Village Gym Newcastle

Fantastic experience: Busy Gym always seen people who comes to stay and local lovely people are brisk and keeping fit at Gym

Positive experience: A close friend recommended it and I went with my wife for 1 day to try it out. First of all I would like to thank Sarah, the staff. She was very friendly and did not charge us for trying it. I can say that she is one of the best people I have seen in England and she knows her job. Village Gym Newcastle is a wonderful, beautiful and clean place with very comprehensive training rooms and facilities such as sprint, yoga, pool, sauna, jacuzzi, massage etc. But the part that really bothered me was that the customers in the men's changing rooms would go naked and shower naked in front of everyone. Obviously this is not a situation associated with Village Gym, but I don't want to go again just because of this disturbing image. Normally I would have bought a yearly Gold membership for myself and my wife. But it really bothered me that the male customers in the changing room and shower area were naked, creating a disgusting image. Of course, this may be an English culture, I don't know, but we're not living in the Middle Ages, we're in the 21st century, I think they can behave a bit more civilised. The Village Gym has indoor showers and changing rooms, but nobody cares. I did not see any warning signs about this. In general, I wanted to say what I saw and experienced, the lady in charge Sarah was great, thank you again. But it was very disturbing that the customers in the men's changing rooms were both unhygienic and uncomfortably naked, sitting on the bench etc.

Fantastic experience: Best gym in Newcastle!!! So many great classes! Andrew does the best bootcamp! Also having a sauna/steam room is a huge perk, so social, so cute!!! love love love

Fantastic experience: Friendly and helpful staff, great facilities that are always clean.

Fantastic experience: Andrew led a great outdoor boot camp - hard work but so fun! He was supportive through out and cheered us all on. I have never done a class like this before but I am going to be signing up for his class every week moving forward. Brilliant instructor.

Fantastic experience: Great to see Andrew back and doing my favourite class Boot camp! Both Will and Andrew will get the best from you motivating you to try that little bit harder. What a great team of instructors thank you to workout in a clean and friendly gym from the moment you walk in and the reception team always have time to listen.

Fantastic experience: Amazing national fitness day! Andrews outdoor boot camp was amazing!⭐️⭐️⭐️⭐️⭐️⭐️ A mix of Les Milks Attack/Dance/Combat 20/20/20 From Debbie /Julie/Gail ⭐️⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Boot camp with Andrew tonight, fantastic, this needs to be part of a regular thing, organised, fun, tough but rewarding, thanks bud

Fantastic experience: Tonight, Andrew took his legendary high energy Boot Camp outside for National Fitness Day. His amazing dedication to switch it up and do something different made it just as brilliant as the usual Friday morning class! Many, many calories were burnt. Thank you Andrew!

Fantastic experience: great staff especially the guy on the till at 7pm 10th sep very helpful awesome gym

Fantastic experience: Signed up by Andrew. Gave me a great tour around club displaying a high level of knowledge. He was very understanding of my current situation and helped me get the app and my membership. He was not only lovely to myself but my family who came along treating us to a coffee. Andrew is a credit to the business for his customer service to the members. It’s clear he has a great relationship with the members. Loving my membership thank you village gym Newcastle

Negative experience: Was a bit disappointed. I bought a Groupon for 4 day passes. On my first visit I was given a card, when I returned the following week I was told it had expired. No apology, no explanation. They validated the card for that visit so I got 2 passes for the price of 4. Not happy amd not sure I'd return

Positive experience: Good value if you use the pool area regularly, but wouldn’t recommend if solely just using the gym, no air con as well which isn’t great for £56 a month

Fantastic experience: I visited today and everyone was very helpful and very friendly. I will definitely come back when I will be in this area and I could highly recommend it to anyone. Thx guys

Fantastic experience: Great gym. Not massive but has a good selection. Doesn't get rammed like other gyms in the local area (JD). Staff are great. Facilities are excellent.

Negative experience: Horrible. Do not go there.

Fantastic experience: Visited today for a tour and to try out the pool. Andrew was super helpful and gave me plenty of time and information, which helped me to sign up with confidence. Really impressed with all the facilties and staff. Thank you.

Fantastic experience: Extremely helpful staff, plenty of equipment and facilities were always clean and tidy always makes for a good session in gym and pool when I am there.

Positive experience: Weirdly laid out with lots of smaller rooms, usually extremely busy. actual equipment seems good, pool could use a bit of modernising but overall it has a nice relaxed feel

Fantastic experience: go swimming to the Village Solihull. great pool, lovely staff and nice to be able to get food there as well at a discounted price for member

Positive experience: Can get quite busy. Full set of machines. Swimming pool, saunas and jacuzzi are a great plus. Only downside is the high cost of membership. You just have to wait for the special deals they send out to former members

Positive experience: Gym is always really busy, I've been a member for a few years and it's recently got a lot worse! Too busy, machines broken and prices increasing! It's a shame because it was once much nicer.

Fantastic experience: Had such a beautiful meal today for a Mother’s Day treat following a swim. Food was absolutely gorgeous, staff were so attentive, friendly and chatty. We were already having a lovely day but the staff and food made it even better. Every staff member we spoke to was friendly, spoke to us with a smile and were helpful when we needed assistance. Mam had the roast beef dinner, I had the chicken Kiev and we shared a crumble. Highly recommend!!

Fantastic experience: Fantastic facilities and lovely team of staff, very impressed!

Fantastic experience: Great facilities easy parking and a great team to help you achieve your personal goals

Fantastic experience: Amazing gym with fantastic staff, especially Terry Musgrave. Thank you!

Fantastic experience: Came for a day pass visit to the Gym & Pool. Modern & well kitted out: strength & conditioning room, gym room, burn room, spinning room, exercise class room. Liked the swimming pool, the sauna and steam rooms were Hot, jacuzzis also in swimming pool area. Burn room has the technogym storable benches. I had a nice cup of Latte afterwards at Starbucks in Reception. The place has other facilities such as bar, grill, function rooms

Fantastic experience: Love it here lovely place friendly staff good equipment clean and tidy

Fantastic experience: Perfect

Fantastic experience: Super miejsce , ładny basen i świetna siłownia

Fantastic experience: Excellent gym and pool. Sauna and bubble spa pool.

Fantastic experience: I have just joined and I will update as I go but this review is specifically about the joining process... I joined because put quite simply I met a young lady at the gym called Beth... She didn't over sell anything and in fact she was just the nicest and warmest person I have met in ages... So I just wanted to say that I joined because I s a great place and I'm looking forward to getting fitter and healthier at the village gym.. But Beth was totally amazing and I appreciated my time getting showed round by her and she must be such an asset to the company... Keep up the good work Beth ...

Negative experience: Service from this gym is abysmal. I've tried to submit a complaint based on a situation that has affected me getting to the gym. They don't want to know, I've been fobbed off with solutions which don't solve my problem. Management do not seem to want to take any care on the situation, instead providing excuses and telling me it's not their fault I can't access the gym. Refusing to accept a formal complaint. Legally, any organization needs to acknowledge any complaints raised and provide a satisfactory solution. I'm sure I'm not the only member affected by travel issues. There's no courtesy at all, gym staf don't seem to understand, they only care about money. Unacceptable.

Fantastic experience: Great gym

Fantastic experience: All of the Staff at the village are lovely, Amanda, Laura, Nick, Vanessa, Beth, Emily, Lisa, Julie, Terry and everyone else. Thanks for all you do and making the facilities spotless and great.

Fantastic experience: 2nd home

Fantastic experience: Nothing like this quality of gym for the price and 2 saunas in men’s and women’s changing rooms

Negative experience: too expensive

Negative experience: For some reason they don’t want to tell you how much a membership is, I rang up about a year ago and they just asked for my number to ring me back which never happened. Thought I’d try again after wanting to get back into the gym and they said the same thing again, I said “I’m just wanting to know how much a membership is” and he still couldn’t help. Don’t know what the issue is there.

Fantastic experience: I booked 2 nights at the village hotel and it didn't disappoint, I wanted to stay longer, hopefully will next time. They have a lovely swimming pool hot tub, steam and sauna room, Full gym facilities I had breakfast included it was lovely plenty of options from cereal to full English hot drinks and pastries The room was lovely nicely decorated and the shower was lovely and hot and powerful I requested a room with a bath as I have osteoarthritis and wanted to be able to soak, it was bliss They have bodywash and shampoo and handwash available in the bathrooms plenty of towels Tea and coffee facilities The TV is huge with plenty of channels The bed was very comfortable and the curtains are blackout curtains so no bright early morning wake ups The staff are fantastic and polite even when they are busy Haley on reception was amazing, what a lovely lady she is, she's a credit to your hotel, always polite and smiling and lovely to chat to, Breakfast staff are excellent even when it gets busy they help when they can, and I booked 2 nights at the village hotel and it didn't disappoint, I wanted to stay longer will next time. They have a lovely swimming pool hot tub, steam and sauna room, Full gym facilities I had breakfast included it was lovely plenty of options from cereal to full English hot drinks and pastries The room was lovely nicely decorated and the shower was lovely and hot and powerful I requested a room with a bath as I have osteoarthritis and wanted to be able to soak, it was bliss They have bodywash and shampoo and handwash available in the bathrooms plenty of towels Tea and coffee facilities The TV is huge with plenty of channels The bed was very comfortable and the curtains are blackout curtains so no bright early morning wake ups The staff are fantastic and polite even when they are busy Haley on reception was amazing, what a lovely lady she is, she's a credit to your hotel, always polite and smiling and lovely to chat to, Breakfast staff are excellent even when it gets busy they help when they can, and housekeeping staff are amazing they work very hard to make sure your room is perfect for your arrival staff are amazing they work very hard to make sure your room is perfect for your arrival and nothing is too much bother if you need extra pillows, sheets they will get them for you. I think I've found my favourite hotel, plenty of beaches and attractions close by, retail parks with shops like b&m, dunelm m&s and restaurants nandos macdonald's pizza hut and cinema I really love this hotel. 10/10 Please feel free to offer a free couple of nights I definitely won't say no

Fantastic experience: Really great classes and pool, really hope I can rejoin soon!

Fantastic experience: I absolutely love this gym it's machines are so good and I absolutely love the pool especially the sauna and omg having a Starbucks in the hotel makes it so hard not to buy one everytime I finish my workout

Positive experience: A member asked me to go along for a swim using a guest pass. The lady at the reception desk was sullen & disinterested but signed me in. The pool was quite small and apparently gets very busy. I used the hot tub and a gent reliably informed us not to bother with the sauna as it was cold. The lifeguard looked miserable & just sat there checking her watch looking like she hated being there. Not keen on the showers. Hang your towel on the door and it gets wet. Nowhere to place your shampoo etc. Limited changing rooms. Not sure the monthly fee is worth it for me but I'm sure it is if you use the gym etc 3 times a week. I didn't use the equipment in the gym but looked as if there was plenty to go around. I would return for another swim but I won't be joining.

Fantastic experience: Very nice gym in an excellent hotel setting.

Negative experience: Beware Draconian ridiculous contract. Despite being outside initial 12 month contract nigh impossible to cancel membership. App doesn't work , website sends you in circles. Eventually cancelled direct debit now being threatened by debt collection as needed to give 90 yes ninth days notice

Fantastic experience: Great gym and great equipment. Spa is to notch too

Fantastic experience: Nice food and surroundings , good service

Negative experience: Gym itself has good enough facilities though the pool/sauna are in need of updating and aren't really big enough for the number of members. My main issue is that it was an almost impossible task to try and cancel my subscription when I needed to. I couldn't get into my online account, no one was answering the phone to support with this, I then finally got through to someone at the other end of the country, they couldn't cancel my subscription or sort out my access to my online account in order to do so. Turns out I had never been given an online account when I was set up with one, I still couldn't access it. It took me 3 days to speak to someone who could actually help which is very poor for a nationwide hotel chain. Can't help but think it is intentional to delay the start of the notice period.

Negative experience: The definition of a commercial gym, each and every member is treated as a number rather then a person, when I used to go here it was a very negative place where I didn’t feel welcome, at first I was happy paying the extra, above average gym prices as it has the pool, sauna, steam room etc but unfortunately every other time I was there they were out of order or needing maintenance whilst also being incredibly overcrowded at all times night and day, similar to many other reviewers I also was not aware of the “90 day notice” clause and was never informed of this meaning I was paying for 3 months frustratingly after I’d left, please do not join, it’s not worth it!

Positive experience: Great gym and staff but I feel that the sauna, steam room,pool area need major updating and maintenance they are constantly closed which is pretty disappointing as this is the main reason I chose this gym over others in the area. Also the changing room drainage system need fixing in the family room as everytime I've been in there is smells of raw sewage. The staff are aware of all these issues but I feel that head office is to blame and the staff are being ignored.

Fantastic experience: Without a doubt a place to stay. Rooms. Beds quietness gym. Pool and breakfast. All amazing. Gutted on paying for towels when heading to pool when we can use our own but not advised.

Negative experience: Well at first when I joined I was impressed. I’m on a 3 month contract (which I had cancelled straight away as I was told you have to give 90 days notice) I went most of the first month then I had to have an unplanned operation which left me not being able to go to the gym for over a month so far, I have one month left (till end of April). I was told you could terminate membership/contract for any medical reasons, so I called them to cancel because of my operation and they just said no ! Said it was too late to cancel (something about having to do so 10 days before payment goes out) which I was never informed about when signing up (but also HELLO I’ve had surgery) I’m young and unemployed now and cannot afford it but they don’t seem to care. As I said at beginning, it was fine all until I had to have an operation that stopped me from going. Really really disappointed.

Negative experience: It is with regret that I have to withdraw my previous review and write an entirely different one based on my experience in terms of customer service - I took out a premium membership with the view I could cancel at a month's notice (the reason I opted for this was solely based on being in recovery from illness) which I explained at the point of taking out this membership - I thought it was reassuring to know I wasn't locked into anything - anyway my health deteriorated further and after only a month's membership I was unable to go back - I thought I'd hold onto it though in the event I got better ... So I paid a few months membership despite not being able to use it .. I then emailed HO to ask to cancel - I was told I had to email a person at the gym directly to do this ...which I did last September - it's literally Feb in 2 days and I've continued to pay a total sum of pretty much £400 to the village for a membership I had asked to cancel several times over ..and they'll be taking payment again at the start of next month ... Not great.

Fantastic experience: Great gym and clean spa

Fantastic experience: Made use of the gym just after a short break was thoroughly impressed and well equipped for a hotel gym. I mainly used the strength area pictured below and had a quite look at the main fitness suite didn't get a chance to use it. But from what I saw had everything you need.

Negative experience: Beware of 3 month contracts, unless you cancel the day you join you have to give 90 days notice! I joined 3 month ago and surprisingly haven't really used it. When joining I was told its a three month contract that can be cancelled anytime after the initial 3 months were up. I rang up to do this and was told I had to do it via their website which tells me I have to wait 90 days to cancel. Presumably this is because the VG are aware they will have many unhappy punters speaking to their staff. Perfect timing from the VG who rang whilst I was typing this. The lady was very apologetic and said this should have been explained when joining. It wasn't, I was told after the initial 3 month were up I could leave anytime. Subsequently told I have to pay for the next 3 month, end of. In response to Terrys reply the terms and conditions were most certainly not explained to me when joining, if they were I wouldn't have joined in the first place. Great example of a business profiteering from a lost cause - He's decided to leave lets take him for what we can one last time!

Fantastic experience: Nice big pool which is split for swimming and kids fun area. Also has a sauna, jacuzzi and steam room. Lots of options for gym training including weights rooms, cardio areas (treadmills and bikes). Gym gets busy as it's open to locals and hotel residents.

Positive experience: Haven't been recently not sure what phone is talking about but when I used to go it was decent. Can't beat the crowds no matter what time you go though.

Fantastic experience: The main attraction to join was the swimming pool but the gym has excellent equipment and all the staff are really friendly. It's pricier than other gyms but you get what you pay for and if you actually use the facilities it's really good value for money.

Fantastic experience: Great gym facilities, pool and sauna etc. Lovely friendly staff

Positive experience: Really good gym and great staff! but the cleanliness of the changing rooms is shocking! The black mould on the ceiling and dirty floor is the only reason it's not 5*!

Positive experience: Kinda cramped

Fantastic experience: Good pool

Negative experience: Management at the gym is very poor. I signed up for 3 months. They use a third party company for contacts/memberships. Tried cancelling membership numerous times. The gym say call third party, and third part say call gym. Sure this is to complicate and maximise profits. The woman who deal with contracts at the gym has poor customer facing skills and seems petty and does not follow up on verbal agreements regarding cancelling memberships. I will not use this gym in the future.

Fantastic experience: Excellent gym and facilities, plus restaurant and bar

Positive experience: Good gym with nice pool & spa area

Fantastic experience: Exercise delivers oxygen and nutrients to your tissues and helps your cardiovascular system work more efficiently. And when your heart and lung health improve, you have more energy to tackle daily chores. What is not to like going to the Village Gym? You have it all... Swimming, Gym, Classes and as a treat Starbucks or the restaurant. Spot on!

Positive experience: Friendly staff, good atmosphere.

Negative experience: Too busy, changing rooms stink

Positive experience: Nice staff, gym is clean and the machine all appear to work. The pool is a good size. The changing rooms aren't the cleanest. No frills good value.

Fantastic experience: Fab

Fantastic experience: Lovely gym. Just wish they were a 24hur gym

Fantastic experience: Great gym

Fantastic experience: Most equipped gym I've been to. Not too over packed. The pool is a nice addition.

Fantastic experience: Not the cheapest but definitely the best in the area. Great classes, plenty of equipment and the COVID precautions and cleanliness is spot on.

Fantastic experience: Lovely facilities, friendly staff. Highly recommend.

Fantastic experience: Absolutely brilliant especially jeff the pool attended,great bloke.

Fantastic experience: Friendly, encouraging, positive gym. This is the longest I've ever been an active member of a gym. The classes are fabulous, instructors are so friendly, approachable and engaging. Yes it's quite expensive but you get to gym, do classes and swim! Great atmosphere. Really surprised that I am not only tolerating exercising but borderline enjoying it

Positive experience: Gym member for 2 years and children members for a year. We love going there, just wish the swimming pool was warmer

Fantastic experience: Probably the best gym in the world. Excellent facilities, amazingly good staff for whom nothing is a bother

Fantastic experience: Best gym I've been a member of. The staff are so friendly and helpful and the gym offers great classes and training options.

Fantastic experience: Joined after taking kids swimming, love the pool and gym, have yet to get into bar and restaurant. Cracking staff and lovely place

Fantastic experience: The Best Gym ever! I love this place great facilities, fantastic staff, superb range of classes and all working within covid guidelines. What else can I say

Fantastic experience: I've been a member of the gym for over a year now, great facilities and staff

Positive experience: Needs updating, price too high, classes are great.

Positive experience: EXTREMELY HURT, ANGRY AND DISAPPOINTED I’d first like to say that the staff at Cobalt Business Park Village Gym have been nothing but understanding and have tried to help with my problem.... My issue is with their head office who have had no empathy to what has been a very stressful time for me. Not once has a member of their team tried to call me and get an understanding of me as an individual. Very quick to take my money but extremely slow in trying to help me with a problem that should have been so easy to resolve. Asking for document evidence ( which I provided promptly) of my situation...they made me feel like some kind of criminal! Of course as they took their time to resolve my problem, they were still getting their money from my bank account whilst I was unable to get any use out of their gym due to unforeseen circumstances. EXTREMELY HURT, ANGRY AND DISAPPOINTED

Negative experience: I had to give 1 star in fact would like to give none if there was an option. We received a text which meant to be for ex members who been offer £30 a month for 12 months and £300 vouchers book if they join back. And after receiving this message my workout buddy went to speak staff at the village hoping they can offer him some sorts of agreement since he is paying £50 a month but very disappointed with the response as they never seems understand his situation and asked to leave termination letter so they can cancel his membership which made me feel if they can't value their long term customers then why would we need to obliged or give business. Hospitality meant to be looking after their loyal customers but village seems to have no value or respect for their loyal customers.

Fantastic experience: Great range of classes,fab instructors and lovely friendly staff.

Fantastic experience: Great gym, good facilities

Fantastic experience: Lovely massage from Sarah at the spa.

Fantastic experience: Best gym

Fantastic experience: The best Gym ever seen

Fantastic experience: Love this place getting me fit and helping me relax

Negative experience: Expensive, but the customer service really poor. If you want to complain about anything, don't bother, they don't care at all. New gym just building few minutes away, let's see how many people will leave...

Fantastic experience: Great gym.

Negative experience: Good gym, great atmosphere, way wayyy too crowded now. The gym has been renovated to a very good standard with a few designated rooms for classes, however after 5pm there are classes in the main gym too that takes up a lot of place and they prioritise people on classes than normal gym goers.. There has been several instances where people have been told to cut their workouts in half because they wanted to shut part of the main gym for the classes, we haver made several complaints about this but nothing has been Done yet. Other than that, this is a great gym, good equipment, great facilities including plunge pools, jacuzzis, steam rooms and a sauna. It's convenient that the spa is just around the corner too. Its ashame that the gym is making a massive effort to get more new people on, but does nothing to retain the existing ones. I would have given this gym a 5 star rating about a year and a half ago.

Negative experience: This gym isn't cheap and I'd expect there's some cleaner(s) working here?? The male changing room became a "minefield" in recent weeks. It's just disgusting and dirty all over. Used towels left everywhere, empty plastic bottles, mud on the floor(!) etc etc

Fantastic experience: Good clean gym facilities with a wide variety of machines and equipment. Can get busy at peak times. Over priced for the monthly membership if you done use the pool facilities. Be careful what time you go swimming as there a swimming lessons and aqua fit classes which mean there is very limited space.

Positive experience: Member of gym. Really nice pool. Joined some classes and met some lovely people. Staff friendly

Fantastic experience: Love this place. Great vibes and friendly staff. 100% recommended