The Gym Group London Walthamstow

Fantastic experience: Secure premises located in the High Street, close to all local amenities and shops. Very clean gym. A little busy so may have to wait on weights and machinery usage. The talent is decent too....

Fantastic experience: I love this place, my 2nd home

Negative experience: Been a member for a while but today I asked a member of staff to help me set the treadmill for a 5k run. He was unable to help me and didn’t seem to have a clue how to teach or show my how to use the machine. He walked off saying he would tell the manager but he never came back!! Great customer service! Also, the gym is always really busy and the treadmills are very narrow and too close to each other. So it’s really uncomfortable. Not too impressed.

Negative experience: For anyone looking to signup for a new gym, do yourself a favor and complete avoid any of the Gym Group Locations. Everything about their gyms are horrid. The staff (if you can call them that) are extremely inattentive, the gyms/ equipment themselves are in such a terrible state, and they do their best to lock you into a membership. To preface this, I am visiting the UK for a month and decided on Gym Group because of the price, location, and contract duration. Upon my first visit, I was attempting to buy a day pass in order to try before I buy. I arrived at the gym and rang their bell for assistance (You cannot enter the facilities without a passcode). I rang multiple times and waited for over 15 minutes and received no assistance. So in that moment I signup for a membership a kiosk they have. Upon entering the gym, I was surprised to for or 5 employees standing around cracking jokes. Mind you, weights are on the ground, equipment is everywhere and the gym looks like a tornado ran through it. Upon another visit I was using a cable machine with the tricep rope cable. On my second set the bottom of the grip completely snapped off... Which i get sometimes these things happen. Next, on 26.10.2024 I received an email from Gym Group informing me that there will be one day maintenance on the 31st and that the gym would be closed. I thought "Great it really could use it." I decided to go on 28.10.2024 and the gym was closed... Where was the update or the communication? Finally when trying to cancel my membership, I went to their site and completed the entire cancellation flow. I then received an email stating that I would need to cancel via my bank. Why Have me do the entire flow only to inform me that I need to speak with my bank? Very mischievous and I can only imagine they do this do try and lock in customers. If there is one review you read about this company I pray its this one.

Fantastic experience: The range and quality of gym equipment are excellent. There are plenty of machines, free weights, and functional training tools that cater to different workout preferences, from cardio to strength training. Regular maintenance keeps everything in great shape, and the variety ensures no waiting for machines, even during peak hours.

Negative experience: This gym hygiene and machine standards have fell off so badly really, poor management of the gym ever since the new manger came around. No sanitisers to clean the bench. Winter time approaching and there no form of anti bacterial spray or even hand sanitiser installed in the gym. Extremely disgusting environment gym never smells fresh. Better org is miles ahead and the gym group I see cheekly keep rasing the prices but the services and quality of the gym environment do not equate to the price increase. Really poor ventilation especially during the summer time the Air condition wasn't even working it was really dangerous, could barley breath in the gym. The gym can sometimes smell really unpleasant as well. Machines are always out of order and takes forever to fix seems like a recent issue. I probably say 60% of the lockers do not work at which is insane. People not using padlocks to lock their stuff as well which is ridiculous if you ask me. Personally think the lockers need a refurbishment its been like that since it opened in 2019 Gym behaviour etiquette: Some of the members are hogging bench and only use the bench to sit down and rest while other members actually need to use the bench for their workout. Also dumbells all over the the floor with no regards for others. Honestly don't know if the gym had a visit from health and safety authorities because it really is bad. Do not be fooled by the five star reviews a lot of them got bribed to do so by exchanging positive reviews for free samples in the gym very crafty activities Only positive stuff about this gym it's local, decently spaced, staff keeps to themselves don't bother anyone from my time there.

Fantastic experience: New to the place, a very clean atmosphere was brilliant staff very friendly easygoing avoid weekends and evenings it crazy busy

Negative experience: Used to use PureGym which is as very happy with but recently moved to the idea so decided to try GymGroup but sadly this gym is worlds apart - it’s dirty, run down, dumbbells are all over the place and the place is generally showing its age. There are no cleaning facilities to wipe down equipment between users and the ladies toilets are nearly always blocked. Have tried to use the Fitquest body comp machine 3 times now and every time it’s broken, either shutting down or just freezes. Really disappointing as the staff are super friendly and there’s a good variety of equipment but the lack of hygiene and mess is difficult to look past, especially as it costs more than more than my last gym that was so much better.

Negative experience: I don't even know how to start, this is the most disgusting gym I have ever been to in my entire life! I have moved several times and of course I have had to change gyms. This is the dirtiest gym I have ever seen in my entire life. You can tell it is old too and they don't take care of it, because they could keep the place clean, even though it is old and nice, but the truth is that I don't feel like using the showers, going to the bathroom or touching the machines. I just signed up and it's my first day and the truth is that I want my money back because I don't plan on going back. I'd rather pay a little more and have a much better gym than this one. It's dirty. Now I have to change gyms and look for one closer to my work. But I would like my money back. There are many more photos to upload, but I think the cleanest ones will be enough for you to understand what I mean. Something I forgot, I almost forgot, is that I went and there was a very bad smell like burnt rubber, a horrible smell that gives you a headacheAnd my eyes were burning

Positive experience: Nice gym but often very busy.

Positive experience: It’s a friendly gym, even during busy periods you’ll always get on a bit of equipment relatively easy. Plenty of running machines and cross trainers. The spin / road style bikes, only 2 decent ones, even those could do with replacing.

Fantastic experience: Great gym, good equipment, friendly staff

Fantastic experience: Good gym and really friendly staff ! Shenika’s class are the best !

Fantastic experience: Good gym. Some equipments are often out of service but they're being fixed fairly quickly.

Fantastic experience: Good gym, good staff!

Fantastic experience: Nice and friendly, its really great in my opinion

Fantastic experience: good environment to have a good session.When you see the good views it makes you go n push yourself harder.

Fantastic experience: Great gym overall equipments is all up to date and staff is very good.Really good location as a few minutes walk from walthamstow train and bus station.Big up Seb

Fantastic experience: Thank you Sebastian for helping me recover my pin and showing me around the gym. He is really polite

Fantastic experience: Good space and plenty of avaliable machines

Negative experience: Disgusting gym! Very dirty, weigh everywhere, no one is respectful, and no one puts them back. People are staying without T-shirts sweating on branches and is just disgusting, but it looks like nobody cares about hygiene!!!

Fantastic experience: Great experience, very clean gym!

Positive experience: Very friendly staff, good range of equipment but less value for money than the Caledonian Road and Euston Road gyms which are significantly cheaper, cleaner, less busy, and have newer equipment. Great if you're coming just for classes, a pain if you're a weightlifter (especially with the lack of cleaning equipment). Hard not to feel ripped off.

Negative experience: The gym itself it not too poorly equipped However it’s an absolute mess. No one puts weights back and no staff tidying up, machines and dumbbells constantly hogged by people. Prepare to get kicked off your machine for PTs. Not a place for either a productive or enjoyable workout.

Fantastic experience: Good equipment, well-maintained, and plenty of choice. Use the app to spot quiet times, but you can usually get in.

Fantastic experience: Nailah dance fit class on Tuesday and Thursday evenings are sooo amazing, if you're in need of an energy boosting full workout through feel good music dance moves, this is it! My feel good dopamine was through the roof and still buzzing. Bring it on !!!

Fantastic experience: Shaneka is an absolute queen ❤️, her classes are so fun and gets you pumping. I would defo recommend booking her classes.

Fantastic experience: The Gym Walthamstow is a great place to work out, lots of friendly faces like Charles! :)

Fantastic experience: Best Gym in Walthamstow, very good use of equipment, very friendly gym workers/trainers. A happy environment and big shout out to personal trainer Ellis who helps to make this place a fantastic place to workout.

Fantastic experience: I have met Friendly personal trainers,the gym is clean and is close to shops, I can recomend it, I always come here since years.

Fantastic experience: Nailah is an excellent fitness trainer. She has a great spirit and vibe. Always assisting me with my workouts when I need help and checking in with me. I appreciate having trainers like her in the gym it makes me feel comfortable!

Fantastic experience: Class was fantastic broke a mad sweat Nailah was heading today. Hear me out if youre looking to do a bootcamp or dancefit look for Nailah’s classes on the app or notice board!

Fantastic experience: Nailah’s class was amazing as she puts in great efforts to ensure we are fully involved in the workouts session.

Fantastic experience: The gym is very nice and clean. All the classes and PT are great. Aneesa's and Andras classes are amazing

Fantastic experience: The gym is always clean and tidy. Anesa is a very professional trainer. Im very pleased

Fantastic experience: Amazing staff, great equipment, and a lovely environment. I have been going to this gym since it first opened, and it has only gotten better. They invest in new equipment and are constantly upgrading their classes. Best gym I've been to!

Fantastic experience: Started at this gym because my partner went here - the main think that makes this gym great is the staff, over the time I’ve been going and even the new staff they have hired are friendly, motivating and always around to help. They have created a great ethos and it’s just the atmosphere I was after. Would definitely recommend!

Fantastic experience: Love the gym. The staff are friendly and always helpful. Especially, Nailah and Shen, they are always helpful and ready to show me the machines.

Fantastic experience: I really enjoy coming to this gym. Nailah is sooo helpful, she really encouraged me to come to the gym and she’s a great fitness training.

Fantastic experience: I just doing Nailah boot camp class this evening. I loved it so much as Nailahnis encouraging and the session was very hard and fun.

Fantastic experience: Great atmosphere! Very friendly. Staff member are very helpful and kind especially Sam and Ellis

Fantastic experience: The gym is a brilliant place, I’m so happy to be going here. Love the staff members. Samuel is so amazing and super friendly

Fantastic experience: Excellent class, my first time here but will definitely return more often. Trainer was amazing!

Fantastic experience: Training at the gym has been great. I enjoyed the boot camp class today with Ellis. He gave some great advice. I love this place !!

Fantastic experience: Very good gym - Samuel & Harriet do the best classes and are very helpful & motivating!!

Fantastic experience: I haven’t seen like this gym before It’s so clean and the teachers are so kind as well

Fantastic experience: This is a really well-equipped gym with really friendly staff and a great range of classes which I enjoy the variety of. Shen does the best classes, a fun full body workout and she won't let you slack for a second! I always feel amazing after working out with her and the rest of the group. There's a reason her classes are so popular!

Fantastic experience: Absolutely love this class. When I attended the 1st class I kept saying at the end the class needs to be an hour long. I'm so glad you have listened and made it twice a week. It's nice to have a variety in my workout. Thank you. Nailah is a good inspirational teacher with her only request being that you have fun which I certainly do.

Fantastic experience: Dance fit class is my new go too, normally hate cardio but this makes it so much more fun. Nailah is great!

Fantastic experience: Ellis’s class is fantastic and samuel too, i am enjoying hartiet classes too keep going. I eish samuel’s can be extended

Fantastic experience: Easy and accessible gym, nice and friendly staff. Great classess, specially with Mukund.

Fantastic experience: Such a good gym, great equipment and nice clean environment. The staff are always approachable and kind especially Nailah who always helps when I need assistance with my workouts.

Fantastic experience: Absolutely can't beat Shens classes!!!! My favourite way to start the week! A right burner but a lot of fun! Just what you want from a gym class. Just what my legs bum and tum needs after a heavy weekend!!

Fantastic experience: Love thw gym ! Equipment is great and reccomend charles for pt services

Fantastic experience: I have been a member here for 3+ years and the gym continues to improve every year. It has a great atmosphere and various equipment which makes my workouts very efficient. The staff are also great vibes especially Nailah who is always attentive and helpful.

Fantastic experience: I love coming to this gym. It has a great range of equipment. Nailah is a lovely fitness trainer as well

Fantastic experience: Very nice gym. Loads of equipment and friendly staff. Nailah was also very sweet and helpful.

Fantastic experience: My time at The Gym Walthamstow has been really enjoyable and it has all the equipment you need for the best workout. Nailah is especially helpful and kind and is always there to assist with any workout help!

Fantastic experience: Love this gym the staff are so helpful nailah help me with my training.

Fantastic experience: Amazingly friendly staff with great equipment and gym community. Ellis and other staff members were kind and understanding from start to finish. Loved my experience and will always pick this is my primary gym.

Fantastic experience: All fine. Great place to work out. Great trainers and great gym bros.Ellis was kind to me and gave me treats.

Fantastic experience: Based on my experience at walthamstow gym, it was an extraordinary induction from staff member Nailah. Her induction gave me the confidence i needed to pursue my workout plans-so I am very happy with the service I have received at the GG.

Fantastic experience: The gym is big and spacious, Mukunb is a really perfect personal trainer, if you have any questions ask him!

Fantastic experience: Would just like to share my experience of the gym group in Walthamstow where I train and I’m really enjoying it, also I would like to mention one of personal trainers Sam who is calm and friendly.

Positive experience: Had a question regarding how many sets I should complete for abs, and a trainer named Samuel had answered my question. He proceeded to ask about what exercises I am completing, as well as the time, and it turns out that I am already on the right track, just need to add an extra set and change it slightly through time!

Positive experience: Great Gym - variety of equipment for all workouts, clean and great staff - knowledgeable and happy to help. Recently started PT with Harriet and it's really helped me get back into the swing of working out

Positive experience: First time in pure gym today. Met one of the personal trainers Charles who was very friendly. Looking forward to come again

Fantastic experience: Great range of equipment, lots of classes & friendly + helpful staff. I've been coming here for over a year now and always leave feeling good. Also very good value for money PT sessions - I've had a few sessions with Harriett who is really supportive and encouraging and would make anyone feel more confident about whatever health goals they want to achieve. Highly recommend

Fantastic experience: Great gym, variety of classes, the staff are always so helpful. Wouldn't go anywhere else.

Fantastic experience: Great gym and great PTs. I’ve been going to this gym for about two years, and happy. Good community feeling when I go in the mornings.

Fantastic experience: Best experience in every single time I visit this gym. Friendly atmosphere, helpful staff.

Fantastic experience: Could not recommend The Gym Walthamstow enough! Love the atmosphere and all staff are extremely helpful!!! If I could give more than 5* I definitely would!

Fantastic experience: Great gym. Very spacious, good variety of machines. Lovely staff, always willing to help. One of the best branch I’ve been too.

Fantastic experience: I love how big the gym is and how helpful and professional my trainer is. The staff are lovely but I want to shout out Nailah as she is exceptionally brilliant. She was supportive and gave me the drive that I needed for my session.

Fantastic experience: Nailah was amazing (as usual) the atmosphere at the gym was very calming and motivating but overall Nailah made the experience sooo much better!! I loved it, loved the push and the burn!!

Fantastic experience: A very friendly, clean and accommodating gym! Has a range of different equipment, machines and classes for beginners and gym regulars. Nailah in particular has been so patient, kind, knowledgeable and definitely pushes you to reach your personal goals

Fantastic experience: Generally nice place to workout, PTs very friendly and always there to help you too! Suggested hours to workout: -Mon to Thurs morning times and after lunch, 6pm to 8pm It's packed! -Friday slightly different, generally less busy all day -Saturday and Sunday busier times are in the morning Suggested gym to workout and spend good time!

Positive experience: I love the Gym, good range of classes, and good vibes. Unfortunately I've been bothered by some of the PTs (particularly the new ones). They interrupt women when we're mid exercise to ask them questions or give them unsolicited advice. One of these guys climbed the stairmaster next to me and interrupted me whilst I was exercising, forcing me to remove my headphones and lose focus. "Are you new here, I haven't seen you before?" - No sir, you are new here. He kept calling Shen's class "the booty class". Nah, those classes target several muscle groups. He told me he teaches HIT class and said "but you probably can't handle that". Whether I can handle it or not, all capacity levels should be acceptable, this guy just wanted to neg. He asked if there was anything the Gym could do to improve the general experience because he wants more 5 star Google reviews, so my feedback is the following - please let women exercise in peace. If we need you, we'll come to you. Or if there's some reason you really need to speak to us, please at least wait until we've finished what we're doing. I can't speak for all women but for me that would make my experience in at the gym so much better. Thank you. 5 stars for the general vibes at the gym, 1 star for PTs who do too much.

Fantastic experience: I have been going to the gym for less than a month and I am very happy. It's a cozy gum where people try to help each other, especially the trainers. I was in a lesson with Ellis and he is fantastic, always smiling and helping us. I also had a PT session with him and he helped me a lot with my goals.

Fantastic experience: Great gym Well managed Friendly staff Clean hygiene Good atmosphere Staff approachable

Fantastic experience: Great facilities and good space, classes are well organised and there’s plenty of them. Enjoy Ellis classes.

Fantastic experience: This gym is fire, best gym in walthamstow. Loads of equipments and they actually weigh what they say. No pully nonsense like any other gym company. And they actually fix their equipment. Friendly staff too.

Fantastic experience: It’s a good gym where the staff are really friendly especially Sebastian who always makes clients feel important. I do enjoy the games that the occasionally have on show as well. Would be good to have a weight machine in the e gym that measures weight for free though.

Fantastic experience: Good gym, good location, best gym in the area! The staff is so friendly and I can’t lie, Josh, the manager is the best, always welcoming everyone!!!

Fantastic experience: Great staff. Good machines always able to get a good workout. Friendly people always willing to share machines

Negative experience: Truly the worst gym I’ve ever been to - avoid at all costs, extremely crowded, poorly designed, gross

Fantastic experience: Perfect place for a good workout. Everything you need you can find it here. The staff is super helpful and friendly and a special thanks goes to Ellis for his kindness:)

Negative experience: Just curious about what the assessment is on how to keep machines clean after a sweaty workout before the next person uses it because there are no longer cleaning detergents and paper towels.

Negative experience: I.been using this gym for last 3 year but I have to see the gym in Walthamstow has lost his quality most of beach are weat with last person who used the beach we don't have any tissue or stuff to clean I will request to staff to provide us cleaning staff if not then its again the gym rule and regulations sharing a picture as well

Negative experience: They don’t provide any spray or paper towels to wipe down equipment. It’s always super packed so you can never do your workouts. Toilets are filthy and invest little on new machinery. Also it smells bad, not sure why you justify price increases but I am leaving!

Fantastic experience: The gymgroup is amazing due to staff such as Ellis. Ellis has helped me and motivated me so much ever since he has joined. He has given me challenges to better myself in Calesthenics and due to his support I have gotten better at it over the last year. Furthermore, as he also specialises in Calesthenics I believe not only me but many other people doing Calesthenics can connect with him

Negative experience: Very dirty. Most of the machines are either broken of very dirty. Changing rooms are disgusting. Most of the lockers are broken so it’s very safe. The water fountain that you pay extra on you membership is not working. I WOULD NEVER RECOMMEND THIS GYM TO ANYONE!

Positive experience: Good gym. However can you change the punch bag? It’s in terrible condition and it’s very uncomfortable to work on. Plus one bag is not enough for such a busy place.

Fantastic experience: I really like this gym and I’ve used many over the years. The staff are really friendly, there’s plenty of equipment and it’s open 24/7.

Negative experience: This used to be my favourite gym but since mid last year when all cleaning products were removed, I have not been attending and currently looking for another gym. The gym is filthy with dirty floor. For a big gym, they've employed one cleaner who usually just uses a dry mop to wipe the floor. The floors is never hoovered and Ive NEVER smelt cleaning products or disinfectant after a good mop/clean. There are stains that have been on the floor for months. The equipments are dirty/sweaty, A/C isn't the greatest so we are all just breathing in the same dirty air and we wonder why some people fall ill after attending a gym. I hate going there now as I always feel dirty from using the unclean machines. With covid and all sorts of illnesses and germs circulating, you'd think a GYM would ensure the place is clean and hygienic. It's a shame the gym has gone down!!! I guess it'll have to be Virgin Active for me. Its pricey but clean and with some great equipment and closer to work.

Fantastic experience: He was really respectfully and sort my problem out very fast he’s been so nice and helpful need people like him in your gym

Fantastic experience: Great range of classes and good variety of equipment. Particularly impressed by Harriett’s and Ellis’ classes - very engaging and variable! Through weight-training classes I have really developed my confidence mentally and physically, noticing notable results.

Fantastic experience: Very nice gym, and good equipments to use for every different type of workouts and cheap membership.

Negative experience: It’s the worse gym. Do Not Sign Up to “thegym”. Worse service. First they blocked my pin because they said I went twice in 1 day so they assumed I gave my pin to someone else and I called my wife in front of them to show that it weren’t me. They agreed to give me a new pin, i went again to try and use it didn’t work. They let me in through the big door when I showed them that I had it all recorded on my phone and said they would sort it out before I finished my sessions. After I was done, I just wanted to leave but couldn’t and they had no staff in there and I was stranded for hours inside “TheGym” because my pin was no reactivated. The Customer Service Number that they have on Google is a third party company that can’t help with anything else because they’re only there for payments NOTHING FOR GENERAL CUSTOMER SERVICE OR HELP

Fantastic experience: I have felt very inclusive at this gym and all members and members of staff have been very positive. There is no issue with cleanliness and will be continuing my membership.