for leaving a review of your positive feedback - we hope to continue delivering excellence in the future!
Fantastic experience: Love this place. Super easy to get started and you'll never want to go anywhere else
Hi there, thank you for your feedback. We are currently undertaking a piece of work to better understand our member experience over time, and thank you for leaving a review of your positive feedback - we hope to continue delivering excellence in the future!
Leave your opinion about The Gym Group Brighton London Road:
The Gym Group Brighton London Road appears in the following listings:
The Gym Group Brighton London Road appears in the following listings:
Other gyms that may interest you
TeamYo
StrongLiving Personal Training Lewes / Online
WTF4 GYM
The Training Rooms
Josephine Christie Fitness
Personal Training Brighton
Publish your gym in our directory for free
If you manage a gym and you want to appear in our website, send us the information about your gym so we can include you in our directory.Appearing in our directory is free!
España
United States
United Kingdom
Deutschland
France
Italia
Portugal
Nederland
United Arab Emirates
Argentina
Austria
Australia
Belgium
Brasil
Canada
Switzerland
Chile
Colombia
Danmark
Finland
Ireland
México
New Zealand
Norway
Sweden
Uruguay