PureGym Sutton Times Square

Fantastic experience: Nice

Negative experience: Busy and there is no space for stretching, it put me off working out.

Fantastic experience: Day 1: I briefly interacted with John who was so helpful to get me through the door and showed me Jack whom I had booked my induction with, gave me a gym tour and we used some of the equipment tailored to my goal and he also showed me the vibrating machine (my favourite), invited to his cycling class later that morning but was unable to attend. Altogether they were so helpful and patient. I highly recommend

Positive experience: Good customer service.

Fantastic experience: Great gym with fun classes! The classes are really welcoming and introduce you to the gym in a fun and new way. Fern is the top instructor!

Negative experience: Awful gym

Fantastic experience: Love it

Fantastic experience: Clean and good equipment

Positive experience: Зазвичай багато людей і старе обладнення

Negative experience: I booked a day pass with thinking to see how the gym is. Based on that I was planning to go for monthly membership. When I went to the gym, my code didn’t work :( Contacted phone line, noone responded. Contacted support on twitter(X), no response. Conclusion: I didn’t get what I paid for(day pass). I will not be joining this gym.

Fantastic experience: Can't fault, get what you pay for.

Fantastic experience: The place you want to be

Fantastic experience: Good

Negative experience: Little equipment, benches ect. It’s a small gym and shows. I only use it when in the area as my home gym is located in a different part of the country. Wouldn’t use this gym if it was local. Needs more machines updated equipment.

Fantastic experience: Been coming to this branch for nearly two years now and I love coming! Whether it’s at 6:30am or 6pm I’m there! Big shoutout to Fern & Jack especially!

Fantastic experience: Love this gym everyone is always happy to help, love the classes! Specially Jacqueline and Jack, they do amazing cycle and bodytone classes really enjoy them. Thank you

Fantastic experience: Great pump and abs class with Eloise!

Fantastic experience: First visit to gymn, had a personal trainer Antony, very good

Positive experience: Good experience with trainer Antony, very helpful with use of and operating the apperatus

Negative experience: I have tried 2 different lockers with my pad lock closed and they still open while the pad lock is shut. I have a full backpack in there with my car keys/ wallet etc plus the clothes and jacket i came with. The only member of staff on site is a chinese called Anthony. I spoke to him about it but he was more interested in making money personal training. I asked if i could leave my stuff in the staff room or if he could come and check why the lockers were faulty but he ignored me. I dont know if i should class this as racism or being very unproffessional ! I am now going to check the locker room after every set and its very stressful and annoying. He should find a different job i cant be paying for something i am not safe in !

Negative experience: Fantastic gym, but absolutely ruined by the waves of school kids that attend in groups of 4/5 people. They have no respect for other gym users or equipment. Regularly piles of dumbbells are left out as a makeshift Ninja Warrior course and they are rarely tidied up by the kids. The sheer lack of awareness of other people's space is also a huge issues. You'll have groups interrupting the "safe space" around other users. Who will be to blame when one of them gets knocked by a weight coming down. Or even worse yet bumping into someone mid set holding a weight over their heads/faces. Some examples of unacceptable behaviour I've witnessed, asides from poor form are a group ripping the t-shirt off another persons back on one occasion. On another a teenage couple having a kiss and cuddle in the middle of the cable machines. The gym really isn't the place to get to second base. After the latter today I've had enough and cancelled my membership to join another gym. Such a shame because the gym is very well equipped, and the PTs are friendly. I know the gym should be accessible for all but you should draw the line at using it for a children's nursery. This sort of behaviour needs to be challenged. Anyone under the age of 21 should have a mandatory face to face induction to educate them about poor behaviour and safe practices in the gym.

Positive experience: Very busy even off peak

Fantastic experience: great place, you can spend time and do whatever you want. When you live in London, you don't always have time for yourself.

Fantastic experience: Brett Jones helped me with my stiff shoulders and I've been suffering from it for more than 2 years. Its like the guy is a magician! Mary is great. The whole team is good in fact!

Fantastic experience: It's was very good

Negative experience: I have been a member of this gym for some time. There are certain members of staff that are nice, some not. One of the reasons I am leaving this gym is the inexcusable attitude problem of a staff member at this gym that recently has made my experience torrid. Not only was this member of staff's attitude, despicable and unprofessional, I am also leaving due to the fact that the gym has become over-ridden with pubescents and about 200 people to one apparatus, which practically means a severely long wait time. It's obviously an unprofessional measure to try to horde in as much people as possible without regard for the addition of more machines and/or controlling flow of members. The gym itself has a nice colour-scheme, a unique layout and some decent people. I've had my own fair share of pickling with a few other users but aside from that, the gym has boded well for a 6 year period. I guess, due to the fact that there are huge aspects of unprofessionalism involved in this or these gyms now, I need to relinquish it and move on, which I gladly will.

Negative experience: Cheap but I wouldn’t say cheerful. Things take ages to get repaired including toilets/urinals and machines. Not the cleanest space I’ve ever been to - in particular the changing rooms and toilets. Never showered there and don’t plan to - I wait until I get home. Peak times are genuinely a nightmare…no parking and no access to the most popular machines including benches in the free weight area. 2/5 but most of the stars are due to the cost and…and the cost alone. Ultimately you get what you pay for.

Positive experience: Standard puregym. Got a workout in but it’s so busy with their target demographic of 16 year olds with crocs on that it does do your head in waiting for kit you need.

Positive experience: Its good if you go late at night or early morning but get there at 5pm and you got kids coming and people out of work. Fyi those kids come in a group and take turns, can be 30 minutes on a squat rack! A gym that has everything you could need

Negative experience: Only giving 1 star as there is no option for zero. Bought a day pass for my grandaughter for this gymn. She travelled 30 mins to get there and on arrival the pin number they sent her would not work so she couldn't get in. She rung the bell several times as online it said if pin doesn't work ring bell and a member of staff will let you in. After 1 hour of trying to use the pin and ringing the bell, with no staff appearing, she gave up and went home. No way to call them as when you call the number that is online an automated voice tells you that you can only make contact via social media. Would advise if you are looking for a gymn do not use Puregymn.

Negative experience: HORRIBLE EXPERIENCE paid for nothing can’t access the gym and i can’t reach out to any HUAMB to help me, pin doesn’t work

Negative experience: Very small but decent enough. However, it is full of children definitely under the age of 16 which is pretty disconcerting especially when they are spending time in the free weights section and clearly struggling

Negative experience: Zero gym etiquette by most members and it's always full of children in packs of 5-10 pretending to train while on their phones. Could use a lot more staff. Also never seen the hand sanitiser refilled. It's cheap, but you get what you pay for I guess.

Negative experience: Terrible experience. They don’t have a normal door, and even though they knew the lift was not working they did not bother to put a note on it. This led to me getting stuck in the lift. The alarm button does not seem to work either. Luckily another gym goer got help me as otherwise I would have died in the lift that has no ventilation and is directly in the sun in a heatwave. Gave me a panic attack. Staff member still refused to put a note on it, saying she had to discuss it with a manager, putting other people at risk of a traumatic experience. Awful place. I have been told that if I do not want to use the lift of death I have to take a 10 minutes detour, from the car park to the street and then look for the main entrance. When I was leaving I begged them to put a note on the door, the staff member I spoke to lied that she already did it. Yet after I did the 10 min detour to get to the car, I checked and the note still wasn’t there.

Fantastic experience: I have just re-joined after covid and met a new personal trainer. He is very knowledgeable and takes it seriously, which is exactly what I want. I cannot wait to get started!

Fantastic experience: Affordable, nice environment with quality equipment for strength training. Quite busy though

Positive experience: Could be alot better than just a good gym. Evenings can be hard as there are not many (if any) staff available. This is not a reflection of the staff itself but more on patrons and gym etiquette. Free weights not put back in the correct place, or at all, can make the gym look messy. When staff arr around, they are great with that. Same with the changing rooms and bottles left on benches or clothing just left on hooks instead of being placed in lockers. Finally, some minor aesthetics such as not having all the tvs working/on or metal wall skirting in the main studio not fixed does not give a welcoming feel. Though the car park is not run by Pure Gym (I think it is Euro Car Parks) the lighting does not work so the car park is dark and the barrier (concrete base) has been broken for a few years now. Have those things sorted and you'd have a top gym.

Fantastic experience: Fantastic facilities, you not gonna regret visiting the gym,the atmosphere is great

Negative experience: Charged double payment as fee for missing one payment.

Fantastic experience: Fantastic

Positive experience: Good gym that suffers from its own success. Hardly a bench, rack or machine available after 4pm. Gym needs to think about its layout and increase the capacity to avoid painful queuing.

Negative experience: Bad customers service, pin suspended for no reason, my wife’s pin not working despite being paid DD, suggesting that either they don’t care about loyal members or just stilling money. We leaving to a different gym, also couple friends, for egz; somebody from our friends bought membership with extra 8 sessions for her partner, still they didn’t receive second pin, this gym got worse, the other day a manager was spraying some chemicals, like oil based paint, I had dizziness, please think for a moment how dangerous is that, I was feeling bad for the rest of day also with headache. Smith machine is not set up properly in two directions, is also wobbly, safety at this gym is seriously compromised.

Fantastic experience: Good one ... but very busy

Fantastic experience: Excellent

Positive experience: Gym is conveniently located in the high street. Has a lot of equipments to use. Dressing room/toilet is well maintained and always clean whenever I visit.

Positive experience: Also lift some big weights in here. Has a good range of equipment and is never too busy so generally you get a work out in without having o wait.

Fantastic experience: Always easy to buy a pass and showers are always warm. Good range of equipment but it gets very busy around 8pm

Negative experience: Too many people, waste half your time waiting for machines or bench space. Lots of starers. Aggressive behaviour not uncommon.

Fantastic experience: Very good gym to training most of the equipment you need is here i think need a functional area, and a calisthenics box. Free parking on site. Accessible access for everyone.

Positive experience: I've been a member for nearly 2 weeks. Very clean and well stocked gym. The stuff are very helpful and are on hand for any advice, everyone seems to go about there business, very chilled

Positive experience: Good deals for starters. A 24 hour gym which is convenient. The classes are really lovely. The gym does get a bit smelly at times and a little extra ventilation would be a good idea.

Negative experience: It is too busy and full of people Always you should wait for resistance machines.

Positive experience: Slightly busy and lack of multiple machines for one type e.g only one leg press machine which become a nightmare when it’s broken down. Spacious studio and weights area and always a positive having the cheapest monthly subscription at £16.

Fantastic experience: Been hitting it hard here for the better part of a year now - and it has always been a great experience. This is a fairly compact gym, but it’s got everything you need. And once you get past the initial worming around to find out where everything is, the space is a breeze to navigate. Working out here has made me realize that wide-open spaces in gyms are unnecessary if all you want to do is cram in a workout quickly with everything within arm’s reach and then go about your day. You can do that very efficiently here. What I like the most about this place though is that it is consistently looked after very well and most importantly, is always clean. The staff are also friendly and approachable, which is icing on the cake. Can’t say the same about other gyms that I’ve been to in London these past few years Kudos to the staff and management at PureGym for their great work here. It certainly shows. Highly recommended!

Positive experience: Friendly and approachable PTs. Good selection of classes & equipment. Some different times could be better. They've recently replaced the adjustable bars & weights. Good mixture of people of different fitness levels and ages. Showers are sometimes cold.

Positive experience: Good gym. Great for the price. Sometimes quite busy and need to queue for weight machines.

Positive experience: The staff are actually really friendly. The layout is confusing because of the ramps but they've done the best they can with the space. The place is very clean and never too busy (I go between 7am-9am)

Fantastic experience: I will definitely go back again.Cristian was very friendly and professional.I am a beginner and I was made to feel welcome.Will surely recommend this gym to my friends

Positive experience: Empty at certain times. Car park is rubbish, car got broken into sadly. There’s no security either so make sure you keep all valuables out of sight and have a dash cam because this gym is useless at providing security….

Positive experience: Cheap and cheerful. Gets very busy at times and the equipment isn't top range but if does the job. All around a decent gym.

Fantastic experience: Great gym with all the equipment you need. PTs are engaged and happy to help.

Positive experience: At Sutton Times Square the only leg press machine is broken for looong time. despite many complaints nothing has been done. Also machines needs a deep cleaning

Fantastic experience: Been a member for a few years now and really pleased. Rarely have to wait to use equipment. Classes are really good and certainly push me. Nice air conditioned, clean gym. Really feels value for money.

Negative experience: Worst PureGym I have been to by miles. Definitely would not suggest it.

Positive experience: Gym is not bad but can be very busy. I'd suggest more mirrors too. Quite plain inside. 2.5 hours parking which ain't bad.

Positive experience: Very average of a gym. Not too high and not low. Fair rating Pros: -Cheap Membership -Friendly Atmosphere -Clean -Useful equipment to help with basic workouts. -Friendly staff and personal trainers Cons: -Incredibly busy majority of the day unless you go weekdays at times from 12am-7am. Rest of day is busy -Not enough variety of equipment, especially resistance training machines and Compound workout stations. Especially other equipment which is a necessary. Basic equipment limits change of workout and keeps it very same. Everyone I see at pure gym is doing around the same workout. -People don’t always put away equipment correctly, or In the right places which can be confusing to others. -Individuals spend over 10 minutes on a machine/compound workout, and as there is only 1 of most, you’re waiting for a while. Or, if not individuals, it is teenagers in groups dossing about spending ridiculous amounts of time. Workouts should only take about an hour. I can speak off experience as I have been a regular pure gym-goer for almost 3 years. Best times to go are managed by the app, but even the app I would not say is accurate either. Other than that, if you’re looking for a basic, affordable gym, pure gym is a go to. But if you want more variety, space, complex equipment and less hustle and bustle, you need to go elsewhere. I rate this gym 3 stars and hope for improvement

Positive experience: A really nice gym a bit small but I know it’s not their fault I feel really comfortable there they have everything I need and people are very friendly and nice in helping whenever someone needs help with a machine. The feedback I would leave is to add card payment to the Weight, height and body fat machine in the changing rooms. As I have been in the gym for a few years and the fact that it still only accepts coins only is annoying but overall a very nice place.

Fantastic experience: I had a good experience in terms of getting the gym equipment needed for any routine or programme to get you there.

Fantastic experience: Very nice gym. Manager Brett was brilliant! Extremely helpful and accommodating showing us the areas we needed for our tasks.

Fantastic experience: This gym is clean, fresh and I look forward to my workouts every time I go here. Equipment layout is spot on and the equipment is very well maintained and looked after. Plenty of staff on hand and are constantly seen around the gym.

Fantastic experience: Definitely worth the money, very good PT and accommodate all level

Positive experience: Just went there to see if they do work experience but they don't friendly at the door

Fantastic experience: I joined Pure gym in January 2022. So far I’m loving all the classes I can attend after work. Alex’s “absolute abs” class is just amazing. He is absolutely good, great back to back workout, gets our abs on fire during that half an hour and really makes us sweat. Personally I think another 30 min “Absolute Abs” session by Alex on Thursday evening will be great.

Fantastic experience: Excellent gym with friendly staff. A wide range of equipment to meet everyone's workout preference. Definitely recommend PureGym Sutton if your looking to join a gym.

Fantastic experience: Does what it says on the label lol. Clean. Friendly staff

Negative experience: A few years back I would of given this 5 stars I left but recently come back after working out from home. When I first started there were some really helpful friendly staff always clean, weights on the racks but now you never see staff out unless it's for a personal training session all the originals have left I wonder why? I used to know a couple of your personal trainers there who have left and they told me that the way it works was instead of hiring rooms and gym for sessions you had to put in man hours I don't see this anymore. The layout had changed same amount of equipment but is more crammed. None of the free weights are where they supposed to be even can be found in the stretching room covered in dust. Floor uneven in places around free weight benches. Poor Internet signal for music but they advertise free WiFi yes? But it's never working not even showing up on connections. What has happened? to me seems to be a failure in management. I'm seriously thinking of finding somewhere else shame as this was a really convenient location for me just the new atmosphere does not help with motivation. Not what it used to be!

Positive experience: Gym has everything you need and with free parking for 2 hours you can't really complain. My only downside is that it gets so so busy and you end up with loads of teens constantly asking you how many sets you have left and then they sit there and start at you until you're done instead of just cracking on with something else, painful.

Positive experience: Affordable gym

Fantastic experience: Very well maintained and enough equipment to use Well priced as well

Fantastic experience: Cool

Positive experience: Small, not many machines.. 1 level in the basement ..not so great but ok overall .. I will rate it better than THEGYM in sutton ..

Fantastic experience: Perfect

Positive experience: I've been a member for a good few years now. Over that time it has become progressively busier and not in a good way. No matter what time I go, its full of muscle men and "young lads" (vests, caps, constantly on their phone) in groups, hogging the free weights and weights machines area. As a woman I find this very intimidating and i do not feel welcome in the free weights area due to the over representation of these groups. I've also been hovered over by some of these male members and asked nearly every time i manage to get on a bench or machine how long I'm going to be (1 set in), like as a woman I shouldn't be there. It's got noticeably worse over over the last 3 months. Lots more groups of 5+ 16 year olds hogging stations and machines. I am looking for a new gym and will be leaving.

Fantastic experience: Excellent value for money, lots of classes with good availability. Plenty of equipment. Disabled access and free car parking on roof above times square location. Highly recommended!

Fantastic experience: Friendly, reasonably priced gym with lots of equipment. Spotlessly clean. Lots of cleansing stations.

Negative experience: Received an email on Saturday afternoon to say that the gym is closed. No explanation and no way to contact anyone to find out if this is temporary and if so for how long. I've sent emails and messaged through the Facebook page. No response. I train at 04.30 before work. Got up this morning to go and still not open. Got to work 3 hours early thanks to very poor communication. The only information in the email was that i could use Purley or Croydon gym which is completly out of my way and therefore very unhelpful. Why not just say use any gym seen as we are paying for the gym but you are shut? I could have then gone to the South Kensington gym as that is where i work?Will have to cancel my membership and find another gym. Very disappointing.

Negative experience: Terrible gym, terrible staff... And ropey Equipment. My husband injured himself on unmaintained equipment. When he told a member of staff, they shrugged it off and didn't even log it in a report book. DO NOT GO THERE IF YOU ARE SERIOUS ABOUT YOUR HEALTH AND TRAINING.

Negative experience: Always packed, zero fresh air flowing through. Covid nightmare

Negative experience: If you don't mind searching the floor for used weights that have not been re racked and having a group of guys surround you and try to show off how strong they are to your female company while lifting half the weights you do with incorrect form, then this is the place for you. Personal trainers sat around on their phones while clearly alot of their clientele need their help and will be easy to sell to if they were made aware how silly they look swinging their backs while training biceps. Mens toilets were flooded, massively overcrowded, this venue should have had its member capacity capped a long time ago. Nothing like pure gyms in Central London!

Positive experience: I had never been to this gym before and quite new to going. When going to a new place it can be a but daunting. I wish there was someone close by to help a little sooner. I did find someone who did help me towards the back of the gym

Fantastic experience: Awesome. Nice gym, members are friendly. Well 5am club is at least.

Positive experience: First time in a pure gym, despite not having washrooms or a pool, the gym has EVERY PIECE of equipment you could ask for of a gym. Very impressed with the amount of equipment and friendly members. Good atmosphere inside, I would recommend and it is a very fair monthly price

Fantastic experience: Its BOLO SEASON

Fantastic experience: Good gym

Positive experience: Friendly staff, cleaning station always topped up.

Positive experience: Very busy in the evening but great value for money

Positive experience: Well-equipped gym with plenty of availability. You won't be queuing unless you're going during 07:00-09:00 or 17:00-20:00 peak times. It's reassuring to have cleaning stations throughout, and signage throughout the gym stipulating new policies to keep users and staff safe. That being said, it is frustrating to be adherent with the intention of having the gyms remain open as much as possible for myself and others, only to see a group of lads (without masks) closely gathered and taking turns on a squat rack whilst staff members walk past. There is no sense having policies to keep users and staff safe if there are no repercussions for flouting them.

Fantastic experience: Great gym, large variety of equipment and staff are very helpful.

Fantastic experience: Nice place to work out

Fantastic experience: It’s very big and has a lot of machines. It’s covid secure and has friendly PTs.