Information about The Gym Group Ashford
Opening hours
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Our comment from FitFit UK about The Gym Group Ashford:
The Gym Group Ashford is widely recognized for its clean and well-organized facilities, offering a welcoming atmosphere for all gym-goers. Many users have praised the hard-working staff who ensure that the gym runs smoothly and efficiently. Key highlights include:
- Exceptional cleanliness: The gym is consistently noted for being spotless, with regular cleaning of equipment and facilities.
- Friendly and professional staff: Members appreciate the approachable and helpful staff, who provide assistance with workouts and equipment as needed.
- Diverse range of equipment and classes: The gym boasts high-quality equipment, though some members suggest additional multi-gym machines could enhance the experience.
- Positive atmosphere: Users describe the environment as inclusive and supportive, contributing to an enjoyable workout experience.
- Great value for money: With competitive pricing, the gym is considered an excellent option for both regular and new gym users.
Some minor inconveniences have been mentioned, such as the need for vehicle registration to avoid parking fines and slightly weak air conditioning. Additionally, during peak hours, the gym can become crowded with younger members, which may affect equipment availability. Nevertheless, the feedback overall reflects a keen satisfaction among members, many of whom regard The Gym Group Ashford as a top choice for fitness in the area.
Services, Machines and Guided Classes
The Gym Group Ashford: Opinions
Fantastic experience: Cleanest and best organised gym I've used. Staff work hard to keep everything running well.
Positive experience: Decent gym.. gets busy with kids 4 ish but always polite.. Possibly the best run gym I have even been to and definitely the best run thegym ... any problems... immediately resolved sensibly. You ring the bell and someone is there in 30 seconds. Equipment always being cleaned. Staff always visible or on the gym floor and not behind locked doors like nearly every other thegym I have been to.
Fantastic experience: Clean, big gym at a great price. A bit of a pain to have to register your car number plate to avoid a fine, but that's the only minus.
Fantastic experience: Recently returned to The Gym for a membership and loving it. Great feeling, great classes and great staff!
Positive experience: Always clean and tidy in there. Good level of equipment, though a few more multi gym machines would be good as there are only 3
Negative experience: I requested my refund and because I got health problems until now I haven’t got it
Hi, hope you are well. Please send us an email in to [email protected] so we can assist. Thanks
Positive experience: Great gym. Shame that the aircons not very strong and they've changed the running machines so the new ones no longer have the little fan. But over all great for the price!
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Nice and quiet the times I go always use of equipment.
Fantastic experience: Brilliant, always there to help you in any exercise you want to do. They all help drive you to get your fitness goals. There is a wide range of classes at no extra cost which makes it easier on cost of living. Good banter with all the staff. There’s a happy atmosphere always.
Fantastic experience: Super place for the training. Nice staff and good equipment. I love this place and highly recommend.
Fantastic experience: Have had the pleasure of training with many of the personal trainers there. Always helpful with equipment and any techniques
Fantastic experience: Excellent gym! Always tidy and clean! Very polite members of staff and approachable and helpful!! :)
Fantastic experience: Great space to workout with good quality equipment that is kept clean and tidy. Overall, great vibes!
Fantastic experience: great quality gym, never had any issues with machines etc, nice space, staff and members are always friendly. It would be great if cleaning sprays were available again, but I just bring my own now
Fantastic experience: Super friendly staff and amazing gym
Fantastic experience: Great staff and gym, first class experience thanks
Fantastic experience: Great gym. Well equipped and super clean. Very personable and knowledgeable staff.
Fantastic experience: Great gym, helpful staff, always clean
Fantastic experience: The guys at the gym are absolutely amazing and nothing is never too much hassle for them.
Fantastic experience: Gym always clean ! Great ambiance and always enjoy a good workout… highly recommend!
Fantastic experience: Great gym to go to. Staff are polite and professional and always quick to help out 10/10. Place is always clean aswell which is a bonus
Fantastic experience: Very clean and all the staff were friendly and helpful, very nice place to enjoy my workouts
Fantastic experience: The gym is always clean and tidy, friendly staff.
Fantastic experience: Great classes, short & sharp workout with Leighton.
Fantastic experience: Good ambience, clean, great equipment, very welcoming trainers. A very good place to work out in general
Fantastic experience: Wonderful place to workout and really lovely staff
Fantastic experience: Great gym! Been going for 10 years 3x a week and no issues with equipment and very clean! Used Justin as my PT previously and highly recommended!!
Fantastic experience: This gym always has availability, the classes offered is amazing and staff are always helpful when attending
Fantastic experience: Gym is clean and staff always helpful to assist with any advice and assistance.
Fantastic experience: Been a member for years, 24 hour gym at its best. Great team who are always happy to help. Atmosphere is excellent, experienced and new members welcome.
Fantastic experience: Amazing gym, really friendly staff! The PT’s there have helped me start my journey a couple years ago and keep pushing me daily.
Positive experience: Been training at this gym for over 2 years and the staff are always friendly and helpful. Plenty of equipment and a variety of weights and machines. Always clean and tidy. 1 star removed as during peak hours, there is a large volume of school/college aged kids who take over the equipment in large groups making weights and equipment less accessible and workouts take longer than they should. Could do with deterring this.
Thanks so much for your feedback, Charlotte Booth. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Ashford is made aware of your thoughts.
Fantastic experience: Great gym and great equipment, all the staff are really lovely and will help you with any questions you may have!
Fantastic experience: Great gym , great staff .. friendly team always feels welcoming
Fantastic experience: Great gym, love the classes!
Fantastic experience: Love this gym, the staff is great and always helpful ! And their PT are so knowledgeable, Pace is the best, been training with since the past 16 years!
Fantastic experience: This is a great gym and I enjoy coming here. The staff are very helpful.
Fantastic experience: Staff are very welcoming and nice, very neat and tidy, members are also helpful to one of the best gym i been to in ashford. Highly recommended if you’re just starting and are abit shy
Positive experience: I enjoy my workouts here as the environment is always positive. Professional, polite and friendly staff. Always on hand to assist. Plus they act as swiftly as possible if there is any issue you make them aware of. The only gripe is that I wish there was a designated 'drying off' area in the changing rooms.
Thanks so much for your feedback, D.J. Driftwood. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Amazing GYM and great team...amazing value for money
Fantastic experience: I mainly use the classes and they're quality, well structured and I'm certainly feeling the benefits.
Fantastic experience: Clean gym, open all hours which suits my needs. Friendly staff on hand to help. All the equipment I need. Great price.
Fantastic experience: Good and cheap gym. There is a lot of space and equipment. 4 squat racks, a lot of benches, dumbbells up to 48 kg. Gym is bit crowded at 18:00 but just like every other gym. Anyway you can always check how busy it is on the gym app.
Fantastic experience: Love training at The Gym. Nice casual feel and all the equipment I need for my sports training. Good to have PT trainers on hand too which is great for motivation.
Fantastic experience: I really enjoy the Strerch classes. There is a good variety of exercises and it has increased my mobility
Fantastic experience: Brilliant classes and trainers
Fantastic experience: The classes are really helpful as I don’t really know what I’m doing otherwise or I don’t have the motivation to do it otherwise. I specifically enjoy the boxing class on a Thursday. Bonus it’s no extra cost
Fantastic experience: Fantastic gym, friendly staff im always made to feel welcome.
Fantastic experience: Been training in Ashford for years, great gym with excellent staff and a fantastic atmosphere.
Fantastic experience: Welcoming staff, clean and tidy gym, always good when I go.
Fantastic experience: The knoledgable staff are friendly as are the other gym users. All abilities catered for and welcomed. Plenty of kit available, especially for us day time clients. The Sgt has added a dimension to push ourselves, if up for it. I use the gym around 15/20 times a month so the value for money is excellent.
Fantastic experience: Really friendly staff and very helpful.
Fantastic experience: Always amazing training!
Fantastic experience: All the classes are brilliant,Justin,Leighton and Rachel are always friendly and encouraging.I enjoy them every single minute.I feel more confident and stronger ❤️❤️❤️
Fantastic experience: Gr at gym, staff are really friendly and classes are great. Always clean and plenty of equipment. Justin's classes are excellent, I highly recommend this gym.
Fantastic experience: The Gym Group Ashford has been great. The staffs have been helpful and professional, as well approachable to ask for support on using equipments and working on fitness goals.
Fantastic experience: Chilled relaxed environment with great support if needed!
Fantastic experience: Very friendly staff who are on hand to offer assistance. Clean and readily available equipment and facilities
Fantastic experience: A nice place to exercise. Lots of machines, free weights. Nice and clean environment. Totally worth the money. You can meet some very great people here and can have great advice from them.
Positive experience: Looks like a decent gym
Hi there, thank you for your feedback.
Fantastic experience: Good atmosphere, clean , friendly staff
Negative experience: I am coming to this gym 5 times a week only to find that now the dispensers with the blue rolls and the desinfection spray was removed completely with a sign saying that this is due to environmental reasons. Ok, first I have no problem if you want to help the environment but I do have a problem if I can not clean the equipment a sweaty person used before me. Certainly I am bringing a towel but this is to use for myself and not to wipe down other peoples sweat on the machines. I must say this is really disgusting. You don’t give me a chance to get it all cleaned before. Surely it should be in your interests that I want to clean before and after me. Which place takes your concerns about the hygienic in your gym? Clearly you did not have a think before doing it and if you want to safe the environment, have you ever heard of biodegradable towels and environmental friendly cleaning solutions? Sorry, but I need to have a look for another gym, where hygienic and my health is taken seriously!
Hi, hope you are well. Robust cleaning and sanitising regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products. We are now going to start reducing the number of cleaning stations through the gym whilst still providing cleaning materials for those members who desire them to clean down kit. Having cleaning stations has resulted in a significant increase in the amount of paper waster and we are focussed on minimising our waste as part of our commitment to Net-Zero. We are proud to be the very first Carbon Neutral Gym Chain in the UK. This is just a part of our efforts, for example we are also taking steps to reduce the amount of single use plastics in our vending machines.
Fantastic experience: First time at the Ashford gym for a while. Very clean with excellent choice of weights and equipment. Staff seemed helpful and friendly. Will definitely be coming back
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Negative experience: Parking can be a bit of an issue most times and only 1 working Elliptical machine for the past 5 months which can be a little inconveniencing if thats a major part of your workout. For the money its not a bad place to workout.
Thanks so much for your feedback, Mike DL. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Ashford is made aware of your thoughts.
Fantastic experience: Professional staff Very helpful Really enjoyed the class Big Thanks
Fantastic experience: Incredibly friendly, professional and welcoming staff. Plenty of high spec and clean equipment and enough space to accommodate all, even at peak times
Fantastic experience: I use this Gym at least four times a week, the atmosphere is very friendly and the staff are helpful. the management team are very approachable, Sam The general manager is always there to help and answer your questions and makes you feel very welcome.
Fantastic experience: I have been member of this gym since I have moved to Ashford back in 2018, and I would never change! This place is like a home, a safe place for ‘me time’ and the team have become my second family. Continuous improvement of the gym equipment, marketing and staff being absolute legends make it a definite keeper. Love you all guys! Keep up the hard work, it is definitely paying off ❤️
Fantastic experience: The Gym is friendly, welcoming and a really supportive place to work out with lots of great instructors. Have been coming now for 6 months and wouldn't go anywhere else!
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Fantastic experience: Friendly professional gym. Make you feel comfortable. Equipment good. Help needed when required . Would recommend.
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Fantastic experience: The Ashford Gym is excellent due to the equipment and in particular very good staff on site who are always ready to help with advice and queries. It is also a very good value gym at less than £20 per month and free parking as well.
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Fantastic experience: Trained at the gym for 7 years . Always had a friendly relationship with the staff . Also trained with a couple of PTs thst I’ve found helpful and knowledgeable
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Fantastic experience: Its very nice gym,all trainers are very friendly and helpfull,best gym in Ashford.
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Fantastic experience: I am much fitter now than when I first started going to the gym. I can honestly put this down to the trainers' professionalism and the good quality of the equipment.
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Fantastic experience: I’ve been a member here for about 10 years. Best value gym membership I’ve ever had in over 30 years. Staff are friendly and professional. Equipment is excellent and regularly cleaned. Very happy to recommend
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Fantastic experience: Top gym....Top PTI's Always a friendly gym. Good equipment for all round fitness & strenght. Definitely recommend.
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Fantastic experience: Always a fantastic atmosphere and the PT's are always helpful especially Sara
Hi there, thank you for your feedback. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: The best gym in Ashford !! Everyone is so kind and helpful and always make you feel so welcome. Everything is always kept so clean and there’s a lot of good equipment. I always feel so comfortable and would never go anywhere else. Recommend !! Plus most unreal flavoured water
Hi there, thank you for your feedback. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Great gym, very clean! Sam is a credit to the gym group, very passionate about helping members achieve their goals and clearly does a brilliant job at running the gym!
Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: The cleanest gym I’ve been to. Sooooo friendly and inclusive! 10/10 recommend if your in Ashford!
Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Great PT session in the gym! Loved the layout, it was clean and tidy and the ladies changing rooms were spotless!
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Fantastic experience: Sam Boyton has trained me at The Gym Ashford and wouldn’t go anywhere else now.
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Fantastic experience: Really great gym, always has a great atmosphere with clean facilities. The PTs there (Sam, Leighton, Harold, Lauren to name just a few) are awesome! so friendly and give advice when needed, as well as running fun & energetic classes.
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Fantastic experience: I like this gym because it's not too big but has everything I need. The trainers are all super friendly and approachable and my PT has made me achieve amazing results I never could before. Shoutout to Jana Diedrick!! ⭐
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Fantastic experience: Been coming for 2 years, always clean, very friendly and helpful staff.
Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Love using this gym, good equipment, clean, friendly staff, and have made great strides towards my fitness goals with the help of my Personal Trainer John Pace, great trainer and all around awesome guy! Never lets me get away with bad form ;)
Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Great experience, staff are all friendly, always clean and tidy, tons of equipment to use, always have a great workout.
Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Excellent gym at a great price. This gym has loads of space and all the equipment needed for a great workout. It’s always clean and tidy and the staff are friendly and helpful. The membership is low enough to allow me to pay for some personal training on top which means I get maximum benefit from my training. Highly recommended.
Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: I have been using this gym now for years and I have always loved being in there. Trainers are all so helpful I wouldn’t go anywhere else. Well done Ashford gym
Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: The gym is pretty basic, but clean, Very friendly and processional.
Hi there, thank you for your feedback. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Best gym in Ashford and best value for money! The management team and staff are all brilliant and happy to help with whatever you require if it be weight training or simply a diet plan! If you’re looking for a friendly, helpful, supportive and encouraging environment then this is where you want to train
Hi there, thank you for your feedback. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Great facility and amazing staff. I attend various classes which are taken by Matt, Justin and Rachel, can’t recommend them highly enough!!
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Great classes. Always good availability for equipment. Helpful friendly staff
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Positive experience: Gym and equipment are great but staff and community are rude
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. So we can better understand your concerns, would you be able to send in an email to [email protected] so that we can have this looked in to.
Fantastic experience: The Gym has all the equipment needed for a decent work out. Being 24 hrs there is always a time to train round work and family life. When approaching Instructors/PTs for advice, they are friendly and assist where they can. There is no hard sell from them to take PT sessions. Quite often see the team cleaning throughout equipment and keeping on top of any faulty equipment.
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Fantastic experience: Excellent value for money . The gym is absolutely spotless and very clean .the staff are very friendly and always approachable if needed . Overall the gym group ashford is very pleasant with a great range of equipment and classes .
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Hands down the best gym in Ashford. Friendly staff, a great management team, a generously priced membership and a variety of equipment at your disposal.
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: After my first visit to the gym group in Ashford I absolutely loved it. The staff were really helpful and friendly, I couldn’t have asked for more. Superb price and location.
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Top notch gym all round. Brilliant atmosphere and super friendly and helpful crew who work here.
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Absolutely amazing And the staff is really friendly made me feel at ease as my anxiety was proper kicking off Thank you
Thank you for taking the time to share your positive experience at The Gym Group. We are thrilled to hear that you enjoyed your time with us and that we met your expectations. At The Gym Group, we strive to provide our members with the best possible experience by offering top-notch equipment, expert trainers, and a supportive community. We are delighted to know that our efforts have not gone unnoticed and that you found our facilities and services to be up to par. We look forward to seeing you soon and helping you achieve your fitness goals.
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