truGym Gateshead

Positive experience: Good facilities and always clean , never had any problems. Higher ratio of men to woman generally which isn't uncommon. Music can often be loud especially if a exercise class is on.

Fantastic experience: Dazzling experience with clean and top equipment available. Cherry on top, staff and trainers are very friendly and easy to approach.

Negative experience: Nice enough feel to the place, reasonable for price. Location was the biggest pull for me. If you want some weights, works well. Unfortunately far too much cardio equipment broken and never repaired. Rowing machines are terrible. After a few years, now looking elsewhere as getting worse for maintenance. Also TVs are pointless if it’s got Coin Collectors or Antiques Roadshow on.

Negative experience: This gym is poorly managed and has such a higher turnover of staff it’s unreal. I was a member since the day it open but have left as there is nothing going for it now. They ask for suggestions but ignore them. There is several classes that never get anyone booked on but it’s not addresses as an issue with said instructor yet others have been cancelled when they have low numbers. Loads of machines are out of order and have been months on end as others have mentioned, it’s tatty in places and equipment is never replaced when damaged or worn. With the correct management this place could be great again, like it was when it first opened. The manager is never there, the assistant manager is rude, walks around swearing and is general unapproachable and will stand watching people wait to exit rather than walk a few steps to open the door like others do. 90% of the staff are lovely but no one stays long.

Negative experience: It used to be a pleasant place to work out, but now it's turned into a hip-hop nightclub. It's clear that the new receptionist boys are into this kind of "music", and they play it loud! But for those who are working out, it is so depressing and annoying. Come on guys, play some dance music again, and lower the volume. There is also the broken equipment, with some being broken for months. It's not a bad place, but there is room for improvement.

Fantastic experience: Fantastic place staff very good all have a lovely smile and very experienced looking forward to my next visit

Fantastic experience: I joined the gym the day it opened & I love it. Really good value for money. Always clean, plenty of equipment & never have to wait long on a morning for machines. My only gripe is it would be great if they had a couple of assault bikes & ski machines. Maybe trade in some of the machines that never get used? Leighton, Paul & Callum’s classes are all excellent. Really hard working PT’s who go above & beyond to ensure that you have correct form, get a great workout that is good fun as well as safe. I have made some great friends, it’s a very welcoming space, staff are friendly & approachable but it does concern me when they bring in new staff & don’t seem to ensure that the existing staff, especially those who get good numbers in their classes are happy as they are such an integral part of the gym. I would however 100% recommend it, it’s a great gym.

Negative experience: Been a member for years. Trugym regularly lose managers and the best trainers by not looking after staff that are good. You appear to be demoted if you’re doing well with full classes!!! I’ve seen it many times and sadly appears to be happening again! Callum runs excellent rigfit classes but he isn’t offered more classes as they would rather get new trainers in that last 5 minutes then leave. Why can’t senior managers actually listens to who pays for gym classes? We have asked for more classes from Callum! He consistently checks you are exercising correctly and motivates you to do better. I would love more classes from Callum. Some Pilates would be amazing too, but finally treat your staff how they deserve to be treated and we may have more consistent staff! Look at your figures? Can you really say you are a good employer and offer a excellent service? I’d suggest you send a customer survey out to gather real-time feedback as your current system isn’t good for the customer! Hope you appreciate the honest feedback as I just would like senior management to listen. ☺️

Negative experience: I would definitely tell anybody that is started this gym to try Leighton's and callum's classes they are brilliant and hard working trainers . If it wasn't for these trainers I don't think I would have stay at the gym .They have both helped me massively with my fitness and give me lots of confidence in trying heavier weights . They take time to talk to you and and are extremely professional and you can tell they have a passion for there job. All the people in the classes are lovely and have meet a lovely group of friends .

Negative experience: Gym been closed for past 3 days from 22.00 to 6.00 gives you no notice online if it's closed you go there and find out it's closed what a wast of time

Positive experience: Place is always clean and there’s a good range of equipment. But the air con isn’t very good which can be a problem in the summer, and there is sometimes broken equipment that can take a very long time to be fixed.

Fantastic experience: Excellent gym!! I spoke to sarah at trugym and she was really helpful she showed me around the gym and all the equipment and facilities they have to offer and told me about the weekly classes I am moving to the Northeast soon and will definitely be joining trugym! Thanks

Fantastic experience: Great gym, 24 hour access and lots of equipment. Plus great instructors.

Fantastic experience: Great 24 hour gym, lots of equipment so never need to wait to get your workout done

Positive experience: ive been a member since mid 2022. to cut a long story short its good. machines- plenty of choice. often there are machines out of order but its refreshing to see a 'new equipment arriving on x' sticker on the broken kit. car park is small, so when full do not expect a busy gym. cleaners work on overdrive to keep the place looking decent. weights- plenty of weights and racks. good range and at the price can't ask for more. staff- only had one interaction besides cleaners. I asked them why the sauna was being turned off early and they apologised and there hasn't been issues since. overall a good interaction. changing- good and kept well, showers could do with a few quid spent on them to tidy up but it is still miles better than the local council gyms. sauna- good. like gold dust at this price, and not too busy. on balance- I feel like ive gotten more than my moneys worth. the sauna and kit make it well worth the money. I appreciate these gyms can be busy during peak hours, and wish to take issue with other negative reviews claiming the gym is "too busy" and the staff aren't acting like the secret police when someone leaves weights In the wrong place. overall the gym is good, best times for all services are mid morning, and not too busy on weekends.

Positive experience: Good gym with good facilities

Negative experience: Used to be good but in my opinion there are too many members now as it doesn't matter what time of day you go, it's overcrowded. It only has one bench press, one incline, one decline bench which are sometimes impossible to get on sometimes. It's such a big place I think they could utilise the space better. There's always a machine or cable station out of use and it seems like it takes forever to fix. Nearly two years ago I was told there is a hack squat plus other equipment is on its way, still nothing. Personally I think its gone downhill thinking more about profit rather than having the balance of listening to what members want and not taking too many members on. I've made contact a few times over the years but never had a reply. On the plus side it's regularly cleaned and it's open 24hrs. I've decided to move on as I have a busy schedule so I need somewhere that has more variety and where I can get in, do my workout and leave as opposed to changing things around because equipment is broken or it's too busy you can't get on the machines/benches.

Fantastic experience: Brilliant place to train has everything you need and as it's 24 hour you can train whatever shifts you work.

Fantastic experience: Cracking gym, fairly priced.. lots of equipment, staff are friendly, and the cleaners are always on the go. Showers and toilets are clean too.. topped off by the fact they have a sauna.. gets a 5*

Negative experience: great gym, but they’re pretty hopeless if you need to get in touch. closing the toilets and showers at 10 is bazaar. i’ve had to leave the gym early as i’m unable to use a toilet while at the gym, a place where staying super hydrated is good. i’ve emailed, messaged on facebook and instagram no reply or acknowledgment. please just unlock the toilets let us go the bathroom!

Fantastic experience: Such a good gym. It has everything you need.

Fantastic experience: Great gym. Extremely helpful staff. 5 stars.

Positive experience: Machines frequently out of use, members often don't put equipment away and it's rarely challenged by staff. Rated 3 stars instead of 2 due to its low monthly cost and the fact the cleaner is always around cleaning! Squat rack flooring has been faulty for weeks, frequently challenged all of the above via email.

Fantastic experience: Great location for me, staff always seem busy keeping the place clean and at the price they charge I think you get a lot of value for money. Extra car parking round the back and plenty of cardio machines to handle peak times.

Negative experience: OK for the price... unfortunately, let down by loads of machines and equipment being perpetually out of order. Some things are out of order for weeks, if not months... would recommend elsewhere if you have the means

Positive experience: Can you please get one more flat bench and squat area

Fantastic experience: Good gym with all the equipment you might need. Not overly crowded, even at peak times.

Fantastic experience: Excellent gym. Lots of space to do bodyweight training/ stretches as well as weights and cardio. Staff always busy cleaning the equipment and floor, which is really appreciated. Spacious and clean changing facilities. Decent amount of free parking. Would be nice to have some more bigger mirrors, but all in all it's a really good, friendly and cheap gym.

Fantastic experience: *A friendly Ambiance *Equipment *Policy and rules *Amenities *Staff with friendly behavior

Negative experience: Way too overcrowded at most times of the day, especially considering the amount of space available. Can't usually complete a workout without waiting for most equipment.

Fantastic experience: absolute smashing place

Positive experience: Music is far to loud can't hear and thing and is off putting , also very hot cooling system must be very poor as all they do is open the back door

Fantastic experience: Got everything you need in here and sauna, 24 hours

Positive experience: Not a bad gym. Good size. Good parking and price. But no hot water in the sinks in the toilets to wash hands for months and months, even through Covid. Hand dryer broken also. Warm water out the drinking fountain. The owners need to sort ASAP.

Fantastic experience: Good gym

Positive experience: It's an OK gym but equipment needs maintenance. More often than not one piece of equipment is broke. It is cheap and does have a large range of gear. Classes have been pretty good although you can't often hear the instructor over the loud music. Gets very bust at about 5:30 but often much quietter after 8pm

Negative experience: Machines broke and dont get them fixed terrible calf machines and showers are feezing cold ! Wil be going back to vision when this dumb contract ends

Positive experience: Used to visit this gym every morning after doing the school run, was never crowded, relaxed atmosphere and friendly staff.

Positive experience: Went with a mate to have a look for him not me

Fantastic experience: Beautiful gym with friendly staff

Fantastic experience: Nice and quiet and loads of different equipment to use

Fantastic experience: Very competitive prices for the gym, big enough to so thar your never really standing around waiting, only thing is the small car park, but there's plenty other places to park late on

Positive experience: Very recently joined this gym after usual gym closed suddenly. Very spacious. Good atmosphere. Loads of nice clean equipment. All ages and abilities appear to attend. Really enjoyed a Zumba class and booked in for spin. Nice clean toilets and showers (ladies). Separate studios for personal use. 24 hour access. Good value for money. Only reason I didn't give it 5 stars is lack of boxing facilities.

Positive experience: Reasonable priced for a day pass. Sauna is a bonus. Staff are very helpful

Fantastic experience: 24/7 decent equipment, parking could be bigger but it's relatively easy to get there so it balances out.

Positive experience: Nice place

Fantastic experience: Great place, enough equipment all you need and the classes are great ,well worth it.

Positive experience: Just the showers let the place down, they wash the cubicle more than me!

Negative experience: Sauna not working again and filthy dirty never seems to be cleaned smells of sweat

Positive experience: Typical low cost gym, clean, cheap, lots of cardio equipment but lacking weight equipment, lots of free weights.

Fantastic experience: Great gym

Fantastic experience: Good gym,good value for money

Fantastic experience: Great gym

Positive experience: Can always get on treadmill and most other machines staff always friendly

Fantastic experience: Great gym. Loads of equipment, always super clean & tidy, help on hand whenever you need it. Special mention to the assistant manager Sam & trainer Gemma who are always super helpful and friendly!

Fantastic experience: Nice big clean gym. Very chill for all types of people!

Fantastic experience: Great gym, open 24 hours. Sanitizer available throughout and cleaning products.

Fantastic experience: Facilities are really good does get really busy so best to go around 10pm

Fantastic experience: Great gym to visit in my opinion love it in there

Fantastic experience: Great place to workout. And its gonna get better

Positive experience: Floor to ceiling height super high so amazing for air quality. Lack of equipment but it's not a local gym full of iron more machines like pure gym or the gym... Have to wait like a predetor for equipment during peak time.

Negative experience: Really bad customer from SAM MYERS . Still waiting for a refund . Its been over 2 months . I had been getting over charged For 5 months . My fault maybe for not checking my direct debit .

Positive experience: Overall the gym is great value for money. After being a member for a few years, it hasn't changed much in terms of new equipment and it takes ages for equipment to be fixed. Not the local teams fault, guessing it's decisions from head office. That said, a great selection of equipment and the majority of the staff are pleasant and will always stop for a chat, making you feel welcome.

Fantastic experience: Very big gym, good equipment

Fantastic experience: Amazing gym 5⭐️

Fantastic experience: Wasn't expecting how big this place is. The car park was full but you couldn't tell inside. The amount of equipment is unreal. The place couldn't be any cleaner. Everyone doing their part to keep it clean. Aswell as the staff cleaning everything. So glad I joined up.

Fantastic experience: Kept clean and tidy,floors mopped, machines looked after.

Fantastic experience: Great gym and facilities..clean and tidy

Fantastic experience: - Great gym, huge amount of equipment - Open 24/7 - Loads of parking spaces - Plate loaded kit - Functional frame - both contract and non contract memberships. - sauna - FREE classes

Fantastic experience: Excellent gym... never too busy and not full of spice boys

Positive experience: Very nice and clean

Fantastic experience: Great gym at a reasonable price.

Fantastic experience: Excellent

Fantastic experience: Been using truGym for a few weeks now and the facilities are excellent, and staff very friendly knowledgeable

Positive experience: Coping very well with current restrictions. Plenty of cleaning/ sanitising stations and big enough to allow distancing. Friendly efficient staff on hand if required. 24 hour opening not available at present but still opens at 6am which satisfies most keen gym goers I would think.

Fantastic experience: Everything you need in one room, plenty of equipment.

Negative experience: Would give it zero stars if I could there were rats in the toilet and ants all over the place very bad condition

Fantastic experience: Great gym spotless clean and no massive egos staff alway willing to help

Positive experience: Its good but the showers are poor hits everywhere but your body. ‍♀️

Fantastic experience: Good gym

Fantastic experience: Joined just b4 lock down never got chance to use it

Positive experience: Enjoyed my visit

Positive experience: Very useful in the area as it's open 24 hours

Positive experience: Not a trampoline place a gym now. Trugym Can't complain for the money. Cardio kit is techno gym bit dated out of another gym but good weights free and machines plenty benches large lockers and showers. Showers are too hot and can't be made cooler for some reason. Becoming a bit neglected now machines out of use for long periods Staff come and go sometimes they are present.

Fantastic experience: My little boy loved it when we took him, we had a lovely time, the staff were fab with my little one and me!! The pizzas from the cafe are really nice, jump arena is a great place for kids and adults to burn off a bit of energy!!

Fantastic experience: Fab place lots to do friendly and helpful staff reasonable entry price and cafe price

Positive experience: Took my girls here today was great fun although the food was disappointing frozen pizzas not what I would like to feed my girls on a day out apparently it had just reopened but was the same last year when we took them

Negative experience: We arrived at jump arena at 17:47 with all the shutters down and it was closed which was very disappointing for all of us since we rang up earlier that day to say we were doing that session and on the website it said it was open even though it wasn’t, very disappointed The staff also had an attitude on the phone

Negative experience: I hate this place I showed up at 5:30 and the shutters were down we already rang earlier to say that we were going and said that we would do the 6:00 session if it very untrustworthy so never in your life go there just because of the staff and facecilites

Fantastic experience: Great for active kids and a good place for parents to enjoy

Fantastic experience: Brilliant experience

Fantastic experience: The first time you go there are some forms to fill in and a video to watch so it can take a little bit of time. It very quite cold when we first went in but as soon as you start jumping you warm up quickly, I had a light jacket that I wore in the beginning and then took off. I went with my husband and toddler. I would recommend comfortable jogging bottoms and covered arms for little ones if possible. My son isn't quite 3 so found it tricky at first. He liked to run across the trampolines which isn't really allowed but it was very quiet so we weren't in anyone's way and the supervisors were really good about it. We all really enjoyed ourselves and stayed for the full time. It's a pretty good workout too, will definitely help the kids burn off some extra energy.

Fantastic experience: Exvellent. Loads of room and very fun

Fantastic experience: Clean and great for the kids, friendly staff couldn't fault it

Fantastic experience: Good friendly place

Fantastic experience: Great for something different with the little ones. Toddler only times mean safe bouncing for the little ones

Fantastic experience: Brilliant for chikdren and fit parents

Negative experience: We've been before and all has been fine, but today's visit highlighted an issue with staff training. The blonde floor attendant (very long hair, tall and slim with artifical nails) stood in front of the cafe area, leaning against the fence, staring into the kitchen and chewing on her nails the entire time she was on duty. She mimed punching one member of staff while rolling her eyes at another (the young man with the beard and hat who seemed to be on her side in her grievance against the cafe cashier) and whined about being hungry. There is ONE floor attendant on duty at any given time, so surely they should be FACING THE TRAMPOLINES and watching the jumpers. Parents have a responsibility to keep an eye on their own children, of course, but an establishment which warns that misuse of their equipment could result in serious injury or even death has a duty of care which should be met. The floor attendant in question was relieved by another member of the team (a young woman with long dark hair) who walked the floor and interacted with customers the entire time we saw her on duty. That's as it should be. Perhaps she could offer some training to the sullen, pouty colleague who was on duty before her.

Fantastic experience: A good venue, not crawded.

Fantastic experience: Took my son for his 6th birthday party with about 10 friends. It was excellent, what really made it good was the attitude and helpfulness of the staff both with the adults and children. Only downside is it is a little bit expensive but the staff made it worth it in my opinion. If you do a party make sure you put the time 15 mins earlier then your slot so everyone turn's up on time.