The Y Club

Negative experience: I can confidently say YClub Gym is one of the worst gyms I’ve ever set foot in. The changing rooms are downright disgusting—grimy floors, foul smells, and zero effort at cleanliness. It's like no one has ever heard of basic hygiene. The music? Oh, it’s deafening and terrible. Instead of motivating, it feels like they’re trying to drive you out of the building with the worst playlist imaginable. You can’t even hear yourself think, let alone concentrate on your workout. And don’t get me started on the equipment, majority are old and not update in a decade. Everything about the gym feels tired and neglected, like it hasn’t been updated since the early 2000s. Save your time, money, and sanity, go somewhere else.

Fantastic experience: Love it here, close to home, all you need from a gym and the staff are so friendly and helpful.

Positive experience: Sometimes the pool is cold. Otherwise it's a nice gym

Fantastic experience: Ben and Malinda are the best staff I’ve ever had the pleasure to meet. I was struggling with my legs in the car park they must have seen on cctv they came out in the rain and helped best they could, until they were sure I was ok. Way above and beyond. Incredible!

Fantastic experience: Great gym and sports facility by the Castlefield Hotel. Friendly staff. Pool, steam room and sauna. Love using this place when I stay on Manchester.

Fantastic experience: Been coming here for years and it's been a great experience! Staff are consistently friendly and helpful and the facilities are better than most gyms I've tried in Manchester. Although the gym area is smaller than some other gyms, it has everything you need and thankfully never gets so busy that you have to wait for any equipment. There's a great range of classes and it's really easy to sign up on the app. The running track and punching bag are an added bonus too! Overall, fantastic gym and would definitely recommend!

Fantastic experience: Loving it! Staff are really helpful and its got all equipment i need! Can't wait to try the classes

Fantastic experience: Just signed up for here and I love it already! Had an induction with Harry and he was amazing! He went above and beyond to not only show me the ropes, but reccomend me with a regime that would help me specifically for what I'm looking for, even went into diet and went taught me the moves myself. Couldnt have asked for more, amazing. The other staff are so frendly and helpful. Receptionist, Molly, helped me with getting set up an the induction and she is a delight! Really helpful and so nice. Really great equiptment, more than other gyms I've been in. Other people are nice and non judgemental to a noob like me. I would reccomend to a friend!

Negative experience: The worse customer care ever.

Positive experience: Great health/club gym in Manchester city centre, a bit of a hidden gem I think. *The Good* Membership prices are pretty reasonable and you get a LOT. There's a full size swimming pool, steam room, sauna, and there are tons of clubs and classes at the Y with EXCELLENT instructors which are free to join as a member - including having their own wrestling team (and it's a really good one)!! The instructors/PTs are also all really high quality and it's very impressive to get so much included in one membership fee. The gym area itself is a bit small and limited on equipment and can be very busy at peak times, so it's not my first choice for a gym workout but it has all the main stuff you would want to see in a gym. It could do with more of a proper free weights section for lifting & would love to see a boxing bag, but I love it for the pool and facilities and the classes and I'd recommend it for the wrestling alone (if that's your thing). *The Bad* My main criticism is they have some pretty unaccommodating and inflexible policies if you need to cancel or suspend your membership. They don't allow you to suspend memberships, and require actual evidence of hardship if you need to cancel on shorter notice for any reason. This caused me some issues personally when I needed to take a break due to Personal Circumstances which pulled me out of Manchester to take care of a sick family member (which I didn't think I would need to provide evidence of to a gym?? and frankly it's none of their business and quite invasive) and thought I would be able to pause my membership and return later, only to find they didn't accept my cancellation and ended up taking me to collections over it. You also cannot do this over the phone, so if your situation (like mine) means you can't go to the gym in person to cancel you're out of luck. Most other gyms are much more flexible with these things so it's the first time having that kind of issue. Notwithstanding all that I still paid up and I still think it's a good gym, but I'm a bit disappointed at the lack of flexibility and compassion, and weirdly invasive evidence requirements.

Fantastic experience: Having been to several different gyms over the years and joining this one after a local gym closed down, I've got to give them 5* for overall facilities in a city centre gym, general cleanliness, and great customer service by the team working here. It can be busy at peak times the same as any gym. Wish they were open longer on weekends. But everyone deserves a rest including the team here :)

Positive experience: Good medium sized gym. Nice people. Needs more stretching space somewhere. Lots of space in the building that could be better used at times. Changing rooms showers etc are very nice. The mixed sauna should be men only like JD gyms as there's a women only sauna and it's always full (of mixed genders).

Negative experience: Horrendous experience here on 2 occasions as a guest of the hotel (which is perfect) disgusting staff, especially the tall young man with brown hair - very rude, some of the patrons are absolute clowns. 0/10 wouldn’t recommend

Positive experience: Been to check it out so i can sign up, the gym was alright but the women’s toilet and changing area is old and gross .

Fantastic experience: Local gym. A little basic but it’s home.

Fantastic experience: Just enjoyed my 4th day at the Y Club. Joined last Monday, April 22nd, enrolled by a helpful and friendly receptionist: Molly. The pool is the perfect temperature for me. The steam room and sauna are such a treat. And (and!) everywhere so clean. So yes, happy to award this health club 5 stars and say thank you to all staff there.

Fantastic experience: Great place to stay fit and meet the lovely team j

Fantastic experience: Pool lovely, staff friendly

Fantastic experience: Very nice facilities. Swimming pool can be busy at times but understandable due to the location of the place. Have a wide range of classes and the subscription fee is reasonable.

Positive experience: The staff are always pleasant and helpful every time that I have been there.

Negative experience: Extremely crowded all time. You would not find a single bench (out of 4 they have for 1000 people) anytime you go. Single set of each weight. Not worth is for £40 membership. Only benefit is club has Pool, again which is not available most of the time. Place is dark with not much happening atmosphere that can motivate to stay long there.

Positive experience: Getting very packed and would be better with earlier opening times at weekends. Cleanliness in changing rooms has gone down with floors dirtier and wet and therefore risky. Noticeably different over the last couple of months. Still a great place although maybe a booking system for the pool would suit everyone better like during covid.

Fantastic experience: Brilliant place & staff

Positive experience: Busiest gym in Europe..........With a banging steam room and some great equipment.

Positive experience: small gym, from 6:30 to 7:30 there's way too many people, so you'll be waiting to use machines. friendly staff and customers. also has a pool, sauna and steam room. sports hall with tonnes of stuff and basically any class you can think of. badminton is always usually packed you'll be lucky to get in, even if you're 40 mins early

Fantastic experience: Fabulous place! Staff are so friendly, extremely clean and facilities so so lovely. Lots of machines to use in the gym as well as free weights, pool is always spotless and perfect temperature. All in all a lovely environment. Gym goers are friendly too and helpful, if you're new to the gym! Price of membership definitely worth it for the location and the facilities!

Negative experience: Didn't cancel my Gym in time against their draconian rules (unwittingly). Threated a debt collector would be pursued the week of Christmas - owed £30 - if not paid

Fantastic experience: I love love love the Y... it's a hidden gem in MCR- great spot to swim, lovely steam and sauna. CLEAN ☺️ & reasonably priced ♡ The cafe/restaurant is pleasant and comfortable- members get a discount... me and my best friend call it the Y not... Amazing spot

Fantastic experience: Best gym around city centre. Staff is super friendly and attentive. It’s never too over crowded.

Fantastic experience: Great friendly gym

Fantastic experience: A well-managed gym in a convenient location with lots of friendly people.

Fantastic experience: Oh man, one of the few gyms that really cares about your fitness journey and every member of the gym leaves the pretense at the door. You get A LOT OF GYM for little money compared to most gyms and you could not but the vibe that the Y Club creates. One thing you will never have to worry about is feeling of of place. Beyond the members of staff that will support you, the gym members themselves proactively share best practice. Why the Y Club? Y not?!

Fantastic experience: I would recommend this gym. Nice pool, a variety of age groups attending the gym and the classes. Nice staff, busy but helpful if you need them. A women only sauna is available in the women changing room, separate sauna and steam room by the pool. It is a shame it only has two fives courts but no squash court available. The fives courts are quite under used and I would highly wish they can consider to have a squash court!

Fantastic experience: Great gym! Absolutely love the body pump class with Alex - my favourite class and an amazing instructor!! Can’t wait for it every week!!

Fantastic experience: Brilliant

Fantastic experience: Good work out, excellent swim and steam But it's the sausage sarnie that clinched it. Cheers D.K.

Fantastic experience: I like coming to the many free classes, then dipping in the pool afterwards. I do wish it had squash though!

Positive experience: This gym is pretty good with plenty of equipment, my only issue is with not a single person seems to put away their weights after use, this leaves the weight area a complete mess, adds time and energy when you are trying to use a piece of equipment. They also do not have straight barbell weights (only 15kg?) The rest are z bars, not great when you are starting out and want to perfect form for rdls.

Negative experience: I'm feeling quite disappointed with my experience with Y club. During registration, I mentioned that I have blue light card, but nobody asked me for my ID, even though I had it with me.They don't apply discount for me for 5 months and once I mentioned they don't apply it for previous months.Not accepting their mistakes at all, but if you want to cancel your subscription they want strong evidence. I guess there is no transparency.

Negative experience: Their only device didn't work with my visa debit card

Fantastic experience: More than 10 years member here, just fantastic place with an amazing people

Positive experience: Went with my granddaughter to her swimming club, smallish pool but ideal for a 5 year old, very friendly and family oriented place. Also it has its own private secure car park which you have to pay for at the club reception.

Fantastic experience: Small hidden location by the canals, private paid car park, small swimming pool, gym, good use of space

Fantastic experience: Molly and Beth are great!

Fantastic experience: Been a member for over a year now and previously used to bring my kids some 20 years ago. Team are always polite , personable and helpful.. Molly and Beth are exceptional team members always smile and have the time of day for you .. they truly make our day when they are on shift … I would hire them tomorrow. PT’s Mayeeshah always lovely, helpful and genuine .. Always clean and well looked after , by far the best gym in the city centre and best value for money. To make it even better than it is. So many lockers that don’t work so struggle for keys at peak times. Pool lanes. Would be great to see lane management with directional signage around the lanes given when it gets busy seems there is no control.. On occasions the music is way too loud , this seems to be when the manager isn’t in the club and team ramp it up. It’s annoying because you can’t listen to own music or Tv. Swim lessons , when they have private lessons they take a 3rd of the pool for one lesson? Is this really needed or could they make it a single lane for the swim lesson. A bigger stretch area would be great but appreciate this is challenging. More members networking events would be nice . Overall great gym, amazing staff and 10 Out of 10 for value for money . Shaun & Joe

Fantastic experience: Best community gym in Manchester #fam

Fantastic experience: The best team ever

Negative experience: Horrible place, discriminates against young people and staff refuse to let us in even though I was with a 16 year old

Fantastic experience: I have been a member of the Y Club for ten years and have found the staff friendly and helpful, the facilities excellent and the other members wonderful. It's like one big family and I have made many new friendships there. The classes are excellent and a special shout out to Reece, Harry & the other staff.

Fantastic experience: The y club is definitely a gym you should visit, proper hidden gem! I’ve been there a few times on a guest pass and the faculties are class. The staff and members are all really friendly so it’s a much nicer vibe than the chain gyms. The facilities are big, clean, and have plenty of equipment. I’ve been telling my basketball friends to come down as the court is the best in the city centre. Finally a sports hall that isn’t dusty and slippery!

Fantastic experience: Great atmosphere, brilliant facilities everything you want in a Gym. However the staff and members are the real heart of making this the best gyming experience in Manchester

Fantastic experience: Really friendly staff and team great vibe

Positive experience: Nice but too many people are fragile and complain about the boxing room being used during hall sessions.

Positive experience: Y club is perhaps the best value for money in the city centre. A wide range of classes and sports, along with an over-equipped gym and a very popular swimming pool and sauna/steam make for a very popular y club. Even better, the regular users are open and friendly and the staff take good care of everyone. The only downside is that because of the amount of machines crammed into the gym and the busy evening schedule of classes, there is no place for proper stretching and bodyweight workouts, or for people to do dancing or martial arts in their own time and space.

Fantastic experience: Amazing!!!

Fantastic experience: Great staff great classes great vibe

Fantastic experience: Nice friendly gym where members come in all shapes, sizes and demographics Top equipment, pool and sauna make t great value for money

Fantastic experience: Great gym, nice relaxed vibe and friendly staff. Sauna and steam room are a bonus too!

Fantastic experience: I’ve been going to the Y club for years :) really love it and all the staff are really friendly and helpful.

Fantastic experience: I came for the badminton session but I stayed for the facilities and great atmosphere! I started in January for a new years resolution and when I saw the facilities, the pool, the treadmills and all the different classes I kept coming back. It is just round the corner from my work and I keep raving about it to everyone. Plus I love it is not a big chain and everyone on the info desk is so nice when I ask for badminton equipment. Please visit you won't be disappointed.

Fantastic experience: FANTASTIC FACILITY! I’ve been coming to the Y club on a regular basis the last 6 months and I can confidently say it’s the best gym I’ve ever used. I like to play basketball, badminton and use the gym so to have a place that supplies all 3 and more and with such helpful staff I can’t recommend it enough!

Fantastic experience: Cracking gym , friendly staff and members and great pool

Negative experience: Not worth the money, staff didn't come off welcoming, rather standoffish. We won't be returning.

Fantastic experience: Very friendly staff and overall helpful. Plenty of gym equipment to keep you fit. A wide variety of people, from young to old, super fit and skinny to somewhere older. I have only been coming for half a year, but am super happy here. I would deffo recommend. Various terms of contract are available. If you want to try out for a couple of weeks, try a rolling contract.

Fantastic experience: Love this gym and have been a member for years, feels like a community and down to earth. Staff are really friendly, pool is always clean.

Fantastic experience: Great set up and friendly staff. Always greeted with a smile and nice welcoming. I've been and continue using the gym, pool, steam and sauna and all very clean. Will runs a tight ship. Great teamwork.

Fantastic experience: Very nice sports club with plenty of gym equipment. Swimming pool was very clean and lovely and warm...makes a change from some that I have visited! Unfortunately the sauna was not working, but the steam room was perfect for the end of the week . Staff were very pleasant and helpful . Thank you for a nice time

Fantastic experience: The overall experience is great. Friendly staff and the gym has the necessary facilities.

Fantastic experience: A fabulous place with a gym pool and classes very reasonable too.

Negative experience: A very basic selection of single workout instruments, mostly run down, with an exception to the running lanes that are ok. Clean. Staff are mostly youngsters that don't have a professional attitude and will purposely blast the entire space with loud sh!tty music to chase you out as early as possible. Excuses are in abundance. This place should not be mistaken for a gym, it's a leisure centre. If you know the difference, stay clear.

Negative experience: The membership is a catch! I wanted to try the club for a few months but it turns out I had to commit for an entire year or, if I wanted to interrupt it, provide personal information which I was not willing to share. Definitely I won’t renew it when my yearly membership expires because it is too inflexible compared to other gyms

Fantastic experience: Great club, friendly staff and friendly members. Spacious gym and lots of variety in the classes!

Fantastic experience: Love this gym! The location is great and there's a nice atmosphere with the members :) I would highly recommend

Negative experience: The place is a nice place but my son was drowning and nobody came to help immediately by themselves I had to go and tell them that my son was drowning. I could of lost my son today. The staff were reassuring us afterwards but the only reason I'm writting this review it's for other parents to be aware of this situation. The people working in there had a good view of the swimming pool but still couldn't see us panicking for some reason. In my opinion it's their job to be aware of what's going around them especially when they have a good view and couldn't see us screaming and panicking.

Negative experience: There is no way to cancel your membership on their website. Do not take out a membership with them, their contracts are full of traps.

Negative experience: I was lucky enough to get a guest pass. I wanted to join somewhere that had a pool. The pool is small and I wouldn't have minded but there were three lanes - one with five people just stood there for half an hour talking (apparently they booked it out), one for members and one for children learning to swim (who were not members). The gym was fine. The steam room was fine. The sauna was fine but it is NOT worth the money.

Negative experience: Very disappointed with the staff service. I called the office to enquire about swimming for kids. I was told no membership was needed upon arrival. I had to my bring my 2 year old child and turned away away at reception as Receptionist insisted that I can’t enter without membership. Which was the complete opposite of what I was told on the phone.

Fantastic experience: Go there for badminton and you will find decent crowd to play with. They have recently refurbished the place. Parking available for members and non members with a nominal fee.

Negative experience: Gym over crowded and gym opening times not explained properly at sign up. It closes half an hour earlier than advised, you'd expect this was due to cleaning, but the lights in the gym immediately go off and the employees go home. Employees on multiple occasions also came round prior to their closing time a few minutes early asking you to leave. On signing up the membership is described as a non contract but they still expect over a months notice to cancel membership.

Negative experience: The worst customer service I have experienced. The staff is rude and often do not care about members or visitors. Often staff is miss informed and do not treat members with respect and professionalism. I suppose the staff is underpaid and really unhappy working in such an environment. On the other hand, the manager Will and the class/fitness manager Reece have provided me professionalism and good customers care. I love giving positive review to business, but for this one my rating is 1 star. I was thinking to give them 2 stars due to the new manager which is been very helpful and polite, sadly it is a 1 star due to staff members Ruth and Beth. I would recommend you try the place and experience the facilities, as you might have better, positive experience.

Fantastic experience: Got all the facilities and the staff are very helpful and professional

Fantastic experience: Absolutely love the Y club. I've been going there since 1997..its the place that keeps me sane. I LOVE the pool and the steam room and the people. It's the only gym I will go anywhere near because there's a really wide range of ordinary people of all ages . I feel really comfortable there.

Negative experience: Absolutely awful, old equipment, no diversity in classes, and non existent customer service. Avoid like the plague !!! If I could give 0 starts I would!

Fantastic experience: Really impressed with the wrestling club and pool

Negative experience: Many time ,Loud music, air conditioner blow in my face , old equipment. IN MY OPINION the worst gym I never join.

Fantastic experience: Very well priced gym with more facilities than you would expect for a city centre club. I love gym classes & there are plenty here both in the studio & in a large sports hall ,- morning, lunchtime ,& evenings. The classes range from kettlebells and circuit to yoga & Pilates. The gym also has a swimming pool, steam rooms, an indoor running track, two rugby 5 courts, weights area. Membership comes with access to several clubs including basketball, badminton & volley ball. Staff are friendly as are gym members. They even have a YMCA running club!!

Positive experience: Great pool. Good gym. Car park is never cleaned up. Lots of litter.

Fantastic experience: Great class with Reece on Wednesday lunchtime.

Fantastic experience: Went for an induction with Nathaniel, never been to a gym before and was very nervous. He put me at ease quickly and was very encouraging and supportive He showed me some equipment and how to be safe to get me started and made me feel very confident about going again. Really recommend that 30 minutes with him before you start.

Negative experience: Worst Customer Service I have EVER experienced; don't bother wasting your time and money unless you are happy to be shouted at, screamed at, and made to feel utterly embarrassed. Tonight was my second visit to The Y Club. The evening started fine, I came for a late evening swim with my friend, however there were moments at the end of our swimming session that were disappointing, and then the one occasion at the end that I am still livid about. There were two young men in the middle lane of the pool that had taken a ball from the side of the pool and were throwing the ball to each other, splashing all the other swimmers as the ball went into other lanes. Obviously with an evening swim you expect to have missed the sessions where there are others behaving like this, and you hope that everyone else is wanting to destress after a long day. It took 20 minutes for a member of staff to come onto the pool area and ask the two young men to give the ball back.This was definitely annoying for myself and my friend, but we were willing to overlook the issue and not discuss it further with a member of staff. This was obviously not the worst experience that we would encounter this evening. It was coming up to 10pm and there were another 3 or 4 women still in the changing rooms. My friend and I had got to the reception and the doors were closed, so we asked if anyone was there to open the doors. There were two members of staff in the next room who could see us as the room was separated by windows. One of the men started shouting and then bounced into the reception, constantly pointing at his watch and raising his voice saying that they close at 10pm. At this point my friend and I looked at our phones and it was 10pm on the dot. We then told the member of staff, (later we found out his name was Nathaniel as he shouted it to us when we were walking out), that there were other women still in the changing rooms and that we didn't know it closed at 10pm, as no one had come in to let us know or knocked on the door of the changing rooms and advised this to us. Nathaniel then started to have an attitude with us and continued to repeat that they closed at 10pm and kept asking why we were still here, how could we not know that they closed at 10pm, etc. He continued to raise his voice, saying, and I quote, "I don't get paid past 10pm" and all the while he was saying this he wasn't even trying to open the door to let us out, he was just standing there shouting. I asked him to lower his voice and talk to me like an adult and with a level of customer service and his response was that if I want to log a complaint then I can do and that his name is Nathaniel. Having worked in customer service my whole life, the pragmatic approach to handle this situation was to ensure that no customers were in the changing rooms before closing the door, and even if they were, advising them the closure time for future reference but then apologising and saying the ownership is on them for not ensuring you were out of the building before they locked up. However, the treatment me and my friend received was far from that, and when Nathaniel finally released us he proceeded to lock the door again, despite me advising him that there were others still in the changing room. The point of this evening was to go for a relaxing swim, NOT to have to be on the receiving end of a man with such a bad attitude that it has caused me to write this up as soon as I have stepped into my home. I get that we are all going through whatever we have in our own lives but there is no excuse to speak to two customers, let alone strangers, in that disgusting manner. I hope the CCTV has sound and I urge The Y Club to watch the man's confrontation carefully, I will be telling all my friends and family to not attend The Y Club and ensure they tell their family and friends as well. What an absolute joke!

Fantastic experience: Loved it. Good facilities and a yoga class run by my neighbour.

Negative experience: I called in dor volleyball during the morning, they said 5 people are showing up and it's still on. I show up and the receptionist tells me its cancelled and theres no instructor. I waste my time driving in and finding a spot and now its cancelled. That's not fair at all, and unprofessional.

Fantastic experience: Amazing facilities and great staff. Feels like a community in there

Fantastic experience: The biggest and best gym in Manchester. Excellent equipment and great classes run by people who know how to get the best out of you. My wife and I have been members for 3 years and we wouldn't go anywhere else. Reception team are fabulous. I would definitely recommend this gym. Pop in for a look round, you wont be disappointed.

Positive experience: Friendly place, welcoming to all

Fantastic experience: Love the studio make over! Still a very friendly welcoming gym.

Fantastic experience: Fomos para a sessão de vôlei aberta. Infelizmente haviam poucos participantes. Mesmo assim, gostamos muito da infraestrutura e da quadra!

Fantastic experience: I really love this gym! The staff are always pleasant and helpful which is one of the reasons why I decided to join here. The reception staff are always smiling and happy to help with anything! There are a great range of classes and a good sized pool which is great for me too. I particularly love the social atmosphere which you don't always find in other gyms around Manchester. Keep up the great stuff Y Club!!

Fantastic experience: Great Gym! staff are all friendly and approachable. Classes are great and contain something for everyone. 5 stars!

Negative experience: Good for classes, decent equipment, fairly sized pool and squash courts. Staff are abrupt and slightly clueless. Don't believe the opening and closing times on the website, everytime I have gone down their an hour or two before they seem to be closing at least an hour early and forcing you off the treadmill. I wouldn't go to this gym unless my company were paying for it for me.