The Gym Group Hove
Information about The Gym Group Hove
Opening hours
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Our comment from FitFit UK about The Gym Group Hove:
The Gym Group Hove is a well-equipped fitness center located in Hove, United Kingdom. Renowned for its cleanliness and modern equipment, it offers a prime workout environment that embodies a friendly and fun atmosphere, largely thanks to its dedicated staff. Members have particularly praised the following:
- Variety of Equipment: The gym boasts an impressive range of machines, free weights, and cardio equipment, ensuring all fitness needs are met.
- Classes and Facilities: The variety of classes on offer, from HIIT to yoga, adds excitement to the routine while introducing expert instructors who keep everyone motivated.
- 24/7 Accessibility: With round-the-clock opening hours, it caters to various schedules, allowing members to work out when it suits them best.
- Positive and Supportive Atmosphere: Many users have highlighted the welcoming environment and friendly staff, making it an ideal spot for all fitness levels.
However, some members noted a few areas for improvement:
- Busy During Peak Times: It can get crowded, especially in the evenings, making equipment availability a challenge at times.
- Cleaning and Maintenance: Users have expressed concerns about cleanliness, suggesting that the facility could improve in its maintenance and cleaning protocols.
- Staff Attentiveness: While the staff is friendly, some users feel that they could be more proactive in assisting gym-goers and enforcing gym etiquette.
Overall, The Gym Group Hove provides excellent value for fitness enthusiasts seeking comprehensive facilities at an affordable price. It is recommended to visit during off-peak hours for the best experience.
Services, Machines and Guided Classes
The Gym Group Hove: Opinions
Fantastic experience: Gym is clean, has good equipment, and a fun environment - shouts to Kennedy, she takes it from good to great!
Positive experience: The installations are good
Positive experience: Bit dusty
Negative experience: I think this gym could do with less classes at busy times as it’s not enough space to workout.Also there has been no soap in women’s toilets for two months now.
We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Hove is made aware of your thoughts.
Fantastic experience: Good equipment easy to use and a relaxed atmosphere
Positive experience: If you're going for a gym with cheap price it's ok, but even after the frequent closures for maintenance, some equipments still worn and the toilets never worked perfectly. I was a The Gym user since well before COVID and as they were not able to raise my monthly fee in line with the new customers fee, they just cancelled my membership to make me have to rejoin with a higher monthly payment, what is not fair, but still cheaper than the others.
Positive experience: Good value memberships and all the equipment you need.
Fantastic experience: Love this gym! It’s not super high end like David Lloyd with a pool and a sauna. However it provides ALL of the major equipment parts you need to vary your workouts. It does get busy at peak times, however most gyms do! I like the fact that’s it’s 24 hours and close to where I live, making it super convenient!
Fantastic experience: A really good experience at the hove venue and Worthing venue also. Really well priced gym and very good facilities and easy access. I would recommend this gym so many really good offers and well worth visiting. You can’t put a price on your health and well-being. All the best to you all and be blessed and see you soon.
Fantastic experience: The Gym Group in Hove is a great choice for anyone seeking an affordable and well-equipped fitness facility. One of my favorite aspects of this gym is the variety of classes they offer. From HIIT to yoga, the classes are not only well-structured but led by enthusiastic and knowledgeable instructors who really keep you motivated. It’s a fantastic way to mix up your routine and stay engaged. The gym is also open 24/7, which is super convenient for those with busy schedules. The equipment is modern, well-maintained, and there’s plenty of space for free weight and functional training. Even during busier times, the atmosphere is positive, and I've never had to wait long for a machine. The staff are friendly and helpful, though they’re not always available during quieter hours. That said, the self-service approach works well, and the facility is kept clean and organized. The only downside is that it can get quite busy in the evenings, but that's expected at most gyms. Overall, The Gym Group Hove provides great value, especially with the excellent classes included in the membership. Whether you’re new to fitness or a regular gym-goer, this place has everything you need to stay on track with your goals.
Fantastic experience: A little busy, but can always find the equipment you need. Very nice gym
Negative experience: A convenient location and opening hours to suit a busy schedule, it opens 24/7 and there are plenty of machines and classes to suit all sorts of workouts and goals, the downside is the cleaning throughout the whole building, from the changing room to the gym floor a very poor cleaning routine mostly due also to the bad manners of its members; some times of the day is impossible to perform a complete workout as groups of mates occupy a machine for hours leaving the equipment sweaty dirty and smelly… not great! Had also problems with the electronic bar code entrance more than once and no one around to let me in, as well as with vending machines, overall just a poor maintenance as most of the staffs are personal training too therefore this effects the overall management of the premises I guess. Also due to a recent rise in membership I would seriously considering changing gym
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We're sorry to hear that we missed the mark with regards to this and we will do everything possible to ensure that your experience is improved in the future, with any outstanding issues bring resolved wherever necessary. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: excellent job best place
Negative experience: Don’t provide cleaning spray. Not hygienic
Hi, hope you are well. Robust cleaning regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products. We encourage members to bring in a sweat towel to use after they have used a piece of equipment. Having cleaning stations has resulted in a significant increase in the amount of paper waster and we are focussed on minimising our waste as part of our commitment to Net-Zero. We are proud to be the very first Carbon Neutral Gym Chain in the UK. This is just a part of our efforts, for example we are also taking steps to reduce the amount of single use plastics in our vending machines. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Hove is made aware of your thoughts.
Positive experience: Liked its location and space. One of the few places that offer 1 day passes which is good when you are just visiting like me but a tad pricey
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: The Gym 24*7 boasts a spacious and well-equipped facility with state-of-the-art exercise machines, free weights, and cardio equipment. The gym is impeccably clean and well-maintained, creating a welcoming atmosphere for members to work out comfortably. In addition to its excellent facilities and classes, offers a range of amenities and extras that enhance the overall experience for members. These include locker rooms with showers, towel service, and complimentary toiletries. The gym also hosts special events and challenges throughout the year, adding a fun and motivational element to the fitness journey.
Fantastic experience: Love this gym, so much equipment and 24/7
Positive experience: Having been coming to The Gym for nearly 4 years . I find it a great place to work out Plenty of equipment ..not a lot of hanging around .I notice that none of the reviews mention that the gym is 24 hours . I sometimes use it at 3.30 am til 5am When there are about 2/3 ,people..'Wonderful'!! So peaceful ✌️ Staff are friendly and always there to advise Roy
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Lovely staff, great kit and always clean and tidy
Fantastic experience: Great gym. Good range of equipment. Knowledgeable and friendly staff. Open 24/7. The manager Jamie is also very welcoming and funny.
Fantastic experience: Great gym and very friendly staff - would recommend!
Fantastic experience: The best gym I’ve been too! I booked in with a personal trainer (Hollie Avery) and she made me so comfortable. I have been struggling with my weight for years. She has been amazing, she has quite literally changed my life. I’ve lost 4kg!! Thank you. Couldn’t recommend enough.
Fantastic experience: I visit the Gym Group frequently and have a fantastic experience.The staff were friendly and welcoming, creating a comfortable atmosphere for my workout. The gym was very clean, and I was impressed by the good condition of the equipment. Overall, it was a great place to exercise and I would definitely recommend it to others.
Fantastic experience: The best gym in Brighton and hove for sure! Super spacious and good air circulation There’s a lot of machines and duplicates so there’s not much waiting around for machines even in peak hours. The staff are super friendly and always happy to help! This gym caters for all abilities whether you’re just starting your fitness journey or years into it. Really great atmosphere and have made so many friends here ❤️
Fantastic experience: Great gym with good facilities, lovely staff! Thanks Hollie for help with my weight lifting posture.
Fantastic experience: Fabulous gym, staff so enthusiastic and helpful. Great classes. Always clean and tidy.
Fantastic experience: Fabulous gym!
Fantastic experience: Really good gym for the price (no frills obviously) but a good range of kit, and plenty of it. Even has a sled push track and ski erg. Classes are great and easy to book. Staff are great, and make sure the clientele behave (no filming rules etc are largely upheld)
Positive experience: Although it’s not a top gym I think it’s excellent value for money. Loads of equipment for everything I need over 2 floors. 24 hour access so I can go whenever I want and miss the crowds. The staff seem friendly enough. An excellent lower budget gym.
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Fantastic experience: Nice gym, good facilities and friendly staff
Fantastic experience: Nice gym. I never had to wait for any machine or anything, even on a busy day. Bring a towel, water bottle and your trainers and try it. I would recommend that people try to avoid going there with muddy shoes or at least try to clean them a little bit.
Fantastic experience: Great staff great atmosphere highly recommend it the team are wonderful and really helpful all the time always happy to help and solve any of your problems really great guys! I really appreciate the support they have given me whenever I’ve had a problem or struggled with anything to do with my membership or a workout question I’ve always been given 100% the best team!
Negative experience: It was a nice gym,but it is extrem busy,no cleaning paper at all,they rising the price 2nd time in one year(now with 1£..). So many kids at the evening peak time,sometimes feels like it is a playground. Can not wait to join PHX gym,bigger,cleaner,better.
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Positive experience: A large, spacious and well equipped gym. During peak hours the gym can get very busy but you can usually use the machines that you want to. There are plenty of cardio machines and I have never seen them 100% full. The gym holds group classes which are well run by professional PTs.
Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Positive experience: 24 hour access is major plus, especially since it tends to be rammed until 9/9.30 each evening. Not very hygienic, people don't tend to disinfect equipment after using (especially now as the gym have removed disinfectant spray and paper towels). Unfortunately the only feasible option near me, otherwise I'd go elsewhere.
Hi, hope you are well. Robust cleaning and sanitising regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products. We are now going to start reducing the number of cleaning stations through the gym whilst still providing cleaning materials for those members who desire them to clean down kit.
Positive experience: Good parking
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Positive experience: Large gym with great facilities.
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Fantastic experience: Amazing gym, new machines, clean place.
Fantastic experience: Had a lovely.induction, clean facilities and big gym. Has been quiet at the hours I have been. Busy during the afternoon but not had to wait for equipment..has ample.lockers and 3 private shower cubicles in the ladies. I suffer from anxiety quite badly, although this makes me have to fight it every time I go, I have found the gym to be welcoming and friendly once I get there, this makes my whole experience a positive one and always ends on a good note ❤️
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Esta equipado con todo lo necesario para ser accesible: rampas, elevadores y baños. ♿
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Fantastic experience: I love this gym cheap,clean with a lot of equipment. Not too busy has an app that will tell you if it is busy.
Fantastic experience: Absolutely class gym, staff very lovely and the assistant manager is the best. Highly recommended
Fantastic experience: Great staff, nice gym
Fantastic experience: Tidy gym friendly staff
Fantastic experience: Best gym I’ve used
Fantastic experience: Friendliest and most comfortable gym I’ve ever been too!
Fantastic experience: Friendly welcoming atmosphere. Great gym with lots of equipment and classes. Best value for money in the area.
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Fantastic experience: Has a great veriety of equipment and classes. Everything i clean and the staff are very nice.
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Fantastic experience: Fun, friendly staff, perfect for my shift work being 24 hours. Good array of kit and clean and tidy. Staff including the PTs who work for themselves always make an effort to say hello.
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Fantastic experience: Great gym. Has everything you need and the staff are fantastic!
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Fantastic experience: Best gym in Brighton. Staff amazing. Couldn't ask for better experience.
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Positive experience: Quite busy, so you have to be a little flexible with your workout order if you’re using racks, benches, pull-up bars, lat row cables or the EZ-bars. Nonetheless, it’s nice and clean, the dumbbells go up to at least 40kg, the background music is appropriate, and it’s not the kind of place you need to worry if your locker’s not locked. Helpful staff too
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Nice gym with selection of machines and free weights. Clean and lots of lockers with individual shower cubicles.
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Positive experience: Need bit more room for double machines types. as youngsters who want to hang around on machines that people want to use without tic tok would be great
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Hove is made aware of your thoughts.
Positive experience: Giving 3 star Gym has no network inside and gym member wifi is rubbis only work sometimes
Hi there, thank you for your feedback. So we can raise this with management, please email us at [email protected]
Positive experience: Good gym except if you want to do any bench press - always a queue...
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Great place for work outs and especially their classes are so good
Thank you for taking the time to share your positive experience at The Gym Group Hove. We are thrilled to hear that you enjoyed your time with us and that we met your expectations. At The Gym Group, we strive to provide our members with the best possible experience by offering top-notch equipment, expert trainers, and a supportive community. We are delighted to know that our efforts have not gone unnoticed and that you found our facilities and services to be up to par. We look forward to seeing you soon and helping you achieve your fitness goals.
Positive experience: Fantastic gym but unfortunately it is incredibly busy at all times of the day. Expect to wait for equipment. Busier than many of the branches I used to go to in London.
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: The best 'The gym' in brighton in my opinion. Very clean and the people that come here are cool alswell. Shuli is a great guy.
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Negative experience: Been here for about a year. Got all the necessary equipment but it gets extremely busy and the atmosphere is not what it use to be and the worst part is gym bags are no longer allowed on the gym floor. I understand it’s a tripping hazard but surely it’s safer than having all my equipment laying around. Also how am I suppose to carry all my equipment. It’s inconvenient to go to the locker room every time I get my foam roller, belt, chalk, etc. most people that I know who use to go here now have moved gyms. Might consider it myself.
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Hove is made aware of your thoughts.
Fantastic experience: Excellent value, convenient, always well maintained.
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Great gym. Has everything you need. Lots of kit. Can’t understand the previous 1 star review which says no rowing machines, where is another review with photos you can clearly see 6! They have an App to show how busy it is at any given time and you can have multi site membership so you can move about. Classes excellent too.
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: A very laid back & welcoming place to workout. I haven't been to a gym at all, but always wanted to go when I was ready. So I worked with a lovely PT, Haydon, who was very patient & understanding with me, understanding my health issues. Those are what pushes me into going to a gym. This one is right on my doorstep & I can park in the nearby Tesco, so I can shop just afterwards. 2 things down at once! Great staff. Very friendly & accommodating with everyone. Great place
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Many machines and weights for any person
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: New review: they purchased some new ones in :) Previous review: Please get some proper plastic weight clips. There's only one pair on the ground floor. Just pinched my skin trying to get the silly wire ones off.
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Hove is made aware of your thoughts.
Negative experience: Horrible. First gym I see that doesn't have rowing machines. Just cross over. Do not have Smith machine, so, who have problem at the back, can't Squat, can't do nothing. Frustrating. Have 1 billion of cardio machine.. frustration is the word. And if you go 15pm is full. You can't do nothing. If this gym is the only that you can pay, try to adapt everything.
Hi there, thank you for your feedback. So we can better understand your concerns, would you be able to send in an email to [email protected] so that we can have this looked in to.
Fantastic experience: me come here get big muscle impress many people yes
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Excellent fitness center. The trainers are in good condition, the trainer can always tell you if you have any questions.
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Positive experience: Great gym, has all the kit you need. Convenient . Only loses a star as if you go between 3-6pm on week days there seems to be a lot of people dropping weights, playing music independantly and shouting across the room at their mates. But generally I really like it here.
Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Hove is made aware of your thoughts.
Fantastic experience: Good gym, nice and clean
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Positive experience: Conveniently located for me. Good selection of classes. A few meatheads hanging around the free weights area, but don't let that put you off.
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Negative experience: Says 24 hour gym but that is a whole load of false advertising
Thanks so much for your feedback, Fletcher Awen. So we can better understand your concerns, would you be able to send in an email to [email protected] so that we can have this looked in to.
Positive experience: Pros : spacious, lots of equipment, different weights , huge cardio zone and lots of mats for stretching , many lockers to leave your bag. Also, many people that probably would motivate you . U can get protein shakes and drinks inside. Cons : Very busy during peak time, leaking on the first floor (I’ve attached the photo), imho a bit expensive for this kind of gym, not very clean . I’m still thinking if I’ll continue visiting it or probably change to another one .
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Positive experience: Too many cameras and tripods out, not an ounce of respect for privacy. I come here to workout not to witness behind the scenes of a TikTok. Decent machines, some could use lubrication and relocation (some tend to shake due to uneven surface).
Thanks so much for your feedback, David Seargent. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Hove is made aware of your thoughts.
Fantastic experience: Good. Choose the right time to go.
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Positive experience: Bang bang. Pow pow. Muscle muscle muscle.
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Negative experience: Gym is very cramped. Machines are old and tired. Just very old and tired gym needs a revamp badly
Thanks so much for your feedback, S RL. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Positive experience: Great gym, friendly staff and plenty of equipment that I get all to myself as I’m a night owl and go at around 2am.. However, one down side to this is the floor is left extremely slippery after being cleaned, this can be a huge injury risk when using certain equipment
Thanks so much for your feedback, Rico Byrne. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Great, affordable gym with a huge variety of training equipment and helpful trainers. Office staff is also providing efficient help.
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Fantastic experience: Love this gym. It's spacious, airy and the equipment is all new and clean. The staff make this place. They are so friendly and helpful.
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Positive experience: It's a gymnasium. For exercise. What more do you need to know?
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Positive experience: Cheap and cheerful gym but I have to say I do think it’s quite poor that there isn’t a designated area/room for classes.. it get busy enough in the evenings without being kicked out a certain area of the gym! I think it’s definitely something that should be looked into. Other “gym groups” have a room just for classes too.
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Positive experience: Some Mondays are impossible
Hi there, thank you for your feedback. So we can better understand your concerns, would you be able to send in an email to [email protected] so that we can have this looked in to.
Fantastic experience: Choose your times
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Good, cheap, and the treadmills are hidden upstairs out of view of the street
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Positive experience: Yeah good gym
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Fantastic experience: I should rate it 1 star so nobody else would go. But its a great gym with friendly staff
Thanks so much for your feedback, Dominic. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities.
Positive experience: Could get busy during peak time, but apart from that it's really good value for money, most equipment available , free classes and contact less entry as well.
Thanks so much for your feedback, Sarim Shehzad. The Gym aims to deliver a fantastic experience, at competitive prices so that everyone can find their fit. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Positive experience: Gym itself well equipped and clean. However staff doesn’t seem to be approachable and supportive towards gym users. Very young PTs with huge egos aren’t very inviting- especially for beginners that seek for a little help. All in all- okay but staff could be more attentive :)
Thanks so much for your feedback, Daria Magdalena. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Very professional
Hi there, thank you for your feedback.
Positive experience: Nice gym good bit of equipment
Thanks so much for your feedback, Aaron Giles. We aim to offer excellent facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: The BEST gym with the best staff :) Finn in particular has had a very big impact on my journey (previously being my PT) - very knowledgeable and approachable making my experience fun and educating! All the staff/PTs are friendly keeping the gym clean and tidy :)
Kayleigh Tayler - thank you for taking the time to leave us a review. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: I love that it's open 24 hours! Best thing! I can easily exercise after work!
Thanks so much for your feedback, Edyta Wawiernia.
Fantastic experience: Excellent place to workout, enjoy coming here and at anytime I feel like going ☺️
Thanks for your review!
Negative experience: Does the job but don't expect any gym etiquette. Staff completely ignore members not racking weights, putting 25s over 5s, not wiping down equipment. This would be enough to get you banned in most gyms. I appreciate this is a commercial gym and has more casual users so this is understandable, what is not understandable is the staff not ever asking people to be courteous to others, or even putting up a sign asking them to be. I rerack the weights here more than the employees, as I don't think older people trying to do a hip rehab program should have to shift 100kg someone kindly stuck over the top of the bumper plates. I frequently remind people to take their weights off the barbell when they're done for the same reason. I don't want to, nor should I have to be doing an unpaid shift at the gym because the staff can't be bothered. A few small changes away from being a great gym.
charlie - thank you for taking the time to leave us a review. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We will pass your feedback onto The Gym Group Hove so that they can look to resolve any outstanding issues relating to gym etiquette if they have not been resolved already. If there is anything that we can support you with, please do not hesitate to get in touch via [email protected]. We're pleased that you've given us more information to continue to improve the experience our members get at The Gym Group Hove.
Fantastic experience: Great gym that allows guests to easily use it. Plenty of equipment, spaced out perfectly over 2 floors. Update 12 months later: just as easy to use. Best gym in the area
Thanks so much for your feedback, Simon Sherlock. We aim to offer excellent facilities, a first-class kit, and a brilliant member experience, and your feedback helps us achieve this. We're working hard to ensure that every experience at The Gym Group Hove is a positive one, and thank you for your time, support and feedback in helping us achieve that.
Negative experience: Would avoid this gym very outdated and over crowded
Thanks for your review!
Positive experience: Nice place to do some workout
Thank you for taking the time to review us. We're always working hard to improve the service and facilities we offer our members.
Fantastic experience: Top gym, Top machines and there is always room to work out even during busy peak hours
Thanks so much for your feedback. We aim to offer excellent facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Not to busy, plenty of machines, covid safe and nice staff.
Thank you for taking the time to review us. We're always working hard to improve the service and facilities we offer our members.
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