The Gym Group Leeds Headrow

Positive experience: Location was its main selling point but there was always something broken and equipment was cheap but usable. Shame it's closing down at Xmas. PureGym it is now then

Positive experience: It’s a good gym but it would be perfect if it’s 24 hours

Negative experience: Female Toilets have a weird smell, might need to change the product used to clean them.

Positive experience: First day at this gym and I walked back out of it wasn’t for no refund policy I would not have come back so I have to workout here rest of month till membership cancels. Decent gym and equipment but everything is all over place and not organised. In my old gym you knew where all squat racks etc were all dumbbells were in 1 place and all machines. Here squat racks and scattered in different areas and I have to walk across whole gym floor for a arm workout

Fantastic experience: Very enjoyable

Positive experience: Wish it was 24 hours as before hours cut down but price increased , but it’s ok gym overall

Positive experience: The Gym Leeds Headrow is what you'd expect from a Budget Gym, it seems to be of a similar standard to others in it's niche & I presently train here with my PT (James of Trained By James). A couple of simple changes need to be made to improve the Customer Experience: 1. Have someone on Duty at the Weekend. I am getting sick of paying for my PTs time only to be disturbed EVERY SINGLE WEEK by other Members needing assistance. If there is someone on Duty they are not on the Gym Floor.. even if there is no class on. I pay my Membership and I pay my PT for PT, I don't pay to be interrupted because there's no Gym staff available. 2. The noise levels (I'm referring to the Music) from the Studio during classes need to be lowered. On several occasions I have been at the other side of the Gym where both I & others can hear the Music pounding away. When you can hear the music through your Headphones this does not make for a pleasant environment. The Showers are frequently cool with poor water pressure and often there are empty bottles laying around the changing area.

Negative experience: Not 24/7 despite being advertised as such and dodgy equipment that often isn't repaired - a bench pin failed while I was using it and it hasn't been replaced Edit: To clarify, the equipment has yet to be removed or even marked as unsafe - it's not that it was removed and hasn't been replaced yet.

Fantastic experience: Amazing cycling class with Chloe, definitely in love

Fantastic experience: I've been with gymgroup since they first came to I've had lots of personal trainers I'm a gym freak I do 5 sessions a week Iove it I love doing classes I'm 72 now I'm quite fit so I will carry on x

Negative experience: You can tell by their standard bogus replies on here that they don’t care and nothing gets done. Just look at complains from long ago and to now. They don’t care, cus it’s central people will still come no matter how and it gets and they know it. Still, have to say this… Return 24/7 hours and actually instead of taking so much profits reinvest tiny bit of it into fixing the equipment, shower and toilets. It’s a city centre gym, what a letdown, doesn’t look like it at all with everything broken. Or I assume this is your aggressive extra profit taking strategy, because you know location is central, even if you cut hours in half and don’t repair or renovate anything people will still come? Got news for your upper management who seem to have never heard of delayed effect, your brand image will just go down, when eventually it will be at the bottom and people won’t visit you globally. Fix the gym. Return 24/7 open hours.

Fantastic experience: Nice people good Equipment

Fantastic experience: Excellent facility, every machine you can imagine and more, PT Angus is cherry on top, his expertise I have found nowhere else in England

Fantastic experience: I never made the most of my gym experience until I received advice from Angus. He elevated not only my physicality but also my mentality. Super professional and positive. If you’re serious about levelling up, make sure to chat to Angus!

Fantastic experience: I have been going to this gym for 3 months and Angus has really stepped my training up he’s a great trainer but now I would consider him a friend, if you need a pt go to this guy

Fantastic experience: Just started here and was really nervous but one of the trainers (Angus) was really friendly and helped me out with the machines I was stuck on.

Fantastic experience: Accessible gym, great for young professionals. Had an instructor called Angus who was very helpful and knew his stuff, would highly recommend.

Fantastic experience: Great gym. Great facilities. PT Angus trained with me and I was really impressed with his knowledge. Here they really want to help you achieve a better you

Fantastic experience: Really impressed with the knowledge and skills that I gained during my PT sessions with Angus!

Fantastic experience: The Staff are very friendly especially Angus he was really knowledgeable and kind, great guy overall. The Range of equipment was brill had everything I needed Overall great workout space would recommend 10/10

Fantastic experience: Great place with top notch equipment. The instructors are friendly and very intentional. I personally enjoy Chloe's classes. She's just awesome!

Fantastic experience: Chloe was fantastic, really friendly and loved the class - thanks so much!

Fantastic experience: After talking and training with Angus I have gone from becoming quite a nervous gym goer to feeling much more confident in what I am doing and the results are showing. His knowledge and professionalism is first class

Fantastic experience: I’ve been in and out of the gym for years without being able to find a steady routine especially accompanied with good nutrition. This has all changed over the past few weeks since meeting The Gyms newest trainer Angus, who has really helped me focus & maintain consistency through his creative & innovative ways of training, motivating training regimes and truly balanced diet plans. It’s only been 6 weeks and I’m really beginning to see the progress which makes me hungry to go even harder. Thanks again Angus it’s all down to you

Fantastic experience: Great Gym and facilities Angus was very helpful and was a great trainer highly recommend a session with him

Fantastic experience: New to the gym and Angus one of the PT there was very helpful!

Fantastic experience: Angus is very good at what he does and really helped me during my time here

Fantastic experience: great facilitates and amazing pt work from angus

Fantastic experience: Awesome gym, one of the PT’s called Angus always comes and says hi and has spotted me numerous times. Inspiring guy and great PT!

Fantastic experience: Less busy than other CC gym locations, great classes.

Fantastic experience: One of the best gyms around the zone with generous people that help you get better everysingle day

Fantastic experience: Always really friendly staff. Welcomed with a smile and always get offered assistance if needed. Would and have recommended this gym to friends and clients.

Fantastic experience: Great gym. Good choice of equipment, friendly vibes, great value.

Negative experience: Increased the price, removed the 24/7 which was the only good thing, changing rooms have a terrible smell, 50% of machines are with broken material

Positive experience: Standard gym equipment and changing room/toilet facilities, which is good. Sadly this branch is no longer open 24/7 (but membership price went up) and as a results seems to be a lot busier. Impossible to find a free piece of equipment in peak times.

Fantastic experience: great classes from both chloe and angus. make it accessible for all abilities

Fantastic experience: I have been coming to the gym for a while now and the classes are definitely what motivate me to come more, they are challenging but a good way to work out in a group environment rather than feeling scared by yourself. The trainers make you feel welcome and comfortable at any opportunity

Fantastic experience: This gym is wonderful! Especially Chloe’s classes, always a blast ! Thank you

Fantastic experience: Such a friendly gym and super central so easy to get to. The staff are super helpful, I especially love Chloe as she’s always happy to give advice and nothing seems too silly a question. I usually get nervous at gyms as I’m not a ‘gym type’ person but it doesn’t feel like that sort of place at all.

Fantastic experience: Great classes from chloe

Positive experience: So the evening post has done a story that plans a being made to demolish the core centre and this is how your members find out!! I have a trainer named James he’s really good and attentive to what I go for and want to achieve I definitely will be following him for sure! Unfortunately there are some aspects that aren’t good to the place as is. Attention to detail with equipment and uneven flooring. The showers in particular are very temperamental. Turning to cold by themselves or switch off, the 3rd and 4th shower in particular are sometimes a battle.

Fantastic experience: Incredible spin class with Chloe! Really energetic, great music and powerful motivation! Haven’t sweated that much in a long time ✌

Positive experience: Decent gym especially for the price, some of the equipment has seen better days

Fantastic experience: This is one of the cheapest gyms I could find and the staff are really polite I've been going just over a month now and havnt had an issue

Negative experience: I just don’t get why the 24 hour service isn’t a thing anymore. Literally the only time I can come to gym is 10pm onwards and I always go between 10 and 2am, now I’ve gotta wait for Headingley to be less busy before I can work out and travel further to headingley. I would like to know why timings have changed

Negative experience: The change in the opening hours is a massive let down, they've essentially been cut in half and members were only given a weeks notice. My partner and I left the gym a minute after closing time (11.01pm) yesterday and have received an email warning us about our "unacceptable behaviour" and advising us to "remind ourselves of the gym rules". I was already pretty gutted that my membership renewed the week the new opening hours were announced (locking me in for another month). But receiving a condescending email because I left a minute late is just the cherry on top. Currently counting down the days until my contract ends and I can join literally any other gym .

Negative experience: Everything was downhill after they changed the opening time, no reason to buy this membership if they're gonna change their policy mid-contract

Negative experience: No longer 24/7 Toliets are always dirty, staff are rude and way to warm with little air flow causing smells to linger. No adequate cleaning supplies to wipe stuff down. Free weights area far too small can have 5 people there and there's no room to do anything Will be canceling membership

Positive experience: I think the location is very good, the space is also, the bathroom is not good, narrow and not clean most of the time, the singing voice is very loud, there are many faults in the equipment and it seems that it is old, gradually the cost has become high with the lack of development in the gym and no new equipment,The gym is no longer open 24 hours. This is a negative point , I think the management should change , The manager, his name is Paul, is incompetent and has an aggressive way of talking. Unfortunately the gym a business that cares about money, not customers

Positive experience: I'm really sad that Leila wants to go, I was really hoping she would regret it, because I think you're going to lose one of your best instructors, because I personally registered up because of her and her classes. ☹️☹️

Fantastic experience: Staff are very friendly. Range of equipment. Overall great workout space.

Positive experience: I've been using the gym for over a month now and I love it . Is it possible to install a fitness pole , please ! It would be very very helpful! Thankyou so much

Negative experience: Very rude staff member (specifically the owner/ boss of the gym), I go on Very well with the clients, the owner and the staff doesn't like it and they talk bad about me to the clients specifically one of the staff call khloe.

Fantastic experience: Good place, decent equipment, a bit more compact than some gyms so can feel more crowded than it really is but is pretty chilled overall

Negative experience: Very rude staff member (specifically the owner/boss of the gym), incapable to have manners with potential future customers. Today (12/09/2022) I have Arrived at the gym, after waiting a long time for someone to assist us , he came to meet us ,me already a member and a new person interested to try the gym. He was incapable to explain professionally that the gym doesn’t do anymore free trial, he just kept saying in a unsophisticated way “ 6.99 for the day” . He didn’t even think to ask instead to the new person, the alternative option to have an induction . All throughout rushing during the conversation , leaving the person with a bad experience .

Positive experience: Good gym, fairly affordable although the price is slowly increasing by the months. Even when busy it doesn't feel too full and I think its a good gym for most abilities its also fairly bug. The staff are nice and they wave, smile and give tips where needed which is good. Doesn’t have many mirrors compared to York road and does lack platforms for any lifters out there, its a big gym but theres only 1 deadlifting platform in the whole gym which even when quiet is usually and understandably taken, could do with at least two like the York Road gym. Its got two small but separate weight rooms which I quite like because its less intimidating and allows for more smaller corners to lift for anyone who's new/shy.

Fantastic experience: Excellent gym great staff

Positive experience: Yet another positive first visit experience using The Gym Group gyms. Good atmosphere.. clean and spacious.. well looked after equipment..

Negative experience: The staff on every occasion have been really dodgy, proper jobsworths, I’ve only been a member at this gym since Saturday and every time - they’ve been off. I’ve been a member of Manchester, London, Glasgow, headingley/meanwood and many other gyms - but the staff here are proper off. Don’t think I’ll be returning this The Gym Headrow - bad vibes.

Positive experience: Good gym and equipments

Positive experience: Nice gym lots of equipment, there's no posers there and people feel comfortable going gym

Fantastic experience: Great gym with great price !!

Fantastic experience: One of the best gyms I've ever been to. Super affordable, has all the premium equipments, free weights, spacious, well lit and ventilated. Excellent overall quality. Good location. Great, friendly staff. Good choice in membership packages. Definitely recommend.

Positive experience: Good service

Fantastic experience: Clean, lots of equipment, I went at a peak time and was pretty empty. Could social distance well with everyone.

Positive experience: Spacious, friendly staff

Fantastic experience: Good level of equipment,and very helpful staff. Decent showers also

Fantastic experience: This place iz spot on. Open 24 / 7. Right in the centre ov leeds. I work away from home. This place az saved me a fortune. Its £14 a month. It works out 3-1/2 pints. Averages about £4 a pint. It keeps me off the drink.

Fantastic experience: Big, clean, lots of equipment. All you need in a gym.

Fantastic experience: A great gym with really friendly members of staff who take the time to say hello when you arrive and are approachable if you have any questions. The classes are great and the instructors are better than any other gym I have been to. Jonny Williams, Chloe Moore and Levi are amazing - they are so friendly, know what you are capable of and when to push you and they change up the classes each week. They are the reason I get up at 6am each morning to go to their classes. The gym itself is spacious, clean and plays good music. I absolutely would recommend this gym.

Negative experience: very annoying staff. distracting during workout and suggesting their personal training

Fantastic experience: This is a fantastic gym with brilliant staff too

Fantastic experience: Great facilities, friendly staff who make a genuine approach to having a conversation with you!

Fantastic experience: Great gym in Leeds city center.

Fantastic experience: Very clean, easy access machines

Positive experience: Clean gym. Could have more leg machines. Was ok to use while we visited the area.

Positive experience: Plenty of room, good size gym.

Negative experience: Have not updated their hours on-line! I tried to go before work, but it was not open. And only found out when i called, on Google search the times have not been updated (it says the information was updated 2 weeks ago)

Fantastic experience: Friendly clean not too busy

Negative experience: Serves its purpose as any low cost gym. Would like them to comply a tad better with covid regulations

Fantastic experience: Friendly staff. Had anxiety about going in but they helped me get my lock and showed me around which helps loads !

Negative experience: Member of staff Paul Dunn made me and my friends too uncomfortable to use this gym by targeting, bullying and creating a rude unwelcoming atmosphere. What’s more concerning is that this seems to have been happening for over a year to other people. As seen by previous reviews for this site. This is totally unacceptable way to treat people. The gym is a place where I go to relieve stress and anxiety, not to get it. Everyone else who works here is lovely so all the credit to them for creating as much of a positive space they can. The space itself is also really great and has lots of equipment and space.

Negative experience: The worst customer service I have ever experienced in the gym. Their general manager Paul Dunn is a bully and makes me feel extremely uncomfortable when I’m there. He comes up to me every time and talks in a very aggressive and unprofessional manner. I feel like he is targeting me and I am no longer comfortable to go there even though I think the rest of the staff is really helpful and positive.

Fantastic experience: 10/10

Positive experience: Lovely staff, gym is kept neat however not enough equipment for my liking.

Negative experience: The worst gym in Leeds after using it for five months I must say trainers are unprofessional ,they Sanitize machines by spraying not only on equipments but on people who working out close by , trainer Williams is so annoying, unprofessional knowing no boundaries how to keep distance with people around . Yesterday 17 October time 5 pm there was a female trainer with serious attitude she was sanitizing the machines and as usual she doesn’t care about people doing cardiovascular training the sanitizer burned my eyes and went straight into my lungs every time the trainers come with sanitizer gun Me and my friends leave our workout and cover our faces because they don’t care about people around who inhaling that poison. Seriously management should teach them how to use gym floor properly by not disturbing other people who come to do their workout.

Negative experience: Tried contacting them during the COVID-19 situation but no answer, charged from the beginning of July to Sep without using the gym, and one overdue payment and they charge you 15 pounds, weirdest extra charge ever and no-refund policies on whatever so, they will gladly cancel your membership

Fantastic experience: I just can't stop love it

Fantastic experience: Nice place

Fantastic experience: Well equipped gym with a good range of equipment

Positive experience: Good gym, people tend to respect order. Gym facilities pretty accessible to everyone and the employees around from 9am to 10:30pm.

Fantastic experience: Gym well equipped and mostly clean - friendly stuff and decent music playing. Situated in the city centre makes it a perfect place for people that finish to work

Positive experience: Centrally located but a bit too much crowdy.

Fantastic experience: They have workout classes, personal trainers and all the gym equipment you can imagine. They have sunbeds, showers and changing rooms. It is a very secure access to get in and out. I would highly recommend.

Positive experience: Good enough

Negative experience: Rude management (paul) so rude and no manners at all , and they threaten me to cancel my membership when I e said to him dont need all this rudeness towards me he did cancel my contract without let it me kno n didn't refund my money back.

Fantastic experience: Love going there

Positive experience: Great place, & really busy at peak times.

Fantastic experience: Fantastic gym at a cheap price. Clean, great equipment and a multitude of free classes included in membership.

Fantastic experience: Had a induction with cath ,showed me new routines and equipment, friendly atmosphere love it !! ,good atmosphere staff very friendly always willing to help!