Bannatyne Health Club And Spa

Negative experience: Considering you can't choose this location on the ridiculous Bannatyne website and the nearest one is Bristol. Thinking it might redirect. And then no one picking up any of the phone extensions. Shambles. Disappointing. Poor service.

Fantastic experience: Stayed in a superior room, highly recommended

Positive experience: Great food and service. I did not have a chance to use the spa and gym.

Negative experience: They don't answer the phone

Positive experience: The Spa itself seems busy enough, but my pedicure was done in the reception area of the Spa, which didn't really lend itself to a peaceful or private environment. My gel manicure chipped and peeled after 3 days, which was exceptionally disappointing, as I'd had it done for a special occasion.

Positive experience: The place is very nice and though the pool and steam rooms are very small they are lovely and clean. Had 2 treatments that were not very good, especially for the price. I would stay and use the facilities again, but I wouldn't book a treatment. The changing rooms are nice, with lockers but not cleaned very often.

Fantastic experience: I've travelled to alot of Bannatynes in the country throughout my membership because of work and have to say, by far the best hospitality and accommodating people and staff I have came across. The venue itself doesn't look like a Bannatynes, however has its own unique, beautiful look. I want to give a special thank you to Hannah for her understand and hospitality! Would definitely recommend

Fantastic experience: Absolutely fabulous set in beautiful surroundings

Fantastic experience: 1st visit was amazing I'm hooked

Negative experience: Tired, dirty and run down. 60% of the water jets in main spa pool not working. The water jets in the jacuzzi not working. The Lauconium not working. The copper handrails thick with verdigris. Not impressed

Fantastic experience: Absolutely lovely. A real hidden gem ❤️

Positive experience: Good treatments but in need of an update

Negative experience: Had an afternoon booked with my wife to enjoy and relax but it only lasted 30 minutes! The only spa facilities we could use was the pool and sauna! Jacuzzi/Hot tub was not warm and jets didn't work, steam rooms had no steam, showers didn't work. Very run down spa facilities that really need an overhaul and maintenance.

Fantastic experience: Really good WiFi

Fantastic experience: It's an amazing place. I went with my mum to my sisters hen party. We had an amazing time. We had full. access to all the facilities available. We had a great time and the food is fancy.

Negative experience: Spa day completely ruined.......The day started off well, the lady who did my treatment was amazing, I think her name is Emily. Got some lunch, the food was lovely, great setting.......Got into the spa area and a group of kids turn up (I think they must of been 18, one female at least 40), being very boisterous, splashing everyone, they even good high tempered when asked, politely, to stop splashing. This is a hydrotherapy pool, not a leisure centre swimming pool. They even started shouting and swearing, bullying guests. Several staff were informed, by several people and nothing was done........Shame you can't choose the other guest, but I will choose what spa's I will be going to in the future, it will not be this one.I will not be returning and I do not recommend coming to this spa!

Negative experience: Poor service Poor food

Positive experience: Great staff. Would be even better with a swimming pool.

Positive experience: Treatment was lovely. Sadly pool was out of order which was disappointing.

Fantastic experience: Very good full body massage and staff friendly. Facial good and steam room was exactly what I needed.

Positive experience: The health club and spa is well staffed and very professional and personnel well qualified. Unfortunately you have to go through bannatyne hotel which is completely the opposite so only four star's. The hotel staff are friendly and polite. But it's totally chaotic.

Fantastic experience: Fantastic treatment, beautiful environment and friendly staff, I've been many times as I enjoy the atmosphere here

Negative experience: Poor, booked a table for Sunday Lunch, but when I booked was not told the Al a Carte was not an option. When we arrived we were offered a menu consisting of burger and fries, fish and chips etc. You get the idea. When we said we were not staying we were offered Turkey or Lamb dinner.We chose Turkey, meat was fine stuffing was paste like and out if a packet. My wife declined potatoes so asked for extra vegetables. This did not happen and we had to ask again. To say if was basic would sum the meal up and we would have had better at a pub. The message here is if the hotel cannot provide hotel quality food don't open.

Fantastic experience: Love this hotel, restaurant and spa. Staff are particularly amazing and a big shout out to Paula who gave me the most glorious massage. One teeny tiny downside is the dinner menu was lacking exciting vegetarian/vegan options. Have been a few times and will return for many more.

Fantastic experience: Excellent service, elegant and comfortable rooms. The food was of a very high standard and the hospitality outstanding. Highly recommended.

Fantastic experience: Fantastic staff, facilities, rooms and food

Fantastic experience: Location: Perfect location for Cheddar Gorge & Glastonbury. Beautifully set grounds 5 mins from Shepton Mallet centre. Stunning building with plenty of parking. Spa: My Wife and I both had back, shoulder & neck massages followed by a facial and scalp massage. We both thoroughly enjoyed them all. The masseuse was fantastic, very friendly and professional, one of the best massages I've had in a long time. The hydro spa was great too, had some really powerfully jets, it was a really nice way of relaxing after our treatments. Hotel & Room: Stunningly old building with beautiful grounds. Our room (Adam & Eve) was a great size and it overlooked the gardens. The only downside was that the room did require an update, a fresh lick of paint all round and the bathroom could do with new sealant etc... Food: Fantastic, one of the best things about this hotel is the food and service, couldn't fault it, had a great steak! The staff at the restaurant and bar were great, extremely friendly and accommodating, they kindly bought our puddings outside into the garden. Overall a great hotel and spa with a fantastic restaurant. Highly recommend this place for a relaxing weekend, location was great for visiting all the local attractions too.

Positive experience: Lovely facial then great time in the sauna, steam room, pool, and I love the ice rub!!

Fantastic experience: Relaxation at its best ❤

Positive experience: Had a quick look in while at the hotel would have loved to try looked very inviting.

Positive experience: Really nice place very relaxing.

Positive experience: Went today and must say very crowded. Felt this place needs some serious upgrading the pool areas are very tired the decor and surroundings crumbling .Could also do with some health and safety updates eg. No clear signs of steps to guide you into the hydro pool orJacuzzi saw a lady stumble. Also lack of grab rails in pools. Some of the steam rooms not fully functioning. The staff are all very friendly and treatment is good. Nothing too much trouble. So come on Me Bannatyne spend some of your millions and upgrade this lovely building.

Fantastic experience: Lovely hotel and the food is amazing

Fantastic experience: Been here a few times and generally, it was good but the food in the restaurant was always poor. I’m pleased to say that during my visit this last couple of days that the food is now excellent. Great improvements made and the staff were attentive and great service given. I can recommend this hotel and restaurant.

Positive experience: The room was tatty , the carpets stained, the curtains didn't fit properly. The toilet seat was broken, wash basin chipped and the chain wasn't attached to the plug. The blind in the bathroom was covered in mould spots. There were bulbs gone in the main light and one lamp did not work. The same sort of wear and tear could be seen throughout the hotel. The full English breakfast was minimalist. I was very disappointed with my stay. The staff were lovely.

Positive experience: Because this is a converted old house it is very nice but the rooms do vary a lot. Spa is nice but a little small. Evening meal was very nice. Have stayed here 3 times now. Only complaint is that once the shower water in our room was so hot that neither me or my wife could use it. When we told reception they checked and just told us we were wrong and actually the water was fine.... there was absolutely no way I could use the water and ended up using the shower in the spa instead...

Fantastic experience: Lovely little biscuits

Fantastic experience: Only eaten here but i highly recommend the food

Negative experience: Bit shambolic, the worst of it being the lack of proper massage tables with holes for the face in the 'double' room for couples - just a bench, you are face down with your nose getting squished, either that or twist your neck sideways - bit dangerous I'd have thought on a deep tissue massage. Also thought the facilities (the hot tub - which is outside - and the larger but cooler inside pool) were bit cramped for the number of people they have on a weekend (in early Feb!), wasn't too bad on the Friday but Saturday was mobbed. The Spa wasn't as bad as the hotel itself though.

Fantastic experience: The whole experience was excellent