The Gym Group London Stepney Green

Positive experience: Quite crowded at times and people were quite hostile. Lot of them were just hogging the machines sitting on it using their phones and giving passive aggressive energy when asked to share. Didn’t like it.

Negative experience: Why is there this female cleaner in mens changing room every morning??? Do not feel comfortable with her keep looking. We cannot even get privacy in our own changing rooms???

Positive experience: Hygiene is appalling! No tissues or spray to wipe down equipment before use it really is disgusting. The mirrors should be all the way to the floor so to check body posture during planks etc. Boxing bags need replacing. Some of the guy's here stink! Apart from that it's OK considering the price

Positive experience: Nice equipment but smells like B.O. every time

Fantastic experience: Great value and place to enroll. I recommended

Positive experience: Big space, the staff members are very good, but the men's toilets are consistently blocked and untidy.

Negative experience: I've gone to the gym for the 12.15 class and it's cancelled. I've rearranged my day for this! Selima "isn't obligated" to take the class as she's short staffed. At least have the courtesy to remove the class from the app!!! I thought, OK at least I can do the Boxing class thurs. Nope that is cancelled aswell!!! I'm sick of this happening at least 3 times a month and have complained numerous times. You're audacious enough to keep increasing my membership fee whilst not providing a service and have had huge holes in the gym floor that you won't repair which is dangerous.

Fantastic experience: I’ve been going to this gym for about 2 years. Loads of equipment, friendly staff, women only section, always clean and they’re quick to fix any issues. Can be busy at peak times but it’s never been an issue for me. Staff there are also super helpful and kind, particularly Selima who helped me with some membership issues the other day!

Negative experience: Extremely disappointed with the customer service. There are no staff available during peak hours or even on regular working days. I visited the gym at 12:30 PM one day and 4:00 PM on another, yet no staff were present, even though the website states it's open until 8:00 PM. If I could, I'd rate it 0 stars. Hopefully, they address these issues soon.

Negative experience: Really poor customer service, staff not there in the peak times and also working days. Came 2 days in the gym and there were no gym staff also not to mention they take ages to pick up the call. I would rate 0 star out of 5 if i could. Hopefully they will soon solve this issue.

Positive experience: Excellent gym with respectful clients and good air con. No windows but that's ok. Staff is friendly and equipment are relatively new and well maintained. Came on a Monday morning and didn't have to wait for anything

Positive experience: It's... fine, a good choice for the gym hellscape of this side of London. Machines are kept healthy, which is something that I was not expecting anymore in any budget gym, but the issue is that it is a big space with the proportion of selfish people you expect - weights are left all over the place, machines and benches seem mostly like phone reading rooms and some days it really smells bad. But there is a lot of space actually and the app works well. Expect none of the rules that are left written there to be enforced by anyone.

Fantastic experience: The Mile End team are so friendly, always greeting me and my friends with a big smile and a quick convo to check in on how we are doing. Gabor is the stand out trainer for me, always positive and his classes are super fun. Love Ali x

Fantastic experience: By far the best low-budget gym in east London! Best trainers and the new management team (Selima & Gabor) are an asset to this gym! All the trainers are friendly and the gym runs smoothly and efficiently- the General manager is always on the gym floor cleaning or attending to the members when needed! Well done Stepney Green Team - you’ve aced the team and gym here.

Negative experience: It’s ok but has way too many classes which take up the only free floor space. They need to reduce the classes….4 people in a class today vs 10 in the slither they leave us. Other gym members need to be reminded we all pay a membership to be there so if someone gets there first to claim the space they need to train, they don’t have to move. Why get rid of cleaning stations??? I do generally find the trainers approachable

Negative experience: Banned me because im under the age of 16 and i was trying to better myself mentally and physically due to bullying while i was younger. They don’t care why you’re there or if you know what ur doing. If ur under 16 ur instantly banned.

Negative experience: Always too busy and most of the rowing machines have defects - even after the gym "refresh" when it got closed for 4 days. I am going on off peak hours and most of the machines are all full, I'm going to just have to switch gyms now which is really annoying.

Positive experience: Gym is decent. 2-3 boxing bags would be nice to have in the gym then it would have been a 4*

Positive experience: Not a bad gym with quite a lot of equipment. Plenty of lockers and decent price. However during peak hours it gets so crowded that I find myself struggling to find even one piece of equipment free that I want to use, off peak isn't so bad. I have heard that this gym is getting an upgrade soon. The smell in the mens changing room isn't great, and the vent next to the smith machine also emits the same smell which can be quite off-putting

Fantastic experience: The staff are incredibly helpful. Aminul was supportive, and always ready to assist, making every visit a positive and motivating experience.

Fantastic experience: Been using this as my secondary gym with the multiple access membership. Wow! 5 star. Loadssss of difference machines compared to other branches, spacious, clean and all machines in working order! Layout is excellent - love it. Thank you to all the staff working there.

Negative experience: Doesn't have half the equipment with one rope for cables across the whole gym over the last 5 days.... Constantly busy, floor is uneven so weights just role away. Smells like farts as soon as you walk in through the pods.

Negative experience: They make it really difficult to cancel the subscription, at the end I got charged again, I called the customer service and they said they would not refund my money. I will remove the review if refunded.

Fantastic experience: Visited today on a day pass, I was very impressed, very big gym, lots of equipment. Selima was very helpful and welcoming, she helped me sign up as a monthly member.

Negative experience: The gym groups keeps cancelling membership and every time I join they cancel. I have now had it cancelled on me for the 3rd time. can anyone at your place have a bit of conscious and actually get to the bottom of the issue. I'm actually running out of money the amount times I've signed up and been cancelled with you guys deducting £12

Negative experience: 0 stars if I could. Cleaning on machines is done with the straw brush the floors are dusted. No sanitisation nothing. Not surprised if anyone caught something from here. Staff are never in, someone could die and it would take 3 business days to find you. Machines are wobbly and treadmills so loose people are starting to trip up on them. Weights strewn all across the space, people doing pushups next to cardio machines and all round weird behaviour. Super crowded and expensive for what it is (over £40). *Update August 2024 Conditions still the same. Gym is super overcrowded, 50 people or so by 7am and up to 130 in the afternoon according to the tracker. Even in the morning people using multiple pieces of equipment at the same time, leaving towels, bottles everywhere, bags and clothes on the floor. Machines still wobbly and loose, only been moved around a bit but they’re the same damaged ones. Genuinely save your £40, you get this same experience working out in a park, only for free.

Fantastic experience: Excellent gym with plenty of equipment and a lot of open space too. Has everything you could possibly need and if they don’t have it, just ask management and they will order it in for you! Always tidied and well maintained. Staff are extremely friendly and always go above and beyond!

Fantastic experience: Really nice gym the trainers are friendly and always helpful

Fantastic experience: Been a member at this gym for 3 years. Amazing gym, the staff are even lovelier. Selima is the best!

Fantastic experience: Best gym in east London, love training here!! Selina is the best for this gym

Fantastic experience: This gym has great equipment and staff are so friendly - selima is exceptional

Fantastic experience: Great gym, top staff - highly recommended if you want to achieve results and have a sense of community ️‍♂️ big shout out to all staff

Fantastic experience: Fantastic experience. Staff members were really helpful, especially the Asian lady and Gabor. Recommend newcomers to join as the staff are helpful to guide you in the right path.

Positive experience: Very receptive staff especially the manager and the Assistant manager. A very clean and neat gym.

Fantastic experience: Excellent gym, friendly hardworking staff. Especially Selima, she brightens this place up with her beautiful smile.

Fantastic experience: I love the gym group at Stepney Green m! Awesome staff!

Fantastic experience: Great gym, great equipment, friendly staff and atmosphere and all that for an amazing price!!

Fantastic experience: This gym is great, staff are friendly amd selima is the best!!

Fantastic experience: Amazing gym lots of help from the staff there especially Selima I’m sure I’ll be using this gym for many years to come thanks to her!

Fantastic experience: Being a member of this gym since its opening in 2018 has been nothing short of fantastic. Conveniently located, it offers 24-hour access, making it easy to fit workouts into any schedule. The affordability paired with essential equipment ensures a well-rounded fitness experience. Selima, the manager, excels in her role, maintaining a welcoming and efficient environment. The personal trainers are top-notch, always approachable and dedicated to helping members reach their goals. Highly recommend this gym for anyone looking for a great fitness community!

Fantastic experience: Very well equipped gym and friendly trainers, very helpful.

Fantastic experience: Selima is the best manager. The gym is great

Fantastic experience: I've been a member of this gym for a number of years . The facilities are top-notch, with a wide range of equipment to suit all fitness levels. The cleanliness and organization are always on point, making each workout a pleasant experience. One thing that sets this gym apart is the exceptional customer service, especially from the assistant general manager, Gabor. His dedication to ensuring members have a positive experience is truly commendable. Whether it's providing guidance on equipment usage, offering personalized workout tips, or just being a friendly face to greet you, Gabor goes above and beyond to make sure everyone feels welcome and supported. The atmosphere here is fantastic – it's motivating without being intimidating. There's a real sense of community among the members, which creates a supportive environment for achieving fitness goals. Plus, the variety of classes and programs offered cater to a wide range of interests and fitness levels, ensuring there's something for everyone. Overall, I highly recommend this gym to anyone looking for a welcoming environment, top-notch facilities, and outstanding customer service. And a special shoutout to Gabor for his exceptional dedication and professionalism!

Fantastic experience: The gym Whitechapel run energising and fun classes for all levels!! It’s also a great place to start your fitness journey as the trainers are always willing to help, especially a trainer called Osman.

Fantastic experience: This gym is exceptionally friendly and the staff are so pleasant. Shout out to selima and Gorab and Yanik. Fantastic team. Make me feel like their own family. Always a smile and laugh as soon as i enter the gym. Best gym ever

Negative experience: It’s really poor cleaning and sanitizer products! In all over the gym room only one sanitizer station most of the time there is no tissue paper and sanitizer, when I ask then they said they don’t know where is the cleaning things ! It’s really relay poor ! Needs to make more sanitizer station ! Thank you !!

Fantastic experience: Nice size gym excellent customer service and care ... ellen and Aminul are excellent instructors and very friendly and helpful. would recommend to friends and family.

Fantastic experience: I have been to 3 other gyms by The Gym Group and i can honestly say this Stepney green has to be the best one so far Aminul and ellen are some of the most friendly welcoming and helpful people i have met(both work at Stepney Green of course)

Fantastic experience: I am very happy with my experience with The Gym Group Stepney Green. Selima and Aminul have been very helpful and have shown me some workouts.

Fantastic experience: This gym has a great atmosphere I enjoyed my visit its definitely the best gym I've ever trained at..the manager Selima was really helpful and professional and I will definitely come again.. I really recommend this gym. I'd give more stars if I could! Keep up the good work!!!

Positive experience: Members of staff are very helpful smiling and friendly!! Highly recommend joining one of the classes by Aminul!!

Positive experience: The gym can get extremely crowded at a times with groups of men occupying one single machine like if it were their treasure. Despite this and the recent rising in locker thefts, overall is a nice gym with a wide variety of equipment. Also the staff are very friendly specially the new AGM Gabor is probably the best addition to management the gym has gotten in recent years.

Positive experience: Aminul is the best PT about! His warmth, approachability, and unwavering support have been instrumental in helping me achieve my fitness goals. The gym just wouldn’t be the same without his positive presence.

Positive experience: Ive been a member at stepney for nearly 3 years now and i do like it but as a female i do feel quite intimidated at times as its normally quite busy. I understand this isnt the gyms problem but the amount of people in the gym at one time is overwhelming and i dont necessarily feel there is enough equipment to cope - theres sometimes a group of 2-3 men per machine. I find the classes more of a comfortable environment as some staff dont pressure you and are really encouraging and it takes the pressure off working out. Selima is the best for this and thoroughly enjoy her classes, ive also had a 1-1 with her in the past and found her very approachable and kind. Gabor is also very friendly and always smiling in his classes which i love. I appreciate the female section a lot as it makes it less daunting and i feel comfortable, i just wish it was bigger.

Fantastic experience: Very lovely gym, well organized and clean. Nice staff, the manager is friendly and gives attention to all.

Negative experience: The gym is so hot, I’m not even sure the air conditioning is even on. Makes it so difficult to work out in there

Fantastic experience: Good, spacious gym. Staff super friendly!

Fantastic experience: Good selection of equipment and not too busy in the day - special shout out to Aminul

Fantastic experience: Aminul is a fantastic PT in this gym branch, best thing about here. Excellent person and even better personality! Highly recommend him.

Fantastic experience: Amazing gym!!! Nice staff and welcoming! Love it!

Positive experience: This gym is great with lots of equipment. Only negative is women’s only area is quite small with minimal optiosn

Fantastic experience: Great gym with everything you could need. PT Jordan is great if you can get him. Really helping me hit my goals

Positive experience: They have good equipment and the price is decent. I had issues with the unclean toilets, no tissues available to clean sweaty machines and a lot of lockers don't work properly. Otherwise I would have given 5 stars.

Negative experience: I live close to this gym, which is why I'd wish this gym was decent. The equipment is okay and gets the job done, though it's often in use. Unfortunately, the gym has an unclean vibe to it, and is smelly. The big dealbreaker is that people DO NOT PUT THEIR WEIGHTS AWAY. Literally every single dumbell is in the wrong place, and barbell weights are scattered all over the gym. This won't have a solution without rule enforcements, as it's a people problem. It ruins the session for most of the people and I hope the Gym Group can take action.

Fantastic experience: Great gym! Love the women’s area for using free weights! Also have been seeing Ellen for personal training sessions and she is incredibly friendly and informative! Has helped me feel more comfortable and confident in using free weights by myself, and has provided me with a plan to stick to every week!

Fantastic experience: Best gym in area, opened 24h with massive amount of machines and space.

Fantastic experience: The gym is very well-equipped, spacious and it is always tidy. The staff are the best and the classes are always a good time and good workout. Thank you guys!

Fantastic experience: Good range of equipment, cheaper than most other gyms.

Fantastic experience: The best gym in the area. Super spacious and the best staff. Feels like home. Utilising the space and getting more equipment, it can easily become the best thegym in London

Fantastic experience: The team here make everything the best! From the joy they give with the workouts and the encouragement they give me to progress further and better. AND ITS ALWAYS CLEANNNNN!!! Thank you Selima, Ellen, Yanik and Aminul (and the rest I forgot to spell names XD!)

Fantastic experience: Great gym! Nice folks! Staff is friendly. They do get any issues sorted quickly. Sometimes clips for barbells go for a walk

Negative experience: There’s never any staff members to help, even the visitors would get stuck out without help. Terrible service regarding staffing levels to help with any pin issues. And they claim 24 hour help line. If you rely on technology no need for human employees, little should they know even technology fails and needs a human assistance. Terrible service.

Negative experience: As a multi-site member I like to think I can assess each gym fairly across the group. This is by far the most untidy, foul smelling and unimpressive branch I have visited, and I trained here on and off for a month. To expand, people lack basic gym etiquette so they leave all the weights on their squat racks/olympic bars and do not return equipment to its original place. It also seems to be acceptable not to use deodorant in this gym which just makes it a gross environment. In a month, I saw (one of) the managers venture outside of the office on one occasion and only on one occasion did I see a cleaner. Really poor. If it hadn’t had been a convenient location I wouldn’t have returned.

Fantastic experience: Variety of equipments, friendly staff, nice environment. However, they could do a better job with cleaning. Washrooms are not well maintained. However, the shower facilities are neat. Overall, a decent place to workout.

Fantastic experience: Great gym facilities. friendly staff. Welcoming atmosphere

Fantastic experience: Really nice gym and people. Specially Rosina the cleaner. She does an amazing job which I haven’t seen at other The Gym Group branches.

Positive experience: Big spaces and vast selection of machines for any type of exercises, from weigths to cardio. At some hours, such as early morning is possible to train without any issue, but at rush hours, such as 6pm is unaccessible. Great quality-price

Positive experience: I want to thank the new manager and cleaners for their efforts to improve the gym. However, it is about time the gym stopped being 24 hours and bans were enforeced. The weights just get thrown about and no one cleans up after themselves. If the gym was only open between 6am to 10pm the gym would improve as the place needs to be monitored at all times to improve members gym etiquette. The other ones I use in the chain the members are respectful and tidy.

Positive experience: They have punching bags! But honestly walking to the gym was always the worst part. The inside was lovely.

Positive experience: It has what you need. Most of the lockers are broken. Also the ones that aren't broken are used by poor people who cannot afford a padlock. I haven't used the showers and toilets and quite frankly I don't intend to.

Positive experience: It’s an ok gym, materials and machines are the standard for any The Gym but when compared to other gyms from the same chain in London it feels more crowded, it’s also underground but the aircon doesn’t work at all times so it gets too hot. If possible I would recommend you to chose another gym of the same chain in London as they will feel more premium and probably won’t have to wait as long for a piece of equipment to become available.

Positive experience: I'm a multi-site member and have been going to this one for about a year. Thoughts: 1. fix the lockers - some of the doors and locks have been broken for months and it's really frustrating trying to find one when it's busy 2. Around 6 benches for bench press etc. For a gym this busy and this size it needs double that or a 2nd free weights room. Again very frustrating when even mildly busy as it's a popular section. 3. The women's only space is never busy. Move the stretching/crunches section into there or create a second one - the current stretch/crunch zone is too small and you have to squeeze past a punch-bag... Overall, the space needs a re-lay and to really think about doing a few things well rather than attempting everything under the sun.

Positive experience: The gym is good, but can get really busy, some machines are not working and they take long to get it sorted, many lockers are broken and never been fixed and I've been going for 5 months.

Positive experience: The changing room is a horrible. The last time I went it smelt of body odor it was unbearable I had to change in the back of my car instead. Please add some air fresheners / air conditioning in the changing room. Despite the changing rooms the gym itself is decent, not the best but definitely not the worst. The equipment is a 3.5/5.

Fantastic experience: Great gym , great people . Martin is an amazing PT, anytime I need help he is here for me .

Fantastic experience: Bigger than other gyms I've been to. Works 24/7 and has an only ladies area, which although quite small is okay for basic training.

Negative experience: Front door not opening for oven an hour, the only member of staff keeps saying "will be working in 20 minutes" and only lets people out. 30-40 members waiting outside.. Problems happen but an sms to let the members know costs nothing. Horrible management. Overall ok gym, toilets are in disgusting state and dumbells alllll over the place. Would be 2 stars but today that makes it 1.

Fantastic experience: Great gym , friendly people . Martin is the best Personal Trainer , he is helping me reach my goals everyday and feel good .

Negative experience: By far the most unorganised and understaffed gym. There are always too many people in the gym. People just weights anywhere and don’t rack them back. Most of the people are not very friendly. I’ve had so many instances where people are just hogging machines, benches, or 2-3 sets of dumbbells. There’s always just 1 staff who’s majority of the time attending to a client. I was previously going to the Greenwich one and that gym had a better crowd, people didn’t hog machines and weights. There was always 1 member of staff who would rack the weights back if they spotted any.

Positive experience: The gym offers a wide range of equipment, ensuring ample options for various workouts. However, the main issue is the temperature inside the gym being excessively high, making the environment uncomfortable for exercise.

Fantastic experience: Elena, what a nice trainer! She helped so much since I started! Im really satisfied with this gym!

Fantastic experience: Love the gym, very clean, nice staff and very helpful trainers! Really recommended

Negative experience: Changed from 5* to 1* 6 months on. Was told to post a 5* review and I’d get some free protein shakes (I did) but actually the gym sucks. I just saw this review now. Smells bad all the time, no gym etiquette at all, unfriendly crowd generally and no staff present to enforce rules.

Fantastic experience: I’m loving the equipment and the staff here are kind and friendly. They have a variety of equipment which can train different muscle groups

Fantastic experience: Been loving this gym. Been going consistently for a while now. Staff are really respectful and extremely helpful.

Fantastic experience: By far the best gym I have ever been to! The staff are so incredibly friendly and I have only had positive encounters with the members. Thank you to all the personal trainers who took their time to correct my form and help me improve even though you had no obligation to do so. You can tell that the people who work there do so because they love it. Cannot thank you enough!! Highly recommend this gym.

Positive experience: Early mornings, afternoon 13:30 to 16:00h and late evenings are the least busy hours in my experience. Of course the day of the week matters, but if you're greedy like me and you want to own up the floor - try those time slots with lesa traffic,as they're subscribing too many members without thinking of the limitations in space, equipment and mobility of the rest of the members in uaing the space. I don't have a personal trainer, but my observations are that the PT & assistants are very polite and knowledgeable, (no idea of their appropriateness levels) and their group classes are always intense - which means they must work. Cheap fare of 32 quid a month including flavoured mineral water + vits you can dispense from every 20min. The only reason I give them 3, is due to the poor toilet facilities, shortage of roomy lockers and the changing room in overall. I've see people holding their belongings for over an year at a time, and the staff never cut their locks altho is their policy to "not leave stuff in lockers overnight" they are very unfair and inconsistent with thwir policies (picking and choosing like on a buffet, and that's not the way) - I've monitored over an year at a time the same locks (belonging to the same people) were there 24h and never left the bigger/more roomy lockers. That's frustrating, and even more is - when i did happen to leave my stuff only once for one weekend (and it was simply because I had no room in my bag) - exactly then they cut everyone's locks that left them overnight (including myself) and threw our belongings away. Soooo watch out bout those guys. All about money and numbers sharks.

Fantastic experience: Fantastic gym with a wide range of equipment and welcoming staff. A great place for fitness enthusiasts. Free training class available.

Positive experience: I found the best gym ever even it’s close to my house and also I been pure gym as well alhamdulillah Stepny one is best

Fantastic experience: This gym has improved so much. It's clean and tidy. Excellent equipment. And love the 6.30 classes before work.