The Gym Group Stourbridge

Negative experience: Recently signed up to this gym after pondering which one to use. Clicked on the app on arrival to be greeted with a message saying I wasn't at the gym so couldn't use the qr scanner to enter. The atmosphere has a long way to go and the place is freezing. Changing rooms are especially chilly and have a severe lack of hanging space. Guess will see how things go for a bit. ‍♂️

Fantastic experience: Great range of equipment to train all body parts for max gainzzzz. Very well maintained gym floor, always spotless and staff always moving plates that have been left. Really friendly staff, big shootout to Simon who always says a hello

Fantastic experience: Quality gym equipment, clean environment, 24hrs service. The Gym Group is an amazing place if you're looking to burn fat, gain muscle or just to keep fit, try out the Gym Group.

Fantastic experience: Been using the gym Stourbridge since it opened. Great gym clean, tidy (no weights left lying about!), good equipment range and staff are really friendly and helpful. Can highly recommend Jason as a PT very knowledgeable in his no nonsense yet very supportive approach to coaching.

Fantastic experience: Great gym and management

Fantastic experience: Good sized gym with a solid variety of kit

Fantastic experience: Great gym great staff, plenty of equipment to go around and times to suit me.

Fantastic experience: Fab gym

Fantastic experience: Super helpful and knowledgeable staff. Clean and up to date equipment. Welcoming atmosphere. Great classes and instructors.

Fantastic experience: I love going to the group classes and using the treadmill when I can’t run in rain or darkness. The facilities are clean, the staff are approachable and friendly and I feel really comfortable here! Thanks gym group

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ I can’t recommend Jason at the gym in Stourbridge enough! From the moment I joined, he’s been incredibly supportive, professional, and motivating. His tailored approach to fitness has helped me achieve results I never thought possible, and his enthusiasm is absolutely infectious. Jason's knowledge and attention to detail ensure every session is challenging but enjoyable. Whether you’re a beginner or a seasoned gym-goer, Jason will help you reach your goals and then some. Top-notch trainer and an all-around average guy. Thanks, Big Jase!

Fantastic experience: Great gym, the staff are super friendly! Simon inducted me to gym, he explained the layout, facilities and general rules of the gym, after the induction he also said if I needed any questions answering he’d be more then happy to assist me.

Fantastic experience: Really nice place, really nice staff and always have lots of good pre workouts and snacks available

Fantastic experience: Really helpfull. Great gym

Fantastic experience: Great clean gym with lovely staff

Fantastic experience: Sick gym!

Fantastic experience: Great gym always kept clean and welcoming staff, a great example of The Gym Group

Fantastic experience: What an experience :) great to see all the staff helping.

Fantastic experience: Great gym. Great equipment and plenty of it. Friendly helpful staff.

Fantastic experience: w gym

Fantastic experience: Was in the area for the day so used the gym as part of my membership. Was very impressed with how clean and tidy everything was, changing rooms were spotless and the staff were very friendly and always seemed to be actively doing something which was great to see

Fantastic experience: Great gym, great range of equipment. Staff are really friendly and helpful.

Fantastic experience: Great place, staff are great. Variety of equipment is good. Made good gains since starting.

Fantastic experience: Great classes..clean and tidy. Everyone is really friendly.

Fantastic experience: Some gym this is, great staff and management. Si keeps this place in tip top shape and its a credit to him. Great work all round!

Fantastic experience: Love my gym at the Stourbridge branch, staff are very friendly and always speak when I walk in. Very approachable and always helpful. Jason is so knowledgeable and always on hand to give you advice. Had a PT course with him recently and iv learned so much regarding training and nutrition. Members who I get to see on a regular are always friendly and smile. My only gripe is I wish the walk in pods were slightly bigger or gave me enough time to get in them before they close. Iv been caught stuck a couple of times when I have my gym bag, handbag ect. Overall the gym is a great place to train.

Fantastic experience: Absolutely amazing staff here are friendly and approachable went in for a tour and was well looked after 5 star treatment all the way! #DreamTeam!

Fantastic experience: Gym was spotless, staff available and got everything done I wanted to.

Fantastic experience: Solid team! Great experience

Fantastic experience: Decent gym!

Fantastic experience: Kudos to the the management of stourbridge

Fantastic experience: Great variety of classes and the trainers make effort to adapt exercises for every ability.

Fantastic experience: I’ve been a member of this gym for years, but due to a busy work schedule and sometimes not knowing how to make the most of my workouts, I didn’t visit as often as I wanted. The gym itself is always clean and well-maintained, with polite members and helpful staff who are quick to assist whenever I have questions. About a month ago, I decided to focus more seriously on my health and create a structured fitness plan. That’s when I reached out to PT Simon, and it’s been a game-changer for me! Simon has been incredibly supportive, helping me design a personalized gym plan and keeping me motivated, even on days when work leaves me feeling drained. After just one month, I’m already seeing amazing results, and I couldn’t be more grateful for his guidance. Overall, this gym is fantastic—friendly staff, great atmosphere, and a positive place to work on your fitness goals. Highly recommend!

Fantastic experience: Amazing gym, amazing people, friendly environment and people have a good gym etiquette they actually put their weights back!! Most of them at least

Fantastic experience: Great gym , classes are brilliant, instructors are very professional, friendly place , totally recommend it

Positive experience: Good gym, not too busy. Good equipment

Fantastic experience: Lovely gym, all you need very clean compared to most gyms, unfortunately not been there in a few months as it got insanely busy at the times I could make it, as much as I think it's amazing that younger people are getting into fitness sitting on the equipment on your phones not doing much is very counterproductive, apart from that the gym is that best gym around for the money you just need to find a time when it's not so busy and full of groups. Still 5 Stars!

Fantastic experience: Dav Kassim is an absolutely amazing PT. I can't recommend her enough.

Negative experience: It’s ok but some staff are quite weird and you unable to use areas even though you pay for a membership

Fantastic experience: I’ve been going to the Gym Group Stourbridge for a few months. The equipment there is clean and there is a good selection to choose from. The staff there are friendly and easy to approach. They have always been happy to help when I have needed assistance. There is plenty of free parking. I also have the Gym Group app which is really great for booking classes, tracking my progress and seeing how busy the gym is. I would definitely recommend the gym especially if you prefer a gym with a good mix of people of all ages.

Negative experience: I have concerns about the current gym experience. The facility is often overcrowded, making it difficult to use the equipment effectively. Additionally, when issues arise, they are not being addressed appropriately, particularly by the manager, Jason. Furthermore, access to the ground floor is restricted during classes, limiting members' ability to fully utilise the gym's resources. Best to take your business else as the staff and management don’t care here.

Fantastic experience: Always a good atmosphere

Fantastic experience: Been going to Gym group for a few months now! Offers a good choice of classes at various times to suit all. Classes are well thought out and suitable for all levels. Has all the latest equipment and has two floors so lots of space. App is easy to use to book classes and to plan when is best to visit and shows how busy it is. All class instructors and PT’s are welcoming and friendly.

Negative experience: Excellent place

Fantastic experience: Joined the gym group in January and have PT sessions with Laura. She has done such an incredible job, I now enjoy working out. The gym is always clean and the staff are very friendly.

Fantastic experience: Joined the gym group in December 2022 ready for the January rush and never looked back! Thankyou Gym group for employing such a faboulous PT as Dav she is amazing and I am so pleased to have taken up with Dav PT upon joining. She is so patient with me and understanding, as I have a number of health issues, but she takes care and adapts my training sessions as my health requires. A great gym and a fab PT what more could I ask for and getting fitter each time a bonus ☺️

Fantastic experience: I have been going to the gym in Stourbridge for nearly 2.5-3 years. It’s a great place to work out - the staff are friendly and it’s conveniently located. I usually go in the morning/ early afternoon, and I like the atmosphere during those times. I have also been training with Dav Kassim, one of the PTs, for some time now. She’s amazing - she’s friendly, driven, professional and very committed to client care and development. I can really see the changes in myself, both physical and mental, since I started training with her. I also love that she’s able to provide just the right amount of encouragement and drive so that I feel motivated to push myself but without feeling discouraged or overwhelmed. I never thought I would become someone who looked forward to PT sessions but I do really look forward to my weekly sessions with Dav :)

Negative experience: I joined 3 years ago and at the time it was great, very good atmosphere not too busy however, since then the gym has become very overcrowded to the point where there’s no point going as the machine are all full, I have now left cancelled my membership due to a pretty serious incident that happened and I reported 2 which I heard nothing back from.

Positive experience: Started at the gym group around a year ago with Dav as my PT. The gym is clean and easy to access, but at times can be overcrowded. Shout out to Dav as a PT, she instantly made me feel confident and comfortable in the gym! She’s very friendly and approachable to all visitors and plays a huge part in making new people feel welcome!

Fantastic experience: Gym generally good, decent equipment and classes, but by far the best thing about this gym is Dav. I’ve been having PT with her for over a year now. She is always professional, caring, enthusiastic and positive. I had been considering PT for years before I met Dav but I never found someone who I felt comfortable with and wanted to train regularly with and now I’m super pleased as I’m smashing my fitness and strength goals with her by my side. Thank you Dav!

Fantastic experience: Excellent gym for everyone

Fantastic experience: I’ve been with TGG Stourbridge for a few months now and it’s a great space with a variety of equipment which is kept clean and tidy. I have started my PT journey with Dav who has been a great support in my confidence and motivation. I’m enjoying seeing my transformation and would highly recommended her to anyone who is looking to start their fitness journey. She is knowledgeable, patient and adaptable. I recently moved to Solihull but I continue to have my PT with Dav and make the weekly journey to the gym while I train during the week at my local TGG. She is a great PT and worth the journey!

Fantastic experience: Great gym- PTs really friendly

Fantastic experience: Recently joined, around 2 weeks ago. Gym is fantastic, it’s big, and has all the equipment that is necessary. Superb

Fantastic experience: I have been a member at this gym for 18 months, it has a friendly atmosphere and there is really good range of equipment, the classes are brilliant, the staff seem to put effort and knowledge into planning them. The staff are all really friendly and encouraging and are always happy to answer any questions, Jason is very knowledgeable and will always offer help and guidance if you ask him. Aron is an amazing PT he is motivating, knowledgeable and enthusiastic about helping you reach your goals. Wouldn't PT with anyone else. Would recommend this gym.

Fantastic experience: Excellent classes, equipment and coaches, always make the classes very enjoyable

Fantastic experience: Good gym with all equipment I need. Friendly staff, willing to help if you need it. Had Jason as my PT for the last 3 years and he has been great. Highly recommend this gym to anyone :)

Fantastic experience: Lovely gym with great staff and equipment.

Fantastic experience: One of the better branches in my opinion. The PT’s are polite, knowledgeable and run great classes. Would recommend to anyone local

Positive experience: Nice gym. Friendly staff. Lots of equipment, but needs more cable machine accessories to share, as they are often being used elsewhere. Only downside is the lack of sanitiser wipes to use after sweating all over the machines and benches. Pump had these, and they were regularly used. They would be a welcome addition. Cleaning once a day is not enough for such a busy environment.

Negative experience: Gym was okay, nice and spacious and open, well laid out. I was at TGG for just over a year and had PT. During this time I was suffering with an addiction my PT knew about and subsequently a deteriorating mental state. After asking for ‘help’ she willingly took my bank cards and used them (this was my addiction) - spending a substantial amount of money. As a professional with a duty of care, she acted with a lack of dignity and took advantage of a vulnerable client to her own financial benefit instead of encouraging me to seek help. This only ever deteriorated my mental state, something that TGG Stourbridge seems to heavily disregard. When raised with TGG they were mostly dismissive, and the PT I believe lied under an investigation regarding a welfare issue about ever using my cards to which she was found in possession of. While this might me an unusual case, the concerning factors are the lack of dignity and morals a PT representing TGG has shown, and that they could apply to many other scenarios. I also feel and have been told had this been a male PT taking advantage of a vulnerable female client in such a manner or any way, the outcome/views on this would be much different.

Positive experience: I've just recently started going to this gym. I think it's been 4 weeks now. I love the size of the gym. I go early in the morning, so it works for me. My previous gym closed down, which is still sad. I'm still getting used to this gym. The staff seem pleasant, I've only spoken to the manager about cleaning stations, which they don't have. This unbalanced me a little, as I sweat in the gym and wouldn't want someone to be in my body juices after me without me cleaning up after myself. He said they haven't had any cleaning stations for over a year. So that was new for me. (I walk with my own wipes) They don't have a tyre, the sled run is hard to use. Certain members of staff don't acknowledge me at all. But when they have a class on they will encroach into my space and I will need to move. (I'm not a fan) Overall, I'm still getting used to the gym and my new routine. It's a good gym. People walk with your wipes and clean up after yourself. Update - After attending this gym for a matter of weeks now, I'm disappointed in the staff. I don't need a hello or any form of acknowledgement at all. However if someone attends a place 3/4 times a week and are familiar to a place you would acknowledge them, right? I smile to people I have seen more than once, might even say hi. It's polite. I have had to move on a number of occasions because a class is starting. I'm cool with that. There is enough space for us all. I don't like that a class will start at 9:30am and a member of staff will be setting up at 8:50am for this class. Making people feel like they are in the way. That's not fair. Another thing, the staff do not clean! I have never seen one staff member with a bottle of disinfectant spray and a cloth cleaning anything. They will be talking to people or on their phones. I walk with anti bacterial wipes, I clean everything I use. Not many people do, this can not be hygienic for anyone.

Fantastic experience: I’m a new member (having used other gyms) and the first thing I noticed is the cleanliness, which is top notch. All the equipment you need too, so very happy.

Fantastic experience: Fantastic Gym, great facilities, PT's cover all requirements in delightful, encouraging, and professional way.

Positive experience: Good gym, lots of equipment friendly staff. Nice and clean. Excellent range of classes

Fantastic experience: Have been using this gym for 12 months, I really enjoy the classes, and I love my pt sessions with Dav, she’s a great encouragement, and I feel like a new woman! Thanks all

Fantastic experience: Good morning, joined in the 09:15 class(20/6/24 with Dav Kissam as the instructor, absolutely brilliant hard work but completed the class, Dav is very knowledgeable and explains every part of the class, The gym is very tidy and the staff are very friendly

Positive experience: Has everything you want for a basic gym experience however, like other chains it lacks character. Machines are also lined up so linear that it welcomes awkward eye contact... (personal opinion)

Negative experience: My partner got verbally abused here by 2 other members. Messaged the gym group and got no response.

Fantastic experience: Good gym, plenty of equipment for everyone. 5-8pm is as busy as you would expect. Staff are helpful, and when I forgot my wrist straps, other gym members took them straight to the team, and so i got them back a couple of days later.

Negative experience: Couldn't gain access into gym

Fantastic experience: This gym is one of the best gyms I've been to the staff are very helpful and willing to help u if u as struggling with weights.and they will assist you

Positive experience: Excellent gym with great facilities. There is plenty of equipment for all to use. The staff are very approachable and friendly, usually available to ask questions about equipment or exercises. I would easily recommend this gym to others.

Fantastic experience: Greatly friendly gym.

Fantastic experience: Great kit. Convenient. Very good value. Good atmosphere. Helpful, friendly staff.

Negative experience: Avoid this gym.. Cheap flimsy equipment, claims no contract but will try to charge unnecessary fees upon leaving. & then advise they have nothing to do with payments referring you to the Harlands Group. A quick Google search and you'll see that the company is known for being a hassle and ripping people off (1 star out of 800 plus reviews). Useless customer service.

Fantastic experience: Great gym with fab staff, selection of equipment and classes. Amazing value too!!

Fantastic experience: I have attended the gym for coming up to 3 years. The gym has friendly and welcoming PT's. In addition to this, the cleanliness is incredible. I have a dual student membership and the atmosphere and cleanliness between the two is so different. There is a wide range of equipment, all of which is in amazing conditions and is cleaned regularly. The atmosphere is lovely too between the gym community. Overall, a pleasant gym environment which you cannot fault

Fantastic experience: I love this gym! Opening hours are really handy and it's always clean. Never too busy as there is more than enough equipment to go around. Instructors are incredibly friendly, helpful and welcoming.

Fantastic experience: I have been a m ember in this gym for quite some time. Great gym with good equipment and bright and friendly atmosphere. Super happy with my PT Jason and all the other Staff are also great always friendly and helpful. The gym is always kept clean. I love the 24 hour access making it easy to fit my workouts into my day.

Fantastic experience: By far the best gym experience iv had, PT Laura has honestly changed my whole outlook on training. She gave me the confidence to push through with anxiety, she is a true gem and gives the gym something to be proud of!

Fantastic experience: Switched to Gym Group half a year ago and don't regret it. Being a boxer I have never been a huge fan of commercial gyms after a PureGym experience but this changed my opinion hugely! Equipment is looked after & cleaned, plenty of it available even when its busy! Special shout out to Charley who is an incredible PT and sports massage therapist staff who works at this gym; alongside Dav and Laura who have always made the gym comfortable and welcoming for me!

Fantastic experience: Simon great guy awesome gym

Fantastic experience: I regularly do Charleys classes she is the most brilliant Person Trainer. Along with being the totally friendly and professional. She gives lots of advice which I truly appreciate. Xxx

Fantastic experience: I regularly attend the Box-Fit with Charley and she is incredible! I've learnt to be stronger and more technical in my moves and improved my overall general fitness. Could not rate her services higher!

Fantastic experience: I actually love going to the gym! I’ve only ever lasted a couple of weeks when I’ve joined gyms in the past, but I am already on my 5th month here at Stourbridge! The gym is always very clean and they have every machine, weight and piece of equipment you could wish for! All the staff are friendly and helpful. My PT is Jason and he has really helped me focus and achieve my goals. Love the fact I now have a workout to do each time I go the gym, otherwise I wouldn’t have a clue! I definitely recommend this gym and give it ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Made the move from a other local gym to the gym group earlier this year! I love it, staff and clients are really friendly. Classes are brilliant and a wide range for all. The PTs at the gym are great also giving you options of which one will suit you with no drama if you choose one over the other. I PT with Laura and I've gone from the gym being a chore to 5 times a week loving it and itching to get there if I haven't been! Truly a turn around for me but yes great gym and great staff. Great equipment. Clinically clean what more do you want

Fantastic experience: Really good gym, chilled atmosphere. All the staff I talk to are very friendly. I have PT sessions with Laura Mitchell, can’t recommend her enough.

Fantastic experience: Great gym. Very clean. Lots of parking. Staff and customers are friendly. Charley is an excellent personal trainer and I would highly recommend her to beginners and experienced gym-goers.

Fantastic experience: Excellent gym

Fantastic experience: 10/10 I joined inexperienced, nervous, body conscious and worried about what I was doing. The staff team have been nothing but friendly and supportive. They have all supported and encouraged me in gym to achieve. I recommend gym group Stourbridge to all my friends and many have joined too. The classes are great workouts, aways friendly and fun. I usually attend during school hours when it's quieter but have been at busier times evenings and not felt uncomfortable. Weirdly I actually enjoy going to the gym, never thought that would happen but that is 100% down to the staff and supportive environment.

Fantastic experience: I’ve been going to Stourbridge gym group for 2 years now and I’m very happy there, plenty of equipment to use, always clean and tidy. Friendly staff and always on hand to help. Always very welcoming when you walk in and my 3 kids also train here :) Highly recommend.

Fantastic experience: Been a member for over a year and find this gym to be consistently good in classes and range of equipment. Gym and facilities are clean. Staff are friendly and my PT Jason is helpful and flexible with training session times.

Fantastic experience: Nice friendly gym with great equipment and staff

Fantastic experience: Been a member ever since it opened! Always felt comfortable and the staff have always gone above and beyond to support me! My gymfam lol!

Fantastic experience: Had an amazing first session at the gym group. PT's helped me use the equipment also very clean!

Negative experience: Disgusting gym tread mill, cross trainer are filthy full of dust and dirt their are cleaners their all the time but just mop the floor nobody cleans any machines also the biggest hazard is the punch bag it keeps breaking and is wripped you keep putting bloody black tape on the wrips instead of replacing it it break every week and needs replacing with a new section with atleast w 3 punch bags.

Fantastic experience: V good

Negative experience: I paid up front for a 12 month membership. I ticked that I have a health condition on the form. It then said I have to have an induction and that someone from the gym would be in contact. All absolutely fine. But the app won't let me book an induction ('response data was null' message) so I sent a message. But I'm still waiting over a week later and absolutely nothing has happened. I've gone down to the gym out of curiosity to see if my PIN/QR codes would work but they don't, so I assume it hasn't been activated and I need an induction. So why hasn't anyone helped me? And if in response to this email I'll be told I need to go to the contact us page, I've been trying that for a week!!!! When will someone be in touch? Its so hard to get in contact with anyone in this company that I feel like my membership isn't valued.

Fantastic experience: This gym is one of the best. I'm 56 getting back into fitness. The layout is brilliant plenty of room to train they have classes all week starting early in the morning the staff are wonderful you can ask any questions and they will Direct you in the right Direction they also have personal trainers to do a one-to-one. For me a novice this gym is not intimidating it's a relaxed atmosphere I would recommend this gym to anyone who want to just slowly get back into fitness.