Roko Health Club York

Negative experience: This gym has several positive aspects - well-maintained equipment, good facilities including a pool, and generally friendly staff. While the gym itself is well-equipped, the spa facilities are showing their age and could benefit from some modernisation and improvements. A standout experience has been working with Damian Manning as a personal trainer. His extensive knowledge of weight training and form was invaluable - he took the time to improve my barbell technique and assisted with workout plans tailored to my goals. His expertise and professional approach really enhanced my training experience. However, I need to address a concerning experience with another PT (Chris) that has significantly impacted my comfort at the gym. During a recent workout, he became unnecessarily confrontational and aggressive over shared space usage, making me feel unsafe and unwelcome. This type of behaviour from staff is unacceptable and has made me hesitant about continuing my membership. Pros: - Good variety of well-maintained equipment - Pool facilities available - Most staff are friendly and professional - Excellent experience with Damian's PT sessions - Okay weightlifting area Cons: - Issues with professional conduct - Safety concerns due to staff behavior - Dated spa facilities need updating

Positive experience: Great gym with all the facilities you would expect. Friendly and helpful staff . The only slight complaint is that some of the exercise machines are broken occasionally.

Negative experience: Bought a one time pass from Hussle gyms and it was absolutely not worth it. I used the pool facilities, which were very run down. The water in the pool didn't smell clean, and the steam room smelled like someone had urinated in it. The spa pool was out of order and I was told by a member of staff "You wouldnt want to go in it anyway, its really gross". After swallowing some of the pool water I came away with a sore throat, which is still lingering a day later.

Negative experience: Pretty rubbish in my opinion. Pool is alright but full of screaming kids quite often, steam room is pretty bad and the hot tub is out of order quite a bit. The gym itself lacks a lot of equipment, there is only one squat rack and deadlifting platform lol. A lot of equipment is also under maintenance - the smith machine having been out of order for months. Read the fine print when signing up as there is a militant three month cancellation window so you effectively need to cancel straight away if you’re on a 3 month membership. Honestly, not worth the money in my opinion and you’re better off going to York’s 100+ other gyms.

Negative experience: After choosing to move gyms I spoke to roko staff to query when my contract ended. I was told it was at the end of the month which worked well with my moving house (I thought)… they were super quick to enforce a 3 month cancellation period. I had been with roko for over 5 years and I can’t even remember singing a contract, and now they’re making me pay when I won’t even use the gym. Terrible customer service and hugely disappointed with the way I was treated, particularly after knowing many of the staff from visiting on a daily basis over years. No consideration given whatsoever. Other gyms don’t do this, so it’s safe to say the way they treat there member is disrespectful. 100% would not recommend signing up as it’s all about the money. No personalisation or anything.

Positive experience: Outdated equipment

Positive experience: All good and quite busy first thing

Fantastic experience: I used to go swimming here and I used to love it. it was such good fun and I would recommend booking a lesson. If your a parent worried about your child's inability to swim, don't worry, come to Roko and your fears will be gone. If your also worried if your child might not get the best teacher, don't worry about that ether, the swimming instructors are really nice and helpful and make sure your child gets the right training. You will get the right prices and the right training at Roko.(please respond) :)

Fantastic experience: Been a member since 2009 , very friendly staff and good facilities.

Positive experience: Lovely staff, very good gym, although the spa area could do with an update.

Positive experience: Well equipped gym, 20m swimming pool with Steam Room and Sauna. Very good local facility

Fantastic experience: Good spread of equipment, pool can get busy at times. Nice place to be.

Fantastic experience: Been going to roko on and off for years . The staff are friendly it’s always clean and well looked after . There is a range of customers of varying abilities and ages so a relaxed atmosphere reasonable and family friendly

Negative experience: Really poor spa facilities - had a day pass to see what it was like as was a member many years ago and it's gone downhill. Looks worn and tired , especially the spa and pool facilities. Not particularly interested in the gym but if I did go I would want the "reward" after. There wasn't a reward as none of the spa facilities worked, jacuzzi was cold. Speaking to members this is a common occurrence and many have complained and been told they haven't got the money to invest in it. If roko don't they will lose customers (and im sure they already have) .

Fantastic experience: Staff always very friendly and helpful, gym floor exceptionally well-equipped and clean, rarely have to wait for equipment. All well-maintained and high quality. Nice pool, sauna and steam room are a nice bonus. Changing rooms are spacious and clean. Atmosphere is so relaxed and courteous. I attend via a Hussle pass obtained through AXA health insurance, so no comment on the issues others might have had with membership contracts. Haven't tried the classes, but they appear popular.

Positive experience: Played 5- and 7-a-side here a few times now and we always have a great time. The pitches are a bit old but there's nothing wrong with them. Staff are friendly and helpful. There is sometimes rubbish that gets left behind by other users on the pitch. If only people could clean up after themselves!

Fantastic experience: Very friendly and relaxed atmosphere.

Fantastic experience: Really nice gym, fantastic pool, plenty of equipment and classes for all ranges. Super friendly staff!!

Fantastic experience: I can not thank the instructors at this gym enough. Since April 2020 I have struggled with long covid and because whenever I overexert myself I become bed bound and off work I thought I may never exercise again. (I had loved spin, yoga and hit classes) I've put on a huge amount of weight as a consequence and just generally missed my old healthy self. In February I discovered steam rooms help the constant tightness on my chest and so joined this cluv. As part of joining I had to see an instructor to come up with a plan. I had no expectation of my condition being understood and expected to be told to do many thing I was incapable of as the effects of exertion aren't visible to anyone else until some time afterwards. However Karen was the employee I met with. And she is so far from 'a karen' that I felt I needed to share my experience. She completely understood long covid and the fatigue element. Devised a very low intensity workout, that encouraged breaks every 3-5minutes, and to only continue to the next stage once my breath and heart rate had returned to normal. To my shock I didn't get the usual fatigue symptoms afterwards and found my fitness began to actually improve. Karen's attitude seems to be the friendly non judgemental and supportive attitude of staff across the board. For example I tried a yoga class today. It was quite a bit beyond my current cardiovascular tolerance. But the instructor was supportive of me sitting out the harder bits in child's pose, gave verbal instructions for accommodations. While I am far from my previous fitness level, this gym has actually given me hope that exercise can become a part of my life again.

Fantastic experience: Friendly helpful staff. Lovely clean pool. Well laid out gym. Good value

Positive experience: Went this afternoon for a guest visit and used the steam sauna and jacuzzi all which were nice and hot the staff were friendly and helpful. The changing rooms were clean and tidy and lounge cafe was a nice space to relax.

Fantastic experience: A very nice gym with supportive staff, nice changing rooms showers, good machines and weights, a calm atmosphere, nice coffee shop, sauna, steam room, spa.

Fantastic experience: Everything you could ask for in a gym and constant availability of sauna + Steam room. Highlight being whole joint has a very friendly vibe

Fantastic experience: Great gym and pool with friendly staff.

Negative experience: Play Football 5 a side Unprofessional manager/referee. Only care for people's money.

Negative experience: Very poor customer service. Don't join!!! My 12 month york contract finished in June. When I informed them I was leaving, was told I had to pay an additional 3 months termination fee (was not made clear when I joined) otherwise they would send my details to debt collectors!!! Disgusting

Positive experience: Nice gym and pool, never overcrowded. Some of the equipment could do with updating though

Fantastic experience: Great Place

Negative experience: I joined Roko on a 12 month membership - I didn’t really enjoy the gym, the classes were good but I didn’t really use the facilities much and I did not think it was worth £50 a month which you are then tied to on a contract. When it came to cancelling you have to give 3 months notice, of which you have to work this out yourself and get no reminders, and so you are effectively tied into a 15 month membership unless you remember after 9 months to cancel. When I gave my 3 months notice I was told that my last payment would be taken out in the July. However, when it came to June I emailed to confirm that my membership would still be cancelled. I then received an email saying that I hadn’t given my notice and my 3 months would then follow from that most recent email, which would have been 3 extra payments. They were quick to sort this out when I emailed with screenshotted proof that I had already given my 3 months notice - but I can’t help feeling this is something they do to a lot of people to get them to continue paying as I have read other reviews saying this and heard the same from other people unless it is brought up.

Fantastic experience: I only signed up this week so it’s difficult to comment on what it’s going to be like long term, but so far? What a place, honestly I’ve looked forward to coming every single day, class gym despite it being upstairs and relatively small, modern and up to date, friendly yet professional staff and the pool facilities are brilliant. At this price point Roko is a pure hidden gem in York.

Fantastic experience: Roko is a lovely friendy ,welcoming club that I've been a member of for a few years now. Opened in 2008 it's now unfortunately showing it's age. Such a shame that when we were in lock down staff didn't take the opportunity to give it a good deep intensive clean and address all the niggling things that needed mending. Missed opportunities.

Fantastic experience: Very friendly, helpful and welcoming staff, great gym and spa facilities. The changing rooms and showers are very clean and modern and there is a really nice cafe to eat drink and relax in.

Positive experience: Great to be back and use the pool again. I only use the pool and have missed it while maintenance was happening. Wonderful.

Negative experience: Very disappointing, Joining classes (especially pump classes which is the popular one) is a nightmare, it is booked very quickly, you have to increase the number of classes.

Fantastic experience: Very good gym. Very nice people.

Fantastic experience: I love this gym. The people who work there and the people who go there.

Fantastic experience: Excellent, my first session since March 2020. So good to return, gym is very organised and clean.

Fantastic experience: Great, fresh, well equipped gym.

Fantastic experience: We joined a few weeks ago but I wanted to use it before I left a review. So far I've been very pleased. The staff are really friendly, the guy who sold us our membership was helpful and communicative and continued to be so after we'd joined, which was great. The staff at the front desk say hello each time we visit. I've only been a few times but if they recognise you they say hello by name, which makes the whole 'gym thing' slightly less intimidating. My gym induction was great, very thorough and the trainer did his best to help me with a long standing issue, despite it being an unusual injury. I'm confident that the advice he has given me was sound and he's already booked me in for a review in a month, this seems to be standard practice to keep members motivated. My kids (aged 4 and 5) and I used the pool at the weekend and they had a lovely time. They now begrudge me going to the gym as they're not always allowed to join me. They are on the waiting list for swimming lessons and I understand there will be other child friendly activities post-COVID. It's really nice that the kids feel welcome at the gym, rather than tolerated, their membership fee being included in mine was a massive bonus and the kids have their own membership cards, which they love. The only downside is that with the current restrictions it can be tough to book slots for swimming and some popular classes. I'm sure things will improve with time and I get the impression they are doing the best they can under difficult circumstances. Also, the 21 free guess passes members receive come as 3 one week passes. A great bonus, but we got our wires crossed and I thought we were getting 21 one day passes... not a big deal but worth knowing.

Fantastic experience: Great staff, nice facilities. Swimming and gym

Positive experience: Good range of machines and free weights not too busy helpfully staff friendly atmosphere. Great place.

Fantastic experience: Great facilities friendly staff Great swim ‍♂️

Positive experience: Great place to play 5-a-side football. Only reason I didn't give it 5 stars is because Covid rules seem wrong. Why leave drinks bottles outside the pitches as this funnels everyone through the gate. Same goes for car keys, why make people put them in one bag as this might encourage people to fumble around for their keys?

Fantastic experience: Felt completely safe returning to Roko. Well organized .stations very clean and equipment regularly sanitised. Just go ready changed..

Fantastic experience: Fabulous to get back to early morning swimming. Super staff, as always ‍♀️

Fantastic experience: Great gym, great atmosphere.

Fantastic experience: Good as always. Staff helpful

Fantastic experience: Decent gym plenty of free weights , friendly staff who no there stuff

Fantastic experience: Great place and good range of equipment

Fantastic experience: Well looked after, very clean gym with decent kit.

Fantastic experience: Great place for any age (adult). All shapes and sizes. Staff very helpful and on hand most times. I love the fact there's a swimming pool, jacuzzi, steam room and sauna after I've had a workout.

Fantastic experience: Nice equipment and relaxing environment

Negative experience: ridiculous, cancelled my contract to which I was told I could suspend for £5 a month (after already paying my cooling off period) upon realising I wont be using again due to work I now have to pay an additional months membership, what a great £80 down the drain. should of never have moved from pure

Positive experience: Excellent Facilities, nice staff, but expensive membership. Worth mentioning that the food on offer is great value so the gym is also a good place to get a meal or be social with other gym-goers. If you can afford it this is a nice gym

Negative experience: Worst experience you could possibly have if im honest, i joined Roko York on a 3 month membership and the pool and gym was good but not a lot there. When i signed up it was very fast and details were not explained and they dont tell you everything. I then came to cancelling my membership and i went into do so and they said i couldn't do it. However, i knew i could and argued with the gentlemen who then realised that i could cancel, i then cancelled it and two payments were taken when they shouldn't have been, i then spoke to Lynn in the accounts who actually was helpful, she said the paper went missing so thats why payments were taken, she then claimed they would be refunded and i am still waiting and there is just no urgency or update of what is happening, just Join somewhere else.

Fantastic experience: Possibly the most comprehensive range of classes in York for all abilities, decent equipment, pleasant facilities and excellent group fitness instructors, personal trainers and gym instructors - what more do you want? This is a place for everyone - it's a good place to work out and actually enjoy yourself - a big family of people doing their bit to get to where they want to be. Go and have a look. It might be what you've been looking for!

Fantastic experience: There are 2 pools, a children's pool and a larger 20m pool where anybody can enjoy the water. There is also a spa area, which is wonderful. All round it is a wonderful place to be...

Fantastic experience: Excellent facilities and friendly staff

Fantastic experience: Love it. Good value

Positive experience: Ok health club, much the same as others in this bracket, reasonable pool and prices.

Fantastic experience: Great place!Friendly team,not over crowded.Worth paying that little extra for.

Positive experience: Good gym with some great classes and staff members, however customer service is very disappointing. Join the gym for 3 months contract, without any notice that we have to cancel membership straight away if we don't wish to stay another 3 months. Overall, there are many better places in York, at least with a much more helpful and client oriented customer service.

Positive experience: A well appointed gym with great facilities and pleasant staff. Customer Service could be improved. Watch out if you join up on a special offer membership price. Our membership fees went up after 12 months. There is also a 3 month cancellation notice period. Although these were apparently explained at the time of joining there was no reminder that we were approaching this date. Had we known we would have given notice 3 months before our contract date. A simple email would have resulted in us not being effectively tied into a 15 month membership. Having spoke to Anthony he has said that he will bring this up with the GM. On the whole though I have enjoyed my time with Roko but the experience has been soured by some poor customer service.

Fantastic experience: Good facilities, staff friendly and helpful.

Positive experience: A good all round gym. Polite staff, good equipment but could do with a few more specialised machines. To the idiots who give this a one star I suggest you have a word with your self and leave because you're the type of people no gym wants on their premises. Second best gym in York only beaten by David Lloyd which is astronomical in price. Highly recommend.

Negative experience: You need to get a membership for a year to get the benefit of the facilities otherwise don't even attempt; its a rip off unless you have £££ to spare. Poor customer service, otherwise great gym facilities.

Fantastic experience: The football pich is good