The Gym Group London Sutton

Fantastic experience: I have been a member since September 2023 at this gym. My experience with The Gym Group Sutton has been excellent. The staff and the customer support team is friendly and helpful. The gym is always clean and well maintained. Though it can get a little crowded in the evenings, it is not so bad that you don’t get to do anything. There are enough equipments of all sorts that even in the busiest of the hour, there’s something available for you to do. Finally, the bathrooms are kept clean and neat as well throughout the day. All these facilities provide a great experience to the gym members!

Fantastic experience: Great gym in off peak hours otherwise very busy

Negative experience: Very bad management

Negative experience: I have been going here for 2 years now and have recently become frustrated at the sheer amount of people suddenly in the gym. Clesrly thegymgroup dont value their existing customers, they just care about new people signing up all the time.. i have to go there post 10pm to have a good workout. I am leaving this gym this month because enough is enough.

Fantastic experience: Been to a few different gyms in the area now and this is by far my favourite. It's always clean, they are quick to repair anything that is broken, the entrance/exit system works great and I love that the app tells me how many people are in before I go. Not many bells and whistles, but if you want something reasonably priced that does the trick, this is it.

Negative experience: As some others have stated John the manager is a rude person.I was at the gym about to start my 2nd set on the leg curl machine. I was sat on the machine listening to music and at first didn't realise a man had approached me. I was facing forward, and he approached from the side. I took my earpods out, and he asked if I minded if he used the machine while I rested. I said " Actually I would rather if you could wait I only have 2 sets left. I wont be long" I was sat down and he was towering over me. I felt uncomfortable and intimidated. He got angry and literally told me gym rules are that anyone can use the machines whilst someone is resting. Then he announced that he is John the gym manager. At this point this was a spectacle. Can I just point out a few things. 1. There is another machine exactly the same. 2. Did John check that the other machine was occupied, and if so did he ask that person if he could use it? 3. If he did check and ask why did he respect their choice and not mine? 4. Could you not have used another machine while I finished. 5. Do you not realise how intimating the gym can be for certain people especially females? 6. I felt cornered and humiliated. My voice was shaking and you were shouting. 7. So anytime I am using a machine that I also waited to become available I have to jump off to allow another member to use. Please bear in mind the gym was not busy at all. John sounded like a bully! I will never set foot in that gym again. Took years to have the confidence to go. You literally told me to get off the machine and to add insult to injury I did get off and leave then I saw you just standing there not even using the machine. I understand the need to share machines but it wasn't busy. You startled me with how you approaced me. You were rude your body language and tone was rude!

Positive experience: Well equipped gym. The showers let it down

Negative experience: As many others have said, the manager of this gym is a complete tool. Shame cos it used to be a nice place to go, but he is power-hungry and just plain embarrassing with the way he runs it and the place feels like a dictatorship under Soviet rule. Manager tells people not to use phones when they walk in, like it's Soho House. He bans women from using mats for hip thrusts, when every other gym in the world allows you to? There is no reason given for why he does this. He's also banned people with absolutely zero warning for leaving a mat or 1 weight out accidentally, which is just unnecessarily petty. Why no face to face communication if someone forgets to put something back? My mate turned up once and couldn't get in. Turned out he'd blocked her pin with zero warning, for leaving A MAT out. She'd never had any problems at this gym or any other and was shocked at his conduct. I was also disgusted when she told me. Speaking to others here, it seems he picks on women more which is just odd but I suppose it might make him feel like a big man... When you challenge him face to face on his sneaky bans, he can't even look you in the eye and admit why he did it. Just little boy behaviour in what should be an open, professional environment. Totally ruined this gym, such a shame as it really makes it an unpleasant environment. I stopped my membership because of him. If you're able, don't even bother going to this branch.

Negative experience: The manager does a good job bugging people who wear flip flops, or carry a bag but sometimes people slipped through the net. That's not fair for people like me who has been nicked by the manager and since been observing the rules.

Negative experience: Cable machines been out of order for over 2 weeks and no message or information to tell us when it's going to be fixed. If you are really serious about fitness then maybe not the right gym. If they don't resolve this problem soon then I'll be leaving this gym.

Negative experience: Pretty smelly and two cross cables were out of action. Definitely need to enforce hygiene a bit better

Fantastic experience: I think this is the best gym in Sutton: in terms of equipment, PTs and gym staff. There is also a vibrant and 'buzzing' atmosphere that motivates. There's a good range of equipment and classes. I would recommend the Stretch class on Saturday mornings - really effective and the instructor is very good. Highly recommend this gym!

Fantastic experience: The gym is so clean i love to going here . The stuff is very kind and helpful.

Positive experience: Clean, modern equipment and friendly staff. Very busy in the free weights section in the evenings. My recommendation would be to add more upright bikes

Positive experience: Very well looked after place, and very lovely welcoming staff!!

Positive experience: very clean and nice lovely staff just is very busy could have a little more space in the weight area

Positive experience: quite busy, but always clean and friendly

Positive experience: Very friendly staff and pretty clean. Equipment is well maintained and the gym is tidy. Would love to see the sanitising spray and wipes back on the gym floor though.

Fantastic experience: Coming to this gym for a couple of years now, friendly environment and lovely staff

Fantastic experience: Excellent place to workout at. Good vibes..friendly staff..

Fantastic experience: The gym in Sutton is exceptionally clean, with staff dedicated to maintaining hygiene. It's conveniently laid out, with well-organised equipment and ample space for workouts. The facilities make it easy to access everything you need, making your gym experience smooth and hassle-free.

Fantastic experience: I've been training here for over a year and I can say it's been really good. The staff are very friendly and everything is always clean and organized. I highly recommend it.

Fantastic experience: Great gym, always clean and tidy and friendly and helpful staff. Shout out to John and Ollie

Fantastic experience: Great service really friendly helpful staff, thanks a lot!

Fantastic experience: The Gym Group London Sutton, is the best place! I feel like a valued member of the extended family and always made to feel welcome by each and every staff here. They(the staff) here, do go an extra mile; to always accommodate and help each and everyone member. I absolutely love this gym and am very glad to be a part of this branch! Many thanks guys! :))

Fantastic experience: Amazing great atmosphere and friendly staff very happy

Fantastic experience: Best Gym in Town, Fantastic Staff, Great Kit, Inclusive Atmosphere and just a Joy to Sutton! Keep up the Reps!

Fantastic experience: Excellent people and great place to work out

Positive experience: Really do like the gym. Staff are very kind and welcoming

Fantastic experience: fantastic gym with very helpful staff, especially John. Would definitely recommended for newcomers.

Fantastic experience: Ollie and Matey very helpful and friendly, they always make an effort to engage with me when I arrive. And the keep a very clean working environment

Fantastic experience: I love the gym as it is situated on a main road and l enjoy just watching people walk by and do normal day to day things as they walk by. Staff and fellow gym members are friendly and l look forward to attending the gym 5days a week. I would recommend this gym to others.

Positive experience: Great atmosphere - friendly staff. A really nice place to workout. Majority that attend there are really nice people. Paul Jackson

Fantastic experience: Love this gym! Always very clean and very friendly staff

Fantastic experience: Beautiful gym with well maintained equipment. Lots of light and very friendly staff

Fantastic experience: Very friendly stuff, Ollie very polite and helpful, gym equipment very good the gym atmosphere very good too

Positive experience: Staff are friendly and helpful and she always clean

Positive experience: I love doing workout in GYM Group Sutton Gym is clean and staff is friendly unlike in other branches I truly recommend

Positive experience: Good range of machines, spacious floor area, always clean, large changing rooms. Good variety of free classes available. Not the most sociable atmosphere, PTs are very friendly though and always happy to help. Gets very busy after 4pm so can struggle to get on a lot of the machines.

Fantastic experience: It's very good gym I'm very happy

Positive experience: It is a very good place for everyone who wants to escape from stress and improve his/her trustworthiness.

Fantastic experience: Great gym, friendly staff nice atmosphere, just need to know what times to come in, as it get busy alot

Fantastic experience: Great equipment, neat and tidy, spacious, helping staff and nice view of the High Street of Sutton

Fantastic experience: Great value . Friendly and helpful staff. All the gym equipment you would need.

Fantastic experience: Really spacious and well maintained Gym. Staffs are very helpful and polite. The stack of equipment are well kept.

Fantastic experience: I’ve been coming to the Gym Group for 2yrs now and honestly could not recommend enough! The staff are amazing, always there if you need help and super supportive! The classes cater to all fitness levels as well x

Fantastic experience: The atmosphere at this gym is incredibily amazing and the team aswell! It’s a pleasure spending my free time here

Fantastic experience: Very pleasant experience as usual at Sutton , absolute joy to come here and always look forward to Gym Sessions here , even today half hour as had to cut it shorter than I’d have liked . Many thanks

Fantastic experience: The gym group sutton is a very welcoming gym with friendly staff and excellent equipment.

Fantastic experience: Amazing staff! Amazing machines! It has everything you need! 100% recommend to anyone who’s looking to get into fitness or continue their fitness journey!

Fantastic experience: Had an issue getting in and one of the staff members helped me get in and was super friendly in heneral. Happy customer here!

Fantastic experience: 10/10 gym. Best staff, super friendly. Clean open space. Good for all types of training

Fantastic experience: Clean and tidy, staff are friendly, enjoyable workout here

Fantastic experience: Great service . Good staff members. 10/10 recommend !

Fantastic experience: Very tidy gym, lots of equipment. Staff are friendly

Fantastic experience: Amazing gym been coming here for a while now great space and place to workout!

Fantastic experience: Great community, I go early mornings and always see the same faces in both staff and other gym goers who are all really supportive... one of the staff, Nathaniel, always makes an effort to greet people as they come in and always gives good tips for certain exercises

Fantastic experience: The gym group provide an excellent service.

Fantastic experience: The gym is a great place to come it's very friendly I'm very clean

Fantastic experience: Good people specially jon,feud,ollie,deniseand jason all helpful and good people

Fantastic experience: I never considered myself a strong person, and that is the reason i joined the gym, i found this one very close where i live , and when i was there i discovered that all the staff are very polite and very professional , i can say with confidence that i feel very comfortable working out with the support of Jhon ( manager) ollie stone, James, Jason and all the boys, a huge thank

Fantastic experience: Helps me get motivated and less depressed when in the gym

Fantastic experience: Very nice employees, clear well cares for equipment exellent gym

Fantastic experience: Great atmosphere. Lots of equipment and always available to use. Friendly staff. Would recommend

Fantastic experience: I’ve been coming to this gym for 5 n half years the staff are super friendly and very helpful great team overall nice selection of gym equipment always kept to a high standard wouldn’t go anywhere else

Positive experience: Good but need more squat racks and cable machines.

Fantastic experience: Brilliant Gym, brilliant staff. All you need to stay fit, what more can you ask for

Fantastic experience: Great gym, awesome staff, good vibes, find it hard to find a good gym around London sometimes, but always big a fan of this one

Fantastic experience: They are absolutely fantastic in the Sutton gym they are so helpful as I am disabled n need help with things

Fantastic experience: All the staff are very helpful particularly Ollie and John are the best people

Fantastic experience: Amazing staff olio and John amazing knowledge technique skills I love coming to this gym because strong team and feel like family in here

Fantastic experience: Great gym, non judgmental, staff are friendly, all good

Fantastic experience: The gym group has everything you need, from cardio to weights, affordable price & highly recommend! Anthony is a great team member

Fantastic experience: Great gym. Anthony was great

Fantastic experience: Very good gym, nice range of machines and a large area to accommodate many people

Fantastic experience: Does the job! Does what it says or shows on the tin. Nothing to add. Good price and sufficient equipment.

Positive experience: It has a decent number of exercise options. The price is cheap and the location is very good. The only downside would be, it is very busy most of the day. Their mobile app lets you see how many people are in the gym at the time which is very handy.

Positive experience: Not the best gym. Only giving three stars because it's convenient when I finish work very late at night or very early hours of the morning. Few issues- I got told off by the cleaner for going to the locker room at 3am to go to the toilet and change after my workout? What if I want to shower? No cleaning accessories eg. Blue roll and some disinfecting spray? Would be pretty handy as some members don't even bother changing their clothes before training and wiping their equipment down after themselves? Instead they leave large sweat patches on the benches and equipment. Some members will walk away without seeing an issue and will look at you shamelessly as wipe the sweat patches after them? Not allowed to bring a bag onto the gym floor when there's groups of 14-17 year olds who would pile their coats into one area around machines? Today was the cherry on top, half of the machine section on the gym floor stank of cannabis! Very pleasant indeed! Not to mention the gym staff can sometimes leave a numerous amount of their training accessories on the gym floor when training in their private time and take up 3x more mount of room than if all the things would be placed in a bag! But no, bags aren't allowed, its quite backwards.. and you get called out for bringing a small sized bag onto the gym floor when there's people next to you who make more mess with their personal belongings all over the floor? On a positive note- The equipment is okay and does the job, loads of cardio equipment, two bench press stations, two squat racks with one power rack with a built in filmsy deadlift platform. PTs seem approachable and it's a friendly environment for those who are new and can find the gym intimidating. Dumbells going up to 38kg, this is more than enough for people who are just beginning their fitness journey or just want to get fit and healthy. Just your average commercial gym, it does the job but could be a lot better.

Fantastic experience: Good sized gym - especially after the recent extension. Always space/kit to get your workout in. Maybe not as sociable atmosphere as some gyms (seems everyone is laser focused on getting in, doing their workout, and getting out - so could be intimidating for new members but I don't mind it). I'd say it's better than many gyms in terms of members putting weights back. Cheap as chips.

Positive experience: It’s good value for money, unfortunately the patrons leave a lot to be desired

Positive experience: Not one piece of cleaning equipment around the whole gym. A bottle of disinfectant and a roll of paper towel is not much of an ask. It’s 2024 do better!

Fantastic experience: Great body conditioning class with Antony Dawes! You get pushed to your limits (don’t forget to bring a towel to wipe the sweat of the floor ;)!

Negative experience: Hello all, I just come here to share the bad experience a ever had in my life with the manager of the gym group in Sutton (Surrey). Basically I was speaking on the with my mun wich is different language than the manager JOHN the manager rudely ask me to stop to talk because that is forbidden inside the gym also treated me as nothing. I think regardless the language, ethnic or preferences we are free .Very racist person with foreigners.

Fantastic experience: This gym is very clean and spacious, there’s a big range of machines to work out. The coaches are super nice especially a young blond guy that helped me get settled when I got my membership, gave me really good advice. I really recommend it.

Positive experience: Rated at average ,very clean but could improve on the facilities such as,not enough hangers more pressure on the showers as taking a shower is not a pleasant experience at the moment at this gym.

Fantastic experience: As a very busy Kung Fu Instructor and Running Coach, I never previously spent much time in a gym. But now I'm there 4 times a week! The gym is clean, bright, airy and spacious. It has plenty of equipment with lots of variety. The place is always kept clean by the staff and Alison the cleaner, who is great! The staff are always polite and on-hand to help you with anything you need. The gym has a variety of classes now. I don't use the classes, but they are always busy and seem to provide good workouts. I like that there are a lot of mats for core work, stretching etc. It's also great that it's open 24hrs and has a good app to go with it, which shows you how busy the gym is before you go. I feel they should provide some cleaning spray or wipes so you can wipe down equipment, which was there during covid. Also it would be great to have treadmills with more HIIT workouts either built in or that you could programme. Also have treadmills with an easier and faster way to increase/decrease the speed as they have on the bikes. The buttons are not that easy to increase the speed efficiently when running. Its a great gym with a very pleasant atmosphere. I love it!

Positive experience: I had been a member for over a year but due to the lack of Fitbox sessions I stopped my membership They had lost some very experienced trainers hence the demise of the fit box sessions I did rejoin but still found not many fit box sessions to make it worth my while staying

Positive experience: They have a good atmosphere full of supportive people and nice staff. More cleaning stations would be nice and maybe even a new music playlist other than that it's great

Fantastic experience: I visit this gym 3 times a week. I find it clean, friendly and well equipped. There is always staff on hand if you have a problem and they also have personal trainers if you feel one is required.

Fantastic experience: Excellent gym, amazing environment, very friendly staff and loads of equipment available.

Positive experience: Nice gym in sutton, 24/7 open.

Negative experience: I wanted to join a gym and have been trying to make a payment for the last three days but the payment portal is showing an error. I also sent an email with screenshots but no one has contacted me yet.

Positive experience: Really good gym got loads of machines and membership price is decent for £22. Would be 5⭐️ if they added more equipment and a boxing bag.

Fantastic experience: Love this gym and the location, although, a spot in Worcester Park be even better, John and Jason make this gym what it is today. Only thing I would suggest is some assault bikes and a standing calve raise machine. I have brought this up before with Marcus but nothing has changed yet. Come one guys, we have the space so make a plan. John, Jason.....keep up the great work guys.

Fantastic experience: I'm in the gym all the time. The team is great here, always happy to help, and they always keep it clean. John and Rory do a great job running the place!

Fantastic experience: Great gym with great trainers. I really like how a lot of the classes are focused on strength training. This makes it stand out from other gyms and other gym group branches I’ve used in the past. Keep up the amazing work!

Fantastic experience: I use the gym with a personal trainer and find the experience very pleasurable

Fantastic experience: Could do with more resistance machines but for the price it a great gym, could also do with wider lockers, motorcycle helmets wont fit.

Fantastic experience: This gym is very accessible, and there is plenty of free equipment to use. There are helpful staff around.

Fantastic experience: All staff are friendly and very helpful. The gym is always clean and tidy,