Information about Village Gym Basingstoke
Opening hours
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Our comment from FitFit UK about Village Gym Basingstoke:
Welcome to Village Gym Basingstoke, where fitness meets community in a friendly and welcoming atmosphere. Our modern gym is equipped with state-of-the-art fitness equipment, offering a vast array of classes tailored to suit every fitness level. Members have praised our 'fantastic gym with amazing facilities' and 'modern technology,' highlighting the gym as one of the best in the area with top-notch machinery and a clean environment.
Here are some key features that our members love:
- Friendly Staff: Our team is consistently described as 'super helpful' and 'approachable,' ensuring a pleasant experience every visit.
- Variety of Classes: We offer an extensive range of classes, including popular options like Les Mills, aqua classes, and personal training sessions, accommodating all fitness levels.
- Clean and Well-Maintained Facilities: Members appreciate the cleanliness of the gym and changing areas, with staff frequently praised for their diligence.
- 24-Hour Access: Our gym is open around the clock, providing convenient access for members with busy schedules.
- Luxurious Pool and Spa Area: Enjoy our swimming pool, sauna, steam room, and jacuzzi, ideal for relaxation post-workout.
While the Village Gym Basingstoke offers numerous advantages, some challenges have been noted, including the occasional overcrowding during peak times, which can lead to wait times for equipment. We are actively working on solutions to improve space and member experience, ensuring the gym remains a valued community hub.
In conclusion, Village Gym Basingstoke stands out for its exceptional facilities, friendly atmosphere, and dedicated staff. We invite you to join us and experience the vibrant environment that so many of our members call home!
Services, Machines and Guided Classes
Village Gym Basingstoke: Opinions
Negative experience: I do not recommend. They are a mess after the contract was terminated. Not only was an extra payment taken after the end of the contract, but they also filed a claim against me with a collection agency, although they took an extra month.I have not been able to solve the problem for the fourth month already.
Apologies for any confusion with the termination of your membership. Please feel free to email me directly so I can look into this further and get this resolved for you. My email is [email protected]. I look forward to hearing from you soon. Kirsty Holloway Member Relations Manager
Negative experience: The new fiscal changes are effective from 1st of April 2025, and yet the increase at the Gym is from 1st January 2025. The excuse to change the price is misleading. We can’t run our awesome clubs without our awesome people. Next year, National Minimum Wage will rise by at least 6.7% and National Insurance by 1.2%. So, to reflect the increasing costs of operating your ever-evolving fitness club, whilst rewarding our hard working teams, there’ll be a small increase to your membership fee for next year. Your monthly direct debit will increase from 1st January 2025 as follows: Subscription Type: *Gold Monthly Results New Monthly Price: £56.00
Thank you for your review, would love to discuss what changes are coming to the club. This price increase does factor in the rise in National minimum wage as well as all the exciting things coming in 2025. Feel free to reach out, my email is [email protected]. I look forward to hearing from you. Kirsty Holloway Member Relations Manager
Fantastic experience: Welcoming, clean, friendly, efficient, relaxing, with easy free parking.
Hi Gabriella, Thank you so much for your kind review! So good to see you are enjoying the facilities here! Thank you, Tom - Leisure Club Manager
Negative experience: Well, I didn’t make it past the entrance. The reception team let me down. So I didn’t even bother going in.
Hi Ana, I'm so sorry for your experience. We don't have any record of you coming to the Leisure Reception so would be keen to understand what happened or if this was the in relation to the hotel reception. Please feel free to contact me directly, my email is [email protected] Kind Regards, Tom - Leisure Club Manager
Positive experience: Great gym and equipment however it is insanely busy last 5pm on a weekday. Can't comment on VFM as I have only used it during hotel visits.
Hi Dan, Thank you so much for your generous review! Unfortunately any good gym does tend to be busier during 5-7pm but we have got a lot of exciting projects coming up and do encourage people to use all available spaces, such as our Burn studio outside of classes! Kind Regards, Tom - Leisure Club Manager
Fantastic experience: Amazing Staff! I had a very helpful and friendly tour of all of the facilities, and an effortless experience signing up. All thanks to Carma :)
Thank you so much for your kind words Joe! We're thrilled to hear that you had a fantastic experience during your tour and signing up. Carma is indeed a valuable member of our team, and we'll be sure to pass along your compliments. Welcome to Village Gym Basingstoke!
Fantastic experience: Best gym in uk
Thank you for your 5 star review!!
Fantastic experience: The best gym! Well-equipped, the staff are super friendly and helpful and the instructors are incredible, especially Chelle!
Thank you so much for your amazing review, Leila! We're thrilled to hear that you consider Village Gym Basingstoke the best gym. Our team works hard to maintain top-notch equipment and provide excellent customer service, and it's wonderful to know that you appreciate it. We'll be sure to pass on your kind words to Chelle and the rest of our instructors. We look forward to seeing you again soon for your next workout!
Positive experience: Used VWorks. Nice airy and light space. Food is amazing. Different tables and pods and standup areas. Worthy place to visit for office work.
Hi Richard, Thank you for your 4-star review! We're thrilled to hear that you enjoyed the airy atmosphere and food in our P&G. We strive to create a welcoming environment for all our visitors. We appreciate your feedback and look forward to welcoming you back soon! Kind Regards, Village Gym Basingstoke
Fantastic experience: Tried Aggy Gray's stretch and tone class yesterday for the first time. To say I'm impressed is a total understatement! I booked immediately in again for the following week, and tried her stretch and relaxation class the following day....again, rebooked immediately! Very knowledgeable teacher, correcting positioning when needed which is refreshing. I can't recommend her classes enough. All ages and abilities, welcoming environment and fun! Looked on my app afterwards and hit the best workouts targets I've hit.....and I'm an avid gym goer! If your thinking about trying anything she has a hand to, do it immediately! You DEFINITELY won't regret it! Be warned though, you will go to everything she does straight after her first class!
Hi Martine, Thank you so much for taking the time to leave such a positive review!! We are so fortunate to have so many amazing instructors and classes here - it is always great to hear positive feedback for both!! Look forward to seeing you in club again soon! Thank you, Tom - Leisure Club Manager
Fantastic experience: Superb gym, bar and grill, Starbucks and swimming pool, sauna, steam room and jacuzzi. Staff are friendly and keen to answer any questions, gym can get busy at times but theirs always room on something and most people will vacate the machine after a few sets if you let them know your waiting with no hassle at all. Everything seems clean and tidy and well looked after. Highly recommended giving it a try and after grab a beer and some food and watching a multitude of sports of the large TV's and comfortable sofas.
Hi Craig, Thank you so much for taking the time to leave such a positive review! It is great to see you enjoying the facilities, not just in the leisure club but also in the wider hotel! Don't forget your 25% off in the Pub & Grill which all members receive via the Village Rewards App! Thank you, Tom - Leisure Club Manager
Positive experience: Loving the variety of classes and being able to have a set personal plan. There is so much available to help me on my journey. Thank you
Hi Natasha, Thank you so much for taking the time to leave such a positive review! We pride ourselves on helping our members on their fitness journeys so if you ever need anything moving forwards, please don't hesitate to give us a shout! Don't forget members get unlimited reviews which can be booked in at reception every 6 weeks, to keep motivation high and ensure you carry on working towards your fitness goals! Thank you, Tom - Leisure Club Manager
Fantastic experience: Great deal swimming spa and gym plus classes open 24 hours great way to keep my fitness up tracked on the app
Dear Laura, Thank you for taking the time to review our gym and for giving us a five-star rating. We are overjoyed to hear that you are enjoying our facilities, including the swimming spa, gym, and classes! Best Regards, Village Gym Basingstoke
Fantastic experience: The Village gym is a very well equipt, clean and friendly gym. They offer Les Mills classes that are all so much fun and led by fantastic instructors that are all great at what they do. My favourite classes are Body Combat and Box N Burn, both are a great full body workout and I always feel like I have worked hard after doing them. The pool and spa area are also lovely for chilling or for additional classes. I highly recommend the village to anyone considering a gym membership as there is something for everyone!!
Hi Kirsty, Thank you so much for taking the time to share your experience with Village Gym Basingstoke. We are so pleased to hear that you enjoy our gym, our Les Mills classes and our fantastic instructors. We strive to keep our facilities clean and well-equipped so that you always feel comfortable during your workout. We love Body Combat and Box N Burn - they are definitely intense and an effective full body workout! And we are thrilled that you also appreciate our pool and spa area. Relaxing after a workout is just as important as the workout itself. We appreciate your kind words and recommendation, and we look forward to seeing you soon. Thanks again, and keep up the great work! Best Regards, Village Gym Basingstoke
Fantastic experience: I have been a member at the Village gym Basingstoke for a few years (joined a year after it opened). The facilities are amazing, the gym equipment and awesome (there is all of the new stuff you would want in a gym), really nicely spaced out, the studios are great and modern, the air con is never an issue either which is uncommon these days. The gym instructors are awesome and the staff us super friendly and helpful. Changing rooms and showers are also great. I do not use the swimming pools myself, but my friends do and enjoy it there. Outside of the actual gym, there is a really awesome sports bar downstairs (which gives you a 25% discount when you are a gym member) as well as a lovely starbucks. Highly recommend, definitely the best in the area.
Hi Assia, Thank you so much for your amazing review and for being a loyal member of Village Gym Basingstoke for the past few years! We're thrilled to hear that you love our gym facilities, from the state-of-the-art equipment to our modern studios and spacious layout. We are also pleased to hear that you appreciate our air conditioning, excellent changing rooms, and showers. We couldn't agree more that our gym instructors and staff are awesome, friendly, and helpful. We pride ourselves on providing the best customer service possible to our members, and we're glad that you've experienced this firsthand. We're also happy to hear that your friends who use our swimming pool enjoy it! Lastly, we're delighted that you love our sports bar and Starbucks offering-- we believe in providing not only a great workout experience, but also somewhere to relax and socialize after your gym session. Thank you once again for the high recommendation-- it's such a great compliment, and it lets us know that we're on the right track. We look forward to seeing you at the gym soon! Best regards, Village Gym Basingstoke Team
Fantastic experience: Really friendly staff and good facilities. It's a bit busy at times and can sometimes be hard to book classes but I enjoy the ones I do regularly. Aqua classes are fab (great instructors, especially Nicola) but Village need to control the numbers as more than 18 is too many. Tom is extremely helpful and very open to discussing any problems so most issues are resolved quickly. All in all a great club.
Hi Dawn, Thank you so much for leaving us a 5 star review! It is lovely to hear how much you enjoy our classes! I will certainly pass this feedback onto Nicola. Class numbers are always being monitored by Tom and the Group Exercise Coordinator Lorna, to maintain safety, space and enjoyment whilst allowing a fair amount of people to book on. If you have any questions please feel free to email me at [email protected] Kind Regards Jade Bartholomew - Member Relations Manager
Fantastic experience: Been a member of the gym for 3 years and always had the best service from the whole team! Particularly the 2 ladies Shaz & Mel who go over and above for the customers, ensuring it’s a safe and clean environment and a helping hand if ever we lose items! Me for one is always losing something as the team know!! Thanks guys for being the best! Jen xx
Hello Jenny, Thank you for taking the time to leave such a lovely review of Village Gym Basingstoke. We are thrilled to hear that you have been a member for three years and have always received the best service from our team. We are especially pleased to hear that Sharon and Mel have made such a positive impact on your experience here. We are very fortunate to have them both and we will be sure to pass along your kind words to them. Thank you again for your wonderful review and for being a valued member of our gym. We look forward to seeing you soon! Best regards, The Village Gym Basingstoke Team
Fantastic experience: Love the gym Staff friendly
Thank you for your kind words, Alan! We appreciate your positive feedback and are delighted to hear that you love the club!
Fantastic experience: Great experience. Cleanliness great, especially Mel in the changing rooms keeping the loos and showers very clean and always see Sharon cleaning and hoovering in the gym inbetween the equipment and cleaning them down. Staff are friendly and helpful :)
Thank you for taking the time to leave us such a positive review, Kelly! We are delighted to hear that you had a great experience at Village Gym Basingstoke. We pride ourselves on providing a clean and hygienic environment for all our members, so it's fantastic to hear that Mel and Sharon are doing such a great job in ensuring our facilities are always spotless. We will be sure to pass on your kind words to them. Our team is dedicated to providing friendly and helpful service, so we are thrilled that you found them to be just that. We look forward to welcoming you back soon!
Fantastic experience: Sharon and Mel always busy re vamping the condition of the gym every day
Dear Ellz O'Keefe, Thank you so much for taking the time to leaving us a 5 star review. We are thrilled to hear that you have noticed the hard work put in by our staff members Sharon and Mel to maintain and improve the condition of our gym. We take pride in ensuring that our facilities are always clean, well-equipped and welcoming to our members. Best regards, The Village Gym Basingstoke Team
Fantastic experience: Membership at The Village Gym in Basingstoke is great. There is such a huge variety of classes, including aqua in the pool, a brilliantly equipped gym and the bar area is sociable - always a fun vibe in there - there really is something for everyone. Aswell as clean, high quality facilities and friendly members and staff, it really is great value for money.
Hi Anita, Thank you for taking the time to share your positive experience at Village Gym Basingstoke. We are thrilled to hear that you are enjoying your membership and that our wide range of classes and facilities have been a great fit for you. The team works hard to maintain a clean and friendly environment for all our members to enjoy, so really pleased to hear this is what you are experiencing every time you come in. Thank you for choosing to be a part of our gym community and we look forward to seeing you soon! Best Regards, Tom - Leisure Club Manager
Fantastic experience: I've recently changed from a different gym to this one for their 24hr availability, I came in yesterday and spoke to a chap with a beard who was incredibly helpful, got me to fill in a form and in the morning I recieved a call back from Greg, annoyingly I missed the call and ended up speaking to Emily, both were fantastic, very open, informative and time conscious. I do shift work so it's hard for me to fit the time in to do these things and when I spoke to Greg he set me up super fast, what a great experience, looking forward to getting started here.
Hi Jamie, It was great to meet you yesterday and thank you so much for the great review! Really pleased to see you have been looked after so well and excited for you to get started here, no doubt you will love it! If you ever need anything, please don't hesitate to give us a shout! Tom - Leisure Club Manager
Positive experience: Staff and place is great. 4-star due to the pool only have two lanes vs other village gym which typically have 3-4 lanes.
Hi Sam, Thank you for taking the time to leave such a positive review, it's always great to see such positive feedback about the team and club! Kind Regards, Tom - Leisure Club Manager
Fantastic experience: Modern room and facilities, the service in the bar and grill was top notch over a 3 night stay , and the food was very good for the price , highly recommended overall
Hi OTB, Thank you so much for your great review! Glad to see you enjoyed your stay and hope we see you back again soon! Kind Regards, Tom - Leisure Club Manager
Fantastic experience: Fantastic gym clean and tidy. Staff are amazing so friendly and approachable and nothing is ever too much trouble.
Thank you for your review Kelly! See you in club again soon!
Fantastic experience: Great gym equipment! Love the pool and sauna. Staff are great Aaliyah on front is really helpful and friendly
Fantastic experience: Best gym i have ever been to, everyone is helpful! Staff are all wonderful, everything is clean and classes are great too! All equipment and facilities you could need, definitely recommend!
Hi Autumn, Thank you so much for your kind review! Great to hear your are enjoying the club, long may it continue! Thank you, Tom - Leisure Club Manager
Fantastic experience: Really love the group classes! So many options to pick from
Thank you for your review Helen! We're thrilled to hear that you're enjoying our group classes. We love offering a variety of options to keep things fresh and exciting for our members. See you in class soon!
Fantastic experience: Been ging to this gym since 2021 and love it. It's the cleanest one I've come across
Hi Kiki, So pleased to hear you love the club here, long may it continue! We will always strive to keep the club as spotless as possible so great to hear your feedback regarding this! Kind Regards, Tom - Leisure Club Manager
Fantastic experience: Great gym. Always clean and well looked after. Staff are always around and say hello when entering the gym. Personal trainers are amazing with the best workouts. Swimming pool and spa facilities excellent place to unwind.
Hi Rob, Thank you so much for the 5 star review! Kind Regards, Tom - Leisure Club Manager
Fantastic experience: Good gym, well equipped. Good range of classes available. Only grumble is just how ridiculously busy it can get!
Hi James, Thank you so much for taking the time to leave us a 5 star review! Great to see you are enjoying everything we have to offer in the gym and studios! We have added even more classes to our timetable to help with more popular classes and peak times but as always, we will continue to review any potential changes we can make to improve things further! Kind Regards, Tom - Leisure Club Manager
Positive experience: The gym is good but a bit small, they seem to always bring in new equipment, the staff aren’t very friendly and come across a little arrogant and rude at times. The gym is far too cold all year round. Recently too busy for the size of the gym.
Hi Kelly, Thank you so much for taking the time to leave us feedback! Really disappointed to hear you find the staff aren't very friendly as we work hard to make the environment welcoming and friendly for all members and guests. I would be keen to discuss this further to try and establish what issues you have faced so we can resolve these. We do keep the gym at around 18 degrees throughout the year and the challenges we have always faced is if we go above this as we have in the past, people then feedback it is too warm. 18 seems to be the most comfortable for most people. Regarding the gym, we are currently exploring some exciting potential changes and I would love to discuss these with you in person - please feel free to ask for me next time you are in or alternatively email me directly - [email protected] and I would love to sit down and discuss everything with you! Kind Regards, Tom Hickey - Leisure Club Manager
Negative experience: I called to cancel my gym membership because I cannot seem to find a carpark & when I can manage it’s a PACKED GYM! Explained to one of the staff Phil, he informed me that it’s 90 day cancellation policy and they do not own the carpark - fair whatever. He probably had a rubbish day, but that is noway how a customer should be spoken to. Now I have to pay for 3 months of rubbish service. :/
Hi Merisha, Thank you for taking the time to leave us a review. We don't have anyone in club called Phil so it sounds like you spoke with our Member Service team. Regarding issues specific to the club we would always advise speaking directly to us as we will be able to update you on measures we have put in place - my email is [email protected] if you wanted to discuss this further. Regarding the parking issues, we have made progress with this and I would love the opportunity to explain what we have done and are looking at doing moving forwards to assist. I am back in tomorrow so will try and give you a call but in the meantime, please feel free to email me directly. Kind Regards, Tom Hickey - Leisure Club Manager
Fantastic experience: Signing up: Signing up for a gym membership has never been an easy feat. But Josh Eastment made my first tour of the gym informative and welcoming. He was knowledgeable about the logistics and semantics of the gym membership, very detailed with the specs of the amenities, and signed me up seamlessly, prompting me to avail of the benefits and privileges immediately. Overall, he was very helpful, courteous, and listened to my questions with empathy. Health and wellness check: James has been very courteous and knows what workout routines and equipment I can use based on my personal wellness goal. His attention to details on the demo and my posture was great. Overall, my experience with the health and wellness assessment was remarkable.
Hi Randyl, Thank you so much for taking the time to leave such a positive review! It is great to hear Josh looked after you and no doubt you will enjoy everything the club and hotel has to offer, moving forwards! Always a member of the team available to help so if you need anything moving forwards, please don't hesitate to give us a shout! Kind Regards, Tom - Leisure Club Manager
Fantastic experience: The Village Gym Basingstoke is excellent. I go there twice a week - first in the gym for about an hour then 20 lengths in the pool. I end up in the steam room and sauna. The staff are friendly and welcoming every time. I also make full use of the membership rewards which include money off hotel stays, 25% off food and drink in the pub/grill and money off a wide range of retailers, like Tesco and Sainsbury's. I get a lot of value out of my membership and highly recommend The Village Gym Basingstoke.
Hi Angela, Thank you so much for your review! We are very happy to hear that you are enjoying the gym and pool facilities and loving the rewards we give! Thanks for recommending us!
Fantastic experience: Friendly gym, clean. Great classes!
Hi Serena, Thank you so much for taking the time to leave such a positive review and great to see you enjoying the classes on offer and the facilities! No doubt, see you in club soon! Kind Regards, Tom - Leisure Club Manager
Positive experience: I have been a member at the village gym in Basingstoke since December. I find the gym to have all the equipment I could need and with the fantastic help, encouragement and support of Susie I am learning to love the gym. Also a big shout out to all the staff who help keep the gym.
Hi Nicola, Thank you so much for your review! We are very happy to hear that you are enjoying the facilities and service that we provide at Village Gym. We will certainly pass this feedback onto the team. Kind Regards Jade Bartholomew - Member Relations Manager
Fantastic experience: Amazing gym! Out of all the gyms in Basingstoke I'd definitely say this is one of the best, if not the best! I just love the atmosphere and the vibe of the entire gym! Staff are super helpful and friendly and always have a smile on their face, facilities are always clean, music is always good, classes are great and the equipment is top notch! On the rare occasion I have to wait for a machine, people are more than happy to let you jump on between sets, and everyone is super nice and friendly to chat to, and I much prefer that to an empty gym. Yes it can get busy at times, but in my eyes that's a good thing! I've been in empty gyms in the past and it's usually empty for a reason! Yes it's more expensive than other gyms, but you definitely get what you pay for!
Hi Joel, Thank you so much for your review! It's so great to hear that you are enjoying the equipment, facilities and service we provide here at Village. We do try our best to make the atmosphere fun, friendly and inclusive, so it is very nice to know that we have achieved this. Kind Regards Jade Bartholomew - Member Relations Manager
Fantastic experience: Great place to work out, friendly staff with up to date equipment. Always clean and tidy when I am there which is around 3:30am most days before I head to work. Highly recommend.
Hi Lewis, Thank you so much for taking the time to leave us a review and great to see you enjoy the 24 hour facilities here! Kind Regards, Tom - Leisure Club Manager
Fantastic experience: I've been to a few gyms in the area and Village gym is by far the best one I've been too. It's a great gym with tons of equipment to use and always being updated with new machines to try. The pool and sauna are really nice too and a great selection of classes. I also love the amazing benefits you get from the pub and hotel stays with your membership. The staff are excellent, if I've ever had any issues they are resolved quickly. I'd also like to shoutout Mollie as she was really helpful
Hi Alix, Thank you so much for taking the time to leave us a review and so pleased to see you continue to enjoy all the facilities we have to offer! Kind Regards, Tom - Leisure Club Manager
Fantastic experience: Excellent gym! Staff are always friendly and helpful and keep it clean! Great range of classes and Technogym equipment available
Hi Mark, Thank you so much for taking the time to leave us a review and great to see you enjoy the facilities here! Kind Regards, Tom - Leisure Club Manager
Fantastic experience: The gym is exceptionally clean and well-equipped. The staff are great and the facilities are all you can need
Hi Oliver, Thank you so much for taking the time to leave us a review and great to see you enjoy the facilities here! Kind Regards, Tom - Leisure Club Manager
Negative experience: Vince it’s really Assets to the guy I give him 11/10 keep gym clean and organise ! Unfortunately the gym is over price and is very busy unless you going in late mate early morning, not be offer any support or train plans form teams but front or house are great people it’s just not very big gym for money over price £69 price increase price should about £30 for gym like as you can used pool of steam room so might want to think of offering just gym membership for 30 full members with pool spa for 69
Hi Luk, Thank you for taking the time to leave us a review and really sorry to see you only rating us a 1 star. I agree r.e. Vince we are very fortunate to have him and like everyone here, is a key part of the team. We are very transparent with pricing and would always encourage a tour before signing up so people can view the club at the times they plan to use it. As a brand standard, we offer everything and don't do "Gym Only" or "Swim Only" memberships as there would be no way to police this in club. If you need anything moving forwards, please don't hesitate to give me a shout. Kind Regards, Tom - Leisure Club Manager
Fantastic experience: I hate training in cold gyms! Thank you for raising the temperature at Basingstoke.
Hi Paddy, I believe this is in reference to the Spin Studio air conditioning, this has always been at the instructors discretion so would advise flagging this with the instructor in the class if you aren't feeling 100% comfortable moving forwards. Kind Regards, Tom - Leisure Club Manager
Fantastic experience: Wow, what a gym. Always clean and the staff are incredibly helpful
Hi Tom, Thank you so much for taking the time to leave us a review and great to see you enjoy the facilities here! Kind Regards, Tom - Leisure Club Manager
Fantastic experience: Great gym! Facilities and staff are great, definitely worth checking out!
Hi Carl, Thank you so much for taking the time to leave us a review and great to see you enjoy the facilities here! Kind Regards, Tom - Leisure Club Manager
Fantastic experience: Fantastic gym and staff
Hi Tom, Thank you so much for taking the time to leave us a review and great to see you enjoy the facilities here! Kind Regards, Tom - Leisure Club Manager
Fantastic experience: Great tech gym and friendly trainers ,24*7 gym is a bonus
Hi Balaji! Thank you so much for your review! We are so happy to hear you are enjoying it here at Village!
Fantastic experience: It's a nice gym, it's clean, and the staff is friendly! Bonus for membership clients,that you can use the pool ! I haven't tried classes yet,but I'm looking forward to doing that soon!
Hi Zane, Thank you so much for taking the time to leave us a review and for your kind words! Great to hear you are enjoying the facilities here and if you want to know anything about any of the classes, please don't hesitate to give us a shout and we can run through these with you. Kind Regards, Tom - Leisure Club Manager
Fantastic experience: Great gym, the last word of tech kits, plenty of them to choose from and a great variety, the showers are very clean and spacious, the Starbucks coffee shop and the village pub it's what you need after a good workout
Thank you so much for taking the time to leave such a positive review! Its great to see you are enjoying the facilities here. If you enjoy the Starbucks, certainly keep an eye out for one of our Member Coffee Morning/Afternoon events, available to all leisure members - bookable through the app. We look forward to seeing you in club again soon! Kind Regards, Tom - Leisure Club Manager
Negative experience: The thing is I pay so much, yet it is so damn overcrowded all the time. I mean either they would have to get more space or shut it down. At this moment I am thinking maybe going at 3 am would be better
Hi Venlafaxine, Thank you for taking the time to leave a review for us. We are waiting for additional equipment to be delivered to club and we are also looking at potential avenues for maximising space to bring in more kit down in the near future. I would be more than happy to discuss this with you in club to show you some potential options, so please feel free to ask for me in club at any time. Kind Regards, Tom - Leisure Club Manager
Negative experience: I’ve been a member of this gym since 2020, going 4-5x a week. It’s been getting progressively worse as time goes on, the memberships are way oversold so the gym is extremely busy at all times of the day. Equipment is not maintained well, so you will often find machines out of use for repair. Membership costs have increased multiple times but there are no signs of what this goes towards as no investments are made into the making this gym a better facility. Shame really as it was once a great place to workout.
Hi James, Thank you for taking the time to leave a review for us. Regarding equipment, unfortunately we can't avoid things breaking but we will always do everything within our power to get these rectified as quickly as possible. We log everything as soon as possible with Technogym - some fixes can be completed on the same day we log them but if they require parts they do take slightly longer to resolve. In terms of investments, not everything is visible and I fully appreciate not everything will be applicable to you. We have invested in additional kit (with more to come soon), additional functional floor space due to consistent member feedback, we have several member events on each month free of charge to members, we have grown our timetable even further with classes throughout the day but as always, we will take feedback on board to improve the facilities/offering as ultimately it is members like yourself we want to listen to. I would love to discuss this in club to get an idea of what more you would like to see or what potential changes you would recommend so please feel free to grab me in club when you are free. Kind Regards, Tom - Leisure Club Manager
Negative experience: Overcrowded all the time. Doesn’t matter if you go at 5am or 5pm its always extremely busy now. Like full capacity packed. They really need to stop taking on new members and instead apply a cap. Also 90 days notice to leave your membership?
Hi Forgetkid, Thank you for taking the time to leave us a review. It would be great to discuss what we are looking at doing to improve the facilities further and make things more accessible so please feel free to grab me in club when you are next in and I would love to discuss some of the options we are looking at. Kind Regards, Tom Hickey - Leisure Club Manager
Negative experience: I am shocked by this gym. It started very well in the summer when we joined, good equipment and all, but it got so busy that we can't even park to get in! And I keep seeing posts on Facebook of offers to bring more people. For the price that we pay, I thought that was good enough to realise that the capacity of this gym is much less than what they sell, and the quality of this place is completely gone like this. So no, not happy with this place, not recommended.
Hi veronica, Thank you so much for your feedback. We are sorry to hear that you are finding the gym very busy and you were struggling with parking. We did have some issues with our parking cameras in the past, however, these have since been resolved and you will be pleased to hear that we are seeing a massive improvement in parking availability! Regarding price, we always value our gym based on what we provide and invest in the club. We have more machines on the way, we are continuing to add new member events every month, we have increased our studio timetable extensively adding new classes, the latest les mills programs and providing more weights, plates and new stylish attachments for our machines. We genuinely care about our members experience and will do everything in our power to make Village Gym a great experience for all! If you have any questions or would like to speak to us in club, please feel free to contact me on 01256 436418 or email me at : [email protected]. Jade Bartholomew - Member Relations Manager
Negative experience: I joined this gym with high hopes hoping to use all the facilities, and all the classes that are included in the gym membership and to soon find out that the facilities were always full such as the gym, sauna, classes specifically pilates and yoga. Considering paying almost £60 a month, I am not getting my moneys worth. The gym is packed even at 5am! they said I have to pay extra to book pilates which they never disclosed to me prior joining the gym! I am in contract with them and they could not cancel my membership and I was told someone would look into this and get back to me and no one has got back to almost a week. I haven’t been to the gym, I don’t enjoy working out there anymore, I feel frustrated that I am paying money for something that I won’t be using due to the gym being busy and equipment always in use. The worst is they haven’t done anything. I have done everything from my side to reach out to them. I would not be recommending this gym to anyone.
Hi Nim, Thank you for taking the time to leave us a review and sorry to hear about some of the points you have raised. All classes are included in your membership so you do not need to pay anything extra - classes are popular because we are fortunate enough to have the best instructors teaching all of our amazing classes. I would always recommend booking onto the wait list if the class is full as you will very likely get a spot in the class. Sorry to hear you have not been contacted by a member of the team, we would always encourage you to speak to someone in club and I am available most days. If you would prefer, please email me - [email protected] and I will more than happy to help. Kind Regards, Tom Hickey - Leisure Club Manager
Fantastic experience: Village gym Basingstoke member now for nearly 5 years and still loving it - fab gym, fab classes, fab staff... FABULOUS.
Hi Toni, Thank you so much for taking the time to leave us such a nice review, it's members like yourself make our jobs so enjoyable. As always we look forward to seeing you in club again soon! Kind Regards, Tom Hickey - Leisure Club Manager
Fantastic experience: Great gym with modern equipment. Gym and pool at the same location.
Hi Rani, Thank you so much for taking the time to leave us a review and it is great to see you enjoying everything we have to offer! We look forward to seeing you in club again soon! Kind Regards, Tom Hickey - Leisure Club Manager
Fantastic experience: Jacuzzi in the middle of pools. traditional 60 C degree sauna and spacious steam room.
Hi Tomasz, Thank you so much for the review! We are so happy you're enjoying the facilities at Village! Jade Bartholomew - Member Relations Manager
Negative experience: Probably has the best facilities in town. However, it is crazy busy and since the start of January, I have regularly not been able to park my car on arrival. Such a shame as it was such a great gym.
Hi George, Thanks for the review! We are sorry to hear that you have struggled with parking. We have now made our cameras live so that our car park can be properly monitored for cars that park too long. We are also looking into other ways of helping this issue, like barriers and time limits with permits for gym members. We cannot say when we can look at installing these but we are certainly listening to your feedback and trying our best to resolve these issues going forward.
Positive experience: Gym equipment is top notch and there is plenty variety in terms of machines, dumbbells etc. My only criticism is that another squat rack is needed, and more plated weights, as well as the high price isn't really justified in my opinion.
Thanks for your review Kieren! Glad to hear that you love our equipment! The plate loaded areas can definitely be popular and this is why we are in the process of ordering more plates! We are also reviewing how to maximise our space and potentially install more of our most popular equipment, which does include squat racks, cables etc. How we achieve this is yet to be decided but if you need anymore info, please feel free to find us in the club.
Fantastic experience: One of the best gyms I've ever been to.
Hi Peter, Thank you so much for your kinds words! We do everything we can as a team, to ensure members feel part of our Village community and have a great experience every time they come in to club! Comments like this is why we do what we do and so pleased to see you are enjoying everything we have to offer - long may it continue! Kind Regards, Tom - Leisure Club Manager
Positive experience: The gym and spa is good, most of staff friendly, but Ask everything before become a member ship about if the prices will change suddenly, or about children using swim pools, everything! You may get surprises and be disappointed.
Hi Fernanda, Thanks for feedback, as with any commitment, I would always encourage people to ask questions before committing, we are very open with everything, including notice periods and access times, we advise members to take photos of the times children are allowed to use the swimming pool which is displayed at reception. Regarding T&C's we can show these to you in club and these are also sent to every new member. We do offer a 10 day cooling off period should you not be satisfied after joining. Regarding price increase, as the cost of everything has risen, to ensure we continue to offer the highest standards possible and the full service members expect, this was a step we needed to take. We are also continuing to invest in the club, this year alone we have brought in several member events every month, expanded floor space, brought in new equipment, upgraded existing equipment and increased our studio timetable extensively, this is of course something we will continue to do to ensure it is the best possible leisure club. Kind Regards, Tom
Fantastic experience: Excellent gym with a great restaurant and Starbucks on site.
Hi Delon, Thank you so much for the 5 Star review! So pleased to hear you love the gym and are also able to enjoy the other amenities we offer here! Look forward to seeing you in club again soon. Thank you, Tom - Leisure Club Manager
Fantastic experience: I joined the gym just over a year ago, and I guarantee this is the best gym town, very modern, clean, and spacious. All instructors and members of the staff are very friendly and helpful. All enquiries sent via email or other channels are replied to within minutes. The cardio area has decent numbers of treadmills, bikes, cross trainers, and stairs climbers. Also, the gym floor has a large free weights area as well all equipment you need for your workout. The cycling studio is an immersive experience with a screen from floor to ceiling, which you won't find anywhere else. There are all sorts of classes running almost all day from 6am until around 8pm. The spa area has a sauna, steam room, jacuzzi, and a decent size swimming pool. Not only being such a great gym, you also get perks such a discount at The Village pub and hotel. Furthermore, monthly, some classes are followed by special gatherings with complementary drinks and food, which is a very good way to meet other members.
Hi Michael, Thank you so much for your 5 star review!! Tom - Leisure Club Manager
Negative experience: Nice gym, equipment however is poorly maintained, out of order signs with no communication on how long they will be out of action for, often for over a month. Cancelled my membership, followed the procedure, fast forward 5 months and I get a dodgy looking text message from a debt collection company saying I owe the village £43, why wasn’t that money taken in the first place?? And also why didn’t I get any other communication about the debt that I knew nothing about within the 5 months ? Poor experience from start to finish really, I’d say avoid there are plenty of other gyms to choose from, with people that actually care about their clients. It’s all about getting as much money out of you as possible.
Hi Peter, Thank you for your detailed review. I have just had a look at your account and can see you last attended in August 2022 - regarding the equipment being out of action this was just after I started here, we have a much smoother process now with equipment usually being fixed within 1-2 working days if it does go out of order, which due to high usage and people mistreating kit, does unfortunately occur. In terms of your membership, I can see a cancellation was requested but it looks like the DD was cancelled before the final payment was due as per our terms and conditions. I have emailed you with a resolution to this, please check your spam if this has not come through. Really sorry to hear you had a poor experience but this is a different club to when you were here previously and I can assure you, the team and myself will do whatever we can to ensure members have a great experience every time they come into the club. Thank you, Tom - Leisure Club Manager
Fantastic experience: Love the gym and all the staff, nothing is too much trouble and everyone greets you with a smile and kind words
Hi Kelly, Thank you so much for your 5 star review! We pride ourselves on a warm welcome and ensuring our members/guests are well looked after when they are in club so delighted to hear this! See you in club soon! Tom - Leisure Club Manager
Negative experience: I just did my membership, and I know now that I have to pay 10 pounds/day for parking if you stay more than 4 hours. So, if you need to go to the swimming pool and do your training, FORGET this gym. I went there four years ago, and you could park without problems. The gym gets worse
Hi Rosane, Thank you for taking the time to leave your review. I note you mentioned you previously came here but this 4 hour rule as been in place since we opened in 2020 so apologies for any confusion. Always around for a chat in club or if it easier, please feel free to contact me directly via email - [email protected] and I will be happy to explain why we have this 4 hour window in place. Thank you again. Tom - Leisure Club Manager
Fantastic experience: Always clean, pool area especially is kept spotless. Showers are good, powerful and hot! Gym is regularly cleaned and maintained too. Worth the money!
Hi Sallie, Thank you so much for your review, great to hear so much positive feedback!! We really pride ourselves on maintaining high standards throughout the club so always nice to hear feedback like this. The team are really proactive but should you need anything or spot anything we haven't had a chance to do, please let a member of the team know and it will be resolved immediately. Thank you once again, Tom - Leisure Club Manager
Fantastic experience: Very nice place and clean friendly staff
Fantastic experience: Fantastic room everything you could wish for and more especially the shower screen (press rhe button on the wall) 15min walk to the town centre great shopping centre everything you could possibly want
Positive experience: I used the swimming pool - once I got to it, you go upstairs from log in and upstairs to change but downstairs to pool area. An L shaped pool of the same depth with a jacuzzi in the angle The pool was warm and I understand if you want an evening swim the lights are dimmable and you can swim in almost darkness
Hi Denice, Thank you for your 4 star review! Looks like you enjoyed your swim here but would love to hear how we could turn this into a 5 star review for you! Please feel free to email me at [email protected] if you had any further feedback! Thank you again! Tom - Leisure Club Manager
Fantastic experience: Just signed up today, Alan Amezquita was the best staff I have ever met, he is really helpfull and friendly and quite a welcoming person. The gym was fabulous.
Hi Beytullah, Great to hear Alan looked after you, we pride ourselves on customer service so pleased you got to experience this! Also delighted to hear you enjoyed the gym! There is always someone around to help so if you need anything moving forwards, please don't hesitate to grab a member of the team! Look forward to catching you in club soon and thanks again, for the 5 star review! Tom - Club Manager
Fantastic experience: Best gym in town. Great combination of gym, training rooms, swimming pool, sauna, steam room, and jacuzzi. Staff is really helpful, polite, and attentive. Nothing is too much trouble. Place becomes quite busy throughout the day as it is really popular.
Hi Ola, Thank you for your 5 star review!! Great to hear your enjoying everything here and the team are taking care of you. As you mentioned, nothing is too much trouble here so if you ever need anything, please don't hesitate to grab myself or a member of the team. Thank you again and hopefully see you in club soon! Tom - Leisure Club Manager
Fantastic experience: Great gym with amazing facilities. Mollie and Alan at the front desk have been so kind to me and are wonderful friendly faces to see before smashing a class or workout. Thank you Village Gym!
Hi Kam, Thank you for your 5 star review! Great to see Mollie and Alan have looked after and you are enjoying the facilities here. If you need anything moving forwards, please don't hesitate to grab myself or a member of the team! Tom - Leisure Club Manager
Negative experience: Overcrowded, smelly.
Negative experience: Get rid of the cycle studio and add more free weights spaces and machine.. that will solve a lot of problem in this gym
Hi Rahul, Thank you for taking the time to leave feedback. Unfortunately we won't be getting rid of studios as a high percentage of members are class goers! We are currently reviewing gym floor space and looking at potential solutions to maximise space. Happy to discuss this further in club as a lot to talk about and easier to show you what we are considering. Hope this offers some reassurance but if you have any further questions, as mentioned above, please grab me in club or alternatively email me at [email protected] and I will be happy to discuss further. Thank you again, Tom - Leisure Club Manager
Fantastic experience: Molly was a star! Had some membership issues online but Molly was clear and concise with what she would do to amend the issues and stayed in touch. Great gym and fantastic customer service from Molly
Hi George, Thank you for your 5 star review! Great to hear Mollie looked after you and you experienced the levels of customer service we pride ourselves on! Glad to see you are also enjoying the gym here but please don't hesitate to grab me or a member of the team if you need anything moving forwards - we are always happy to help! Thank you again for taking the time to leave a review. Tom - Leisure Club Manager
Positive experience: I am super excited to start my new journey with this gym..lets see how it goes after some few weeks
Hi Queenly, Hopefully you are enjoying your journey with us so far! If you need anything at all, please don't hesitate to grab me or a member of the team! Thank you again for taking the time to leave a review and hopefully catch up with you in club soon! Tom - Leisure Club Manager
Negative experience: Swimming costume dryer has mold growing in the men's changing room, needs to be looked at as it stinks too. Would be 4* otherwise. Gym is decent but reasonably small for the price you pay. Pool is also small but nice. Sometimes there is a very strong chemical smell at the end of the lanes that gives you a headache, not sure what they do there. Overall nice friendly staff and cleaners too, expensive but has all the amenities you need.
Hi A, Thank you for taking the time to leave a review and apologies for the issues you experienced with the spin dryer. Our maintenance team have resolved these issues but we would always encourage members to report any issues you spot in club to a member of the team so we can action this as soon as possible. Unsure of what the chemical smell at the end of the pool would be as we monitor the chemical levels in the pool closely throughout the day and would shut the pool if this exceeded specific parameters. Really please to see the positive feedback regarding staff and as I mentioned above, if you need anything or have something to report, there is always someone around to speak to! Thanks again for your feedback. Tom - Leisure Club Manager
Positive experience: The hotel room is clean, comfortable and cozy. The gym is really well equipped and clean. The staff wasn’t friendly (seemed stressed)except one person
Hi Yehia, Thank you for taking the time to leave us a review. We do pride ourselves on our customer service, so apologies you didn't get to experience this! If this is referring to the staff in leisure, I am confident saying this is a one off and you should get a nice warm welcome when you come into the gym alongside whatever support you need when using the facilities here! Thanks again for the review and hopefully next time will be a 5 star experience for you! Tom - Leisure Club Manager
Positive experience: Nice enough Spa and gym. Only trouble was the Spa pool was playing up a bit.
Hi Merrick, Thank you for taking the time to leave feedback. Apologies the Spa was playing up when you were in the club - we have resolved several issues with this now which should mean the Spa can remain open now we are no longer experiences issues outside of our control. Tom - Leisure Club Manager
Negative experience: I think one star is a lot, as they have no respect and fairness for their visitors. They give you a couple of weeks' notice of a price increase, but you can't refuse because you have to give a month's notice of refusal.
Positive experience: Good equipment but always so full, barely can find equipment free unless you go after 11 pm. if members pay then hotel stays should not be allowed in the gym.
Hi Hoor, Thank you very much for the 4 star review! We have made some small changes to the gym to almost double floor space and we are currently awaiting for some additional equipment which should help during busier periods. Hotel guests do have to pay additional to use the gym and our team ensure every person that comes in from the hotel does has access for the gym. Thanks again for the feedback and hopefully the changes I mentioned above will make a difference with availability of equipment/space, moving forwards! Tom - Leisure Club Manager
Fantastic experience: Beautifully clean spa and gym , great facilities and warm friendly staff :) can't wait to go bk
Hi Sunshine, Thank you so much for your 5 star review! Nothing pleases me more than hearing the staff are welcoming every time you come in and also great to hear you find the club clean too! We look forward to seeing you in club again soon! Tom - Leisure Club Manager
Positive experience: Nice gym, amazing kit like tracking everything you do and lots of different equipment. Would be five stars if the app worked better, the gym was a bit bigger and if you could track how many people are in the gym at that moment.
Hi Moonsly, Thank you for your 4 star review! Our app is run by a third party - if you continue to experience issues with this, please feel free to email me via [email protected] and I can log any issues for you and hopefully get them resolved. We have just reconfigured the gym to create some additional floor space and continue to discuss how we can maximise space/extend the gym space. Thanks again and please don't hesitate to contact me if you need anything moving forwards. Tom - Leisure Club Manager
Fantastic experience: Very nice spacious and modern
Hi Elena, Thank you so much for your 5 star review! Great to see you enjoy the facilities here, we look forward to seeing you in club again soon! Kind Regards, Tom Hickey - Leisure Club Manager
Positive experience: Only used the pool
Thank you for the taking the time to leave us a 4 star review! We would love to hear how we can improve to a 5 star moving forwards, please feel free to email me at [email protected] if you would like to leave any further feedback! Thank you! Tom - Leisure Club Manager
Negative experience: Good day manager. My jacket was stolen from the locker room and when I went to ask at reception no one was willing to help not even try to check or look at me .
Hi Tanyaradzwa, Sorry to hear you have lost your jacket, we do have a lost property log and everything we find in club is kept for 4 weeks and recorded. Please feel free to email me at [email protected] if you wanted to share the date/time etc so I can look into this further for you. Kind Regards, Tom Hickey - Leisure Club Manager
Fantastic experience: Been to a few gyms over the year’s (Pure gym, David Lloyd, etc), but the Village Gym has exceed my expectations & has made it the most enjoyable gym experience I've been to! Gym classes rock with personal & charismatic class instructors; special shoutouts to Summer, Tom & Richard, you're all amazing & love your classes! Thank you to Greg too for a great intro to the Village Gym & making the registration a breeze! Yes the gym can get rather busy at peak times & the changing room can feel a bit crowded, but honestly you'd expect that at any popular gym. It seems like new management have made great improvements, with very modern equipment, in particular the running machines, which are next level stuff!! Thanks to the team at Village Gym for the continuous care & enthusiasm you provide us members with & keep doing what you do best!
Thank you so much for your 5 star review!! Always makes our day when we hear members enjoy the club and everything we have to offer such as classes! I have passed your feedback on to all of the instructors/staff mentioned in your feedback! Long may it continue, but should you ever need anything please don't hesitate to grab a member of the team, we are always happy to help! Tom - Leisure Club Manager
Fantastic experience: Really good gym with all mod cons, does get very busy and you do have to contend with selfish people on their phones while sat on a machine for ages doing nothing! But when you can get on them, they are great machines to workout on.
Hi John, Thank you for your 5 star review, it's great to see you enjoy the facilities here! We are in the process of adjusting the layout to create more space in the gym alongside bringing in a few new bits of kit which should help with points you raised. Look forward to seeing you in club again soon! Tom - Leisure Club Manager
Fantastic experience: I absolutely love this gym. The staff and trainers are so friendly and make all the classes I go to really fun. This keeps me going regularly and I've made friends with some lovely people in my classes. This is the first time I've really felt at home in a gym and I am actually a bit addicted to going. I'd recommend joining!
Hi Kelly, Thank you so much for your 5 star review! So nice to hear you feel at home here - the staff and members do create such a nice environment and great to see this is helping you enjoy the classes and keep you motivated! See you in club again soon! Tom - Leisure Club Manager
Fantastic experience: So glad I joined this gym! The classes are incredible, love having a pool area. Of course it’s busy during peak times, that’s why I chose to do classes at that time. Though weekends and Friday evenings are quieter than I expected. The odd occasion the changing room has been slightly unclean is due to other members not respecting the space leaving paper or personal items around. Any time any issue is raised with the team they are right on it to sort it out. While you may find the odd staff member having an off day it is rare and who doesn’t have an off day! Off peak membership for those who can use the gym at those times is outstanding value! Free weights area often looks busy though that’s usually people sitting around during sets. I’ve asked people to move in between their sets and had no issues. If you want a friendly gym with wide range of classes, swimming pool and social this is it!
Hi Cami, thank you so much for your 5 star review and all your kind words! So happy you have joined us here at Village Basingstoke and delighted to see you are enjoying the club and classes on offer - long may it continue! Thank you again and as always, we look forward to seeing you in club when you're next in! Tom - Leisure Club Manager
Fantastic experience: I’m pretty impressed with this gym to be honest. I didn’t know much about the Village and maybe because of that went in with low expectations, but the machines are the most high tech I’ve seen in any gym. Each machine has a screen on it to help you pace your workout, and using it is quite the game changer. Paying more attention to the pace of how you use the machines gives a way more intense workout than without. There seems to be sufficient equipment to the degree that even when it is a bit busier, there’s still equipments and machines that you can use. The staff I’ve encountered so far have all been very friendly, and not the standard required friendly necessary in customer service but just genuinely really nice and engaging. I use the swimming pool too, and although the lanes could do with being a bit wider and the shape of it in general is a bit odd, everyone uses it with respect for each other and nobody seems to be affecting anyone else’s swim.
Hi Maximus, Thank you for taking the time to leave a review with us and we are so pleased to hear you are enjoying the facilities here! We do pride ourselves on ensuring we have the latest kit combined with the best customer service possible so it's great to see this is what you are currently experiencing. If you ever need anything moving forwards, please don't hesitate to grab myself or a member of the team in club. Tom - Leisure Club Manager
Positive experience: Good gym, only downsides are the lack of a calve raise machine, only 1 close cable machine and seems to be always busy no matter the time (probably due to New Year’s resolutions)
Hi Ben, Thank you for taking the time to leave a review with us! Although we don't have anything specific for calf's, there are a lot of alternatives using other bits of kit - my personal favourite is the Hack Squat for calf raises. Thanks again for your review and see you club again soon! Tom - Leisure Club Manager
Fantastic experience: Great gym. Super kit. Excellent classes, lovely staff and management. Great value also.
Hi Tim, Thanks for the 5 star review! Great to hear you enjoy the facilities and that team look after you when you are in! See you club again soon!! Tom - Leisure Club Manager
Fantastic experience: Regular user. Great gym.
Hi Beverly, Thank you for taking the time to leave as a 5 star review! Great to hear you enjoy the facilities here! Have a great Christmas and see you back in club again soon! Tom - Club Manager
Fantastic experience: Cracking gym. Great selection of equipment, clean and never too busy.
Thanks for the review Ben! Great to hear you enjoy the facilities here with us and see you in club again soon! Tom - Club Manager
Negative experience: Friendly staff but gym is dreadful all big hype but never any equipment available always busy also very small no room to work out
Hi Morgan, great to hear you feel welcomed by the staff when you use the club! Regarding how busy the club is, we have moved some kit around to create more floor space and have further plans to make more space accessible which should help with this! As always, we always encourage feedback so thank you for taking the time to leave this review. Tom - Club Manager
Fantastic experience: Friendly staff, great equipment, lots of social events alongside exercise classes. The Les Mills Instructors are brilliant!
Hi Emma, great to hear you are enjoying the facilities and everything we have to offer! Thank you for the great feedback and see you in club soon! Tom - Club Manager
Fantastic experience: Very friendly place, clean, a large variety of classes and equipment.
Hi Daniela! Thank you for feedback and always great to see you in club!
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