Village Gym Bournemouth

Positive experience: Good stay, overpriced burger and chips cooked in fat that wasn’t hot enough. And a teaspoon of coleslaw in a ridiculous plastic pot. How much to give a bit more coleslaw with it? Work your costs vs satisfaction, is like at least a couple of mouthfuls of coleslaw with my expensive burger please

Negative experience: It is very average. Classes are always too full and lack of variety. Can’t wait for my membership to finish to be honest. Popular classes are not on very often and classes that require equipment are held in smaller room. Barre has decreased to once a week. There is hardly any time between classes for the change over. The showers in the family changing room are always gross and there’s a horrible smell. The female changing rooms don’t have actual changing cubicles - just one little space where you can get changed in private. The gym is always very busy and it’s hard to predict when to go to avoid crowds. The instructors in the class give limited prompts regarding proper form. If you’re doing yoga in one room you can hear loud club music from next door. When you lay on the floor you can see the ugly ceiling tiles with water damage and spiders in corners.I’ve even had my water bottle stolen! Who would do that! Asked the front desk they didn’t have it. And you can get Les Mills on demand for way less money and not deal with any people by doing the same thing at home. That is what I am going to do when my membership ends in two months - I purchased the whole gym set with proper metal for less than the year membership.

Negative experience: I was eager to sign up today. After visiting with my brother in a bid to use a guest pass, I got declined because I had no driving license or passport to show. The guest pass, or website does not disclose that this is a requirement for entry... there is a sign at reception although the sign is about as useful as a concrete parachute, given that i’d already driven 30 minutes to get there. Crazy that I didn’t get ID’d for the beer I purchased at the bar though? I’ve worked in the fitness industry for over 10 years and have never come across such nonsense, even in London. The reasoning seemed even more ridiculous because “somebody had broken into a locker so it’s a cover” yet the car park has cctv and likely ANPR, which would seem like a more logical way to deter people without assuming upon first impression that I’m going to break into someone’s locker on my first day. The staff didn’t want to help at all and clearly had a very corporate mindset with no intention of actually helping a potential customer, I’m sure that once this gets read there will be a google friendly response that makes them seem approachable and appealing. I’m shocked at the lack of engagement, at the very least they could have offered me a tour which, as far as I’m aware is not only good service but one of the best ways to initiate a sign up. Long story short, I ended up going somewhere else and immediately felt welcome, had no trouble getting in and best of all, I didn’t feel like I was an 18 year old entering a night club.

Fantastic experience: I had moved to Bournemouth for work for a short time and I must say the team at this Gym have been absolute gems.. I have been a member at several other gyms, since I move about but this gym takes the top spot. From other members to the staff team and availabilities, one of the best experiences I’ve had at a health club.

Negative experience: Very small floor space. In rush hours, there is no room to move, let alone exercise.

Negative experience: I was charged extra for a class that I was told 10 pounds and they charged me 25 pounds. Luca! He is a nice guy very professional with an excellent customer service. The girls at the reception with a bad service, bad treatment.

Negative experience: Terrible customer service today whilst using classpass. Should have not gone after there was a review saying the staff didn’t know what a classpass was.... Travel all around the country always using classpass for gym access however this morning wasn’t able to gain access due to incompetent staff saying I need physical ID to access. It doesn’t state that on the class pass page otherwise would have brought with me. I had a picture of it but even that wasn’t enough. Do these guys think they’re running a nightclub or something?

Positive experience: First time visiting during the summer holidays, decided to go for a short family break. Great big car park, nice entrance. Big clear sign, Starbucks on site, restaurant and bar on site as well as their own gym/health club with steam room and sauna. Rooms were nice and bright and spacious. We had a nice walk in shower, only downside was no bath mat inside and I have two small children so I had to request one even though I had mentioned prior arrival. The check in process was very straight forward and easy they also have self check in points for a speedy process. Receptionists were friendly and welcoming overall. Nice lounge area with a tv for anyone who wants to just sit and relax. Unfortunately we didn't have time to visit their restaurant but I would definitely consider going back to this hotel just to try the food and vibes they had to offer. We didn't have breakfast as there wasn't a good wide enough range unfortunately neither for the kids or ourselves and didn't really cater to all needs which is a shame. You should really consider offering a continental breakfast as well as a hot breakfast buffet option but with a wider range of options suitable for children as well as adults. I've only knocked one star due to the points I mentioned but I would recommend this hotel to anyone looking for someone decent and nice. It's also close to the town centre and many others attractions. Don't miss out. There are stairs as well as a lift available to the guests. We made use of the swimming facilities as well as using the steam room and sauce for over 16's which was also very relaxing too. They have set times to follow which are given to you upon check in for family swim times and also provide you with a locker key and towel when entering. The reception manager was very professional and he made a seating area for us one night where there was no where to sit and arranged a space for me and my two children and also gave my children two big chocolate coins which was very kind of him. There was also a lovely man in the Starbucks on site called George who was very friendly and warm and he also made us smile with a great honest service which is always nice. My children enjoyed their time as did we and I hope we can return sometime soon. Overall it was a nice and pleasant experience and we look forward in returning in the nearby future.

Fantastic experience: Great gym.. super busy at peak times

Positive experience: For relaxation it’s decent for the pool and sauna etc , iv been a few times on a day pass . If you compete in powerlifting or alike then the gym equipment isn’t for you , as it’s very basic , if you join for the other facilities then your good to go . Starbucks is a win if you work in RBH too

Positive experience: Lots of equipment, v popular gym. Could do with paper cups for the water machine.

Fantastic experience: Today I have some difficulties in the gym, thank to Ayham who jumps to help and sort the issues in very nice and professional manner. I couldn’t thank him enough

Fantastic experience: A friendly place to exercise

Positive experience: Good gym with loads of activities to do

Fantastic experience: Antonia’s Dance Fit today 15 August 2024 was wonderful! Such great music and energy made the whole class raise their game

Fantastic experience: Great staff, new equipment, and a wide variety of classes. The atmosphere is welcoming, and the instructors are top-notch. Highly recommend!

Fantastic experience: Friendly bunch and always happy to help :)

Fantastic experience: Fabulous place for a work out, the place is clean, plenty of machines, areas to work out, you can go to the link to see if the machines are busy. The pool is great 25mtrs long, fab area to sit and chill out too.. people are friendly that go too

Fantastic experience: Amazing! Best gym and spa

Negative experience: Way too busy at peak hours for the price.

Fantastic experience: Wonderful pool, sauna etc. The staff are just so helpful. I love to go there every week to do my exercises in the pool. Definitely recommend the Village.

Positive experience: Very costly

Negative experience:

Negative experience: People in their don’t respect anyone if u are asian ,black American and Arab they definitely won’t respect you they just keep on bullying people who are working out saying things they shouldn’t like gossiping between them and loud voice so you can hear them and they say deserve to be kicked out or they say who let her in also the workers don’t respect people if you are white you’re good but if you are not, it’s not your place

Positive experience: Just had a coffee had to wait sometime for it.

Fantastic experience: Lovely gym and amazing staff

Positive experience: Never too crowded, good classes. Would get 5stars if all the techno gym equipment actually connected to my watch!

Fantastic experience: I've been a member of the Village gym for 3 years now and I love it! I went from never being a member of a gym to now going most days, and I have to say it's all down to the wonderful PTs, in particular James Hook, James Lelliott and Michal who are always so knowledgeable and helpful, they have pretty much built up my strength and fitness from scratch (and they run brilliant Burn classes!). The members are friendly and the equipment is really good so overall I'm very happy with the village gym. My only negative as a member would be I do miss seeing the gym staff being around the bar area/Starbucks because it used to build a good rapport with members using those facilities, creating a good vibe across the village as a whole, whereas now it seems they are segregated away.

Fantastic experience: Lovely atmosphere, great pt sessions and nice gym! I love the pool especially in the evenings when they dim the lights feels like your at a spa nice Starbucks only thing I would say is the restaurant it’s great but more vegetarian foods would be nice !!

Fantastic experience: Excellent service, brilliant staff, wonderful place :)

Positive experience: Great gym and nice range of equipment BUT recently it has been too hot in the gym to train properly. I tend to visit in the evening so I don’t know if it just gets warmer as the day goes on as more bodies generate more heat, but a good air conditioning system should allow for this. Please sort it out, I have heard other people mention it too to front desk staff so I know I am not the only one noticing it.

Fantastic experience: Good gym. Always been treated with kindness and respect by one of the staff members called Cameron

Negative experience: Ive been a member for several months now, i have enjoyed the facilities but am appaled by the management and customer service at the front desk. Yesterday the blonde woman at the front desk denied my partner access because of no photo ID. He brought his ID on his phone his driving license and passport. We also offered to prove legitamacy through social accounts and pictures but no we need physical ID. What is this. Think 25?! Youd think for a member ship that costs £60 they would be more lenient . I get the rules are the rules but we were met with instant passive aggressiveness and we drove 30 mins to get there just to be turnt away over no ID. Appaling

Fantastic experience: The best <3

Fantastic experience: Been a member of the village for 2 years now and the best thing about the Village is the staff & instructors! Shout out to Eden, James, Cam, Roxy, Serena and Charlie. The village has everything you need sauna/steam, classes, discounted food in the pub area and Starbucks. Best gym in Bournemouth for sure.

Fantastic experience: Great gym! Loads of classes, nice pool area and really friendly instructors/PTs!

Fantastic experience: Great gym with great instructors, staff and members

Fantastic experience: I have been a member of the village gym for about 3 years now . I can honestly say it’s the best gym I’ve ever been to (I’ve been to a lot ) The facilities are amazing , clean , up to date and always improving . The members are all lovely people but my sincere gratitude goes to the staff. They really are outstanding. So helpful, friendly, kind and very efficient. I want to say a special thanks to James Hook and Michal . These guys are special people . Unbelievable at what they do and go above and beyond for anyone they meet . Thanks guys and thanks Village gym Bournemouth. Alice xx

Fantastic experience: Love the gym, it’s lovely and spacious with a good range of cardio and different types of weights. Recommend to anyone, the staff are lovely as well. Only annoying thing is that staff can’t book places on gym/aerobic classes

Fantastic experience: Village Gym Bournemouth has been an absolute delight! From the welcoming staff to the well-equipped facilities, every visit has been a pleasure. I tend to go almost every day and the cleanliness and organization are commendable, making workouts hassle-free. The variety of classes and equipment cater to all fitness levels. Plus, the atmosphere is always upbeat and motivating, specially during Burn classes. Highly recommend to anyone looking for a fantastic gym experience as well as having a relaxing time swimming or toasting in sauna!

Negative experience: I give them 2-star because the place is clean, otherwise it would be 1-star only. If you buy Day Pass, it is horribly expensive, and you don't even get a towel in the price. I needed to ask for a locker band, and it was given with pain. The swimming pool is divided into 3 lanes, of which one is occupied constantly by swimming lessons, second by parents with kids, and you left with one lane for all others. Sauna doesn't work, even 15 minutes not enough to get properly wet, and you feel cold air coming inside. Steam room was ok. Finally, the Spa... it is actually a big word for that tiny pot, barely fit 4 people when squized. It is off more than on. It's really hard to get its benefits. I appreciate cleanliness and nice working showers, but that you can have at home.

Fantastic experience: Great experience overall, breakfast well prepared and fresh. Would definitely recommend!

Fantastic experience: Great place,great staff.

Fantastic experience: Great pool and facilities. Always nice and tidy. Friendly staff

Negative experience: No customer service

Fantastic experience: Great

Fantastic experience: Another stay at this fantastic hotel. Based on previous stay, I decided to book a other stay over Boxing Day. The hotel was quite for obvious reasons but the service standards were Impeccable. Check- in is seemless. And from hereon every moment of the stay was very nice. Worth exploring the on-site gym and pool and the evening pub and grill. They have lot of choices to pick. And to add it was premier league night so enjoyed the bar and drinks with magnificent 120 inch screen. I would definitely recommend this place just 15 minutes drive to the beach.

Fantastic experience: Great gym with a really nice pool area. If this place was an aminal, it would be a peregrine falcon in a dive with swimming trunks on. It's slick, awesome, and good for swimming, too

Fantastic experience: Great place to train. Modern and looked after gym kit. 4 types of running machines and bikes, classes taking from body combat to yoga and spinning. Probably trainers available from £25 - £35. Members get 25% hotel rooms food and drink at the bar. The spa with sauna and actual cold shower is great. Steam room not my thing and Jacuzzi only big enough for 5. However 25m pool and all in all for £55/ month is good I think.

Fantastic experience: Great pool ,sauna ,jacuzzi and steam room

Fantastic experience: Great place to relax and calm down after a long day in the office.

Positive experience: It was not ad good, as before. Sauna was very crowded and not hot enough. The water was colder, than it should be. All in all it was not fun for me.

Positive experience: Decent size gym and the pool area. Large changing rooms. Gym has the main equipment, loads of cardio, little less weights. No smith machine, but has squat racks and other stuff also. The only real downfall was that two times we've been there, we were not lucky to catch a jacuzzi working. Apart from that, it is a good place to be.

Fantastic experience: Really considering joining here the staff were very friendly and knowledgeable. Giving us good options for membership and the facilities are lovely and clean. The food is excellent a bit pricey but worth it at the same time....and frozen pina coladas!!

Fantastic experience: I'm going 2 times a week at the pool and sauna and I love it

Fantastic experience: Very well maintained swimming pool, excellent sauna and steam room

Positive experience: It's great! Clean facilities, nice staff and the general atmosphere is calm. Only a 4 out of 5 for the fact that the lockers electronic bracelet sometimes do not work at all. Which isn't great considering all my wallet, keys and clothes are in there. But otherwise very good

Fantastic experience: Member for 6 months, I enjoy every aspect of the place, especially the pool area.

Fantastic experience: So relaxing

Negative experience: Awful Gym, Awful service. I was met by a red haired lady who toured me and my husband around the premises as if we were dementia patients. Her attitude was awful and to think she’s a manager (I know this because she continuously went on about it). DO NOT VISIT

Fantastic experience: Is the best gym in Bournemouth, I will say. They have the best classes.Clean swimming pool,jacuzzi. The price is a bit high but is worthed .

Fantastic experience: Heaps of cardio equipment. Plenty of free weights. Great area for functional training. Lots of space. Members are friendly and polite. They have studios so can use that area as well.

Fantastic experience: I've recently joined this health club and I'm impressed with facilities. The pool is the perfect temperature and size, the changing rooms are clean and the new steam room is lovely! The gym is packed with the latest equipment and there is a good range of classes. The staff I've encountered so far have been friendly and helpful, with a special shout out going to Carolyn who has gone over and above to make sure I can get the most out of my new membership and has made me feel relaxed about venturing back into a gym!

Fantastic experience: Nice relaxing swim and lunch after in the bar.

Fantastic experience: This is my favourite gym in dorset! it's really hard to find an efficient, clean & hygienic and gym class. !!

Fantastic experience: Good facilities and friendly staff. Good sized pool and sauna. Decent sized gym too. Can get busy at peak times but that is to be expected with how good the facilities are

Positive experience: I would recommend this gym to everyone. The equipment is first class and well maintained. The changing rooms (mens) need a good cleaner and keep toilet rolls in plentiful supply. The Pt's are very good, although Jason Kernan is particularly good at what he does, he is a genuine nice person and very willing to help, nothing is to much trouble for Jayson, he will go out of his way to help you. Top notch.

Fantastic experience: I joined village gym in August 2022 I am disabled I've lost the use of my left hand and my right hand is going the same way I also have multiple health issues. Where I was no longer able to do weights but then I met one of the personal trainers Jason who sat down with me asked about everything that I was going through and I have to admit since getting to know Jason my gym days have got so much better with his help and support and pushing me I've finally been able to pick up a dumbbell again only light but it's something. I would highly recommend Jason if you are looking for a personal trainer as he will never give up on you and will eventually get you doing things that you thought was not possible. I really cant thank him enough for everything he has done for me I've not just got an amazing PT but I've also got a friend for life. He is so understanding and if he isn't sure about a condition he goes away research what it is to know how he can help you best. Thank you Jason for everything.

Fantastic experience: Jason is amazing, the best PT and member of staff, big up Jason with the big muscles and even bigger heart ❤ good facilities too.

Fantastic experience: I love this gym! I use it almost every day. The showers and changing rooms are always clean. I particularly like the classes they offer and the staff who run them are lovely!

Negative experience: If you want to be a member of a gym where you have to stay up till midnight or wake up at 5am to book into the following week's classes & then only end up on a waiting list with no guarantee there will be a space for you, The Village is for you!! Oversubscribed with members following a recent new membership drive, the Village has zero consideration for its members. The latest problems with class space have been bought about because of poor capacity planning, i.e. signing up new members without considering whether there are sufficient classes to accommodate them. Would highly recommend the Village if you want: - to be stressed out & lose sleep over whether you can maintain your fitness programme, - you don't need 8 hours sleep and are happy to join in the scramble to book a class for the following week, - you are happy to pay for a monthly or annual gym subscription & also to incur additional expenses paying to go elsewhere to do classes because they are so overbooked, - you don't mind driving aimlessly around the car park searching for a parking space, - are looking for inflexibility in membership packages.

Positive experience: Visited for the first time . Jack on reception was very helpful. Would definitely return

Positive experience: Small gym, dirty and seriously needs a total refurb and sprouse up. I’m a member of the village in farnborough and this one is very disappointing in comparison given how back Bournemouth is.

Negative experience: I am really disappointed with the quality and standards of this gym. It is an expensive gym and it has been 2 weeks with the virtual spinning broken, 2 weeks that steam room is not working. One of the washbasin on the toilet of women block for a long time. The taps in the toilet are dirty (limescale ) which is easy to clean with a special product. Machines in the gym are broken. Additionally, there is very little numbers of classes with a real instructor, most of the classes are with virtual instructor. I really regret I joined to this gym. To tell the true, the cheaper gyms in Bournemouth are much more better than this one. I am a person who appreciate the good quality as you can see in my reviews and when it is a good service or product I will recommend it but when it isn't then I will tell the true.

Fantastic experience: Good place to get fit. The changing rooms are clean with no wet floors like other places. There is a pool, steam room, jacuzzi and sauna.

Fantastic experience: Village Gym is by far the best gym in Bournemouth especially if you enjoy a heated pool, sauna and steam room escape from winter weather. Gym equipment always clean and worth every penny. If Gym is your happy place then this Gym is worth a try. Good for mental well-being.

Fantastic experience: Very big gym with friendly staff absolutely recomand and lots of suport and very nice pool and spa.

Positive experience: Joined the gym for 3 months now. I love the heated pool, sauna and steam room. The gym is decent sized small gym with some free weights area. A-bit crumped but can get around. It can be busy at peak times like any others. Car parking is great and free for 4 hours. The reason for giving only 3 stars is, I cannot stand the poorly maintained, filthy shower cubics and toilets. Used plasters, body hairs, dirty toilets, etc every time i visit. Worse, they would not allow to cancel my membership as its one year contract. Cheers! Happy New Year Everyone.

Fantastic experience: Friendly staff Great pool and spa Lots of classes available Delicious food in the restaurant

Positive experience: All good, pool was a bit cold though..

Positive experience: Had troubles regarding cancelling my membership however that has now been sorted, so I have changed my review. I would just say going forward staff should be checking that they have kept customers in the loop.

Fantastic experience: I have been a member for almost three years now. I would highly recommend this facility as the staff are friendly and helpful, which fosters a welcoming community place to be enjoyed by all.

Negative experience: Just cancelled my membership due to extremely poor cleaning facilities. Dirty plasters were near jacuzzi for over a week even thought told the manager..Men shaving in the sanua, people going around with mobile phones in the Poole facilities. People braking into lockers, travellers coming into changing rooms. The list goes on. What I thought would be a lovely place to relax in turned out to be nothing but stressful.

Positive experience: Good selection of classes. Swimming pool and facilities good. Steam room been out of action for over 3 weeks so slow on repairs. Parking can be a problem.

Negative experience: Ridiculous service and impersonal response from Village Gym when trying to cancel my gym membership, would thoroughly recommend never putting pen to paper with them. Next-to-no customer service and make it extremely difficult to speak to anyone. As for the gym itself you’d expect a premium product for the price you’re paying (and locked into for the foreseeable), however you’ll get an average amount of equipment with an oversubscribed user base, “aircon” that is just wheeling out a large fan and opening the windows and pool facilities that are regularly closed. Worth saving your money and going to a people-centric gym like PureGym or similar, you’ll have access to more equipment and a real life customer services department for a fraction of the price.

Fantastic experience: Nice clean place. Helpful staff. Nice pool. Not to deep for the young kids.

Positive experience: Limited range of gym equipment and some free weights, but enough to get by. Never too busy, even in peak hours. Facilities always feel clean and good to have use of leisure facilities (pool, spa, steam, sauna).

Fantastic experience: We have had an amazing stay at the Village in Bournemouth, Jack on reception in particular was a brilliant help, especially when we needed a fan for our room. Would definitely stay again.

Fantastic experience: Full equipped facilities, lovely staff, very clean. Love spending time there

Fantastic experience: I have been using the facility for over 2 months now.. I am very impressed by how friendly and helpful the staff always are. In addition to the professional staff, both the gym and pool area are well maintained and impeccably clean. I would recommend the village to anyone considering a new gym in the area.

Fantastic experience: You made my day!!!

Fantastic experience: Excellent facilities, staff are very helpful :) great value for what you get there and the bar area has a lot of atmosphere

Fantastic experience: Staff are amazing at this gym, Luis has been so helpful especially, cannot fault the atmosphere. Equipment is all new, well maintained and always being updated!

Negative experience: Don’t join spend your money at west hants-There isn’t enough parking and gym members are no longer a priority and being told you don’t get parking with your Gym membership despite there being no alternative options, staff are lovely but the village as a company are not interested in members.

Fantastic experience: Brilliant gym great staff also

Positive experience: Great gym great facilities Very nice staff would recommend

Fantastic experience: All staff make you welcome 100%

Positive experience: Really like this place due to cleanliness, helpful staff & how much there is on offer for the membership fee! Left one star off due to the general upkeep of facilities, as some repairs are well over due now.. Other than that…..

Negative experience: Poor experience with local Village Gym, they are all over you to get you to sign up then the customer service drops through the floor and they couldn’t care, even the management in the gym are rude and arrogant, totally unprofessional and unprepared to help..! Equipment doesn’t work in some instances and lots of equipment needs to be replaced.! I only joined for 10 days, that was enough, I will be moving on to a gym that cares about their customers and want to help.!

Fantastic experience: Great pool and changing room is 1st class.