Information about The Gym Group Edinburgh City

Waverley Gate Building, 2-4 Waterloo Pl
EH1 3EG, Edinburgh
+443003034800

Opening hours

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  • tuesday: 0h-0h
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The Gym Group Edinburgh City Centre is open 24/7, offering no contract low cost membership options, so you can get in shape when it suits you. Free fitness classes every week to burn fat, boost cardio, improve muscle tone and sculpt your body. Find plenty of fitness equipment and weight machines to take your workouts to the next level. Book in with one of our experienced personal trainers to help make your fitness goals a reality. We create a relaxed and welcoming fitness environment for anyone who wants to improve their physical wellbeing, find your fit with The Gym Group today.

Our comment from FitFit UK about The Gym Group Edinburgh City:

The Gym Group Edinburgh City is a vibrant fitness center located centrally in Edinburgh, offering a great balance of affordability and quality. With a clean and welcoming environment, it features a diverse range of equipment suitable for all fitness levels. Users have praised the gym for its:

  • Cleanliness: Many reviews highlight the well-maintained facilities, with tidy spaces and attentive staff who regularly clean and organize equipment.
  • Friendly and Knowledgeable Staff: The trainers are frequently mentioned as being incredibly supportive and approachable, helping members achieve their fitness goals. Personal trainers like Kieran, Rubén, and Karina receive high accolades for their professionalism and motivational skills.
  • Variety of Equipment: The gym boasts a good variety of machines and free weights to cater to different workout routines.
  • Accessible Location: Situated in the city center, it's convenient for both locals and visitors to pop in for a workout.

However, there are a few challenges noted by users:

  • Equipment Maintenance: Some machines are reported to be outdated or in need of repair, which could affect the overall experience.
  • Space and Crowding: During peak hours, the gym can become crowded, making it difficult to access equipment.
  • Cancellation Process: There are concerns about the membership cancellation process being complicated and not user-friendly, which has frustrated some members.

Overall, The Gym Group Edinburgh City is well-regarded for its friendly atmosphere and supportive trainers, making it an excellent choice for anyone looking to maintain or improve their fitness in a central and convenient location.

Services, Machines and Guided Classes

Fit
Workout
Cardio
In Shape
Low Cost

The Gym Group Edinburgh City: Opinions

4.3/5 (199 Opinions)
Magen Allen 8 months ago

Negative experience: Absolutely terrible ethics. I've tried to cancel my membership multiple times and they keep charging my credit card. They even say on their site that you may have to cancel your own credit card in order to get them to stop. This should be illegal.

The Gym Group Edinburgh City

Dear Magen Allen, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced while trying to cancel your membership. This is certainly not the level of service we aim to provide, and we understand how upsetting this situation must be for you. We take your concerns very seriously and would like to investigate this matter further to ensure it is resolved promptly. Please contact our customer service team directly ([email protected]) at your earliest convenience, so we can assist you in resolving this issue. Your feedback is invaluable to us as we strive to improve our services and ensure a better experience for all our members. Thank you for bringing this to our attention. Kind regards, The Gym Group Edinburgh City Team

DPower 9 months ago

Negative experience: Extremely used machines, cardio bikes are dodgy also noticed that even personal trainers are leaving machines loaded.

The Gym Group Edinburgh City

We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Edinburgh City is made aware of your thoughts.

Ana Simarro 9 months ago

Fantastic experience: Everything is clean and tidy. Great people

Gyorgy Valuska 10 months ago

Positive experience: You get what you pay for. It's clean enough, but the vents and a/c need cleaning and some of the machines to be upgraded and updated. Some treadmills don't respond when pressing their buttons. Also, please refill the soap dispenser by the sinks and maybe add one more please?

Adrian Abraham 11 months ago

Negative experience: The moral of the story is that regardless of what you have to communicate to someone one do it calmly relaxed and professional especially at work ..... It takes a fair bit to upset me. But it all adds up in the end . I have been going here for a while now because of the location, but here is my experience I was constantly asked by trainers how long I'm going to be on the machines because they have a client more often than I would like.(like my time is more disposable then theirs .) But the cherry on top is I was answering my phone because my parents were calling me and one of the trainers aka members of staff walk up to me and starts shouting over the gym music with his teeth showing like dog (very very angry and aggressive ) I told you before !!! no talking on the phone in this gym (second time in 4 months, maybe ) .I said calm ok no problem." My parents heard everything( over loud gym music and not on spaker phone )and were so disgusted and angry that they made me promise to go to a different gym, lol... The moral of the story is that regardless of what you have to communicate to someone one do it calmly relaxed and professional

The Gym Group Edinburgh City

Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Edinburgh City is made aware of your thoughts.

Paul Owoicho 11 months ago

Positive experience: Gym is a bit too small, but nice all the same

Sarah 11 months ago

Fantastic experience: Very nice gym with a wide range of possibilities, perfect for a Sunday workout ! Thanks Kieran for your help and for the friendly welcoming !

Daniel A M 1 year ago

Positive experience: The gym has a good position in the city centre. It's clean, tidy, showers good, with nice staff. There's a sign outside but you can walk pass it if not noticing it. For those getting a day pass can be tricky to get in the building needing a card to access it or wait till someone comes out or goes in which isn't concenient. After that you'll have normal doors with the QR code and digits panels is situated inside the building. The equipment is good and it doens't feel cramped during the day. Beside this had a very good workout.

The Gym Group Edinburgh City

Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Guilherme Ilunga 1 year ago

Fantastic experience: Great gym - good facilities, clean, and safe environment!

Jakub Tansey 1 year ago

Negative experience: Left my bag overnight in a locker (which I haven’t done before) and when I came back the next morning found out the cleaning manager had cut through my padlock and thrown away everything in my bag, less than 24 hours after I left it there. No signage or warnings on the rules or consequences around this, at least none that I’ve ever seen. Staff were so indifferent and basically shrugged and showed me to the bins to rummage through. I found my broken padlock, towel and gloves. None of my valuables though… This is theft far as I’m concerned. Will be cancelling my membership immediately.

The Gym Group Edinburgh City

We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Edinburgh City is made aware of your thoughts.

Emma Cowan 1 year ago

Fantastic experience: I used the gym for a month while visiting Edinburgh. I visited at various times during the day. I never found the gym to be overcrowded. There’s plenty of equipment variety and the quality is good. The staff are always on hand and regularly tidy the gym, put back weights etc. It’s great value for money and offers everything you could need for most training styles.

C D 1 year ago

Positive experience: Good facilities, good price, nice staff

The Gym Group Edinburgh City

Hi there, thank you for your feedback.

Krishna Acharya 1 year ago

Fantastic experience: Great centrally located gym, Jordan the manager is really nice and helped me with a faulty padlock. Equipment: There are 4 squat racks, 2 of which have Olympic weights and 2 which just do the job, There's also a smith machine, 3 matrix cable machines and a bunch of other machines for isolation. They also have a treadmill and high intensity training area for cardio. Cons: The Olympic squat racks are always busy especially in the evening, adding extra racks near the cardio area would be great. It's usually super crowded after work hours as it's a relatively small gym.

ricky mason 1 year ago

Positive experience: Spaciouse lots of machines and not t9 crowded ...they do needs a bigger sign at the entrance, though It was hard to find the 1st time

The Gym Group Edinburgh City

Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Alexandru Aron 1 year ago

Fantastic experience: Good location, great value for the money and the their staff is always top-notch.

Rohan Pais 1 year ago

Positive experience: This is my experience using this gym as a tourist in Edinburgh. If you’re a regular here then your experience may vary. The pros: - The gym is located centrally close to all the touristy spots in Edinburgh. This meant that I could pop in for a workout anytime and then go back to being a tourist. - The members are polite and are there to workout and then leave. No one hogs the machines and people put things back in place - While it’s in level -2 the backside of the gym faces the outdoors so there’s plenty of natural light there and it’s not your typical basement gym Cons: - Sign up process is complicated. You need a code to enter the building which you cannot get unless you sign up. So you’ve to do it online or hope that some other member lets you in. The staff on site were helpful though - Lockers don’t have locks on them so need to bring your own - As some members noted, some of the machines do have some rust. They function just fine but it appears run down because of it. - Limited options to sign up if you’re visiting. There’s one day or three day passes but if you’re here for longer you can’t get a week’s pass to save more. Overall, its location and timings make it an idea gym for visitors if they don’t have a gym in their hotels. I’d recommend to others visiting this city.

The Gym Group Edinburgh City

Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.

George Ubiria 1 year ago

Fantastic experience: I just started going to the gym. I like everything. I especially wanted to thank Coach Jordon, who was ready to answer my questions in the gym. Thank you

Antonio Lopez Talavera 1 year ago

Fantastic experience: The Gym is very good with a good location, I have been signing up for years but it is now that I have hired a personal trainer capable of helping me achieve my goals that I am really enjoying this gym the most. My personal trainer is Rubén Cross, a professional capable of motivating you and making you work hard, always supervising that you do not suffer any injuries and who, with his great knowledge of his work, makes you feel motivated without realizing it in some of his dynamic training routines and a wide range of possibilities such as nutrition and sports advice. Thanks to professionals like Rubén, they make the Gym a good sports center and not a low cost gym.thanks @Ruben Cross

The Gym Group Edinburgh City

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

ChiuChiu Chiu 1 year ago

Negative experience: The facilities are old and some of them are not functioning properly. One of the staff members is rude. I virtually have never left negative reviews online, and so you can see how bad it is. Gone to four gyms across the country from The Gym Group and this is definitely the worst I’ve ever had.

The Gym Group Edinburgh City

Hi there! Thank you for your review. Our team works with our suppliers to ensure all the equipment is safe to use and in the best conditions. We recognise that sometimes it can take a little longer due to various factors, but rest assured that we are working hard with our suppliers to have all the equipment fully working as soon as possible. Thank you again for your review. We will use this to further improve the experience in our gyms.

Anna Rogowska 1 year ago

Fantastic experience: I've been going to this gym for a couple of months now and I'm very happy with it. As some mentioned it can get really busy during the week but given its central location it's to be expected with people coming in after work. If you go outside of the peak hours it's really casual and chill. The weights section is quite big compared to other gyms, though still some cardio machines could be swapped for a rack or two since sometimes it's hard to find a spot. The machines are all in good condition though and I haven't had issues so far. Except maybe that people don't wipe the machines after use despite having several stations with disinfectants around. The workers on shift at least do go around and wipe them and put gear back on racks etc. Except for location the best part of the gym is probably the trainers. There are several classes offered including small groups of up to 6 (I was alone more than once) where you can learn basics of lifting etc. The trainers are all super nice and knowledgeable. Through one of the classes I met and signed up for sessions with Kieran. Can't recommend him enough, he definitely knows his stuff, he makes the trainings fun and I've already seen a huge improvement with my weights.

Jaime García Iglesias 1 year ago

Fantastic experience: Great gym. Could do with more equipment (benches) and better wifi, but it's great value for money. Also Rubén is a fantastic PT!

Tom Hall 1 year ago

Fantastic experience: I’ve been going to this gym for about a year now, it’s really good but needs more exercise benches. Ruben is a really good PT who’s super organised and we’ve made some really good progress over the last year. Highly recommended!

Joanna Krzemien 1 year ago

Fantastic experience: The gym facilities here are top-notch, but what truly sets it apart is the personalized attention from trainers like Matt. He's incredibly knowledgeable and attentive, always tailoring workouts to suit my needs and abilities. Thanks to him, I've seen remarkable progress in my strength and endurance.

Lauryn Pinks 1 year ago

Fantastic experience: Quality gym with decent selection of equipment. PTs and staff are super friendly and knowledgeable. Would highly recommend my trainer Scott

Drew Karanja 1 year ago

Positive experience: Great gym, lots of equipment. Uf you're looking for a P.T Kieran Robertson is the guy . 24/7 access.

The Gym Group Edinburgh City

Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Fabian CC 1 year ago

Fantastic experience: Would benefit from having more benches, apart from that it's a great environment, staff is nice and helpful, specially Ruben who is very professional and patient.

Kim Prentice 1 year ago

Fantastic experience: I did PT sessions with Kieran. He was a really good PT and helped me achieve my goals.

WAQASWAKI SPAIN 1 year ago

Fantastic experience: MR JORDAN & MADAM KARINA BOTH ARE VERY HARDWORKING TEAM MEMBERS... THIS GYM... SOLVE ANY ISSUES STRAIGHT AWAY & IMMEDIATELY... VERY GOOD IN MEMBERS SERVICE 10⭐... KEEP IT GOOD JOB... WAQAS SYED GYM MEMBER VERIFIED... SINCE ALMOST YEAR

Sylwia Moskal 1 year ago

Fantastic experience: From the moment I walked into this gym, I knew it was different. The staff are friendly, the equipment is top-of-the-line, and Matt, my personal trainer, is simply exceptional. His passion for fitness is contagious, and he's helped me not only transform my body but also my mindset towards health and wellness.

Lee Ashmore 1 year ago

Fantastic experience: Scott Dipiazza is always so welcoming, friendly and knowledgable. Good facilities, new equipment. A standing calf machine would be good as they seem to have 2 of the press machines. Only negative is turn down the thermostat! This isn’t hot yoga.

Igor Mendiguren 1 year ago

Fantastic experience: The Gym is very good and cheap, but I'm missing some benches. Also there is a very nice Spanish guy who is always ready to assist, I think his name is Ruben.

David Murphy 1 year ago

Positive experience: Very good gym. Lots of equipment and staff are helpful.

The Gym Group Edinburgh City

Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Melonowy Yamaj 1 year ago

Fantastic experience: As someone who was initially intimidated by the idea of going to the gym, I can't express how grateful I am to have found this place and met Matt, my personal trainer. He's been incredibly patient and supportive, helping me overcome my insecurities and achieve things I never thought possible.

Bogna Krzemien 1 year ago

Fantastic experience: The level of attention and care I receive from my personal trainer, Matt, is unparalleled. He takes the time to understand my fitness level, preferences, and limitations, then crafts workouts that are both challenging and enjoyable. Thanks to him, I actually look forward to coming to the gym!

Anna M 1 year ago

Fantastic experience: Joining this gym was the best decision I've made for my fitness journey. The atmosphere is so inviting and motivating, and Matt, personal trainer, has been instrumental in guiding me towards my fitness goals. His expertise and encouragement push me to do better every session!

Andrew Creamer 1 year ago

Fantastic experience: Since August 2023 I have trained with Kieran at the Gym Group Edinburgh City. I've never felt stronger or more motivated. Together, we've delved into the world of free weights and resistance machines, boosting my strength to the extent I’d previously only admired in other people. Kieran's guidance is unwavering, always steering me toward my goals of staying fit and healthy. Every session feels like a celebration of progress, a reminder that with dedication and the right support, anything is possible

Tobiasz Włodarczak 1 year ago

Fantastic experience: A very good gym in the city center. For women, I recommend the best trainer Karina Boniek

Daz Bokhari 1 year ago

Positive experience: Pavol is a straight up guy and the gym ain't half bad.

The Gym Group Edinburgh City

Hello Daz Bokhari, We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Ed Austin 1 year ago

Fantastic experience: Great place. Pavol was super friendly and gave me some good advice!

Manadza uk bk 1 year ago

Fantastic experience: Hello, I highly recommend this gym, very nice staff, especially the trainer Karina, who has a lot of experience with the gym and will always help with training

Aamish ali 1 year ago

Fantastic experience: Started 2 months ago still going preety good Really nice atmosphere and trainers are rly professional too but Scott the nicest trainer I ever met Rly nice guy and guide me how to gym the right way so 5 stars just for Scott

Luka Šalek 1 year ago

Positive experience: Decent amount of machines and equipment. Relatively balanced amount of people when I train. Great support from PT in pushing my self and achieving goals. However, there are few things that could use attention. Rubber grips on some machines/ handles are falling apart, making the grip it self not that much firm. Seen few people just using same dirty shoes around gym they came in from outside, not very hygienic for people working closer to the floor. And WiFi seems to be difficult for my phone to connect (every time they do some work on WiFi more difficulties show up). Generally, the gym location is convenient for me, and with PT there, I will continuing to do my regular session there.

The Gym Group Edinburgh City

Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.

Hannah Beattie 1 year ago

Fantastic experience: The gym has a super welcoming environment and caters to all abilities. The staff are lovely, great location and equipment!

Jasmine Abbasi 1 year ago

Fantastic experience: Good sized and clean gym. I‘m always able to do my workout when I went. Staff have always been friendly and welcoming

Nat 1 year ago

Fantastic experience: Great gym! There's a lot of equipment and the place is huge so it doesn't feel super busy even when it actually is. I've also had a couple sessions with Charlie, one of their PTs and I feel like I've learned a lot while having a great time.

The Gym Group Edinburgh City

Hi there, thank you for your feedback.

Aileen Dickson 1 year ago

Fantastic experience: Good for the price, friendly instructors. I only go to classes so can't comment much on the gym equipment but for the price it's good.

Peter Atorough 1 year ago

Fantastic experience: Super good, super nice, not too busy if you come at the right times

Joe Innes 1 year ago

Fantastic experience: Great environment all of the trainers are always helpful if I have any questions. Scott has been particularly helpful giving me tips and new exercises to keep me progressing!

edan fraser 1 year ago

Fantastic experience: Great gym, great environment, nice and bright, lots of equipment and weights up to 50kg dumbells! Really nice staff, always happy to chat and help out, thanks to Scott for helping with some machines and exercises I'd never tried!

David McMorran 1 year ago

Fantastic experience: Kieran is a great PT. Very happy with our workouts.

Simeyon Z 1 year ago

Fantastic experience: Charlie is such a cool guy and showed me around the gym, very handsome as well!

JOAQUIN GORKA DIAZ CAPITAN 1 year ago

Fantastic experience: Good gym, hygienic and good maintenance. Pt’s are really helpful. Only thing I can complain about is to crowded for the size of it.

Frank Parisi 1 year ago

Fantastic experience: Great gym, loads of kit, friendly staff and clean. A static bike (or a few) with the ability to link into fitness apps such as Zwift would be a huge bonus! Thanks

Cameron Conner 1 year ago

Fantastic experience: The gym is always clean and the staff are really friendly and supportive towards your goals

Alex Deac 1 year ago

Fantastic experience: Great gym, friendly PT's, affordable membership prices. Would definitely recommend!

Samkit Jain 1 year ago

Positive experience: I have been going to this gym for 18 months. The staff is nice and friendly, changing rooms are clean and only a handful of people are at the gym in morning which means no wait time. It would be nice to upgrade some machines like the chest fly one. The gym does bring in new machines from time to time though. So, can't complaint.

The Gym Group Edinburgh City

Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Lauryn Lindsay 1 year ago

Fantastic experience: Amazing value for money, so much equipment and is always clean and tidy! Extremely friendly staff too!

David O'Leary 1 year ago

Fantastic experience: Great central location, clean and tidy, and a welcoming environment! Ruben Sanchez who took me through on my induction was very friendly, knowledgeable and helpful. Karina Boniek who ran a barbells class was great, really listened to what I was looking to do and achieve. I ended up taking a month of PT session with Karina to help make some routines to help strengthen/avoid injuries for running. Definitely feel more confident and comfortable in the gym now, as well as stronger and more stable while running. :)

Ivan Kingsley 1 year ago

Fantastic experience: Advanced equipment and reasonable price. A 24/7 gym which is a huge plus

Tyne Jenkinson 1 year ago

Fantastic experience: Scott is an exceptional personal trainer with an expansive knowledge of sport, gym development and nutrition. I highly recommend him for all levels of fitness and to finally make progress!!

Hironimus Bosch 1 year ago

Fantastic experience: Great value gym. The equipment is decent and it's 24 hour. It can be busy on weekday evenings though. The classes are included in the cost and generally very good. Shout out Pavol for the Sweat 45 class.

Caitlin Donaldson 1 year ago

Fantastic experience: Great location, gym is always clean and all the staff are very friendly :)

Connor Abernethy 1 year ago

Fantastic experience: Been coming here since the beginning of the year. Hired rueben as my pt and he has gave me a better understanding of how to execute exercises properly and has helped me become more confident coming in by my self

eve campbell 1 year ago

Fantastic experience: The gym is always clean and staff are always attentive. Regardless of how busy it is the staff are always super helpful. The PT programmes they have are great and worth it!

Graeme Harkness 1 year ago

Positive experience: This is a great gym. It's clean, friendly, and never too busy. I wish it ran some classes at lunchtimes.

The Gym Group Edinburgh City

Thanks so much for your feedback, Graeme Harkness. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Edinburgh City is made aware of your thoughts.

Valentina Poletto 1 year ago

Fantastic experience: I have been attending classes with Mateusz and Pavel. They are fantastic! Yoga classes are included too.

Vlad Ivanov 1 year ago

Positive experience: Good location, decent equipment variety, fair price. Shout out to Pavol - Great PT! Cons: Can get quite crowded though. I really miss hyperextension bench :( It is a part of my routine so I need to find alternatives

The Gym Group Edinburgh City

Thanks so much for your feedback, Vlad Ivanov. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Edinburgh City is made aware of your thoughts.

Anna Emanuela Locaputo 1 year ago

Fantastic experience: I think the gym is clean, frequented by nice people. The trainers are very good and kind. I recommend it to everyone who lives in the Edinburgh' s city center area

maurice butel 1 year ago

Fantastic experience: Nice place, very comfortable, you can go and practising. You have fair price and efficient advisors. I am not from Edinburgh, and I used this gymnasium during my holliday. I will come back in it for my next travel in Edinburgh. Special thanks to Ayren Honey.

Gracie F 1 year ago

Positive experience: After buying two day passes and arriving at 7:15ish in the morning, our codes didn’t work on the doors. No staff were onsite until 8am, which left us hanging around for a while until we were able to enter. Not ideal and quite frustrating when your pre workout is ready to hit! We’ve been to other Gym Group gyms and this was comparable. The layout was good, and there were plenty of benches and free weights. A few of the Matrix machines seemed a little outdated as there are better ones that are available now, but everything was in working order and we had a great session!

The Gym Group Edinburgh City

Hi, hope you are well. Sorry to hear this. Please send us an email in to [email protected] so we can assist. Thanks

George Chuter 1 year ago

Positive experience: Good selection of kit. Went there on a day pass when visiting Edinburgh. Price was about average for day passes at other places. Good facilities and plenty of lockers. Bring your own padlock. Could maybe do with a few more squat racks, but I may be being a bit fussy!

The Gym Group Edinburgh City

Hi there, thank you for your feedback.

Nadiia Bedrina 1 year ago

Negative experience: Today marked my inaugural visit to this gym establishment. While the facilities are commendable, boasting an array of equipment, there were two rather peculiar occurrences. 1. Accessing the locker necessitates the purchase of a £6 lock or bringing one's own, a detail not communicated in advance. 2. Furthermore, the scales require payment of £1. The results, captured in the attached photo, indicate a weight measurement that may be accurate, yet my stature is evidently not 1.11m (but rather 1.62m).

The Gym Group Edinburgh City

Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Edinburgh City is made aware of your thoughts.

John Robertson 1 year ago

Fantastic experience: A top place. Almost every Gym Group gym outside of London is bigger and has more equipment, and this one is really good. You'll sweat because you want to, and not from the anxiety and misery that you'll get trying to order sausages from the great folks at Mum's Comfort Food Edinburgh

YIL YIL 1 year ago

Negative experience: I had a code to get in here going regular through the night I couldn't even get in because the keyboard system wasn't working a common problem 2nd time 3 rd time I thought my direct debit had a problem checked that it was ok I asked to cancel it 4-5 months later they were still taking money out I had to cancel it through my bank never again can't be trusted to secure a simple entry

The Gym Group Edinburgh City

Hi, hope you are well. Sorry to hear this. Please send us an email in to [email protected] so we can assist. Thanks

Cezar Ciobanu 1 year ago

Positive experience: The Gym Group is asking on site for feedback. And they will have it ♥️ I had my 3 stars when I joined back in July last year. Unfortunately it won't change now. But in this edit I will add pin points of cons and pros and definitely photos for evidence. I am an active 5/7 member and I used to be at Pure Gym before this gym. Comparison to value for quality is a must. Let's start. Cons •Space distribution. •Equipment. •Privacy. •Changing rooms/ showers Pros •Location •Personal Trainers. Space distribution is related to how busy it becomes in the evening prime hours 18-20. Classes packed in a row and other PT private group classes that basically any random individual will have to wait or "fight" for space to train (simple facts). Is too saturated. Equipment. There is rust on almost all the machines. Many padded ones are ripped and will end up cutting if not anyway bother your skin if you on shorts/tank top. Many benches are missing the rubber support on their support legs and this instability will result sooner or later to injury. Privacy. Although it is asked in the locker room for no pictures, the body weight scale is basically in front of the entrance where you are everybody's glance to look at your bare feet for more accurate reading. Just why? Locker rooms/showers. Is just plain mayhem. There are two main bi next to the toilet and that's it. There should be at least one smaller one Below the main mirror and one at the entrance to the shower rooms. This just leaves for disgusting leftovers all over the place. Between empty beauty bottles/wipes and various items one use in front of the mirror or showers. (I know it comes to common sense, but hence there is none can this be anticipated?) Shower water has been an issue from day one. Or is it too cold or is scorching your skin or no pressure. I'm tired of repeating it. Can we fix these damn lockers and hooks to the showers please? The positive side of it is the location that is 3 min from the Waverly station and the great PT and guys they have over here. Worth mentioning 2 names from my own experience. Pavel is a great lad and my current PT Scott that goes the extra mile for me as for the rest of his non clients as well. (I am yet to know better the rest of the team). To wrap up this romance. You are having 3 stars because you are lucky to have good working people. But people are not your asset for the long term if you keep them in these conditions. I hope this review is taken for concern to action and not just another 3 stars to reply for the bots AI. For new incomers I would say overall is a good environment if you can put with all the above mentioned for the cost it has for the city centre. Peace

The Gym Group Edinburgh City

Hi there, thank you for your feedback.

Stephen Collins 1 year ago

Negative experience: Vast amount of machines in here don’t work, have missing parts or faulty mechanisms , and keep nearly knocking myself out every time I walk in to the changing room because of the way the door is left open, you can’t see who is coming the other way. Even the clock disappeared recently!

The Gym Group Edinburgh City

Hi there! Thank you for your review. Our team works with our suppliers to ensure all the equipment is safe to use and in the best conditions. We recognise that sometimes it can take a little longer due to various factors, but rest assured that we are working hard with our suppliers to have all the equipment fully working as soon as possible. Thank you again for your review. We will use this to further improve the experience in our gyms.

Dave MacGruer 1 year ago

Fantastic experience: Good friendly atmosphere. Knowledgeable and approachable staff are always happy to help. Great selection of equipment. I mainly use the gym at off peak times and have always been able to get on with my workout without having to wait for equipment to be free. I have really enjoyed being a member of this gym.

Pablo Miró 1 year ago

Negative experience: Location is good. Material not that much, they have equipment from matrix. There's two proper squat racks and platforms for deadlift which is quite nice, but the benches for bench press are pretty mid. Also their membership and way of cancelling is confusing on purpose. My membership was finishing on 21 Nov. I emailed them because you cannot cancel it through the app so there's more friction and people forget to cancel their membership. I got to the gym this evening at 8pm and my pin doesn't work. What's more, Im waiting there for 20 min while pressing the "call" button. It says there should be someone on Mon-Fri from 8:00 to 22:00 but there was nobody and had to leave. Not good service.

The Gym Group Edinburgh City

Hi, hope you are well. Sorry to hear this. Please send us an email in to [email protected] so we can assist. Thanks

Dannielle Thomson 1 year ago

Fantastic experience: I’ve been going for a while now, the range of equipment is brilliant and always clean and working. Staff are all friendly and there to help with anything if need be. And I have had the pleasure of having Kieran Robertson as my PT. Throughout the last 6 months he has been there for me helping me achieve goals I didn’t know even exist. He really is one of the best. I appreciate everything he does & especially within the last month with my own health taking a a bit of a turn on itself & with Kieran being right there understanding & slowing things down & still being right there to turn a sad day in to a happy one. I love the classes when I’m able to attend esp Ayren Honeys Fitbox class which I attend the most - fitness with fun & laughter. I appreciate all of the staff as they’re all a great bunch, they’re all there for you at hand for anything you need and in all I’ve always enjoyed going to TheGymGroup for this reason especially the Edinburgh City one for years and I hope to continue for years later and for Kieran to have accomplished his goal of helping me accomplish my goal and to show was great team work really is!

TICTAC MAN 1 year ago

Fantastic experience: Good gym, I'd recommend it to anyone in the area. Only complaint is that the smith machines minimum height is still quite high. For anyone thats gone to a puregym: The gym group is literally the same except its well managed

Vinay Raju 1 year ago

Fantastic experience: solid gym, got a 3 day pass when I was visiting EDI. It was 22 pounds for the 3 days, not bad. has everything you need for a vacation workout

jacob eloe 2 years ago

Fantastic experience: KARINA BONIEK SHE IS VERY PROFESSIONAL SHARP INTELLIGENT & ACTIVE GM ASSISTANT MANAGER... SHE TAKE MEMBERS FEEDBACK VERY STRICTLY... CHEERS FOR THAT... I SEE MANY IMPROVEMENT BECAUSE OF HER... VERY GUD JOB... @waki26_ INSTAGRAM MEMBER OF THE GYM EDINBURGH CITY CENTER... COOL PLACE TO WORKOUT WISH TO LEAVE 10 ⭐

The Gym Group Edinburgh City

Thank you for taking the time to share your positive experience at The Gym Group Edinburgh City, We are thrilled to hear that you enjoyed your time with us and that we met your expectations. At The Gym Group, we strive to provide our members with the best possible experience by offering top-notch equipment, expert trainers, and a supportive community. We are delighted to know that our efforts have not gone unnoticed and that you found our facilities and services to be up to par. We are dedicated to creating a welcoming and motivating environment for all of our members, and we appreciate your kind words. Thank you again for your review and for choosing The Gym Group as your fitness destination. We look forward to seeing you soon and helping you achieve your fitness goals.

Joseph Yount 2 years ago

Fantastic experience: I had difficulty signing up for the gym for some reason, however, the staff were incredibly friendly and accommodating. Specifically, Areyn Honey went out of his way to be helpful. I had a great experience and would highly recommend this gym from the staff alone. The gym itself has a nice mix of free weights and machines that allow for a good workout. A 3 day pass for 16 pounds on holiday can't be beat!

Michael B 2 years ago

Fantastic experience: Great gym All equipment were nice Some outdated but this is still one of the best gyms in town and the location is great Great staff NEED TOWEL - make sure to get one as they don’t have towel services They offer daily passes which is great thank God

Todor Bozhinov 2 years ago

Fantastic experience: This gym is perfectly located in the city centre, yet it's not very crowded - at least that's my experience, being an off-peak member and trying to visit as early as possible. The monthly cost is very competitive and provides access to great facilities and equipment - there are plenty of benches, weight sets, machines and mats for every type of exercise. Make sure to bring your own padlock for the lockers. There's also a regular schedule of classes on different exercises, where one of the trainers will walk you through the best technique in order to avoid injuries. On my first day I signed up for the dead lift class with Charlie Memmory and despite the fact that I was the only one taking the class that day, he did a great job of showing how to do it properly, explaining what's the purpose of the exercise and how to embed it in my routine over time - very valuable coaching. They also have a very good app where you can see how many people are in the gym in real time, a list of all upcoming classes, as well as record and track your exercise. The staff is friendly and helpful and the gym is always clean, which provides for a great welcoming atmosphere. The people working here are definitely passionate about sports and gym culture.

Justin Anley 2 years ago

Fantastic experience: Great clean gym. Didn’t realise its contactless. They should put a sign up. But you can gain access by purchasing a day pass in their website

The Gym Group Edinburgh City

Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Thomas Fischer 2 years ago

Fantastic experience: Good gym. Easy to sign up and to quit, as everything is manageable online. No minimum contract term, able to quit every month. Like in every gym, during the evening hours it can get full. I Like that they have air conditioning and music in the changing room.

The Gym Group Edinburgh City

Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Kyle Dowlen 2 years ago

Fantastic experience: Best gym I've been to in Edinburgh so far. Really accessible and the staff are great, always up for helping or for a chat. It's always been spotless when I've gone in. There's more than enough machines and weights for the user base, it's never been overcrowded for me and I go all different times of day. Excellent gym especially for the price. Highly recommended!

The Gym Group Edinburgh City

Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Dixe Rainer 2 years ago

Fantastic experience: Amazing gym, it's clean and it has a lot good machines, the best gym I've been , 10/10.

The Gym Group Edinburgh City

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Bradley Simmonds 2 years ago

Negative experience: Very bad maintenence on all of the equipment that I used. Lots of play and screeching. To the extent of worry as nobody wants to use a machine that could potentially fail

The Gym Group Edinburgh City

Hi there! Thank you for your review. Our team works with our suppliers to ensure all the equipment is safe to use and in the best conditions. We recognise that sometimes it can take a little longer due to various factors, but rest assured that we are working hard with our suppliers to have all the equipment fully working as soon as possible. Thank you again for your review. We will use this to further improve the experience in our gyms.

Josie Williams 2 years ago

Fantastic experience: Recently joined this gym and have been extremely impressed so far. It’s a good size with a really decent range and amount of equipment, and it’s always clean and well maintained. The best thing about it though is the staff, who are always friendly and helpful and create a really welcoming and encouraging environment.

Florence Essien 2 years ago

Fantastic experience: Affordable gym in City Center with all the necessary workout machines to suit every type of workout. And the best team of Personal Trainers in Edinburgh.

Allan Graham 2 years ago

Fantastic experience: A good sized gym in a fantastic location in the city centre. Lots of equipment and never too busy. The staff are very friendly and knowledgeable. There are loads of free classes members can take too. I would recommend hiring a personal trainer to help people achieve their fitness goals. My personal trainer at Edinburgh City Gym is Ayren Honey. He has been fantastic with me. Very friendly and easy going but also extremely knowledgeable and focused on fitness and helping his clients. Ayren has helped me overcome any gym anxiety I had had, I now feel confident going to that gym and after only 3 months of training with Ayren I notice a big difference and improvement in my overall health and fitness. Highly recommended.

NatanProject 2 years ago

Fantastic experience: Karina the best personal trainer, I personally recommend it, knowledge acquired through long duration at the gym, not from a book

Lorna Black 2 years ago

Fantastic experience: Love this gym. Its a good price, near my work all the trainers are nice and helpful. Like the classes especially legs, bums and tums

R P 2 years ago

Positive experience: Some of the equipment is very outdated and the ladies changing rooms need cleaned more often. Very friendly PTs, have had great chat with Raimondo and Charlie

The Gym Group Edinburgh City

Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Edinburgh City is made aware of your thoughts.

Andrew Coats 2 years ago

Fantastic experience: This is a great gym in Edinburgh city centre. It's all on one floor (with secure access). The equipment is excellent (and there's lots of it) and it's quickly repaired if there are any issues. The gym is really well managed by Jordan Curran and the staff are friendly and helpful. The gym and changing area are kept very clean. I'd definitely recommend this gym which is great value for the monthly fee.

Kelly Crown 2 years ago

Fantastic experience: Great gym! Joined for a three day pass while on holiday, and it was great!

Angus Wellwood (Gus) 2 years ago

Fantastic experience: Very pleasant staff and a great environment to workout in, really recommend this gym to anyone who’s looking to start!

Gaby S 2 years ago

Positive experience: I used to train here while I was in Edinburgh. I had a great time. Staffs were so friendly. If the place gets too busy it might be hard to get an equipment as there is not a lot of equipments. Other than that I trained here for many months and it was really good.

The Gym Group Edinburgh City

Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

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