Great Sankey Neighbourhood Hub

Fantastic experience: Great community facility with something for everyone. My children are here at least 4 times a week doing different sporting activities. The provision of a library is fantastic, providing convenient access to books to encourage children and adults to read. Friendly, knowledgeable staff. I hope the Council prioritise whatever limited funding they have in ensuring this facility can be proactively maintained...

Fantastic experience: Great swimming lessons here clean and nice little library for the baby

Fantastic experience: Enjoyed a great exercise class.

Positive experience: The staff here are great and there's a lot of facilities for a fair price, great community spirit and initiative. I do wish that for such a nice new building, and with a lot of effort going into its creation, that the wifi worked better. It sounds daft being in the gym wanting wifi but it's useful between sets to take care of business. Also, I wish there was slightly more lifting kit in the gym (cardio kit is never full but weights are) and that some of it was more effectively maintained.

Fantastic experience: Amazing venue on the edge of Sankey. Lots of activities on offer here that are well placed at a venue that is clean and well equipped. Swimming, Football, racquet sports and a gym to name a few of the options that are available. Lots of options when it comes to payment as well in terms of you can access almost everything without a membership and just pay on the day. Great place for both adults and kids.

Fantastic experience: Good family swim on a Sunday, not too busy, great family change cubicles.

Fantastic experience: Maxine and the staff were amazing when I joined, answered all my questions perfectly

Negative experience: Rude staff

Fantastic experience: Staff great. Swimming pool, changing rooms, showers and gym, all extremely clean.

Fantastic experience: The staff is always welcoming and ready to assist, making every visit a pleasure.

Negative experience: Either answer your phone or take your phone number off your website if you don’t intend to use it.

Positive experience: Nice place but so annoying when you get there and have to wait for 5 families to sign up before you can sign in

Fantastic experience: Clean and tidy facilities

Fantastic experience: I like their front desk staffs, I like their smiles and they are very helpful. I’ve only been to the swimming pool, library, and their craft corner. All of them are the very good places and my kids love to stay there.

Positive experience: I find some of the staff very rude and objectional.There is a complete lack of customer setvice skills .Managment make a complete saga out of nothing !!

Fantastic experience: Had a really good experience here with the family swim, good time frame for a swim and good changing facilities! Clean and comfortable. Staff are friendly which was really nice!

Fantastic experience: Can't fault this place it's super clean and tidy .Staff helpful and friendly. This is how all leisure centres should be . Definitely worthy of five stars.

Fantastic experience: I used the digital hub to study and it was cool. Not crowded. It's not a full-fledged library, there are books but I didn't check them out. If you need to prepare for an exam or just read a book. You'd love it

Fantastic experience: Good for sporting fun

Fantastic experience: Great venue, clean and well maintained. Only issues have been lack of sufficient seating in the swimming pool observation area and manger/supervisor having a distinct lack of customer service skill

Positive experience: Better than birchwood one

Negative experience: Weird layout on arrival.. staff not very welcoming / helpful. Freezing cold learning / baby pool, don't understand why it is so cold. This small pool is 0.6m one end and 0.9m the other, so everyone is doing the frog squat Not enough showers. Bountiful private changing room cubicles although it is unisex, the family cubicles were all full. Did not feel comfortable at all in the changing cubicle but what can you do? Would I go again? Maybe. Prefer Orford.

Fantastic experience: Nice staff happy to help and good clean pool and dressing rooms

Positive experience: First time I’ve used the Livewire site here since it’s refurb. Gym was ok but no abdominal crunch machine, which is at all the other Livewire sites? The unisex changing rooms at this site are a positive imo - though others may disagree. Only three shower cubicles in the wet changing area though, which is not enough as people were waiting for them when I was there on a weekday mid morning. The sauna & steam rooms are the smallest in any of the 5 main Livewire sites. I was told by another user that these were an afterthought after the ‘Garden Spa’ didn’t take off? The ‘cold’ shower in the Sauna & Steam area was great as it isn’t as cold as it is at other LW sites so not as much of a shock to the system!

Fantastic experience: Excellent swimming pool. Good facilities. Cheers

Positive experience: Decent public gym but the equipment is looking a little tired. Definitely recommend a new CD to be played instead of Adele and Disney Classics, appalling!

Fantastic experience: Joined for the inclusive quiet swim and to avoid the usual swimming lane captains at every other gym/pool. You know the ones that swim towards you even though they arrived after you because they have a membership!!! Anyways happy to report this pool is very much the opposite - good facilities and really clean :)

Negative experience: If you are looking to build muscle, this place is not for you. There is no equipment and the gym is full of children Also, The workers deal ridiculously with the visitors. And not cooperative at all . the manager is very racist and acts very barbaric I told her that the bathrooms were not clean, so she started treating me like I was lying It's my worst gym experience ever

Fantastic experience: Great leisure facility including gym, pool sports hall, studios, tennis courts and astro. Staff are great and always happy to help. There's a great community Pickleball session 9-10am on a Sunday I would recommend you check out. The guy who runs it is great

Fantastic experience: Good facility and competent staff

Fantastic experience: I love to swim and it has a nice swimming pool for family fun.

Fantastic experience: Excellent service from staff!! So helpful and welcoming. Very clean, best in Warrington

Positive experience: I have been on the call for almost a hour now and not one person have I spoke to. I like coming Livewire but being on hold for almost an hour isn’t so good.

Fantastic experience: Great pool staff very helpfull

Fantastic experience: Lovely staff and great people. Everyone is very helpful.

Negative experience: I took out membership for the Gym in June 23 as it’s literally around the corner. And although it’s okay, I do feel £33 a month is a little expensive. Especially compared to PureGym which is £20/month. I guess LiveWire will say they offer more facilities. The gym itself is of a moderate size, probably 1/3 the size of PureGym at Warrington North, and probably half the amount of equipment. PureGym was always far too busy at Warrington North. At Great Sankey it probably has half the amount of people attending on any given day (peak time). But due to the gyms size, you’d still class it as busy. The result is, you still end up waiting 2-3 mins or more to get on each bit of equipment at peak times. So more equipment would be welcome. Another thing to point out about some of the machines, is that they don’t allow for small increments in weight. So there’s no ability to add eg. 2.5kg, only 5kg can be added. If you are a beginner, moving up by 5kg can be too much. Opening times are ok, but I really wish it was open later on a Sunday - 5:30pm close time is far too early. This is where PureGym wins hands down, as it’s open 24 hours. Overall it’s ok, as it’s in a very convenient location for me. I can’t comment on the staff or other facilities as I’ve not had any need to use them at the moment. Edit: 24-Feb-24. This gym is becoming more and more annoying. Particularly on Mondays and Tuesdays at peak times. It’s simply not big enough and not enough equipment. Also, the horizontal leg press machine and one of the smith machines have been broken for about 3-4 weeks! When are they getting fixed?!! Other annoyances… - aircon seems to have broken or not sufficient when the gym is busy. Been like this for 3-4 weeks - not enough light weight dumbbells in the free weight area. I’m talking below 20kg range. These are crucial for warming up, especially if you are older. And these lighter weights are often taken by classes - at peak times! There’s not enough to go round. - the free weight area is not big enough - there needs to be another cable machine - floor mat / workout area not big enough

Fantastic experience: We went to watch our grandchildren in the pool. Two lovely pools with a good viewing area. Our daughter has come over from Sale to use this pool

Negative experience: Awful experience that never encountered as a customer. The staff is very rude with bad attitude. The lady manager kept drilling on small issues on me and exaggerating as a big fault that I have against their rules on the wall. One issue is I hold up the phone and was about to take a picture the safeguard in the pool looked up and warned me not to take any picture, I immediately put down my phone without taking any picture. The manager came upstairs all of a sudden and shouted at me asked me to show my photo album to her like an order from police, “I NEED TO CHECK YOUR PHOTO ALBUM, It’s not allow to take picture” I was so shock, and deny at first, at the end I show and proofed to her I didn’t take any picture as I was about to take picture and being called off, she kept drilling with endless topic and blaming me, I feel like being looking down and racism. And when I said racism, she over reacted and asked me to go to her room and need to talk to me, it’s so ironic that her tone sounds like the custom that I have drugs when I passed the boarder. I refused to go and she even said she wanted to KICK ME OUT OF the Premise, I was thrilled and I don’t want to leave my kid alone and my group of friend. After all, she kept pointing to the notice on the wall said that I tried to against the rule and she just did her job to protect the people. I was so tired to listen her endless repeated complains. This is my first time in life that I have face such rude attitude and so called manager by not even showing her name badge properly on her uniform and rejected to tell me her stuff’s name by saying that’s her right. I couldn’t sleep well by such unpleasant treatment and wrote a complaint. Hope to get some feedback from them. Thanks for reading ! If any Chinese has experiencing such good to share too. (Small other complains by her omitted in the paragraph)

Fantastic experience: It's a good place for having a visit with your family and friends

Fantastic experience: Great place, friendly staff and clean

Fantastic experience: I visited the livewire gym. This is a good gym with very friendly customer care staff.

Fantastic experience: Very clean and welcoming

Fantastic experience: Great leisure centre. Lots of parking.

Fantastic experience: Went swimming very clean and top leisure centre

Negative experience: They have rude staff whom have a bad attitude towards customers we had a football pitch booked and the lights never got turned on until 30 mins into the game Then the young lad with attitude told us we was only booked for 30 mins and was being very rude about it and when we asked to him to get the lights on he kept on saying calm down it’s only a game. We paid for our time and lights and he still gave us attitude this should definitely be looked into I feel like they need a course of customer service on how to speak to there customers and also learn some manners

Fantastic experience: nice and plenty of parking space!!!! newly renovated comparing other sites!!!!!!

Negative experience: It was really good to get into the baths but when I went to the toilets afterwards they was absolutely disgusting let's just say I didn't go to those toilets!! Definitely need cleaning more frequently!!

Negative experience: Too expensive. 6 pounds per hour if I want to play badminton for 2 hours i have to pay for 12 pounds. I can’t afford that.

Fantastic experience: Very clean and well organized, great place to get fit

Negative experience: Nice facilities but online booking is useless and staff will turn you away despite having booked and paid online. For swimming always phone ahead and make sure there is space reserved for your group.

Positive experience: Good

Fantastic experience: Good all round

Negative experience: I go to great sankey school and the staff are just horrible towards the students. In winter they made us stand out in the cold and didn't let us come in for any reason. They also don't let us use the toilet after school and make us wait for everyone to leave the toilet (one person). The problem is that half of the time there is no one even in the toilet. I don't recommend going there as the service is very bad. They need to change how the do it.

Fantastic experience: Great facilities and ample parking.

Positive experience: Only went to swimming pool for g.daughters lessons. Seemed ok.

Fantastic experience: Lovely facilities, friendly service.

Fantastic experience: Wanted to give recognition to Helen on Front Desk at Great Sankey Hub. She made my Gym Membership onboarding really easy, answered all of my questions and made the whole experience a pleasure. Very well done.

Fantastic experience: Love Sankey hub, friendly staff and

Fantastic experience: Very helpful staff, & a nice place to go.

Fantastic experience: Love this gym, ticks the boxes that I need and a decent price too.

Positive experience: I have only used the library service there. I wish the selection of books be larger. Too few books for children.

Fantastic experience: Lovely clean place great staff loads of fun

Fantastic experience: Excellent facilities, good swimming pool and gym facilities. Lots of classes to choose from.

Fantastic experience: Very clean and nice staff

Fantastic experience: Fantastic new facility

Fantastic experience: Great gym, the best of the livewire facilities!

Fantastic experience: Had lovely swim here today without the lanes being in the pool, were able to just swim widths instead of having to do lengths

Fantastic experience: Grandkids went swimming in the holidays . They loved it . First time I've been in since it was renovated . Wow!

Fantastic experience: Not only is Afnaan a pride to live wire but he also sets the bar for any customer service role. Remarkably likeable and cheery, he is a pleasure to converse with at the front desk, making any customer new or old feel a warm sense of belonging. Afnaan goes above and beyond to ensure the needs of customers are met, you truly can rest assured that he will find a solution to any issue or uncertainty you present him with. A pleasure to meet and I wish him well in the future.

Negative experience: They won't let students use the facilities, please let me in while it is the freezing winter. I'd appreciate not dying of hypothermia, appreciate it (not really) :)

Fantastic experience: First time using the hub in April 2022. Took my 5 and 10yr old swimming. The small pool was lovely and warm, the main pool not too bad! Changing areas are communal with different sized cubicals for different family sizes. Lockers are £1 with is refunded after use. Parking free. Lovely place to visit.

Fantastic experience: I dont normally leave comments on any experiences but I just called over today with my wife to enquire about membership for myself with swimming being my prime interest...Got to say the gentlemen on reception (Phil Kehoe) was absolutely brilliant he took time to explain everything and still served customers waiting. Once he has another advisor on the desk he gave us tour around the facilities resulting in a 3 consecutive days free trail....took his time with no pressure....so if all goes well I will be applying for a membership. Well done Phil and thank you for your knowledge and time today it was very much appreciated. As a member of staff he is a credit to Livewire organisation.

Fantastic experience: Great facilities, great staff.

Positive experience: Nice gym and pool. Staff really helpful

Fantastic experience: Lovely place and family friendly

Negative experience: Never answer the phone at the weekends, so you can't book a family swim. No option to book online. Infuriating.

Positive experience: Great multi sports complex very clean and a good sized car park

Fantastic experience: Very impressed.

Positive experience: We turned up for a swim to be told we had to book a time slot. It didn't say this online and we didn't see anywhere to book online so had to book and pay there.We had to sit in the car and wait over an hour for the next available swim session. Whilst waiting to be signed in someone else was on the phone with a booking. The woman took the persons name, address card number and pin. If this is how you have to book a thete slot we won't be going there again. The swim area and changing rooms were very clean.

Fantastic experience: My daughter loves going here for her swimming lessons

Fantastic experience: Clean, fresh, welcoming and excellently equiped.

Negative experience: Please hang a clock on the wall to let the guest know what time it is. unfortunately the people who visit are not respectful of the other guest’s. impossible to relax if someone wants to!!!! discussion for polity is not have time in the sauna please. Thank you

Fantastic experience: Gym, swimming pool, yoga, library, but with the membership fees

Positive experience: First time here family live local. Very clean and well managed staff helpfull

Fantastic experience: Friendly helpful staff great facilities. Clean, friendly and reasonable prices.

Fantastic experience: Good football facilities, shame the torrential rain spoiled all the fun.

Negative experience: Customer service below par. No answer on the phone when you try to book swimming pool, so the best is to book the next visit while you there. People on the front desk are more interested in sorting tho books for library then answering phone calls, and showing no regrets when you asked them at the desk for reasons. All they say is I'm too busy... To be fair, this is the only site having such issues. No problems when ringing any other hub. Other than that facilities are great

Fantastic experience: Great stuff Great facilities VERY clean.. And those libraries are brilliant to see..

Positive experience: Big massive gym area. Great

Positive experience: Recently started using this facility, lead up to Xmas fitness regime !!! But very helpful on my initial visit, pointed me in the right direction for swimming pool access. Not accustomed to the communal changing areas, but seperate booths for all. Good clean facilities, swimming pool can get slightly cramped, would be beneficial to book yourself in prior to attending the venue. Steam room and sauna both clean and functional.

Fantastic experience: Amazing facility with loads there for everyone

Fantastic experience: Great place with all the modern facilities, all wrapped in a smart looking building!

Fantastic experience: Lovely staff,very clean and friendly atmosphere

Positive experience: Great place for all the community to use. Very clean and modern. Two swimming pools, library and lots of classes gym etc.

Fantastic experience: Great place, Good staff.

Fantastic experience: great 4g pitches well looked after

Fantastic experience: Great facilities really recommend and good open size gym and all machines being wiped before and after use

Positive experience: Nice clean facilities. A huge step up from my local swimming pool (Kingsway, Widnes). Pool is smaller but there seems to still be plenty of room as they are still limiting numbers due to restrictions. Easy to book if booking for 1 person as its all done online. I've knocked off 1 star as we are booking as a family to give the youngest some more pool time and that means having to call to book. Wouldn't be a problem but the phones ring out constantly. Took half an hour of constant redialing to get through last time.

Fantastic experience: Friendly staff immaculately clean great place to visit

Positive experience: Nice clean pitch but a bit off-putting having a set of goals behind the game goals. Lots of parking and a nice atmosphere.