Stonehaven Leisure Centre

Negative experience: I got a random call from a weird lady I don't know how she got my number I never heard of this place I live in the west Midlands Birmingham and saying I have registered for a joining this place I don't think so I blocked the number

Negative experience: Please get a new manager and replace Felix G, who seems to only know how to be rude to paying customers. Disgusting behaviour. Very family & disability unfriendly. It seems like this young boy is on a rules power trip and only knows how to use them to be rude to customers. From harassing my son and I in the changing room, not showing us the disabled changing facilities, to standing over us saying it was 11.57 and the session was finishing, so we needed to be out. The lady on reception was lovely but the changing room seemed full of other shocked, disgruntled families. As we had only managed to get into the pool, at 11.40 we asked swim 2 more lengths. My son was swimming lengths and I’m a swimming teacher but this wasn’t good enough for Felix who seemed to have a power trip. I offered to pay extra to be able to swim for a whole 5 more minutes but he said it was full. There were 6 people in the pool. I checked and lane swimming can take 24 but he appeared to just not want us there from the moment he saw our “dangerous inflatable”. It was a body board that we would have used at the lovely Stonehaven lido. Next he came back to say my son’s snorkel mask was dangerous. Really? I teach kids to swim using this, so they can snorkel. He then just hovered over us being rude and attempting to scare away the few customers he had. Just a jobsworth. Another lady in the changing room nearly left as he wouldn’t let her take her buggy into the changing room with her baby. We’ve been going when visiting family for years and Felix hust ruined this experience for us. Please send this young man on a customer service course! I can’t imagine he’ll last long in this job with his attitude to customers. Shocking and disgusting. Try helping the customer instead of making them feel like they shouldn’t be there as a paying customer.

Negative experience: Really disappointed with how we were treated by a male member of staff tonight, group of us booked in for a swim and sauna. We were rudely told to get out of the sauna as only 4 people allowed at once and we were a group of 5-this is fine but there was no signage to indicate this was the case nor were we told at reception. Apparently you also need to be wearing an orange band for the sauna, again this was not mentioned at point of booking or at reception. The tone in which we were spoken to was unacceptable as we were treated as though we were stupid which I can guarantee is not the case. So disappointing for a the centre which has just newly opened and will now be losing customers due to the lack of information given and the poor treatment of customers by staff

Fantastic experience: Great place for family

Fantastic experience: Der Spielplatz ist riesig und abwechslungsreich. Für Kinder jeden Alters geeignet. Man kann hier Stunden verbringen. Die Anlage ist gepflegt und sauber.

Fantastic experience: Was here on a coach trip, and there were no toilets open the staff here very kindly let us use the toilet facilities. The leisure centre was really clean and people were actually taking part in a group exercise programme. I was impressed with this in the ladies' toilets, as not all women or young girls can afford sanitary products

Fantastic experience: Fabulous day out with the kids. Loved it

Fantastic experience: Great fun for kids but also good place for adults

Fantastic experience: Great park for the kids to enjoy and burn off their energy. Leisure centre attached allows toilet use . The car parks were full when we arrived however there is a car parking across the road along side the field which is sign posted.

Fantastic experience: The children had fun, it was neat and lots of activities for kids

Fantastic experience: Great place for kids excellent service and staff

Fantastic experience: Fantastic park for kids including indoor and outdoor swim

Fantastic experience: Kids park outside is brilliant too

Positive experience: A well ran venue, with plenty of gym classes and swimming facilities. The swimming classes for children seem particularly well organised and reasonable in price.

Fantastic experience: Equipment well maintained and the park is clea. So much variety to choose from and there is something for all age groups

Positive experience: Nice quiet pool with warm showers.

Fantastic experience: Always a good day out with kiddos

Fantastic experience: Great place for a family day out

Fantastic experience: I went in with my grandson to use the toilets during a visit to the play park. Glad they are closer than the beach toilets as little ones tend to leave it until the last minute when they're excited & busy playing!

Positive experience: Meh

Fantastic experience: Very well build kids playground

Positive experience: love the centre, please put the curtains back or privacy doors in the changing rooms.

Positive experience: Nice pool clean in other the pool and changing room area and helpful staff to keep you safe.

Fantastic experience: Well equipped play area in a wonderful town.

Fantastic experience: Good

Positive experience: Vaccine site well organised.

Fantastic experience: Visited as this is now the Covid vaccination centre, it is excellent, perfectly operated, & absolutely no worries or fear, well worth a visit when you get that opportunity

Positive experience: Good place for lots of difference responses. Like the swimming pool is ok and the life guards tend to be great

Positive experience: Was great for kids

Fantastic experience: Great for families

Fantastic experience: Was there for Covid Vaccine, very well organised and all the nurses and vaccine volunteers were fantastic.

Positive experience: Covid vaccination Centre.

Fantastic experience: There for Covid Jab

Positive experience: In for my covid jag so never got shot on the spin bikes

Fantastic experience: Excellent place with outdoor playground for kids

Fantastic experience: We we're there for our Covid jag, so well organised. From entering the car park to getting the jag Went without a hitch.

Positive experience: Well organized for the vaccine jab ....

Fantastic experience: Was there for my covid-19 vaccination. Very impressed. Organisation brilliant! Very slick well run operation.

Fantastic experience: Great place to go

Fantastic experience: Lovely area

Positive experience: Looks a bit rundown but could be because of covid

Positive experience: Attended for 2nd Covid vaccination.

Fantastic experience: Centre only open for civil 19 vaccination. Very well organised, big thanks to all the staff for there professional help with administering vaccinations.

Fantastic experience: Ha ha. Was there for my wife's Covid vaccination. Very well set up, and plenty parking spaces.

Positive experience: The leisure centre is currently closed due to covid, but the outdoor play area is open.

Fantastic experience: Perfect place for a family weekend.

Fantastic experience: Came back the first day after lockdown to use the pool, and really impressed with the professionalism of the staff and cleanliness of the facilities. Would highly recommend.

Fantastic experience: Nice place to visit

Positive experience: The leisure centre has an indoor swimming pool and gym aswell as a hall gpr various sporting options. Theres also a play area outside for the children to run about and exhaust themselves. The leisure centre also has some vending machines for food and drink but they are rather expensive

Positive experience: Cheap and we'll equipped, we have the family package that gives us a ridiculous amount of access to the place.

Positive experience: Staff excellent! Showers need a makeover otherwise 5*.

Fantastic experience: Great place for the kids and a fine coffee.

Fantastic experience: Great place to visit, open air pool worth a swim, water warm, air as it is on the day. Modern Park next door, with a leasure centre. Reasonable amount of parking, shops nearby.

Positive experience: Friendly staff always welcoming, the open air pool is fantastic. The indoor pool is great, a variety of classes. There is outdoor activities for kids including skate park and there ample seating and car parking spaces. It's close to the beach. The draw backs are the size of the gym and the lack of equipment, the changing facilities and showers need an upgrade.

Fantastic experience: Great area for families, loads of activities.

Positive experience: Very good for the kids and exercise

Positive experience: Nice swimming pool

Fantastic experience: Lovely place

Positive experience: Staff friendly and helpful. Tidy and clean

Fantastic experience: Grate playground for kids.

Positive experience: Got everything you need

Fantastic experience: Super loc

Positive experience: Well enough run but too small. Good monthly membership direct debits are back

Fantastic experience: Super de drăguță

Negative experience: Needs investment, otherwise good

Positive experience: Sandpiper Trust Wildcat Cardiac Responder training members of the public in Stoneheaven.

Fantastic experience: Brill

Fantastic experience: Great friendly staff

Fantastic experience: Brilliant service

Positive experience: Beautiful surroundings

Positive experience: Had to visit to get my Covid jag, and everything was spot on, keep up the excellent work guys

Positive experience: Cool.

Fantastic experience: One of our favourite place!

Fantastic experience: Basen z ciepłą morska wodą.

Fantastic experience: Good gym,sauna and swimming pool. Plenty of other activities within as well

Fantastic experience: Pool can be a bit cold

Positive experience: Great facility for the town. Shame the pool closes during the summer when the salty outdoor pool opens. Reception staff always helpful and lifeguards friendly too. Enjoyed the Zumba and yoga classes.

Positive experience: Great place very nice staff .Sometimes the water in the showers is very cold .

Positive experience: Adequate facilities. Friendly staff. Only ever had an issue with the sauna as it wasn't clearly displayed in the building that it is only open during public swim times.

Positive experience: Decent facilities. More classes would be beneficial. It could do wirh a water dispenser.

Fantastic experience: Always great place to go to

Positive experience: Fairly average local authority leisure centre, in some need of repair but games hall is good for 4 or 5-a-side football or basket ball. Staff are generally friendly and helpful and prices remain on the moderate side. Decent 25 metre pool that can be at times too busy.

Fantastic experience: Reception staff and the pool side staff are really helpful. Safe pool plently parking and really spacious changing area especially if you have small kids. Not much of a shallow end and no toddler pool if you have really youngsters with you.

Positive experience: Helpful staff. Reasonable range of activities. Gym, sports hall and swimming pool. Toilets handy if your in the area. All round good centre for our wee town.

Positive experience: Outdoor pool great for swimming in even if a wee bit salty. Water warm even if air temp was cool to cold. Great fun for all.

Positive experience: Good for kids