Snap Fitness Manchester (Sale)

Negative experience: Very poor service, l have tried to contact them on different occasions regarding my membership. I first made my first payment online and they said l should receive a code in my email if not, l should go to the upfront desk. There was no one answering calls and l emailed to cancel and they told me to pay another fee in order to cancel. Now l have been charged with loads of money from a service l did not even use once. Has anyone else experienced this?

Negative experience: I enquired about coming to look at the gym. They called and said to come at 8:30pm the next day, however there were no staff here. I came again the day after and the same thing. It seems like other people have had the same issues regarding staff based on other reviews. Definitely needs addressing.

Fantastic experience: Clean tidy got on everything I needed

Fantastic experience: Lovley place

Fantastic experience: Very cool gym, Emilia was very nice

Negative experience: No one ever picks up calls. Barely see any staffs when you need them. Booked on to a gym induction, got there this morning and no staff could be found…very disappointed

Fantastic experience: Enjoyable spin class

Positive experience: The only bad thing، the excess to the gym is very easy anyone can open the door and bring his friends with him, I’ve seen so many people doing this. And you can go out without your access card. It gets busy because of this reason. Otherwise the gym is clean, staff are lovely

Fantastic experience: The gym is well located and has a good range of equipment. It's not been too busy when I've gone, so not had to wait for equipment. The staff are friendly and helpful. Reasonably priced, too.

Fantastic experience: Great equipment and very clean

Positive experience: Nice little gym is always clean. Nice staff.

Negative experience: Similar to other posts here, visited yesterday (Saturday 10:30am) during staffed hours but no staff was there. Initially couldnt gain access but a gym member let us in when he was leaving. Went inside - no staff member. I even called the number on the door - straight to voice mail. They advertise deals (like no sign up fee) which only could be accessed directly not online yet no staff member is there during regular hours. And if one is younger than 18 they will restrict access during staffed hours presumably because of safety reasons yet staff is unavailable during those hours.

Negative experience: Visited today at 1pm during staffed hours and couldn't gain access. No-one answered the door bell. Got in after a few mins when someone else was leaving and found a cleaner who went looking for "Emma" but eventually shrugged and left me to it. Doesn't seem to be staffed during the staffed hours. Did a workout. It's a small gym. Equipment is decent. It was nice a quiet weekday lunchtime during school holidays. Small lockers. Sadly no sauna or anything like that. Ok gym. Main issue was no staff so hard to access. Edit: i use GymPass - first visit - need staff present for access as you don't have door codes for gympass

Positive experience: A nice gym and a good environment to train in. 24 hour is great to have, but it can be a bit overcrowded between 5-8pm.

Fantastic experience: The management team set the tone for the whole gym - it's a welcoming, friendly and supportive place. The gym has all the equipment I need and it's always clean and tidy.

Fantastic experience: Staff are very approachable and friendly and happy to help .would recommend this gym

Fantastic experience: A decent gym with all basic equipments

Fantastic experience: Too many city fans..

Fantastic experience: every moment in the gym you feel rich, confident and powerful. congrats people who make this posibile! ✌️

Fantastic experience: Always clean time it right and it can be quiet Good choice of equipment

Fantastic experience: Super

Fantastic experience: Lovely and clean, friendly community and the music is great. Such a brilliant place of work

Negative experience: 95% of the music here is terrible. Please change it on a reasonable basis or at least add more music to the repetitive and annoying playlist. You can hear the same song twice during the same workout, and it appears to be the most cheap music they could possibly get hold of. Only one squat rack and very small size means you'll often struggle to get what you need, which I wouldn't mind if Snap wasn't charging full gym prices. Worst of all, my friend quit this gym, went through the proper process of cancelling (in person, with a staff member) and was still getting charged for months afterwards. He moved to another country so can't get a refund for the several month's worth of membership he was charged for. This is completely unacceptable, and I'll be extremely careful when cancelling my membership upon moving cities. Overall I would only recommend this gym if you literally don't have anywhere else that's viable in the area, and would suggest going on quiet hours so you can get easy access to equipment.

Fantastic experience: Snap Fitness Sale is such a great gym, but my experience was made even better by PT Craig. He’s motivated, kind, and so dedicated to his clients, cheering them on throughout their whole fitness journey. And, if you’re lucky enough, you’ll get a dance party between sets!

Negative experience: Lights are way too bright, dance music is horrible, and there is only one squat rack which is far from ideal

Fantastic experience: Nice, friendly and clean gym. Staff are lovely and helpful. Easy access and relaxed atmosphere. Cant fault it for a local 24/7 gym.

Negative experience: Cancelling your membership here is a real headache. Staff lack basic business knowledge and are ignorant both in person and over the phone A team of con artists. I cancelled my membership with them but they still demand 2 months memberships fee when its cancelled

Fantastic experience: Good gym, small but everything you meed

Negative experience: Awful. Staff are extremely rude! Takes an eternity to cancel your membership The worst gym ever.......

Fantastic experience: First day, very friendly, not too busy 7pm. Clean and full range of equipment.

Positive experience: the ladder simulator has not been working for a very long time, I pay for the service in the gym and do not receive it in full

Positive experience: Good for the size. Friendly staff

Fantastic experience: Great gym, nice and clean with reasonable equipment Sal has always been very helpful with everything!

Fantastic experience: Our family loves this gym! It is perfect. Great equipment (which always works). Clean - lots of sanitiser about. Great value for money. And the classes with Ethan and Craig are great - thank you all.

Fantastic experience: It's very nice atmosphere,staff are absolutely incredible,LOVE the management team, 100 delivery, customer service.

Fantastic experience: Started to go to the gym again last month usually during my lunch hour (currently working from home). They have done so well in keeping the gym extra clean and disinfected... it's usually quiet when I go and I never have to wait to use a machine. I feel safe knowing that they clean thoroughly between each session. The staff are lovely and the gym is so welcoming - highly recommend!

Fantastic experience: Snap fitness is a smaller gym which to me is ideal as it has a smaller client base so is never super busy, I've had a personal trainer and would recommend him, Ethan is his name and is patient and knows what he is doing. The shower and changing facilities are clean and nicer than any other gym in Sale as you get your own room although limited numbers this has never affected me. The staff are really nice and the equipment is clean and has the nessasary options and amount so you dont have to wait, and a app to track your progress to boot. To cancel your membership you have to email them and that is your 30 days notice via email, solid improvement from old system. Been going now for nearly 3 years still no issues. Well done snap fitness team. Hair dryers available mand if you like hair straightener GHD's. Consistent never too busy always people in but never wait for equipment.

Fantastic experience: Great little gym, never too busy, always spotless and the staff are super friendly and helpful!

Fantastic experience: Amazing staff and very clean Staff can't do enough Great to see staff cleaning all the time

Fantastic experience: Been training here for over a year now. I love this gym. Very, very clean and Great equipment. I love the Stairs Master and the fact that it is still 24/7

Fantastic experience: Joined here in July having been at a different local gym for 6 years. This place is spotlessly clean, the equipment is great and have never had to wait to use anything. Staff are friendly and knowledgable too.

Fantastic experience: I’ve been a member at snap fitness for 2 years. It’s a brilliant gym, the staff and personal trainers are all very friendly and helpful. The equipment is very good compared to other gyms that I have trained in. Would highly recommend.

Fantastic experience: I have been a member almost since it opened and love the place. Super clear, loads of equipment which is all in great condition and a fabulous team who make you feel incredibly welcome. I cannot recommend Snap enough.

Fantastic experience: I have been a member since March 2019 where with the support of staff, in particular my PT Ethan have lost 5 stone amongst a long list of other achievements! The gym has always maintained a high level of cleanliness which is even more prominent in recent times due to the pandemic. All members and staff partake in keeping the gym and equipment clean and I feel this to be a very safe environment. The equipment and facilities are also fantastic. Manager Emilia is also a standout due to her going above and beyond in fixing an error that had occurred with my membership, the service and understanding was fantastic and appreciated. Snap is a second home to me and long may it continue. I couldn’t recommend enough.

Fantastic experience: Great gym with supportive & professional team members. Been going for over a year now and have had no problems to date. Would highly recommend for anyone even mildly interested in fitness.

Fantastic experience: Great gym , very clean and staff take cleanliness very serious. Great atmosphere and even when the gym is busy I still get to use all that I need for my workouts.

Fantastic experience: Great facilities, private shower rooms, very clean. Staff very helpful and friendly. Would recommend.

Negative experience: Awful business practices, very average gym for the price

Positive experience: Good social distancing measures, nice and quiet.

Negative experience: Good gym, would give 4 stars if it weren’t for the fact they have the worst customer service when trying to cancel i’ve ever experienced from any company ever. staff seem nice in the club and no complaints there but whoever’s in charge of accounts will do the absolute most to squeeze every last penny out of you. Contacted them at the beginning of lockdown saying i’m moving out of the area soon and want to cancel now so i am not charged for the first month when lockdown is lifted. To no ones surprise what so ever it took 2 months to get a non automated email back saying we usually require people to be in the gym to cancel but they will let me do it online due to these circumstances and guess what? my last payment will be for august. you’ve just shown me you could have cancelled my membership at any time but chose to ignore 3 emails just so you could get that last month billing out of me. something similar happened last time about 2 years ago where they dodged me trying to cancel until i was charged another month. Not signing up with snap fitness again they have no respect for their customers. Not aiming this at anyone in particular all the staff members i’ve spoken to in the gym are lovely in person. guessing it’s company policy to behave like this just to maximise profits.

Fantastic experience: Great place to work out. The staff are friendly and chatty always greeting you with a smile.

Positive experience: Not bad! Not very busy, really nice staff

Fantastic experience: the best gym in the area, love it

Positive experience: Mindful that the operators of the gym read these reviews, here are my thoughts: This is a nice looking smaller gym with colour-coordinated kit, single changing/shower rooms and 24-hour operation (essential to avoid the “gym is shut” excuse for not going). A good balance between the cardio and weights areas and also provides classes and PT. A touch pricier than some of the alternatives, but the convenient location and car parking are a big plus so I’d like to keep going here. The shortfalls: The heavier kit seems to have a blind spot on legs unfortunately - there are a number of weight-stack leg machines which almost never get used, taking up valuable space. The large seated (stack) leg press doesn’t tend to get used by the ladies because its not their thing and the guys don’t use it because they would max it out on weight (and often range of motion). A seated leg curl is present, of a type I’ve seen in many gyms because they’re compact, but they don’t come close the lying down alternatives so are under utilised. The one heavy leg press they do have here is a lever type where the angle of press is constantly changing throughout the extension. In my experience the linear, sliding hack squat machines provide a much more effective leg press and can also be used for calf exercises. Whilst many of the above exercises can indeed be simulated to a degree with barbell squats / on the Smith machine, doing the balancing plus heavy squats thing whilst potentially training alone at 5am is not without its perils. Kit I think would be a good replacement to the under used equipment above, to ensure all bases are covered: 1 x Free-weights hack squat Maybe another 8 x 20kg extra plates for the above 1 x lying leg curl / leg extension machine Might be worth a consultation with the customers to find out if others share this view?.

Fantastic experience: Great staff, great club!!

Fantastic experience: Best Gym in area! Amazing staff and great atmosphere!

Positive experience: Updtd: i did receive a refund from snap fitness on the charge one the tcs in the contract were reviewed and the manager advised they will be reviewing the training of staff and the tcs. Based on this, i will increase my score to 3 stars. As I said 5 stars for classes, cleanliness and equipment but have to score down on customer relations. Good things: 24/7gym, clean, good classes, new equipment. I would give 5 stars for all that. However today I had horrible experience with this gym and their receptionist which is below 1 star. I was chucked out of the gym as they were unable to draw payment and told i have to pay 5 pound surcharge. I thought that is odd, i said to the girl let me call the bank and check all is fine with my account, i only changed the card... Apparently they draw the money from the card, not the account. I explained i was obviously unaware of this, this absolutely was not explained to me when i joined back in September, 5 months ago:this is obviously a misunderstanding, i actually remember saying after the trial session that i will have to come back with a debit card to set up direct debit and Robyn said he will be fine with the credit card to set up the payments. Why was it not explained clearly then that if i change card or it expires, i will be charged extra and not allowed in the club? Why sneakily put a surcharge on a loyal member and embarass them in front of other members? If i was aware i would absolutely change the card details as soon as i had the new card 2 weeks ago especially because you can only do it through the reception. When they were unable to draw money why not call or email so that I am aware and can make the payment or know that i need to bring the card today and pay? Instead I made time for pre-booked class and was not allowed in. I made time and child care arrangements to come to a class and i was made to feel really upset and embarassed and was asked to leave. Now, Snap Fitness, I work too hard, respect myself and have to little time for such treatment from a gym for doing nothing wrong other than changing a card and not being advised that payment is not a Direct Debit by your employee. I will change the card details and pay the fees plus surcharge tomorrow as well as filling out the cancellation form. Keep the 5 quid, I am not spending 30 quid a month here going forward, i was a member of LA fitness/sportsdirect Sale for 7 years before and never had an issue like that so i will return back there.

Positive experience: Clean

Fantastic experience: Good gym with all the weights, machines and other equipment to carry out all types of workouts for anybody. Being a 24 hour gym all year round of course is great and I love the convenience of being able to visit at 10.30 on a Sunday night - as sad as that may sound to some people - and being able to use whatever I want with no queues!

Fantastic experience: Great Gym Friendly and helpful staff

Fantastic experience: Great atmosphere and equipment. Very helpful and friendly staff, you won't feel intimidated if you're a little out of shape.

Fantastic experience: Really great gym, staff are an absolute gem! Love the atmosphere & vibe!

Negative experience: It's so hard to get a straight answer about the fees. I don't want to waste my time coming in for a consultation without knowing at least a few options beforehand. Big red flashing alarms go off in my head when a business averts providing basic information without subjecting people to a hard sell. No thanks.

Positive experience: Open 24 hrs, very clean, unfortunately no swimming pool or sauna, just the gym.

Fantastic experience: Been roughly two months since I joined now and I can't fault anything the staff, other members and pts are always happy to help anytime of the day

Fantastic experience: A good gym for those that require a 24 hour gym, with modern and up to date equipment. The staff that work there are very helpful and friendly! Would defiantly recommend to go to this gym.

Negative experience: AVOID AT ALL COSTS!! In February I rang up and cancelled my membership and the guy on the phone said everything was fine. Then yesterday I find nearly £60 gone from my account.....so I called up to be told off the manager Sophie the guys information was wrong and I have to come in to do it which is ridiculous...and this is nearly 4 months later. £29.99 for membership and a charge. Looking at previous reviews it seems I'm not the only one to have gone through this. If you want a gym where it's easy month to month contract and no stress then AVOID THIS AT ALL COSTS!! I see now why Snap Fitness in Sale hasn't got a good reputation. Sophie the manager may come across nice when getting you a membership and for the record she never mentioned about having to come in when I asked at the start how you get out. Very sneaky people and company. But see for yourself but don't say you weren't warned....

Fantastic experience: My favourite gym.Open 24 × 7.

Fantastic experience: Really wonderful gym to be a part of. Its never all that busy which I love! They have some really great equipment that I've not seen at other gyms. The changing and shower facilities are all singular so you're never awkwardly stuck in with any randoms you don't know. Finally, the staff are awesome! I hired a PT there a couple of months ago - Ethan. He took loads of time into researching the issues I'd faced after child birth and how to help my body recover and developed an excercise regime tailored to my needs. Only 2 months down the line I feel stronger and happier and like my pre birth self again. Can't rate him or the gym high enough :)

Fantastic experience: Great place to work out. And great helpful staff.

Fantastic experience: Amazing staff, 24/7, great state of the art facilities and generally one of the best gyms I've ever been to! Highly recommend.

Fantastic experience: Just joined snap fitness, lovely clean gym and staff very friendly. Very up to date equipment.

Fantastic experience: Best gym I’ve ever been a member of! Never to busy, loads of high quality equipment and great individual shower rooms too!

Fantastic experience: Great 24 hour gym with an excellent range of equipment. Cardio has built in TV, Netflix and very knowledgeable PT's on hand if you ever have any quires.

Fantastic experience: Excellent gym.... wide range if equipment great classes and friendly knowlegable staff

Fantastic experience: Fantastic Gym and great staff. Best gym in sale by far and it 24hours!! Never had an issue with this gym and this is my second time round of being a member after travelling for a while.

Fantastic experience: Great gym, great atmosphere. Snap Fitness Sale has a really good class timetable, and all the staff are helpful and friendly. Would highly recommend.

Fantastic experience: Have been a number of times now and always enjoy going. Professional helpful and friendly staff, great equipment and facilities and always a really good feel to the place. Excellent.

Negative experience: Do not under any circumstance sign up to this gym! I sent an email requesting to cancel my membership it took them 3 months to process my cancellation form. They make it near impossible for a quick cancellation because they want your MONEY. Dont bother trying to ring the head office they don’t have one.. i wonder why.

Fantastic experience: I'm a regular here, great equipment good video room up to date machines and the staff never pressurise you into the personal training

Fantastic experience: Snap fitness is one of the greatest gyms I’ve ever been to, the staff are amazing. Great facilities. Love itttt

Fantastic experience: AMAZING 5* Service and Staff. New Manager and Team 100% Dedicated!!!

Fantastic experience: Great Facilities and staff are happy to help! I would recommend this gym!

Negative experience: Small overpriced

Negative experience: Tiny gym and so expensive! dont try and cancel your membership they dont like that! they will try anything to keep taking your money even 2 months after you cancel.

Negative experience: Unthinking staff. Hideous and tiny inside. Expensive.

Negative experience: Great gym only posting one star as it's a nightmare to cancel, why you can't cancel in gym considering you can join straight away is frustrating, only down side to other wise a great gym

Positive experience: Good gym but way to hot in their when your doing a tough sesssion makes the world of difference

Fantastic experience: Brilliant, a little busy at peak but at other times no wait in any area. Brand new equipment too.

Negative experience: I have canceled my membership 8 months ago but only just noticed their are still charging me £32.95. So if you decide to cancel your membership check your bank statements.

Negative experience: VERY poor cancellation service. I visited the branch to return my card and cancel my membership as I was leaving the UK. 2 months later I get an email requesting money. In the end I was still charged up to 3 months of fees after requesting to leave.

Fantastic experience: Brilliant gym. The virtual classes are awesome and I am still amazed by level of equipment. Brilliant.

Fantastic experience: Great vibe, best equipment and 24 hour!

Fantastic experience: Best gym in Sale by a mile. Brand new equipment, individual showers and changing, great staff, free parking and open 24 hours.

Fantastic experience: Best gym I've been too. Lovely and clean nice to see the staff walking round cleaning equipment. Lovely atmosphere, friendly staff and fab equipment. Highly recommend it

Fantastic experience: Definitely the best gym in Sale. All lovely and clean and new. Friendly staff. Brilliant!