David Lloyd Birmingham

Negative experience: I submitted an inquiry with this gym waiting a call back. A ‘jade’ finally calls me back and was the most rudest customer service agent I have ever spoken to. I asked what the gym rates were and she said £114 for a 12 month contract. I said wasn’t interested in 12 months and wanted something for less. She kept repeating £114 for 12 months, like she was desperate to make a sale on me. When I repeated myself asking the same question, she terminated the call on me. I actually visited the gym and booked a tour and like what I saw but if that’s how they speak with you, no thanks. I’m emailing the head office directly about this Jade.

Positive experience: From what gather, it's a more than acceptable gym facility. Shame they haven't gotten back to me regarding an employment opportunity.

Negative experience: Never back to David Lloyd again. We as family have been membership with David for whole year. They charged £330 per month. I don’t mind spend that as long as it’s worth of money. The pool was dirty, and often close without notice. The changing room was too old to use. Almost half the shower don’t have hot water. Gym area is a joke. Machine constantly out of order. Basically everything is out of date and they didn’t do anything about it just want take the money and leave all customer deal with it.

Fantastic experience: Had my induction today with Josh. Extremely helpful member of staff who had nothing but time for me and my partner. On arrival he walked us around the facility and showed us everything that David Lloyd had to offer. Extremely knowledgeable on everything within the building and no stone was left un turned. Any questions we had he was able to answer without hesitation. Upon deciding to join we were taken into the cafeteria area where Josh provided both me and my partner with drinks whilst we worked through the sign up details. Again he provided extensive knowledge on how to use the David Lloyd app and how to book classes, order food, sign in and out and use the 3 kickstart sessions when joining. May I just add here - he even talked through each member of staff and noted what they specialised in - even referring to his own fitness journey! Once signed up I was given the afternoon to use the facilities with my partner. Josh is a credit to the organisations going above and beyond to provide top quality customer service!

Negative experience: To be honest I’m not really happy with this Gym

Fantastic experience: Maddi is amazing, showed me around and really helped me understand the importance of a club like this. I am happy to have joined and can’t wait to start my journey

Fantastic experience: I signed up today at David Lloyd Birmingham, Maddi was amazing setting me up and I’m excited to start my fitness journey

Negative experience: I’m deeply disappointed with my experience at this gym. I lost my jacket, which I had with me when I entered the club late in the evening. When I returned the next morning, it was gone—along with my medication (due to health issues), car keys, and some money. I had left it all in the lockers, but no one was able to help me find it. I arrived at 6:30 AM and was surprised to find only one manager on-site, which is concerning for such a large club. While one staff member was genuinely helpful (though I unfortunately can’t recall his name), the managers and other staff were of no assistance. I was left waiting for a long time with no follow-up, and when I finally did hear back, it felt like no one truly cared about resolving the issue. It’s frustrating because if this happened to someone in management, I’m sure the response would have been much quicker and more effective. My experience has been extremely disappointing, and it’s a shame to see a major gym chain like David Lloyd operating with such poor customer service and lack of urgency. I hope they take this seriously and review both their management and compliance processes to avoid such situations in the future.

Fantastic experience: Great atmosphere, clean and very helpful staff

Fantastic experience: Jayda was amazing. Incredible tour and very helpful with all the questions I had. Signed up lovely club! thank you so much Jayda.

Positive experience: Not enough parking and getting membership to call you back takes 2 months. But it's local so ‍♂️

Fantastic experience: Loved it. Prefer Lichfiekd though since modernisation.

Fantastic experience: Amazing gym for both fitness and social side also amazing my kids love all the activities clean friendly gym

Fantastic experience: Lovely facilities. Slightly odd with the pool in the center of the other facilities. Overall a very nice gym and sports centre though.

Negative experience: My experience with David Lloyd Great Barr, Birmingham) has been poor. The onboarding team incorrectly charged me extra pro-data days, it’s been a month since I’ve raised this and still awaiting a refund. They love taking your money but hesitate in giving what is yours rightfully back. My monthly direct debit was also taken out incorrectly and this took an arm and a leg to rectify. Something is always broken, the whole building and in generally the site is outdated and unclean. The reception area and gym/changing room feels like a 1980 state school hall with a much needed renovation overdue. The car park is packed at all times with extremely narrow parking spaces, poor lighting and faded seperating lines - good luck finding a space. They are running the DL name, but the service and care is missing. My view for you would be avoid at all costs. There are exceptionally better gyms and health centres out there ones who care about their customers, DL is not one of them.

Fantastic experience: Came in to buy my Halloween magic show tickets Jamie and Cory was a great help and managed to get it all sorted for us!!

Fantastic experience: I recently visited David Lloyd as a guest and found DL kids very welcoming and liked what they had to offer and Leanne was very friendly, accommodating and helpful.

Positive experience: Recently joined with partner and 3 kids. I have a bit of a mixed review. Facility and staff are lovely. The few classes I have attended are great. However, I can’t say the experience has been as sold to us. In that, we were told of the various classes that the kids would be able to access, but we are finding it extremely difficult to book, due to there been no available spaces. I heard other new members complaining of the same issue. Some parents told us they are setting alarms for 7:30pm when the timetable is updated and even then, they can’t book their kids in. We joined primarily to get the kids in but it’s not working for us. I’m also limited to what classes I can book, if they don’t sync with classes for the kids. I hope something can be done to resolve this or we will have to consider our options.

Negative experience: Gym is too crowded charge enough money but have limited equipment. Car park is a joke don't join gym unless want to be ripped off and wait for ages for equipment.

Fantastic experience: Had a brilliant conversation with a lovely lady called Stephanie at this club, found her really helpful, knowledgeable and so very friendly. Would definitely recommend talking to her about your membership.

Fantastic experience: Such a wonderful day at David Lloyd!! Signed up for a membership courtesy of the lovely Stephanie, thank you so much! 100% recommend

Fantastic experience: Incredible facilities and team, very friendly atmosphere.

Negative experience: Receptionist Daniel is very unfriendly and can’t multitask. Could just hand out towels while struggling to handle member queries but instead leaves members waiting unnecessarily. For the price you pay, I would expect good customer service so this is something that could be worked on. I would suggest further training and maybe leaning how to smile as it goes a long way.

Negative experience: I have to say I feel pretty appalled and mis-sold. I joined with my family as the draw was that it would be a great family oriented club. We were told there were a multitude of classes and activities that kids would be able to join whilst my wife and I were able to work out. Sadly, it is a lie. Firstly, the only thing our 2 year old can do is creche. That's a paid extra. Fine. We knew that going in. However, the ONLY classes we have been able to get our 4 year old into with anything approaching regularity is the swim lesson. Which is also a paid extra. On top of our gym fee. Whenever we attempt to book one of the measly two classes available on a Saturday or Sunday for her age group they are constantly and instantly full booked. So currently, I am paying £250 per month for a fairly standard quality gym (it's actually less equipped than my £21 per month JD Gym, and that has the benefit of being 24 hour too). A fairly standard swimming pool and hugely over crowded sauna, steam room and jacuzzi. And being able to book a badminton court. Most of which are facilities offered at local leisure centres. It's a terrible shame but what's worst is there's apparently nothing than can be done. Schedules go on 10 days prior at 8pm according to staff - this is also a lie. I even set alarms to remind me to do it. Still no joy. So now, I am locked into paying thousands of pounds for an entirely sub-standard experience and I wholeheartedly do not recommend it to any one frankly. Oh and don't ask about the parking situation unless you enjoy driving in circles for 10 minutes.

Fantastic experience: Wonderful experience, staff are lovely would recommend

Fantastic experience: #welovetennis The US open event was great. Had lots of fun in some competitive tennis.

Positive experience: Much like the windows looking out from the club room onto the patio area, the gents tennis changing room windows have not been cleaned in years. Both show a poor amount of “house keeping” - how long does it take to find a suitable window cleaner ?? Gym is great but don’t stop for food or a drink unless you can put up with the numerous people using the club room as a quasi office Great having a coffee listening to a business meeting zoom call or today 5 women actually having a full business meeting in the booths, just what you want at the gym…..

Negative experience: Visited the other day and recieved rude and unprofessional customer service from the young short girl called aimee/Amy. Looks annoyed and fed up when you ask for something like she expects to just stand there and say hello and bye. A lot of the staff in general are not too good, dont have a clue about anything and not helpful at all, Not a good Start. Then the gym overcrowded, car park overcrowded, loads of kids running round and the gym is so hot inside like the AC don't work. For one of the most expensive gyms out there, the experience and service definitely doesn't match the price.

Fantastic experience: Had a 45 minute massage from Nathaniel and it was absolutely amazing! Feel 10 times better and was a pleasure to speak to also!

Fantastic experience: Amazed at the fun which the children were having at Summer Squad! Looked so much fun then joined in with family bingo which was brilliant!

Negative experience: Not my usual gym as im in scotland and i am a member of david lloyd renfrew but decided to visit while i was over for a few days and i have to say it was the worst david lloyd ive been to. The place had a foul smell its in desperate need of a refurb and some new cleaners as it was filthy the kids splash pool is missing parts to the drains and the tiles were filthy looking. Id never pay the david lloyd membership prices if this was my gym. Staff could be doing with some hospitality training in the canteen too. Ive been to a few david lloyds and never been let down

Fantastic experience: Josh is the best. He gave us the best tour around the club.

Fantastic experience: Had my first sports massage with Jamie and it was great! She was super friendly and made the experience really nice!

Fantastic experience: I do work for David Lloyd however, my niece and nephew are members and they participate in the DL Kids classes and holiday clubs. This review is based on their own words from their experience of David Lloyd and DL Kids! Lottie stated; I like going to my classes, I have made loads of friends and my favourite class is scooter squad and art. Finley stated; Basketball and the scooter squad is my favourite class, I used to be scared to go to classes but my coaches helped me to feel happy and safe. We did tennis camp twice and Row was very good. I love going and look forward to my other holiday camps. Ryley stated; I'm older so I do not get to go to many classes with my brother and sister but I enjoy the pool and using some of the equipment. I get to spend time with my uncle while getting fit and having fun. I spend a lot of time in the club room having lunch and dinner and they serve very nice food - wings and the classic burger are my favourite - my brother always has pizza! I attended a party once at David Llyod which was very good and fun, we played loads of sports games and made our own pizza's!

Fantastic experience: Start of my journey with Lewis, watch this space, but so far so good, club seems good , staff lovely.

Fantastic experience: Ive never stepped in a gym before and Had my first 2 kick-start sessions with lewis Nash. I was very nervous at first but he put my mind at ease straight away...looking forward to my next session...he's a great trainer and i would highly recommend..

Fantastic experience: I can't recommend Lewis as a trainer enough! From the very first session, he has been incredibly attentive to my personal fitness goals and needs. Lewis brings a perfect mix of encouragement and challenge to every workout, pushing me to achieve more than I ever thought possible. Lewis’s extensive knowledge of fitness and nutrition is impressive and has been instrumental in my progress. Every session is varied and fun, which keeps me motivated and looking forward to my workouts. Since starting with Lewis, I’ve seen significant improvements in my strength, endurance, and overall fitness. Thanks Lewis!

Fantastic experience: Love the facilities this gym has and the staff are all extremely helpful especially Ben who took me through my Kick-start sessions

Fantastic experience: Love the club for all the services they offer, including the crèche, baby group, classes, and sports massages. The massotherapist Jamie works magic. I have had back issues and her sports massage really helped. She even gave me exercises to do at home to strengthen my back.

Fantastic experience: Got a massage from Jamie and she was amazing! Will definitely book in with her again! :)

Positive experience: The gym itself is good. However, for personal training (PT) I would recommend Lewis Nash to anyone considering PT! He is an excellent trainer who consistently shows up, shows kindness and motivates you to do your best. His sessions make all the difference!

Fantastic experience: Joined recently and it’s been great! I’ve just started PT sessions with Lewis Nash and would recommend highly.

Fantastic experience: Fantastic gym and facilities, great outdoor pool but what stands out for me is the PT Ben Smith, supports your goals, very individualised sessions and am already feeling the benefits, will be continuing weekly sessions, cannot rate him enough

Fantastic experience: Great sports massage by Nathanial. Good pressure and knew what he was talking about. Would recommend.

Fantastic experience: Have had great experience with my personal trainer Lewis Nash

Fantastic experience: We joined end of December 2023 and we have had the best experience since we joined. Not only are the facilities great but members are the staff are so welcoming and friendly. A big thank you to all the staff for always having as big smile and moment to speak to you and see how you are and getting on. Thank you Josh for helping us join a wonderful gym and always checking in with us through calls and in the gym. Plus one service right there !!

Fantastic experience: Had a back massage from Jamie and cannot thank her enough, feel like I could fight a group of lions now! Much appreciated

Fantastic experience: It was really fantastic session with Jamie who picked the stress and understood my ACL, MCL surgery issue and then treated very perfectly. She is professionally strong and her massage is helpful in injury rehab

Fantastic experience: Great gym, glad I saw Josh a few months back to join up!

Fantastic experience: 5* review for this DL branch, had great customer care recently from Josh in particular who was very patient and answered all my questions. Would recommend.

Fantastic experience: I had a great experience at David Loyd. Josh showed me around and was very informative, excellent customer service and great facility!

Fantastic experience: Spoken with jayda on the phone trying to book my introduction was very polite when arriving I was greeted by Josh who made me feel really at ease and ensured I knew everything before I went onto my journey

Fantastic experience: Had an issue with my membership today but had help from Josh, Jamie and Jayda from the sales team and they’ve managed to help me get back up and running again. Really thankful for all the help from the team and so happy to be back!

Fantastic experience: Great first day at David Lloyd! Thank you Josh for getting me back on the horse

Fantastic experience: Recently signed up here and was helped through the process by Josh. He was great - gave me honest advice and explained everything in real detail. Nothing was too much trouble, even after I asked the same questions over and over again. Would highly recommend this place as the level of service I received was second to none. Top notch!

Fantastic experience: I don’t usually bother leaving reviews but today I joined David Lloyd’s in Birmingham and was shown around the facilities by Josh. He really left a good impression. Really nice bloke and answered all my questions thoroughly without feeling like he was rushing me through the building (I’ve experiences that with other gyms). 5* Josh!

Fantastic experience: Josh showed me round before I joined and was super informative. He was up front and honest - one of the main reasons I joined. Enjoying my DL experience so far

Fantastic experience: Came in to have a look at the gym yesterday. Shown around by Josh who was really friendly and very relaxed. There was no pressure. Decided to join. Can't wait to get started.

Fantastic experience: Amazing club feel very welcomed will 100% recommend to family and friends

Fantastic experience: Had a great work out with personal trainer Ben Smith again today. Thank you Ben

Fantastic experience: My trainer Mayya is the best. Today’s session was exciting and I dropped some weight in 7weeks . I’m excited about this journey

Fantastic experience: Josh was so helpful and lovely he showed me around and was really informative. The facilities are lovely and the staff are really helpful especially Josh can’t fault him at all he was lovely and made me feel so welcomed as I’m new to the gym would 100% recommend

Fantastic experience: Fantastic club! Very warm welcome from everyone can’t wait to start my membership!

Fantastic experience: Fantastic gym and me and my son always receive a warm welcome from reception who know us by name! Would definitely recommend

Fantastic experience: Chloes service is impeccable. Always incredibly attentive, quickly taking my order and offering excellent recommendations based on my preferences. Not only are the protein shakes superb, but Chloe also always goes out of her way to engage with us, making friendly conversation and creating a warm, inviting atmosphere. In a busy restaurant/bar, it’s rare to find such personalised and attentive service these days, well done Chloe!

Fantastic experience: I don’t often leave reviews but this gym and the team deserve it. We’re most impressed with the facilities, quality and service of DL Birmingham. Great value for money and a service with a smile by everyone.

Fantastic experience: A fantastic club with a great community. The Blaze classes with Craig get me set up for the day and Chad in the club room is always welcoming and serves a great americano for a post workout coffee. DL Birmingham is a great place to work out and relax.

Fantastic experience: Great gym and equipment. Staff are great too, especially Emma in the restaurant

Fantastic experience: Actually had 5 minutes to get a coffee today and have to say that the coffee and service by Emma was excellent

Fantastic experience: I played in the US Open event today which had been put on by the club, the tennis coach Row was great and the organisation of the event was amazing. After the event food was supplied which was fantastic and made me plan a meal myself down there. The manager Nikki came and handed out the awards which was a really nice touch.

Fantastic experience: Great gym and good facilities Customer service in the cafeteria is great as well. Chad is always polite, friendly and quick when I order my afternoon Mocha ☺️ Thanks

Fantastic experience: Chad is welcoming, helpful, professional and knows how to fix a Monday morning....great coffee Thanks for being amazing Chad

Fantastic experience: Steph made joining the gym enjoyable , she is professional, helpful and very understanding. Thank-you

Fantastic experience: Josh Lacy gave myself and my husband a tour and explained the available memberships. He was so welcoming and friendly. He made the process really easy and definitely helped us make our decision to join this gym. He was really polite and professional! Excited to use this gym.

Positive experience: Firstly the good points: - the pool is a good size - the gym has pretty much everything that you could need. -the staff are really friendly and helpful, especially Chad and the others in the restaurant who always remember my order Now some of not so good bits. - when something breaks, it seems that it can take a while to get sorted. - we used to get a message when something wasn’t working however last week both the jacuzzi and steam room were broken with no notice. - car park barriers have been broken for as long as I can remember and it seems the disabled spaced are reserved for people with flash cars who don’t care! Generally- pretty good.

Fantastic experience: ⭐⭐⭐⭐⭐ Chad is an amazing coffee barista! She's friendly, quick, and makes the best coffee. Highly recommend her service!

Fantastic experience: Lovely gym excellent staff in the clubhouse. Always greeted with a smile by Chad first thing in the morning!

Fantastic experience: Enjoyed wonderful service from both Chloe and Zuzanna in the restaurant, both are to be commended, thank you

Fantastic experience: Excellent gym with great facilities. The creche service is particularly good with excellent staff - they offer a very engaging and safe space while parents can enjoy the gym facilities

Fantastic experience: Came as a guest today and really enjoyed the facilities, club room and staff. Food was lovely and served quickly and with a smile. Reception were super helpful. Looking forward to visiting again.

Fantastic experience: This 5 stars is for Chad bingo night ! She is amazing and funny! Me and my kids love her

Fantastic experience: Josh was fantastic, covered everything in the tour in great detail and very friendly

Fantastic experience: What a wonderful all round gym and more. So many extra facilities that really give David Lloyd value for money. Staff were so helpful, polite and professional. I’ve recently joined and will definitely recommend this gym to all my family and friends.

Fantastic experience: State of the art facility. Provide good service and most the time very clean. Plenty of choices of classes and gym area is very good. If you like a leisure centre this is the place to be

Fantastic experience: I have been a member for a few years. Always had a great experience. The staff are all so friendly and approachable.

Fantastic experience: Been a member for years..recently had some issues with the way things were going...change of management and things are definitely improving..

Negative experience: Very busy all the time, no parking spaces, health and safety not respected, everybody is complaining, that you literally don t have space to train and they still take memberships which is disgusting fot the amount of money you we are paying!

Negative experience: I am a memver for 3 years last months they do o much cobtraxts toi dont have space machine or where to oark they still do memrsgips so Mucg greed i will quit anything ia better than here now so mich dirt

Fantastic experience: If you suffer with any sort of back problems I would 100% recommend Mayya as a personal trainer ! She has demonstrated great knowledge & understanding of my condition in the sessions I have had with her so far. With her help I feel I have made more progress than I have on any sort of pain management programs I have attended through my doctor's. Mayya has also provided me with recommendations such as books to read, equipment & exercises that I can do at home as well as at the gym. So again I would 100% recommend if you have any back problems or conditions. She is an amazing personal trainer!

Fantastic experience: Very welcoming service, lots of help and support given to me by a lovely lady Stephanie ! Really helped me to choose the best membership plan for me and my children! The gym itself and all the facilities are very good and a wide range of activities for adults and children.

Fantastic experience: Visited the club today and was amazed, the staff are so friendly and the club is so clean! The sales girls were amazing upon sign up, Jayda talked me through everything and was amazing! Sales manager Steph and Maddie were also very polite.

Fantastic experience: Suitable location, excellent equipment, tidy!

Fantastic experience: I've been a member at the club since summer 2023. I love the club, gym & Swimming is good... Also the DL Kids club too,,, although I think in my opinion would be good if you have your child in more than one class it would be alot better if the staff could swap the kids over,,, as if your swimming or something it means you need to rush out pool for example, get dress then go swap your child over yourself 10 minute gap & Then get back into doing what you were doing. Over all a really good club.

Fantastic experience: Great club with brilliant family facilities. The bar area is especially well run and ideal for kids. As an aside, I have to say seeing another reviewer use this platform to essentially cyber bully a member of staff is disgraceful. They should be ashamed of themselves.

Positive experience: Have been a member at DL GB for around 4 years. The club facilities are great, as are the floor staff. As per other reviews, there is now a huge issue of over-saturation at the club. The car park is an absolute nightmare and people have resorted to parking anywhere they can as they can’t get a space. The facilities within the gym are just as packed, with multiple people queuing for each machine at peak hours. I do not wish to contact your email address, nor do I want a response. Please just try do better for your customers. Thanks

Negative experience: not good at all really, I pay for the year up top (£1243) even though apparently I should have had 10% off? the gyms way too overcrowded, with members visiting regularly from the lichfield gym? & the silly two weekly deals they put out often which brings in even more people. The car park is a complete health hazard. the water fountains are constantly broke, the machines are always out of order, & when I mention it to the staff no-one really seems arsed. It's frustrating because there aren't many health gyms in the area & Bannatynes is just as bad if not worse.

Negative experience: I pay for 2 memberships so me and my partner can enjoy a premium gym. This has become anything but premium. The gym is always running special offers, which make this place overcrowded and unbearable for those who pay premium prices. The least DL can do is offer regular memebers some perks at this time, or run their silly little offers at certain times of the day. Currently, DL is running a 2 weeks for £20 offer, which has turned this place into a jungle. No matter what time you come in, there is a queue for every piece of equipment. The temp users dont wipe anything down or put any weights back. You will never see any staff going around cleaning the equipment or putting weights back either. DL overcrowding the gym aside, downstairs could do with some more leg equipment as the 3 machines are always busy.

Negative experience: This is not a premium gym and does not operate like one. They always have little children running around hazardous areas messing with the equipment, members pay different prices and when confronted one of the managers told me “it’s just the way it is”, the prices constantly increase and the facilities compared to other branches are poor. To top this off they constantly have offers on for 2 weeks in order to boost memberships however they are overcrowded already so you cannot find parking and never get to use the sauna or steam room. Lichfield branch is currently getting a refurb so there is naturally going to be an influx of members in this branch (which is already busy) and they decided to put an offer on top of that. How can a company like David Lloyd make such a huge oversight like this? JD gym and pure gym operate so much more professionally than this branch. Overall terrible experience in this gym. Edit (reply to response from gym) Please don't send a generic response as though you are going to so something because iv spoken to you enough times and nothing gets done. You’re replying to these comments with no intention of actually doing anything. I don't want a reply to this because it’s pointless, just fix the situation in the gym and stop charging different prices, people talk. Im sure if you had employees working the same role as you but getting paid more you wouldn't be happy so just take that into consideration and charge people fairly and fix up the facilities.

Negative experience: I have been a member for a while now, use gym then go swimming. There is a new lifeguard named Zoe. Zoe is very unprofessional, she is talking whilst working and not about anything work related, as I have heard this and seen it, which she is a lifeguard, her eyes should always be on the pool and the people. As a member of the gym, this is unprofessional behaviour to see. Also, I have to say as she is working at a gym, she doesn’t look the part, she looks like she can’t be bothered to work, scruffy, trampy, and she obviously does not use the gym or any gym. Another member of the gym also said this. As a staff member at a gym, you should look professional and look the part. She definitely does not.

Negative experience: When u get there they try all the way to scam u I been only ones to visit the gym and they push me to give them my details and fill up the form I told them I don’t want to start now I’m gonna let u gays know if I can make it or not for next day they took £350 of my card when I called them they said I have to come for the gym bec u gave us ur details there no way to not come after I keep ringing them every day until they said ok and refund my money but now after 3 months they keep sending me emails they saying u didn’t pay your monthly payment need to pay £2450 for that which’s i never even been there. They are big scammer.