
PureGym Cardiff Gate - Upgrade Complete!

Information about PureGym Cardiff Gate - Upgrade Complete!
Opening hours
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Our comment from FitFit UK about PureGym Cardiff Gate - Upgrade Complete!:
PureGym Cardiff Gate offers a fantastic gym experience with its spacious environment and an extensive range of equipment suitable for all fitness levels. Many users have praised the gym for its friendly and supportive staff, as well as the great classes available, particularly mentioning the motivating personal trainers such as Sioned, Louis, and Rachel. Members appreciate the cleanliness and organization of the facility, citing it as a lovely place to train.
However, some users have noted that the gym can get quite busy during peak hours, making it difficult to access equipment. Additionally, there have been mentions of staff rudeness and the need for upgrades in changing rooms and shower facilities. Despite these drawbacks, the overall experience remains positive, and many members consider it a great value for money.
Key Highlights:
- Spacious gym with plenty of equipment.
- Friendly and helpful staff, known for their excellent service.
- Great variety of engaging classes.
- Clean and well-maintained environment.
- Convenient location and good value for money.
Areas for Improvement:
- High traffic during peak hours leading to equipment shortages.
- Some reports of staff needing better customer engagement skills.
- Upgrades needed for showers and changing rooms.
- Inconsistent availability of certain fitness classes.
Services, Machines and Guided Classes
PureGym Cardiff Gate - Upgrade Complete!: Opinions
Fantastic experience: Good gym!
Fantastic experience: Love this gym
Negative experience: Nice gym facilities with lots of equipment. Changing rooms, toilets and showers where disgustingly filthy though. It looks as if the tiles in the showers haven't been cleaned in weeks!
Fantastic experience: Great gym and great staff members. 4-7 ish is busy but any other time is fine.
Negative experience: The only good thing about this gym is its location. In contrast, the staff are really rude and lack basic manners. They don’t even offer a smile. I feel really uncomfortable in this gym.”
Negative experience: The staff are really rude. They never greet anyone and never answer any questions. Hopefully, their manager sees this message and provides them with proper training.”
Negative experience: Bog standard commercial gym - the equipment is adequate but virtually impossible to use as it’s always packed; attempting to work out and sustain any momentum is impossible as every machine/bench is constantly occupied by someone who is either chatting to their mate or scrolling through Instagram
Fantastic experience: Busy tonight, but still managed a decent workout and got use of most things needed.
Fantastic experience: First time at this venue, and surpassed my expectations.
Positive experience: Decent range of training equipment, friendly, supportive staff
Negative experience: They rarely refill the drinks and water just comes out and I can't change it because I have to wait 20 minutes
Negative experience: Staff are very rood! I have been member here for about 8 months they never say hello or engage with customers at all at least for me ! The other thing it’s being more than 10 days the wifi not working I have reported it to one of the staff and the reply was they can’t do anything! I said at keast report it to the management so they can have a look but it’s clearly they don’t care.
Positive experience: Gym itself has a nice atmosphere and the staff are friendly and approachable. The mens showers are gross, they stink of blocked drains and are regularly closed for maintenance even after the refurb. The car park is large and never full but despite this the spaces are tight and it's run with ANPR cameras which will fine you if you stay longer than 3 hours or come back later the same day to visit Subway, B&Q etc. Car park also has a couple of brutal speed bumps which will wreck your suspension.
Fantastic experience: The upgrade to the Gym is sensational.
Fantastic experience: Great gym all brand new equipment just fully refurbished love it ! I just changed from the cardiff Bay pure gym as is not that good all the equipment is either broken or leather on machines worn nearly all the time there's a machine broken and it needs updating really as does not look that clean! so I got plus membership now so I can choose where to go when I want ! Pure gym is a great place though will always be my go to gym ️♀️
Positive experience: Great gym but gets a little busy at peak times, " but that's the same with any gym " showers are a pain due to how many time you need to press the button . Building is normally clean
Fantastic experience: Very good GYM
Thanks for taking the time to leave this review! Your feedback is crucial to us in order to better our facilities where we can. It’s great to see your review is 5 stars! If there is anything you believe we should be doing in order to better our facilities then please feel free to get in touch with us! Alternatively you can leave a suggestion in the suggestion box in the gym, this is regularly checked! Thanks, PureGym.
Fantastic experience: Really love the pump classes here especially Josh, Rachel and Libby
Fantastic experience: Rachel’s spin was mega! Thank you!
Fantastic experience: Good gym. Friendly team. Does get very busy at peak hours, but obvs cause it’s peak hours then innit. Good price for everything you get. The PTs are nice too - Louis is my fav
Fantastic experience: Amazing instructor! Sioned’s energy is like no other!
Fantastic experience: Alway an amazing fast paced intensive class, just the best. More of this!
Fantastic experience: A wonderful gym, friendly staff & a great community. A huge thank you to all the PTs, Rob and Sioned!
Fantastic experience: Excellent spinning classes always. Especially Louis who explains what we are doing throughout the class so thoroughly and always matches the music vibe perfectly with the exercise
Fantastic experience: Love spin class Louis- Great class! Amazing variety, up beat music, clear and easy instructions! Such a motivating class with a high quality trainer
Fantastic experience: Great pump session by Lucy today. Would love to see a pump on a Friday too!
Fantastic experience: Lucy is the best!
Fantastic experience: Amazing coach and lovely vibe to the gym
Fantastic experience: Amazing class Lucy is the most sweetest kind caring girl she always makes me feel strong and empowered pump is my favourite class.
Fantastic experience: The most thorough spin class I've ever been in
Fantastic experience: Clean and well organised gym. Sioned's classes are 5*.
Fantastic experience: Love abs and circuits. Want Metcon to come back.
Fantastic experience: Sionedd does a fab spin and circuit class
Fantastic experience: Sioned’s classes are always! High intensity and great fun!! Never miss her HEAT class
Fantastic experience: Fantastic Classes. Always a High turnout, with fantastic and well designed activities. PT’s go above and beyond to make sure all levels of ability are catered for. Great music, great fun. Fully recommend
Fantastic experience: Amazing classes and the staff are so friendly always on hand to help with anything you need. Great variety for everyone.
Fantastic experience: Great team. Great gym. Amazing atmosphere and community feel the classes are the best around would recommend the gym to all my friends and family
Fantastic experience: Great gym with staff that can't do enough for you. Sioned very friendly and chatty, always willing to help making the workout enjoyable. Very good when helping with techniques and making slight adjustments.
Fantastic experience: Awesome classes great teachers really get you motivated!
Fantastic experience: Love the classes, always pushed to my full potential.. the spin classes are super hard and very sweaty. Would highly recommend this gym. Plenty of friendly faces that creates that welcoming environment. Sioned and the team are always on hand to help no matter what.
Fantastic experience: Fab LBT and Absolute Abscsession today with Becky . Clear instruction and advice on each exercise ensuring I was doing them correctly Thank you
Fantastic experience: Love the gym
Fantastic experience: The best pure gym around! All the PT are great! Management is brilliant Sioned and rob are always on hand to help with anything you need - would highly recommend this gym
Fantastic experience: Credit to my PT Sioned. Always pushing me to hit PB’s and holds a great spin class. Always leave feeling very motivated.
Fantastic experience: The best gym, with the best community both members and staff. The gym is always kept tidy and clean, classes are top knotch always well instructed, with the most uplifting, motivating and funnest instructors. Highly recommend
Fantastic experience: PureGym Cardiff Gate is very spacious and with the new renovations going on at the moment is going to be more spacious with lots of equipment..
Positive experience: It's ok
Positive experience: Need to bring in other equipment that are available in other pure gym's but i guess there is a space issue that would need looking into
Positive experience: Good apparatus, so far isn't too busy (off peak).
Fantastic experience: This is the best gym I have ever seen in Cardiff. You don't need to wait in the cue and materials are up to date
Positive experience: Lots of equipment but a pretty busy gym, clean and tidy.
Fantastic experience: Excellent. Well worth it for the price, very easy to get started.
Fantastic experience: Rachael’s Pump Class is excellent! A really good full body workout.
Fantastic experience: Great gym, friendly staff.
Positive experience: Very busy at peak times, some standing time for certain bits of equipment, the changing ooms aren't the best
Fantastic experience: Staff are friendly
Fantastic experience: Friendly & well maintained gym
Fantastic experience: A lovely gym Really friendly place and that includes the staff. Sion the manager is very approachable, knowledgeable and always happy to help. Lockers and showers need an upgrade but I wouldn't go to any other gym.
Positive experience: Nice big open plan gym, clean and friendly PTs in house. Lots of well attended classes. Only critical point would be far too many cardio machines. Most of the running machines are empty whist the strength and conditioning section could be bigger. Rebalance of equipment is needed.
Fantastic experience: Sean the manager one of the best guy in Cardiff Gate, PureGym, very friendly and welcoming and also gives a very good vibes, and helps you with anything in the gym. I’m very happy with his friendly smile and the amazing hospitality
Fantastic experience: Love this place!!! Lots of variety with classes, equipment always available and always makes me feel great!
Fantastic experience: Good vibes.... Great atmosphere.... People very helpful. Staff are great and willing to help
Fantastic experience: Great gym. Good quality equipment, plenty of availability. If I had one gripe it's that it's ridiculously loud when there's a spin class and another class going on at the same time. Too much loud music. Great gym though.
Fantastic experience: Great gym, the staff are lovely and always helpful. It has everything you need.
Fantastic experience: Great gym to be fair. Peak times is madness so avoid if you can
Negative experience: was picking up one of your members to take to Bristol airport, tryed both the 369 number and button on the left hand wall for assistance but no one came,
Negative experience: I’m a regular user at this particular gym from 20:30 onwards and recently it has attracted unwanted attention from youths messing around on machines and distracting other gym members. This is concerning and must be actioned. Gym staff are present but are not confident to tackle the issue. This should not be happening in gyms.
Hi Mitchell, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We're very sorry to hear about these issues as we take our standards very seriously. It would really help us if you could get in touch directly with the Gym Manager/Member Services to provide more information so this can be properly investigated. Thanks, PureGym
Fantastic experience: Great gym, loads of equipment for all levels of fitness. Peak times can be a bit packed out but if you can avoid those particular hours its not too bad.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Positive experience: I rejoined today after enjoying outside exercise through the summer. Had a great workout and looking forward to signing up for some classes. I wish there were more areas or space to do dead lifts on a firm floor.
Hello Charles, thank you for taking the time to review Cardiff Gate. We are happy to see this is 4 stars, If you have any further feedback please feel free to get in touch! Thanks, PureGym
Negative experience: Firstly, it is always crowded and we have to wait for a long time for the machines to be released, and secondly, there are not enough machines and just occupied the whole gym with cardio machines.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Fantastic experience: Great gym to train at never to view wrights or equipment to use.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall.
Fantastic experience: I did enjoy. Nobody was staring at you. Everyone was doing their own thing. Thats what it suppose to be. Everyone there doing there work out.
Hi Claudette. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: It's a gym, it's hot and sweaty. Staff are friendly and very helpful and accompanying to people with disabilities.
Hi Kikster, thank you for taking the time review Cardiff Gate. We are delighted to see this is 5 stars! If you would like to provide any further feedback please feel free to get in touch. Thanks, PureGym
Fantastic experience: Amazing gym and friendly staff, always have the best time at the classes the PTs make them so fun and inclusive thank you guys
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: Amazing services and very friendly staff, and free WiFi:)
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Positive experience: Can’t complain too much for the price, a nice big gym with lots of equipment and good size free weights area. Good changing facilities, showers are generally clean and tidy.My only complaint is just how busy it is. Even though it’s a big gym it can get crazy busy to the point where you can’t workout properly because you are waiting for equipment or simply can’t get on anything. The only hope you have for a quiet workout is late at night or before 6am, puregym maybe need to review how busy this site is and look at the possibilities of expanding it.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Fantastic experience: Well setup gym, clean, and plenty of kit. also massive respect for other beliefs and culture.
Hi Adamatic! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall. In the meantime, we sincerely wish you the best in your future fitness goals. Thanks, PureGym
Fantastic experience: Big Gym, Helpful stuff and PTs, Very clean.
Hi Adam! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall. In the meantime, we sincerely wish you the best in your future fitness goals. Thanks, PureGym
Fantastic experience: Great gym.
Hi Vince. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: Good equipment, friendly staff and good hygiene measures in place
Hi Luke. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall and that you've given us 5 stars. We hope your time with us continues to be positive! Thanks, PureGym
Fantastic experience: Great place to train, can get busy at times but plenty of equiptment
Hi Tom. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym! Thanks, PureGym
Positive experience: 4 flight of stairs to get there, massive room loud equipment
Hi Allan. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym! Thanks, PureGym
Positive experience: Brilliant classes however, One class was cancelled without much notice on Pure Gym's behalf. Also for customers other than the top tier membership, it doesn't give you much access to any classes just the extra £2 charge yoga. This I find is pretty poor as it discriminates against the other members. These issues are why I scored a 4 and not a 5.
Thanks for the taking the time out to leave a review, we appreciate your feedback and always take it on board! We try to give as much advance notice of a class cancellation as we can but this can be difficult sometimes if unexpected circumstances occur. We apologise for the inconvenience. Members on the CORE member have access to all of our class, not just the ones that cost extra! The only difference is that members on PLUS can book 14 days in advance, whereas members on CORE can only book 8 days in advance. You can check out more information about our membership types at: https://www.puregym.com/membership-options/. We're really pleased that you enjoy our classes overall! Thanks, PureGym.
Positive experience: Nice place to train, helpful staff.
Hi Stuart, thanks for taking the time to leave us a rating for the Cardiff Gate gym. It's great to see its 4 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Positive experience: Despreatley needs a trap bar. Would be great otherwise.
Hi - Thanks for taking the time to leave this rating, but I'm sorry to see it's 3 stars. We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve. If you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Fantastic experience: Amazing classes, Amazing PT, amazing people
Hey, thanks for your great review. Get in touch if you’d like to tell us more about your great experience! PureGym.
Fantastic experience: Did a LBT class tonight with Josh. Really good class. He was very engaging and enthusiastic and actually did the class with us ! It was much better to have a longer session as I think half an hour is sometimes not long enough. Will definitely book other classes with him.
Hi Melanie, thanks for leaving us a review. We are delighted to see this is 5 stars. It's great to hear you enjoyed this class! LBT is one of our most popular :) We look forward to seeing you back in the class or in some of our others! Thanks, PureGym
Positive experience: This isn't my usual gym I've just visited it while I was away, the equipment it's very much out of date with some machines very hard to work on, they could do with an update or repair
Hi Karolina - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Negative experience: No one on cadio machines…..Weights too busy, maybe time to look at reallocating space? You seriously need to up the number of cable machines. Was there an hour and none available
Hi Jerome. Thanks for taking the time to leave this rating, but I'm sorry to see it's 2 stars. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Fantastic experience: Extremely convenient, with enough kit to get by, although I have used other pure gyms with now better equipment so I think it could do with an update. All staff are friendly and helpful. All in all good value for money.
Hi Marvin, thanks for taking the time to leave this review. We appreciate and take on board all member feedback. It’s great to hear you’re enjoying our gym! Thanks, PureGym.
Negative experience: To small to full people sat on phones taking up machines don't like it at all
Thanks for taking the time out to leave a review, Tony! We try to make the most of the space in each of our gyms, we're sorry to hear that you don't feel like we've done that at Cardiff Gate. If you'd like to plan your visits for a quieter time, you can see the busiest times of the day and how many people are in the gym on your PureGym app. Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment I would strongly advise approaching a member of staff on the floor who will be able to help further. Thanks, PureGym
Fantastic experience: I go here for 6am and always feel safe. Nice staff and the machines are easy to use.
Hi Alun, thanks for your positive review about our Cardiff Gate gym. We're so pleased to hear you feel safe and welcome using our facilities, and we hope you continue to do so! PureGym.
Positive experience: Okay gym, great working hours (24/7), but pretty much always busy (specially the upper body machines/weights). Also, it's always a treasure hunt to find dumbbells, as they are never on their places.
Hi There. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall and that you've given us 4 stars. We hope your time with us continues to be positive! Thanks, PureGym
Fantastic experience: An excellent place to exercise, plenty of cardio machines, weights etc. Great choice of classes but book early
Hi Gary, thanks for taking the time to leave us a rating for the Cardiff Gate gym. It's great to see its 5 stars If you have any feedback, feel free to get in touch! Thanks, PureGym
Fantastic experience: Only been here once, just joined. But first impressions were good. I look forward to becoming a regular.
Hi Stephen, thanks for taking the time to leave this review. We appreciate and take on board all member feedback. It’s great to hear you’re enjoying our gym! Thanks, PureGym.
Positive experience: Only grip I've been having is lack of employees, the times I've been there with how long I stayed, I never seen one staff member
Hi Justin. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall and we hope your time continues to be positive. We do have manned hours in all our gyms, where a member of staff is present: this could be a Gym Manager, Personal Trainer or part of the Cleaning Team. Our gyms are also monitored 24/7 by CCTV. Staff can be running classes or with a client so there can be a delay in one being readily on hand to assist you, but as soon as they are available, they are happy to help all members! If you cannot find a member of staff during our staffed hours you can try the office door or press the assistance button. Thanks, PureGym
Negative experience: Showed up to train at 8pm not having been to a PureGym before, couldn’t pay online so I was pressing the assistance button for around 20 minutes and no sign of any staff member coming to help. Made me feel a idiot so don’t think I’ll step foot in a PureGym, not that I ever could in the first place lol
Hi Louis, thanks for messaging. Please drop us a email or facebook message and we can look into this for you. #PureHelp
Positive experience: Really good. Really tidy and clean considering the circumstances. Saw 90% if people wiping down equipment after use and social distancing was being followed as best as it could be.
Hi Shannon, thanks for taking the time to leave a review. Great to hear members are following our TrainSafe regulations and cleaning equipment after use. The staff in gym do keep an eye out and speak to members who are not following TrainSafe. We are glad to be back open and providing a safe space for people to work out! Thanks, Puregym
Fantastic experience: Plenty of good equipment. Clean and spacious.
Hi Lisa, thanks for taking the time to leave this review. We are glad to hear you are enjoying your local gym! Thanks, Puregym
Fantastic experience: Great environment and equipment and great gym excellent value for money
Hi Shane. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall and that you've given us 5 stars. We hope your time with us continues to be positive! Thanks, PureGym
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