Bannatyne Health Club And Spa

Negative experience: My daughter had purchased a spa day for two with lunch, which I booked for yesterday with a friend. When we arrived, I was told the booking u der my name was booked for 4 people. Two at 12pm and two at 12.30. I corrected the staff and advised them that the booking was only for 2 at 12.30pm, only to be told we could only have half of the hours treatment, I had been told we would get. The treatment we did receive was first class and the two members of staff doingthe treatments were lovely. We went downstairs for lunch, also pro idea with the package, only to be told they did not have cafe staff and re option would take our orders, but we could not have the menu items, only either a toastie or pannin which were prepared prepared and either tea or coffee. A small salad packet was also provided. After this very disappointing lunch I went to the desk, only to be told that the staff didn't know how to process the voucher which still had around £30 to be used. I was told a manager would be I touch with me today. This has not happened. An extremely poor, unorganised place to book a spa and the only reason I am giving a star is for the staff, but certainly not for the experience.

Fantastic experience: Best gym I've ever been a member of. Great facilities and friendly staff.

Negative experience: My husband bought me a voucher for a birthday present to have us a little spa day as we went for one here a few years ago which we enjoyed. First off we hired the spa bags and used the gym facilities. Although state of the art equipment in the gym, many of the machines were out of order. After using the gym we returned to the changing rooms to change into our hired robe and flip flops to head along to the spa. The changing room themselves looked a bit tired but that's not such a big deal. The robe only just fit me (I'm a size 14 so not overly large) so i knew straight away it wouldn't fit my husband. When meeting him, he had to head into the spa area in his workout gear at to no surprise the robe wouldn't fit him. The flip flops provided were also extremely uncomfortable. Regardless we headed on up to the spa relaxation area until we were to be called for our treatments. The water dispenser was completely empty and we were booked in for the first treatment time available at 10am and 2 of the ceiling spotlights were flickering the whole time, creating not such a relaxing environment. The two ladies who took us to and provided us with our treatments were fantastic, we couldn't fault them at all. Very friendly and professional. After our lovely treatments we returned to get changed and I went to use the toilet to which after using I realised there was no toilet paper in my cubicle! I sorted myself out and went to one of the other 3 and none in that, carried on to check all cubicals and each single one was empty which was extremely disappointing. General consensus being the treatments were lovely but the environment and facilities weren't relaxing and up to par. I feel disappointed for my husband who tried to give us a lovely treat to which we both left feeling a bit underwhelmed by.

Fantastic experience: Bannantynes in Inverness. Great pool, sauna, steam room and gym. Plenty of machines.....never had to que.

Negative experience: My child attended wonderful swimming lessons with great teachers here, but the booking and organising was messy on their part. Then an outside company came in (after my child had already started her new lessons) and told me the price was doubling, effective immediately, pay or cancel. This is unfair on my child and quite frankly, just greedy.

Negative experience: Disorganised, booking system does not work properly for booking spa treatments, I used to be a massage therapist. Found beauticians massage technique uncomfortable and poor and she was doing the treatment fast and in a stressful manner. They tried asking for more money at the end to what I booked, not going back

Negative experience: Do anything they can to prevent you leaving. Even when you have finished your contract

Fantastic experience: I would highly recommend people joining this club, everything about it is amazing- the gym, sauna rooms, steam rooms, jacuzzi and swimming pool. It is always clean.

Fantastic experience: Lovely and clean gym swim and sauna

Negative experience: One of jacuzzi is off from long time .The kids should be only till 6pm. but after 6.pm is still private lesson for children.Boys of 10 age in women changing room THIS IS NOT ACCEPTABLE

Negative experience: I really like the trainers, the manager, who tries very hard, but it's starting to become impossible to get into my favorite classes... A huge number of people want to join. The swimming pool is always full, full of children in the afternoon. The jacuzzi is only working, so I don't remember when I could use it.

Negative experience: I was quite happy to pay nearly £48 a month for this membership, however the pool has now become unusable. If you’re lucky enough to find your way through the crowds of parents blocking the route to the showers, pool and jacuzzi you’ll be greeted by a swarm of screaming children who have taken over the pool. Doesn't seem to matter what time I go, it’s absolutely impossible to swim laps.According to the policy, children should be there until 6 p.m. Unfortunately, classes are still held after 6 p.m.!!!!!

Negative experience: Went in after a long day at work though I will go in for a swim. Then to be told it £25 what for a swim the lady said yes shocking. Will definitely not be going in..

Negative experience: Friendly staff but extremely difficult to get booked into the Aqua Aerobics classes in Inverness. Sometimes 22 people on waiting list. Tried to get booked into a class tonight for one hour without success via the app. Too many members and not enough classes. Seriously considering cancelling my membership again.

Negative experience: Pool has become unusable. I was quite happy to pay nearly £50 a month for this membership, however the pool has now become unusable. If you’re lucky enough to find your way through the crowds of parents blocking the route to the showers, pool and jacuzzi you’ll be greeted by a swarm of screaming children who have taken over the pool. Doesn't seem to matter what time I go, it’s absolutely impossible to swim laps. One of the jacuzzi's has been broken for 2 months now, would have thought it would be fixed by now considering all this extra money the swim school must surely be taking…

Fantastic experience: Had a facial today and was so wonderful- Aimee is excellent beautician - so well informed about products and focused on making customer feel special - if going to spa I would recommend asking for Aimee and of course, the facial - you won't be disappointed

Fantastic experience: Great staff great equipment Very clean gym and pool Classes are hard work but very fun Gym staff are knowledgeable and approachable Only thing id add is a hack squat

Fantastic experience: Plenty of equipment. Good value for money. Staff very polite.

Fantastic experience: Lovely relaxing treatments and awesome facilities. Left feeling very relaxed and rejuvenated

Positive experience: Was nice place and the people felt nice. Just perhaps felt I needed more the welcoming feeling.. Didn’t feel so comfortable in the space. I felt something was missing..

Fantastic experience: Went to Inverness for a relaxing holiday and what else can be more relaxing than a Spa? The £25/- day pass is totally worth it. The facility is very well maintained and managed. The staff is really friendly and good and everything is very hygienic and clean. Would definitely go again when in Inverness.

Positive experience: It's a nice place apart from some of the facilities weren't working on the day and I must say it was an amazing massage.

Fantastic experience: Great range of gym, spa and health facilities. I only used the gym and in particular the classes. There are loads of machines and plenty free weights, benches and stations, staff available to help with any questions. You can book the classes a couple days ahead and there's a waiting list if the class is full, it'll alert you when there's a space. Kind and friendly staff, there to help and encourage whatever you are doing. Good showers and large locker area. Has a good feel to it and a nice place to train. Parking outside was abundant, in a local retail park so that was very handy.

Fantastic experience: Excellent service from polite, professional and friendly staff at the Inverness Health Club. I was inducted by Liam, who took the time to explain the different options available for membership as we toured the site. I signed up there and then and Liam got me kitted out with my band and also a fob for my kids who can use the pool for free, under my membership. Was able to arrange an appointment on the same day with Jackson to prepare my Healthsmart 6 week training programme. He was understanding of the couple of limitations I have and adjusted the exercises in line with this. A really personalised service instead of the cookie cutter workouts offered by other gyms in the area. So glad I decided to chose Bannatyne to restart my wellness journey.

Fantastic experience: Courtney really worked her magic today in the Spa. The treatments are always top notch but today's was exceptional. I've not felt this relaxed and Chilled out in a very long time. The cafe was lovely too, as was the atmosphere.

Negative experience: I feel its absolutely extortionate for what it is

Fantastic experience: Lars at Nessie is highly recommended for back issues

Fantastic experience: Great prices

Fantastic experience: Great facilities and knowledgeable staff

Negative experience: Don't come here! The manager was the worst, and tried to charge us a fee for a service we never booked, and tried to blame their junior staff. They lost out on our business. Went to Kingsmill Spa instead, where the people were great

Positive experience: For what they charge for the membership, the facility is overall outdated, the changing room is in need of a due up. The gym equipment is not that great, the area for weight lifting is too small. I booked a massage and it was supposed to be a deep tissue, but the girl had barely any strength in her arms/hands. The staff were always nice and helpful and the classes were good, so 3 stars only because of the staff, otherwise it would have been 0. Ohh, and if you want to cancel you need to give a months notice and you can't do it from the membership portal, you need to do it either in writing or on the phone.

Fantastic experience: Really enjoyed our visit this past weekend. Had a Wowcher for a couples massage, we'll be turning up earlier next time so we have more time to use the rest of the facilities. The whole team were lovely and welcoming, which really put our nerves at ease. Would definitely go again. :)

Positive experience: Very relaxing spa treatment experience

Fantastic experience: Had an amazing massage here, felt so relaxed afterwards. The relaxation room is so lovely!

Negative experience: Have only ever used the pool, so can't speak for what the gyms like. Something is always not working or open when visiting, for the price of membership its not good ! Very very tired looking facility's pool tiles missing or loose, saunas the wood is splintered, steam rooms bulbs out and tiles cracked. Changing rooms are cold and old. Oh and if you get a membership beware if you want to cancel early. Overall very expensive for very little. Much better places else where.

Fantastic experience: Great place

Fantastic experience: Great experience and a great place to relax

Fantastic experience: Quality gym

Fantastic experience: Friendly staff. Very helpful and keen answer any questions

Fantastic experience: I love my massages here... so so relaxing

Fantastic experience: Had a fantastic massage from Emma today, made to feel very welcome and relaxed from entering at reception, up to the relaxation room to wait and the. In with Emma. I’d booked a deep tissue massage to work out all my knots and tightness in my shoulders and neck and Emma was fantastic. Highly recommend

Fantastic experience: Just a pleasure from start to finish. Amazing Full body massage. Will definitely be returning myself & delighted to recommend. Thankyou

Negative experience: Shocking customer service. Wanted to join the gym but there was no one to show me around. I was told that there will be someone to show me around but in a week ! I was told someone will call me on Saturday to arrange a viewing with me. Well that never happened. The women at the reception was unpleasant, unhelpful and generally needs a good training in customer service. I went and joined elsewhere.

Fantastic experience: My neck and shoulders have been hurting me for weeks now and it finally got too much for me today, I knew it was a long shot but I called to see if I could get a back neck and shoulder massage ASAP. The woman on the phone said they were fully booked but kindly agreed to take my number and call back if there was any cancellation. She called me back almost immediately and booked me in. I've just come out from my massage with Amy and I feel a million times better. I can't even say how grateful I am. If you're reading this lady on the phone and Amy, thank you so much, you are absolute angels xxx

Negative experience: Annoying lack of customer service … on the one occasion that I forget my bike padlock key, I asked the staff if it would be okay as I needed to get my days training done for a 10 day endurance event across the alps this summer, also to get to the gym I had cycled 5miles after a 12hr shift … a friend of mine had also previously said she had left her bike inside. I guess it depends on the member of staff you get, but a little bit of customer service wouldn’t of gone amiss … Ps: when advised I would be cancelling my direct debit, rather than deal with the situation and a supposedly valued member, the member of staff was more interested in pointing out that I was stuck with them under contract for a year like SKY or a mobile phone contract, so beware if signing up … disappointing

Fantastic experience: So relaxing, can't wait to go back. Thanks to Craig for sorting our booking to enable us to do what we wanted.

Fantastic experience: Very friendly, helpful staff. Very good hot chocolate drinks.

Fantastic experience: Been a member for many years ! Love the place .

Positive experience: Nice friendly gym. Changing rooms a little tired but otherwise really excellent. Never too busy and plenty of equipment and classes. Nice quiet pool.

Fantastic experience: Excellent facilities (everything available even with current restrictions), staff are friendly, spa days are good value for money and facilities are well maintained. The spa area is quiet enough, the pool is quite cold though! The massages are top notch - probably the best Bannatyne in the country and I have been to a few!

Fantastic experience: Great gym, great classes and great staff

Fantastic experience: Had an excellent Full Body Swedish Massage from Louise. Was really happy to finally get a therapist who actually applies good pressure when you want a deep tissue massage! I felt amazing afterwards and will definitely be back. Highly recommended! :)

Fantastic experience: Fabulous love going there for the Las 14 yrs

Fantastic experience: Excellant venue caters for all ages, staff doing a great job under very difficult circumstances recommend this gym to everyone Well done !

Negative experience: A very unpleasant experience with a therapist that needs to have a few more year's experience, i was forced to wear a mask when laying down face into a hole where I could not breath!! The massage was weak and pathetic very disappointed

Negative experience: Had voucher gifted from my job. Arranged 30 min back massage. From time you stepped into the room the time probably started to count. Me and my colleague was surprised, that you can call it massage. Pedicure it also, just painted nails in less than one minute. Luckily we didn't pay as it was thank you gift from workplace.

Fantastic experience: My gym love it.

Fantastic experience: Great to be back after lockdown. Staff fantastic. Full body massage out of this world. Good deals on regularly.

Fantastic experience: Great massage at a great price!

Negative experience: Getting quite tired of the place. Come at all times of day and the free weights are completely blocked up by mid-20s males. There doesn’t seem to be a recommended usage time on the machines, so they can be blocked by individuals indefinitely. Not sure there are currently any viable alternatives in Inverness, so I’m stuck with it.

Fantastic experience: Great gym and great staff

Fantastic experience: Safe and clean with helpful staff

Fantastic experience: Helpful staff, good facilities

Fantastic experience: Lovely gym

Positive experience: Excellent.

Negative experience: Popular with the younger generation

Fantastic experience: Venue clean, staff friendly, spa treatments and facial good, you can't have back massage if you have a metal heart valve, so check before you book.

Fantastic experience: Love a spa day

Fantastic experience: Highly recommend

Positive experience: The club is clean with good equipment

Fantastic experience: Great facilities helpful staff all round great gym/spa

Positive experience: Came here to get my hair coloured and I love it

Negative experience: Avoid like the plague.

Negative experience: Management guidelines

Fantastic experience: My day out

Positive experience: Could cut charges

Positive experience: Fab spa services.

Fantastic experience: Wonderful gym and pool with jumping jacuzzi.

Fantastic experience: Great facilities and excellent members of staff who are always willing to help.

Positive experience: Friendly peeps

Fantastic experience: Great all round health centre, had nice swim, sauna & steam, lunch & nice relaxing massage.

Fantastic experience: Friendly and helpful staff. Great atmosphere throughout.

Positive experience: Nice clean gym never stuck for machines friendly staff

Fantastic experience: Went to use the nail salon Lauren my technician was very good and meticulous will be going back again

Fantastic experience: Friendly staff, lovely spa

Fantastic experience: Relaxing.

Negative experience: Was here for a SPA day and we were left unimpressed. Our treatments were shortened down. Was supposed to get three treatments but the staff thought there was only two (this was a package deal with 3 treatments). The GYM class next door was really audible when it's supposed to be a relaxing space. We were supposed to get a free spa product as part of the deal... didn't happen. Staff at reception were lovely. Looked like there were a couple of maintenance issues when we were in as well with some of the ceiling tiles removed and ladders put out. If you are looking for a spa day I would probably suggest going somewhere else if you want to have a full day at a spa. I guess this place is OK if you are just looking for a quick in-and-out treatment. Shame really.

Fantastic experience: Best gym in Inverness

Fantastic experience: Friendly staff ,great value for money

Fantastic experience: Very good place have everything what you need Spa,Jim hair dresser , swimming pool and more

Negative experience: Very poor customer service for the spa. My appointment time was moved on the day of the treatment without informing me, when I turned up at the arranged time I was told they had emailed and telephoned, when I asked if they had actually spoken with anyone the girl at the desk got aggressive and said she was just passing on a message. Very rude and not particularly sorry for the inconvenience. Terrible service and very disappointing, do not recommend booking with the spa.

Negative experience: Received massage from here and had to go back to complain about the bruising that I was left with for over a week. I have been using Spa treatments for 30 years and never once came away with deep tissue bruises.

Fantastic experience: Would be better if open 24hrs

Fantastic experience: Great club. Staff are fab. Good atmosphere and facilities.

Positive experience: Nice staff clean pity Starbucks coffee shop loses my vote

Negative experience: Nice inside but too expensive.

Fantastic experience: Been members for ever the best gym in Inverness

Fantastic experience: Great clean gym, staff are really helpful.

Positive experience: Great place, can be really busy at times. If you get the day pass it can be a really enjoyable day

Positive experience: Spa staff are amazing, facilities are clean and attractive. Reception staff can be a bit hit or miss.