Fitness First

Fantastic experience: As someone who has never been to the gym before I was really nervous, but the staff have been really friendly and helpful. The classes are brilliant, there are people with all different fitness levels, the instructors are great and offer different levels of training depending upon what you can do. I have been going for 2 months and have seen a big improvement in my overall fitness. Thank you to the team, for turning something I was dreading into a very positive experience.

Fantastic experience: Just joined and moved from the gym group stechford. Worth the increase. Great kit , CLEAN and the spa area. Gutted didn't join sooner

Fantastic experience: Fitness first Solihull is without doubt a friendly, very well maintained, clean and well equipped gym with multiple facilities to cater for many. The gym has recently invested in innovative gym technology and utilises a well designed mobile application to help you on your fitness journey. However, what makes Fitness first a wonderful place is the staff and sense of community. This is truly the heart and soul of the gym, from the warm welcome from Joy at reception, to the great instructors such as James, Nat, Ryan, Donovan, Will and Brendon to name a few, who are always willing to help and advise whenever called upon. The gym has an array of classes such as Shred, Hit, Hyrox and body combat which are second to none and will challenge you. My wife and I are now gym enthusiasts and this is largely thanks to the wonderful team and fellow gym goers whom we have made many new acquaintances! We hope you give the gym a chance and have an equally positive experience.

Fantastic experience: Quality gym with enough equipment to get a good session in, steam room and sauna is really good and rarely too full.

Fantastic experience: All the team are always helpfull and friendly

Fantastic experience: Excellent gym and club facility, with very friendly staff and members. Great variety of equipment and classes to choose from. Premises is kept clean and good opening hours. Love coming to this gym - it’s an excellent value membership.

Negative experience: Raised a complaint with Brandon in which he promised me I would receive another phone call following it up within a week. It has now nearly been 6 weeks and no one has bothered to contact me. You cannot get through on the phone nobody bothers to answer you. They lock you in on a fixed contract and then treat you like dirt.

Negative experience: Staff are rude, in particular lady named Nat. No one picks up the phone when you ring. I have called way over 20 times in the last 3 days not had a single call back. Would not recommend at all!!!

Negative experience: Doesn’t worth value. The amount they charge is super expensive As compared to other gyms. Plus cancellation is such a hassle they loot you basically if you change your mind. ⭐️/5

Positive experience: Nice gym used by both men and women. Lots of equipment and free parking.its not cheap expect to pay around £40 a month. Steam room.and Sauna good showers and ample lockers too. It not a 24 hour gym .Worth a look for sure,they do various classes too.

Fantastic experience: Well equipped gym, including women area, sauna, steam room and aroma therapy room. The gym is well maintained and well organised. Plenty of parking space available. Staff are great a'd customer focused.

Positive experience: Needs more mirrors in the dumbbell area. Too cramped with people trying to get in front of them.

Fantastic experience: Best club with Best facilities

Fantastic experience: I visited Fitness First Solihull after not being here for many years (I am an ex member but now no longer live in the area). The club seems to have really levelled up. They have even more kit than they use to. There is still plenty of space, and the icing on the cake is that the staff are super friendly, approachable and couldn't do enough to help you. James, Will and Joy were the three members of staff I interacted with, and they were prime examples of good, happy energy and top class customer service. I will be visiting again when I am back in the area for sure!

Positive experience: Expensive for what it is.

Positive experience: Seems overpriced for what you get

Fantastic experience: Really big lots of machines and good vibe

Negative experience: My husband has only attended 1 month we try calling an was told to let it finish in March as my husband is 75 years old an I've asked her to cancel it in March an was told it would be done, I've tried call an ask to speak to a Manager on duty an was told no one is there we've tried to go online but the emails keep on bounced back can someone please get in touch as it's very frustrating an no one to reach out to please Mr Lyons thank you.

Fantastic experience: Invites people from all back grounds.

Positive experience: It's an OK gym, and the staff were very friendly. However, the lighting in the car park at night is very poor and I did not feel safe. Also, they have a daily booking system for the classes which starts at 7am. For example, if I want to book a class for next Sunday I have to ensure I get up at 7am the Sunday before to book it on the app. Personally this did not work for me due to my work schedule, and I found certain classes (i.e. Body Pump) are extremely popular and all the spots get taken quickly i.e. even when I logged in at 08.30am on the app. You sort of have to plan your life around this gym, and get up every day at 7am to book your classes so I cancelled my membership as I need something more flexible.

Positive experience: Nice gym with moderate number of equipents, sauna and steam. However in terms of negotiating membership, the branch team is not so helpful. The Head office was helpful

Negative experience: Not worth the monthly membership

Fantastic experience: Best gym in and around the Sheldon area . Plenty of work out space and equipment

Fantastic experience: Great people nice food and lovely customer service

Fantastic experience: Excellent gym, great experience!

Positive experience: Good gym with parking, and able to get most of the machines you want even near peak times Staff are friendly and helpful, Only downside for me is they are maybe lacking some benches and multiple sets of dumbbells, so free weight exercises may take longer. Also changing rooms often have a strong smell

Fantastic experience: Love it

Positive experience: Not today

Negative experience: I have ten friends that are willing to join the gym however they become put off buying the membership due to early closing on weekends. They said if it closed at 10pm it would be great gym to join.

Fantastic experience: Andrew is a very nice college very helpful overall love the experience

Fantastic experience: Official gym!!! Amazing experience always and customer service always 5*.

Fantastic experience: Really godo gym and staff members are very supportive :)

Positive experience: Decent gym. Staff are friendly and not overly busy at peak times. Quite a variety of classes, boxing studio, separate class studio. Ladies only section could be better- limited equipment and small.

Fantastic experience: Excellent service from Andrew and Aneyce! Friendly, professional welcoming.

Fantastic experience: great gym, great staff, wonderful community - Andrew was very helpful about membership inquiries

Fantastic experience: Amazing gym, amazing staff Andrew was very helpful

Fantastic experience: Gym really good

Fantastic experience: Good environment and nice boxing room for anything extra you need different from Weight training

Fantastic experience: Pleasant staff, plenty of machines, nice and cool air cons in the summer

Fantastic experience: Great staff, very good atmosphere. Showers have good pressure. Steam room plus sauna is a always a must.

Fantastic experience: Best gym around! Such friendly staff, no better gym for your money! Andrew and James made me feel very welcome!

Fantastic experience: Attended a gym induction with staff Andrew at Fitness First Solihull Gym. Great customer service, informative and polite. I was shown all the facilities and reassured with all the questions I had.

Fantastic experience: Great gym to train at

Fantastic experience: Joined Fitness First a couple years back. Always been a great atmosphere and friendly staff!

Fantastic experience: Great gym and atmosphere! been coming here a couple years now so feels like home

Fantastic experience: Great gym amazing staff reach your goals and enjoy your time

Fantastic experience: The best gym! Great facilities and the staff are always supportive and helpful

Fantastic experience: Amazing Gym and the best facilities!! 100% recommend

Fantastic experience: Love this gym! Always welcoming and good energy. Would recommend!

Fantastic experience: Great gym with amazing staff

Positive experience: Great gym, good facilities and friendly staff. Broken equipment can take a bit too long to fix though.

Positive experience: The gym has very good facilities but the only issue is the weekend opening times the gym is closed to early

Fantastic experience: This gym has been going strong for 20+ years. Yes it is in need some TLC here and there but the team that run the club are an absolute pleasure and always go above and beyond. They are so helpful and friendly. The classes here are superb! Brandon the Fitness Manager is by far the nicest man I have yet to meet. The spa facilities work great so please disregard the negative reviews about the sauna it's the best working sauna I've been in! What gym doesn't have facility issues from time to time! Honestly if you want a gym that has it all this is for you :) 5 stars!!!!!

Fantastic experience: Fantastic gym the team are so helpful, welcoming and friendly

Positive experience: Not good gym. Showers are always broken, no hot water, no shower gel or soap. Sauna and steam regularly broken. Drinking water taps broken. The gym takes advantage of being the only gym to provide sauna/steam in the area. Members regularly complain but no action is taken. To FF, if you respond to this feedback please confirm when the above will be fixed, don’t sidestep the question. UPDATE 16/06/24: FF and James the manager have resolved the above issues now. Thank you James and FF Solihull team

Fantastic experience: Clean, fresh gym. Cool, good air conditioning and plenty gym equipments to choose from. Ladies only area, sauna and more.

Fantastic experience: Best gym ever.

Negative experience: Showers are always broken or running cold. Soap dispensers missing or empty. Steam room and sauna regularly out of action. Nice staff though

Positive experience: I visited this gym recently in mental health awareness week using a free pass. I was impressed with the facilities and the different areas allocated for example cardio, boxing and weight training, machines. Spacious and clean, did not notice any obvious issues or points of concern. Price may be high for some but reductions in price are available dependent on your job role e.g. Bluelight workers. I went on a Sunday with my son in law who is a member of Fitness First. The weight training areas have a range of different equipment and free weights. Everything I used was well maintained, the variety of equipment was great suitable for younger and older visitors. My review is based on the areas I visited and used. There are showers and sauna which I saw but never used myself. Clean toilets. Nice environment, well light, staff friendly. I would recommend to friends and family.

Positive experience: Great gym. Clean, machines in working order, amazing steam room and sauna and a friendly atmosphere. Would give 5 stars if it didn't close at 10pm, 8pm on weekends

Fantastic experience: Superb, very spacious

Fantastic experience: I absolutely loved this gym. My partner recently changed gyms to Fitness First and says it's the best decision she made (gym wise)

Fantastic experience: Good customer service

Fantastic experience: Well equipped gym , friendly staff, great classes , excellent PTs, good value & good vibe.

Fantastic experience: A great place to train especially for women everyone is so welcoming and helpful with any issues , I feel happy training there every day a great place

Fantastic experience: Clean and spacious. A lot of working spots. Sadly is too far from my home

Positive experience: Gym is quite good, equipment are in good condition and changing rooms are quite clean. Only issue when I went there steam room was closed due to maintenance work and the sauna was open, however the bench in the sauna was broken. The sauna itself quite small, maybe 4 people can fix at max but it’s like being inside a cupboard. Overall good hun for training my bit facilities such as sauna, steam room, showers are a bit old and out dated.

Fantastic experience: Just joined last month through recommendation, needed to lose some weight and help with my PTSD, the facilities are really good and there is enough equipment to go around, the staff are so friendly, they are always willing to help and solve any issues, I am so pleased I chose to go to this gym

Negative experience: Poor poor customer management service my contract was six months five transection during speak with management team before finished my contract I confirmed again with management stuff they say contract cancel automatically but after two months back from my holiday my debit transection still running when I speak the management team explain my situation they saying we cant do nothing for you how can’t extend my contract without permission but now charge me an additional cancel my membership it is not fear poor management.

Fantastic experience: Great facilities and friendly staff . Like the fact they have ski machines , row machines , sledge pulls and assault bikes which not many gyms have !

Negative experience: 6 showers no hot water. (yes, previously complained) Sauna often smells. Opens times really need looking at, plenty of users would arrive for 5am or 5.30am. That is a serious issue, as other popular gyms are early start times for those who leave work early. Its only 30mins or 1hr extra if a 5am start! please management, consider it, as lots of users will be coming more early to use the gym. Other than this, it is a lovely gym environment for users.

Fantastic experience: Clean, loads of equiptment, large changing area went on a free pass to check it out, after my session I just had to join ... and staff are great!

Fantastic experience: verry nice

Negative experience: The class this morning 6 to 7 am had the music soooo loud and the door open so the rest of us in the main floor seriously got a headache. Can management address this please?

Fantastic experience: The perfect fitness place in Solihull. Have a trial membership and you won't regret a thing.

Positive experience: Gym is fine Sauna and Steam room need a lot of attention very small and broken alot

Fantastic experience: Great gym , nice and clean with great facilities. Staff are friendly especially James who is a top man.

Fantastic experience: Lovely staff... Love the accent...

Positive experience: Good gym.. Boxing room is top but it's not a budget gym but the changing areas and especially the showers are poor compared to gym group and pure gym

Fantastic experience: Facilities are great. Helpful staff and people which are training are helpfull too,if you r asking anything. Back in Gym after 25 years

Fantastic experience: Great place

Fantastic experience: Good environment and clean place

Fantastic experience: I joined the gym over the holidays on the 6 week pass and can say this has been by far my best experience at any gym in the area. The staff and members are so overly friendly which creates a perfect relaxed atmosphere when in the past I've felt on edge in gyms. The bald main manager (feel bad for not knowing his name) is no joke one of the friendliest people I've met in my life, even remembered my name from me signing up! Sad to be leaving but will most definitely be back next summer, thank you muchly! p.s plz fix the cold shower in the sauna room

Fantastic experience: This is a great gym, it has everything you need, it’s clean, has loads of facilities and staff are great especially the manager, James who was very friendly and welcoming. Would recommend to anyone looking to join a gym.

Fantastic experience: Staff are the best and facilities are great aswel!

Fantastic experience: The Manager Brandon is amazing

Fantastic experience: Have just joined this gym, it's light open clean, and has a really good atmosphere. The manager James is very helpful and friendly and really puts you at ease if your new. Def recommend this gym

Positive experience: Equipment needs updating but staff are the best

Positive experience: Nice gym, staff are friendly, always nice and clean as well. If I had one gripe it's that there are enough of the small plates 2.5kg, 5kg etc.

Fantastic experience: Clean gym more for fitness then body building but it's clean and you don't have to wonder the gym for weights

Fantastic experience: Very nice gym…friendly staff, clean facilities, quality equipment and a great atmosphere. Also a great range of classes for all fitness levels! Would highly recommend.

Fantastic experience: I only joined last week but already the staff on reception have made me feel really welcome, they are helpful and friendly and make me feel comfortable, especially being a new face! I have done spin with G on a Tuesday and Thursday, the class is fast paced and z great workout but G takes care of everyone - she has already give me some great advice to help with stitch! Gina is fab too, did my induction and filled me with confidence! Thanks everyone!!!

Fantastic experience: Super friendly gym with helpful staff, great classes and plenty of equipment. Highly recommend

Fantastic experience: Good gym, good facilities, good customer service

Fantastic experience: Brilliant boxing room and you can talk to any one no attitude lovely people

Fantastic experience: Reasonable price and friendly staff. Lovely enviroment and enjoy attending gym.

Fantastic experience: Professional and friendly.

Fantastic experience: Not to busy, classes including, friendly staff, free parking spaces

Fantastic experience: Good friendly gym

Fantastic experience: I am a member & enjoy my visits there!